crm & turning community into customers

CRM & TURNINGCOMMUNITY INTO

CUSTOMERS

#BizHeroes chat withCEO and Nimble founder @Jon_Ferrara

"A SOCIAL #CRM CAN HELP IDENTIFYPEOPLE WHO MATTER & ENABLE

HUMAN TO HUMAN CONNECTIONS."

@JON_FERRARA

What is social CRM? Isn’t it thesame CRM just in a “social” world?

My idea of a social #CRM is that it should do more relationshipwork for you. Build & manage contacts & social signals

Jon Ferrara @jon_ferrara

CRM is the process that allows companies to establish & managea relationship/journey with their prospects & loyal customers

Liliana Holloway @liliholl

I find all CRM social, but having social media as part of theequation is giving more personalized & close up customerexperience

Iva Ignjatovic @ivaignjatovic

CRM is more fast-paced & transparent in the social world.Engagement is expected fast, friendly, and fun!

Madison Jones @madisonjoneshr

How can a social CRM solution helpsupport my business goals?

A Social #CRM can help identify people who matters & enablehuman to human connections.


By identifying and monitoring the progress of prospects along theknown purchase cycle to make contacts + conducive to a sale.

Peter Woolvett @custumerspecs

Active, positive social engagement will make your consumers feelgood & empowered to buy from you. It helps polish your image.

Madison Jones @madisonjoneshr

CRM solutions help us:Recording any actions taken when liaising w/ customersGathering data about customer preferences.


The more Digital we get the more human we need to be. It's notB2B or B2C its P2P People to people


Must move to getting to know and engage with the variousvoices in your audience. Jessica Robers @connect2life

CRM solutions provide insight of what people need & want. Adirect possibility to create quality instead of needless quantity.

Iva Ignjatovic @ivaignjatovic

Any platform (truly) social in nature is going to help your businessgoals, if at the core is relationship building....

Judy Gombita @jgombita

Tell us a little about Nimbleand

how is it different fromother solutions?

Modern Businesses are listening & engaging w the new socialcustomer w 5 E's of #SocBiz Educate, Enchate, Engage, Embrace,Empower


Love Nimble's "hover to discover" attribute: discover a digitalprofile/footprint by hovering over a name anywhere on the web Fred Aubin @fm_aubin

Cardinal rule of business is the basic. Follow-up & follow through.Do what you say. Say what you mean.


@Nimble is different from other #CRM solutions because it does allthe work for you & helps you #Engage Intellegently.


Nimble? Don't know it - never used it ....but I'll be giving it thediscerning eyeball soon after this little tête-à-tête Fred Aubin @fm_aubin

We are like Salesforce mixed Email, Calendar & Social =Rapportive, RelateIQ & HootSuite


I like the ability to get integrated insights without additional dataentry. It's efficient

Peter Woolvett @customerspecs

What's the secret to turningcommunity into customers?

Don't try to Sell. Serve Your Customers By Helping them Grow.


Make the pitch and the product relevant to their BURNING PAIN.Throw some water on it!

Beth Daniell @bdaniell628

Turn community into customers by listening to them and helpingthem.

Josh McCormack @joshmccormack

To turn community into customers yo need to:Provide attractive & useful solutions to customers' needs.


The more Digital we get the more human we need to be. It's notB2B or B2C its P2P People to people.


Anything you sell should be a natural extension of what drewyour community to you. Respect their trust. Offer relevant services. Kerry O'Shea Gorgone @kerrygorgone

The secret is #sociallistening and providing value!

Martha Neumeister @mne90

Use social context to deliver on their individual needs. Don't seekto be an influencer...seek to be influential.

Jessica Roberts @connect2life

What are some of your favorite triedand true tips for building lasting

relationships?

Build lasting relationships by paying them forward. Be present.Listen to people. Be there for them. Be Real.


I send odd and unusual presents to people I meet online, liketea bags. Peter Woolvett @customerspecs

Stay for what you are saying and offering!

Martha Neumeister @mne90

Don't confuse a client based community with a social basedcommunity - the former requires considerably more effort tomaintain.

Fred Aubin @fm_aubin

We are on this planet to grow our souls & help others grow their's.We only leave w the vibrations we have created.


Give without expectations or attachments.

Jessica Roberts @connect2life

Help people out and don't take advantage of them to build lastingrelationships

Josh McCormack @joshmccormack

Find a shared experience and share it. Create one if need be.

Beth Daniell @bdaniell628

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http://www.nimble.com/

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crm & turning community into customers

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