A partner-focused, global product and services company; specialising in the financial services and insurance markets. CPP Group creates tech-led products to meet business partner needs and those of their customers. These products deliver additional revenue and profit and generate customer loyalty for business partners, all packaged up with a fully managed brand experience. We are specialists in product distribution and position the sale of our products at optimal points in the customer journey of our partners’ core products.

OVERVIEW

CPP GROUP KEY ATTRIBUTES

CPP Group in-brief

New partnership with Amex to distribute Card Protection in India and with Coppel to distribute Extended Warranty in Mexico

£2m investment (61% stake) in Globiva; one of the fastest growing BPM companies in India

Boosting product capability with £1.2m investment in KYND (a cyber risk start up) and the acquisition of Valeos (a key cover provider)

Launch of standalone IT platform in China bespoke to local market demands

Strong renewal rate (83%) maintained in traditional (European) markets

Market entry into Bangladesh with first business partner. Further opportunities for mobile phone insurance in 2019

2018 HIGHLIGHTS

Creation of EU Hub based in Madrid to harness operational efficiencies and realign the cost base

£110.1m revenue (+18%); second year of double digit revenue growth

REVENUE BY PRODUCT

Card Protection £50.1m -1%

Phone Insurance £23m +86%

Identity & Cyber Protection £7.9m -6%

Other products £2.6m +7%

Extended Warranty £26.5m +37%

Provides emergency support if cards, keys and phones are lost or stolen

*growth percentages stated on a constant currency basis

Personal and SME protection against the growing threats of identity and cyber fraud

Market specific products such as legal protection and auto cover, in addition to our emerging travel disruption cover

Combines comprehensive warranty for electrical goods with a range of assistance services

Phone insurance, mobile payments insurance and virus protection

8M+Customers

30+years protecting

customers

72%Group Renewal

Rate

12Countries

550+colleagues

250+BusinessPartners

Globalexpertise

Bespokecustomerjourneys White labelling

capacity

Retail &Wholesalesolutions

Data Analysis &Optimisation

BusinessProcess

Management

APIfunctionality

FlexibleAcquisitionChannels

Modular tailoredpropositions Tailored or

Turn KeyPropositions

24/7 CallCentres

InsurTechplatform

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India: Progressing towards being a £100m revenue business through contract extensions and new partnershipsChina: Focus on driving scale through service and InsurTech proposi-tions suitable for the marketTurkey: Building on market leader position and extending & developing new partner relationshipsBangladesh & Mexico: Both potentially large markets and planned entry into sizeable South East Asian marketsUK New Business: Driving innovation and distribution through the UK insurance marketBusiness Process Management: Increased ownership of the value chain to drive service quality and margin improvements. Revenue growth opportunities through Globiva

Revenue Generation

InsurTech products: Enables CPP to operate in territories outside of current locations Product Capability: Investments in KYND and Valeos enhance product capability and opens up SME marketValue chain ownership: Margin improvements driven through investment in value chain and 3rd party cost reductionEU Hub: EU Hub and legacy UK overhead reductions will aid margins

Margin enhancement

Our headquarters are in Leeds, UK and we operate in 12 countries across Asia, Europe and Central America. With a combination of expert teams at both local and regional levels and a technology platform that enables us to deliver products globally, our dynamic organisational structure enables us to maximise opportunities globally.

GLOBAL FOOTPRINT

REVENUE AND MARGIN ENHANCEMENT OPPORTUNITIES

WHY INVEST

SNAPSHOT OF BUSINESS PARTNERS

CPP MexicoBased in MexicoCity. Will develop into Central America hub.

CPP Operationin AsiaCPP IndiaCPP ChinaCPP MalaysiaCPP Bangladesh

CPP TurkeyBased inIstanbul

CPP InnovationBased in Cork

CPP EU HubBased in Madrid

CPP UKInternational Support Centre based in Leeds.CPPL & CPP Tech based in York

Resilient and well-managed back book providing cash flow for investment

Large and growing customer base with excellent customer retention

Strong partnerships

Robust balance sheet

Diversified by country and product line

£100m revenue target and higher margins in key Indian market

Long track record in delivery of added value products to partners and consumers in finance/insurance

Focus on technology- enabled product innovation

Significant opportunities in China, Bangladesh, Mexico and SE Asia

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