creating and sustaining real accountability elizabeth a. kaye and patricia m. bombard october 6 2014...
TRANSCRIPT
Creating and SustainingReal AccountabilityElizabeth A. Kaye and
Patricia M. Bombard
October 6 2014
1:45 – 2:45 p.m.
Structuring Accountability Guiding Principle:
The way to structure accountability is to ask yourself the right question[s] for right now.
For Today’s Session: Pick one accountability question that feels most personally urgent to
you right now to share with the group.
Experience Poll If you had to rate yourself today in terms of your experience of coaching on a scale
of 1-5, where would that be?
1 - know nothing 2 - have read/talked about it 3 - know someone who has one or is one 4 - have experienced coaching myself 5 – coach others regularly
What is Leadership Coaching? Ø Actively seek ways to increase choice
Ø Provide greater decision-making authority and responsibility
Ø Develop the capabilities of your team
Ø Foster self-confidence in your staff by letting others lead--James M. Kouzes & Barry Z. Posner, The Leadership Challenge
Leadership Coaching Skills / Tools
Ø Active Listening 2 ears, 1 mouth Requires full energy & attention Use reflective listening to:
-Help speaker confirm or clarify
-Understand the crux
-Articulate concept fully
Leadership Coaching Skills / Tools
Effective Questioning Personalized and learner-oriented Open-ended, not leading Ask for specifics: who, what, when, where, how
Tread lightly with why Genuinely curious Grounded and realistic
Leadership Coaching Skills / Tools
Provide a frame and foundation Structure Support Accountability
GROW: Questions sequence G- Goals: what do you want? R- Reality: what is happening now? O- Options: what could you do? W-Will—what WILL you do?
John Whitmore, Coaching for Performance
GOALS Questions What do you want? When do you need it? Who would be involved? Where would this take place? What would that look like? How much do you need to decide now?
REALITY Questions What is within your power? What are the barriers to doing what you need to do? Who must be involved in the solution? When is your closest deadline? Where are resources to help with this? How can you get what you need to start?
OPTIONS Questions What are your options? Have you had success before? What works? Who could share expertise or experience? How could you begin to address this? When do you need to begin? How will you know it is accomplished?
Make a plan for assessment of goals
WILL Questions What are you willing to do? By when? (specific date) Must anyone else sign off on this step? What will you do first? Second? How will you deal with the barriers? What will success look like for you?
Three Power Keys - Handout1. What is the least I can do to achieve success?
2. What is within my power in my current leadership situation and what is not?
3. What am I willing to give up to make room for what is most important to me?
