crosscultural training
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A PROJECT REPORT ON CROSS CULTURAL TRAINING
UAE
SUBMISSION DATE: 17thAugust, 2013
AUTHOR: Group 7
ANKIT ARORA (!"
SAN#U$A S%ARMA (&"
AKS%A' GU$ATI (7"
BASANT SING% ("
)INA* GU)TA ("
SUBMITTED TO: )ro+ Sh-./s-- A-
(S-or 45u6t, $BSIM"
SIGNATURE:
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TABLE OF CONTENTS
E8E9UTIE SUMMAR';;;;;;;;;;;;;;;;;;;;;;;;;;III
$IST O4 4IGURES < TAB$ES;;;;;;;;;;;;;;;;;;;;;;;;I
INTRODU9TION;;;;;;;;;;;;;;;;;;;;;;;;;;;;; !
4INDINGS;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; &
DA'1: SESSION 1;;;;;;;;;;;;;;;;;;;;;;;;; &
DA'1: SESSION 2;;;;;;;;;;;;;;;;;;;;;;;;;;
DA'1: SESSION 3;;;;;;;;;;;;;;;;;;;;;;;;;; 10
DA'2: SESSION 1;;;;;;;;;;;;;;;;;;;;;;;;;;13
DA'2: SESSION 2;;;;;;;;;;;;;;;;;;;;;;;;;;1=
DA'2: SESSION 3;;;;;;;;;;;;;;;;;;;;;;;;;;17
ADDENDA;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;1
RE4EREN9ES;;;;;;;;;;;;;;;;;;;;;;;;;;;;1
A))ENDI8 A;;;;;;;;;;;;;;;;;;;;;;;;;;;;20
A))ENDI8 B;;;;;;;;;;;;;;;;;;;;;;;;;;;;2=
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EXECUTIVE SUMMARY
Th pro>5t prsts th tr--g o/u6 +or th p6os o+ th 56-t 5op s th r to
.-s-t UAE +or ?us-ss purposs Th p6os r to ? tr-/ - t@o stgs 6, prrr-.6 phs / postrr-.6 phs 1st stg -s to ? 5o/u5t/ - I/- -ts6+ t 5osu6t-g
+-rs s-t It 5opr-ss o+ s-C tr--g sss-os to ? 5o/u5t/ - th t- sp o+ 2 /s /
th sss-os @ou6/ 5o.rs ?oth so5-6 / ?us-ss sp5ts - UAE
Th 2/phs o+ tr--g @-66 ? 5rr-/ out - UAE t th s-t o+ th 5osu6t-g +-r Th sss-o
@-66 ? +or +/?5 / /ou?t 56r-g s th p6os @ou6/ h. @-tss/ 6ot o+ /-++rt
s-tut-os Moro.r, 5op6t tr--g gu-/ @ou6/ ? g-. to th 56-t +or +utur r+r5
Th tr--g o/u6 hs ? /.6op/ +tr thorough rsr5h o so5-6 / 5u6tur6 sp5ts
o+ UAE Th rsr5h @or hs ? 5rr-/ out o.r -trt through .r-ous rsr5h pprs,
5ross5u6tur6 tr--g @?s-ts / ?oos
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INTRODUCTION
Th pro>5t -s ?out 5ross5u6tur6 tr--g +or th 56-t 5ops p6os .-s-t-g U-t/
Ar? E-rts +ro I/- I/- / UAE h. str--g /-++r5s - trs o+ 5u6tur, r6-g-ous
/o-5, po6-t-5s / so5-t6 pr5t-5s Bus-ss 5o/u5t / t-gs - UAE r -+or6
/ ?us-ss -s g-. to trust@orth pop6 o6 So, to 5o/u5t ?us-ss 5t-.-t-s - UAE, th
p6os / to u/rst/ th ?s-5s o+ th ?o. sp5ts
Th p6os r to ? g-. tr--g rgr/-g th 5u6tur6 / so5-6 sp5ts - or/r to
th +-t -to th E-rt- 5u6tur O5 th u/rst/ th o@ho@ o+ E-rt- ?us-ss @or6/,
th r goo/ to go
Th tr--g o/u6 hs ? /s-g/ +tr 5o/u5t-g thorough rsr5h o UAE Thrsr5h @s 5rr-/ out o so5-o5u6tur6 / ?us-ss pr5t-5s ?-g +o66o@/ - th 5outr
A6so, th rsr5h @s 5o/u5t/ o.r th -trt through .r-ous @?s-ts, rsr5h pprs /
?oos
Th p6os r to ? tr-/ - t@o stgs 6, prrr-.6 phs / postrr-.6 phs
1ststg -s to ? 5o/u5t/ - I/- -ts6+ t 5osu6t-g +-rs s-t It 5opr-ss o+ s-C tr--g
sss-os to ? 5o/u5t/ - th t- sp o+ 2 /s / th sss-os @ou6/ 5o.rs ?oth so5-6 /
?us-ss sp5ts - UAE Th 2/phs o+ tr--g @-66 ? 5rr-/ out - UAE t th s-t o+ th
5osu6t-g +-r Th sss-o @-66 ? +or +/?5 / /ou?t 56r-g s th p6os @ou6/
h. @-tss/ 6ot o+ /-++rt s-tut-os
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FINDINGS
