courtesy mba 2012

8/9/2019 Courtesy MBA 2012

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COURTESY

PRESENTED TO:

Mohammad Asif Khan

PRESENTED BY:

Rabeeka Khan Ali 15101

Sehrish Ismaeel 15098

Shazia Akram 15088

Hamid shamshad 15091


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Courtes! Definition

"olite #eha$ior%

A "olite &esture or Remarks

Colle'e of #usiness Mana'ement


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( C)s *f Communi+ation

HIS,*R-!.on Ranle/ a ournalism rofessor at the

2ni$ersit of Missouri3Columbia S+hool of

4ournalism in$ented the Se$en Cs%

Se$en C)s of Communi+ation means to 6rite or +omose+orre+t or effe+ti$e messa'es b alin' some +ertainrules or rin+iles%



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Courtes!

Ho6 to be +ourteous 6hen ou are 6ritin' a business

letter7



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Courtes!

hat makes 'ood +ustomer ser$i+e skills7

1% Attitude% Kno6led'e

:% Rese+t



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Courtes!

Courtes is imortant in business or ;not) 6hat do outhink if ou sa ;es) so ho6 +an 6e al7



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Courtes!

Amon' the


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Courtes!



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=uotes!

A tree is kno6n b its fruits/ a man is b his deeds% A

'ood deed is ne$er lost/ he 6ho so6s +ourtes reas

friendshi/ and he 6ho lants kindness 'athers lo$e%

- Saint Basil



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=uotes!

A 'ood 6ord is an eas obli'ation/ but not to seak ill/

re


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=uotes!

Courtes is the one +oin ou +an ne$er ha$e too mu+h of or be stin' 6ith%

4ohn anamaker



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Thoughtfulness and Appreciationriters 6ho send +ordial/ +ourteous messa'es of deser$ed

+on'ratulations and are+iation >to a erson inside ? outside@ hel to build

'ood6ill% ,he $alue of 'ood6ill or ubli+ esteem for the firm ma be 6orth

thousands of dollars%

Tactless Blunt !ore TactfulStuid letter I +an)t understand I should understand it/ as there is no

+onfusin' 6ord in this letter/ +ould oulease eBlain it on+e a'ain %%7

Its our fault/ ou did not roerlread m latest AD

Sometimes m 6ordin' is not re+iselet me tr a'ain

Discourtes" #s$%ourtes"



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,en rules of +ommon +ourtes!

Sho6 our rese+t for others in 6ords%

Aolo'ize 6hen ou do somethin' 6ron'%

2se 'ood table manners%

Sho6 rese+t for the roert of others%

Ee$er interrut a +on$ersation%



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Contd!

hen ou +han'e our lans/ let others kno6%

Rese+t the needs of others in ubli+%

Rese+t the eole 6ho 6ait on ou%

hen refusin' an in$itation/ be kind%

Al6as be olite to adults/ ese+iall elderl eole and ourtea+hers%



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#usiness 'ro6th b +ourtes!



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In +on+lusion !

Imortan+e of +ourtes in business +ommuni+ation andin +ommon life%



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Referen+e!

htt!FFsmallbusiness%+hron%+omFimortan+e3+ourtes3business3+ommuni+ation31((%html

htt!FFmarketin'de$iant%+omFbusiness3+ourtesF

htt!F666%6isdom


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courtesy mba 2012

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