cr elc108370 corrigendum 3 e-district
DESCRIPTION
tender learningTRANSCRIPT
Page 1 of 96
Electronics Corporation of Tamil Nadu (ELCOT), Chennai-35
Selection of SI for State-Wide Roll-Out of e-District MMP
Ref No: ELCOT/EG/472/SI-for-e-District /14-15
Corrigendum-3 dated 11th November 2014
Please note that the Corrigendum document is part of the Tender document. The Bidders are requested to
sign and stamp the copy of the Corrigendum and enclose with Technical Bid without fail.
Due for Bid Submission: 20th November 2014 @03:00 PM
Technical Bid Opening: 20th November 2014 @03:30 PM
Venue: ELCOT, Nandanam, Chennai -35
Page 2 of 96
1 Clarifications to Pre-bid queries
1.1 Volume-I
# Section Clause Page Actual Clause in RFP Clarification Sought Response
1. Introduc
tion 1 6
Under the e-District MMP
Roll-out, System Integrator
will be responsible for
providing a comprehensive
solution towards Supply,
Installation, Development,
Integration, Commissioning,
Management & Maintenance
of Application and Computing
Infrastructure along with
training pertaining to e-
District in various States
Would a detailed functional
requirements be shared by ELCOT
with the SI's for building the
eDistrict Application or would that
be completely be dependent on the
requirement study & analysis phase.
The SI shall carry-out detailed
systems study and prepare the
required documents
2. 1 II 6
Electronics Corporation of
Tamil Nadu (ELCOT) invites
the eligible parties (hereafter
referred as “Bidder”)……….
Consortium of maximum two
companies may be allowed The clause remains intact
3. 2 4 7
An EMD amount of INR
20,00,000 (Rupees Twenty
lakhs only) may be paid by
way of DD drawn in favour of
“ELCOT, Chennai – 35”,
payable at Chennai, and the
Kindly consider option of Bank
Guarantee (BG) from any
Nationalised/ Commercial/
Scheduled Bank for EMD of Rs.20
Lakhs.
The clause remains intact
Page 3 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
instrument should be
submitted in the pre-
qualification proposal.
4. 5.6.3
17
Existing Implementing
Agencies which do not get
their e-District Application
Software for their respective
Pilot States/UTs certified by
STQC will NOT be eligible to
participate in the bidding
process for that State / UT
under the National Rollout of
the Scheme.
Do share more details on this clause.
If bidder proposes to replicate
a similar eDistrict application
done at any other state and if
such application is still NOT
certified by STQC then the
same may not be used for this
project
5. 6.1 3 20
Document: Certificate from
Statutory Auditor ascertaining
Turnover from IT System
Integration (SI) services for
the last 3 years for the Bidder
Kindly modify the requirement to:
Certificate from Statutory Auditor or
Chartered Accountant ascertaining
Turnover from IT System
Integration (SI) services for the last
3 years for the Bidder
The clause remains intact
6.
6
Criteria
for
Evaluati
on
6.1 Pre-
Qualifica
tion
Criteria
20
2. e-District Application
Development a. Requirement
Study & analysis b. SRS
Preparation & sign-off c.
Design & Development d.
Internal Testing e. User
Acceptance Testing f. Pilot
Would a detailed functional
requirements be shared by ELCOT
with the SI's for building the
eDistrict Application or would that
be completely be dependent on the
requirement study & analysis phase.
Basic FRS has been given in
Volume II of the RFP &
detailed requirement study for
application-service specific
requirements is part of the
scope of the SI
Page 4 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
Implementation & sign-off g.
Security & Performance Audit
h. Roll-out & sign-off
7. 6.1 2 20
SI Services should include
“Application Development”
along with any 3 of the
following services through a
single project with the same
client:
Since Ricoh IT services are fast
emerging Business Unit under
RICOH umbrella, and have executed
quality projects in the resent past for
IT Infrastructure including
application development and
maintained with the Quality and
Process drawn under CMMi3 Level
and ISO 27001 benchmark. In this
regards we would request the
Department to consider our recent
projects.
The clause remains intact
8. 6.1 2 20
One project with IT SI
experience with work order
dated before 31st March 2009
corresponding work orders
confirming year and Area of
activity.
We would request the Department
to amend to = One project with IT SI
Turnkey project with Work order in
the Last 3 years
The clause remains intact
9. 6.1 6 21
Bidder should have a
minimum number of 300 IT
technically qualified
professional Staff as on 31st
March, 2014 on its rolls in
Kindly modify the requirement to:
Document: A self-certified letter
signed by the company
secretary/statutory auditor/
authorised signatory for number of
The clause remains intact
Page 5 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
India.
Document: A self-certified
letter signed by the company
secretary/statutory auditor for
number of technically
qualified professionals in the
rolls of the bidder’s
organization in India as on
31st march 2014
technically qualified professionals in
the rolls of the bidder’s organization
in India as on 31st march 2014
10. 6.1 4 20, 21
Document: Certificate from
the Statutory Auditor
ascertaining Net worth for the
last audited Financial Year
Kindly modify the requirement to:
Certificate from the Statutory
Auditor or Chartered Accountant
ascertaining Net worth for the last
audited Financial Year
The clause remains intact
11.
6.1 Pre-
Qualific
ation
Criteria
9. Bidder
should
be
minimu
m CMMi
Level V
22 Bidder should be minimum
CMMi Level 5 Request change to CMMi Level 3 The clause remains intact
12. 6.2 1A 24
System Integration projects:
The bidder should submit
THREE projects and provide
client references for successful
completion/ongoing of an
integrated turnkey project for
Kindly modify the requirement to:
The bidder should submit THREE
projects and provide client
references for successful
completion/ongoing of an integrated
turnkey project for any Government
The clause remains intact
Page 6 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
any Government
Department/PSUs/
Boards/Local Bodies/
Undertakings in India
comprising of
- Application software
development
- Supply & Commissioning of
IT Compute Infrastructure
(Data Centre Infrastructure)
- Hardware supply &
commissioning
- O&M phase for maintaining
all of the above.
Department/PSUs/ Boards/Local
Bodies/ Undertakings in India or
International comprising of
- Application software development
- Supply & Commissioning of IT
Compute Infrastructure (Data
Centre Infrastructure)
- Hardware supply & commissioning
- O&M phase for maintaining all of
the above.
13. 6.2 1B 24
IT Compute Infrastructure
management: The Bidder
should submit THREE
projects and provide client
references for successful
completion/ongoing that
clearly mentions the scope of
IT compute Infrastructure
supply & commissioning for
any Government
Department/PSUs/Boards/Lo
cal Bodies/ Undertakings in
Kindly modify the requirement to:
IT Compute Infrastructure
management: The Bidder should
submit THREE projects and provide
client references for successful
completion/ongoing that clearly
mentions the scope of IT compute
Infrastructure supply &
commissioning for any Government
Department/PSUs/Boards/Local
Bodies/ Undertakings in India or
International
The clause remains intact
Page 7 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
India
14.
6.2
Technic
al
Qualific
ation
Criteria
Past
Experien
ce of the
respondi
ng firm
24 A. System Integration projects
Some of the Govt projects under
PPP are on BOOT Model, and will
not have project value, so request to
consider the transaction based
Billing value (till date) as project
value.
Please refer to the note in page
26 of Volume I clause 6.2
15.
6.2
Technic
al
Qualific
ation
Criteria
Past
Experien
ce of the
respondi
ng firm
24 B. IT Compute Infrastructure
management
Some of the Govt projects under
PPP are on BOOT Model, and will
not have project value, so request to
consider the transaction based
Billing value (till date) as project
value.
Please refer to the note in page
26 of Volume I clause 6.2
16. 6.2 1A 24
The bidder should submit
THREE projects and provide
client references for successful
completion/ongoing of an
integrated turnkey project for
any Government,
department/PSUs/
Boards/Local Bodies/
Undertakings in India
comprising of
1. Application software
development
2.Supply & Commissioning of
Request the Department to amend
the clause to The bidder should
submit THREE projects and provide
client references for successful
completion/ongoing of an IT
Infrastructure turnkey project for
any Government,
department/PSUs/ Boards/Local
Bodies/ Undertakings in India
The clause remains intact
Page 8 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
IT Compute Infrastructure
(Data Centre Infrastructure)
3.Hardware supply &
commissioning
4.O&M phase for maintaining
all of the above.
17. 6.2 1C 25
Software Solutions: The
Bidder should submit projects
and provide client references
for successful
completion/ongoing that
clearly mentions the scope of
Software Development with
value more than INR 1.50
Crore – for software
development and
management component only
for any Government
Department/
PSUs/Boards/Local Bodies/
Undertakings in India Such
projects should have at least
TWO of the following
components :
– Portal
– Web based Application
Kindly modify the requirement to:
The Bidder should submit projects
and provide client references for
successful completion/ongoing that
clearly mentions the scope of
Software Development with value
more than INR 1.50 Crore – for
software development and
management component only for
any Government Department/
PSUs/Boards/Local Bodies/
Undertakings in India or
International Such projects should
have at least TWO of the following
components :
– Portal
– Web based Application Services
– Electronic Forms
The clause remains intact
Page 9 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
Services
– Electronic Forms
18.
6.2
Technic
al
Qualific
ation
Criteria
Past
Experien
ce of the
respondi
ng firm
25 C. Software Solutions
Some of the Got projects under PPP
are on BOOT Model, and will not
have project value, so request to
consider the transaction based
Billing value (till date) as project
value.
Please refer to the note in page
26 of Volume I clause 6.2
19. 6.2 1C 25
The Bidder should submit
projects and provide client
references for successful
completion/ongoing that
clearly mentions the scope of
Software Development with
value more than INR 1.50
Crore – for software
development and
management component only
for any Government
Department/
PSUs/Boards/Local Bodies/
Undertakings in India Such
projects should have at least
TWO of the following
components :
– Portal
Request the Department to amend
the clause to IT infrastructure
Solutions including Software
Development
The clause remains intact
Page 10 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
– Web based Application
Services
– Electronic Forms
20. 6.2 1C 25
Software Solutions
(value pertaining to software
development and
management component
would be considered for
evaluation; in case the break-
up value is not explicitly
mentioned, 10% of the project
value would be considered for
evaluation)
Request the Department to amend
the clause to IT infrastructure
Solutions including Software
Development
The clause remains intact
21. 6.2 1D 26
Operations & Maintenance
Services: The bidder should
have experience in providing
Operations & Maintenance
Services for application/ IT
Compute Infrastructure
services (Data Centre
Infrastructure services) of
value more than INR 2 Crores
in India.
Kindly modify the requirement to:
The bidder should have experience
in providing Operations &
Maintenance Services for
application/ IT Compute
Infrastructure services (Data Centre
Infrastructure services) of value
more than INR 2 Crores in India or
International.
The clause remains intact
22.
6.2
Technic
al
Past
Experien
ce of the
26 D. Operations & Maintenance
Services
Consider and change project value
as min 50 Lakhs and remove the
"(Data Centre Infrastructure
The clause remains intact
Page 11 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
Qualific
ation
Criteria
respondi
ng firm
services" from Description as it is O
& M experience and same has been
evaluated earlier in pre-qualification
criteria
23.
6.2
Technic
al
Qualific
ation
Criteria
Past
Experien
ce of the
respondi
ng firm
26 D. Operations & Maintenance
Services
Some of the Govt projects under
PPP are on BOOT Model, and will
not have project value, so request to
consider the transaction based
Billing value (till date) as project
value.
Please refer to the note in page
26 of Volume I clause 6.2
24.
6.2
Technic
al
Qualific
ation
Criteria
Past
Experien
ce of the
respondi
ng firm
26 D. Operations & Maintenance
Services
Consider and change project value
as min 1 Crores and remove the
"(Data Centre Infrastructure
services" from Description as it is O
& M experience and same has been
evaluated earlier in pre-qualification
criteria. Also if a bidder has
experience in managing the servers
that also can be considered as the
servers will be placed in the SDC
and it is already being managed by
the SDC partner. Since the bidder is
not required to manage the data
center please consider relaxing this
clause.
Any project which has supply
& commissioning of IT
compute Infrastructure
(Servers/Storages/Data
Centre infra, etc) either
exclusively or part of the
turnkey service offering would
be considered for this
criterion.
Page 12 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
25.
6.2
Technic
al
Qualific
ation
Criteria
Past
Experien
ce of the
respondi
ng firm
26 E. e-District Project
Experience
Please consider the bidders who
have expertise In integrating the
services as the scope of the e-district
is primarily to integrate the services.
The clause remains intact
26. 6.2
28
C. Training
Proposed Training and
Change Management plan
description to be looked into
The Evaluation will be based
on:
a. Proposed Training Schedule
= 2 marks
b. Agree to train more than
5% of the requirement = 3
marks
For Point B of the clause, kindly be
specific on the "more than 5% of the
requirements"?
It means the bidder agrees to
provide training to the users –
5% over and above of the
requirement without any
additional cost and without
any compromise in quality
27. 6.2
29
Proposed Approach and
Methodology
Agree to achieve the
implementation in less 75% of
the implementation time-
frame as per the specified
timelines = 5 marks
Given that there is dependency on
the existing services for roll-out and
completion within the
implementation timeframe, please
confirm when the source
code/documentation and relevant
artefacts will be provided to the SI.
Ideally the existing services (37)
should be provided during the 2nd
The clause remains intact
Page 13 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
week which is when the solution
design phase/BPR, Gap-analysis
phase starts. Given that we have
short implementation timeframe,
can this clause be relaxed and 10
marks awarded for provided for the
Detailed Week-wise Work Plan
alone?
28. 8 6 37
Bidder should have IT System
Integrator turnkey project
experience in India with a
minimum project value of
INR 10 Crores and the scope
including at least any 4 of the
following:
1. Application Development
2. Application Support and
Maintenance
3. Installation and
Commissioning of IT
Compute Infrastructure
(DataCentre Infrastructure)
4. Maintenance of IT Compute
Infrastructure (Data Centre
Infrastructure)
5. Help Desk Services
Request the department to amend to
" Bidder should have IT System
Integrator turnkey project
experience in India with a minimum
project value of INR 10 Crores") in
last 5 years as on 31st March 2014
Please refer corrigendum
Page 14 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
6. Training & Capacity
Building
All the projects should have
been successfully
implemented(the solution
implemented should be
operational) in last 5 years as
on 31st March 2014
29. Tech
Form 21 4 73
Tech Form 21: Undertaking
on Deliverables
4. We also understand that
the acceptance, approval and
sign-off of the deliverables by
ELCOT will be done on the
advice of respective District
officials and any other agency
appointed by the ELCOT for
the same. We understand that
while all efforts shall be made
to accept and convey the
acceptance of each deliverable
in accordance with the Project
schedule, no deliverable will
be considered accepted until a
specific written
communication to that effect
Request that the clause be modified
such that "if the acceptance of
deliverable is not given in
accordance with the project
schedule, the same is deemed to
have been accepted by the purchaser
for all purposes."
