Created by Julie

MENYEDIAKAN LAYANAN RECEPTIONMembuat Catatan & Laporan FO

Report is made by Reception base on the hotel operational cause each hotel has deferent policy about report such as :

1. Expected Arrival List2. Expected Departure List3. Form A ( police)4. Guest In The House5. Room Count Sheet6. Room Sales Recapitulation7. Analyze Hotel Statistic Report8. Room Report ( laporan tamu tiba & berangkat)

I. Front Office Documentation

Cont’d1. Expected Arrival List :

is a form content with guest name who will be expected arrive in that day made by Reservation Section

Dokumen Reservasi

Reservation Form

08

A

B

C

EAL

Reservation Slip pada rak

EAL

Di kirim ke Reception

Cont’d

2. Expected Departure Listis a form content with guest name who will be expected depart in that day made by night reception

Room Rack Slip EDLDistribute to :1.Housekeeping2.F & B 3.FO Cashier4.Reception

Arrival & Departure Book

Cont’d3. Form A :

is a form to record foreign guest who stay in our hotel and hotel should report them to police at least 1 x 24 hour

4. Guest In The Houseis a form to record all guest name who stay in hotel by night reception and will send to other department / outlet in the tomorrow morning

Other Department

/ outlet

Room Rack

Arrival & Departure Book

GIH yesterday

GIH Form

Cont’d5. Room Count Sheet

is a form to record all room sold in one day and night ( 24 hours) made by night reception / night audit at 00.01 am, or hotel said it closing

Room Rack

Record from 1st

To next floor

Record from 1st

To next floor

Record from 1st

To next floor

Cont’d

6. Room Recapitulationafter filling Room Count Sheet night reception make Room Sales Recapitulation to know all income for 1 night and all guest data

In put data fromArr & Dept Book

Room ReservationCancellation

No Show

a. Transient (pay)b. Day Use (guest use room but not for stay)c. Compliment (guest free room only)d. Vacant (empty room)e. Out of order (broken room)f. House Use ( guest room used by management free)

Cont’d7. Analyze Hotel Statistic Report

we make this form to know :a. to monitor hotel operationalb. as a evaluation instrument to do activitiesc. as a standard evaluation to do new activities with same program

Standard count :a. Persentase tingkat hunian (% occupancy)

Jumlah kamar terjual X 100 %

Jumlah kamar tersedia untuk di jual

Example : Room Sold 232 , Available 410 so 232 X 100 % = 56,58 % 410 b. Percentage of double occupancy

Jumlah tamu – jumlah kamar terjual X 100%

Jumlah kamar terjual

Cont’d

c. Guest per room

Jumlah tamu X 100%

Jumlah kamar terjual d. Average daily rate ( rata rata tarif kamar harian)

Total pendapatan hotel

Jumlah kamar terjual

8. Arrival & Departure Report / Room Report

is a report made by night reception and data take from Arrival & Departure

Book & room Rack, this report will distribute tomorrow before 8 am

Add Your Text

Cont’d

8. Room Reportis a form to write all guest check in and check out on that day ( one day). The data we take from Room Rack and EAL / EDL in that day, so that we should keep Room Rack accurately because we can take many guest information from Room Rack

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