creating sustainable businesses - e belaruse-belarus.org/docs/egov2012.pdfinternet population (mln...
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![Page 1: Creating Sustainable Businesses - e Belaruse-belarus.org/docs/egov2012.pdfInternet population (mln internet users 2010/2011) Russia (54,9 million internet users) Belarus (4,1 million](https://reader035.vdocument.in/reader035/viewer/2022070808/5f0682a57e708231d418597e/html5/thumbnails/1.jpg)
Creating Sustainable
Businesses in the Knowledge Economy
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Belarusian profile of
E-Government
everything must change so that everything can
remain the same?
Chisinau 14.06.2012
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Infrastructure
Growth internet Audience in Belarus
April, 2012
4 303 764 Penetration
53% Growth ’10-’11-– 17%
Daily usage – 79,66%
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Infrastructure
Growth broadband in Belarus:
April, 2012
4 303 764 Penetration
53% Growth ’10-’11-– 17%
Daily usage – 79,66%
Source:ITU http://www.itu.int/ITU-D/ict/statistics/
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March 2010 – March 2012
67,85%
(50,69%) Broadband
users
38,7%
(32,67%) Higher education
Age: 15-18 - 9,93% (9,39%)
19-24 - 20,67%(30,10%)
25-34 – 30,27%(28,49%)
35-44 – 19,01%(18,86%)
45-54 – 12,95%(11,59%)
55+ – 7,17% (1,57%)
50,35% 49,11%
49,65% 50,89%
31,88% (32,99%) MINSK
9,42% ( 6,41%) BREST
10,01% ( 7,85%) VITEBSK
9,93% ( 11,24%) GOMEL
7,56% ( 6,21%) GRODNO
8,52% ( 5,38%) MOGILEV
22,68% (29,92%) OTHER
Source: gemiusAudience, 03/2010, 03/2012 http://www.audience.by
Mobile
11,41% 4,99%
Internet population
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Internet population (mln internet users 2010/2011)
Russia (54,9 million internet
users)
Belarus (4,1 million internet
users)
Latvia (1,3 million internet
users)
0
10
20
30
40
50
60
Mil
ion
s
December 2010 December 2011
Internet population
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Internet population
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8
Internet penetration (2010-2011 change)
Smallest
markets the highest
penetration level
Eastern markets the lowest
penetration level
Belarus fastest growing
market (+17%)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
2010
2011
Internet population
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Mobile internet traffic increased significantly
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E-Gov users
http://www.minsk.gov.by
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Minsk.gov.by Audience
86,2% Minsk users
45% Higher education
24% Students
Age:
15-18 - 9,73%
19-24 - 32,5%
25-34 – 36,23%
35+ – 21,5%
56,24%
43,76%
MIDDLE LEVEL MANAGER/
PROJECT MANAGER – 13%
SPECIALIST/CHIEF SPECIALIST –
31%
STUDENTS – 18%
Source: gemiusAudience, 03/2012 http://www.audience.by
10%
Minsk Internet
Audience
E-Gov users
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E-Gov users
http://www.minsktrans.by
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Minsktrans.by Audience
26,59%
Unfinished High
Only 21% High
55,19% 44,81%
Source: gemiusAudience, 03/2012 http://www.audience.by
E-Gov users 15%
Minsk Internet
Audience
Age:
15-18 – 19,62%
19-24 - 38,19%
25-34 – 27,76%
35+ – 14,42%
91% Minsk users
MIDDLE LEVEL MANAGER/
PROJECT MANAGER – 10%
SPECIALIST/CHIEF SPECIALIST –
14%
STUDENTS – 31%
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Up to 2010 Electronic Belarus
2010 -2015 Information Society Strategy
Presidential decree N 60 requirements to the
governmental websites web sites content
Applied software Institute
Ministry of Justice - state register of judicial persons
and entrepreneurs
Ministry of Taxes. Ministry of Finance and etc. – state
automated information system as a core of e-
government infrastructure
E-government in Belarus: effective
government
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«Информационное общество», Международный
Союз электросвязи, 2011. Республика Беларусь
вошла в топ-10 экономик с наибольшим изменением
значения субиндекса доступ:
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E-Gov: strategy
Subprogramme “Electronic government”: execution of the state’s powers
in electronic form
there are no mentions of the fact that the convenience and needs of citizens
are crucial in forming a set of services on the basis of “life situations”
principles rather than automation of existing administrative procedures
the effect of implementation of the programme for citizens is determined
only in terms of quantity (reduction of administrative burden on citizens and
business, reduction of the number of referrals to the authorities for service
provision, reduction of waiting time);
expected results concern mainly state organizations and organizations
which “use global computer network Internet to obtain information from state
authorities and to present it to state authorities
«State electronic government»
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E-Gov strategy
“State-oriented approach”
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E-Gov : strategy
Programme without concept
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E-Gov: legislation
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E-Gov: strategy
• State authorities and organizations until January 1, 2016 must switch
to provision of electronic services through a portal of electronic
services in compliance with annual plans, approved by Council of
Ministries. This is stipulated in the Government Ordinance No. 509
dated May 31, 2012.
