cq;fsf;fs;s cupikfsk; nghwg;gfsk; · tel. (02) 9391 9000 fax. (02) 9391 9101 this work is...

24
Tamil (PHCP) 110080 ,j; jftNyL Fwpj; j Nkyjpfj; jftYf; F njhlHG nfhs; Sq; fs; :

Upload: others

Post on 24-Aug-2020

0 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

Tamil (PHCP) 110080

,j ; jftNyL Fwpj ;j Nkyj pfj ;

jftYf ;F njhlHG nfhs ;Sq ;fs ;:

cq;fSf;fhd cly;ey

kw;Wk; kUj;Jt ftdpg;G cq;fSf;Fs;s

cupikfSk; nghWg;GfSk;

Page 2: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

Nehahspfs;>

ftdpg;ghsHfs; kw;Wk;

FLk;gj;jpdUf;fhd xU

topfhl;bf; ifNaL

Rights and Responsibilities

Tamil (PHCP) 110080

TAMIL

cq;fSf;fhd cly;ey

kw;Wk; kUj;Jt ftdpg;G cq;fSf;Fs;s

cupikfSk; nghWg;GfSk;

Page 3: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

NSW DEPARTMENT OF HEALTH73 Miller StreetNorth Sydney NSW 2060Tel. (02) 9391 9000Fax. (02) 9391 9101www.health.nsw.gov.au

This work is copyright. It may be reproduced in whole or part for study or training purposes subject to the inclusion of an acknowledgement of the source. It may not be reproduced for commercial usage or sale. Reproduction for purposes other than those indicated above requires written permission from the NSW Department of Health.

© NSW Department of Health 2011

SHPN: (PHCP) 100495 ISBN: 978-1-74187-570-6

For more copies contactBetter Health Centre – Publications WarehouseLocked Mail Bag 5003 Gladesville NSW 2111Tel. (02) 9816 0452Fax. (02) 9816 0492TTY. (02) 9391 9900

Information Production and DistributionTel. (02) 9391 9186Fax. (02) 9391 9580

Further copies of this document can be downloaded from the NSW website www.health.nsw.gov.au

March 2011

Page 4: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to
Page 5: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

NSW HealtH Your Healthcare Rights and Responsibilities PaGe 1

Cs;slf;fk;

cq ;fSf ;fhd cly ;ey kw ;Wk ; kUj ;Jt

ftd pg ;G

cq ;fSf;Fs ;s cu pikfSk ; nghWg ;GfSk ;

Nehahs pfs ;> ftd pg ;ghsHfs ; kw ;Wk ;

FLk ;gj ;j pdUf ;fhd xU topfhl;bf ; ifNaL ............ 3

cly ;ey ftd pg ;igg ; ngwy ;

ey ;y cly ;eyj ;j pw ;F mtr pakhd ftd pg ;igg ;

ngWtjw ;fhd cu pik cq ;fSf;Fz ;L ...................... 4

ghJfhg ;G

ghJg ;g pw ;Fk ;> caHjukhd ftd pg ;igg ;

ngWtjw ;Fkhd cu pik cq ;fSf;F cz ;L ........... 7

ku pahij

ku pahijAlDk ; nfsutj ;JlDk ; elj ;jg ;glTk ;>

fUj ;j py ; nfhs ;sg ;gLtjw ;Fkhd cu pik

cq ;fSf;F cz ;L ......................................................... 9

njhlHghly ;

Nritfs ;> r pf pr ;ir> nju pT tiffs ; kw ;Wk ;

nryTfs ; Fwpj ;J xs pT-kiwtw ;w Kiwa py ;

jfty ;fs ; toq ;fg ;gLtjw ;fhd cu pik

cq ;fSf;F cz ;L ....................................................... 10

gq ;Fgw ;Wjy ;

j Pu ;khdq ;fs ; kw ;Wk ; ftd pg ;g pw ;fhd t pUg ;gj ;

nju pTfs ; Mfpa t plaq ;fs py ; e Pq ;fs ;

gq ;Fgw ;Wtjw ;F cq ;fSf;F cu pik cz ;L .......12

me ;juq ;fj ; jd ;ik kw ;Wk ; jfty ;

ghJfhg ;G

cq ;fisg ; gw ;w pa jfty ;fs ; ,ufr pakhfTk ;>

ghJfhg ;ghfTk ; itf;fg ;glNtz ;Lk ; vd ;W Nfl;Fk ;

cu pik cq ;fSf;F cs ;sJ ........................................16

fUj ;Jf ;fs ;> ghuhl;Lfs ; kw ;Wk ; GfhHfs ;

e Pq ;fs ; ngWk ; ftd pg ;G Fwpj ;j fUj ;Jf ;fis

nts pg ;gLj ;jTk ;> cq ;fsJ fu prdq ;fSf;F t pil

fhzTk ; cq ;fSf;F cu pikAs ;sJ ........................19

Page 6: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to
Page 7: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

NSW HealtH Your Healthcare Rights and Responsibilities PaGe 3

cq;fSf;fhd cly;ey

kw;Wk; kUj;Jt ftdpg;G

cq;fSf;Fs;s cupikfSk; nghWg;GfSk;

Nehahspfs;> ftdpg;ghsHfs; kw;Wk;

FLk;gj;jpdUf;fhd xU topfhl;bf; ifNaL

cly;eyf; ftdpg;ig ehLk; my;yJ ngw;WtUk; xt;nthU

mT];jpNuypaUf;Fk; Fwpg;gpl;l rpy cupikfSk; nghWg;GfSk;

cs;sd. cly;ey ftdpg;G> ghJfhg;G> kupahij Mfpatw;iwg;

ngwTk;> njhlHghly; nfhs;sTk;> gq;Nfw;G nfhs;sTk;> jkJ

me;juq;fj; jfty;fisg; ghJfhg;ghf itj;jpUf;f Ntz;lTk;>

kw;Wk; jhk; ngw;WtUk; ftdpg;G Fwpj;J fUj;J njuptpf;fTk;

cs;s cupikfs; ,tw;wpy; mlq;Fk;.

epA+ rTj; Nty;]; khepy murpd; Rfhjhu Kiwikapy; ,e;j

cupikfs; vt;thW toq;fg;gLfpd;wd vd;gijg; gw;wpAk;> ,e;j

cupikfSld; NrHe;J tUk; nghWg;Gfisg; gw;wpAk; ,f; FWE}y;

jfty;fs; mspf;fpwJ.