The clause remains intact
Page 15 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
is made by ELCOT.
30. Form 2A 3.2, 3.3 83 Price discovery
Please provide the volume details for
project planning and time lines. Also
please provide the number of
locations.
Revised Financial Bid
Template has been provided in
the annexure
Page 16 of 96
1.2 Volume – II
# Section Clause Page Actual Clause in RFP Clarification Sought Response
1. 2 6 Services are classified into 3
basic categories:
Kindly provide more information on
type1, type2 and type3 services. Please refer to clause 2 Vol-II
2. 3.3 3.3.1 8 Overview of the existing e-
District Application
Kindly confirm if the support licenses
that NIC may have procured for Open
Source Stack for e-District application
are valid for all the 32 districts.
It is NOT under the bidder
scope
3. 3.2 9 Existing services
RFP states that 19 services are
currently developed by Department.
For these 19 services, do list in detail
the activities that is pending and needs
to be completed by the SI.
Please refer to the services
matrix in the annexure
4. 3.2 9
The 8 services pertaining to
(Scholarship & educational
assistance delivered by BC,
MBC welfare Department &
Adi Dravidar welfare
Department) have been
implemented throughout the
State. The services of Revenue
& Social welfare have been
implemented in the Districts
mentioned above. Additional
services of various
Departments are being
Do confirm the list of activities
pending for these 8 services that need
to be completed by the Selected SI
Please refer to the services
matrix in the annexure
Page 17 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
identified and approved by
State Apex Committee for
addition to the e-District
programme
5. 3.2 9 Existing services
In case of any bugs, during integration
of newly developed e-District
application will this be rectified by the
developer(NIC/Thirdparty) of the
service.
In case of integrating the
newly developed application
by the SI which are to be
integrated with NIC / Third
party applications, any bugs
in their respective
applications will be the
responsibility of the
respective application
development agency
6. 3.2 9 Existing services
In case bugs are identified during the
O&M phases for the existing services,
kindly confirm if these would be
rectified by the developer
(NIC/Thirdparty) of the service.
It is the responsibility of the
respective application
development agency unless
otherwise stated specifically
in the scope document
7. 3.2 9 Existing services
Do confirm if the existing services
(19+18) meet the SLAs and timelines
required by Department, Government
of India, DeITY. Will the selected SI be
allowed to baseline the existing
services for performance issues, SLAs,
etc., before taking these into O&M
SLA for the services
developed and portion which
is integrated by SI shall be
part of the bidder scope.
Kindly refer to services matrix
for further details
Page 18 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
support.
8. 4 4.3 10
SI shall be responsible for
Application development of
PDS related services & the
roll-out shall happen both at
Pilot & non-pilot Districts
1) Does this mean only PDS services
will get implement in 6 pilot districts?
2) What is timeline to implement rest
of other new services (excluding PDS
services) in 6 pilot districts?
All new web-based
application services developed
by SI shall be implemented
throughout all districts in the
State (Pilot / Rollout). Please
refer to corrigendum for
further details on scope of
work at pilot districts
9. 3.3.1 11
NeGP’s core infrastructure
components – TNSWAN,
SDC, CSC, and SSDG / State
portal and it has been
developed by NIC, Tamil
Nadu.
Kindly elaborate for functions of
infrastructure components –
TNSWAN, SDC, CSC, and SSDG /
State portal
Information on core
infrastructure components
are available in the public
domain. The same may be
obtained from the websites of
DeitY (http://deity.gov.in/),
ELCOT (http://elcot.in/) and
TNeGA
(http://www.tnega.in/)
10. 3.3 3.3.1 11
e-District Application portal is
a single window access to e-
District services implemented
as part of pilot e-District
program.
Does this mean SI will provide single
window in pilot phase through which
already implemented services and
newly developed services will get
executed and post implementation of
single window portal, the old portal
will get decommissioned?
Yes
Page 19 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
11.
3.3
Solution
&
Technol
ogy
Architec
ture
3.3.1
Overvie
w of
the
existing
e-
District
Applica
tion
11 Overview of the existing e-
District Application
Would an SI have to necessarily make
use of the existing Pilot applications or
can they rebuild these existing
application/ services as part of the new
deployment.
SI needs to make use of the
existing e-District services
however it is preferred, if the
envisaged solution is capable
to render at least all the
services under the 'mandatory
category' prescribed in the e-
District guidelines
12. 3.3 3.3.1 12
The IT infrastructures namely
SDC & TNSWAN (with 708
PoPs) are completely
operational.
Has Virtualization considered in the
existing setup. Please elaborate on
exiting architecture.
Bidder shall be responsible
for the design & supply of all
necessary hardware/software
for effective functioning of the
IT compute infrastructure
13. 3.4 19 Scope of Services
It will be very helpful, if department
can provide a matrix or table which list
the SI services to be delivered for the
existing services (19 pilot +18
NIC/thirdparty developed) for the
application, hardware, capacity,
training, O&M phases so that the scope
of work is clear.
Please refer to the services
matrix in the corrigendum
14. 3.4 19 SMS Gateway & Payment
Gateway
Please confirm do we need to provide
SMS gateway or is it present in existing
environment?
The existing SMS gateways
may be leveraged
Page 20 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
15. 3.5 20 Scope of Services – Project
Implementation Phase
Do confirm if the FRS or relevant
documentations of the Existing/Pilot
services are available in any
Governments websites. Are there are
any links to view the existing services?
Some of the FRS are available
for the Existing /Pilot services
and same may be provided to
the successful bidder
16. 3.5 20 Scope of Services – Project
Implementation Phase
Can we get the interface documents of
the existing modules?
The same would be shared to
the successful bidder
17. 3.5 20 Scope of Services – Project
Implementation Phase
What is the technologies of the existing
Legacy database(s)?
The same would be shared to
the successful bidder
18. 3.5 20 Scope of Services – Project
Implementation Phase
What is the size of the databases and
volume of data which is available? Are
the database schemas available along
with the complete data dictionary?
The same would be shared to
the successful bidder
19. 3.5 20
The SI shall roll-out the
existing e-District services
(Refer Annexure) in the entire
State. The indicative activities
involved in the Roll-out are
given below:
Do confirm when all of the existing
services (19 pilot + 18 third-party
developed) will be delivered to the SI,
so that SI can plan roll-outs. If there
are delays in sharing the existing
services on time this will have cost and
schedule implications which needs to
be borne by the department.
SI shall appropriately plan &
have adequate provisions for
such project activities
20. 3.5 20
Identification of pilot Taluks
for e-District roll-out after
consultation with the District
administration
Do confirm the number of taluks that
need to be covered as part of pilot,
statewide rollout.
The same would be shared to
the successful bidder
Page 21 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
21. 3.5 20
The SI shall facilitate the
respective departments in
sharing the data template /
structures in which the
historic manual data needs to
be digitised, so that there are
no challenges during
migration.
What is the level of digitization
Required. What is the Volume of data
to be scanned. What is the volume of
data(no of records and size) to be data
entered. At how many locations, we
have to do the digitization activity.
The role of SI is to facilitate
the Data Digitization process
undertaken by the respective
department
22. 3.5 20
Identification of pilot Taluks
for e-District roll-out after
consultation with the District
administration
Kindly list the activities to be
completed at the Taluk level.
Required information has
already been provided. Kindly
go through the RFP
documents carefully
23. 3 3.5 20
The legacy databases shall be
migrated to the envisaged
end-to-end e-District
Application.
Kindly share the volume of data to be
migrated to the e-District application.
The same would be shared to
the successful bidder
24. 3.5.2.3 24
Project Documentation
"..The SI is required to update
the FRS / SRS as and when
any enhancements /
modifications are made to the
e-District Application till the
duration of the Contract."
Do confirm that any increase in cost
due to enhancements / modifications
made to the e-District Application, the
same shall be paid by ELCOT and
cannot be provided as a fixed quote as
part of this bid
Any additional enhancements
/ modifications after the sign-
off shall be considered under
Change Request
25. 3.5.2.4 17 27
The Application should have a
web interface and should
publish online transaction
What is e-Taal Tool? Please specify the
technology platform?
What are the service information to be
e-Taal is process of
registration of service-wise
transactions by Government
Page 22 of 96
# Section Clause Page Actual Clause in RFP Clarification Sought Response
volume data for each service
for each District & CSC. This
web interface should be
integrated with e-Taal tool of
NIC for generating MIS on
transaction volumes of the
existing e-District services.
integrated with e-Taal tool?
26. 3.5.2.4 20 28
The application should be
integrated with the mailing
solution of the GoTN
What is the existing e-mail solution of
the GoTN?
Govt. of Tamil Nadu already
has a separate email solution
which is developed and
maintained by the NIC
27. 3.5.2.4 29, 30
The details for integration
with other initiatives are given
below.
Kindly elaborate more for integration
with existing application, payment
gateway, e-authentication etc. Are
API's or integration services to be
provided by contact agency or SI?
1. Required details sufficiently
provided in this section
2. It may be by both
depending on the context and
environment
28. 3.5.2.4 30
Integration with any other
new initiatives by the GoTN
and / GoI should also be
factored in the bid.
Do clarify if the efforts/cost for
integrating with the new initiatives by
GoTN and /GOI, which will be outside
of the 30 new services requested by
Authority will be considered as
enhancements and executed as change
control process. All such additional
efforts will be paid by ELCOT as
appropriate to the selected SI.
Any additional enhancements
/ modifications after the sign-
off shall be considered under
Change Request
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29. 3.5.2.4 31
In the future, if needed, the
State may add additional
services and/or revamp
existing services for which the
SI should develop the
application. The price
discovery for the same is
included in the Financial
Proposal.
Hope the efforts/cost, timelines for
such additional services will be
considered as enhancements and
executed through change control
process. All such additional efforts will
be by ELCOT as appropriate to the
selected SI. Please confirm.
Yes
30. 3.5.2.12 3.5.2.12 40
Security design should
provide for a well-designed
identity management system,
Is complete identity management
solution expected which consists of
User Identity Reconciliation,
Provisioning, Workflow etc? Kindly
confirm.
Yes
31. 3.5.2.12 3.5.2.12 40
The security services used to
protect the solution shall
include: Identification,
Authentication, Access
Control, Administration,
Audit and support for
industry specific standard
protocols.
For designing Access Management
Solution, please provide total Number
of Estimated Users which will be
enrolling this application, Estimated
Active Users and Estimated
Concurrent users.
Identity management solution
here refers to the total
internal project stakeholders
(line department
representatives, District
collectors, State level officers,
TNeGA, NIC., etc)
32. 3.5.2.20 8 44 Enterprise-wide Antivirus
solution
How many Desktops/Laptops are
present? How many additional licenses
needs to be procured for this solution
by SI?
The section deals with
standards for compliance
from "IT Security" and not
just Antivirus. Therefore
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question of number of
licenses for antiviruses
doesn't arise.
33. 3.5.3 3.5.3 47
The IT Infrastructure
proposed should be
purchased within last 2
months from the date of
deployment and documentary
proof for warranty and proof
of purchase should be
produced at the time of
deployment of infrastructure
Does this mean that the hardware
should be procured before 2 months of
go -live .Please clarify ?
SI shall plan their deployment
to meet the project
requirements mentioned in
the RFP
34. 3.5.3 3.5.3 47
The SI will ensure that the
reports for monitoring of
SLAs such as system uptime,
performance, etc. are
generated automatically from
the system and the applicable
penalties are calculated as
indicated in the RFP
This functionality depends on the
existing EMS modules. Please provide
the details of the same.
EMS - CA is being used SDC
35. 3.5.4 3.5.4.1 48
SI shall include the learning
from pilot project and update
the necessary changes in the
training.
Can we have the learnings from pilot
project?
The learnings from the pilot
project may be shared with
the successful bidder
36. 3.5.4 3.5.4.3 49 NIC shall give necessary
training on the existing e-
Who will provide training material for
the existing e-District portal based
It is the responsibility of the
SI. Basic input shall be
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# Section Clause Page Actual Clause in RFP Clarification Sought Response
District portal based services
to the System Integrator. The
SI shall in turn provide the
same along with the other
trainings to the intended
stakeholders. For other live
applications which are to be
integrated to the e-District
application suite the
respective line department /
their representatives shall
provide the necessary training
to the System Integrator’s
trainers. The SI shall in turn
provide the same along with
the other trainings to the
intended stakeholders.
services and other live applications
which are to be integrated to the e-
District application suite? If it is
responsibility of SI (System Integrator)
then who will provide content for the
same?
provided by the NIC / Third
Party Developers / concerned
Department. The SI shall be
responsible for those services
offered for e-District project
37. 3.5.4 3.5.4.4 50 Class room training & Self
learning
To determine the no. of pages for
course material handouts and
length/duration of E-learning for user
application training, we need following
information:
o How many modules?
o How many process for each module
o How many screens in each process
o How many fields in each screen
SI shall design the training
module and the same shall be
approved by ELCOT/TNeGA
for necessary implementation
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o Are simulations required?
o If yes, will it be just 'Demo or Show
me' or is the customer expecting 'Try
me or Click and Learn'
38. 3.5.4 50
The SI would be required to
prepare a detailed training
plan covering at least the
trainings to be conducted,
targeted audience, location,
dates for training, duration
and training content.
Kindly elaborate for target audience
and training material requirements.
Required information for
design of training by the SI
has been sufficiently provided
in this section
39. 3.5.4.4 50 Downloadable Computer
Based toolkits
Kindly elaborate more on
Downloadable Computer Based
toolkits.
Downloadable computer
based toolkits are toolkits
which can be downloaded on
to the PC and run offline.
They shall serve as interactive
self-learning tools
40. 3.5.4
3.5.4.6
& &
3.5.4.5
51
We understand from RFP that
total no. of personnel to be
trained is 10, 200 + 20% of
10,200 = 12,240 in Basic IT
(Basic IT Training), Change
(Change Management
Workshops) and User
Application (User Application
Training). There are details
On Vol- I, Form 2: Financial Proposal,
Form 2A: Details of Financial Bid, page
80, Capacity Building & Change
Management, line items which are
given are NOT in line with type of
training specified.
There are no Line items for these
training in the financial bid. Where do
we load these training cost? What are
Tender clause remains intact
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given only for Business
Processes/Application &
Specialized Technology
Training.
the different raining required to be
conducted? How many participants in
each type of training? Nos are not
mentioned for Train The Trainers
training also. We need breakup of no.
of personnel to be trained,
programme/training-wise, district-
wise/location-wise to enable us
prepare training plan and include cost
accordingly. Need clarity of no. of
personnel to be trained in different
training location-wise.
