cox & kings # abhi
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Management Concepts & Organizational Behaviour
o!!ices in +ew 8elhi 9adras and %angalore. Cox & Kings India has
an annual turnover o! :;< / million.
THE PRINCIPAL SERVICES OFFERED BY THE COMPANY
ARE:
(a) BUSINESS TRAVEL:
Cox & Kings are the mar4et leaders in business travel services in
India o!!ering a !ull range o! business travel services to over 15
corporate clients including ma0or multinational companies. Its
strength in these areas was evident when the worlds largest
conglomerate in travel = %usiness *ravel International %I*6 selected
Cox & Kings as their Indian partner. %*I partners have a combined
annual turnover o! over 15 billion :; dollars in airline passenger sales
alone and with o!!ices in > countries are the only integrated global
networ4 serving the corporate world.
(b)INBOUND TOURISM:
Cox & Kings operate a wide range o! group and individual tours
throughout the subcontinent !or clients !rom all over the world.
'enowned as an Indian tour specialist Cox & Kings loo4s a!ter every
aspect o! the tour arrangements !or over 15 !oreign tourists every
year. *he companys close corporate association with the leading
hotel group in India *he *a0 #roup o! otels and the #ateway chain
o! hotels have strengthened companys position as Indias leading
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inbound operator. Cox & Kings is the only Indian tour operator which
understands the ?uropean Community directives on holiday productsand o!!ers to ?uropean tour operators a guarantee to provide client
handling standards con!orming to the ?uropean Community norms.
(c) OUTBOUND TOURISM:
India is perhaps one o! the largest potential outbound tour mar4ets
in (sia. In a total mar4et segment o! // million people 5 o! Indias
population6 with the socio@economic pro!ile to travel overseas on
leisure tours Cox & Kings has a niche n this !ast expanding mar4et.
$eading leisure product brands including Insight *ours in ?urope
8omenico *ours in the :;( and 'oyal Cruise $ines (bercombie &
Kents (!rican ;a!aris have accordingly selected Cox & Kings to
represent them in India.
( )DESTINATION MANAGEMENT:
*hough a late entrant in this !ields Cox & Kings is today Indias
mar4et leader in destination management. In the year 1,,AB,/ Cox &
Kings loo4ed a!ter the arrangements !or over / !oreign
participants visiting India to attend international meetings or !or
incentive purpose large pharmaceutical companies incentive
programmes. Cox & Kings are appointed D!!icial *ravel (gents !or
several large and prestigious international con!erences. Cox & Kings
has also become a specialist in the handling o! !oreign cruise ships
which include Indian ports as part o! their programme.
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COX & KINGS ! INDIA
India is another cultures another world. ( visit to India can be
the holiday o! a li!etime a great experience something your clients
will never !orget. It is important !or the visiting tourist to 4now that
India is a vast subcontinent with a rare admixture o! races people
languages customs and traditions. "ew destinations in the world cover
such a wide spectrum.
*o the north o! India are the worlds highest mountains the
mighty imalayas o!!ering havens o! unmatched beauty against a
bac4drop o! snow@clad mountain the highest pea4 in the world =
9ount ?verest. Dn the western and eastern coastlines are virgin
beaches with a tropical ambience o! coconut palms and white sands
and a hinterland o! lush green rice@!ields and meandering rivers. *here
are secluded island resorts with rain !orests and coral ree!s. *o the
south are bac4waters lagoons and waterways lagoons and waterways
o! great beauty and !orests with a wide range o! !lora and !auna. *he
sub@continent extends A-- 4m !rom north to south and -,A 4m !romwest to east. ( land !rontier o! over 15 -> 4m with a coast line o! abut
>1 4m. ( population o! million ma4ing it the worlds largest
embodies the resolve to secure !or all citiEens Fustice social
economic and political ?2uality o! status and opportunities and
"raternity.
