Crisis and Emergency Management Seminar for Indonesia Oil & Energy Sector

Ian Pidgen• Highly accomplished Crisis Management Consultant with significant international exposure

spanning Energy, Oil and Gas, Banking, Financial Services, Corporate, Local Government, Health, Aviation, and Telecoms.

• Advised Global Clients and International Government on crisis and emergency management including Chevron, Shell, PTT (Thailand), Petronas, Petrochina, Sasol, Kuwait Oil Company, Qatar Gas,KodecoEnergy,BritishAviationAuthority,CathayPacific,INGBank,LabuanOff-ShoreFinancial Services Authority, Irish Aviation Authority and many others.

Ian Pidgen is the leading authority on crisis and emergency management authority in the Oil and Energy, Aviation and Banking sector with over 27 years of experience in Risk, Crisis and Business Continuity Management. He has recently advised one of the largest bank in UK to develop an emergencyandbusinesscontinuityplaninresponsetotheonsetofanH5N1FluPandemicandadvisedtheExecutiveBoardintheoverallimplementation.

As a highly accomplished Crisis Management Consultant, Ian has designed and implemented many crisismanagementresponseplanformajorinternationalclients.Hisclientsinclude-Chevron,Shell,PTT(Thailand), Petronas, Petrochina, Sasol, Kuwait Oil Company, Qatar Gas, Kodeco Energy, British Aviation Authority,CathayPacific,INGBankandmanyothers.

IanhaspreviouslyworkedfortheUKNationalCrimeSquadwherehisrolewastoadvisecompanieswhohadsufferedcriminalattacks,productcontaminationsandkidnappingofseniorexecutives.Heiscurrentlyamember of the Business Continuity Institute and holds a Diploma in Business Continuity Management from Coventry University.

Ian is able to work with people at all levels of an organization from board level downwards and can assureclientsofcompleteconfidentiality.Heisapersuasiveandpragmaticconsultantwiththeknowledgeandexperiencetomatchclients’requirements.

Faculty Director

Knowledge for the world business leaders C L A R I D E N 25 - 26 March 2013

Grand Hyatt Jakarta

Ian Pidgen• HighlyaccomplishedCrisisManagementConsultantwithsignificantinternationalexposure spanning Energy ,Oil and Gas, Banking, Financial Services, Corporate, Local Government, Health, Aviation, and Telecoms.• AdvisedandtrainedoilandenergyexecutivesfromChevron,Shell,PTT(Thailand),Petronas, Petrochina, Sasol, Sonangol (Angola), Kuwait Oil Company, Qatar Gas, Kodeco Energy and many others.

Ian Pidgen is the leading authority on crisis and emergency management authority in the Oil and Energy, Aviation and Bankingsectorwithover27yearsofexperienceinRisk,CrisisandBusinessContinuityManagement.Hehasrecentlyadvised one of the largest bank in UK to develop an emergency and business continuity plan in response to the onset of anH5N1FluPandemicandadvisedtheExecutiveBoardintheoverallimplementation.

As a highly accomplished Crisis Management Consultant, Ian has designed and implemented many crisis management responseplanformajorinternationalclients.Hisclientsinclude-Chevron,Shell,PTT(Thailand),Petronas,Petrochina,Sasol,KuwaitOilCompany,QatarGas,KodecoEnergy,BritishAviationAuthority,CathayPacific,INGBankandmanyothers.IanhaspreviouslyworkedfortheUKNationalCrimeSquadwherehisrolewastoadvisecompanieswhohadsufferedcriminalattacks,productcontaminationsandkidnappingofseniorexecutives.Heiscurrentlyamemberofthe Business Continuity Institute and holds a Diploma in Business Continuity Management from Coventry University.

ClaridenExecutiveEducation

Crisis and Emergency Management Seminar for Indonesia Oil & Energy Sector

EXECUTIVESUMMARYProgram:

Dates: Location:

Crisis and Emergency Management Seminar for Indonesia Oil & Energy Sector25–26March2013(2days)GrantHyattJakarta

EarlyBird1(Register&payby28Jan2013):EarlyBird2(Register&payby25Feb2013): RegularTuitionFee:

US$2,150US$2,350US$2,450

Groupdiscount:10%for2ndparticipantsfromthesameorganization.Forregistrationsbefore28January2013andfor3ormoreparticipants,

the 4th participant will receive a complimentary seat.