41. 3 3.5.4.11 53 Training Environment
This training environment will be
handed over to the respective
departments / authorities along with
all other assets at the end of Contract
Period
The training environment
refers to the backend
infrastructure used for
providing the training
42. 3.5.4.13 54 Manpower requirements
Request for relaxation in the
proficiency of Tamil for atleast the Key
team members like Project Manager,
District Leads, Capacity Building and
Training Lead.
The clause remains intact
43. 3.5.6 3.5.6 56 Setting of Help Desk Where would the helpdesk be setup?
The SI shall setup the
helpdesk at the prescribed
location by TNeGA and / or
ELCOT and ensure complete
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adherence to SLAs prescribed
44. 3.5.6 a 57 Departmental users and
external user
What is approx. volume of dept and
external users?
This varies for each service
offered under this project. For
design purposes, minimum
targeted transactions volumes
in Go-Live may be considered
with adequate buffer
45. 3.5.10 3.5.10 59
The Storage Replication
capability should be certified
for performing replication to
heterogeneous storage models
from different OEMs (HP,
IBM, EMC, SUN and Netapp)
What is the purpose of heterogeneous
Storage Replication? Not all industry
leading storage vendors support this.
Minimum has been provided,
bidder is free to provide better
solution
46. 3.5.10 3.5.10 59
The solution should support 3
way DR management solution
where the first replication
happen to the Staging Site
and then it should be
replicated to a DR Site
Where will be the Staging site/NDR
and how is the connectivity established
between DC,DR and this site.
The DR location shall be
finalized in future therefore
the solution should be
compatible for 3 Way DR
47. 3.5 3.5.10 59
The proposed solution should
facilitate frequent DR drills by
utilizing space-optimized
snapshots at DR without
pausing/suspending
replication and shutting down
the application at Primary
Does it means we need to have Active
DR with same capacity of production?
At present, the envisaged
solution shall be capable to
support "DR based
operations"
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# Section Clause Page Actual Clause in RFP Clarification Sought Response
site.
48. 3.5 3.5.10 59
The solution should support
remote replication to meet
different recovery point and
recovery time objective
(RPO/RTO) requirements.
Please share the RPO/RTO. The same would be shared to
the successful bidder
49. 3.7.1 3.7.1 63
Overall monitoring and
management of all IT and
Non-IT infrastructure
deployed by the SI for the
Project including Server
Infrastructure at SDC,
Departmental locations,
networking equipments &
connectivity, system software,
Application, database, and all
other services associated with
these facilities to ensure
service levels, performance.
Please elaborate with list of non-IT
infrastructure to be monitored?
Any Non-IT infrastructure
envisaged by the bidder
required that is to be provided
by SI under this project
50. 3.7.8 3.7.8 66
The SI shall provide support
in monitoring of SLAs
pertaining to the project
parameters
Please provide details related to project
parameters.
The same would be shared to
the successful bidder
51. 3.5.6 3.5.6 66 Setting of Help Desk
Do you have currently any ITIL based
Help desk system? Please elaborate
details.
Minimum information for
design of Helpdesk services
has been sufficiently provided
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# Section Clause Page Actual Clause in RFP Clarification Sought Response
in this section
52. 3.5.6 3.5.6 66 Setting of Help Desk
Do you have plan for implementing
complete ITIL based Help desk system
including Request, Call, Incident,
Problem management, Knowledge
management and Change
management?
Minimum information for
design of Helpdesk services
has been sufficiently provided
in this section
53. 3.5.6 3.5.6 66 Setting of Help Desk What are existing applications in use to
be integrated with this solution?
The entire set of e-District
solution (Pilot & roll out
services) shall be covered by
the help desk setup
54. 4 4.1 71
Additional licenses for Real-
Time & passive Backup
Management - for existing
backup server loaded with
EMC Networker back
Please confirm will the backup be disk
base or tape library and what will be
the yearly on data growth?
Backup shall be with existing
backup solution at SDC &
archival can be by using Tape
Library.
55. 4 4.1 71 Form A: Bill of Material
(Softwares)
Only additional licenses for HIPS,
Antivirus, backup, needs to be
procured and exiting environments
have all the solutions already in place.
Is our understanding correct or new
setups needs to be provided? Which
HIPS is present in the environment?
Yes
56. 7 7 83 Hardware Security Module
Kindly confirm if existing Hardware
Security Module (if any) can be used in
for proposed implementation.
Minimum has been provided,
bidder is free to provide better
solution
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57. 9 9 87
The solution should support
minimum 50,000 local users
configured on the appliance
itself
What is the maximum and minimum
external and internal users.
Minimum has been provided,
bidder is free to provide better
solution
58. 9 9 87
The solution should have
minimum 3000 concurrent
ssl vpn tunnel scalable to
5000 as needed with software
upgrade
Does this mean minimum and
maximum concurrent users would be
3000 and 5000 respectively?
Minimum has been provided,
bidder is free to provide better
solution
59. Form B
Bill of
Materia
ls
91
SAN Storage (2 TB) FC&
SATA
1 TB on FC 15k RPM, 450 GB
or higher; 1 TB on SATA, 7.5k
RPM, 1 TB or higher;
Compatible with EMC Clarion
CX4-480
Does this mean that we need the
augment the existing EMC Clarion
storage.
Yes
60. 9 91
48 port SAN Switch
compatible with the SDC
infrastructure (CISCO EMC
MDS 9134)
Do we require 48 port switch as DB
servers are connected to SAN?
As per TNSDC architecture
DB servers are to be
connected only through SAN
switch; bidder is free to
provide a better solution.
61. 4 4.1 91
Form B: Bill of Material
(Infrastructure at SDC) SAN
Storage
Kindly provide calculation details for
arriving space of 2 TB for SAN.
Minimum information for
design of SAN Storage
services has been sufficiently
provided in this section
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62. 4.1 7 91 Agents for EMS in line with
CA EMS installed in SDC
Kindly specify which CA EMS tools are
deployed at SDC? Does the SI need to
procure new EMS or utilize the
existing setup at SDC for monitoring
the performance & availability for the
proposed Infrastructure? Also what
kind of SLA reports are available from
existing CA EMS tools at SDC?
SI needs to supply additional
EMS licenses (inline with the
SDC infrastructure) and
customize the same to
generate MIS / SLA reports as
prescribed by ELCOT/TNeGA
63. 4.3 100
Functional Requirement
Specification for Workflow
Engine
Kindly provide steps for workflow
requirements.
Basic functionalities have
been provided in the RFP and
detailed FRS & SRS may be
drawn post the selection of
the successful bidder
64. 4.3 102
Mobile Application
Framework for e-District
Project:
11. The application should be
capable to work with MS SQL
server.
What is the dependency of the
proposed e-district mobile applications
on the new services to be developed by
SI, to be compatible with MS SQL
server? We understand that SI can
propose their own database for new
services.
Is the SI expected to to develop mobile
application for existing 37 (19 pilot+18
third-party/NIC) e-district services as
well? Does the existing e-district
services use MS SQL Server as the
Yes
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backend, so that when developing
mobile application for existing
services, it will depend on the MS SQL
Server database? please explain.
65. 4.3 103
21. b. viii.
Apart from these points, other
functionalities related to
citizen interface for service
delivery will be included in
the scope of the work.
What are the other functionalities
referred here. Should all the new e-
district services be covered under the
scope of mobile application
development?
1. Functionalities refers to
"Citizen-centric service
deliveries, G2C services.
2. Yes all the eDistrict services
shall be compatible on mobile
based services
66. 4.3 20 103 Development of Mobile
Application
What is the scope of mobile application
development for the existing services?
Is mobile application development part
of SI scope for existing services?
Yes
67. 4.4 4.4 105
Support for Authenticated
and encrypted LDAP
operations using SSL
encryption, Support for
Authenticated and encrypted
replication using SSL.
What is the existing Authentication
Method? Please elaborate.
The same would be shared to
the successful bidder
68. 4.4 106
RDBMS should have the
ability to support 64-bit
support for Windows, Linux
distributions, and UNIX
RDBMS should have the ability to
support 64-bit support for any one of
the following platform - Windows,
Linux distributions, and UNIX. Since
this is an open tender, the SI would
choose a particular platform and then
Minimum has been provided,
bidder is free to provide better
solution
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# Section Clause Page Actual Clause in RFP Clarification Sought Response
bid on that technology stack.
Implementing a database software
which supports multiple platforms will
not be a technically viable solution and
will also have a negative impact on the
security of the database platform and
performance since SI will not be in the
position to architect the envisaged
solution supporting multiple platforms
and adhering to the SLAs . Hence
request you to make this modification,
supporting any of the major platform.
69. 4.5 112
The solution should enable
components to run on all
major operating systems,
including Microsoft Windows,
IBM AIX, Sun Solaris, HP-UX
and Linux and should
integrate with industry-
leading Web application
servers.
The solution should enable
components to run on any major
operating systems, including Microsoft
Windows, IBM AIX, Sun Solaris, HP-
UX and Linux and should integrate
with industry-leading Web Application
Servers.” Because from a
implementation stand point SI will
deploy with any of the above platforms
and not deploy on all the platforms.
Deploying the solution on a chosen
platform will help the SI to adhere to
SLA, Security Consideration, and have
comprehensive Management and
Minimum has been provided,
bidder is free to provide better
solution
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# Section Clause Page Actual Clause in RFP Clarification Sought Response
Maintenance plan for the solution.
70.
4.5
Technic
al
Require
ments
for e-
District
Integrat
ed
Framew
ork for
Delivery
of
Services
4.5
Technic
al
Requir
ements
for e-
District
Integra
ted
Frame
work
for
Deliver
y of
Service
s
112
Pre Integrated Rich
Capabilities- The proposed
solution should provide rich,
pre-integrated, ready to
deploy capabilities around the
following: Content
Management, Process Design
and Management, Enterprise
Business Rules, Electronic
Forms supporting the xForms
standard, which can be
deployed independently on
portals and Collaboration and
UI Generation capabilities
Request more details on the Xforms
requirements and its integration with
Portal - would help if a use case is
depicted.
The same would be shared to
the successful bidder
71. 4.6 125 List of services
Should the selected SI provide O&M
for all of the 67 (37 existing + 30 new)
services
Please refer to clause 4.6 Vol-
II
72. 4.6.1 125 Existing services
RFP states around 18 services will be
developed by NIC/third party vendors.
For these 18 services, do list in detail
the activities that is pending and needs
to be completed by the SI. Also, please
share the technology stack used by the
Please refer to the services
matrix in the corrigendum
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different third parties/NIC to develop
these services
73. 4.6.1 125 Existing services Kindly share the SRS, SDD, documents
for the existing services.
The same would be shared to
the successful bidder
74. 4.6.1 125 Existing services
Do confirm if source code of all the 37
existing services from NIC/third-party
will be provided to the selected SI, post
contract award for integration,
Implementation and O&M.
No, Source code will not be
provided
75. 4.6 125
List of Services - The
following scope shall be
applicable for both the
existing services and new
services:
• IT compute infrastructure
• Capacity Building
• Integration with MSDG
• Integration with SSDG
• Integration with Aadhaar
• Help Desk
• Manpower support
• Liaison with concerned
stakeholders
The reference clause says that the IT
compute infrastructure for the existing
services is part of the scope of the SI.
Please confirm that the hardware
procurement, supply and
installation/DC setup for existing
services will be done by
department/NIC/third party vendor.
SI will only supply hardware for the
new services.
Please refer to the services
matrix in the annexure
76. 4.6.1 125, 126 #Existing services
#New services
Kindly provide more information on
functionality of services under each
category of existing and new services.
The same would be shared to
the successful bidder
Page 37 of 96
1.3 Volume – III
# Section Clause Page Actual Clause in RFP Clarification Sought Response
1. 29.6 54 Schedule – VI - Terms Of
Payment Schedule
As there is good amount of third
party items like hardware,
networking components etc., please
consider payment of 10%
mobilization advance against bank
guarantee of same value.
The clause remains intact
2. 29 29.6 54 Milestone payment in %
We request you to kindly change the
payment terms and release 30% of
payment at the stage of SRS and
UAT itself. This will help the
bidders to regularize cash flow and
better project management.
The clause remains intact
3. 30.3 61
30.3 Annexure – C –Required
Deliverable and Associated
Timelines
Go-Live
Go-Live Report encapsulating
the solution’s compliance to the
Go-Live definition
Week wise schedule shared in page
63 states that Go-Live happens
during 50th week and is for a
duration of three weeks . However,
the Go-Live duration in page 62
mentions duration of 1 week. Kindly
confirm what is the Go-Live
duration.
Page No. 63 mentions both
stabilization and go-live as
three weeks which is same as
page 62
4. 30 30.3 61
Required Deliverable and
Associated Timelines and
Deliverables and associated time
lines
Please provide us with the detailed
plan on the site preparation and
hard deployment at various sites as
our payment milestone is linked.
Site Preparation is not part of
scope of SI & neither the same
is mentioned in this section
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5. 32 32.2.4.1 75 Penalty Component Clarification on penalty component
Penalty component refers to
component not supplied and
installed
6. 32.2.4 75-83 LD and Penalties under the
contract
LD and penalties under the contract
shall not exceed 10% of contract
value
The clause remains intact
Page 39 of 96
1.4 General Queries
# Actual Clause
in RFP Clarification Sought Response
1. General Kindly confirm if proposed solution to be deployed in HA (High
Availability Mode). Yes
2. General Definition of State
The State refers to Govt. of Tamil Nadu OR
any department/directorate/ agency
nominated by Govt. of Tamil Nadu
3. General Definition of State Nodal Officer
The State Nodal Officer refers to TNeGA OR
any department/directorate/ agency/
individual officially nominated by TNeGA
4. General
Request Volumetrics inputs on some of the critical components /
modules of the solution to help right size the solution, namely the User
Layer, Communication Layer, Application Layer, Integration Layer,
Business Layer and Database Layer. The Volumetrics should reflect the
following: 1. Total Users (External, Internal etc.) & Transactions
accessing these individual layers
2. Concurrent Users & Average & Peak Transaction
3. Maximum number of Documents, Average Size, Conversion of
Document Type if desired etc.
4. Retention Policy - how long and how much of data / documents
would be stored in the Product system.
