Cross Country Road Trip:

KP’s Adventures in Innovations

Chris McCarthy, MPH, MBASeptember 2007

HealthCare

The Innovation Consultancy

In June 2003, Kaiser Permanente put together a small, inter-departmental team to assess and test the IDEO innovation methodology.

In January 2006, this “borrowed” group officially becomes the consultancy– 3 FTE

• Christi Zuber, Director• Chris McCarthy, Specialist• Scott Heisler, Specialist

PeriNatal2003

Shift Δ2004

Bed Mgmt2004 2005 2006

Med Admin2007

Health Plan & HospitalIT

UnionsOrganizational Development

The Innovation Consultancy

IDEO

The Sidney R Garfield Health Care Innovation Center

The Garfield Center is a simulated care delivery environment for testing new ideas and designs

Located in San Leandro, CA near Oakland airport

Based on experience from KP’s first mock up facility in Anaheim, CA

Resource for all KP regions, jointly funded by National Facilities Services & KP-IT

7

1 – Main Entrance / Lobby

2 – Meeting Rooms

3 – Large Conference Room

4 - KP-IT/Biomed Technology Lab Areas

5 - Med/Surg & Special Needs Patient Rooms

6 – Inpatient Unit Core

7 – Rapid Prototyping Area

8 – Shipping & Receiving

9 – Telecom Equipment Room (TER)

10 – Labor, Delivery, Recovery/Postpartum (LDR/LDRPP)

11 - Operating Room (OR)

12 – Emergency Department (ED) Treatment

13 – Future OR Equipment Showroom

14 - Home Environment

15 – High Reliability Organization (HRO) Simulation

16 – Outpatient Setting

17 – Conference Rooms

18 – Critical Care & Negative Pressure Isolation Patient Rooms

19 – Innovation Consultancy Work Space

9

10

11

12

14

1516

617

18

5

4

4

4

3

2

1

19

Garfield Center Map

8

Wh

itne

y S

tre

et

Main Entrance

13

The Innovation Learning Network

The purpose of the Innovation Learning Network is to foster discussion on the methods and application of innovation/diffusion, ignite the transfer of ideas, and provide opportunities for inter-organizational collaboration.

A One Slide Case Study: Medication Administration

implementationprototyping field testingbrainstormingstorytellingobservations

They came up with over 400 ideas!

Pharma TVMedBedSelf-Administration and/or Family AdministrationSacred Zones

ILN ILN ILN ILN

ILN

THE INNOVATION CONSULTANCY

GARFIELD CENTER

W. Los Angeles

Hayward

So. Sacramento