crossview managed services
TRANSCRIPT
www.crossview.com 1
Strategy + Technology + Services
Managed Services
by CrossView
www.crossview.com 2
Agenda
1 Key Business Drivers
2 Why CrossView
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A 360 degree view of commerce
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Better allocate talent and skills
Resource Management
Opportunity
• Organizations that were migrating
from managing their own
infrastructure with Managed
Services found they could reduce
their total IT infrastructure costs by
24%”. - IDC
• Managed services provide access
to resources, staff, capacity, and
industry knowledge and expertise
Solution
• Resources needed to design build
and maintain a commerce solution
end to end
• Ability to assign resources as
needed
• Project management
• Solutions Architects
• Developers
• DBA Administrators
• Application Administrators
• Designers
• UIX Developers
• Business Experts
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Expanding to new markets
Scalability
Opportunity
• Improved business productivity enables organizations to grow
• Scalable businesses are more profitable and more responsive to customers
• Being able to grow your brand or move into new markets quickly is essential
• Retailers must be able to serve customers efficient during peak periods
• Global e-commerce sales top 1.2 Trillion
Solution
• Global footprint –Data center
• Understand regional requirements
• Global standards and methodologies
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Improve responsiveness to customers and market change
Operational Efficiency
Opportunity
• Firms need to ensure that their
talent is focused on core areas of
business while optimizing
productivity
• Business users need increasingly
fast, broad, and flexible access to
data
• Enterprises are utilizing managed
services to help keep pace with
market dynamics and tap into skills
and technology to operate more
efficiently
Solution
• Tried and true operations, procedures
and methodologies
• Source Code Management System
• Ticket Management System
• Scrum/Agile Task Management System
• Documentation System
• Code Review System
• VM based Developer Toolkits
• Build and Deploy Automation System
• Scheduled Tasks Dashboard
• Test Case Automation Framework
• Environment Build scripting and
automation
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Speed, quality and responsiveness
Performance
Opportunity
• Just a one-second delay in page load can cause 7% loss is customer conversions
• A 400 millisecond delay in response-less than the time it takes to blink reduces searches per user
• Managed Services helps to reduce unplanned downtime by 88% - IDC
• Ensures access to higher quality IT services and a higher performance commerce environment
Solution
• Load Testing
• Client Side Performance
• White Space Removal
• Request Reduction
• Holiday Readiness
• Database Tuning
• Code Optimization
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Lower costs, accelerate time to market, increase agility
Cloud Hosting Services
Opportunity
• Flexible server capacity
that can be spun up quickly
for a low cost
• The ability to add and
reduce capacity based on
demand -- automatically
without human intervention
• Immediate access to
compute and storage
resources without
investing in and installing
physical hardware
Solution
• Cloud hosting services
• Fast spin up
• Full PCI compliance
• Performance tested to
1.2mm page views per
hour
• Fully managed solution
• High availability
• Business continuity,
disaster recovery
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Creating a Virtual Private Cloud
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Strengthen information security defenses, lower costs, increase trust
Security
Opportunity
• 88% of online visitors are less
likely to return to a site after a
bad experience
• 61% of consumers say that a
negative Web or mobile
experience will negatively affect
their overall opinion of the retailer
• Why CrossView?
Comprehensive portfolio of
security services extending
across the life cycle of your
commerce systems and strategy
• Identify, manage, monitor and
resolve security threats
Solution
• Vulnerability scanning
• PCI compliance assessment
• Recommendations and remediation of security issues
• Secure coding practices
• SSAE16 SOC-1 Type II certified
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Improve business continuity, avoid costly downtime
Disaster Recovery
Opportunity
• Maximize availability across
your enterprise IT assets and
meet your recovery objectives
• Limit downtime, speed
recovery time, and increase
responsiveness through
efficient IT infrastructure
management
• Ensure the availability and
protection of data,
applications, and systems –
even during disruptions
Solution
• Multiple Options
• Active / Active
• Active / Passive
• RTO –Recover Time Objective
• 1 hour – 48 hours
• RPO –Recover Point Objective
• 1 Hour
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Adding value, transforming more than technology
Strategy
Opportunity
• CrossView offers more than
technical managed services
• Tap into a wealth of business and
retail strategy expertise -- access
and understand best practices ,
better leverage social media, big
data and analytics, improve user
experience and customer
acquisition
• Ongoing support is provided
through our Business Strategy
team – a team of retail experts to
ensure that you get the intended
value from your investment
Solution
• Strategic Planning
• SEO
• Experience Architecture
• Usability
• Analytics
• Creative Design
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Delivering access to the right resources at the right time
How we can work with you
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Value of CrossView Managed Services
Optimize performance. Increase agility. Engage more customers.
• Optimize solutions
• Significantly improve performance
• Reduce time to market
• Better allocate talent and skills
• Focus on your business• Save money
• Engage more customers
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Hosting and Managed Services clients
Proven Experience
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15 Yearsexperience delivering Large-Scale, complex IT
solutions.
CROSSVIEW
MANYcompany and client
awards, honors and
recognitions
250
Employeeswith offices in the USA,
Canada and India
100+
Customersthrough the years, currently
over 30 actively managed
clients
Over 15 yearsexperience delivering large-scale,
complex IT solutions
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Industry leaders
OUR CLIENTS
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THANK YOUThank you for your time and interest.
CrossView Marketing