DAY 1
SESSION 1
United A!" E#i!te$
Th U-t/ Ar? E-rts -s 5ost-tut-o6 +/rt-o o+ s. -rts A?u Dh?-, Du?-,
Shr>h, A>, U 6F-@-, Rs 6Kh-h / 4u>-rh Th +/rt-o @s +or66
st?6-sh/ o 2 D5, 171 4our+-+ths o+ th UAE -s /srt, t -t -s 5outr o+ 5otrst-g
6/s5ps, +ro @-sp-r-g /us to r-5h oss, pr5-p-tous ro5 out-s to +rt-6 p6-s
Th U-t/ Ar? E-rts, o o+ th @or6/s +stst gro@-g tour-st /st-t-os, hs 66 th
r-ght -gr/-ts +or u+orgtt?6 ho6-/, su, s/, s, sports, u?t?6 shopp-g, top
56ss hot6s / rsturts, -tr-gu-g tr/-t-o6 5u6tur, / @65o-g .-rot
L%!ti%n
U-t/ Ar? E-rts o55up-s tot6 r o+ ?out 3,&00 sHur -6otrs (32,=00 sHur-6s", 6og th southstr t-p o+ th Ar?- )-su6 ?t@ 22!0 / 2&N /
?t@ !1 / !&2! E Ftr 6-s to th @st / orth@st, Su/- Ar?- to th @st /
south / O to th orth, st / southst Th 5p-t6 / th 6rgst 5-t o+ th+/rt-o, A?u Dh?-, r 6o5t/ - th -rt o+ th s
4-gur 1
4-gur 1: Gogrph-5 6o5t-o o+ UAE o th p
6
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C'i#!te
96-t-5 5o/-t-os - th r r strog6 -+6u5/ ? th I/- O5, s-5 th 5outr
?or/rs ?oth th Ar?- Gu6+ / th Gu6+ o+ O Th-s Cp6-s @h h-gh tprturs -
sur r 6@s 55op-/ ? h-gh hu-/-t 6og th 5ost Thr r ot-5?6.r-t-os - 56-t ?t@ th 5ost6 rg-os, th /srts o+ th -tr-or / out-ous
rs
4ro No.?r to Mr5h /t- tprturs .rg .r p6st 2= 9 (7! 4" N-ght
t- tprturs r s6-ght6 5oo6r, .rg-g 13 9 (!& 4" / 6ss th ! 9 (=0 4" - th/pths o+ th /srt or h-gh - th out-s Sur tprturs r h-gh, / 5 ? s
h-gh s = 9 (11 4" -6/, ?ut -t -s 6o@r ? +@ /grs - 5ost6 %u-/-t - 5ost6
rs .rgs ?t@ !0 / &0 pr 5t, tou5h-g o.r 0 pr 5t - sur / utuI6/ -t -s +r 6ss hu-/$o56 orth@str6 @-/s (sh6" +rHut6 /.6op /ur-g th
@-tr, ?r-g-g 5oo6r @-/ 5o/-t-os )r.-6-g @-/s, @h-5h r -+6u5/ ? th
osoos, .r ?t@ south or southst, to @st or orth to orth@st, /p/-g upoth sso / 6o5t-oA.rg r-+66 -s 6o@ t 6ss th &! 5t-trs u66, or th
h6+ o+ @h-5h +66s - D5?r / #ur
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Int%d(ti%n t% E#i!ti C('t(e
L!n)(!)e: Th o++-5-6 6gug o+ th U-t/ Ar? E-rts -s Ar?-5 Mo/r St/r/
Ar?-5 -s tught - s5hoo6s, / ost t-. E-rt-s sp /-65t o+ Gu6+ Ar?-5 tht -s
gr66 s--6r to tht spo - surrou/-g 5outr-s A u?r o+ 6gugs r spo
og th Cptr-t 5ou-t, -56u/-g .r-ous /-65ts o+ )shto, %-/-, B6o5h-, /
)rs- Eg6-sh -s 6so @-/6 spo
I$'!#:R6-g-o hs p6/ -portt / -+6ut-6 ro6 - shp-g th so5-t / 5u6tur o+
th UAE Is6 -s th o++-5-6 / >or-t r6-g-o / pr./s 6ost .r sp5t o+ 6-+
$@s, /u5t-o, +oo/, 56oths, /-6 rout-s / . 5o.rst-os r 66 strog6 -+6u5/
? Is6 Th Is6-5 +-th p65s grt phs-s o ?h.-ours su5h s gros-t, rsp5t /
o/st @h-5h ost E-rt-s @-66 /-sp6 U/rst/-g Is6 / th -+6u5 -t hs o
.r/ 6-+ / E-rt- ?us-ss 5u6tur -s th +-rst stp to 5o/u5t-g su55ss+u6 ?us-ss -
th UAE
F!#i'*: 4-6 / tr-?6 5o5t-os +or th ?s-s o+ E-rt- so5-6 stru5tur Th +-6 /
tr-? r h-gh6 -+6ut-6 / p6 ro6 - shp-g prsos .6us / ?h.-or It sr.s to
support -ts ?rs ?oth +-5-66 / ot-o66 / s su5h, th +-6 5os ?+or
7
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th-g 6s / -ts hoor -s prot5t/ ? /o-g @ht.r 5ssr $o6t ?t@ +-6
/ tr-? ?rs 5rr-s o.r -to ?us-ss @hr -t -s ot u5oo +or 5op-s to ? ru
? / p6o s.r6 ?rs o+ o +-6 or tr-?
