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Crisis Information Management Sanjana Hattotuwa Special Advisor, ICT4Peace Foundation

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Very brief overview of Crisis Information Management - new tools, products and techniques

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Page 1: Crisis Information Management

Crisis Information Management

Sanjana Hattotuwa

Special Advisor, ICT4Peace Foundation

Page 2: Crisis Information Management
Page 3: Crisis Information Management

Firstcitizenjournalist? •  AbrahamZapruder

•  Bell&Howellcamera

•  Lessthan30seconds

•  SoldtoLifeMagazineforUS$150,0003dayslater

Page 4: Crisis Information Management

LondonBombings

•  7July2005(7/7)

•  Within24hours,theBBChadreceived1,000stillsandvideos,3,000textsand20,000e‐mails.

Page 5: Crisis Information Management

UNCIMStocktakingProcess

•  CrisisInformationManagementcapabilitiesandcapacitiesintheUNSecretariat,NYandkeyUNagencies

•  Stocktakingconductedover2008withDPKO,DSS,UNICEF,variousarmsoftheUNDP,OCHA

Page 6: Crisis Information Management

Keyaindings •  Intraagency“pointsolutions”thathaveemergedinresponsetoparticulareventsorneeds

•  ManyofthesesolutionshaveproducedexcellentresultsandcouldbeleveragedacrosstheUNsystemintimesofcrisis.

•  However,atpresentmanytools,solutionsandprocessesremainunknownandisolatedfromoneanother.

•  Sustainabilityofpointsolutions?

•  Agencylearning/widerinstitutionallearningofpointsolutions?

Page 7: Crisis Information Management

Keyaindings

•  Stafftransience

•  Interoperabilitynon‐existentorpoorwithinandbetweenagencieslearningtoinformationsilos,dataloss,duplicationetc

•  Poorpoliciesandpracticesinformationmanagement

Page 8: Crisis Information Management

Keyaindings •  Inwardlooking–beneaiciariesandpublicareoutside,untrustworthy

•  NewmediaandICTswereoftenseenasbandwidthhogsandserioussecuritythreats

•  Parallelcommunications–UNmandated/needsdrivenresponsesbystaff

•  InfrastructureissuesattheUNSecretariat

Page 9: Crisis Information Management

Keyaindings •  Novitalrecordsarchivalprogrammeacrosstheinstitution.Dataintegrityandlong‐termstoragewasleftuptoindividualagencies.

•  Agencyledcategorisationofinformationdidnotsometimesmakessensetootheractors

•  Informationoverload

•  Seniormanagementnotinterested

Page 10: Crisis Information Management

Crisis Information Management Systems: New directions, old

challenges?

Page 11: Crisis Information Management

8ICTsforsharedsituationalawareness

1.  Twitter(micro‐blogging)(e.g.http://spy.appspot.com)

2.  RSS(e.g.GoogleNewsReader)

3.  Wiki(e.g.CCCPAwiki)

4.  Mobiles(SMS)

5.  GPS(realtimelocationdata)

6.  Mapping(GIS–GoogleMaps/GoogleEarth)

7.  VoIP(e.g.Skype)

8.  Socialnetworking

Page 12: Crisis Information Management

Informationbreakdown

Newmedia

Mainstreammedia

UNintelligence

• Twitter• Flickr• Blogs• SMS/MMS/Mobiles• Socialnetworks

• CNN/BBC/AlJazeera• Local/NationalTVandradio• Printmedia(mainstream/regional)• Alternativeprintmedia

• Sitreps• HumanitarianInformationCentres• Agencydatabases/emaillists• Personalcontacts/relationships

Page 13: Crisis Information Management

GoogleEarth|CrisisinDarfur

Page 14: Crisis Information Management

EasytouseGPS

Page 15: Crisis Information Management

Twitterhttp://www.twitter.com

•  FirstreportsofChineseearthquakeinMay2008werefromTwitter

•  MexicoCityearthquakein2007

•  MinneapolisBridgecollapsein2007

Page 16: Crisis Information Management

Mumbaibombblasts26thand27thNovember2008

Page 17: Crisis Information Management

Spyhttp://spy.appspot.com

Page 18: Crisis Information Management

Flickr|Vinuhttp://www.alickr.com/photos/vinu/sets/

72157610144709049/

Page 19: Crisis Information Management

Wikipediahttp://en.wikipedia.org/wiki/

26_November_2008_Mumbai_attacks

Page 20: Crisis Information Management

Wikipediahttp://en.wikipedia.org/wiki/

26_November_2008_Mumbai_attacks •  400+edits/updates

•  100+authors

•  Lessthan24hoursafterairstattack

Page 21: Crisis Information Management

SocialNetworking

Page 22: Crisis Information Management

“RevolutionFacebookStyle”NewYorkTimes,22ndJanuary2009

•  InmostcountriesintheArabworld,Facebookisnowoneofthe10most‐visitedWebsites,andinEgyptitranksthird,afterGoogleandYahoo.

•  AboutoneinnineEgyptianshasInternetaccess,andaround9percentofthatgroupareonFacebook—atotalofalmost800,000members.

•  April6YouthMovement,agroupof70,000mostlyyoungandeducatedEgyptians,mostofwhomhadneverbeeninvolvedwithpoliticsbeforejoiningthegroup.

Page 23: Crisis Information Management

Gazaaid •  TheAustraliansenatehasapproved$10millionUSDaidtothePalestinianpeopleintheGazaStrip.StimulatedbyagroupofactivistsonFacebookwhocalledthemselves"ThePro­PalestinianLobbyonFacebook."

•  Thegroup,whichwasformedshortlyafterthewaronGazastarted,consistsofanumberofnetworksthattogetheramounttonearlyonemillionpeople,includingPalestinians,andinternationalsfromdifferentpartsoftheworld.

Page 24: Crisis Information Management

Broadcasting|Ustream.tv

Page 25: Crisis Information Management

Bambuserhttp://bambuser.com/

Page 26: Crisis Information Management

Somekeydifferences•  SystemswithinUN•  Agencyfocusedandagencyowned

•  Inwardlooking•  Generallyveriaied/agencyproducedortrustedsource

•  Setupfordissemination•  Proprietarydataformatsandsystems

•  Littleornointeroperability

•  Hardtolearn

•  SystemsoutsideUN •  Crowdsourcedinformation/outwardin

•  Veriaiabilityoptionalandhard

•  Designedforscalability•  Opensource/Opendatastandards

•  Potentialofinteroperabilityhigh/Informationexchangedpoor

•  Easytolearn


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