The same would be shared to the successful
bidder
Page 40 of 96
2 Corrigendum / Addendum
2.1 Volume-I
# Section Clause Page Actual Clause in RFP Correction / Amendment
1. 2 1 7 Email: [email protected] with a copy to
Email: [email protected] with a copy to
[email protected], [email protected]
2. 2 8 7 Date, Time and Place of opening of
Commercial bid
"Date, Time and Place of opening of
Commercial bid" should be read as "Date,
Time and Place of opening of Technical
Proposal"
3. 6 II 19 The scrutiny will be held whether the bid
has submitted…
"The scrutiny will be held whether the bid
has submitted..." to be read as "The scrutiny
will be held whether the bid has been
submitted..."
4. 6 III 19
The Pre-Qualification Proposal will be
evaluated and only those bidders who
qualify the requirements will be eligible for
next set of evaluations. Technical Proposal
and Commercial Proposal of Bidders who
do not meet the Pre-Qualification criteria
(Section 6.1) will be returned without
opening.
The clause is modified as "The Pre-
Qualification Proposal will be evaluated and
only those bidders who qualify the
requirements will be eligible for next set of
evaluations. Technical Proposal and
Commercial Proposal of Bidders who do not
meet the Pre-Qualification criteria (Section
6.1) will be kept with the Tender Inviting
Authority without opening"
5. 6
6.1/Pre
Quualificatio
n
20
Qualification Criteria
Bidder should have IT System Integrator
turnkey project experience in India with a
The Clause may be modified as,
Qualification Criteria
Bidder should have IT System Integrator
Page 41 of 96
# Section Clause Page Actual Clause in RFP Correction / Amendment
Criteria/Seri
al lNo.2
minimum project value of INR 10 Crores
and the scope including at least any 4 of the
following:
1. Application Development
2. Application Support and Maintenance
3. Installation and Commissioning of IT
Compute Infrastructure (Data Centre
Infrastructure)
4. Maintenance of IT Compute
Infrastructure (Data Centre Infrastructure)
5. Help Desk Services
6. Training & Capacity Building
All the projects should have been
successfully implemented(the solution
implemented should be operational) in last
5 years as on 31st March 2014
turnkey project experience in India with a
minimum project value of INR 10 Crores
and the scope including at least any 3 of the
following:
1. Application Development
2. Application Support and Maintenance
3. Installation and Commissioning of IT
Compute Infrastructure (Data Centre
Infrastructure)
4. Maintenance of IT Compute
Infrastructure (Data Centre Infrastructure)
5. Help Desk Services
6. Training & Capacity Building
All the projects should have been
successfully implemented(the solution
implemented should be operational) in last
5 years as on 31st March 2014
6. 6.1 4 20 Bidder should have a Net Worth of INR 20
Crores
The clause may be modified as,
Bidder should have a Net Worth of INR 5
Crores or more as per the last audited
Balance Sheet.
7. 6 6.1 20
Those bidders who fail to comply with the
same will be summarily rejected at this time
bid opening stage itself
"Those bidders who fail to comply with the
same will be summarily rejected at this time
bid opening stage itself" should be read as
"Those bidders who fail to comply with the
same will summarily be rejected at this time
Page 42 of 96
# Section Clause Page Actual Clause in RFP Correction / Amendment
of bid opening stage itself"
8. 6 6.2 - 3 (B) (a) 29
Evaluation will be based on the detailed
Project Plan including day wise, week wise
activities with Work Breakdown
Structures…
The clause is modified as "Evaluation will
be based on the detailed Project Plan
including week wise activities with Work
Breakdown Structures…"
9. 8 36
PQ Form 1: Pre-Qualification Compliance
The bidder Should have submit an EMD of
Rs. 50,00,000/- (Rupees Fifty Lakhs only)
or in the form of DD
The "PQ Form 1: Pre-Qualification
Compliance
The bidder Should have submit an EMD of
Rs. 50,00,000/- (Rupees Fifty Lakhs only)
or in the form of DD" should be read as "PQ
Form 1: Pre-Qualification Compliance
The bidder Should have submit an EMD of
Rs. 20,00,000/- (Rupees Twenty Lakhs
only) or in the form of DD"
10. 8 3 36
Bidder should be in the business as IT
System Integrator for more than 5 years as
of 31st March 2014. SI Services should
include “Application Development” along
with any 3 of the following services through
a single project with the same client:
1. Application Support and Maintenance
2. Installation and Commissioning of IT
Compute Infrastructure (Data Centre
Infrastructure)
3. Maintenance of IT Compute
Infrastructure (DataCentre infrastructure)
The clause maybe modified as,
Bidder should be in the business as IT
System Integrator for more than 3 years as
of 31st March 2014. SI Services should
include “Application Development” along
with any 3 of the following services through
a single project with the same client:
1. Application Support and Maintenance
2. Installation and Commissioning of IT
Compute Infrastructure (Data Centre
Infrastructure)
3. Maintenance of IT Compute
Page 43 of 96
# Section Clause Page Actual Clause in RFP Correction / Amendment
4. Help Desk Services
5. Training & Capacity Building
Infrastructure (DataCentre infrastructure)
4. Help Desk Services
5. Training & Capacity Building
11. 8 0 69 "...Clause 20 of Part III of this RFP
document"
The clause should be read as "...Clause 20 of
Volume III of this RFP document"
12. 8 0 72 Numbering of Tech Forms
The Tech Form shall be numbered as 21 and
subsequent forms shall be
numbered/sequenced accordingly. The
same shall also be accordingly reflected in
the "Tech Form 3: Compliance Sheet for
Technical Proposal"
13. Form 2a 3.4, 3.5 83
Project Manager, Capacity Building &
Training Lead - Do confirm what needs to
be provided for these fields.
Please refer to the financial bid template
provided in Annexure of this corrigendum
Page 44 of 96
2.2 Volume – II
# Section Clause Page Actual Clause in RFP Correction / Amendment
1. 1 0 5 "New services will be identified to the service portfolio
as and when ready"
The clause is modified as "New services will be
identified and added to the service portfolio as
and when ready"
2. 2 0 8
"The detailed guidelines in this regard have been
issued by Department of Electronics and Information
Technology (DeitY), Government of India as Stated in
para IV above"
"As Stated in para IV above" stands deleted
3. 3 3.5.2.7 39 The inputs for this activity will be the design
documents approved by the Department.
The clause is modified as "The inputs for this
activity will be the design documents approved
by TNeGA and the concerned department"
4. 3 3.5.2.19 42 The IPR and the Source Code of the e-District
Application shall be with the State Government
The clause is modified as "The IPR and the
Source Code of the e-District Application shall
be with TNeGA OR any other
department/directorate/agency identified by
Govt. of Tamil Nadu"
5. 3 3.5.2.20 44 …confirm the security policy of ELCOT / TNeGA
without changing the application code
The clause should be read as "...confirm the
security policy of Govt. of India without
changing the application code"
6. 3 3.5.3 47 The State will arrange for the SDC premises for
hosting the IT Infrastructure
The clause should be read as "TNeGA / ELCOT
will arrange for the SDC premises for hosting
the IT Infrastructure"
7. 3 3.5.3.1 48 All warranty documentation (no expiry) will be
delivered to Department
The clause should be read as "All warranty
documentation (no expiry) will be delivered to
ELCOT"
Page 45 of 96
# Section Clause Page Actual Clause in RFP Correction / Amendment
8. 3 3.5.4.1 49
...SI should have adequate crypto token installed with
demo Digital Signature Certificate for the purpose of
providing training using the training server to be
installed at SDC and equipped with demo PKI server
component
The clause is modified as "...SI should have
adequate crypto token installed with demo
Digital Signature Certificate for the purpose of
providing training using the training server and
equipped with demo PKI server component"
9. 3 3.5.4.1 49 Total Number of State Level Officers including District
Collectors (DC) to be trained is approximately 200
The clause is modifeid as "Total Number of State
Level Officers including District Collectors (DC)
to be trained is approximately 500"
10. 3 3.5.4.8 52 SI shall provide refreshments & lunch to the
participants for all the trainings conducted by the SI
The clause is modified as "SI shall provide
refreshments to the participants for all the
trainings conducted by the SI"
11. 3.5.4 3.5.4.8 52
Space and Physical Infrastructure
training - Can we have geographical dispersion of the
trainees so that we can propose the infrastructure set
up accordingly?
SI shall make their own arrangements for
training or take ELCOT's training premises for a
rental of INR 5000 per day. As mentioned in
section 3.5.4.8 Space and Physical
Infrastructure
12. 3 3.5.4.13 56
The MIS reports of the effective performance,
utilization of the resources are to be submitted
periodically to the respective Department
The clause should be read as "The MIS reports
of the effective performance, utilization of the
resources are to be submitted periodically to
TNeGA OR any other
department/directorate/agency identified by
Govt. of Tamil Nadu"
13. 3 3.5.10 59 DR Solution Requirements
The SI shall provide compliance of their solution
with respect to the DR solution requirements
mentioned in the RFP Vol-II clause 3.5.10. The
compliance shall be given in the Technical
Page 46 of 96
# Section Clause Page Actual Clause in RFP Correction / Amendment
proposal
14. 3.5.10 3.5.10 59
There is a Disaster Recovery Centre (DRC) for TN SDC
which is proposed to be set up in Madurai / Trichy.
Till the time the DRC goes live, the SI shall host a DRC
at a public sector infrastructure such as BSNL, etc -
Who will bear the hosting charges in the external
infrastructure?.Also how do we extend the TNSWAN
connectivity to this infrastructure.
The SI shall bear the hosting charges at rate of
1% of total CAPEX of the IT compute
infrastructure per quarter
15. 3 3.6 61 SI's scope at Pilot Districts
• Support for services
o SI shall be responsible for roll-out and support
of the services under the scope of the SI as
mentioned in the RFP document
• Capacity Building & Training
o Application training to the Department
employees
o The SI shall adopt the same Training
methodology & approach in the pilot Districts in
line with the approach & methodology adopted
for the roll-out as specified under the section
3.3.10 - “Capacity Building”. The training
requirement mentioned in Financial bid Form F
(Training Cost) is inclusive of this requirement
as well. The SI shall not quote additionally for
this component.
• Hardware & infrastructure
o Supply, installation & commissioning of IT
Page 47 of 96
# Section Clause Page Actual Clause in RFP Correction / Amendment
Compute hardware / infrastructure deemed
required during the course of the contract
16. 3.6 61
"Support service for PDS
o SI shall be responsible for Application development
of PDS related services & the roll-out shall happen
both at Pilot & non-pilot Districts" - This clause states
that PDS module needs to be developed by the SI.
However, in "Page 125 of Vol-2, Section 4.6.1 Existing
Services" its mentioned that PDS is an existing service
and this will be developed by Department. Do confirm
if PDS service needs to be developed by selected SI.
Please refer to the services matrix provided in
the annexure
17. 4 4.1 72 Bill of Materials (Software)
Addition of Item : Item - 8
Item - DR Replication Software
Proposed Solution - Licenses required for DR
solution
Unit - Licenses
Number of Licenses (Development
Environment) - As required
Number of Licenses (UAT) - As required
Number of Licenses (Training) - NA
Number of Licenses (Production Environment)
– 1
18. 4 4.1 (11) 89 24 port switch specifications
The specifications of the 24 port switch are not
applicable for implementation as the SI scope of
work doesn't include supplying hardware and
network equipment to the field offices. The
Page 48 of 96
# Section Clause Page Actual Clause in RFP Correction / Amendment
specifications for 24 port switch included in
price discovery are provided in annexure
19. 4 4.2 97
SI is required to provide additional training if the
satisfaction levels/ learning does not reach 80% in
evaluation/feedback from trainees, and expected to
provide additional training, if required
The clause should be read as "SI is required to
provide additional training if the satisfaction
levels/ learning does not reach 70% in
evaluation/feedback from trainees, and
expected to provide additional training, if
required"
20. 4.3 21 103
Key Functional Requirement of Mobile application of
e-District Software - Can we assume that only general
information, guidelines, document verification status,
application submission status tracking, feedback
submission are the scope of mobile application. New
application submission, approval process and
workflows are not part of the scope of mobile
application. Please confirm
Mobile services for all the eDistrict services shall
be part of the SI's scope
21. 4.4 4.4 106 RDBMS Capabilities The RDBMS should work in Windows, Linux
and Unix Platform
22. 4.4 4,4 108 Security Information, Event Management and Log
Management (SIEM) specification
Specifications for Security Information, Event
Management and Log Management (SIEM)
specification are removed
23. 4.4 4.4 109 NIPS/ HIPS Capabilities Specifications for NIPS are removed
24. 4.5 112
The solution should support the following Application
Servers IBM Websphere & Oracle Weblogic.- Can the
SI propose any other application servers apart from
Yes. The bidder is free to provide the solution
which meets the project requirements
mentioned in the RFP
Page 49 of 96
# Section Clause Page Actual Clause in RFP Correction / Amendment
the 2 mentioned application servers
25. 4 4.5 121
Does the RTM component provide configurable rule
and alert creation
Does the RTM component provide ability to create
graphical watch points
Does the RTM component provide personalized
Consoles by role, function or individual -
with central control
Does the RTM component provide Role based security
The clause should be read as follows:
"RTM component shall provide configurable
rule and alert creation
RTM component shall provide ability to create
graphical watch points
RTM component shall provide personalized
Consoles by role, function or individual -
with central control
RTM component shall provide Role based
security"
26. 4 4.5 121 Offline Service Capabilities The portion "Offline Service Capabilities" in the
clause stands deleted
27. 4.6 125
List of services - Do confirm if for the existing services
(37),
IT Compute Infrastructure, Capacity building,
Integration with MSDG/SSDG, Integration with
Aadhar, Help desk, Manpower Support, Liasion with
concerned stakeholders, etc., will be completed by NIC
or third party vendors developing these services.
Please refer to the services matrix in the
annexure
28. 4.6 125
List of services - Do confirm if UAT, STQC
certification for the existing services will be completed
by the existing vendors/developers and handed over
to the SI selected from this RFP. Also, please brief on
the scope of STQC.
The UAT will be done by the concerned
department in coordination with TNeGA. The
concerned application development agency shall
be responsible for getting the STQC certification.
With respect to the new services, the SI may go
Page 50 of 96
# Section Clause Page Actual Clause in RFP Correction / Amendment
for STQC certification or from any third party
CERTIN empanelled agency agreeable to
TNeGA / ELCOT
29. 4.6 125 List of Services Kindly refer to the services matrix provided in
the annexure
Page 51 of 96
2.3 Volume – III
# Section Clause Page Actual Clause in RFP Correction / Amendment
1. 1 0 4 Request for Proposal (RFP) vide reference
TNeGA/2177/e-District/2013
The clause should be read as "Request for Proposal
(RFP) vide reference ELCOT/EG/472/SI-for-e-District
/14-15"
2. 25 25.3 31
<<SI>> shall not underlet or sublet the contract
to anybody including companies or individuals or
body corporate without TNeGA’s prior written
consent.