FACULTYDIRECTOR

Program Essence:

Oilandgascompaniesfaceamyriadofrisks intoday’sglobalmarketplace.Theserisksrangefromaccidents from leaks, spills, explosions and in theworst case situation, loss of lives anddevastated environment in the surrounding waters and beyond. In addition, companies often receive negative publicity and scrutiny from investors, local government, customers and regulators leading to financial losses during this period. Oil and energy executives todayneed to lead and manage their organization through a time of great uncertainty and scrutiny duringacrisis.Inthistwo-dayintensiveandhands-onprogram,youwilllearnhowtodevelopan effective and holistic incident, crisis, business continuity and contingency plans to manage crisis in your industry. Youwill learn to identify the key risk andmitigation factors in yourcompany and develop a comprehensive plan that will allow your company to achieve a state of crisis and continuity preparedness. Participants will also learn how to cultivate the relationships with emergency services and public authorities and successfully deal with the media during a crisis. Youwillalsodiscoverwhymanycrisismanagementplansfailandparticipantswillundergorealworld crisis management case studies with live simulations and group discussions with leading oilandenergyexecutives.

2ContactAdmissionsOfficeat+6568995030|admissions@claridenglobal.com|www.claridenglobal.com

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PROGRAMOVERVIEWOilandenergycrisisfrequentlyattractslargeamountofpublicattention.Whenhydrocarbonsleak,pipesburst,oilrigscollapse or waterways are fouled, corporate reputations can be tarred for years. In addition, scrutiny from the local and state government, media, investors, customers, regulators, environmentalists and public stakeholders often adds to the tension and complication in defusing a crisis. Disasters do not wait for a convenient time to happen. Companies often facenegativefinancialconsequences in lightof thesecrises. Inmostrecentoilcrisis,BP’sMexicanOilspillhascostthecompanyoverUS$10bninpenaltiesandfinesontopofthenegativepublicitythecompanyhasreceived.Oiland Energyexecutivestodayneedacomprehensiveandeffectiveriskmanagementplantodealwithcrisisproactivelywhenit happens. Inthistwo-dayintensiveandhands-onprogram,youwilllearnhowtodevelopaneffectiveandholisticincident,crisis,businesscontinuityandcontingencyplanstomanagecrisisinyourindustry.Youwilllearntoidentifythekeyriskandmitigation factors in your company and develop a comprehensive plan that will allow your company to achieve a state of crisis and continuity preparedness. Participants will also learn how to cultivate the relationships with emergency servicesandpublicauthoritiesandsuccessfullydealwiththemediaduringacrisis.Youwillalsodiscoverwhymanycrisis management plans fail and participants will undergo real world crisis management case studies with live simulationsandgroupdiscussionswithleadingOilandEnergyexecutives.

HOWYOUWILLBENEFIT

Throughthisexecutiveprogram,participantswillbeableto:• Discover a methodical and practical approach to identify how, why and when crisis appears in your organization

andhowtomanagetheirconsequences• Learnhowtodevelopeffectiveandholisticincident,crisis,businesscontinuityandcontingencyplanstomanage

crisis for energy, for oil and gas and related energy industries• Understand the relationships with emergency services and public authorities – and how to work with them• Developabetterunderstandingofcrisisresponseatlocal,regional,stateandnationallevels.• Learn how to deal with the media and get them on your side• Achieve a state of crisis and continuity preparedness• Establisheffectiveinternalandexternalcommunications• Embedyourorganization’sbuy-inasoneofthesuccessfactorsinmitigatingcrisis

Taughtbyaleadingauthorityinoilandenergycrisisandemergencymanagement,attheendofthetwo-dayexecutiveprogram,youwillbebetterequippedtoplanfor,respondtoandrecoverfromacriticalincidentorcrisissituation.

