cpso assessor conference · performance assessment shaping the future. ... patient satisfaction –...
TRANSCRIPT
Overview
Health and health care for Canada Quality: the alignment of responsibility to outcomes Performance assessment Shaping the future
Reframing the Different Perspectives of Health Care
Health Care as a Public Service
Health Care as a business
Health Care as a Public Service
A social service built upon Canadian values: Equity Shared risk The common good Social justice
A social service guided by professional principles: Compassion Respect Trust Primacy of the patient’s welfare
Challenges to our Perception of Health Care as a Public Service:Is it sustainable?
System is inadequate to meet 21st century needs Principles of Medicare not being met Canada a “bottom of the pack” performer compared to
other countries Fiscal challenges faced by governments Health care viewed as an inhibitor of growth Changes required to: Improve efficiency/productivity of system Improve quality of care Improve Canadians’ confidence in system
Reframe “Sustainability”
Sustainability debate has focused only on financing
Need to sustain:Universal access to quality patient-centred care that is adequately resourced and delivered along the full continuum in a timely and cost-effective manner.
Several dimensions to sustainability: infrastructure, quality/outcomes, health promotion/disease prevention,
governance/management, public finance
A National Dialogue with Canadians:We heard support for…
A publicly funded health care system Expanded scope of the CHA A strong federal role – equality Accountability mechanisms Innovation, efficiencies Dealing with the bigger picture
Advisory Panel Observations
Health care system could be better for the money spent
Inequities in access; other countries do better in providing access to broader range of services
Need to clarify and separate the management and governance of health care system
Need to better integrate physicians and other components of health care system
Advisory Panel Recommendations
Consider ways to fund services along continuum of care
Advocate for greater accountability of the health care system to people who need care and their families
Advocate for less government micro-management
Support services addressing other determinants of health
From Consensus to ActionPicking at the Seams VS Transformative Change
Scope and Magnitude of Change
Models of care Scope of services provided Governance/Management/Accountability Financing/Sustainability
From Consensus to ActionPicking at the Seams VS Transformative Change
Paradigm Changes
Provider-focused Patient-centeredAcute care paradigm Chronic disease managementIndividual, isolated Group-connected, team-based, practice accountable practiceRhetoric Data/evidenceSilos Integrated regional systems-
based careUnrestricted growth Evidence informed innovationof technology
Principles of the Canada Health Act
Universality Accessibility Comprehensive Public Administration Portable Enhance the Health Care Experience
Patient Centred Quality Health Care
Improve Population Health Prevention Equitable
Value for Money Sustainable Accountable
Principles of the Canada Health Act
Universality Accessibility Comprehensive Public Administration Portable Enhance the Health Care Experience
Patient Centred Quality Health Care
Improve Population Health Prevention Equitable
Value for Money Sustainable Accountable
The Dimensions of Quality
Safety
Quality Management
Process
Competence Acceptability Accessibility
Efficiency Appropriateness Effectiveness
Risk Management –
Patient Safety –
Equipment Safety –
Critical Clinical Incidents -
Hiring Criteria –
Performance Appraisal –
Peer Review –
Credentialing –
Manpower Plan –
Program Plan -
Patient Satisfaction –
Accreditation –
Cooperative Planning -
Utilization Review –
Occupancy Rates –
Bed Allocation –
Patient Satisfaction
Surveys –
Monitoring Wait Lists -
Budget Variance Analysis –
Workload Measurements –
Utilization Review –
Turnaround Times –
Wait Lists –
Occupancy Rates -
Practice Guidelines –
Individual Case Review –
Drug Use Evaluation -
Department Review –
Clinical Appraisal –
Morbidity and Mortality
Reviews –
Outcome Screens –
Audits –
Technology Impact
Assessment -
Source: MacIntosh and McCutcheon, Canadian Journal of Quality in Healthcare, March 1992, Vol. 9, page 21.
Institute of Medicine: Dimensions of Quality
Safe Effective Patient-centred Timely Efficient Equitable
Source: 10M. Crossing the Quality Chasm: A New Health System for the 21 Century
Patient-Centred Care
Seamless access, with no financial barriers, to the continuum of care in a timely fashion, in a manner that takes into consideration the individual needs and preferences of patients and their families and treats them with respect and dignity.
Source: Canadian Medical Association. Toward a blueprint for health care transformation: a framework for action
Charter for Patient-Centred Care
Dignity and Respect Access to care (timeliness, continuity,
comprehensiveness) Safety and appropriateness Privacy and security of information Decision-making Insurability and planning of health services Concerns and complaints
Elements of Quality Movement
From Deming to Berwick, to IHI Set standards (interdisciplinary and informed by evidence) Education to standards Practice to standards Set metrics Measure to metrics Feedback
A word on: Variances Metrics: competence to performance to outcomes The physicians role in outcomes
The Physician’s Role in Quality
Performance assessment – accountability
Our professional responsibility Civic professionalism
Civic Professionalism
“entails not only physicians’ personal commitments to the welfare of their patients but also collective efforts to improve the health care system for the welfare of society.”
Source: Medical Professionalism in the New Millennium: A Physician Charter Annals of Internal Medicine 2002; 136(3):243-6
Formative Regulatory
Division / Department oversight Chief of Staff , MAC , Board oversight
Credentials
Committee
Physician
Measured OutcomesAnticipated
Hospital derivedQualityAlignmentProfessionalism
Department derivedPractice standardsAcademic standards
Individual derivedPeer standardsPersonal development
Unanticipated
Critical incidentAdverse eventsComplaintsPatient Safety Learning SystemAuditMedicolegal
Performance Review
(department)
FormativeRecognitionRewardsEducationDevelopmentPractice change
Appointment
Status Review / Change
Critical thresholdSingle severe
Persistent trend
Equity and the Social Determinants of Health: a cautionary tale
We are playing around the edges in the health of our community
The Role of Physician Assessment Today and in the Future
Evaluations drivers change We evaluate what we value HCT: look for the levers of change A glimpse into the future
“The new professionalism, grounded firmly on the public’s expectations of doctors, is fundamental to the safety and well being of patients and the health
of the medical profession. It requires the regulatory and educational institutions of medicine, and medical
leaders and teachers, to work closely together to make sure that doctors and students always put the
interests of patients first”Sir Donald Irvine
“Professional membership organizations must stop promulgating weak guidelines and offering evaluation methods to assess and regulate their own coveted
members”Kassirer 2001
“It’s about doctors taking ownership of making their professionalism part of their reality”
Hafferty 2006
“The responsibilities for fostering professionalism are indeed awesome. The obvious question is “are the key players and professional organizations competent and willing to
move ahead?
KR Sethuraman 2006