The clause is modified as "<<SI>> shall not underlet
or sublet the contract to anybody including companies
or individuals or body corporate without ELCOT and /
or TNeGA’s prior written consent"
3. 29 29.2 (b)
(i) 44
The SI shall assess the CCN and complete Part B
of the CCN, in completing the Part B of the CCN
the SI shall provide as a minimum
The clause should be read as "The SI shall assess the
CCN and complete Part B of the CCN. In completing
the Part B of the CCN, the SI shall provide as a
minimum"
4. 29.6 56
29.6 Schedule – VI - Terms Of Payment Schedule
Definition of Go-Live - As per the week wise
delivery schedule shared in RFP page 63, Go-Live
phase is for 3 weeks and this begins at 50th week.
However, the Go-Live definitions (page 56)
mentions duration of 3 months, 1 month wherein
a minimum usage of transactions have to be met.
If we have to meet the Go-Live definitions
mentioned in page 56, this would be outside of
the implementation timeframe of 52 weeks.
Please provide clarity on the Go-Live period and
work to be accomplished, as this would adversely
affect payment schedules.
Please refer corrigendum
Page 52 of 96
# Section Clause Page Actual Clause in RFP Correction / Amendment
5. 30.3 62
7. User Acceptance Report from all locations - Do
confirm if UAT report needs to be obtained at the
district level only (32) for the 30 new services.
The UAT for the new services needs to be obtained
from department and district levels and subsequently
a TNeGA sign-off will qualify as the deliverable sign-
off
6. 30 30.4 64 Technical Proposal - Extracted as Appendix A The sentence "Extracted as Appendix A" stands
deleted
7. 30 30.5 65 Bill of Materials Format The format shall include the item description and
quantity
8. 32 32.2.2
(b) 72
The total operation time for the systems and
Applications within the Primary DC, DRC and
critical client site infrastructure will be 12 hrs X 7
days X 12 months. The total operation time for
the client site systems shall be 12 hours.
The clause is modified as "The total operation time for
the systems and Applications within the Primary DC,
DRC and critical client site infrastructure will be 24
hrs X 7 days X 12 months"
9. 32 32.2.2
(d) 72
"5. {(Scheduled Operation Time – System
Downtime) / (Scheduled Operation Time)} *
100%"
The clause should be read as "{(Scheduled Operation
Time – System Downtime) / (Scheduled Operation
Time)} * 100%"
10. 32 32.2.2 (e) 72 Helpdesk Support” shall mean the 9x6 basis
support centre
The clause is modified as "Helpdesk Support” shall
mean the 12x7 basis support centre"
11. 32 32.2.4.1 75 Service Level Dependency - Necessary Approval
from the State Project eMission Team
Service Level Dependency - Necessary Approval from
TNeGA OR department/directorate/agency
nominated by TNeGA
Page 53 of 96
2.4 General Queries
# Actual Clause in RFP Correction / Amendment
1 Bill of Materials In case of any discrepancies in the bill of materials provided in the RFP vis-à-vis
the quantities in the price-bid, the price-bid shall prevail
Page 54 of 96
3 Annexures
3.1 Services Matrix
Sl. No.
Category/ Dept Service
Scope of SI (Y-Yes; N-No)
Ap
pli
ca
tio
n
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ve
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me
nt
&
VA
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Ca
pa
cit
y
Bu
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ing
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on
wit
h
e-D
istr
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Su
ite
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gr
ati
on
wit
h
MS
DG
- T
hr
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e
-Dis
t S
uit
e
Inte
gr
ati
on
wit
h
SS
DG
- T
hr
ou
gh
e
-Dis
t S
uit
e
Inte
gr
ati
on
wit
h
Aa
dh
aa
r -
T
hr
ou
gh
e-D
ist
Su
ite
Ap
pli
ca
tio
n
sp
ec
ific
in
ter
fac
e
de
ve
lop
me
nt
Mo
nit
or
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To
ol
& H
elp
De
sk
Ma
np
ow
er
S
up
po
rt
Lia
iso
nin
g w
ith
s
tak
eh
old
er
s
1 Civil Supplies Application for New
Family Card Y Y Y Y Y Y Y Y Y Y
2 Civil Supplies Issue of Duplicate
Family Card Y Y Y Y Y Y Y Y Y Y
3 Civil Supplies
Addition of Name in the Family Card Deletion of
Name in the Family Card
Y Y Y Y Y Y Y Y Y Y
4 Civil Supplies Change of address in the
family card Y Y Y Y Y Y Y Y Y Y
5 Civil Supplies Household Head
Modifications Y Y Y Y Y Y Y Y Y Y
6 Civil Supplies Ration Card Transfer Y Y Y Y Y Y Y Y Y Y
7 Civil Supplies Surrender of Ration
Card Y Y Y Y Y Y Y Y Y Y
8 Dept. of Backward
Class Minorities Merit cum mean
scholarship Y Y Y Y Y Y Y Y Y Y
9 Dept. of Backward
Class Minorities Pre metric scholarship Y Y Y Y Y Y Y Y Y Y
10 Dept. of Backward
Class Minorities Educational Loan
process Y Y Y Y Y Y Y Y Y Y
11 Dept. of Backward
Class Minorities Jerusalem visit fund
support Y Y Y Y Y Y Y Y Y Y
12 Dept. of Backward Minority Status Y Y Y Y Y Y Y Y Y Y
Page 55 of 96
Sl. No.
Category/ Dept Service
Scope of SI (Y-Yes; N-No)
Ap
pli
ca
tio
n
De
ve
lop
me
nt
&
VA
PT
Ca
pa
cit
y
Bu
ild
ing
Inte
gr
ati
on
wit
h
e-D
istr
ict
Su
ite
Inte
gr
ati
on
wit
h
MS
DG
- T
hr
ou
gh
e
-Dis
t S
uit
e
Inte
gr
ati
on
wit
h
SS
DG
- T
hr
ou
gh
e
-Dis
t S
uit
e
Inte
gr
ati
on
wit
h
Aa
dh
aa
r -
T
hr
ou
gh
e-D
ist
Su
ite
Ap
pli
ca
tio
n
sp
ec
ific
in
ter
fac
e
de
ve
lop
me
nt
Mo
nit
or
ing
To
ol
& H
elp
De
sk
Ma
np
ow
er
S
up
po
rt
Lia
iso
nin
g w
ith
s
tak
eh
old
er
s
Class Minorities Certificate
13 Differently Abled
Welfare Department
Issue of (Assistance) for Differently Abled
Y Y Y Y Y Y Y Y Y Y
14 Educational
Services
Educational Assistance to the students in
Professional Courses N Y Y Y Y Y N Y Y Y
15 Educational
Services Educational Assistance
to Graduates N Y Y Y Y Y N Y Y Y
16 Educational
Services Educational Assistance to Polytechnic Students
N Y Y Y Y Y N Y Y Y
17 Election Application for Transfer Y Y Y Y Y Y Y Y Y Y
18 Election Application for inclusion of Name in the Electoral
Rolls Y Y Y Y Y Y Y Y Y Y
19 Election Application of change of
details Y Y Y Y Y Y Y Y Y Y
20 Employment Registration with
Employment Exchange N Y Y N Y Y Y Y Y Y
21 Employment Renewal with
Employment Exchange N Y Y N Y Y Y Y Y Y
22 Industries and
Commerce
Entrepreneur Memorandum Part I
(ONLINE) Y Y Y Y Y Y Y Y Y Y
23 Industries and
Commerce
Entrepreneur Memorandum Part II
(ONLINE) Y Y Y Y Y Y Y Y Y Y
24 Industries and
Commerce ISO/BIS Certification Y Y Y Y Y Y Y Y Y Y
Page 56 of 96
Sl. No.
Category/ Dept Service
Scope of SI (Y-Yes; N-No)
Ap
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ca
tio
n
De
ve
lop
me
nt
&
VA
PT
Ca
pa
cit
y
Bu
ild
ing
Inte
gr
ati
on
wit
h
e-D
istr
ict
Su
ite
Inte
gr
ati
on
wit
h
MS
DG
- T
hr
ou
gh
e
-Dis
t S
uit
e
Inte
gr
ati
on
wit
h
SS
DG
- T
hr
ou
gh
e
-Dis
t S
uit
e
Inte
gr
ati
on
wit
h
Aa
dh
aa
r -
T
hr
ou
gh
e-D
ist
Su
ite
Ap
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tio
n
sp
ec
ific
in
ter
fac
e
de
ve
lop
me
nt
Mo
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or
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To
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& H
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De
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Ma
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25 Industries and
Commerce Power Cost
Reimbursement Y Y Y Y Y Y Y Y Y Y
26 Industries and
Commerce Investment Subsidy Y Y Y Y Y Y Y Y Y Y
27 Labour Registration with
Unorganized Workers Welfare Board
Y Y Y Y Y Y Y Y Y Y
28 Labour Benefits from
Unorganized Workers Welfare Board
Y Y Y Y Y Y Y Y Y Y
29 Labour Registration with
Construction Workers Welfare Board
Y Y Y Y Y Y Y Y Y Y
30 Labour Benefits from
Construction Workers Welfare Board
Y Y Y Y Y Y Y Y Y Y
31 Labour Registration of
Establishment / Shop (Form - I)
Y Y Y Y Y Y Y Y Y Y
32 Labour Renewal of
Establishment / Shop (Form - III)
Y Y Y Y Y Y Y Y Y Y
33 Labour Issuance of duplicate
certificate for Registered Establishment / Shop
Y Y Y Y Y Y Y Y Y Y
34 Labour Notice of Change Y Y Y Y Y Y Y Y Y Y
35 Labour Amendment Of
Contractor License Y Y Y Y Y Y Y Y Y Y
36 Labour Amendment Y Y Y Y Y Y Y Y Y Y
Page 57 of 96
Sl. No.
Category/ Dept Service
Scope of SI (Y-Yes; N-No)
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&
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PT
Ca
pa
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y
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on
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ati
on
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h
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DG
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e
-Dis
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uit
e
Inte
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ati
on
wit
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SS
DG
- T
hr
ou
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e
-Dis
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e
Inte
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ati
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wit
h
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hr
ou
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e-D
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Ap
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n
sp
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in
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de
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lop
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Registration Of Establishment
37 Labour License Of Contractor Y Y Y Y Y Y Y Y Y Y
38 Labour
Registration Of Establishment
Employing Contract Labour
Y Y Y Y Y Y Y Y Y Y
39 Labour Renewal Of Contract
License Y Y Y Y Y Y Y Y Y Y
40 Mining and
Geology
Mining / Granite Quarry / Minor Mineral Quarry
Lease N Y Y N Y Y Y Y Y Y
41 Mining and
Geology Royalty Payment for
Lease N Y Y N Y Y Y Y Y Y
42 Mining and
Geology Request for Mineral
Permit N Y Y N Y Y Y Y Y Y
43 Municipal
Administration Birth Certificate N Y Y N Y Y Y Y Y Y
44 Municipal
Administration Death Certificate N Y Y N Y Y Y Y Y Y
45 Municipal
Administration
Birth Certificate Corrections / Name
inclusion N Y Y N Y Y Y Y Y Y
46 Municipal
Administration Death Certificate
Corrections N Y Y N Y Y Y Y Y Y
47 Municipal
Administration
Applying for Building permission / Building
Plan Approval N Y Y N Y Y Y Y Y Y
48 Municipal New Assessment request N Y Y N Y Y Y Y Y Y
Page 58 of 96
Sl. No.
