creative problem solving for ... - … · creative problem solving for quality decision making...
TRANSCRIPT
“WE CANNOT SOLVE PROBLEMS BY USING THE SAME KIND OF THINKING THAT CREATED THEM” A.EINSTEIN
1. Learn the art of quality decision making2. Get to know idea generation & creative solutions techniques 3. Acquire practical decision making tools4.5. Learn how to communicate your decisions & build an action plan to implement ideas
BENEFITS
2 Day Program
CREATIVE PROBLEM SOLVING FOR QUALITY DECISION MAKINGWORKSHOP
EARLY BIRD AND GROUP DISCOUNTS AVAILABLE
TO REGISTER CONTACT T: +971 4 4370704 | E: [email protected] | W: www.lynchpintraining.com
Dubai & Abu Dhabi
“12 CPE Hours for IMA Members”
1. Learn the art of quality decision making2. Get to know idea generation & creative solutions techniques3. Acquire practical decision making tools4. Understand a structured process in problem solving for e�ective decision making5. Learn how to communicate your decisions & build an action plan to implement ideas
SAVE WITH GROUP DISCOUNTS
By the end of the course, participants will be able to:
Describe a process for problem solvingDescribe techniques that will help an objective problem solving processRecognize the importance of creative thinkingDescribe how to use a creative thinking technique to generate ideasBe able to use the different idea generation techniquesUnderstand how to apply objective decision making to typical workplace scenariosEnhance analytical thinking
WHO SHOULD ATTEND?
OBJECTIVES
DirectorsManagersSupervisors Policy Makers in OrganizationsOther professionals who are involved in important business decisions including manage-ment decisions, customer decisions, project decisions, or changes
About Lynchpin Training
Established in 2009, Lynchpin Training is one of the leading multi-discipline training organiza-tions in UAE. Having trained over 1100 people across Middle East from banks, asset manage-ment firms, FMCG companies, government organizations, oil and gas companies, and con-sulting firms, today we offer innovative and down-to-earth training solutions in finance, leadership, and management we have built reputation of Excellence.
We train people in skills they need to work more efficiently, boost careers and improve organiza-tional performance. Whether you are looking to enhance leadership skills, get management training, or coaching for financial certification, at Lynchpin you will find an outstanding solution for all your training needs.Lynchpin’s compre-hensive training services bring an outstanding solution for all your training needs, including:
+80 Soft SkillsSpecialist Industry CoursesEMIRATI Development ProgramCorporate Finance & Banking CoursesCoaching for Industry Certification Exams
Most of our courses are available as tailored, in-house and public courses.
For more information please visit www.lynchpintraining.com
Creative Problem Solving For Quality Decision Making
TO REGISTER CONTACT T: +971 4 4370704 | E: [email protected] | W: www.lynchpintraining.com
LYNETTE HATLEYOriginally born and brought up in South Africa Lynette Hatley has over 25 years’ experience in training, leadership development and management consulting.
She has a B.Com and B.Com (Hons) from the University of South Af-rica (UNISA), and an MBA (General Management) from the University of the Witwatersrand (Wits Business School) in Johannesburg, South
Africa. Her undergraduate qualification is in Accounting and Business Economics, and her Hon-ours in Marketing.
Applying experiential training techniques and providing highly interactive innovative and in-spirational workshops Lynette is a highly rated facilitator for training assignments, including business coaching, personality discovery and empowerment, performance improvement and motivation, assertive communication, confidence building and public speaking, train the train-er, transformational leadership, creative thinking, finance for non-finance managers and other wide range of programmes in management.
Lynette has delivered trainings to Panasonic, Baker Huges, Adidas, Canon, Barclay’s Bank, DEWA, TNT Express, TECOM, GAC, Aramex, Hoerbinger, Gekko, Almarai (Saudi Arabia), Majid Al Futtaim, LUKOIL, First Gulf Bank, First Select, Niffan, Women’s College (Jeddah, Saudi Arabia), Ramada Hotel, CBI Bank and others.
TRAINER’S PROFILE
Content
The course will help you decide:
On the actions you can take and how to choose the best oneWhether the action you are about to take is going to improve the situation
The process will provide a series of techniques, each suitable for a different problem. Each tech-nique will be described using an example. After each example, you will get to participate in an exercise to learn that specific technique. This practical experience will help you understand and remember the technique.
