crossroads

CSC Proprietary and Confidential

Crossroads

July 24, 2014

CSC Proprietary and Confidential 2 April 19, 2023

Crossroads Project Status

• Rollout activities completed in Virginia–Normal operations on original infrastructure–No delays in pilot or rollout

• Roll out ongoing in West Virginia, Alabama, and North Carolina–Over 50% of rollout completed successfully and on time.

• Pilot completed with no major delays or service interruptions in clinics.

• Suntiva evaluation complete with positive overall evaluation.• CSC expects user group formation and FNS approval for transfer

consideration based on the completion of Pilot.


Crossroads Modules

Portals

Participant Website Clinic Operations Appointment / Calendar

Vendor Website Vendor Management Financial Management

Operations/ Administration

Clinic Application (Crossroads)


Focus on EBT

• States with a wide variety of legacy systems have all transitioned to Crossroads with success.– Consortium includes 2 paper and 2 EBT states– Feedback from local agencies is that processing time is roughly equivalent for the first

visit but significantly faster by the second visit.– Crossroads is intuitive and easy to use for normal clinic operations.

• EBT Support– Crossroads is built to support Universal Interface standards– Currently integrated with Xerox and CDP– Participant access to current benefits via Participant Portal– NUPC import / export capabilities, NTE Calculation Engine, Daily Reconciliation– Support for EBT Compliance Buys

• Virginia Transition to EBT– Virginia successfully performed a concurrent migration to both EBT and Crossroads


Clinic Workflow Dashboard• Crossroads improves clinic operations by supporting movement of families using the

Clinic Workflow Dashboard– Each clinic can create custom workflow based on clinic workflow.– Families become available in waiting room near appointment time or as logged into clinic.– Family record can be easily opened and worked at each workflow location.– System automatically opens family record and navigates user based on room type.


Crossroads Participant Portal

• Allows participants to perform an online application process–Prescreen for eligibility–Clinic locator–Schedule initial appointment

• Multiple language support, currently English and Spanish• Ability to schedule and modify appointments• Access to current benefits available on EBT card


Participant Portal – Online Prescreening


Crossroads Vendor Management

• Vendor Portal–Online Vendor Application–Online entry and import of price survey data –Real-time integration with Vendor Management System

• Vendor Management–Comprehensive vendor enrollment system that allows states to

configure elements of enrollment and monitoring process.–Vendor training management and communications support–Automated re-evaluation and peer group assignment process–Fully integrated with Vendor Portal for real time status updates–Investigation management and communication tools–Integrated price survey and minimum inventory reporting


Crossroads Vendor Portal


Vendor Module: Vendor Authorization Checklist


Financial Management

• Tracks Federal and State grants for food, NSA, Farmers’ Market, and infrastructure.

• Interfaces with State accounting systems to get same day information about expenses, revenues, and encumbrances.

• Combines grant monies with actual expenses to track target budgeted expenses across the four components of NSA; breastfeeding support, nutrition education, client services, and administration.

• Tracks caseload allocations to local agencies. Monitors actual participation throughout the year against caseload target.

• Generates FNS 798 report and supports electronic submission.


Caseload and NSA Allocation


NSA Component Budgeting


Fund Management


Forecast Modeling

• Allows WIC programs to project costs and plan for program changes.–Inflation/food cost projections–Seasonal food costs–Model food package changes–Waiting list changes–Support for modeling based on external variable data sets


Finance Module: Financial Modeling


Crossroads System Interfaces

• Eligibility Determination– Snap Eligibility Confirmation

– Medicaid Eligibility (270/271)

• EBT and Banking Support– Universal EBT Interface

– Integration with 2 EBT Providers

– Integration with 2 Banking Providers

• State Accounting Systems– Exchange revenue, expense, and

encumbrance data

• Electronic Medicaid Billing (837/835)

• Public Health Integration– Immunization Records

– Web Service Intergration with Enterprise Public Health Systems

• FNS Integration– FPRS – Automated 798 Submission

– FNS Minimum Data Set – Biannual Reporting

– MARO Dual Participation

• Rebate Manufacturers– Rebate Calculation Engine

– Automated Data Submission

• Special Formula Warehouse Ordering (CAP)


Additional Crossroads Interfaces

• Equipment Interfaces– Doran Scale

– Seca Measuring Station

– Healthometer Scale

– Hemoglobin Meter

– MICR Printers

– Signature Pads

– Identification Card Readers

– Barcode Printer/Reader

– Document Scanners

• Nutrition Education Systems– WICHealth.org

– Health Bites

• Authentication Providers– Active Directory

– State Single Logon

• Other Interfaces– Auto Dialer Support

– Potential Eligible Data

– 3rd Party Survey Tools

– Real-time Webservice Integration


Crossroads as a Services Platform

Crossroads

Services

WebsitesMobile

ApplicationsExisting

State Systems

• Crossroads is built on a robust Web Services platform.• Web services provide access to data while enforcing security and

business rule standards.• By focusing on publishing a library of common Web Services states

can take a greater involvement by being allowed to integrate Crossroads access into:– Existing web portals

– Existing applications

– iPad or Smart Phone Applications

– 3rd Party Applications


Crossroads Materials Available

• Detailed Functional Design Documentation (DFDD)• User Manuals• Training Manuals• Help Documentation• System Configuration and Installation Guide• Other Technical Documentation

–Data Dictionary–Architectural diagrams–White papers


Thank You

Angie Stevens Contact Information10975 Grandview, Ste. 500Bldg. 27, Box #11Overland Park, KS 66210

T: 941-249-9960E: [email protected]

Caroline Jackson – Crossroads ConsortiumT: 919-707-5739

mailto:[email protected]

crossroads

Documents

crossroads csc proprietary

prescreening csc proprietary

ebt card csc proprietary

confidentialcsc proprietary

clinic operations

normal clinic

vendor training management

csc pptx template