MNuhf;fpakhd cly;eyj;jpw;fhd ftdpg;igg; ngWtjpYk;

ghJfhg;ghd> jukhd ftdpg;ig toq;Ftjpy; gq;fspg;G nra;aTk;

cjt Ntz;ba Kf;fpakhd gq;F xt;nthUtUf;Fk; cs;sJ.

cly;ey ftdpg;igg; ngWgtHfSf;Fk; mjid

toq;FgtHfSf;Fk; ,ilNaahd cz;ikahd xj;Jiog;G ey;y

gad;fSf;F toptFf;Fk;.

Page 8: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

PaGe 4 NSW HealtH Your Healthcare Rights and Responsibilities

cly;ey ftdpg;igg; ngwy;

ey;y cly;eyj;jpw;F mtrpakhd ftdpg;igg; ngWtjw;fhd cupik cq;fSf;Fz;L

gy;NtWgl;l caHjukhd cly;ey ftdpg;G Nritfis ep.r.Nt

khepy murpd; Rfhjhuj; Jiw toq;FfpwJ. cq;fsJ

cly;epiyia vLj;Jf; fhl;Lk; kUj;Jt kjpg;gPl;bd;

mbg;gilapYk;> vt;tsT rPf;fpukhf cq;fSf;F rpfpr;ir

Njitg;gLfpwJ vd;gjd; mbg;gilapYk; cq;fSf;F ,r; Nritfs;

toq;fg;gLk;.

ghypdk;> tpthf epiy> mq;ftPdk;> fyhr;rhuk;> kj ek;gpf;iffs;>

ghypay; ehl;lk;> taJ my;yJ ep.r.Nt khepyj;jpy; xUtH thOk;

,lk; Mfpad vJTk; fUj;jpy; nfhs;sg;glhky; cly;ey

Nritfis midtUk; ngwyhk;. cq;fSf;F Njitg;gLk;

ftdpg;G ePq;fs; trpj;JtUk; cs;SHg; gFjpapy; fpilf;fhtpl;lhy;

ePq;fs; NtW ,lj;jpw;F mDg;gg;gLtPHfs;.

‘nkbnfaH’ jpl;lj;jpd; fPo; ,r; Nritfspy; rpy ,ytrkhfNth

my;yJ JizahjuT ngWk; tpjj;jpNyh toq;fg;gLk;.

mtru e piyikfs ;

mtru kUj;Jt cjtp Njitg;gLk; jUzk; xd;wpy; ‘000’ vDk;

njhiyNgrp ,yf;fj;ij mioj;J ‘Mk;Gyd;];’ (mtru kUj;Jt

rpfpr;ir thfdk;) xd;W Ntz;Lnkdf; NfSq;fs;. epue;ju

mT];jpNuypaf; Fbkf;ffSf;F nghJ kUj;Jtkidfspy; rpfpr;ir

,ytrkhFk;.

cq;fsJ cly;epiy vt;tsT Nkhrkhf ,Uf;fpwJ vd;gijAk;>

vt;tsT mtrukhf cq;fSf;F kUj;Jt cjtp Njitg;gLfpwJ

vd;gijAk;> vt;tpjkhd kUj;Jt rpfpr;ir Njitg;gLfpwJ

vd;gijAk; caHepiyj; jFjp ngw;w kUj;Jtj; njhopyHfs;

epHzapg;gH. ahH Kjypy; tUfpwhHfs; vd;wpy;yhky;> ahH kpfTk;

Neha;tha;g;gl;Ls;sdH kw;Wk; ahUf;F cldb ftdpg;G

Njitg;gLfpwJ vd;gijg; nghWj;Nj NehahspfSf;F rpfpr;ir

toq;fg;gLk;.

mT];jpNuypa muRld; ‘Reciprocal Healthcare

Agreement’ vDk; cld;gbf;ifia Nkw;nfhz;bUf;Fk;

ehLfspypUe;J mT];jpNuypahTf;F tUgtHfSf;F cldbahd

kw;Wk; mtrpakhd kUj;Jt rpfpr;ir Njitg;gl;lhy; ‘nkbnfaH’ jpl;l trjp ,tHfSf;F fpilf;fyhk;. ‘nkbnfaH’ jpl;l trjpf;F xUtH jFjp ngWfpwhuh vd;gij mwptjw;Fupa mjpfj; jftYf;F

www.medicare.gov.au vDk; tiyj;jsj;jpw;Fr; nry;Yq;fs;

my;yJ 132 011 vDk; ,yf;fj;jpid mioAq;fs;.

Page 9: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

NSW HealtH Your Healthcare Rights and Responsibilities PaGe 5

mtruk py ;yhj cly ;ey ftd pg ;G

rhjhuz NehNah my;yJ fhaNkh cq;fSf;F Vw;l;bUe;jhy;

nghJ kUj;JtH xUtuplNkh my;yJ Ntiy Neuj;jpw;F

mg;ghw;gl;l Neuj;jpYk; nraw;gLk; kUj;Jtkid xd;wpw;Nfh ePq;fs;

nry;tJ eyk;.

kUj;JtH xUtiuNah my;yJ Ntiy Neuj;jpw;F ntspg;gl;l

Neuj;jpYk; ,aq;Fk; kUj;Jt epiyaj;ijNah cq;fshy; mila

,aytpy;iy vd;why;> 24 kzp NeuKk; ,aq;Fk; ‘healthdirect Australia’ vDk; kUj;Jt MNyhrid Nritia 1800 022 222 vDk; ,yf;fj;jpy; miof;fyhk;. gjpT ngw;w jhjp xUtH

cq;fSf;F rpwe;j kUj;Jt MNyhrid toq;FthH.

mWitr pf pr ;ir trj p

cq;fSf;F mWit rpfpr;ir Njitg;gl;lhYk;> mjw;F mtruk;

,y;iy vd;whYk; rpfpr;irf;fhf ePq;fs; fhj;jpUf;f

Ntz;bapUf;fyhk;. rpfpr;irf;fhf ePq;fs; kUj;Jtkidapy;

fhj;jpUf;Fk;NghJ ,J Fwpj;J ePq;fs; ftiyg;gl;Lf;

nfhz;bUe;jhy;> ‘fhj;jpUg;Gf; fhy xUq;fpizg;ghs’ (Waiting Times Coordinator) Uld; njhlHG nfhs;Sq;fs;. njhlHG tptuq;fSf;fhf

www.health.nsw.gov.au/hospitals/waitingtimes vDk; tiyj;jsj;jpw;F

tp[ak; nra;Aq;fs;

my;yJ ‘Surgery Access Line’ vDk; ,izg;Gld;

1800 053 456 vDk; ,yf;fj;jpy; njhlHG nfhs;Sq;fs;.