Category/ Dept Service
Scope of SI (Y-Yes; N-No)
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PT
Ca
pa
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y
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ati
on
wit
h
MS
DG
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hr
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e
-Dis
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uit
e
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ati
on
wit
h
SS
DG
- T
hr
ou
gh
e
-Dis
t S
uit
e
Inte
gr
ati
on
wit
h
Aa
dh
aa
r -
T
hr
ou
gh
e-D
ist
Su
ite
Ap
pli
ca
tio
n
sp
ec
ific
in
ter
fac
e
de
ve
lop
me
nt
Mo
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or
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To
ol
& H
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De
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Ma
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S
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po
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Lia
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tak
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Administration for Property Tax
49 Municipal
Administration
Application for New Water Connection &
UGD N Y Y N Y Y Y Y Y Y
50 Municipal
Administration Name Transfer of Water
Connection & UGD N Y Y N Y Y Y Y Y Y
51 Municipal
Administration Vacant Land Tax N Y Y N Y Y Y Y Y Y
52 Municipal
Administration Application for New
Trade License N Y Y N Y Y Y Y Y Y
53 Municipal
Administration Collection of Profession
Tax N Y Y N Y Y Y Y Y Y
54 Municipal
Administration
Application forDangerous and
offensive Trade License N Y Y N Y Y Y Y Y Y
55 Municipal
Administration
Change in usage of Water Connection &
UGD N Y Y N Y Y Y Y Y Y
56 Pension Schemes Old Age Pension Scheme N Y Y Y Y Y N Y Y Y 57 Pension Schemes Widow Pension Scheme N Y Y Y Y Y N Y Y Y
58 Registration &
Stamps Application for Marriage
Certificate N Y Y N Y Y Y Y Y Y
59 Registration &
Stamps Application for
Encumbrance Certificate N Y Y N Y Y Y Y Y Y
60 Registration &
Stamps Online EC status N Y Y N Y Y Y Y Y Y
61 Registration &
Stamps Application for Certified
Copy N Y Y N Y Y Y Y Y Y
62 Registration & Pre-Registration /Slot N Y Y N Y Y Y Y Y Y
Page 59 of 96
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DG
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e
-Dis
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Inte
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wit
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Aa
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aa
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Stamps Booking
63 Registration &
Stamps Registration of Society N Y Y N Y Y Y Y Y Y
64 Registration &
Stamps Registration of Firm N Y Y N Y Y Y Y Y Y
65 Registration &
Stamps Firm name Change N Y Y N Y Y Y Y Y Y
66 Registration &
Stamps Dissolution of firm N Y Y N Y Y Y Y Y Y
67 Registration &
Stamps Amendments of society N Y Y N Y Y Y Y Y Y
68 Registration &
Stamps Submission of Appeal N Y Y N Y Y Y Y Y Y
69 Revenue Community Certificate N Y Y Y Y Y N Y Y Y 70 Revenue Income Certificate N Y Y Y Y Y N Y Y Y 71 Revenue Nativity Certificate N Y Y Y Y Y N Y Y Y 72 Revenue No Graduate Certificate N Y Y Y Y Y N Y Y Y
73 Revenue Deserted Women
certificate N Y Y Y Y Y N Y Y Y
74 Revenue Agricultural Income
Certificate Y Y Y Y Y Y Y Y Y Y
75 Revenue Agricultural Land Value
Certificate Y Y Y Y Y Y Y Y Y Y
76 Revenue Aliveness certificate for
pension purpose Y Y Y Y Y Y Y Y Y Y
77 Revenue Birth Certificate for
villages Y Y Y Y Y Y Y Y Y Y
78 Revenue Death Certificate for
villages Y Y Y Y Y Y Y Y Y Y
Page 60 of 96
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79 Revenue Change of Name
Certificate Y Y Y Y Y Y Y Y Y Y
80 Revenue Cracker License For
Diwali (After Collector delegates)
Y Y Y Y Y Y Y Y Y Y
81 Revenue Destitute Widow Certificate (RDO)
Y Y Y Y Y Y Y Y Y Y
82 Revenue Domicile Certificate Y Y Y Y Y Y Y Y Y Y
83 Revenue
Issuance of Certificate for Destitute children for admission in Orphanage
School
Y Y Y Y Y Y Y Y Y Y
84 Revenue Issuance of Legal
Heirship Certificate. Y Y Y Y Y Y Y Y Y Y
85 Revenue
NOC/License for Construction of Cinema
Hall under Cinematographic Act
Y Y Y Y Y Y Y Y Y Y
86 Revenue NOC/License for storing of Petroleum Products under Petroleum Act
Y Y Y Y Y Y Y Y Y Y
87 Revenue NOC/License under
Explosive Substances Act
Y Y Y Y Y Y Y Y Y Y
88 Revenue
License for Storage of Explosive Material
under Explosive Substances Act
Y Y Y Y Y Y Y Y Y Y
89 Revenue NOC/License under Y Y Y Y Y Y Y Y Y Y
Page 61 of 96
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Category/ Dept Service
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Petroleum Act 90 Revenue Issue of Patta Transfer Y Y Y Y Y Y Y Y Y Y
91 Revenue Late Registration of
Birth Y Y Y Y Y Y Y Y Y Y
92 Revenue Late Registration of
Death Y Y Y Y Y Y Y Y Y Y
93 Revenue Money Lending License Y Y Y Y Y Y Y Y Y Y
94 Revenue Certificate for No Earning Member
Y Y Y Y Y Y Y Y Y Y
95 Revenue Certificate for No Home
site Y Y Y Y Y Y Y Y Y Y
96 Revenue OBC certificate Y Y Y Y Y Y Y Y Y Y
97 Revenue License under Pawn
Broker Act Y Y Y Y Y Y Y Y Y Y
98 Revenue Possession Certificate
(for House Site Purpose) Y Y Y Y Y Y Y Y Y Y
99 Revenue Small/Marginal farmer
Certificate Y Y Y Y Y Y Y Y Y Y
100 Revenue Solvency Certificate Y Y Y Y Y Y Y Y Y Y
101 Revenue Storage of Explosive
Material License Y Y Y Y Y Y Y Y Y Y
102 Revenue – Survey & Land Records
Issue of chitta extract (Separately or together
with adangal & FMB extract)
Y Y Y Y Y Y Y Y Y Y
103 Revenue – Survey & Land Records
Issue of adangal extract (Separately or together
with Chitta & FMB extract)
Y Y Y Y Y Y Y Y Y Y
Page 62 of 96
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104 Revenue – Survey & Land Records
Issue of FMB extract(Separately or together with chitta &
adangal extract)
Y Y Y Y Y Y Y Y Y Y
105 Revenue – Survey & Land Records
Patta Transfer – Not involving SD/ applied by
public Y Y Y Y Y Y Y Y Y Y
106 Revenue – Survey & Land Records
Patta Transfer –involving SD/ applied by
public Y Y Y Y Y Y Y Y Y Y
107 Revenue – Survey & Land Records
Issue of house site patta extract
Y Y Y Y Y Y Y Y Y Y
108 Revenue – Survey & Land Records
Application for ‘F’-Line Y Y Y Y Y Y Y Y Y Y
109 Revenue – Survey & Land Records
Application for old adangals
Y Y Y Y Y Y Y Y Y Y
110 Revenue Court Case Listing N Y Y Y Y Y N Y Y Y 111 Revenue Court Cause listing N Y Y Y Y Y N Y Y Y 112 Revenue Court Issue of Final Order N Y Y Y Y Y N Y Y Y 113 Revenue Court Status Tracking N Y Y Y Y Y N Y Y Y 114 RTI Services Grievance redressal N Y Y Y Y Y N Y Y Y 115 RTI Services Online RTI filing N Y Y Y Y Y N Y Y Y
116 Scholarship
Services
GoI Post matric Scholarship for SC
Students N Y Y Y Y Y N Y Y Y
117 Scholarship
Services
GoI Post matric Scholarship for ST
Students N Y Y Y Y Y N Y Y Y
118 Scholarship State Special N Y Y Y Y Y N Y Y Y
Page 63 of 96
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Services Scholarship for Post matric Students
119 Scholarship
Services High Education Special
Scholarship Scheme N Y Y Y Y Y N Y Y Y
120 Scholarship
Services Issuance of Post Matric
Scholarship N Y Y Y Y Y N Y Y Y
121 Social Welfare Department
Sathiyavanimuthu Ammaiyar ninaivu free
supply of sewing machine
Y Y Y Y Y Y Y Y Y Y
122 Social Welfare Department
Enrolment for working women’s hostel
Y Y Y Y Y Y Y Y Y Y
123 Social Welfare Department
NGO Registration (New Home)
Y Y Y Y Y Y Y Y Y Y
124 Social Welfare Department
Chid adoption process Y Y Y Y Y Y Y Y Y Y
125 Social Welfare
Schemes
Moovalar Ramamirtham Ammaiyar Ninaivu
Marriage Assistance Scheme
N Y Y Y Y Y N Y Y Y
126 Social Welfare
Schemes
Chief Minister’s Girl Child Protection Scheme
- I & II N Y Y Y Y Y N Y Y Y
127 Social Welfare
Schemes
Moovalur Ramamirtham Ammaiyar Ninaivu
Marriage Assistance Scheme
N Y Y Y Y Y N Y Y Y
128 Social Welfare
Schemes Dr.Muthulakshmi Reddy
Ninaivu Inter caste N Y Y Y Y Y N Y Y Y
Page 64 of 96
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Marriage Assistance Scheme
129 Social Welfare
Schemes
EVR Maniammaiyar Ninaivu Marriage
Assistance scheme for Daughter of poor
widows
N Y Y Y Y Y N Y Y Y
130 Social Welfare
Schemes
Dr. Dharmabal Ammaiyar Ninaivu
Widow Re-Marriage Assistance scheme
N Y Y Y Y Y N Y Y Y
131 Social Welfare
Schemes
Annai Theresa Ninaivu Marriage Assistance
scheme for Orphan Girls N Y Y Y Y Y N Y Y Y
Note:
The above services are under the scope of SI and are to be included in the e-District Application Suite. The list of services is only indicative and
TNeGA reserves the right to restrict the scope. In case of any additional services, the cost for the same shall be based on the price discovery given in
the Form 2B of the price bid.
Page 65 of 96
3.2 Revised Financial Template
3.2.1 Form 2A: Details of Financial Bid
S. No
Particulars Quantity Unit Unit Rate
Amount without
Tax Tax
Amount with Tax
1 Implementation
1.1 Application Software
1.101 Software Development / customisation of e-District portal, Development/Customization of services, Connectors (Generic & Application Specific) for integration, etc.
1 LS
Sub-Total - Application Software
1.2 Supply and Commissioning of IT Compute infra (including license cost, if any)
1.201 Application Server (To be connected with high availability in DC) and 2 Nos. in DR
4 Nos
1.202 Database Server with HBA cards (To be connected with high availability) - 2 database server for DR
4 Nos
1.203 Web Server with HBA cards - 2 NOs in DC and 1 No. in DR 3 Nos
1.204 Staging Server used for Testing, debugging, patch updating- 1 in DC and 1 in DR
2 Nos
1.205 Management Server for Backup, Archival management & Training with demo PKI server component – 1 in DC and 1 in DR
2 Nos
1.206 Messaging server – 1 In DC and 1 in DR 2 Nos
1.207 Agents for EMS in line with CA EMS installed in SDC As required LS
1.208 SAN Storage with 20TB RAW- 1 in DC and 1 in DR 2 Nos
1.209 SAN Switch- 2 in DC and 1 in DR 3 Nos
1.210 Tape Library 1 No
1.211 Enterprise Class Server Operating System (Open Standard) for the all servers
17 Nos
1.212 Enterprise Class Database software for Database Server s As required LS
Page 66 of 96
S. No
Particulars Quantity Unit Unit Rate
Amount without
Tax Tax
Amount with Tax
1.213 48 Port Access/Application Switches- 1 in DC and 1 in DR 2 Nos
1.214 Server Load Balancer 1 No
1.215 High Availability Clustering software As required LS
1.216 PKI Server Component for Application Server – 1 in DC and 1 in DR
2 Nos
1.217 Database Encryption Appliance 4 Nos
1.218 Host Intrusion Protection System- Additional Licenses As required LS
1.219 Backup software Solution 1 No
1.220 Archival Software Solution 1 No
1.221 DR Management Software 1 No
1.222 Hardware Security Module – 1 in DC and 1 in DR 2 Nos
1.223 VPN Concentrator – 1 in DC and 1 in DR 2 Nos
1.224 Anti-virus Software for all servers As required LS
Sub-Total - Supply and Commissioning of IT Compute infra (including license cost, if any)
1.3 Capacity Building & Change Management
1.301 e-District Project Sensitization, Advertisement, Change initiatives such as Road shows, etc. (1 per non-pilot District)
26 Districts
1.302 Training for Application Data Capture & deep-drive on respective Application modules for basic Field Officers of the respective Department (Including VAO, Tahsildar etc.)
10000 Nos
1.303
Training on Application workflow, all modules of e-District, District Specific MIS Reporting & Reviewing for District Collectors, DeGS team & other Department specific (envisaged service categories) Administrative Officers
500 Nos
1.304 Training on all the e-District Application module, State MIS reporting, for Administrative Officers in the State HO of
50 Nos
Page 67 of 96
S. No
Particulars Quantity Unit Unit Rate
Amount without
Tax Tax
Amount with Tax
respective Department & TNeGA
Sub-Total - Capacity Building & Change Management
1.4 Miscellaneous
1.401 Supply and Commissioning of helpdesk setup (Phone, 3-seater, LAN Connectivity, Desktops, UPS, Printers, Scanners, etc.)
1 LS
1.402 Others, if any - Bidders should examine the requirements of the project in addition if any required for complying with the SLAs (Add additional rows if required)
As required -
Sub-Total - Miscellaneous
Sub-Total - Implementation
2 O&M
2.1 Application support for the entire e-District Application suite for 2 years
2 Years
2.2 Warranty support - IT Compute infra 2 Years
2.3 ATS for license upgrades 1 LS
2.4 Helpdesk manpower (Minimum two L1 and One L2) As required person-months
2.5 Support Manpower (One manpower per district for two years) 768 person-months
2.6 SLA Monitoring & Reporting 24 Months
Sub-Total - O&M
Total – Implementation and O&M
Note:
1. The final award shall be based on the total cost i.e., Form 2A and Form 2B
2. Payment as per “Schedule of Payment Terms” shall be made based on the value of Form 2A.
Page 68 of 96
3. The prices quoted shall be valid for at least one year from the date of signing of the contract
4. In the event of any additional requirements for the BOM items, the bidder has to supply the required items at the unit price quoted in
Form 2A
5. Please note that the quantities mentioned in all the tables are indicative only. ELCOT and / or TNeGA reserves right to delete any item or
modify the numbers/quantity for any item, before issuing the work order.
Page 69 of 96
3.2.2 Form 2B: Price Discovery for Additional Goods/Services
S. No Particulars Quantity Unit Unit Rate
Amount without
Tax Tax
Amount with Tax
3 Price Discovery for additional goods / services
3.1 Development cost (including functional study) on Person-month basis for of additional services
100 Person-Month
3.2 Hardware or Software required for API Security 1 LS
3.3 Digitization through Data Capture from Manual Records (1 record has ~ 25 fields with average field length of 20 characters).
10,000 records
3.4 Digitization through Data Capture from Manual Records (1 record has ~ 15 fields with average field length of 20 characters).
10,000 records
3.5 Project Manager 1 Person-Month
3.6 Capacity Building & Training Lead 1 Person-Month
3.7 Technical Expert (Solution) 1 Person-Month
3.8 Database Administrator 1 Person-Month
3.9 System Administrator 1 Person-Month
3.10 Desktop with pre-loaded Operating System and anti-virus software with patches & AMC for 3 year period
100 Nos
3.11 Laptop with pre-loaded Operating System and anti-virus software with patches & AMC for 3 year period
100 Nos
3.12 Multi-functional Device with AMC for 3 Years 100 Nos
3.13 Dot Matrix Printer with AMC for 3 Years 100 Nos
3.14 UPS 1 KVA with AMC for 3 Years 100 Nos
Page 70 of 96
S. No Particulars Quantity Unit Unit Rate
Amount without
Tax Tax
Amount with Tax
3.15 24-port Switch with AMC for 3 Years 100 Nos
3.16 Crypto-token for Digital Signature Certificate (DSC) with renewal charges after go-live till end of contract period
100 Nos
3.17 Toner Cartridge for Multi-function printer 100 Nos
3.18 Extended Maintenance for 3rd and 4th year from Go-Live
3.1801 Application Server (To be connected with high availability in DC) and 2 Nos. in DR
4 Nos
3.1802 Database Server with HBA cards (To be connected with high availability) - 2 database server for DR
4 Nos
3.1803 Web Server - 2 NOs in DC and 1 No. in DR 3 Nos
3.1804 Staging Server used for Testing, debugging, patch updating- 1 in DC and 1 in DR
2 Nos
3.1805 Management Server for Backup, Archival management & Training with demo PKI server component – 1 in DC and 1 in DR
2 Nos
3.1806 Messaging server – 1 In DC and 1 in DR 2 Nos
3.1807 SAN Storage with 20TB RAW- 1 in DC and 1 in DR 2 Nos
3.1808 SAN Switch- 2 in DC and 1 in DR 3 Nos
3.1809 Tape Library 2 Nos
3.1810 48 Port Access/Application Switches- 1 in DC and 1 in DR 2 Nos
3.1811 Server Load Balancer 1 No
3.1812 Database Encryption Appliance 4 Nos
3.1813 Hardware Security Module – 1 in DC and 1 in DR 2 Nos
3.1814 VPN Concentrator – 1 in DC and 1 in DR 2 Nos
Sub-Total – Extended Maintenance for 3rd and 4th year from Go-Live
Sub-Total - Price Discovery
Page 71 of 96
S. No Particulars Quantity Unit Unit Rate
Amount without
Tax Tax
Amount with Tax
Grand Total
Note:
1. The final award shall be based on the total cost i.e., Form 2A and Form 2B
2. Form 2B is for price discovery only and payment on purchase of such items shall be made on actual basis
3. Purchase order for the items in the price discovery will be given depending on the requirements separately.
4. The prices quoted shall be valid till the end of contract period of the SI
5. Please note that the quantities mentioned in all the tables are indicative only. ELCOT and / or TNeGA reserves right to delete any item or
modify the numbers/quantity for any item, before issuing the work order.