H%$+it!'it*:%osp-t6-t -s sst-6 prt o+ E-rt- 5u6tur / pp6-s to ?oth so5-6 /
pro+ss-o6 5otCts Gusts @-66 ? r5-./ @-th orous gros-t I th ho th-susu66 5os - th +or o+ +st o+ tr/-t-o6 E-rt- +oo/, sp5-66 /ur-g th ho6-/s,
@h-6 - ?us-ss 5otCt, t-gs r 6ost 6@s 55op-/ ? tr/-t-o6 Ar? 5o++/ pstr-s Th phs-s p65/ o hosp-t6-t -s 56os6 5o5t/ to th -port5 o+
r6t-osh-ps 4or-grs shou6/ sho@ th-r grt-tu/ / //-5t t- to 5u6t-.t-g
r6t-osh-ps @-th th-r E-rt- 5outrprts
F%%d: E-rt- 5u-s- -s ?6/ o+ M-//6 Estr / As-5u-s-s
Th o/r /-t o+ th U-t/ Ar? E-rts(UAE" -s5osopo6-t, +tur-g /-shs +ro
rou/ th @or6/ A 6ot o+ pop6 5o+us$.t- +oo/ s ?-g E-rt-JKh6>,
?utsh@r, huous,t??ou6h, / -C/ gr-66, @h-6st h.-g s--6r 5hr5tr-st-5s, r
+-r6 r5t //-t-os / /o ot /o >ust-5 to th Lsou6 +oo/L tht s up th E-rt- u
Du to hrsh /srt 5o/-t-os, th tr/-t-o6 +oo/ o+ th U-t/ Ar? E-rts uss 6ot
o+t,gr-, / /-rgt?6sr s to gro@ - so rs, / r strog6 +tur/ -
th /-t
Mts tr/-t-o66 us/ @r 5h-5or s66+o@6, su5h s %ou?r ?ustr/s, / gots As
56s r h-gh6 pr-/ +or th-r -6 / trsport-g ?-6-t, th t-g o+ 56 t-s
or66 rsr./ +or sp5-6 o55s-os
Th /-shs r usu66 6- st@s, s .rth-g -s o+t 5oo/ - s-g6potS++ro,5r/o, turr-5, / thr th 5or +6.ors us/ - E-rt- 5oor Th
-tro/u5t-o o+r-5to th /-t 5 @h th tr/rs o./ to th rg-o $.s +ro
-/-gous trs, su5h s th Gh++, @r 6so us/ to stu++ s66 ?-r/s, r6s-g th-r +6.or
/ur-g th 5oo-g pro5ss
Br+st- th UAE usu66 +turs ?r/s 6- rHH, hr, / 5h??, sr./
@-th5hs,/t srup, or ggs Ths @r / o.r 5ur./ hot p6t, rs?6-g sto,
@h-5h @ou6/ h. ? us/ ? th B/ou-s B66t -s othr /-sh, ?ut -ts /.t g- @-th
th tr/rs, @ho -tro/u5/pst
S@t opt-os -56u/ 6uHt, /p +r-/ ?66 o+ p5?ttr tht -s ro66/ - ss
s/s/ th /r-6/ @-th /t srup Othr /ssrts -56u/ h?s, @h-5h -s +6our ?r/
5ru?s ?6// @-th sugr, 5r/o, / s++roor ?th-th, so6- ?6// @-th
5rush/ /ts, 5r/o, / 56r-+-/ ?uttr
8
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At th 56os o+ th 6, -t -s usu6 to ? sr./ @-th r/ t -+us/ @-th -t,@h-5h -/s th
/-gst-o Othr tr/-t-os to th 6 -56u/ @65o @-th/ts / gahwah(Ar?-5 5o++",
@h-5h r o++r/ o rr-.6 / r pt .-6?6 through th gusts .-s-t
Si)ni,i!ne %, C%'%$:
R/: ?6oo/ or @r / 6o. B65: th /r /s our 5stors +5/ to sur.-. 6so rprsts our-g, /
s-g o+ St s - ?65 5tTh ?65 - our UAE +6g @s ?6-./ to rprst
th /-s5o.r o+ o-6
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- rur6 rs, / su5h rs h. str-5tr P/55 ru6s,Q tht og othr th-gs, proh-?-t
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-t -s or ppropr-t to p shou6/rs 5o.r/
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s tht th ust 5o.r ost o+ th ?o/, +ro h/ to +oot Th tr/-t-o6 ?65
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/ thos @-th str-5t6 r6-g-ous hus?/s Th-s -s t to prot5t @o +ro u@t/
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h-r -/-t6 I othr UAE stts, +or-g @o @r @str 56oths ?ut shou6/
6@s /rss 5osr.t-.6
9
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I ?us-ss stt-g, -t -s ppropr-t +or @o to @r 5osr.t-. su-ts, - th +or o+ /r
5o6or/ trousrs or s-rts tht +66 ?6o@ th Th E6?o@s shou6/ 6so ? 5o.r/ t 66 t-s
@-th sh-rt or .st
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@65o/ - UAE -+ th go o.r th top @-th 55tr-566 /s-g/ 5r or t5 56oths
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@oo6 tr-6 - @-tr" Thr r /-++rt st6s o+ tho?, ?oth - th 5ut o+ th 56oth / -
th +st-gs t th 5 / +rot )rhps th ost /-st-5t-. r thos @or ? th O-s,
@h-5h sport tss6 Th tho? 5 ? @or +or 66 o55s-os, -thr so5-6 or ?us-ss A outr
56o, th ?-sht, -s @or o +or6 o55s-os / 5 ? .r 5ost6, @-th ?or/r ?ro-/r -
go6/ thr/ / th tr-6 -ts6+ o+ th +-st Hu6-t
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h6/ - p65 ? th g6, ?65 rop @h-5h @s or-g-66 56 tthr Thr r /-++rttps o+ g6: +or Cp6, Ftr-s or66 @r or A+r-5st6 h//rss, @-th t@o 6og
t-6s r5h-g /o@ th ?5 Ar? sot-s @r 5su6 /rss o .r -+or6
o55s-os or t th ?5h
4or-g rt Cp5t/ to @r Ar? grts, / @str /rss -s th or M shou6/
.o-/ @r-g shorts / s6.6ss sh-rts - th strt, s -s ths r rgr// s C5ss-.6
5su6, 6though @-th th /.6opt o+ tour-s, th-s tt-tu/ -s so+t-g %[email protected], su-ts r