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*here are besides excavations and monuments covering
millennia in history to remind the visitor o! a multi@!aceted multi@religious country where the aesthetic sense in 9an and his spiritual
!ervour have combined to produce wor4s o! at that are among the
most beauti!ul in the world. 5 years o! continuing civiliEation !rom
the Indus Galley to the !orests o! ;underbans that is the magic o!
India. *he history o! India goes bac4 these 5 years ma4ing it one
o! the oldest cultures o! the world. *he outstanding !eature o! this
civiliEation is that it has come down to us without a brea4 unli4e most
other ancient civiliEation. Dnly India and China can boast o! unbro4en
civiliEations reaching bac4 into anti2uity. ?ven today many vedic
hymns used in daily prayer are nearly A5 years old and unaltered
!rom the original.
India is not 0ust the *a0 9ahal acclaimed as one o! the ;even
)onders o! the )orld India goes beyond the *a0 9ahal. It is the only
destination which o!!ers to the visitor the widest range o! choices
!rom culture to archaeology !rom beach holidays to wildli!e sa!aris
!rom mountain climbing to deep sea diving all in one land = India. (ll!or the best value o! money a holiday in India is the best compared to
any other parts o! the worlds where else can your clients live in old
palaces in style li4e the mahara0as !or 0ust over :;< 1 .
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COX & KINGS ! INDIA TOURS
)e mentioned earlier India is a sub continent with a land
!rontier o! over 15 -> 4m and a coastline o! about >1 4m not to
mention islands big and small all under one nation = India. ;o it is but
natural that the choice o! India = *ours will be as varied ad wide as the
land. ;o what ever be the interest o! your client you are sure to !ind a
tour o! his lin4ing in I+8I(.
CULTURAL TOURS:
India the seat o! 5 years o! uninterrupted civiliEation o!!ers
to the visitor a wide variety o! cultural tours !rom !estivals such as the
!amous Cattle "air = Hush4ar in the desert 4ingdom o! 'a0asthan to
the %oat "estival@Dnam in Kerala. Cox & Kings cultural tours will
be an eye opener !or even the repeat visitor to India. Dur tours include
the o!!@trac4 highlights only to ma4e certain that your clients will
have product pluses that only you can o!!er.
HISTORY & ARCHAEOLOGICAL TOURS:
9onuments excavations covering millennia in history will
remind your client o! the rich history that is India. "or the !irst time
visitor the beauty o! the *a0 9ahal is a never to !orget memory. "rom
ancient temples to mos2ues to churches some o! the !irst ones in
(sia6 all can be !itted into an exciting holiday.
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ADVENTURE TOURS:
?verything about India is not old and ancient there exist with
the centuries old monuments a young and vibrant India. and gliding
in the base mountains o! the imalayas in imachal Hradesh )hite
'iver 'a!ting in the mighty river #anga where the rapids reach scales
suiting the amateur to the pro!essional. :ncharted s4iing in the
imalayas to gently slopes. 8eep water diving in the (ndamanIslands India can be a lot o! adventure. Cox & Kings ensures that
while it is adventure that the client buys behind the scene is
meticulous planning to see to it that there is not mis@adventure
GOURMET TOURS:
8id anyone say all Indian !ood is curry. *hen try the Cox &
Kings gourmet tours. "rom the !ood o! the warriors o! the +orth )est
Hrovince to the !ood o! the nabobs o! $uc4now. "rom the !ood o! the
sea !aring #oans to the !ood o! the +iEams o! yderabad. Cox &
Kings have specialiEed to be the Indian #ourmet *ours experts.
$ittle wonder that when it comes to organiEing special tours !or the
International )ine & "ood ;ociety or Feunes 'estaurateur 8
?uropes - th anniversary tour the tour operator is Cox & Kings.
"ILDLIFE TOURS:
(t no other destination will your clients have a choice o! /,
+ational Har4s & ;anctuaries that are there in India. Cox & Kings
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operates specialiEed wildli!e tours with leading India naturalists as
guest lectures. "rom the 'oyal %engal *iger the (siatic $ion to the;iberian Crane Cox & Kings can custom ma4e a wild li!e tour
depending on your clients area o! interest.