Mk ;Gyd ;] ; Nritfs ;

‘nkbnfaH’ jpl;lj;jpd; fPo; Mk;Gyd;]; trjp fpilahJ.

Mk;Gyd;ir ePq;fs; mioj;jpUe;jhYk;> ,y;yhtpl;lhYk;

Mk;Gyd;Rf;fhf Vw;gLk; nryTfs; vijAk; nrYj;jNtz;baJ

cq;fSila nghWg;ghFk;. Mk;Gyd;rpw;F MFk; fl;lzq;fs;

Fwpj;j Nkyjpfj; jfty;fisg; ngw www.ambulance.nsw.gov.au vDk; ,izajsj;jpw;Fr; nry;f.

fPo; tUk; jUzq;fspy; Mk;Gyd;]; fl;lzq;fs; cq;fsplkpUe;J

t#ypf;fg;glkhl;lhJ:

n ‘Xa;T+jpa ml;il’> ‘Kd;dhs; ,uhZt tPuH tptfhu ml;il’> my;yJ ‘cly;ey ftdpg;G ml;il’ xd;iw ePq;fs;

itj;jpUe;jhy;

n ‘%d;whk; egH’ (Third Party) my;yJ ‘njhopyhsH e\;l <L

fhg;GWjp’ (Workers Compensation Insurance) xd;wpdhy; ePq;fs; fhg;G nra;ag;gl;bUe;jhy;

n Nrit my;yJ ftdpg;G trjpf;fhf xU nghJ

kUj;JtkidapypUe;J ,d;ndhU nghJ kUj;Jtkidf;F

cq;fis khw;w Ntz;ba Njit Vw;gLk;nghOJ

Page 10: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

PaGe 6 NSW HealtH Your Healthcare Rights and Responsibilities

nghJ kw ;Wk ; jd pahH cly ;ey ftd pg ;G

(Public and Private health care)

nghJ Nritfis ‘nghJ’ my;yJ ‘jdpg;gl;l Nehahsp’ (public or privte patient) vd;w Kiwapy; gad;gLj;Jk; cupik

cq;fSf;Fs;sJ. ‘jdpg;gl;l Nehahsp’ahf ftdpf;fg;gl Ntz;Lk;

vdW ePq;fs; tpUk;gpdhy;> ,jw;F MFk; nryTf;F ePq;fs;

nghWg;ghtPHfs;.

thlif nlyptp\d;> kUj;Jtuhy; gupe;Jiuf;fg;gl;l rpy kUe;Jfs;

kw;Wk; cgfuzq;fs; Mfpait ‘nkbnfaH’ jpl;lk; my;yJ

jdpahu; fhg;GWjp Mfpatw;wpd; fPo; fpilf;fhJ. ,J Fwpj;J

njupe;Jnfhs;s ‘Nehahsp mDkjp mYtyf (admissions office) j;Jld; njhlHG nfhs;Sq;fs;.

mtru epiyik xd;wpy;> ,e;j nrytpdq;fs; Fwpj;J cq;fSf;Nfh

my;yJ cq;fs; cld; ,Ug;gtHfSf;Nfh kUj;JtkidapYs;s

‘mDkjp mYtyf’j;jpdH njuptpg;gH.

Page 11: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

NSW HealtH Your Healthcare Rights and Responsibilities PaGe 7

ghJfhg;G

ghJg;gpw;Fk;> caHjukhd ftdpg;igg; ngWtjw;Fkhd cupik cq;fSf;F cz;L

cq;fSf;Fj; Njitg;gLk; Nritfisg; ngWk; trjp cq;fSf;F

mspf;fg;gLk;. cq;fsJ nghUshjhu epiy vJthf ,Ue;jhYk;>

jdpahH cly;ey fhg;gPl;L trjp (private health

insurance) cq;fsplk; ,Ue;jhYk;> ,y;yhtpl;lhYk; kjpg;gPL

nra;ag;gl;l cq;fsJ Njitfspd; mbg;gilapy; cq;fSf;Fj;

Njitg;gLk; rpfpr;ir kw;Wk; ftdpg;G epHzapf;fg;gLk;.

capupog;igj; jLf;Fk; nghUl;L mtru ftdpg;G cq;fSf;Fj;

Njitg;gl;lhy;> cldbahf cq;fSf;F mJ mspf;fg;gLk;.

cq;fSf;F ,Uf;Fk; xt;thikfs; (allergies) my;yJ ePq;fs;

cl;nfhz;l kUe;Jfs; cl;gl cq;fsJ kUj;Jt tuyhw;iw

cq;fsJ cly;ey ftdpg;G toq;Feuplk; njuptpf;f Ntz;baJ

Kf;fpakhFk;.

xs pT-kiwtw ;w jfty ; nju pt pg ;G

(Open Disclosure)kpfTk; ghJfhg;ghd kw;Wk; jukhd Nrit toq;fg;gLtij cWjp

nra;Ak; nghUl;L Nritfs; toq;fg;gLk; tpjj;ij NSW Rfhjhuj;

Jiw njhlHe;J kPs;ghHit nra;J tUfpwJ. jPq;F vijAk;

Vw;gLj;jtpy;iy vd;whYk;> toq;fg;gLk; ftdpg;gpw;F gq;fk;

tpistpf;Fk; epfo;T vjidAk; Fwpj;j jfty;fis ehq;fs;

Nrfupj;J tUfpNwhk;.

cq;fSf;F mspf;fg;gLk; rpfpr;ir my;yJ ftdpg;gpy; jtW vJTk;

Vw;gl;lhy;> $ba tpiutpy; mij cq;fSf;Fj; njuptpg;Nghk;. vd;d

ele;eJ vd;gij cq;fSf;F tpsf;fkha;r; nrhy;yp mjw;fhf

kd;dpg;G NfhUNthk;> ,jdhy; Vw;glf;$ba tpisTfs; Fwpj;J

cq;fSf;F nrhy;Nthk; kw;Wk; ,J kPz;Lk; elf;fhky; ,Uf;f

ehq;fs; vd;d nra;fpNwhk; vd;gijAk; njuptpg;Nghk;.

