Airport operations around the world are struggling in response to the COVID-19 crisis.Jacobs can help.

Landside Operations• Airport access • Health and social distancing • Ground transportation • Car parking

Terminal Buildings• Passenger processing • Baggage handling • New custodial requirements • Aircraft cleaning • Update signage• Financial impacts• Healthcare Concept of Operations

Airside Operations• Long-term aircraft parking • Increased maintenance and

construction activity • Temporary markings • Inspections • Fuel storage

Passengers• Health screening• Social distancing • Personal Protective Equipment (PPE)• Wayfinding and communication • New cleaning and sanitizing procedures

Staff• Protecting staff health • Shift and staffing level changes• Maintaining security • Training new procedures• Communicating updates from

Airport Sponsor to stakeholders

Facility Deactivation• Determining need for deactivation • Rescheduling maintenance • Mothballing plan

Construction• Revisions to contracts, plans, or designs • Health screening and social separation • Increased activity during downtime

Passengers

Cleaning and Sanitizing • Sanitize public transit after each loop • Sanitize luggage trolleys and trays • Install hand sanitizers and/or handwash points at eentrances, kiosks, and throughout airport • Create visible cleaning presence

Health Screening Options• Verify compliance with local regulatory

requirements • Perform health checks prior to entering

airport • Introduce public transit screening • Install temperature sensors at entrances

Social Distancing• Install reminder signs and make announcements• Mark floors in queuing areas• Implement virtual queuing• Provide additional self-serve kiosks• Revise baggage carousel process• Retrofit seating on transports and in common areas

Update Wayfinding and Communication• Make changes to airport entrances • Separate inbound/outbound foot traffic • Update screening areas • Implement parking and ground transport changes• Update airport website, social media, and related

travel partner outreach media

Staff

Protecting Staff Health• Implement screening and temperature checks• Require offsite testing• Provide PPE supplies• Revise shifts to allow social distancing• Communicate updates via a single line of

communication from Airport Sponsor to tenant managers, vendors, and staff

Maintaining Security • Establish remote/online security applications • Disinfect security keypads• Change to iris or facial recognition technology • Extend expiration dates for badges/passes• Allow returning badge remotely

Shift and Staffing Level Changes • Isolate shift teams, shorten or lengthen shifts, and

obtain union agreements • Schedule standby shifts in case of shift

contamination• Set operational activity thresholds for staff

reductions and return to operations • Plan for recruitment, onboarding, and contracting

Training• Provide online training where practical • Develop training programs for new operational rirequirements and remobilization of facilities • Use third-party training resources • Verify that vendors/operators have adequate

training

Landside Operations

Airport Access• Determine who will enter the airport• Update signage to reflect operational changes• Install electronic signage where possible

Health and Social Distancing• Install temperature sensors where required • Implement social distancing at curbsides, stations, aand trains • Verify cleanliness of car rentals and taxis • Retrofit bus floors and seating

Ground Transportation• Temporarily close or consolidate facilities and

pick-up/drop-off areas• Update ground transport agreements • Consolidate or relocate rental facilities to walkable

facilities, where feasible

Car Parking • Increase availability of walk-in parking • Analyze staffing levels for shuttles and parking lots • Schedule upgrades and operations and

maintenance during reduced operations • Implement touchless parking access control and

payment systems

Airside Operations

Long-Term Aircraft Parking• Protect and maintain aircraft stored on airfield• Verify air worthiness prior to return to operation • Plan for relocation when operations increase

Increased Maintenance and Construction Activity• Increase critical maintenance to take advantage of odowntime • Verify safety of aircraft operations near increased omaintenance or construction areas

Temporary Markings • Plan for application and eventual removal of otemporary markings added because of changes to otaxiways, runways, aprons, taxilanes, and aircraft ostorage

Inspections• Schedule ongoing inspections of pavement for

foreign object debris, airfield ground lighting, signage, navigational aids, and markings (including temporary markings)

• Plan to address any increases in wildlife activity during reduced operations

Fuel Storage• Reduce fuel storage• Maintain fuel hydrant system• Shut down sections of the line• Test stored fuel prior to use• Confirm adequate supply when operations increase

Terminal Building

Passenger Processing • Verify sanitization and social distancing at oself-serve kiosks, boarding gate seating and queues, oconcession seating and queues, common area oseating, and restroom usage • Establish process for pre-order and pick up of oconcessions • Install touchless innovations

Baggage Handling• Encourage social distancing at baggage claim

carousels• Confirm sanitation of baggage trays and tubs • Address operational changes from airline agents or

porter services

New Custodial Requirements• Develop policies, procedures, and training for new osterilization and cleaning requirements • Install screens at manned desks

Aircraft Cleaning• Determine whether aircraft cleaning will increase oturn-around time and revise gate capacity and oavailability accordingly • Implement gate sharing procedures

Update Signage• Update wayfinding to reflect changes to operations• Install informational signs for new procedures

Healthcare Concept of Operations• Implement a unified approach to preparedness,

risk, and response

Facility Deactivation

Determing Need for Deactivation• Compute cost savings for deactivating an entire or opartial facility• Compare financial viability to mothballing or divesting oof infrastructure • Provide defensible cost calculations to support vairport/airline cost-sharing

Reschedule Maintenance • Adjust preventive maintenance schedule to account for oreduced runtime • Calculate reduction in labor and material

Mothballing Plan• Provide schedule, cost estimate, costs to deactivate

and reactivate, anticipated savings, and risk register • Verify compliance with laws, regulations, regulatory

bodies, and environmental and safety guidance• Evaluate specific considerations for HVAC,

plumbing, electrical, life safety, building envelope, and conveyance system

Construction

Revisions to Contracts, Plans, or Designs• Assess need to modify designs based on new fiscal eand operational requirements • Review contacts for potential modifications and escheduled delivery dates

Health Screening and Social Separation• Prescreen workers prior to work site entry• Require social separation • Require use of PPE

Increased Activity During Downtime• Consider accelerating planned construction in edeactivated areas• Shovel-ready projects

Airport Operational Readiness Duringand After the COVID-19 PandemicJacobs can help.Combining expertise in operational readiness and asset management, we have created tools and services to help airports around the world respond to the COVID-19 pandemic.

TOOLS include surveys, checklists, and dashboards youcan use to analyze your options and track the status ofyour facilities, infrastructure, and systems.

SERVICES include the following:• staffing, supplies, and operations and maintenance

strategies• evaluating facilities and systems to establish an operating

baseline• analyzing the value of deactivation• right-sizing facilities• planning for mothballing, interim maintenance, and

reactivation• ensuring operational readiness when reopening airport

facilities, infrastructure, and systems

Operational ReadinessCOVID-19 has created a new dynamic in air travel. Our Operational Readiness teams develop plans and provide COVID-based solutions in the consolidation and reopening of facilities. These tailor-made plans take into account new technology solutions, regulatory requirements, social distancing expectations, and sanitary programs to place passenger and staff safety at the forefront. These plans also verify facilities and equipment are properly shut off or closed, with properly applied processes for re-energizing and opening when operational expansion occurs.

Asset ManagementOur Asset Management services cover the whole life cycle of an asset by drawing on a wide range of experience that spans a variety of industry sectors and global markets. We offer you the best value with an integrated approach to managing and maintaining the assets you own and operate.

Ready to resume or ramp up operations? Jacobs can help your organization consider the following stakeholders and operations:

Contacts:Jennifer Mims | +1 206.310.3551 | jennifer.mims@jacobs.comMichael McElvaney | +1 919.999.6799 | michael.mcelvaney@jacobs.com