rr6 @or - th Gu6+, C5pt +or -portt ?us-ss t-gs / r6t/ so5-6 .ts
St/r/ @r - th o++-5 -s sh-rt (usu66 6ogs6./", t- / 6-ght@-ght trousrs
Se$$i%n /
Gene!' Attit(de$
Ar?s r gr66 o@ +or th-r -+or6, r6C/ /or, goo/ rs /
5os-/rt-o o+ othrs Ipt-5 -s rgr// s s-g o+ poor rs / r-s/ .o-5 or
/-sp6s o+ o5 or g-tt-o @-66 ot r rsp5t - ?us-ss or so5-6 -tr5t-os ThHu6-t o+ s?ur, @h-5h s ?oth pt-5 / st/+stss - /.rs-t, -s u5h /-r/
I ?us-ss s-tut-os, -t t so t- ?+or th top-5 o+ 5o.rst-o -s /-r5t/ to our
- rso +or t-g, ?ut th-s pro5ss shou6/ ot ? hurr-/ S--6r6, 5o.rst-os shou6/? 66o@/ to / gr/u66 / 5og-66
Ge$t(e$
Ar?s, - gr6, 6-?r6 us o+ gsturs, sp5-66 -+ th r thus-st-5 ?out @ht th
r s-g M us gsturs or th @o To grt @-th rsp5t or s-5r-t, +tr sh-g
10
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h/s, p65 th r-ght h/ to th hrt or 5hst 4-6ur - sh h/s @h-6 t-g soo
or s-g goo/? -s 5os-/r/ ru/
)op6 - M-//6 Est 5ou-5t through .o56 / ?o/ 6gug So /ot gt
upst ?5us o+ -t
Rspo/-g to gr or sr-ousss @-th 6-ght 6ughtr or s-6 -s 5oo thr So/ot th- tht th r ot t-g ou sr-ous6
Dot gt -t-t or sho@ ++5t-o - pu?6-5
H%0 t% $it !nd 0!t $%('d "e te +%$t(e2
O shou6/ .r sho@ th ?otto o+ os shos @h s-tt-g - t-g Th-s -s s-g o+
grt /-srsp5t / -s 5oo -st ? strrs /ur-g t-gs As gr6 ru6,
/-sp6-g th so6 o+ os +oot or tou5h-g so?o/ @-th os sho -s 5os-/r/ ru/
Te Cin S!t: S5rt5h-g or ho6/-g o+ 5h- or ?r/ -s -/-5t-o tht soo -s
th--g It -ght ? @-s to @-t ut-6 th prso hs +--sh/ th--g th-s ?+or 5ot-u-gt6-g, -+ -t ts p65 /ur-g ot o+ s-65
C%n3e$!ti%n!' $t!in): I+ Ar? strs ou - th s ou sp, -t s tht h -s g-.-gou h-s +u66 ttt-o I+ h /ost, -t s tht h ot 5r @ht ou r s-g Br th-s
- -/ / r5-pro5t g-.-g 5ot5t
Te $ide0!*$ ,in)e "ite: I+ Ar? ?-ts th-r r-ght +-gr, -t -s s-g o+ 5otpt / tht ou
r ot 6-/, / th-s @-66 usu66 ? 55op-/ ? uttr-g o+ so sort o+ 5urs
Te (+: Th h/ s-g6 o+ putt-g 66 our +-grs / thu? togthr, sort o+ 5up 6-, s -t
>ust o -ut or s6o@ /o@ Th-s sot-s ? us/ to -/-5t tht th prso -s gtt-g-pt-t t our sp/
Un!e+t!"'e )e$t(e$: Sho@-g our -//6 +-gr: Th-s hs ? >u/g/ to ? P-/5t / -66g6Q/ @-66 ? pu-sh/ ? /portt-o
C%#+'ete NO NO
965h-g our +-st / grsp-g th 6?o@ @-th our othr h/: A55or/-g to Du?-
)o6-5 Huot/ - 7 Ds, th-s -s th ost o++s-. gstur o+ 66
St-5-g out our togu
M-g 5-r56 @-th our +-rst +-gr / thu? (PAOKQ": I Ar? 5u6turs, th-s
s-g-+-s th .-6 / s PI @-sh .-6 upo ouQ
Ae+t!"'e )e$t(e$
11
http://www.7days.ae/storydetails.php?id=13972&page=localnews&title=Dubai%20not%20on%20rudest%20listhttp://www.7days.ae/storydetails.php?id=13972&page=localnews&title=Dubai%20not%20on%20rudest%20list -
8/10/2019 Crosscultural Training
12/26
Shway-shway: A66 +-grs / thu? o+ o h/ put togthr po-t-g up@r/s @h-6 o.-g
h/ up / /o@ 6-tt6: Ar?-5 gstur +or -g Ph. pt-5Q or P@-tQ P$Q +or P6osrQ
s-g: A55pt?6, though poss-?6 ot u/rstoo/ ? othr 5u6turs Spp-g th h/ up@r/s@h-6 56-5-g th togu: Th-s s PI /ot ?6-. ouQ
T%(in)Ar?s @-66 -trprt our ?h.-or gt-.6 -+ ou ?h. @-th too u5h +-6-r-t to@r/
prso o+ th oppos-t sC Bh.-ors su5h s o.r6 thus-st-5 grt-gs, -t/ / >o-g5o.rst-os, / 5su6 -.-tt-os to 6u5h 5 ? s-6 -s-trprt/ Th pu?6-5 /-sp6 o+
-t-5 ?t@ / @o -s str-5t6 +or?-// ? th Ar? so5-6 5o/, -56u/-g
ho6/-g h/s or 6--g rs or gstur o+ ++5t-o su5h s -ss-g or pro6og/ tou5h-g
S+!e
Ar?s o+ th s g/r @-66 tp-566 st/ .r 56os to th prso @h - 5o.rst-o I+th prso tr-s to p grtr /-st5, th ?6-. tht th prso +-/s th-r phs-56
prs5 /-stst+u6 or -s prt-5u6r6 5o6/ -/-.-/u6 h st/-g - 5o.rst-o @-th
soo, 6-g g-st th @66 or p-g h/s - po5ts -s t s 65 o+ rsp5t
B%d* L!n)(!)e
It4$ #* O"'i)!ti%n: Th gstur o+ p65-g th r-ght h/ or -ts +or+-gr o th t-p o+ th os,
o th r-ght 6o@r 6-/, o top o+ th h/, o th ust5h or ?r/ hs th -g o+ L-ts -+rot o+ , I s -t or -ts o h/ to 55op6-shL
C%#e Hee: R-ght h/ out, p6 /o@, @-th +-grs ?rought to@r/ os6+ rpt/6 -
56@-g ot-o, -s th s-g +or 566-g soo to 5o
I4# tin5in): Grsp-g th 5h- @-th th thu? s-/ o+ th r-ght +-st -s s-g o+ @-s/o or
tur-t
S'%0 d%0n:B ho6/-g th +-grs - pr shp/ 5o+-gurt-o @-th th t-ps po-t-g up t?out @-st 6.6 / o.-g th h/ s6-ght6 up / /o@ s-g6s L@-t 6-tt6 ?-tL or L?