Page 72 of 96
3.3 Technical Specifications and Compliance Sheet
3.3.1 Application Server / Web Server / Staging Server / Management Server / Messaging Server
S. No
Item Description of Requirement
Specification Offered
Compliance (Yes/No)
Deviations, if any
1. Make
2. Model
3. Chassis 2 U Rack Mountable
4. CPU Four Nos. of 8 Core Intel Xeon E5-4650 or above Processor with intelligent socket that would ease the installation of CPU to avoid errors caused upgrade.
5. CPU L3 CACHE
20MB L3 cache
6. Motherboard Intel® C600 Series Chipset based
7. Memory 128 GB DDR3 load reduced Registered memory RAM upgradable to 1.5TB
8. Memory Protection
Advanced ECC with Online Spare
9. HDD Bays Minimum 5 Hot Plug SFF SAS/SSD disks
10. Optical drive Bay
USB DVD-RW
11. Hard disk drive
6 Nos. of Hot pluggable SAS 15K 900 GB
12. Controller PCIe 3.0 based SAS Raid Controller with RAID 0/1/1+0/5/5+0 with 1 GB battery backed write cache with support for caching in SSD Drives
Page 73 of 96
S. No
Item Description of Requirement
Specification Offered
Compliance (Yes/No)
Deviations, if any
13. Networking features
10Gb 2-port Ethernet adaptor supporting enterprise class features such as VLAN tagging, NIC teaming (bonding), and jumbo frames
14. Ports USB 2.0 support With 5 total ports: (2) ports up front, Dedicated Management Port
15. Power Supply
Redundant Power Supplies
16. Fans Redundant Fans
17. OS Enterprise Class Server Operating System (Open Standard)
18. OS Support Microsoft Windows , Red Hat Enterprise Linux, SUSE Linux Enterprise Server (SLES), Oracle Solaris
19. HBA Dual Port HBA Cards for connecting the Storages
20. Industry Standard Compliance
ACPI 2.0 Compliant, PCIe 3.0 Compliant, USB 2.0 Support
3.3.2 Database Server
S. No
Item Description of Requirement
Specification Offered
Compliance (Yes/No)
Deviations, if any
1. Make
2. Model
3. Chassis 4U Rack Mountable
4. CPU Four Nos. of 8 Core Intel Xeon E5-4650 or above Processor
Page 74 of 96
S. No
Item Description of Requirement
Specification Offered
Compliance (Yes/No)
Deviations, if any
with intelligent socket that would ease the installation of CPU to avoid errors caused upgrade.
5. CPU L3 CACHE
30MB L3 cache
6. Motherboard
Intel® C600 Series Chipset based
7. Memory 256 GB DDR3 load reduced Registered memory RAM upgradable to 1.5TB
8. Memory Protection
Advanced ECC with Online Spare
9. HDD Bays Minimum 5 Hot Plug SFF SAS/SSD disks
10. Optical drive Bay
USB DVD-RW
11. Hard disk drive
6 Nos. of Hot pluggable SAS 15K 900 GB
12. Controller PCIe 3.0 based SAS Raid Controller with RAID 0/1/1+0/5/5+0 with 1 GB battery backed write cache with support for caching in SSD Drives
13. Networking features
10Gb 2-port Ethernet adaptor supporting enterprise class features such as VLAN tagging, NIC teaming (bonding), and jumbo frames
14. Ports USB 2.0 support With 5 total ports: (2) ports up front, Dedicated Management Port
Page 75 of 96
S. No
Item Description of Requirement
Specification Offered
Compliance (Yes/No)
Deviations, if any
15. Power Supply
Redundant Power Supplies
16. Fans Redundant Fans
17. OS Enterprise Class Server Operating System (Open Standard)
18. OS Support Microsoft Windows , Red Hat Enterprise Linux, SUSE Linux Enterprise Server (SLES), Oracle Solaris
19. HBA Dual Port HBA Cards for connecting the Storages
20. Industry Standard Compliance
ACPI 2.0 Compliant, PCIe 3.0 Compliant, USB 2.0 Support
3.3.3 Server Load Balancer
Minimum Specifications Compliance (Y/N)
The appliance should be appliance based solution with high performance built
hardware.
The appliance should have minimum 4 GB RAM for support for multiple load
balancing functions
The appliance should have minimum 8 triple speed 10/100/1000 Mbps gigabit
copper ports
The appliance should have minimum 3 Gbps of throughput from day one and
scalable to 4 Gbps
Should have minimum 5 lakh concurrent connection scalable to 15 lakh
concurrent connections.
The appliance should have a minimum 40% scalability after the implementation
The appliance should provide full IPv4 & IPv6 support from day 1
The appliance should support redundancy as a hot standby. Every instance of
the appliance supplied should have redundancy to ensure no single point of
failure.
Should have minimum 1 Gbps compression for web based applications
Page 76 of 96
Load balancing Features
The appliance should support layer 2 to layer 7 load balancing
The appliance should support server load balancing algorithms i.e. round robin,
weighted round robin, least connection, Persistent IP, Hash IP, Hash Cookie,
consistent hash IP, shortest response, proximity, SNMP, SIP session ID, hash
header etc.
Should support one arm, reverse and transparent proxy mode deployment
scenarios and should support nested layer7 and layer4 policies.
Should maintain server persistency based on source ip and destination ip, http
header, curl, cookie and SSL ID.
The appliance should support multi-port, scripted and custom health check with
content verification
Should provide application & server health checks for well-known protocols i.e.
ARP, ICMP, TCP, DNS, RADIUS, HTTP/HTTPS,RTSP etc.
The appliance should have and/or relationship to check various dependencies
for the application delivery
The appliance should support layer4 and layer 7 load balancing for
HTTP/HTTPS,FTP/FTPS, SIP, RTSP , RDP, TCP, TCPS and UDP protocols
Clustering and failover
Should provide comprehensive and reliable support for high availability based
on
Per Virtual IP based Active-active & active standby unit redundancy mode.
Stateful session failover with Connection mirroring support
Appliance should not have any limitations for connection mirroring
Should support USB based FFO link to synchronize configuration at boot time
of HA
Support for multiple communication links for real time configuration
synchronizations including HA group, gateway health check, decision rules, SSF
sessions etc. and heartbeat information
Should have support for secondary communication link for backup purpose
Should support floating IP address and group for stateful failover support.
Appliance should have support for minimum 256 floating IP address for a
floating group
Should support built in failover decision conditions including unit failover,
group failover and reboot
Should also have option to define customized rules for gateway health check -
the administrator should able to define a rule to inspect the status of the link
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between the unit and a gateway
Configuration synchronization at boot time and during run time to keep
consistence configuration on both units.
The appliance should have software based site selection feature to provide
global load balancing features on same appliance
Should support global load balancing algorithms like global round robin (grr),
VIP based weighted global round robin, global connection overflow, global least
connections, IP overflow, Proximity etc.,
SSL Features
Should provide Secure online application delivery using hardware-based high
performance SSL acceleration with minimum 1 Gbps of SSL throughput scalable
to 1.5 Gbps and minimum 7,500 ssl TPS scalable to 15,000
The appliance should support Certificate format as “OpenSSL/Apache, *.PEM",
"MS IIS, *.PFX", and "Netscape, *.DB".
The appliance should have additional hardware card to perform the SSL
offloading / acceleration for 1024 and 2048 bit certificates.
The appliance should support use of password protect Certificate/Private Key
backup/restore to/from local disk or remote TFTP server, and through WebUI
The appliance should support Self generates CSR (Certificate Signing Request),
self-signed Certificate and private key for specified host.
The appliance should support customization for SSL Error pages.
The appliance should support HTTP to HTTPS location header rewrite for
enhanced application delivery support
The appliance should have end to end ssl support to act as a SSL Server and/or
as SSL Client
Should support client certificate verification, certificate bases access control,
CRL's (HTTP, FTP ,LDAP) and OSCP protocol
Security and Application Acceleration
Should provide performance optimization using TCP connection multiplexing,
TCP buffering and IEEE 802.3ad link aggregation.
Should support TCP optimization options including windows scaling, timestamp
& Selective Acknowledgement for enhanced TCP transmission speed.
TCP optimization option configuration should be defined on per virtual service
basis not globally.
Appliance should provide real time Dynamic Web Content Compression to
reduce server load.
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Should provide selective compression for Text, HTML, XML, DOC, Java Scripts,
CSS, PDF, PPT, and XLS Mime types.
Should provide Advanced high performance memory/packet based Web cache;
fully integrated with HTTP/HTTPS
Should provide support for customized cache rules including max object size,
TTL objects, refresh time interval etc.
Should provide detailed cache access statistics based on IP or http hosts
Should support cache refresh with CLI, XML-RPC input commands and
"PURGE" request
The appliance should support transparent, layer 7 proxy and triangular mode
support
The appliance should support L7 rule based application firewall to protect the
internal applications
Appliance should have security features like reverse proxy firewall, Syn-flood
and dos attack protection features from the day of installation.
Appliance should provide secured communication channel with EMS for
management
The appliance should have redundant power supply from day 1
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3.3.4 SAN Storage
Item Description of Requirement Compliance (Y/N)
Operating System
& Clustering
Support
The storage array should support industry-leading Operating
System platforms including: Windows Server 2008, Windows
2012, Vmware, Citrix, Sun Solaris and Linux.
Capacity &
Scalability
1. The Storage Array shall be offered with:
A) 21TB usable capacity under RAID 5 using 300GB 10K
RPM HDD or Higher.
2. Storage shall be scalable to minimum of 400 TB using
900GB drives or Higher
Cache (Controller
and System)
1. Offered Storage Array Controllers shall be configured with
a Minimum controller cache of 8GB.
2. Cache shall be dynamically managed for both Read and
Write operations. The system should be configured with a
minimum of 2TB of ‘write-back’ mirrored cache. Based on
SSD or Flash.
Architecture &
Processing Power
Controllers shall be true active-active so that a single logical
unit can be shared across all offered controllers in
symmetrical fashion, while supporting all the major
functionalities like shrink Provisioning, Data Tiering etc.
No Single point of
Failure
Offered Storage Array shall be configured in a No Single Point
of configuration including Array Controller card, Cache
memory, FAN, Power supply etc.
Disk Drive
Support
Offered Storage Array shall support 6Gbps dual-ported 300 /
/ 600 / 900 /1200GB Enterprise SAS hard drives.
Raid Support &
Virtualization
1. Offered Storage Subsystem shall support Raid 0, 1 , 1+0, 5
2. Offered storage array shall have native virtualization
support so that Raid 1. Raid 5, Raid 1+0, can be carved out
from a logical space instead of dedicating separate physical
disks for each application.
3. Every supplied disk shall be able to participate into
multiple and different raid sets simultaneously.
4. In case vendor doesn't have above functionality, then 20%
additional raw capacity shall be provided for each type of disk
to balance out the capacity utilization (This will be in
Addition to the ‘Volume Sparing Capacity’ provided for.
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Item Description of Requirement Compliance (Y/N)
Data Protection In case of Power failure, Storage array shall have de-stage
feature to avoid any data loss, for a minimum of 96 hours.
Host Ports, 1. Offered Storage shall have minimum of 8 host ports for
connectivity to servers running at 8Gbps speed.
Volume(Capacity)
Sparing / Global
Hot Spare
The System should be configured with at least 20% of Spares
capacity in each category of RAW Capacity of drives
configured. In case of hard disk failure, the system shall be
able to do dynamic / online reallocation to spare disk
automatically disk including remanufacture functions
without manual intervention.
Performance and
Quality of Service
1. Shall have capability to use more than 40 drives per array
group or raid group for better performance.
2. Storage shall be provided with Performance Management
Software.
3. Offered storage array shall support quality of service for
critical applications so that appropriate and required
response time can be defined for application logical units at
storage.
4. Offered Storage/Solution proposed shall have published
benchmark with more than 50,000 IOPS at less than 5ms
response time.
Maintenance Offered storage shall support online non-disruptive firmware
upgrade for both Controller and disk drives.
Storage Array
Configuration &
Management
Software
1. Vendor shall provide Storage Array configuration and
Management software.
2. Software shall be able to manage more than one array of
same family.
Storage Tiering 1. Offered storage shall support dynamic migration of Volume
from one Raid set to another set while keeping the
application online.
Remote
Replication
1. The storage array should support hardware based data
replication at the array controller level across all models of
the offered family.
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3.3.5 SAN Switch
Minimum Specifications Compliance (Y/N)
SAN switch should be of director class with minimum 32 ports populated and
active. Should have non-blocking architecture and scalable to 192 ports in a
single domain with 8Gbps full duplex with no over subscription with local
switching. Two nos. of Fibre channel switch should be provided in high
availability mode. Bidder needs to populate the required ports as per the sizing
and design
If a new switch is provided, it has to be interoperable with the existing switch
with no performance impact to existing fabric
Additional SFPs and licenses to be added non-disruptively
Port SFPs to be added as per recommendation considering the number of
servers, storage ports and tape library
Should support at least 8 Gbps FC ports and also support scaling up to 16 Gbps
FC Ports in the same chassis.
SAN Switch should have equal performance from any port to any port on the
director for consistent performance
All the ports should operate at minimum 8 Gbps and auto-negotiate to
4Gbps/2Gbps and should support for 16Gbps in future.
All the components should be hot swappable field replaceable units allowing
non-disruptive maintenance
There should not be any single point of failure in the switch. The SAN switch
should provide Enterprise-class availability features such as Dual-redundant
control processors, redundant hot-swappable power and cooling subsystems.
Power supply and fan assembly should have different FRU.
Non-disruptive Microcode/ firmware Upgrades and hot code activation.
It should be possible to isolate the high bandwidth data flows traffic to specific
trunks by simply using Zoning.
Switch should provide advanced zoning capabilities and allow health and
performance monitoring capabilities. Support for web-based management and
should also support CLI.
Should have proactive fault detection and alerting capability to avoid any hot-
spots in the fabric.
The switch should be rack mountable.
Provide Adaptive Networking services such as Quality of Service (QoS) to help
optimize application performance in consolidated, virtual environments. It
should be possible to define high, medium and low priority QOS zones to
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Minimum Specifications Compliance (Y/N)
expedite high-priority traffic.
