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visit us at http://www.kudospower.com 1Visit us at http:///www.kudospower.com

CREATING KUDOS

How to empower your users and create community

Presented by: Lori Enos

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WHY VISIT KUDOSPOWER.COM To find more articles and information

about creating community. To learn how we can help you create

your own community of super users.

visit us at http://www.kudospower.com

visit us at http://www.kudospower.com 3

KUDOSHonor, Glory, Acclaim

Acclaim or praise for exceptional achievement

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AGENDA Introductions Why create a community of users? The KUDOS Experience Creating your own KUDOS experience Utilizing your KUDOS Graduates



INTRODUCTIONS

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WHAT MAKES ME QUALIFIED?

User

Five years as an SAP user at a repetitive mfg companySelf-created and management recognized super userBusiness Plant AnalystCreated an informal community of users

KUDOS

Creator

Created the KUDOS program at a discrete manufacturing companyDeveloped a program that was both a learning forum and community

Proj

ect Manager

SAP project manager for an SAP implementation.Leveraged the KUDOS community for process redesign, training, and support



WHY CREATE A COMMUNITY OF

USERS?

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WHO OWNS YOUR SYSTEMS?

The Business?

IT?


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WHO SHOULD OWN YOUR SYSTEMS?

Systems

IT Maintains

Shared process

improvement responsibility

Business owns process

and data


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WHAT KUDOS DOES

Builds mutual understanding

• Accounting understands why manufacturing does what it does• Manufacturing understands why accounting needs the data it does

Gets users talking

• What are our problems?• What are the process differences?• How can we synchronize our processes?

Empowers Users

• Users are empowered to redesign the processes• Users are empowered to help themselves


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HOW DOES THIS HELP THE BOTTOM LINE?

Reduces Support Costs

• Super users train other users.• Super users share knowledge• Super users brainstorm solutions that don’t require system changes.

Reduces project costs

• Do not have to spend time documenting / learning processes.• Super users can serve BA’s

Streamlines / Synchronizes processes

• Super users work together to create common processes across facilities.• Reduces the number of “systems” IT is supporting



THE KUDOS EXPERIENCE

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WHAT KUDOS IS NOT

In-Depth Training

• KUDOS only provides hands on training for cross functional functionality

A drop in experience

• Users need to commit to attend all sessions

A Party

• Learning has to be fun and KUDOS encourages learning through skits, presentations, and other activities.• Getting together after our sessions encourages a sense of community.• KUDOS users end up working nights during sessions to get their day jobs done.

Appropriate for distance learning

• The face to face aspect of KUDOS is what fosters community.


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WHAT KUDOS ISA time boxed learning program

• Has a defined year long curriculum• Let the group determine what happens next

Cross functional training

• Users are introduced to the system as a whole• Users are introduced to the details of each area and the interaction of each area by experts in those areas.• Users are trained on advanced functionality that impacts all areas (queries, variants, etc.)

Leadership training

• Users are trained to train other people• Users are trained on change management• Users are trained on leadership• Users are trained to analyze processes

An interactive experience

• All participants are required to participate in skits, presentations, etc.• Competition is created to encourage interaction.• Cross functional / cross plant teams are created to encourage interactionvisit us at http://www.kudospower.com

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WHAT KUDOS CREATESCommunity

• Opportunities are provided for users to get to know each other as people and not just co-workers.• Shared experiences create a close knit community.

A Powerbase

• KUDOS creates a powerbase that the company can leverage to drive change

Training

• Super users create training materials for their users• KUDOS / IT leadership can help structure the training into courses

Empowerment

• Users become owners of the system• Users feel empowered to make changes to their processes


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A TYPICAL KUDOS SESSION (DAY 1)

Day / Time Topic Presenter

8:00 to 8:30 Registration / Breakfast

8:30 to 9:00 Greeting / Announcements

KUDOS Coordinator

9:00 to Noon Materials management training• Overview• Master data• Key system

configuration

Materials Management / IT Class Members

Noon to 1:00 PM Lunch

1:00 PM to 2:00 PM Plant overview and tour Plant management

2:00 PM to 4:30 Materials Management Processes• Purchasing• Receiving• Inventory

Management

Materials Management process owners

4:30 PM to 5:00 PM Wrap up/ Discussion Group


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A TYPICAL KUDOS SESSION (DAY 2)

Day / Time Topic Presenter

8:00 AM to 8:15 AM Housekeeping / Announcements

KUDOS Coordinator

8:15 to 9:30 AM Working with SAP Variants

KUDOS Team Member

9:30 AM to Noon Change Management KUDOS Coordinator or resident expert

Noon to 1:00 PM Lunch

1:00 PM to 3:30 Change Management KUDOS Coordinator or resident expert

3:30 PM to 4:00 PM Wrap up KUDOS Coordinator


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HOW SESSIONS ARE TAUGHT Lectures and Life Experience

Lectures and presentations on material.Shared experiences from the group and the

instructor to drive information home. Interactive Exercises

Skits to illustrate learning pointsParticipants present to their classmates Exercises that encourage discussion

TakeawaysBooks provided that include all slides and

supplementary materialSoft copies are made available on the Web



CREATING YOUR OWN KUDOS GROUP


KUDOS PROCESS Prep Work

Basic Analysis Determining what you

want to teach Determining where to hold

your sessions Build the KUDOS Class

Who should participate? Who shouldn’t participate? Class Size

Selling KUDOS Developing your sales

pitch Sell Management Obtain management buyin Sell Participants

March Forward Send your invites Develop your content Organizational Tips Kick Off and Go Post your material

Graduation, lessons learned and next steps Congratulate your class

and formally recognize them

Poll your class and learn what worked and what didn’t?

Plan for Year Two


UTILIZING YOUR SUPER USERS


DON’T WAIT

Look for opportunities to leverage your super users right away

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PROJECTS

Business analysts/leads for new implementations

• Training• Process analysis / design

Process improvement projects

• Develop one model for similar processes at different locations.• User acceptance testers


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SUPPORT AND TRAINING

Support

• Provide peer support for other users• Troubleshoot systems problems

Training

• Training documentation for existing processes.• One on one training• Training of new users



QUESTIONS AND ANSWERS