5r+u6 L Th-s gstur 5 ? o?sr./ Cts-.6 @h /r-.-g - th 5ro@// strts o+ th
Ar? 5-t-s I su5h 6o56, -t ? 55op-/ ? 5urss +ro C-ous tC- /r-.r or
p/str- tr-g to 5ross th strt
T!n5 Y%(: )65-g th p6 o+ th r-ght h/ o th 5hst, ?o@-g th h/ 6-tt6 / 56os-g
os s s LTh 'ouL (- th o+ A66h"
N%: A Hu-5 sp o+ th h/ up@r/s @-th 55op-g 56-5 o+ th togu s: LNoL,
LU6-6L, or Lht ou s -s +6s P
I +or-g 5outr o /s to 6-st @-th th rs, s / th hrt Th-s s tht p-gttt-o to ?o/ 6gug -s .r -portt - so5-t su5h s th UAE Bo/ 6gug, su5h
s gsturs h. h-// -gs S-5 th Ar?s r h-gh 5otCt 5ou-5tors thr -s 6ot
o+ ?ro/r -g to th @or/s tht th us 4or th-s rso ?o/ 6gug / th oo/ o+
th t-g /s to ? t -to 5os-/rt-o, ot o6 @ht hs ? s-/
12
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DAY -
Se$$i%n 1
Geetin)$
Its 6r/ ? ot/ ? o@ tht Ar?-5 pop6 r op t th s t- ?-g 5osr.t-.
Ar?-5 h/sh grosss tou5h-g th hrt @-th th r-ght p6 +tr .r sh / .-s-tors
r rHust/ ot to o++r th-r h/, - th +or o+ grt-g, to Ar? @o u6ss sh,hrs6+, Ct/s hrs +-rst %o6/-g h/s . +or 6og pr-o/ +tr sh-g h/s -s 5oo
p65 / s-g o+ +r-/sh-p
H%0 t% !dde$$ !n A!" 0en *%( #eet i#6e2
It -s 5ustor to us Sh-h (5h-+" (or Sh-h +or @o", S/ (Mr", S/ (Mrs", t5
Ar?s gr66 //rss pop6 ? th-r +-rst s, so #oh S-th @-66 ? //rss/ s Mr
#ohIt -s -portt to grt / 5o@6/g th ost s-or prso - th roo +-rst
.i !nd i$ !d3i$!"'e t% "e ($ed2
A6@s us th r-ght h/ Aog Mus6-s, th 6+t h/ -s rsr./ +or ?o/-6 hg- /
5os-/r/ u56 Th r-ght h/ shou6/ ? us/ +or t-g, sh-g h/s, or h/-g o.r -t
N%te: Sp5-6 rsp5t -s p-/ to o6/r pop6 - 5-r5ust5s Th-s 5 -56u/ st/-g
@h o6/r pop6 tr roo, 6@s grt-g o6/r pop6 +-rst, st/-g @h sp-g toos 6/rs, / sr.-g o6/r pop6 +-rst t 6
M!n )eetin) M!n:A 6-ght h/sh / sot- -ss o th os or ?oth 5hs r5oo )65-g our r-ght h/ o th hrt or 5hst +tr sh-g h/s -s sho@ o+ grt
rsp5t to th prso ou r grt-g %/shs 6-gr ?-t A or tr/-t-o6 grt-g
?t@ -.o6.s grsp-g 5h othrs r-ght h/, p65-g th 6+t h/ o th othrs r-ghtshou6/r / C5hg-g -sss o 5h 5h
.%#!n )eetin) .%#!n: 4r-/s / +-6 usu66 -ss o th 6+t 5h thr t-s, or t6st tou5h th-r 6+t 5h to th othr @os r-ght 5h thr t-s
M!n )eetin) .%#!n: Thr -s 6-tt6 to o tou5h-g ?t@ / @o /ur-g grt-gs
- pu?6-5 o Ct/ s6.5o.r/ @r-st or h/ to ? sh A6@s @-t +or th
@o to --t-t, -+ t 66A+tr h/sh-g, -ts 5ustor to Hu-r +tr th othr prsos h6th / othr ttrs
(Dot Hu-r +tr th h6th o+ th +6 ?rs o+ Ar?s +-6, [email protected], ?ut rstr-5tour Hust-os to thos rgr/-g th +-6 - gr6 or th sos"
R(""in) n%$e$: It -s tr-?6 5usto / @ o+ grt-g tht rprsts th .6us o+ rsp5t,pr-/ / B/ou-sost6 pr5t-5/ ? Ar?s - th Gu6+ rg-o Th os hs .6u?6
s?o6 +or th Ar?s ?5us -t -s - th 5tr o+ th +5 -t -s th p65 @hr th grt
13
http://en.wikipedia.org/wiki/Bedouinhttp://en.wikipedia.org/wiki/Bedouin -
8/10/2019 Crosscultural Training
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soo @-th rsp5t (or h-t soo @h th /-srsp5t" Ar? -hr-t/ th-s
tr/-t-o s @ o+ grt-g grt-os +ro th pst
H%0 t% )eet A!" in A!"i2
Th 5ustor grt-g -s PAss66-u,Q (p5 ? upo ou" to @h-5h th rp6 -sP6-u ss6,Q (/ upo ou ? p5"Goo/? -s PM s6Q )6s -s PM-
4u/6Q / th ou -s PShurQPIsh66hQ s PGo/ @-66-gQ / -s 5oo rspos
@h gr-g o Ct stps or prt-5u6r 5ours o+ 5t-o
I+ o 5 sho@ tht hJsh hs t th t- to 6r so ?s-5 Ar?-5 @or/s / phrss, th-s@-66 ? .r u5h ppr5-t/ s th 6gug -s 5or prt o+ th 5u6tur - th U-t/ Ar?
