creating a business case for omprompt
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Creating a Business Case for OmPrompt
OmPrompt Quick Read
2| OmPrompt - Creating a Business Case for OmPrompt
Imagine if your closest competitor, challenged by many of the same weaknesses in its order to cash (O2C) process as your business, decided to find a better way of operating...
Let us paint you a scenario... A competitor of yours asks their Head of Supply Chain (or Head of Customer Service or Head of Logistics) to reduce days sales outstanding (DSO) and improve the percentage of complete orders.
She learns about OmPrompt’s capabilities and is convinced of its potential to fill those gaps and improve the overall process. In addition to getting her team members back to the work of growing the business (instead of investing in manually repetitive back-office tasks), she knows that there will be other ways OmPrompt will streamline and enhance the quality of their O2C process.
Within days of making the decision, OmPrompt’s Customer Automation Management is implemented, with no software to install or hardware to buy. Onboarding is quick and coordination with existing systems is easy. And your customer service team only needs to get involved if there are exceptions that must be managed.
Three months later, this Head of Supply Chain is asked by the Head of Finance to put together a narrative describing any improvements in the O2C system that can be tied to the OmPrompt implementation so that he can determine ROI. The Head of Customer Service looks at the entire process, from order to payment, and identifies the most dramatic benefits.
Her report might look something like the following...
Consider this Scenario:
Creating a Business Case for OmPrompt - OmPrompt | 3
If your customers were to become dissatisfied with your performance, would this competitor be their next choice? Customer Automation Management gives companies a strong competitive advantage. With OmPrompt, your competitor now has a process that’s virtually free of wasted time and effort, they have greater control over customer processes, are able to reduce error rates, improve cycle times and make their employees and their customers happier. They are also in a stronger position to grow their businesses.
Don’t let your competitors get ahead of you, build your own business case for OmPrompt Customer
Automation Management.
OmPrompt Business Case Review:• Our DSO has gone from
40+ to 37 days. This is due, in part, to improvements in order-accuracy-related-automation. Our customers are experiencing more accurate fulfilment of their orders and we’re being paid more quickly because more of our orders are ‘right’.
• We’ve had far fewer fulfilment errors and, as a result, fewer disputes with customers. I’d say that in general they are more confident in the our ability to get it right.
• It’s much easier to handle the variety of unique requirements our customers have.
This is something we thought would always require intervention, but it’s now automated.
• Our order-to-cash cycle has decreased from 40+ to 37 days. This result can be attributed to the combination of OmPrompt components, all of which contribute to a quicker and more accurate process.
• Qualitatively, I expect our customers are finding our customer service representative (CSRs) more helpful and better able to focus on the positive aspects of customer service.
• I can let CSRs take on the kind of work that allows them to help customers, build relationships, demonstrate our ability to satisfy their needs, and even to upsell when possible. I’m happier about that and they seem to be, too.
• The system learns how to process exceptions, so the exceptions become the rules. Once we know something about a customer and how they do things, that information is retained and referred to again and again by the system.
Call our team of experts and see how OmPrompt can help your business!+44 (0)1235 436000 or visit: www.omprompt.com
In Conclusion
4| OmPrompt - Creating a Business Case for OmPrompt
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As the pioneer of customer automation management, OmPrompt helps a growing number of the world’s leading brands eliminate gaps in the order-to-cash process that have tradition ally required manual workarounds.
OmPrompt has innovative ways of automating repeti tive manual work in the customer management cycle, enabling clients to free up resources, manage by exception, remove restric tions, and eliminate risks to their businesses.
Our intelligent, cloud-based solutions are delivered as a service, co-exist with EDI-based solutions, are quick to deploy, easy to extend, and offer an exceptionally fast ROI.
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