• The Ministry of Communications and Information before May 1, 2013 must
organize functioning of the system of information intermediaries that provide
e-services.
• The Ministry of Justice and the Ministry of Communications and Information
together with the Operational and Analytical Center until January 1, 2015
must ensure the work of the program complex “One window"
• Electronic services shall be provided by the newly created Republican
Enterprise “National center for electronic services”.
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E-gov: implementation
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E-gov: implementation
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E-gov: implementation
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E-gov: implementation
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One window
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One window
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One window
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Initiatives: Open data
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Open data
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Belarus: strategic planning principles
Technocratic approach
State centricity
Absence of comprehensive strategy
+ Lay low
Rely on inertia
Keep the project complex, hard to coordinate, and
vaguely defined
Minimize the implementers' legitimacy and influence
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E-Gov strategy
E-government index for the Republic of Belarus (difference with the mean value in
Europe) and General e-government index for the Republic of Belarus
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E-Gov strategy
2008
2010
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E-Gov strategy
Adequate and conceptual and legal framework to organize the processes
of electronic interaction between citizens and state authorities
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Gaps in strategic planning of Belarus government
definition of electronic government;
priorities and classification of goals by short- and long-term;
actions to build the demand from citizens and businesses for e-government
services;
identification of priority groups of services which are to be transferred into
electronic form, and the task of their integration up to the level of life
episodes and business situations;
issues of improvement of fulfilling state functions in the field of monitoring,
surveillance, forecasting, regulation within the e-government formation;
convenience of service provision and their effectiveness in terms of citizens
and businesses as basic criteria for e-government evaluation;
national standard of citizens’ media literacy;
clear definition of directions of strategic partnership with the representatives
of civil society and business-community.
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E-Gov challenges
Definition: normatively fixed definitions of terms “electronic government”
and “state service” versus “administrative procedure”
Demand analysis
Convenience and efficiency for citizens and businesses;
Awareness and skills of citizens
Strategic partnerships
Access to information!
Data protection!
Open data!
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E-Gov challenges
Civil servant centred: – Gateway – Expert – Advisor – The face of government
<[email protected]> www.demo-net.org
full service available 24 hours a day-seven days a
week, greater accessibility, and the capability to
obtain government services without visiting their
offices, and reduced service cost.
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E-Gov challenges
Demand for eGov services Media
education
Trust
Citizens needs “Citizencentricity” Life episodes as
a basis for eGov
Personal data protection
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E-Gov challenges
Demand for eGov services Media
education
Trust
Citizens needs «Citizencentricity Life episodes as
a basis for eGov
Personal data protection
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E-Gov challenges
Customer centred: – Customer does the job – Civil servant monitors and controls – Assistance limited – Standard technology the face of government
<[email protected]> www.demo-net.org
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E-Gov challenges
Simplifying the process for the
user
Increasing the level of service
to the use
Saving the user time
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Opportunities: multistakeholder approach
Academia, business, civil society
Government
integral electronic
government
concept
open resource to
expand the expert
network
public control
as effective
monitoring
Dialogue
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Opportunities: monitoring
citizens’ “electronic maturity”
priority of electronic government services
needs of state authorities and level of readiness for provision
electronic services
experts’ surveys
rating of electronic government development by regions
systematic monitoring of government web-sites
quality of e-services
citizens’ satisfaction
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E-Government: everything must change so that
everything can remain the same?