E-rts / @-66 h5 th +ort-o o+ ?us-ss r6t-osh-ps B-g ?6 to sp .
+@ @or/s @-66 ? s s /ostrt-g rsp5t +or th 5outr / -ts pop6 (@ho r .rprou/ o+ th-r 5outr / -ts 5h-.ts" Thr r /-++r5s - Ar?-5 5ross th gu6+
rg-o, / s ou @ou6/ Cp5t thr r .r-ous /-65ts / so .r-t-os - prou5-t-o
T?6 1
Tshr+ )6s/ to t ou
4ors s/ N-5 to t ou
Is- #oh I #oh
As-+ (to 6"JAs-+ (to +6" 66tr I sorr I 6t
%5rt %r -s ?us-ss 5r/
Mup-hu5rt 9 I h. our 5r/
T?6 1: 4@ Ar?-5 trs6t-os to Eg6-sh
Se$$i%n -
H%$+it!'it*
A -.-tt-o to /-r -s th ost 5oo +or o+ hosp-t6-t Ct// ? host / @-66
usu66 ? to hot6 or rsturt 9ustor-6 o6 @ou6/ tt/ su5h +u5t-o, 6though sprt +u5t-o +or @o ? org-/ to 5o-5-/ @-th th .t Th host @-66 ?
Cp5t/ to p Th prso shou6/ ot o++r to p - th-s s-tut-o s -t -s 5os-/r/ to ? h-s
/ut to ? hosp-t?6 /ur-g th st - h-s 5outr Th pop6 o+ th UAE h. tr/-t-o o+hosp-t6-t / @-66 ? .r @65o-g to gusts Th-s tt-tu/ r-ss +ro th 5-t 5usto o+
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pro.-/-g sh6tr to tr.6r - th /srt Th ?st /.-5 -+ ou r ot sur @ht to /o -s to
o?sr. th ?h.-or o+ othrs rou/ or to s /-s5rt Hust-os ?out ppropr-t t-Hutt
E!tin)
Ar?s r rstr-5t/ ? Is6-5 5o.t-os +ro t-g por, ost 5r-.orous -6s,/ us56/ +-sh A65oho6 -s +or?-//
Mt ust ? ?ut5hr/ - 6- @-th Fur-5 r-tu6 (o@ s %666 Ppr-tt/Q"
Th stp6 o+ th Ar? /-t -s /r p-t ?r/ Th UAE -s o@ +or th Hu6-t o+ -ts
s+oo/ 4ru-t / .gt?6s / rg o+ ?r/s 6so +or th ?s-s o+ th 6o56 /-t $? -s th ost 5oo t
A6@s o++r s5 +oo/s to .-s-tors / 55pt @ht -s o++r/ to ou s gust, ?ut o6
+tr o/st6 r+us-g th +-rst o++r
h sr./ ?.rg, 55pt @-th th RIG%T %AND ON$' h t-g, /r--g,o++r-g, or pss-g us r-ght h/ o6
h t-g @-th Ar?s, sp5-66 @h t-g +oo/ +ro 5ou6 /-shs, th 6+th/ ust .r ? us/, -t -s5os-/r/ u56
Not t-g .rth-g o os p6t -s 5os-/r/ 5op6-t It -s s-g o+ @6th
@h Ar? 5 ++or/ to 6. +oo/ ?h-/ I+ -.-t/ to Ar? ho, 6. short6+tr /-r Th /-r -s th 56-C o+ 5o.rst-o / trt-t A.o-/
/-s5uss-os o po6-t-56 -ssus (t-o6 / -trt-o6", r6-g-o, 65oho6, / 6
+6 r6t-os o.r /-r or t
Din5in)
M / @o @-66 usu66 so5-6- sprt6 Th @-66 r5-. th-r gusts - roo 566/ >6-s h tr-g th >6-s, o shou6/ grt th group @h-6
ppro5h-g / th @-66 rspo/ @-th st/r/ grt-g / r-s to th-r +t
It -s -portt to o. to@r/s th host / sh h/s A66 - th >6-s rtrt/ s Hu6s
Th r-tu6 o+ t-g 5o++ -s 5tr6 to so5-6 o55s-os - th U-t/ Ar? E-rts
9o++ -s sr./ t th strt / / o+ ?us-ss t-gs / so5-6 .ts
Gusts r sr./ 5o++ ? tt/t @h th rr-. Th tt/t @-66 @orrou/ th roo +ro th r-ght O shou6/ t th gg5up s-/ .ss6 - th r-ght
h/ @h -t -s o++r/ ? th tt/t
Thr -s o / to th th prso sr.-g As th 5o++ -s usu66 Hu-t hot -t 5 ?s@-r6/ rou/ / s-pp/ t
h th 5o++ -s +--sh/ @-t +or th sr.r to rtur / rpt th pro5ss +urthr
t@o t-s ?+or sh-g th 5up to -/-5t tht ou h. +--sh/ It shou6/ ? h6/ ?th +-grt-ps / ot ? put /o@ o th grou/ or t?6
T / so+t /r-s @-66 +o66o@ th sr.-g o+ 5o++
Th sr.-g o+ 5o++ -s +o66o@/ ? th sr.-g o+ sugr/, ?65 t - s66 g6sss
T g6sss ? p65/ o th +6oor @h +--sh/ @-th
15
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A65oho6 -s sr./ to oMus6- gusts t -trt-o6hot6s / rsturts As -
5u6tur, o/rt-o -sppropr-t )u?6-5 /russ -s 6g6 o++5 /h-gh6
s5rut--/
Geetin) Gi,t$
G-+ts r ppropr-t prt-5u6r6 -+ th /-s5uss-os o55ur - ho G-+ts ust ? @rpp/)o6-t6 r+us g-+ts t 6st t@-5 Do ot op g-+t - +rot o+ th g-+tg-.r G-+ts ?