cly;ey ftdpg;gpy; Vw;gLk; epfo;Tfis ehq;fs; vg;gbf;

ifahSfpNwhk; vd;gJ Fwpj;J NkYk; mwpe;J nfhs;s ePq;fs;

ghHf;f Ntz;ba tiyj;jsk;:

www.health.nsw.gov.au/policies/pd/2007/PD2007_040.html

Page 12: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

PaGe 8 NSW HealtH Your Healthcare Rights and Responsibilities

Page 13: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

NSW HealtH Your Healthcare Rights and Responsibilities PaGe 9

kupahij

kupahijAlDk; nfsutj;JlDk; elj;jg;glTk;> fUj;jpy; nfhs;sg;gLtjw;Fkhd cupik cq;fSf;F cz;L

cq;fsJ fyhrhuk;> ek;gpf;iffs;> tpOkpaq;fs; kw;Wk; ghypdk;

my;yJ clypayhik Nghd;w nrhe;j tplaq;fs; Mfpatw;wpw;F

kjpg;Gk; kupahijAk; mspf;Fk; tpjj;jpy; ePq;fs; elj;jg;gLtPHfs;.

ghHitahsHfs ; (Visitors)ghHitahsHfis tuNtw;gjw;F cq;fSf;Fs;s cupik

kjpf;fg;gLk;> NkYk; mtHfSld; jdpj;jpUf;f cq;fSf;F

tha;g;gspf;fg;gLk;.

top elj;Jk; eha;fSld; cq;fisg; ghHf;f tUgtHfis

tuNtw;Fk; cupik cq;fSf;Fz;L.

kw ;wtHfSf ;F kj pg ;G

kupahijAld; elj;jg;gLtjw;fhd cupik cq;fSf;Fz;L> mNj

Nghy kw;wtHfsplKk; ,e;j ew;gz;Gld; ePq;fs; ele;Jnfhs;s

Ntz;Lnkd ehq;fs; Ntz;LfpNwhk;. ehq;fs; ftdpg;ig

Ntz;Lgtu;fs; my;yJ ftdpg;igg; ngWgtu;fs;> mtu;fsJ

FLk;gq;fs; mtu;fSf;F Mjutspg;gtu;fs;> kw;Wk;

ghu;itahsu;fis fPo;tUk; tplaq;fspy; cjt Ntz;L;nkd;W

Ntz;LfpNwhk;:

n ghHitahsH Neuq;fs;> Neha;f; fl;Lg;ghl;L eltbf;iffs;

Nghd;w tpjpKiwfs; kw;Wk; eilKiwfSf;Fk;> Gifj; jil

gFjpfSf;Fk;> kUj;Jt cgfuzq;fs; cs;s gFjpapy;

eilKiwapYs;s nry;yplj; njhiyNgrp fl;Lg;ghLfSf;Fk;

kjpg;gspj;jy;

n Rfhjhu Nritf;F nrhe;jkhd cgfuzq;fs;> mq;F ,Ug;gpy;

cs;s nghUl;fs; my;yJ nrhj;Jf;fSf;F Nrjhuk;

tpistpf;fhjpUj;jy; my;yJ mDkjp ,d;wp mtw;iw

vLf;fhjpUj;jy;

n vtUf;Fk; njhy;iy juhkYk;> mtiu itahkYk;>

mr;RWj;jhkYk; my;yJ cly; my;yJ csk; rhHe;j

jPq;fpw;F MshFk; mghaj;jpy; mtiuj; js;shkYk; ,Uj;jy;

mr;RWj;jy;> J\;gpuNahfk; my;yJ td;Kiwiag;

gpujpgypf;Fk; elj;ij Mfpatw;iwg; nghWj;j tiu

‘rfpg;Gj;jd;ik mwNt ,y;iy’ vDk; nfhs;isia ep.r.Nt.

Rfhjhuj; Jiw gpd;gw;WfpwJ. kf;fisAk;> nrhj;Jf;fisAk;

ghJfhg;gjw;nfd jf;f eltbf;ifia ehq;fs;

Nkw;nfhs;Nthk;.

ep.r.Nt khepy murpd; ‘Zero Tolerance Response to Violence in the NSW Health Workplace’ vDk; nfhs;if gw;wp NkYk; mwpe;Jnfhs;s

www.health.nsw.gov.au/policies/PD/2005/PD2005_315.html vd;w tiyj;jsj;jpw;Fr; nry;Yq;fs;.

Page 14: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

PaGe 10 NSW HealtH Your Healthcare Rights and Responsibilities

cq;fsJ cly;epiy> cq;fSf;nfd njupT nra;ag;gl;Ls;s

rpfpr;ir kw;Wk; ,jpYs;s Mgj;Jfs; kw;Wk; khw;Wtopfs;

Mfpad Fwpj;J cly;ey ftdpg;G toq;FeHfs; cq;fSf;F

tpsf;fpr; nrhy;YthHfs;. ,ad;w mstpw;F kpfr; rpwe;j

ftdpg;G toq;fg;gLtij cWjp nra;Ak; nghUl;L mtHfs;

Nfs;tpfSk; Nfl;ghHfs;. jpwe;j kdj;Jld; cz;ikaha;

gjpyspj;Jk;> cq;fSf;F tpsq;fhj NghJ Nfs;tpfs; Nfl;Lk;

ePq;fs; cjtyhk;.

ciungaHg ;ghsH Nritfs ;

ePq;fs; NtnwhU nkhop NgRgtuhf ,Ue;jhy;> ciungaHg;ghsH

xUtiu ePq;fs; ngwyhk;. ,J xU ,ytr Nrit. nkhopngaHg;G

Nritfis NeubahfNth my;yJ njhiyNgrp thapyhfNth

ngwyhk;> NkYk; thuk; VO ehl;fSf;Fk; ,r; Nrit fpilf;Fk;.

cq;fSf;nfd ciungaHg;ghsH xUtiu Vw;ghL nra;AkhW

gzpahsHfisf; NfSq;fs;. ‘M];yd;’ (AUSLAN) (irif nkhop)

ciungaHg;ghsHfSk; fpilg;gH.

cq ;fsJ cjt pahl;fs ;

cly;eyj; njhopyHfSld; njhlHghly; nfhs;tjpy; cq;fSf;F

cjt cwtpdH xUtiuNah> ftdpg;ghsH xUtiuNah my;yJ

,d;ndhU cjtpahisNah ePq;fs; itj;Jf;nfhs;syhk;> Mdhy;

cq;fsJ tplaq;fspy; ,e;j egH <LghL nfhs;tjw;F ePq;fs;

rk;kjk; njuptpf;f Ntz;baJ mtrpakhFk;.

rpy Ntisfspy;> cq;fSf;F cjtpahf ,Ug;gtH 18 tajpw;Fk;

fPo;g;gl;ltuhf ,Uf;fyhk; vd;gij ep.r.Nt Rfhjhuj; Jiw

mq;fPfupf;fpwJ. ,s taJ ftdpg;ghsHfs; Mw;Wk; gzpf;F ehq;fs;

kjpg;gspf;fpNwhk;. cq;fSf;F mspf;fg;gLk; rpfpr;irapYk;> njhlHe;J

cq;fSf;F toq;fg;gLk; ftdpg;gpYk; ,tHfs; cs;slf;fg;gLtH>

NkYk; vq;fpUe;J cjtp ngwyhk; vd;gJ Fwpj;j jfty;fSk;

,tHfSf;F mspf;fg;gLk;.