How Experiential Learning Works
In small teams, delegates will “learn by doing” focusing on workplace scenarios and business situations they will take a problem solving ap-proach to break down a problem into pieces and find a reasoned and innovative solution.
Individual needs
An emphasis on the learner’s perspective and individual needs and challenges lead to learn-ing achieved through personally determined experience and involvement; also immediate transfer of skills and application of solutions in real workplace.
REASONS TO ATTEND
DAY 1Tools:
Root cause analysisCause and effect diagram
Create a constructive environmentTools:
Vroom-Yetton-Jagon modelStakeholder analysisStepladder technique5 Whys Generating new ideas
Generating solutionsTools:
BrainstormingReverse brainstormingThe Charette procedureSlip writing methodReframing matrixConcept fanAppreciative inquiryAffinity diagrams
DAY 2Analyzing solutionsTools:
Risk analysisSix thinking hatsImpact analysisStarbustingForce-field analysisPlus-minus-interestingCost-benefit analysis
Selecting a solutionTools:
Grid analysisPaired comparison analysisDecision treesNominal group techniqueMulti-votingDelphi technique
Review the processTools:
Blindspot analysisGroup thinkLadder of inference
Communicate your decision, and take actionTools:
Communication processIdentifying tasksIdentifying resources
A blend of tutor-led and experiential learning methods combined with practical situations and scenarios common in the workplace
Creative Problem Solving For Quality Decision Making
TO REGISTER CONTACT T: +971 4 4370704 | E: [email protected] | W: www.lynchpintraining.com
AGENDA FOR CREATIVE PROBLEM SOLVING FOR QUALITY DECISION MAKING
Creative Problem Solving For Quality Decision Making
Company Details
TO REGISTER CONTACT
THREE WAYS TO REGISTER+971 4 4019339 +971 50 3917228 [email protected]
*Platinum Package Send 4 delegates (Get 25% discount)USD 900 per person
Choose Your Package:
*Gold Package Send 2 delegates (Get 15% discount)USD 1020 per person
*Early Bird before December10th, 2013 (Get 15% discount)USD 1080 per person
*Regular FeeUSD 1200 per person
www.lynchpintraining.com
Registration fees include expert tutuion, workshop materials lunch & refreshments and your official Lynchpin Certificate documentation
Attendee(s) Details - Please complete in block capitals
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Name: ..................................................................................................................................................................................Job title.......................................................................................................Email: .......................................................... Tel: .....................................................Fax: ..................................................Mobile: .......................................................
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Special requirements (e.g. meals, accessibility): ________________________________________
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Company Details - Please complete in block capitals
Company: .........................................................................................................................................................................Address: .............................................................................................................................................................................Postcode: ...........................................................................Country: ............................................................................Tel: ..........................................................................................Fax: .......................................................................................
Name of the Department Head: ........................................................................................................................Department: ..............................................Fax: .............................................Email: .................................................
To assist us with future correspondence, please supply the following details:
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1. Please note that full payment must be recieved prior to the course to be admitted to the event.
2. There will be a 50% refund if the delegate concels registration more than 7 days before the course starts. There will be no refund if the delegate concels reg-istration 7 days or less prior to the course start date. if you are unable to attend a substituion delegate in welcome in your place at any time.
3. Lynchpin Training reserves the right to make changes to Program Content, dates, trainer, venue, timings if such action is deemed necessary.
4. Delegates are not allowed to record using any photographic, audio or video device during the course
Terms and Conditions
Due to unforeseen circumstances, the programme may change and Lynchpin reserves the right to olter the venue and/or speakers.
T: +971 4 4370704 | E: [email protected] | W: www.lynchpintraining.comTO REGISTER CONTACT
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Save $ costs and get a customized solution to meet your business objectives.We offer corporate courses for a group of 5 people and more. Committed to create customer-focused solutions and high quality of our trainings to impact your bottom line, we are one of a few organizations which offer 100% tailoring across our product portfolio.
If you need more information about our corporate pro-grammes contact Corporate Relationship Executive today.
Tel: +971 4 4370704 email: [email protected]