prst/ pu?6-56 to th group t th t-gs /
Ti++in)
It -s t-r6 up to th -/-.-/u6 @hthr to t-p +or sr.-5s / -t -s ot +-C/ Cp5tt-o s
ou +-/ - othr 5outr-s So pop6 - UAE 5hoos ot to t-p t 66, ?ut +or thos @ho +6
tht th sr.-5 @s @orth r5og--g, th usu6 out -s 10 / t-ps r grt6 ppr5-t/A -5rs-g u?r o+ rsturts o@ 6so -56u/ sr.-5 5hrg o th ?-66, 6though -ts
ot 56r @hthr th-s .r ss th -s-/ o+ our @-trs po5ts, so so pop6 // 6-tt6Ctr T-ps - rsturts / ?rs r o+t shr/ @-th othr st++ But 6so r?r tht
rsturts / 5+Vs oprt-g outs-/ hot6s r +or?-// ? 6@ +ro //-g sr.-5 5hrg,
so -+ ou s th-s ppr-g o th ?-66 ou 5 r+us to p -t Th-s 6@ @s -tro/u5/ - 2010,?5us -t @s +ou/ tht sr.-5 5hrgs @r +-/-g th-r @ -to th po5ts o+
rsturt o@rs, rthr th th st++ But ou shou6/, o+ 5ours, st-66 +6 +r to 6. so
5sh o th t?6 @h ou 6. - r5og-t-o o+ goo/ sr.-5 I+ thr -s t-ps >r, ou 5 s
th gr ho@ th o -s /-.-// / // to -t -+ ou +6 5o+ort?6 /o-g soh -t 5os to t-pp-g - Du?- or A?u Dh?- hot6s, hr -s so /.-5:
B 5r+u6 @hr ou t-p So ?-66s 6r/ 5ot- sr.-5 5hrg s @66 s tour-sttC / //-t-o6 out ot go to th prso tht sr./ ou I+ o @-shs to t-p, tr / /o -t - 5sh, / up to 10
T-pp-g r6-r /ur-g our st @-66 sur 5os-stt sr.-5 +ro th 5o5-rg or
?66?o +or Cp6, ! Dhs t-p to ?66?o -s 6@s ppr5-t/ I+ ou @t to t-p 56rs o+ roos, 6. 20 or 30 Dhs - our ?/roo t th / o+
our st
B @r o+ th st++ tht r pro??6 p-/ .r 56os to oth-g / 6-. o t-ps
P%t%)!+*
Dot photogrph pop6 sp5-66 @o @-thout th-r 5ost / r+r- +ro 5ptur-g
go.rt ?u-6/-gs too B 5r+u6 @ht 6s -s - th ?5grou/ o+ th photogrph ou r
t-g
16
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Se$$i%n /
St(t(e !nd ie!* in E#i!ti %#+!nie$
Thr -s strog .rt-56 h-rr5h - ost E-rt- 5op-s M r o@/ / ru ? opo@r+u6 prso @ho s 66 o+ th /5-s-os Th-s prso ust ? trt/ @-th rsp5t /
/+r5
Sttus -s -portt / ust ? r5og-s/ ? us-g th 5orr5t t-t6 su5h s Sh-h (9h-+",Moh/s (g-r" / Ust/h (pro+ssor" I+ ou r usur o+ soos t-t6, +-/ out
?+orh/ or s th prso @ho -tro/u5/ ou
N%te$:
Ar?s /o ot p65 u5h phs-s o @r-tt 5ou-5t-os s th r h-gh6 .r?6
so5-t
Mt-gs 5 o+t ppr ustru5tur/ @-th o (or 6-tt6 r+r5 to" g/ )op6
? prst @ho r, s-g6, oth-g to /o @-th our t-g 5t-. 6-str
)op6 /o ot 6- to s o or /6-.r gt-. @s It 5 ? .r /-++-5u6t to +u66
u/rst/ C5t6 ho@ -trst/ pop6 r - our propos-t-os O6 prs.r5 /
pt-5 @-66 r.6 th tru p-5tur
It -s ot u5oo to rr-. t our t-g to +-/ our host - t-g @-th s.r6
othr pop6 / tht ths othr pop6 5ou6/ ? t-g our host ?out 5op6t6/-s5o5t/ -ssus
C%n3e$!ti%n
9o.rst-o @-66 usu66 5o5 - goo/huor/ to @-th gr6 t6, o+t ?out th
h6th o+ th othr prso EHu-r-s r .r / -to th h6th or @66?-g o+ +6r6t-.s, sp5-66 @-.s
Dur-g --t-6 t-gs -t -s ot 5ssr to prt-5-pt - 5o.rst-o ?o/ @ht 5ou6/ ?