,ayhikAilatHfSf;F gy;NtWgl;l cjtpfSf;fhd Njitfs;

,Uf;Fk; vd;gij ehq;fs; czHfpNwhk;. ,j; jUzj;jpy;>

cq;fSf;Fk; cly;ey ftdpg;G CopaHfSf;Fk; cjTkhW FLk;g

mq;fj;jpdHfSk;> ftdpg;ghsHfSk;> kw;w cjtpahl;fSk;

Nfl;fg;glyhk;. ,Ug;gpDk;> cjt Ntz;Lk; vd;w fl;lhak;

,tHfSf;fpy;iy.

njhlHghly;

Nritfs;> rpfpr;ir> njupT tiffs; kw;Wk; nryTfs; Fwpj;J xspT-kiwtw;w Kiwapy; jfty;fs; toq;fg;gLtjw;fhd cupik cq;fSf;F cz;L.

Page 15: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

NSW HealtH Your Healthcare Rights and Responsibilities PaGe 11

vt;nthU NtisapYk; kUj;Jt rpfpr;ir nray;Kiwf;F xg;Gjy;

njuptpf;f ,ayhj mstpw;F ePq;fs; NehAwyhk; vd;gjhy; ,e;j

xg;Gjiy mspf;ff;$ba egupd; ngaH kw;Wk; njhlHG

tptuq;fisj; jUkhW ePq;fs; Nfl;fg;gLtPHfs;.

jfty ; toq ;Fjy ; ;

xt;thikfs;> Neha;fs; my;yJ ,ayhikfs;; vJTk; cq;fSf;F

,Ue;jhy; cq;fsJ cly;ey Nritfs; toq;Feuplk; ,J gw;wp

$ba tiuf;Fk; tptukhfj; njuptpAq;fs;. kUe;Jfs; my;yJ

epthuzp vijAk; ePq;fs; gad;gLj;jpte;jhYk;> ePq;fs; Gifj;jhYk;>

kJ my;yJ nghOJNghf;F NghijkUe;Jfs; vijAk; ghtpj;jhYk;

mtHfsplk; ,ijj; njuptpAq;fs;.

fPo;tUtdtw;iw cq;fsJ cly;ey Nrit toq;FeUf;Fj;

njuptpAq;fs;:

n cq;fsJ cly;epiyapy; Vw;gLk; khw;wq;fs; kw;Wk;

rpfpr;irapd;NghJ Vw;gLk; vjpHtpisTfs; vjidAk; gw;wp

n mNj Neha;f;fhf NtW xUtuplk; ePq;fs; rpfpr;ir

ngw;Wte;jhy;

n gupNrhjidfs; my;yJ rpfpr;irfSf;fhf ePq;fs; Vd;

gupe;Jiuf;fg;gl;bUf;fpwPHfs; vd;gJ cq;fSf;F

tpsq;fhkypUe;jhy;

n kj my;yJ fyhrhu ek;gpf;iffspd; fhuzkhf rpfpr;iria

Nkw;nfhs;tJ fbdkhf ,Ue;jhy;

n jdpg;gl;l itj;jpak; nra;Jnfhs;s tpUk;gp mjw;fhf vt;tsT

nryT MFk; vd;W njupe;Jnfhs;s ePq;fs; tpUk;gpdhy;

n rpfpr;iriaj; njhluNtz;lhk; vd;Wk; re;jpg;GNtisfSf;Fr;

nry;yNtz;lhk; vd;Wk; ePq;fs; KbT nra;jpUe;jhy;

kUj;Jt nray;Kiwfs; my;yJ mWitrpfpr;ir vjw;Fk;

Kd;ghfTk;> ftdpg;gpw;fhf NtW xU ,lj;jpw;F ePq;fs;

khw;wg;gLtjw;F Kd;ghfTk; cq;fsJ ngaH> gpwe;j Njjp kw;Wk;

,ju tptuq;fis cWjpg;gLj;JkhW ePq;fs; mbf;fb

Nfl;fg;gLtPHfs;. cq;fsJ rpfpr;ir fhyk; g+uhf rupahd

rpfpr;irf;fhf rupahd eguplk; cq;fSf;F Kd;gjpT

nra;ag;gl;Ls;sJ vd;gij ,J cWjp nra;Ak;.

Page 16: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

PaGe 12 NSW HealtH Your Healthcare Rights and Responsibilities

gq;Fgw;Wjy;

jPu;khdq;fs; kw;Wk; ftdpg;gpw;fhd tpUg;gj; njupTfs; Mfpa tplaq;fspy; ePq;fs; gq;Fgw;Wtjw;F cq;fSf;F cupik cz;L.

cq;fsJ rpfpr;irf;fhyk; g+uhfTk; cq;fsJ rpfpr;irf;fhd

jpl;lq;fs; Fwpj;J cly;ey ftdpg;G toq;FeHfs; cq;fsplk;

fye;JiuahLthHfs;. NtW NritfSf;F ,lkhw;wk; nra;ag;gLjy;

kw;Wk; kUj;JtkidapypUe;J tPl;bw;F mDg;gg;gLjy; Mfpait

cl;gl> jpl;lq;fspy; gq;F nfhs;SkhW ePq;fs;

Cf;Ftpf;fg;gLfpwPHfs;.

jPu;khdq;fs; vLf;fg;gLtjw;F Kd;gjhf Nfs;tpfs; Nfl;FkhWk;>

cq;fsJ ,ju cly;ey ftdpg;G Nrit toq;FeHfsplKk;

cwtpdHfsplKk; fijf;FkhWk; ePq;fs; Cf;Ftpf;fg;gLfpwPHfs;.

vy;yh Neuq;fspYk;> #o;epiyfisg; nghWj;J> cwtpdH>

ftdpg;ghsH my;yJ ,ju cjtpahs; xUtiu cld;

itj;Jf;nfhs;Sk; cupik cq;fSf;Fs;sJ.

jkJ cly;ey ftdpg;igg; ghjpf;Fk; jPu;khdq;fspy; nghWg;ghd

gq;F xd;iw Nkw;nfhs;s ‘10 Tips for Safer Health Care’ (‘ghJfhg;ghd cly;ey ftdpg;gpw;fhd 10 Nahridfs;’) vDk;

topfhl;b NehahspfSf;F cjTfpwJ.

www.health.nsw.gov.au/quality/10tips vDk; tiyj;jsj;jpypUe;J ,r;

rpw;Nwl;bid ,wf;fk; nra;Jnfhs;syhk;.