It shall be possible to configure the switches with alerts based on threshold
values for temperature, fan status, Power supply status, port status.
Switch shall support diagnostics features such as port mirroring, Syslog, Online
system health, Port-level statistics etc.
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3.3.6 Virtual Tape Library
Minimum Specifications Compliance (Y/N)
Offered Virtual tape Library shall be of modular design to allow configuration,
addition of capacity. Tape library shall be configured with minimum 50 number
of data cartridges,1 bar code label pack, cleaning cartridge etc.
Offered Virtual Disk library shall be offered with minimum of 20 TB of usable
space scalable to more than 100 TB of usable space in Raid 5/6
Each front-end head / Node of Virtual Tape Library shall have the ability to
configure at least 16 tape Libraries, at least 100 or more tape drives & at-least
2000 Cartridge slots.
Offered Virtual Tape library Solution shall have capability to deliver selective
restore from disk Library itself.
The Virtual Tape Library should be compatible with the proposed Storage
Solution infrastructure including the SAN Storage, SAN Switch etc.
The Virtual Tape Library should be compatible with all the leading backup
software products.
The Virtual Tape Library should have the ability to flexibly emulate the most
commonly used tape drive/ tape formats like LTO-Gen3, LTO-Gen4, LTO-Gen5
etc.
Each Offered Virtual tape Library head / node shall have minimum of 2 x 4Gbps
fiber Channel connections to SAN switches.
Fault tolerance in the offered Virtual tape library shall be achieved by
redundancy technology like RAID 5/6.
Offered Virtual Tape Library shall offer inbuilt Hardware Data compression,
without performance degradation,
Page 84 of 96
3.3.7 Desktops/PC
# Features Specifications Compliance (Y/N)
1 Make Must be specified
2 Model
Tower Model Required. Must be specified. All the
relevant product brochures and manuals must be
submitted.
3 Processor Intel / AMD; i5 Processor or equivalent ; with speed
latest
4 Motherboard OEM Motherboard
5 Chipset Latest Generation compatible chipset to the supplied
CPU
6 RAM
Memory4GB expandable to 8GB Non-ECC DDR3
1600MHz SDRAM Memory, minimum Two DIMM
slots
7 Hard Disk Drive
& controller HDD500 GB 7200 RPM 3.5" SATA Hard Drive
8 Optical Drive Optical Drive16X Max DVD+/ RW
9 Graphics Integrated Graphics
11 Ethernet NIC 10/100/1000
12 Slots 4 PCI / PCI Express slots, VGA (1), USB (6)
13 Ports
6 USB Ports including 2 USB 3.0 Ports (with at least 2
in front), audio ports for microphone and headphone
in front.
14 Power Supply Bidder is free to provide the power as per the design
15 Keyboard Bidder may provide OEM Keyboard
16 Monitor
18.5" LED Monitor , Maximum resolution - 1366 x
768; Response time (typical)- 5ms ; TCO 5
certification for Monitor;
17 Mouse USB 2 Button Optical Scroll Mouse(Same make as
PC)
18 Operating
System
A proprietary Operating System Preloaded that is
equivalent to Genuine Windows(R) 7 Professional
SP1 (English) or above with updates / patches over
Page 85 of 96
# Features Specifications Compliance (Y/N)
the period of 5 years
19 Compliance And
Certification
As per industry standard for PC and energy star for
Monitor
20
Drivers for
different
Operating
systems
Drivers should be freely available on OEM's web site
and should be supplied in media along with PC
Page 86 of 96
3.3.8 Laptops
# Features Specifications Compliance (Y/N)
1 Make Must be specified
2 Model Must be specified. All the relevant product brochures and
manuals must be submitted.
3 Processor Intel or AMD; i3 Processor or equivalent; speed latest
4 Chipset Latest Generation compatible chipset to the supplied CPU
5 System Memory System Memory 4GB Up to 8GB supported, 1333MHz
Dual Channel DDR3,2 DIMM slots
6 Graphics Integrated Graphics
7 Hard Drive Primary Storage Options 500GB 7200RPM SATA Hard
Drive (Parks & protects HDD against system drops)
8 Optical Drive Optical Drive 8X or above DVD+/-RW with double-layer
DVD+/-R write capability
9 Display Display 14.0” High Definition Wide LED Anti-Glare
Display (1366x 768)
10 Audio/Visual
Integrated speakers
Integrated microphone (dual-microphone array when
equipped with HD webcam)
Stereo headphone/line out / Stereo microphone in 720p
HD webcam
11 Communication
s
Gigabit Ethernet network; WWAN 3G supported
(optional)
12 Integrated
Wireless
Wireless LAN: 802.11b/g/n and Bluetooth (BT V3.0 or
above)
13 Keyboard Bidder may provide OEM keyboard
14 Pointing Device Touchpad with gestures support, on/off button with LED
indicator, two-way scroll, two pick buttons
15 Battery Battery Options 6-cell (47WHr) Lithium Ion battery
integrated with optional long life cycle battery
Page 87 of 96
# Features Specifications Compliance (Y/N)
16 Interfaces /
Ports
Media Card Reader - One (1)
VGA - One(1)
HDMI- One(1)
Stereo microphone in -One(1)
Stereo headphone/line out -One(1)
Power connector -One(1)
RJ-45/Ethernet -One(1)
USB 2.0 / 3.0 - Four(4)
LED status indicators- Nine(9)
17 Operating
System
A proprietary Operating System Preloaded that is
equivalent to Genuine Windows(R) 7 Professional with
Latest Service Pack with updates / patches over the
period of 5 years
18
Drivers for
different
Operating
systems
Drivers should be freely available on OEM's web site and
should be supplied in media along with PC
Page 88 of 96
3.3.9 Multi-Functional Device
# Features Specifications Compliance (Y/N)
1 Make Must be specified
2 Model All the relevant product brochures and manuals must
be submitted.
3 Type Desktop Model with copy, print and scan
4 Display panel 4 line Display
5 Copying speed 22 CPM +/- 2cpm(A4)
6 Multiple copying Upto 99 copies
7 Resolution 600 x 600 Dpi
8 Zoom 50-200%
9 Copying size A6 –A3
10 Paper capacity Tray:250 sheets and Bypass tray:100sheets
11 Paper weight 60-162 gsm
12 Duplex copying Standard
13 Copying
Technology Laser
14 Warm up time 10 seconds or better
15 First copy time 6.5 seconds or better
16 Memory 16 MB or better
17
Reversible
Automatic
Document feeder
with duplex unit
Automatic copying on both sides
18 Copy features ID Card copy, Electronic sorting, Image rotation,
Series copy, Combine copy(4in1)
19 Print speed 20 PPM (A4)
20 Printer interface Standard USB 2.0;
21 Scanning speed B/W: 17 SPM, Colour:6 SPM
22 Scanning Drivers TWAIN, SANE
23 OS Requirements Linux and Windows (Linux Drivers mandatory)
24 Drivers
Drivers for Windows and Linux. The Driver Software
provided for Linux should have equal capability
compared to the one provided for Windows platform
Page 89 of 96
3.3.10 Dot Matrix Printers
# Features Specifications Compliance (Y/N)
1 Make Must be specified
2 Model All the relevant product brochures and manuals must
be submitted.
3 Printer Type Impact dot matrix
4 Number of Pins 24
5 Print Width 136 columns
6 Printer Speed
(Draft) 360 cps @ 12 cpi and above
7 Printer Speed 100 cps @ 10cpi and above
8 Input Buffer 64 KB or above
9 Interfaces USB , Parallel /Serial
10 Voltage AC 220 – 240V 50/60Hz
11 Multi Part Form 1 + 3 minimum (Details to be provided by the bidder)
12 OS Compatibility Linux and Windows.(Linux Drivers Mandatory)
13 Necessary Drivers
& Cables
Drivers for Windows and Linux. The Driver software
provided for Linux should have equal capability
compared to the one provided for Windows Platform.
Page 90 of 96
3.3.11 UPS – 1 KVA online UPS
# Features Specifications Compliance (Y/N)
1 Make Must be specified
2 Model All the relevant product brochures and manuals must be
submitted.
3 Power Rating 1 kVA/700W with 60 min backup
4 Technology True On-Line Double Conversion Architecture
5 Nominal input
voltage (VAC) 220/230/240 VAC
6 Input voltage
Range 160-300 VAC
7 Operating
Frequency 50Hz
8 Nominal output
Voltage 230 VAC
9 Output voltage
Regulation +/-1.5%
10 Overload
Capacity Up to 110 % for 30sec, 111-150% for 200ms Min.
11 Efficiency 85%(On-Line mode)
12 Load Crest Factor 3 : 1
13 LED LCD Display having complete information about the
C35Input and Output data
14
Standard
Communication
ports
RS232
15 Form Factor Floor Mounted type
16 Battery Type Sealed Maintenance Free
17 Battery Runtime
For 60 Min. backup minimum VAH should be 900.
Total number of batteries offered should be clearly
mentioned. Voltage of each battery offered should be
clearly mentioned Ampere-Hour rating of each battery
offered should be clearly mentioned. Total Volt-Ampere-
Hour rating of the Battery Bank Offered should be
clearly mentioned
18 Start-On-Battery Should allow start-up of UPS without utility input
19 Operating Temp. 0°C - +40°C
Page 91 of 96
# Features Specifications Compliance (Y/N)
20 Storage Temp Recommended 0°C - +40°C
21 Audible Noise <50 dB battery MODE
22 RoHS
Compliance Should be EU RoHS / WEEE Compliant
23 Markings CE
24 Safety IEC 60950
25 EMC EN 50091-2 /equivalent
Page 92 of 96
3.3.12 24 Port Switch
# Minimum Specifications Compliance (Y/N)
1. Minimum 24 ports of 10/100/1000 base-T and 4 SFP uplink ports
2. 1 U Rack mountable
3. 55 Gbps or higher Backplane capacity and minimum 40 Mbps of
forwarding rate
4. Should have Non-blocking wired rate architecture
5. All interfaces should provide wirespeed forwarding for both Fiber and
copper modules
6. Support for at least 1000 VLANs & 12k MAC address
7. It should support IGMP snooping v1 & v2
8. It should support static IP routing and RIP
9. Should be upgradable to OSPF and PIM in future
10. Switch should support 8 hardware queues per port
11. Dynamic Host Configuration Protocol (DHCP) snooping
12. Switch should support LLDP and LLDP-MED capabilities
13. Should support IP source guard &DAI
14. Should support Secure Shell (SSH) Protocol and Simple Network
Management Protocol Version 3 (SNMPv3) to provide network security by
encrypting administrator traffic during Telnet and SNMP sessions
15. Switch needs to have console port for administration & management
16. Management using CLI, GUI using Web interface should be supported
17. FTP/TFTP for upgrading the operating System
18. IEEE 802.1x support
19. IEEE 802.1D Spanning-Tree Protocol
20. IEEE 802.1p class-of-service (CoS) prioritization
21. IEEE 802.1Q VLAN
22. IEEE 802.3 10BASE-T specification, IEEE 802.3u 100BASE-TX
specification
23. Device should be CCC certified
24. The device should be minimum EAL 2+ Certified
25. The Switch should also support:
26. *Should support rate limiting
*Should support Strict priority queuing
*should support port based ACL
Page 93 of 96
3.3.13 API Security
Proposed solution under this heading should provide following web services security including Web
services access control, threat protection, web services adaptation and metering as specified below:
Web Services Threat Protection
Content inspection using XML Schemas,
XPath JSON Schemas, JSON Path,
regular expressions and string
comparisons
Cross Site Scripting
Cross Site Request Forgery
XML Entity Expansion and Recursion
Attacks
XML Document Size Attacks (based on
size, width, depth etc.)
XML Parser Attacks
Jumbo Payloads
Recursive Elements
MegaTags–Elements
Public Key DoS attack
XML Flood
XML Encapsulation
XML Virus
Replay Attacks
Resource Hijack
Dictionary Attack
Message Tampering
Falsified Message
Data Tampering
Message Snooping
XPath Injection
SQL Injection
Xquery Injection
WSDL Enumeration
Routing Detour
Schema Poisoning
Malicious Morphing
Malicious Include (aka XML External)
Entity (XXE)Attack
Memory Space Breach
XML Morphing
Parameter Tampering
Coercive Parsing
Field level validation
Scanning of outgoing messages for
sensitive content, based on metadata or
regular expression pattern
Protocol Support & Mediation
HTTP / HTTPs
WebSocket
XMPP
FTP
EMS
AMQP
SMTP
Raw TCP
End-to-end compression
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Web Services Access Control
Integrated STS / SAML issuer
Support for web / browser-based SSO
Integration with LDAP identity stores
Integration with IAM solutions
SSL client-side certificate authorization
Web Services Transformation
SOAP to REST
REST to SOAP
XML to JSON
JSON to XML
Web services Rate Limiting
Web Services throttling & rate limiting
Web Services traffic Prioritization
Web Services caching
Limit web Services access based on user,
time of day / IP address
Route Web Services traffic based on
geography, IP address and/or backend
response time
Web Services Monitoring
Track overall Web Services performance
Track Web Services performance for
each operation
Track Web Services performance by
client IP
Page 95 of 96
3.4 Schedule of Payment Terms and Go-Live Definition
3.4.1 Schedule of Payment Terms
S. No Milestone % of Total Fee Basis of approval
1. Approval of Final SRS 5% Minutes of the PIU meeting
2. Deployment of necessary hardware at
SDC 10% Minutes of the PIU meeting
3.
UAT of the solution for 50% of the
planned 37 services along with the
reports
10% Minutes of the PIU meeting
4.
UAT of the solution for remaining 50%
of the planned 37 services along with
the reports
10% Minutes of the Apex Committee
meeting
5. Security and Performance Testing
Certification for the entire solution 5%
Copy of Security and
Performance Testing
certification
6. “Go-Live” for 50% of the services 10% Definition of “Go-Live” is
appended below 7. “Go-Live” for all of the services 10%
8. Operations and Maintenance Phase 35% To be paid in equal quarterly
instalments for 24 months
9. Successful Exit Management 5% Minutes of the PIU meeting
Total 100%
Page 96 of 96
3.4.2 Go-Live Definition
TNeGA and / or ELCOT will accept the commissioning and project Go-Live only after successfully passed
SDLC review process and also satisfying all the following parameters
UAT sign-off from each of User Department
Security, Performance, Testing, & VAPT
Stabilization of the solution successfully meeting the minimum SLA with live transactions for
continuous period of 2 months in the production environment
The capacity building to all intended audience before the end of stabilization period
Based on the above four parameters Go-Live sign off will be issued by ELCOT / TNeGA