BEACH HOLIDAYS:
?ither as a stand alone product or as an add@on to a tour Indian
%each olidays are !ull o! sunshine sur! and !un and the best part
are virgin beaches. 9iles and miles o! the Indian coastline o!!ers
uni2ue beaches unspoiled uncrowned.
ISLAND TOURS:
8id anyone o! your clients want the 'obinson Crusoe
experience. ;end them to India all complete with their 9an "riday. (
choice o! small to large islands on the Indian Dcean the %ay o!
%engal or the (rabian ;ea Island *ours in India is really an
experience.
SPORTING TOURS:
Indian o!!ers some o! the worlds best gol! courses designed by
!amous architects gol! holidays are at their best when they are in
India. )here else in the world can your clients play gol! with the
ma0estic imalayas as a bac4@drop or a gol! course with ancient
9ughal monuments with peacoc4s *hats gol!ing in India. Dn
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sporting events *he imalayan Car 'ally a early event6 has always
attracted the motoring enthusiasts worlds over.
RAIL TOURS
I! ?urope has the Drient ?xpress and the (ndalus ?xpress the
ultimate luxury o! romancing the rails with a steam locomotive is only
in India *he Halace on )heelsJ be!itting its name the Halace on
)heels is a super luxury train doing an extensive circuit in the desert
4ingdom o! 'a0asthan old railway carriages o! the !ormer 9ahara0as
are now available !or the tourist complete with a lounge dinning
room bar the sleeping compartment is spacious and has the old
world touch o! luxury. Cox & Kings can also design exclusive tours
around India by train many sectors have steam locomotives a !ew
parts o! the world where your clients can have the experience o! steam
traction.
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COX & KINGS ! ACHIEVEMENTS:
Cox & Kings is the only Indian company to con!orm to the
?uropean Community standards. Dver years o! servicing Cox &
Kings own international o!!ices in $ondon :K the Indian branch
has developed a 2uality o! service which will ensure that you do
not !ace any di!!iculties in mentioning that your tour product in
India strictly con!orms to the stringent ?uropean Community
standards.
Cox & Kings is the only Indian company to o!!er you -/ hours
A>5 days a year service. "or we believe that you or your clients
may re2uire to contact us at any time o! the day or night. )ith
international time di!!erences and the re2uirement to cater to any
emergency situation 0ust one call to our -/ hours service telephone
number will ensure the 0ob is done.
Cox & Kings is the only Indian company which will allow you
total computer reservation service compatibility we were the !irst
Indian *ravel (gency to bring into India the #alileo C';. "or your
groups as well as your "I*s 2ue@in on the Cox & Kings C'; !or
error !ree travel arrangements.
Cox & Kings is the only Indian company which o!!ers you a state
o! the art electronic communication a #?9;. / electronic mail
system allows you to dial up Cox & Kings and transmit any o! your
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Management Concepts & Organizational Behaviour
computer !iles. *his is the most cost e!!ective international
communication.
Cox & Kings is the only Indian company to have a highly
sophisticated inbound tourism management computer so!tware.
*his so!tware permits Cox & Kings to e!!iciently process your
re2uirement !rom pre tour planning to during tour Cox & Kings
!or example provide you with cost e!!ective pre tour planning !oryour ad@hoc groups and tailor made "I* programmes let you 4now
on a particular day the movement o! your clients. Host completion
o! your tour Cox & Kings can provide you with 9I; reports on
how each one o! your tours !ared in terms o! hotel nights domestic
airline mileages etc. all in order to ma4e your operation cost
e!!ective and error !ree.
Cox & Kings is the only Indian company to o!!er you allocations
with the *a0 #roup and other hotel chains. ;o next time you are
having a problem with a con!irmation at 'ambagh Halace Faipur
$a4e Hlace :daipur or the "ort (guada %each 'esort #oa during
Christmas or +ew 3ear *a0 9ahal %ombay *a0 9ahal +ew
8elhi 0ust call Cox & Kings.