NtnwhU kUj ;Jtu plk pUe ;J ,uz ;lhk ;

fUj ;J xd ;iwg ; ngWjy ; ;

cq;fSf;nfd rpghupR nra;ag;gl;Ls;s rpfpr;ir Fwpj;J ,uz;lhk;

fUj;J xd;iw ehLk; cupik cq;fSf;F ,Uf;fpwJ. cq;fsJ

cly;epiyiag; nghWj;J khw;W kUj;JtH xUtH fpilg;ghuh

vd;gJ Fwpj;J Rfhjhu Nritj; Jiw cq;fSf;F mwpTiu

toq;Fk;.

Page 17: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

NSW HealtH Your Healthcare Rights and Responsibilities PaGe 13

gq;Fgw;Wjy;

jPu;khdq;fs; kw;Wk; ftdpg;gpw;fhd tpUg;gj; njupTfs; Mfpa tplaq;fspy; ePq;fs; gq;Fgw;Wtjw;F cq;fSf;F cupik cz;L.

xg ;Gjy ; (Consent)kUj;Jt rpfpr;ir ngWtjw;Fk; Kd;ghf ePq;fs; xg;Gjy;

mspf;fNtz;baJ fl;lhakhFk;. ngUk;ghd;ikj; jUzq;fspy; ,J

tha;nkhop %ykhd xg;GjyhFk;. mWitrpfpr;ir Nghd;w rpy

nray;KiwfSf;F vOj;J %ykhd xg;Gjy; Ntz;lg;gLfpwJ.

xg;Gjy; mspf;fhky; ,Ug;gjw;fhd cupik cq;fSf;Fs;sJ.

mg;gbg;gl;l Ntisapy; ePq;fs; rpfpr;ir ngwkhl;BHfs;. capUf;F

Mgj;J}l;Lk; mtruepiy xd;wpy; ePq;fs; kpfTk; Neha;tha;g;gl;Nlh

my;yJ Raepidtw;Nwh ,Uf;Fk;NghJ xg;Gjy;

Ntz;lg;gLtjpy;iy.

Page 18: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

PaGe 14 NSW HealtH Your Healthcare Rights and Responsibilities

kw ;wtHfshy ; ms pf ;fg ;gLk ; xg ;Gjy ;

14 tajpw;Fk; fPo;g;gl;l Foe;ijfSf;F ngw;NwhH my;yJ

ghJfhtyH xUtuJ xg;Gjy; ,Uf;fNtz;baJ fl;lhakhFk;.

14-ypUe;J 16 tajpw;F ,ilg;gl;l taJila rpWtu;fs;; nghJthf

jkJ xg;Gjiy jkJ ngw;NwhHfs; my;yJ ghJfhtyHfSld;

NrHe;J jUthHfs;; ,Ug;gpDk;> mspf;fg;gltpUf;Fk; rpfpr;iria

mtHfs; ed;F Gupe;Jnfhs;Sk; gl;rj;jpy; jkJ jdp xg;Gjiy

mtHfs; mspf;fyhk;.

ePq;fs; Raepidit ,oe;jpUe;jhNyh my;yJ xg;Gjy; mspf;f

,ayhj msTf;F NehAw;wpUe;jhNyh> cq;fSf;F kpfTk; eyk;

gaf;ff;$baJ vd;W jFjp ngw;w kUj;Jtj; njhopyHfshy;

fUjg;gLk; rpfpr;iria cq;fSf;F mspg;gjw;fhd xg;Gjiy xU

cwtpdNuh> ftdpg;ghsNuh my;yJ cq;fSf;F neUf;fkhd

xUtNuh mspf;fyhk;.

mg;gbg;gl;l egH fpilf;ftpy;iy vd;why;> ‘ghJfhtyH Kiwkd;w’ (Guardianship Tribunal) j;jpdH xg;Gjy; mspf;fyhk;. Nkyjpfj;

jfty;fSf;F www.gt.nsw.gov.au vDk; ,izajsj;jpidg;

ghUq;fs; my;yJ 1800 463 928 vDk; ,yf;fj;jpid mioAq;fs;.

Ma ;T kw ;Wk ; fy ;t paw pT

ePq;fs; ftdpg;Ngh my;yJ rpfpr;irNah ngw;WtUk;NghJ gapw;rp

ngw;WtUk; khztHfNsh my;yJ Rfhjhu CopaHfNsh cld;

,Uf;f ePq;fs; rk;kjpf;fpwPHfsh vd;W cq;fsplk; Nfl;fg;glyhk;.

njhopy; jpwd; tsHr;rpf;F ,e;j tof;fk; gq;fspg;ghw;WfpwJ.

kUj;Jt Ma;tpy; gq;Nfw;FkhWk; ePq;fs; Nfl;fg;glyhk;.

,t; Ntz;LNfhs;fSf;F ,y;iy vd;W gjpyspf;Fk; cupik

cq;fSf;fpUf;fpwJ. cq;fsJ KbT cq;fSila gjpTfspy;

Fwpg;gplg;glkhl;lhJ> kw;Wk; cq;fsJ rpfpr;irapd; kPNjh my;yJ

vjpHfhyj;jpy; ePq;fs; Nrit ngw KaYk;NghNjh ,J ve;j

ghjpg;igAk; Vw;gLj;jhJ.

Page 19: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

NSW HealtH Your Healthcare Rights and Responsibilities PaGe 15

r%fj ;j pduJ <LghL

cs;SH Rfhjhu Nritfisj; jpl;lkpl;L toq;Fk; gzpapy;

cs;SH r%fj;jpdiu <LgLj;j ep.r.Nt khepy Rfhjhuj; Jiw

KidfpwJ. ePq;fs; <LghL nfhs;s tpUk;gpdhy; cq;fsJ cs;SH

‘Rfhjhu Nrit’apy; mike;Js;s ‘EfHNthH kw;Wk; r%fj;jpdH

<Lghl;L mYtyf’ (community participation office) j;Jld; njhlHG nfhs;sTk;.

