Crimson Hotel groupCustomer Service Training

Our Top Priority

• At Crimson Hotel Group, guest and employee courtesy is our top priority. Staff must report all incidents, no matter how minor, so that personnel can properly document and officially report any and all problems.

Spring Season

• Implementation of customer service guidelines• Installation of new signage throughout the hotels• Lobbies• Indoor and outdoor pool areas• Restaurant areas

• Completion of staff training in new customer service guidelines

To Help Our Guests Protect Themselves by the Outside Pool

• Stay well hydrated• Choose water over soft drinks or juices• Drink whenever you are thirsty• Apply sunscreen throughout the day• Wear hat or visor• Wear comfortable, non-slip shoes

Protect Our Guests - Inside

• Complete scheduled room checks• Repair any defects immediately• Verify lock mechanisms are working properly• Hallways must be well lit• Check HVAC systems daily• Refer questions to your supervisor

AT CRIMSON HOTEL GROUPCustomer Service Is Our Top Priority