Cox & Kings is the only Indian company which uses 2uality
sur!ace transport. Dur transport be it a car or a motor coach has
neat interiors highly trained drivers with comprehensive insurance
covers on unlimited liability all to ensure your clients get the best
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Management Concepts & Organizational Behaviour
and most com!ortable travel whether its an airport trans!er or an
excursion.
Cox & Kings is the only !orward thin4ing Indian company !or
we believe that in order that you 4eep ahead in your business !rom
your competitors we will provide you at our cost a team o!
Hroduct 8evelopment pro!essionals who will on an on going
basis ensure that your product is way beyond your competitors. +ew innovative tours uni2ue selling propositions and updated
product in!ormation. Cox & Kings will provide you with vital
in!ormation no matter how insigni!icant it may seem to be such as
the closing down o! a hotels swimming pool !or maintenance.
;ix Inbound *ourism locations in 4ey areas such as +ew 8elhi
%ombay 9adras %angalore Faipur and #oa. ;upplemented by
over / associated o!!ices all over India. ;o wherever your clients
are in India there will always be a pro!essionals !riendly Cox &
Kings personnel to loo4 a!ter them.
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COMPENSATION
;alaries are paid to all employees on a monthly basis and
trans!erred into the employees ban4 account on or by 7 th day o! next
month.
(rrangement is made by the company to open ban4 account !or
all the employees with a speci!ied ban4 where the company trans!ersthe salaries. Dn receiving the pay slip an employee should chec4 to
ensure that the amount paid is correct. (ny discrepancies are to be
reported to the personnel department.
C#$% ' a *#' +#, - . c/ *0 *'c1/ :
%asic '( 8G( Conveyance L *otal
)here '( L ouse rent (llowance
G8( L Gariable 8earness (llowance
C#$% ' a *#' +#, $a'a2 , 3H a #+ - %a, $ ' *'c1/ :
%asic '( Conveyance against reimbursement6 L *otal
)hile !ixing the pay o! an employee the management ta4es into
consideration / pointsM
16 :nion management
-6 9inimum wages
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RETIREMENT AND RESIGNATION
RETIREMENT POLICY:
(n employee shall retire at the age o! 5 or earlier on medical
grounds. *he management may grant extension to an employee at its
discretion.
RESIGNATION FROM SERVICE:
(t any time be!ore the expiry o! the probationary period the
employees service may be terminated either by the company or by the
employee without assigning any reason or salary in lieu there o!
however either side on a months notice in writing or salary may
terminate the services o! a permanent employee thereo!.
EXIT INTERVIE":
*he employee leaving the 0ob has to !ill in the N?xit interviewO
!orm mentioning the reasons !or leaving the 0ob.
TERMINAL BENEFITS:
CONTRIBUTORY PROVIDENT FUND M
%oth the employer and the employee contribute P o! basic
8( to the !und. Companys contribution is paid to the employee only
a!ter the completion o! 5 years service i! heBshe decides to leave the
services o! the company.
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GRATUITY:
(n employee is paid gratuity emoluments which is inclusive o!
%asic pay 8( at the time o! retirement o! each completed year o!
continuous service sub0ect to ceiling limit o! 's. -5 . (n
employee will however be eligible !or gratuity only on completion o!
!ive years o! service except in case o! death or retirement.
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LEAVE RULES
?ach permanent employee who has completed one !ull year o!
continuous service is entitled to -- days privilege leave. Hrivilege
leave can be accumulated up to a maximum o! >> days. Hrivilege
leave can be availed only twice in any calendar year. (ny holidays
occurring during the leave period is treated as part o! that earned
leave. (pplication !or privilege leave should be submitted to the
department head atleast tow wee4s prior to going on such leave.
CASUAL LEAVE:
Casual leave o! 1- days is given in every calendar. Casual leave
is untended !or urgent business or un!oreseen circumstances. +ormally all re2uests !or casual leaves are applied !or in advance.