Page 20: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

PaGe 16 NSW HealtH Your Healthcare Rights and Responsibilities

me;juq;fj; jd;ik kw;Wk;

jfty; ghJfhg;G

cq;fisg; gw;wpa jfty;fs; ,ufrpakhfTk;> ghJfhg;ghfTk; itf;fg;glNtz;Lk; vd;W Nfl;Fk; cupik cq;fSf;F cs;sJ

cq;fisg; gw;wpa kUj;Jtj; jfty;fs; ghJfhg;ghf itf;fg;gLk;.

cq;fsJ rpfpr;ir Fwpj;J KbntLg;gjpy; cjTk; nghUl;L kw;w

Rfhjhu ftdpg;G toq;FeHfSld; ,j; jfty;fs gfpHe;J

nfhs;sg;glyhk;.

cq;fsJ cly;epiy kw;Wk; rpfpr;ir Fwpj;j jfty;fspd; ,ufrpaj;

jd;ik guhkupf;fg;gl Ntz;Lk; vdf; Nfl;Fk; cupik cq;fSf;F

,Uf;fpwJ.

kUj ;Jtg ; gj pNtl;by ; ,Uf ;Fk ;

jfty ;fs ; Fw pj ;j cu pik

cq;fSila kUj;Jtg; gjpNtl;bypUf;Fk; jfty;fs; Fwpj;J

Rfhjhu ftdpg;G CopaH xUtuplk; fijf;Fk; cupik

cq;fSf;fpUf;fpwJ. cq;fsJ kUj;Jtg; gjpTfspd; gpujp xd;W

Ntz;LnkdTk; ePq;fs; Nfl;fyhk;.

kUj;Jtg; gjpNtl;Lg; gpujp xd;iwg; ghHg;gjw;F my;yJ mijg;

ngWtjw;fhd Ntz;LNfhs; ePq;fs; rpfpr;ir ngw;w cly;ey

Nritapd; NkyhsUf;F nra;ag;glNtz;Lk;.

mjpfhuk; toq;fg;gl;bUe;jhy;> FLk;g cWg;gpdH my;yJ

rl;lg;gbahd ghJfhtyH xUtH Nghd;w ,ju egHfshy;

cq;fsJ kUj;Jtg; gjptpidg; ghHf;f ,aYk;. Nkyjpfj;

jftYf;F ePq;fs; ghHf;f Ntz;ba tiyj;js tptuk;:

www.health.nsw.gov.au/policies/pd/2005/PD2005_593.html

jfty ; ghJfhg ;g pid k Pwy ; ;

rpy Ntisfspy; cq;fSila kUj;Jtg; gjptpypUf;Fk; jfty;fs;

cq;fsJ cly; my;yJ kd eyidj; jPtpukha;g; ghjpf;ff;$Lk;

vd;W cq;fsJ kUj;JtH jPu;khdpf;fyhk;;. kw;w Ntisfspy;

kUj;Jtg; gjpNtl;bd; cs;slf;fq;fs; ,d;ndhU egUila

me;juq;fj; jd;ikiag; ghjpf;fyhk;. ,g;gbg;gl;l Ntisfspy;

cq;fsJ kUj;Jtg; gjpTfisg; ghHg;gjw;fhd mDkjp cq;fSf;F

kWf;fg;glyhk;.

Page 21: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

NSW HealtH Your Healthcare Rights and Responsibilities PaGe 17

,e;j tplaj;ijg; gw;wp NkYk; eltbf;if vLg;gjw;fhd mjpfhuk;

cq;fSf;Fk;> mjpfhuk; toq;fg;gl;Ls;s kw;wtHfSf;Fk; cs;sJ.

Health Privacy Legislation (section 12.3) (Rfhjhu jfty; ghJfhg;G rl;lk; (gpupT 12.3)) vd;w rl;lj;jpd; fPo;> kUj;Jtg; gjpNtl;by; mlq;fpAs;s

tplaq;fis kPs; guprPyid nra;J gupe;Jiu toq;FkhW ahiuAk;

rhuhj> Rje;jpu kUj;JtH xUtH Ntz;Lnkd ePq;fs; Nfl;fyhk;.

mDkjp ,g;NghJk; kWf;fg;gl;lhy;> ‘cs;Jiw kWguprPyid’ (internal review) xd;iw elj;JkhW Rfhjhu NritapYs;s %j;j

NkyhsHfis ePq;fs; Ntz;lyhk;.

Nkyjpfj; jfty;fSf;F cq;fsJ cly;ey NritapYs;s

‘jfty; ghJfhg;G njhlHG mjpfhup’ (Privacy Contact Officer) Ald; njhlHG nfhs;Sq;fs;> my;yJ

www.health.nsw.gov.au/policies/gl/2006/GL2006_007.html vDk; ,izajsg; gf;fj;jpw;Fr; nry;Yq;fs;

‘ep.r.Nt khepy jfty; ghJfhg;G Miza’ (NSW Privacy Commissioner) Uk; jfty; ghJfhg;G Fwpj;j GfhHfis

tprhupf;fyhk;. Nkyjpf tptuq;fSf;F ePq;fs; nry;y Ntz;ba

tiyg; gf;fk;: www.lawlink.nsw.gov.au/privacynsw

cs;Jiw kWguprPyidapd; jPu;khdj;jpy;; cq;fSf;F jpUg;jpapy;iy

vd;why;> ‘epHthf jPHg;Gfs; Kiwkd;w’ (Administrative Decisions Tribunal) j;jpw;F tpz;zg;gpf;Fk; cupik cq;fSf;F ,Uf;fpwJ.

Nkyjpf jfty;fSf;F ePq;fs; ghHf;f Ntz;ba tiyj;jsg; gf;fk;:

www.lawlink.nsw.gov.au/adt .

