cross cultural communiction issues...pptx

8/14/2019 cross cultural communiction issues...pptx

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SHREYA SAXENAPALAK BANSALSHWETA GUPTA

SWATI PANCHALCD_2(MBA)


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INTRODUCTION

Communication skills that are highlyvisible during intercultural encountersincluding greetings, introductions, andbusiness cards; conversational customs;dining and tipping; dress and appearance;and nonverbal communication.Communication between people ofdifferent cultural backgrounds involvesmuch more than overcoming thelanguage barrier. Hidden culturaldifferences often cause a great deal ofmisunderstanding and friction. Beingaware of the cultural factors that createSTATIC will help business people in thehemisphere understand each otherbetter.


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COMPETANT IN SOFT SKILLS

STRATEGIC AWARENESS

LETTING GO OF THE HEADQUATERS MINDSET i.e

GLOBAL PERSPECTIVE

ROLE FLEXIBILITY

TOLERANCE OF AMBIGUITY

LONG TERM ORIENTATION

MANAGE SKILLFULLY THE FOREIGN EMPLOYMENT

CYCLE

TRAITS OF INTERNATIONAL MANAGER


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Spanish culture & Nonverbal Communication

NONVERBAL COMMUNICATION

Latin Americans are highly relationship oriented and favor long deliberations before engaging inbusiness. Latin Americans place great value in establishing long term. Close relationships on apersonal as well as professional level.

The culture specific concept of simpatia or kindness is a cultural norm which require individual tobe friendly, even if there is a strong conflict between the people

Other construct includes respecto (respect) which reflects that every individual should betreated with dignity.In Latin America, there is less physical distance between people, softer handshakes, more touchingand abrazos , and greater use of hand and arm gestures. Latin Americans may seem emotionaland excitable.

HAND GESTURES In Latin American it is considered impolite to toss things to each other. If you need to give

something to a native, make sure you walk over and hand it to them

An example of the hand gesture we use for "come here," the hand palm up with the index finger

extending in and out three or four times, has a very different meaning in Latin America. It meansthat you are very romantically interested in the person and is considered a solicitation. To motion tosomeone in Latin America "come here" extend your hand palm down and move all four fingers inand out together three or four times.

DRESS AND APPEARANCE The general rule for business attire in all countries is to dress conservatively; this usually means a suit

and tie for men and a dress or skirted suit for women . Business dress tends to be more fashionable

and, in some cases, more colorful (especially in tropical regions where Guayabera style shirts areworn to the office


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Latin American Cultural Dimensions TIME ORIENTATION LATIN AMERICAN PEOPLE ARE USUALLY POLYCHRONISTIC IN NATURE; HENCE TIME IS RELATIVE,

EXPANDING AND CONTRACTING. THERE IS ALWAYS TIME, HUMAN NEEDS ARE MORE IMPORTANT,DEADLINES CAN BE CHANGED .

MUSCULANITY HIGHLY MUSCULINE; USUALLY MEN HOLD AUTHORITY IN IMPORTANT PLACES.

POWER HIGH POWER; DEFERS TO AUTHORITY WITH LITTLE OR NO RESISTANCE

UNCERTAININTY AVOIDANCE HIGH AVOIDANCE; SEEKS THOROUGH INFORMATION BEFORE MAKING DECISIONS

INDIVIDUALISM/COLLECTIVISM COLLECTIVISTIC ; PLACE VALUE ON GROUPS WELL BEING

CONTEXT HIGH CONTEXT ; WORS INTERPRETED ACCORDING TO SITUATIONAL AND NONVERBAL FACTORS


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CULTURAL RULES FOR COMMUNICATING WITH LATIN AMERICANBUSINESS

GOAL METHOD

INITIATING CONTACT Offer polite self introduction ,goodwill statement for reader , associates and friends

USING TITLES Use of senor , senora or professional titles ; avoidfirst names on initial and early contacts

SHOWING RESPECT AND KNOWLEDGETOWARDS CULTUREUse at least some of readers language ; show interestin his country and company

BUILDING RELATIONSHIP Develop personal rapport first ; inquire about familyand communicate frequently

GIVING GIFTS Send or bring gifts to potential associates

HANDLING BAD NEWS Present news implicitly and with high regard forreaders feeling d reputation

MAINTAINING PERSONAL TONE Frequently use pronouns ; express formally, yet

personal goodwill for the family & associates


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INTERNATIONALRELOCATION


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TRAINING PROGRAM DESIGN FORINTERNATIONAL RELOCATION

The stresses of international relocation on employees and their families can take theirtoll. Delivering the right support for employees and their families during the first criticalmonths after their move may mean the difference between the SUCCESS OR FAILUREof an assig nment.

FOCUS ON THE FAMILY: Its normal and predictable for assignees and families to experience CULTURE

SHOCK and other challenges when taking a new assignment.

It is often the family of the assignee that experiences the most difficulty whenrelocating internationally. Providing new expats with the means to becomeself-sufficient and thrive in their new environment is therefore vital for thesuccess of an assignment.

Targeted support for families on the ground at their new location helps toreduce their anxiety, speed up their sense of regaining control, and ensures aproductive assignment.


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Best Practices to Support YourAssignees

WELCOMING AND ORIENTATION:Offer information, contacts, destination resources, and welcome events

EMPLOYMENT LIAISON:Finding purposeful work for spouses can be key to successful adjustment, and theprovision of multiple employment resources should be made available.

EDUCATION LIAISON:Most relocation companies provides information and contacts for local schools, butoffering managed support programs for youths and childcare resources is alsobeneficial.

INFORMATION AND RESOURCE MANAGEMENT:Making resources such as internet and intranet access is helpful in the interim perioduntil home access is established, as well as literature and events in the local culture.


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777 GUIDANCE AND REFERRAL:

Offering EAP services such as confidentialcounseling, as well as resources and referrals. Be

sure to use an EAP that is sensitive to cross-cultural issues, and is familiar with internationalassignments.

COMMUNITY LIAISON:Cultivate relationships with community and socialorganizations and local resources that can benefit

expatriates. EVENTS AND CULTURAL PROGRAMMING:

Cultural events as well as informative programsand workshops on host-country culture helpfamilies to orient and adjust to the new culture.

CRISIS MANAGEMENT AND SECURITY LIAISON:Relaying security information to the community.This includes ensuring crisis preparedness,emergency evacuation information through alertsand seminars, as well as rebuilding the communityafter a crisis.


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TRAINING PROGRAM MODULE DAY 1: Psychological testing of the candidate and the spouse for open

mindedness. Flexibility and communication skills. WEEK 1: Introduction to countrys culture and work & workplace ethics WEEK 2:

Language and cultural training WEEK 3: Briefing about effective cross-cultural communication techniques. WEEK 4: Training the candidate in- International presentation skills Negotiation skills Facilitating/participating in meetings Report writing Dealing with the media FINAL DAY: EVALUATE PERFORMANCE


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cross cultural communiction issues...pptx

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