SICKNESS LEAVES:
;ic4ness leave o! 1- days !or every calendar year is encashable
!or only those employees not covered under ?;I act.
MATERNITY LEAVES:
"emale employees are given , days leave as per maternity
bene!it act.
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THE HRD POLICIES
)e visualiEe creation o! cohesive wor4 groups and will !oster and
rein!orce our team identity.
)e see4 to achieve organiEational growth and development
through our people.
)e will maximiEe opportunities !or the sel! development and
career growth o! our people.
)e are committed to enabling people to achieve their pea4
potential.
)e are always ready to assist our people in overcoming
wea4nesses and maximiEing their strengths. )e believe that every one o! our people always wants to give his
best and we will provide the means to enable him to do so.
)e will !acilitate participation o! and contribution by each
individual.
)e will de!ine roles clearly empower people to ta4e decisions and
calculated ris4s.
Creation and sustenance o! an in!ormal wor4 environment will help
people to do there best and re@e!!ective.
)e will always loo4 up to our people !or achieving our targets and
surpassing them.
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Management Concepts & Organizational Behaviour
THE HRD ROLE
CONTRIBUTING TO ORGANI4ATIONAL
EFFECTIVENESS
THE MISSION STATEMENT:TO PLAY IN ACTIVE ROLE IN5
AND CONTRIBUTE EFFECTIVELY TO THE
ACHIEVEMENT OR ORGANI4ATIONAL OB6ECTIVES7
THE MISSION OB6ECTIVES:
Creating and sustaining and organiEational design and culture
which as geared to motivate people and teams to put in their best.
Creating and sustaining a people !riendly and result sensitive
environment.
*o !acilitate individuals and teams in their e!!orts to optimiEe sel!
and each others capabilities and !unction e!!ectively as harmonious
parts o! the organiEation.
*o !oster co@ordination co@operation among teams as well as
individuals. *o inculcate a sense o! concern and commitment to
organiEational ob0ectives.
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THE HRD MISSION
INSTRUMENTS FOR ACHIEVING HRD GOALS
;ense o! mission Fob design 9otivate %ase training
'espect and trust ' planning *eam wor4 Core training?2ual treatment 'e2uirement #roup thin4 ;upplementary
training
Harticipative Quality manpower Dpen
communication
Hotential
assessment
Innovation Her!ormance
management
?mployee relations Career
management
)or4 environment ;uccession
planning
'ecognition Fob enrichment
Quality 'eward systems 8iscipline ;el!
development
Hroactive Industrial relation igh responsibility ;el! actualiEation
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leadership
Hositive attitude )el!are activities 'ole clarity #rowth
opportunities
Galue driven Communication
system
Fob satis!action
Concern &
sensitivity
' data base
Customer oriented
'esult oriented
Competitive
8evelop
commitment
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HUMAN RESOURCE MANAGEMENT
PROCESS IN COX & KINGS
MANPO"ER PLANNING AND BUDGETING IN COX &
KINGS
PROCEDURE FOLLO"ED:
16 ?very department in the company be!ore the end o! the year
reviews the ade2uacy or otherwise the available manpower with
re!erence to the tas4s and targets in 2ualitative and 2uantitative
terms to the personal department.
-6 %ased on the re2uirements o! additional manpower plan !or the!inancial year is prepared 0ointly by the planning and personal
department o! the department !or the division as a whole giving
speci!ic details !or each post other than casual post and 0usti!ication
thereo!. *his manpower plan contains detail o! expenditure
involved which !orms as part o! the overall manpower budget o!
the division.
A6 (n annual budget is to be board o! directors.
/6 Dn approval by the board these manpower plans will contribute
sanction !or creation o! posts including pasts o! trainees and !orms
the general basis o! recruitment during !inancial years.
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SUMMER TRAINING REPORT
ON
"MANAGEMENT CONCEPTS &ORGANIZATIONAL
BEHAVIOUR"
Submitted by:
ABHISHEK VASHISTHAC1a BBA5 III, 8 a,
R#11 N#7 B3ANBB39 ;?