Page 22: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

PaGe 18 NSW HealtH Your Healthcare Rights and Responsibilities

kUj ;Jtj ; jfty ;fs ; nts pg ;gLj ;jg ;gLk ;

t pNrl #o ;e piyfs ;

kUj;Jtj; jfty;fspd; mk;rq;fs; tpNrl #o;epiyfspy;

ntspg;gLj;jg;glyhk;. ,tw;wpy; mlq;Ftd:

n njhw;WNeha;fs; Fwpj;J njuptpj;jy;n re;Njfpf;fg;gLk; Foe;ij J\;gpuNahfk; Fwpj;J

njupag;gLj;Jjy;n xUtuJ cly;eyk; my;yJ nghJeyj;jpw;F fLikahd

Mgj;J ,Uf;Fk; #o;epiyapy;n fhzhkw; Nghd xUtiuj; NjLk;NghJn ePjpkd;w cj;juT xd;W Vw;gLj;jg;gl;Ls;s NghJ my;yJ

Fw;wq;fs; Gupag;gl;L rl;lk; mKy;gLj;jg;gLtjw;fhf jfty;

Njitg;gLk;NghJ

Muha;r;rpj; jpl;lq;fSf;fhfTk; xUtuJ cly;eyk; gw;wpa nrhe;jj;

jfty;fspd; mk;rq;fs; njupag;gLj;jg;glyhk;. ,j; jUzj;jpy;>

Nehahspiag; gw;wpa jfty;fs; fwhuhd rk;gpujha tpjpfSf;Ff;

fl;Lg;gl;bUf;f Ntz;Lk;> kw;Wk; ‘khdpl Muha;r;rp kw;Wk;

ed;ndwpfs; Miza’ (Human Research and Ethics Committee)j;jpduhy; mq;fPfupf;fg;gl Ntz;Lk;.

www.health.nsw.gov.au/policies/pd/2005/PD2005_593.html vDk;

,izajsj;jpy; jfty; ghJfhg;G Fwpj;j Nkyjpf tpguq;fisf;

nfhz;l Mq;fpyk; kw;Wk; ,ju nkhopfspYs;s rpw;NwL cs;sJ.

Page 23: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

NSW HealtH Your Healthcare Rights and Responsibilities PaGe 19

fUj;Jf;fs;> ghuhl;Lfs;

kw;Wk; GfhHfs;

ePq;fs; ngWk; ftdpg;G Fwpj;j fUj;Jf;fis ntspg;gLj;jTk;> cq;fsJ fuprdq;fSf;F tpil fhzTk; cq;fSf;F cupikAs;sJ

Rfhjhuf; ftdpg;G Fwpj;j cq;fsJ fUj;Jiug;Gf;fSf;F nrtp

kLf;f ep.r.Nt Rfhjhuj;Jiw tpiofpwJ. fhupaq;fspy; vg;NghJ

Kd;Ndw;wk; Njit vd;gijAk;> vg;NghJ Nritfs; rupahf

toq;fg;gLfpd;wd vd;gijAk; njupe;Jnfhs;tJ Kf;fpakhdjhFk;.

ghuhl;Lfs ;

caHju ftdpg;G trjpapy; ePq;fs; vij ehLfpwPHfs; vd;gij

ghuhl;Lfs; njsptha;r; Rl;bf; fhl;Lfpd;wd. Rfhjhu CopaHfsJ

kdkfpo;it caHj;jp mtHfSf;F ,it Cf;fkspf;fpd;wd.

ghuhl;Lfs; cupatHfisr; nrd;wiltij cly;ey Nritfs;

cWjpg;gLj;Jfpd;wd.

GfhHfs ;

Kjy; jUzj;jpNyNa> cq;fsJ cly;ey Nrit toq;FeUld;

GfhHfSf;Fj; jPHT fhz;gJ kpfTk; ey;yJ. vd;d ele;jJ

vd;gij mikjpahd Kiwapy;> Kbe;j msT njspthfr; nrhy;yp

vt;thW gpur;rpidf;Fj; jPHT fhz tpUk;GfpwPHfs; vd;gijj;

njuptpAq;fs;.

ciuahly; ele;j jpfjp> Neuk;> Ngrg;gl;l tplak;> kw;Wk;

Vw;gLj;jg;gl;bUf;ff; $ba xg;ge;jq;fs; Mfpatw;iwf;

Fwpj;Jitj;Jf; nfhs;tJ ey;y NahridahFk;.

khwhf> mYtyf Neuq;fspy; ‘Rfhjhu NkyhsH’ (health manager) my;yJ ‘Nehahsp cjtp mjpfhup’ (patient support officer) MfpNahUld; ePq;fs; njhlHG nfhs;syhk;. ,e;j Neuq;fSf;F

mg;ghw;gl;l Ntisfspy; gzpapypUf;Fk; %j;j jhjpAld; ePq;fs;

njhlHG nfhs;syhk;. cq;fsJ GfhH ,ufrpakhff;

ifahsg;gLfpwJ vd;gijAk;> fPo;tUk; tplaq;fisAk; ,tHfs;

cWjp nra;tH:

n Nritfs;> nfhs;ifj;jpl;lq;fs; kw;Wk; nray;Kiwfs; Fwpj;j

Nfs;tpfSf;F gjpyspj;jy;

n cq;fsJ mf;fiwfs;; vd;d vd;W milahsk; fhz;gjpy;

cjTjy;

n kUj;Jtkidapy; cq;fSf;F mtrpag;gLk; Fwpg;gpl;l

Njitfspy; cjTjy;

Page 24: cq;fSf;Fs;s cupikfSk; nghWg;GfSk; · Tel. (02) 9391 9000 Fax. (02) 9391 9101 This work is copyright. It may be reproduced in whole or part for study or training purposes subject to

PaGe 20 NSW HealtH Your Healthcare Rights and Responsibilities

n GfhH ifahsg;gLk; Kiw kw;Wk; ,jd; KbT Fwpj;J

cq;fSf;Fj; njupag;gLj;Jjy;

Kbtpy; cq;fSf;Fj; jpUg;jp ,y;iynadpy;> cq;fsJ Rfhjhu

NritAld; ePq;fs; njhlHG nfhs;syhk;.

‘Rfhjhu ftd pg ;G GfhH Mizak ;’ (Health Care Complaints Commission)

HCCC vd;gJ nghJ Rfhjhu Kiwikf;F mg;ghw;gl;L

jdpj;jpaq;Fk; xU mikg;ghFk;. HCCC-apy;; vtUk;; GfhH

xd;iw rkHg;gpf;fyhk;. GfhHfs; vOj;J tbtpy; ,Uf;fNtz;Lk;>

NkYk; cq;fSf;F cjtf;$ba mYtyHfs; cs;sdH. ghHf;f:

www.hccc.nsw.gov.au. 131 450 vDk; ,yf;fj;jpy; HCCC

mikg;gpw;F njhiyNgrp ciungaHg;ghsH Nrit trjp cs;sJ.

‘Your Health Care Concerns’ vd;w tiyj;jsj;jpy; Nkyjpfj; jfty;fs;

fhzg;gLk;. nry;f: www.health.nsw.gov.au/hospitals/healthcare