Is ERP or Generic CRM really practical for your contact center?

CRM

Contact-Center CRM software is being fast recognized as a necessary requisite for business success. It gives customer service representatives a unified view of customers across all existing systems and empower them to shorten response times and resolve issues on the first contact. Also, it helps identify high-impact offers at the moment of customer interaction.

Maxar is a contact-center-based CRM application carrying plenty of features & functions, tailored to both inbound and outbound customer retention, marketing campaign management, available for all contact channels, i.e. phone call, email, sms, fax, web chat, and social media. It definitely helps increase productivity and ensure customer satisfaction.

Maxar - Deliver More Intelligence, More Efficiency to your contact center!

Analyze. Maximize your contact center.Whether your aim is to take better advantage of inbound marketing opportunities, conduct smarter outbound marketing campaigns, or increase the eff ectiveness of sales and service operations - Maxar Contact Center CRM application improves the entire process of managing customer relationships at the lowest total cost of ownership.

Maxelyz and our partners bring following elements together to help you build an optimized solution that meets your business requirements.

Business ConsultingShape Your Contact Center Strategy - Maxelyz Business Consulting assists you to build a customized roadmap and recommends software solution that you can use, taking into consideration available resources, impacts on the organization and staff , benefi ts to customers, budgets and existing technologies.

Solution Design & Implementation Business Solutions - We off er our product packages tailored to meet your specifi c requirements, and delivered in a way that fully supports your business goals and processes.

User TrainingMaximizing Investment in Your People - To provide comprehensive and relevant education on Maxelyz software products, we have built a role-based and product-based curriculum to train the people who operate. Our training solutions allow you to learn faster and work smarter.

Technical SupportCommitted To Your Success - You receive responsive technical assistance from support engineers on critical issues, proactive email support notifi cations, knowledge sharing, technical specialist on stand-by for key project milestones, plus a comprehensive updates on new software.

Customer ManagementEnables the appropriate and most productive usage of customer information on the fi rst single screen, thereby helping to build better relationships with customers.

Contact History & Case HandlingEasily manages customer inquiry with intelligent workfl ow and provides customer contact history, thus call center professional knows and understands customer preference and behavior.

Sales ApproachDynamic features for multi-sales management, with which leads assignment is able to be closely monitored at all paces, resulting in a considerable reduction in lead loss and effi ciently sales performance.

Sales ApprovalFlexible fl ow for sale support team to handle the sale. No matter how data verifi cation, quality control or payment transaction is prioritized, it is confi gurable upon your preference as well as user authorization.

Workfl ow ManagementOne-stop case handling and product selling. Engage support team to individual case or sale with features to facilitate all parties to escalate, monitor, and keep updated the status right from the fi rst customer contact to product delivery.

Voice-fi le EngagementAll voice-fi les related to a single sale or contact is combined together based on customer and in time sequence, which helps shorten working period and simplify your work.

Professional ReportsEnables call center professionals and managers to prepare their reports speedily and with clarity. Either printing in PDF fi le or export raw data in Excel fi le is simply available.

Highlighted Features

Analyze. Maximize your contact center.

THE MOST 10 HEADACHESIN CONTACT CENTER

1. Hundred clicks for a single transaction while KPI for a case handling is

concerned.

2. Too many data on a single screen where tiny content is useful at a

moment of truth.

3. Failures to reach KPI due to awkward flow of work.

4. High turnover of contact center staffs because of too complicated

application.

5. Hundred hours of software practicing before actual work.

6. Hundred fields of data are forced to input while the outputs to

management are incorrect and useless.

7. Wasting of time and money to customize the generic CRM software to

match your niched requirements.

8. Spending most of your time on software development and maintenance,

whereas losing focus on your core competencies.

9. Working with implementer that is lack of comprehension in your business

needs.

10. Hundred bugs in software after integration with your legacy system.

For more information on Maxar products, please contact our sales representative at 0 2612 1213.