Delivering Patients not Problems

Recognition of our role within the Five Year Forward View

Who are we?

• Whole system independent ambulance service provider

• Specialist section of Mental Health Ambulance Care

• Manage all distance transfers

Five Year Forward View

• Recognition of problem

• It is not a problem which ceases with elimination of out area admissions

• Variation of quality and care during transit

Transit scenario

Managing risk

Tools:

• Understanding the environment

• Information

• Training

• Staffing

• Learning

• Flexibility

• Management

• Support resources

Transit scenario

BenefitsA service which delivers patients not problems

• Patient experience

• Staff satisfaction

• Low intervention and incident rates

• Managing Patients with mental health illness

• Not criminalising

Case study – Changing staff perceptions

Tees, Esk & Wear –

“ERS Medical crews are flexible and spend time with the patient prior to transfer.”

“There is no rush and they give the patient all the time they need to ensure they are calm when entering the vehicle whilst continually interacting with the patient.”

“ERS Medical crews are professional and empathetic”

“Plan journeys and breaks at places of safety”

Our aim• Manage risk through quality and training

• Secure through staff not environment

• Provide a service I would want to use

• Promote ethos in line with Five Year Forward View to say:

“Can you believe we used to do that!”

Questions Welcome...