Additional comments
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Popularity of strategic objectives as evidenced in the
e-government strategies by Abdelbaset Rabaiah
and Eddy Vandijck
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Popularity of strategic objectives as evidenced in the
e-government strategies by Abdelbaset Rabaiah
and Eddy Vandijck
One of our prominent findings in this research is the noticeable concentration on the
technical components of e-government. We found out the following components labeled
as ―Basic Components‖ in the majority of strategies reviewed:
Electronic access to government
Electronic authentication
Unique identification numbers for citizens and businesses
Key registers/Authentic sources
Electronic personal identification (chip cards)
Electronic information exchange
Fast connections among government organisations
Although these technical components are crucial for building the basic infrastructure, yet
a holistic view of e-government must be depicted in the strategy. Since there has been a
shift from e-Government to e-Governance other socio-technical components must
receive proper attention.
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E-Government: everything must change so that
everything can remain the same?
How to use ICT in government?
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E-Government: everything must change so that
everything can remain the same?
How to use ICT in government?
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E-Government: everything must change so that
everything can remain the same?
Right question
How government should be run
given the existence of
ICT?
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E-Government: everything must change so that
everything can remain the same?
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E-Government: everything must change so that
everything can remain the same?
I
I do not know what happened!!!!
After getting orders to work online,
He drawn a line and shifted his desk on it...
[by Santulan Chaubey, Mar 2009]
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E-Government: public management perspective
Post WWW II period, the first
wave of ICT introducing into
public management
1980 ies “New public
management” (NPM),
e-government
Post 1995 e-government debates and ideal type digital
governance
Public value management” (PVM).
Post 2010 open government and transformational
government debates
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“Public value management” Post 2010 open government
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Open government
By now the maturity model look like the following (S.Y.Such, 2005)
Government led
Information provision
Q/A
One way PR activity
2 way relationship-equality:
Information request/disclosure
Service request
Citizen led partnership relationship:
Policy forum
Monitoring of administrative operations
“silos-based government” (autonomous
andself-sufficient entities in the
management of a policy cycle)
“co-governance” (every
single step involves the
contributions of all other
sectors of the economy
and society)
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Open government objectives
The Ministerial Declaration on eGovernment
approved in Malmö, Sweden, on 18 November 2009,
and the resulting European eGovernment Action Plan2,
made public on 15th December 2010
Service design centred around real user needs;
Service development done in collaboration with ‘third parties’ (businesses,
civil society, individual citizens);
Increased availability and reuse of public data and information;
Strengthened transparency of administrative processes; and
A more effective involvement of the external stakeholders (to public sector)
in the policy and decision-making cycle.
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Procedures: eGovernance
Administrative (1,5,6)
Service (4,5)
Decision making (1,6)
Political (2,3)
Ake Grцnlund, Orebro University <[email protected]> www.demo-net.org
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E-Governance: Strengthening administration
The increasing use of IT in administrative processes – a more comprehensive electronic information infrastructure – restricts the action space of the political sphere as this infrastructure becomes increasingly hard to change (and, indeed, understand). This means the influence of the administrative system is increased at the expense of the political one (Arrow 1).
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E-Governance: Less formal politics
The civil society cultures, in the electronic world for instance manifested in what is today called community networking, contains strong social elements but less of the characteristics of formal politics. To the extent that electronic tools and techniques from such cultures become used in formal politics the latter will become less formal and hence more open to the influence of active citizens (Arrow 2).
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E-Governance: Informatization
As administrators and users increasingly interact in service processes, many important details of these will be decided by this interaction. This results in service influencing politics, as large parts of service design will be implemented in ICT systems and hence increasingly hard to change by political decisions (Arrow 4).
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E-Governance: Influence of civil society
Increasing IT use in the civil society includes efforts to affect services in practice by individuals, by using electronic communication to influence individual administrative decision makers or simply by acquiring a better understanding of how the administration works by using the electronic information and tools provided. This includes new pressures on the administration, which can no longer hide behind an information monopoly, and hence increases the influence of civil society at the administration’s expense (Arrow 5).
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?
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Creating Sustainable
Businesses in the Knowledge Economy