crisis management
DESCRIPTION
nursingTRANSCRIPT
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OSH SolutionsCrisis Management
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OSH SolutionsCrisis management or incident management are events normally characterized by confusion and panic.
Often times rational thinkers will have difficulties maintaining their composure in a crisis.
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OSH SolutionsAll crisis are different but have similar characteristics.
SurpriseInsufficient informationEscalating flow of events that will outpace response.important issues resulting in a media frenzyLoss of control real or perceivedDisruption of normal decision making processThose affected usually have a short term focus
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OSH SolutionsCrisis management involves strategies to mitigate the following characteristicsSurprise- awareness, analysis, contingency plansInsufficient information- reporting guidelinesEscalating events that outpace response- effective procedures, plans and decision makingimportant issues resulting in a media frenzy- external information plan
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OSH SolutionsLoss of control real or perceived- leadership, good procedures*(tested)
Disruption of normal decision making process- procedures and planning
Those affected usually have a short term focus- comprehensive strategic plans
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OSH SolutionsCrisis managementCan be dealt with by:Policies- common recurring situationsContingency plans- proactive vs reactiveCrisis Mgt. procedures- reactive
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OSH SolutionsPolicies or DrillsFor recognized eventsA standard operational proceduresControlAllows outside scrutinyprovides a decision making process- enables a long term focusPolicies will not always cover every drillDrills examine policies not peopleDrills represent the foundation of good policies
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OSH SolutionsContingency PlansContingency Planning is about being prepared for the what ifs-anticipating and avoidingWorking through possible events and planning for all possible contingenciesContingency planning needs to be a continuous process
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OSH SolutionsCrisis Management ProceduresImmediate first response-drillsIdentification/establishment of a crisis management planning groupGroup covers key functional areasWorks through a defined processAn extension of contingency planning process-but dealing with now vs future
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OSH SolutionsPROCESSImmediate action takenIdentification of planning groupAnalysis of situation-current statusOptions available-Solve problems-Monitor situations
Ultimately be prepared to make a decision
Assign roles
Clear command and control measures
Consider additional what ifs
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OSH SolutionsOTHER COSIDERATIONSMaintain current programmes
Internal information is critical
External scrutiny -media plan
At the end lesson learned
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OSH SolutionsMEDIADO-use media advice-Stick to known facts-tell the truth-keep your koolDO NOT- speculate- lie- apportion blame-offer information off the record
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