DISTRICT ADMINISTRATION, BARPETA

Time is neutral and does not change things. With courage and initiative, leaders change things. Jesse Jackson

Without initiative, leaders are simply workers in leadership positions.Bo Bennett

You must be the change you wish to see in the world.Mahatma Gandhi

Siddharth Singh DC Barpeta

At a glance Journey So far…. Population-16,93,622 Area- 2282 Sq. Km Literacy-63.81% Huge riverine areas

Proactive FLOOD management Ethnic conflict management Employee Welfare measures

Barpeta – let’s get to know better

The woods are lovely, dark, and deep,But I have promises to keep,And miles to go before I sleep,And miles to go before I sleep.

http://barpeta.gov.in/index.htm

Some Starts…Initiatives taken…

GOAL - Delivery of services in a SMART way S = Specific M = Measurable A = Achievable R = Relevant T = Time-bound

Background PERCEPTION - People’s perception of Government and public offices

shaped by services rendered like issuance of certificates/permissions, etc

DC office in Barpeta had no specific time period for providing various

services

Huge delays in issuance of various certificates leading to different

allegations against staff ,officers

PUBLIC FACILITATION CENTRE

Public Facilitation Centre……An existence with a difference

Delivery of fifteen services to the citizens. Delivery of Services time bound. (all services delivered within 15 working

days) SMS Gateway (info of service delivery through sms) Service related co-ordination between the office of the Deputy

Commissioner and other offices Tracking system in case of delay and pendency. In case of rejection, information of the same to the applicant through sms

mentioning ground of rejection. Integration of Public Grievance Cell with PFC Three window access:- * Receipt * Issue * Public Complaints PFC database maintained through up to date MIS

Fifteen point services to be delivered…..

11 PERMANENT RESIDENTIAL CERTIFICATEPERMANENT RESIDENTIAL CERTIFICATE

22 NEXT OF KIN CERTIFICATENEXT OF KIN CERTIFICATE

33 NON CREAMY LAYER CERTIFICATENON CREAMY LAYER CERTIFICATE

44 DELAYED BIRTH/DEATH CERTIFICATEDELAYED BIRTH/DEATH CERTIFICATE

55 CASTE CERTIFICATE (SC)CASTE CERTIFICATE (SC)

66 CASTE CERTIFICATE (ST)CASTE CERTIFICATE (ST)

77 CASTE CERTIFICATE (OBC/MOBC)CASTE CERTIFICATE (OBC/MOBC)

88 SENIOR CITIZEN CERTIFICATESENIOR CITIZEN CERTIFICATE

99 CERTIFIED COPY OF COURT ORDERCERTIFIED COPY OF COURT ORDER

1010 JAMABANDI COPYJAMABANDI COPY

1111 BAKIJAI CLEARANCE CERTIFICATEBAKIJAI CLEARANCE CERTIFICATE

1212 CERTIFIED COPY OF ELECTORAL ROLLCERTIFIED COPY OF ELECTORAL ROLL

1313 PERMISSION FOR SPECIAL EVENTSPERMISSION FOR SPECIAL EVENTS

1414 LAND VALUATION CERTIFICATELAND VALUATION CERTIFICATE

1515 LAND SALE PERMISSIONLAND SALE PERMISSION

Work Flow of PFCApplication received at PFC

Cataloging/Entry in Data base/Receipt given

Service delivered

Certificate/Service Ready/Sms sent

Report received from Office

Dispatch to concerned office for verification

So, what are these changes…Earlier System Present System

1. Applications received in the Branch

Applications received in PFC

2. No definite time earmarked (from 1week to more than a year)

Service delivery within 15 working days

3. Sequential processing leading to delays

Parallel processing (in case verification is required from two or more offices)

4. No information about the documents required for a service

Requirement of documents for services displayed at PFC

5. Time consuming and inefficient Quick, hassle free and transparent

Cumulative Report of PFC, BarpetaDated: 02/05/2012 to 04/09/2013

Sl.No

Name of Services Cumulative Rejected Ready Total No. of Services Delivered

Total Pending

01 Permanent Residence Certificate 948 83 10 835 20

02 Next of Kin Certificate 268 21 8 234 5

03 Non Creamy Layer Certificate 114 8 8 98 0

04 Birth & Death Certificate 374 37 10 324 3

05 Scheduled Caste Certificate 2449 300 40 2051 58

06 Scheduled Tribe Certificate 487 14 15 450 8

07 OBC/MOBC Certificate 1329 75 25 1208 21

08 Senior Citizen Certificate 4 0 0 4 0

09 Certified Copy of Court Order 91 4 5 78 4

10 Jamabandi Copy 6327 329 108 5792 98

11 Bakijai Clearance Certificate 348 9 4 333 2

12 Certified Copy of Electoral Roll 63 2 4 55 2

13 Permission for Special Events 390 4 0 362 24

14 Land Valuation Certificate 8 0 0 8 0

15 Land Sale Permission 9737 38 305 9194 200

Total 22937 924 542 21026 445

THANK YOU