/s5r-?/ s s66 t6 As@r-g gr6 Hu-r-s -s ough ut-6 ou r o@ ?ttr ?
th group or -/-.-/u6 -.o6./ Tr-g to oopo6- 5o.rst-o -s 5os-/r/ -pt-t/ ru/
$o@ 6-tr5 rts -5rs th -port5 o+ .r?6 5ou-5t-o
Ar?s 6o. potr / 5rt-. sp5h Th r +o/ o+ ?sto@-g +6o@r ?6ss-gs /
5o6or+u6 s@r-g
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h sp-g @-th Ar?s p - -/ tht th ?6-. tht @or/s h. po@r Ar?s
shu sp-g ?out up6str-s out o+ +r tht gt-. sp5h 5op6s gt-.
rsu6ts
I#+%t!ne %, e'!ti%n$i+$ in d%in) "($ine$$ in UAE
)op6 - th UAE pr+r to /o ?us-ss - prso R6t-osh-ps / utu6 trust r
prout +or su55ss+u6 ?us-ss -tr5t-o / 5 o6 ? /.6op/ through +5to+5 t-gs It -s -portt to sp/ t- @-th our E-rt- ?us-ss 5outrprts / sur
+utur t-gs t p65 to 5ot-u 5u6t-.t-g th r6t-osh-p
It -s -portt to h. 5o5t-os to soo - th UAE @ho 5 -tro/u5 ou ?+orttpt-g to /o ?us-ss thr o our o@ E-rt- pop6 pr+r to /o ?us-ss @-th thos
th o@, so h.-g soo to -tro/u5 ou @-66 ? o+ -s ?+-t to our ?us-ss
r6t-osh-p 4-6 / +r-/s 5o ?+or th-g 6s As rsu6t, -t -s ot u5oo +or E-rt- to
rs5h/u6 or 556 soth-g to 55oo/t th-r /s or @-shs
T th t- to gt to o@ our ?us-ss 5outrprts o prso 6.6 so tht ou 5/.6op +r-/sh-p @-th tht prso / thr+or ? - ?ttr pos-t-o o+ pr-or-t +or ?us-ss
/6-gs
h -t 5os to 5ou-5t-o (u6- th @st tht pr+rs @r-tt 5ou-5t-o" th Ar?s
pr+r prso6 .-s-ts, @h-5h h. th ?-ggst -p5t, or pho 566s @h .-s-ts r ot poss-?6/ ths h. or -p5t th sr-s o+ -6s E-6s o+t gt -gor/, o.r6oo/ or t
.r 6og t- to ? rp6-/ to Ar?s r hosp-t?6 / p65 grt /6 o+ phs-s o
out@r/ Cprss-os, / th E-rt-s r o /-++rt Th 6o. to trt- / th-s -s 6so
grt @ to +or ?o/ @-th th E-rt-s Th-s -s @h -.-tt-os / to ? 55pt/gr5-ous6 / Cptr-ts shou6/ 6r ppropr-t t-Hutt ?+or tt/-g th .t O5
thr -s ?o/ st?6-sh/ @-th th E-rt- / Cptr-t th 5os-/r th Cptr-t s
+r-/ / ?us-ss /6-gs 5 5o5
Ti#e !nd Ti#in)
Th Ar?s rsp5t @strrs @ho 5o o t- to t-gs . -+ th ths6.s r 6t
%[email protected], to Ar?s t- -s ot s -portt s to th @strrs I th Ar? @or6/ thr -s or
phs-s o hro Th-s s tht - or/r to -t- hro ?-g 6t to t-gs,/6s / -trrupt-os /ur-g t-gs r 5oo / r to6rt/ %[email protected], th 6o56s /o
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REFERENCES
A!"i P!$e$ !nd .%d$ t% ($e in A"( D!"i 7 Rtr-./ August 1!, 2013,
http:JJ@@@?u/h?-?us-ss5oJDo-gBus-ssIA?uDh?-24Ar?-5)hrsssp
C%##(ni!id G%(+ Ltd8 -997 Do-g Bus-ss - th UAE55ss/ o August 1!, 2013
A"( D!"i B($ine$$ Eti;(ette7 A?u Dh?- Bus-ss )ort6, rtr-./ August ,2013
http:JJ@@@?u/h?-?us-ss5oJDo-gBus-ssIA?uDh?-24-/Csp
B($ine$$ Eti;(ette in te U8A8E87USUAE Bus-ss 9ou5-6, rtr-./ August , 2013
http:JJusu?us-ssorgJ?outthuJ?us-sst-Hutt-thuJ
OFFICE OF THE DEPUTY CHIEF OF STAFF FOR INTELLIGENCE
US ARMY TRAINING AND DOCTRINE COMMAND
FT8 LEAVEN.ORTH7 A$t%n7 Anne> C%i;(%(n7 T!*, 9ROSS9U$TURA$ TRAINING: A
9RITI9A$ STE) IN ENSURING T%E SU99ESS O4 INTERNATIONA$ ASSIGNMENTS,
Rtr-./ August 1=, 2013, http:JJsr5h?s5ohost5oJ6og-spCW
/-r5ttru
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A++endi? A
UAE Indi!n C%##(nit*
Th I/- 5ou-t - th UAE, u?r-g 17! -66-o, 5ost-tuts 30 pr 5t o+ th tot6
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trs o+ u?rs / /pth - trs o+ 5tgor-s o+ @orrs p6o/ @h-5h /-st-gu-shs -t
+ro .r othr Cptr-t 5ou-t - th UAE
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