creating our new normal - elite dental alliance · financial concierge . clinical concierge ....
TRANSCRIPT
![Page 1: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/1.jpg)
Creating Our New Normal
Happy Teams! Happy Patients! Happy Doctors!
![Page 2: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/2.jpg)
Concierge Team The Teams are committed to not just “finding” a new normal. They are committed to “creating” their new normal. Scheduling Concierge Treatment Concierge Financial Concierge Clinical Concierge
Creating Our New Normal
![Page 3: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/3.jpg)
Concierge Team Building confidence with car side conversations.
Creating Our New Normal
![Page 4: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/4.jpg)
Playful environment The Greeter – Roller skates Food trucks – Morning coffee
Creating Our New Normal
![Page 5: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/5.jpg)
Concierge Team Selfies – “Hey Mom…” “Mom I am on my
way out…”
“Dr. Yim say’s I am his favorite patient”
Creating Our New Normal
![Page 6: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/6.jpg)
Case Acceptance: Incredibly high 1. Rescheduled NPE had waited two months for the appointment 2. “New” New Patient Exams coming in for an appointment during this time really want braces
Creating Our New Normal
![Page 7: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/7.jpg)
Case Acceptance: Incredibly high
Creating Our New Normal
![Page 8: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/8.jpg)
New Starts
Case Acceptance: Incredibly high
Creating Our New Normal
![Page 9: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/9.jpg)
Case Acceptance: Incredibly high
Creating Our New Normal
![Page 10: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/10.jpg)
![Page 11: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/11.jpg)
Scheduling: Under or over staffed for the current patient flow “Like things at like times” stay in the zone Arch wire Aligners Repos Debands etc.
Creating Our New Normal
![Page 12: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/12.jpg)
Scheduling: Debands
Creating Our New Normal
![Page 13: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/13.jpg)
Scheduling: Debands
Creating Our New Normal
![Page 14: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/14.jpg)
The practice averages = 35 Debands in a month X 2 month closure = 70 Debands to reschedule + current month 35 = 105 Debands to build into the schedule June 35 Debands = 140 Debands to build into the schedule
Creating Our New Normal
![Page 15: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/15.jpg)
Marketing = Increase visibility Signage
Creating Our New Normal
![Page 16: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/16.jpg)
Marketing = Increase visibility We are back
Creating Our New Normal
![Page 17: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/17.jpg)
Marketing = Increase visibility Thank you to local hero's
Creating Our New Normal
![Page 18: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/18.jpg)
Marketing = Increase visibility Messaging = Stay social: Instagram, Facebook
Creating Our New Normal
![Page 19: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/19.jpg)
Marketing = Increase visibility Messaging = Stay social: Instagram, Facebook
Creating Our New Normal
![Page 20: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/20.jpg)
Marketing = Good Neighbor Programs
Creating Our New Normal
![Page 21: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/21.jpg)
Marketing = Good Neighbor Programs
Creating Our New Normal
![Page 22: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/22.jpg)
Marketing = Good Neighbor Programs
Creating Our New Normal
![Page 23: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/23.jpg)
Marketing = Good Neighbor Programs
Creating Our New Normal
![Page 24: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/24.jpg)
Marketing = Sponsor and donate to summer camps and classes
When we do re-open, we will be taking donations of disinfectant wipes and hand sanitizers. We will have enough on hand to open, but these things are hard to come by these days and sometimes limited on what you can buy per person, we will need a lot in order to continue
operating safely.
If we run out and cannot maintain the sanitation needed we may have to close again and we definitely do not want to have that happen so we are trying to stock pile as much as we can and will be taking any and all donations of those items that you would like to donate.
Creating Our New Normal
![Page 25: Creating Our New Normal - Elite Dental Alliance · Financial Concierge . Clinical Concierge . Creating Our New Normal . Concierge Team . Building confidence . with car side conversations](https://reader036.vdocument.in/reader036/viewer/2022062607/604f626cc6937f15811451cb/html5/thumbnails/25.jpg)
HOMEWORK:
1. Re-schedule the NPE 2. Re-schedule the OBS patients 3. Create a Deband plan 4. Like things at like times 5. Stay visible: Signage & Social Media 6. Be a good neighbor