This highly interactive program is designed for: • Business Continuity Managers• Emergency Managers• OperationalRiskManagers• RiskManagers• TechnicalSupportManagersandStaff• Security Managers, Planners and Advisors• I.T. Managers• SecurityOfficers• FireOfficers

WHOWILLBENEFITMOST

PROGRAMOUTLINEDAY ONE - Understanding the Nature of an Incident

Introduction to Crisis Management• The case for crisis management• Types of crisis• Learning from Case Studies• VideosCase Study and Exercise: Learning the lessons

Emergency Planning and Procedures• Preparedness phase• Incident control planning• Emergency response• Incident control teams

Comprehensive Plan Structure for Crisis Management• Quick reference guides• Crisis management plan• Support functions• IT disaster recovery• Communications• HumanResources• Facilities and security• Incident levels• Incident roles• Key elements in plan

Security, Risk Assessment and Management • WhattolookforinaEMC• Facilitiesandequipment• Lay out• Control boards• Virtual EMC• Security

Dealing with People and Human Factors• Personal priorities in a crisis• Human factors• Critical disaster stressors• Cognitive reactions• Counseling & other interventionsCase Study: Human factors

Understanding Crisis Management Standards• Reviewofthecurrentcrisismanagementstandards• ISO22301businesscontinuity• PAS 200 crisis management

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Ian Pidgen has advised major international companies including:

• Audit Commission (UK)• British Aviation Authority• Business Link Southwest• CathayPacific• Chevron• EnfieldBoroughCouncil• Experian• INGBank• Irish Aviation Authority• Kodeco Energy• Kuwait Oil Company• LabuanOffshoreFinancial

Services Authority

• NorthcliffeMedia• Petrochina• Petronas• PTT (Thailand)• Qatar Gas,• RoyalCollegeofNursing• Sasol• Shell• Solihull Borough Council

PROGRAMOUTLINE

DAY TWO

Coordination with Public Authorities• Command structure• Designated point of contact• Informationrequired• Bomb alerts• Assembly points• Cordons• Suspect packages

Case Study: Hurricane Sandy

Ensuring Business Continuity• Reviewofbusinessinterruptions• The case for business continuity• Key components• Riskevaluationandcontrol• Indentifying the single point of failure• Business impact analysis• Recoverytimeobjectives• Recoverypointobjectives

Exercise: Identifying your critical activities

Public Relations and Media Management• Public relations case studies• Prepared statements• Stakeholder management• Internal communication

Case Study: BP and Dominos PizzaExercise: Prepared statements

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Testing and Exercising Your Plan• Auditing your plan• Areas to be tested• Exerciseprogression• Enhancements• Conductingtheexercise• Exercisedebrief• Post test reporting

Control Measures with Pandemics• Planning Issues• Policy development• Technology• Control measures• Workforceissues• Supply chain• Transport• Communications

Learning Points & ConclusionTeamcrisismanagementquizLearning points AwardingofCertificates

REGISTRATION PAGE

Knowledge for the world business leaders C L A R I D E NCRISIS AND EMERGENCY MANAGEMENT

SEMINAR FOR INDONESIA OIL & ENERGYSECTOR25–26March2013|GrandHyattJakarta

Booking Contact (Approving Manager) Mr/Mrs/Ms:_____________________JobTitle:_________________________Department:_____________________Telephone:_______________________Fax:____________________________Email:____________________________________________________________Organisation:_____________________________________________________Address:___________________________________________________________________________________________________Postal Code:____________

I would like to receive more information on hotel accomendation using Clariden Global coporate rate.

