crashcourse personas

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Crash course i Personas

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Page 1: Crashcourse personas

Crash course i Personas

Page 2: Crashcourse personas

Olika info är intressant, vad spelar roll för din målgrupp?

• för tjänster

• för webbplatser

• för enskilda appar

• för fysiska produkter

• osv…

Page 3: Crashcourse personas

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NamePersona type

Age>ŽĐĂƟŽŶTechnical comfortJob Title

Back story

�DŽƟǀĂƟŽŶƐ

Goals

��&ƌƵƐƚƌĂƟŽŶƐ

Feel free to doodle!

Persona Template

Quote

_”

Tell us a bit about their livesͻ�ͻ�ͻ�ͻ�

What concerns do they have? Why do they choose this service? How have they found or heard about the service?ͻ�ͻ�ͻ�ͻ�

What do they want to get out of this service? What are they aiming to achieve?

ͻ�

ͻ�

ͻ�

ͻ�

ͻ�

What’s stopping them from choosing the serviceor annoying them?

ͻ�

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Sum up their experience with the service.WŽƐŝƟǀĞ�Žƌ�ŶĞŐĂƟǀĞ͘

Page 5: Crashcourse personas

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DESCRIPTION

Describe your persona. Describe who he or she is in the context of the (future) service. What are his or her objectives,both rational and emotional? Be sure to use the characteristics that you indicated in the dimension poster.

NAME

OCCUPATION

OTHER Other element that has an influence on your service.

Is your persona someone who figures everything out on his or her own, or not?

DO-IT-YOURSELFER ADVICE SEEKER DELEGATOR

SERVICE ATTITUDE

Page 6: Crashcourse personas

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10th European Academy of Design Conference - Crafting the Future 8 | P a g e

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Figure 2. The concept design sheet.

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10th European Academy of Design Conference - Crafting the Future

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Page 8: Crashcourse personas

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Page 9: Crashcourse personas

Go to gemba

bild ifrån göteborgsbloggarna.se

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Marknadsför internt

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i korthet

1. samla in info internt

2. samla in info externt (kopplat till punkt 1)

3. go to gemba

4. marknadsför internt

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