Please Register the following participant(s) for this Program:1stParticipantName(Mr/Mrs/Ms):_____________________________________JobTitle:___________________Department:_____________________________Telephone:___________________________Fax:___________________________Email:_____________________________________ Date of Birth:______________2ndParticipantName(Mr/Mrs/Ms):____________________________________JobTitle:___________________Department:_____________________________Telephone:___________________________Fax:___________________________Email:_____________________________________ Date of Birth:______________3rdParticipantName(Mr/Mrs/Ms):_____________________________________JobTitle:___________________Department:_____________________________Telephone:___________________________Fax:___________________________Email:_____________________________________ Date of Birth:______________4thParticipantName(Mr/Mrs/Ms):_____________________________________JobTitle:___________________Department:_____________________________Telephone:___________________________Fax:___________________________Email:_____________________________________ Date of Birth:______________

PROGRAM FEES1ST EARLY BIRD FEE: US$2,150(Registrationandpaymentmustbereceivedby28January2013)

2ND EARLY BIRD FEE: US$2,350(Registrationandpaymentmustbereceivedby25February2013)

REGULAR FEE: US$2,450

GROUP DISCOUNT: 10%for2ndparticipantsfromthesameorganization.Forregistrationsbefore28January2013andfor3ormore participants, the 4th participant will receive a complimentary seat.

ImportantNotice:Paymentsarerequiredwithregistrationandmust be received prior to the Course to guarantee your place.

PAYMENT METHODSBY CHEQUE / BANK DRAFT :MadepayabletoClaridenGlobalPteLtdandmailto:3InternationalBusinessPark,#04-31,NordicEuropeanCentre,Singapore609927.

BY TELEGRAPHIC TRANSFER TO:BankName: DBS BANKBank Branch Code: 027Bank Address: 6 Shenton Way, DBS Building, Singapore 068809BankAccountNo: 27-903583-8Bank Account name: Clariden Global Pte LtdBankSWIFTCode: DBSSSGSG

Please note that all bank charges are to be borne by participants. Please ensure Clariden Global receives the full invoiced amount.

Note: Please include invoice number on all payment types and your compa-ny’snameinyourpaymentinstructionsforourreference.

CREDIT CARD:To make payment by credit card, please call our client services hotline at +6568995030.

4 WAYS TO REGISTER

Email:admissions@claridenglobal.com

Fax:+6565674328

Call:+6568995030

Website:www.claridenglobal.com

DATE AND LOCATIONThisexecutiveprogramwillbeheldat:Grand Hyatt Jakarta25–26March2013JalanM.H.ThamrinKav.28-30,Jakarta10350,IndonesiaTel :+622129921234Fax :+622129921345Website :http://www.jakarta.grand.hyatt.com/

Thefeeforthistwo-dayexecutiveprogramincludesallwrittenmaterials,lunchand refreshments.

HOW TO REGISTER AND PAYAninvoiceandregistrationconfirmationwillbesentwithin7days,pleasecontactus if you have not heard from us within 7 days. Payment can be made by credit card,bybanktransferorbychequemadepayableto“ClaridenGlobalPteLtd.ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT.

ACCOMMODATIONAccommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with yourregistrationconfirmation.

SPONSORSHIP

INTERESTED IN PROMOTING YOUR ORGANIZATION TO OUR PARTICIPANTSFor more information on sponsorship, tabletop displays & insert opportunities,pleasecontactusat68995030.

CANCELLATIONS AND SUBSITUTIONSOnce we have received your booking, the place(s) are confirmed. No refundswillbemadeforanycancellations,however,programcreditsofequivalentvalueonly applicable for Clariden Global events will be provided. Credits can only be redeemedfor1programandisvalidforonlyone(1)yearfromdateofissue.Substitutionwithaqualifiedcandidateisallowedbyprovidingatleast5working days of advance notice to Clariden Global. One time substitution is allowed with nocharges.Subsequentsubstitutionswillbecharged10%adminfee.

ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORMPLEASE NOTE: Clariden Global Pte Ltd reserves the right to change thecontent and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, Clariden Global Pte Ltd will refund the full amount and disclaim any further liability.

ENQUIRIES:Ifyouhaveanyqueriesaboutregistrationorpaymentpleasedonothesitatetocontactourclientservicesdepartmenton+6568995030.

PRIVATEDISCLOSURESTATEMENT:Any information provided by you in relation to this event is being collected by Clariden Global Pte Ltd and will beheld in the strictest confidence. Itwill be added toourdatabase for theprimary purpose of providing you with information about future events and services.

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