crowdsourcing citizen feedback to promote public …...2013/04/08 · crowdsourcing citizen...
TRANSCRIPT
Bank aus Verantwortung
Crowdsourcing citizen feedback to promote public accountabilityKfW Entwicklungsbank
DIE International Workshop “The Internet and New Social Media in Democracy“Bonn, 8.-9. April 2013
Maja Bott, Senior Economist E-Governance
Sector & Policy Division Governance
Crowdsourcing citizen feedback to promote public accountabilityTable of Contents
1 Crowdsourcing - a new panacea for social accountability and governance?
2 How to bring demand- and supply-side approaches together: issues in project design
3 Opportunities, challenges and risks in a fragile state environment
4 Pilot initiatives under preparation
Crowdsourcing - a new panacea for social accountability and governance?
Crowdsourcing – a definition
Inhouse Outsourcing Crowdsourcing
ICT- Growth in sub-saharan Africa: Cross-country comparison of cellphone usage
0
10
20
30
40
50
60
70
80
90
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
Burk ina Faso Ghana Malawi Mali Mozambique
Rwanda Tanzania Togo Uganda Zambia
555Source: Weltbank World Development Indicators 2010: Percentage of mobile phone subscriptions as part of the population
Mob
ile c
ellu
lar s
ubsc
riptio
ns p
er 1
00 p
eopl
e
TogoTansania
Mali
Mosambik
Ruanda
Uganda
Ghana
Malawi
Burkina
Sambia
ICT- Growth in sub-saharan Africa: Cross-country comparison of internet usage
0
2
4
6
8
10
12
14
16
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
Burk ina Faso Ghana Malawi Mali MozambiqueRwanda Tanzania Togo Uganda Zambia
666Source: Weltbank World Development Indicators 2010: Percentage of mobile phone subscriptions as part of the population
Inte
rnet
use
rs p
er 1
00 p
eopl
e
Burkina
TogoMalawi
Tansania
Mali
Mosambik
Ruanda
Uganda
Ghana
Sambia
How to bring demand- and supply-side approaches together: issues in project design
KfW Investment Project
PubliceAccountability
Platform
Local Media / NGOs
City administrations
Watchdog on government actions
support citizen reports validation
Citizen
Mobilize citizen to report & broadcast aggregate citizen reports & city follow up
Send SMS with their report or opinion
Performance-Premia formobilising citizens
Performance-based infrastructureinvestment funding
for measurable local accountability
increase
Act / Follow up on SMS & send feedback
React / follow up via city council meetings, other Media (esp. local radio)
Local Governance Crowdsourcing-Process
Receive SMS on Follow-up
Project Administrator
Receive SMS
Runs platform (incl. data base)
Public archive for progress monitoring
Supply SideDemand Side
Feedback LoopPerformance incentives
Local Level Citizen Feedback “heat map”
Relevant Project Information
Project components and citizen activity
stats
Project Level PageO
n Tr
ack:
PR
OJE
CT
Leve
l Example
Opportunities, challenges and risks in a fragile state environment
Opportunities and Risks
In General:
› Ongoing e-Governance reforms in almost all developing countries
› Improved compliance & transparency -> Reduction of space for corruption / misuse of funds through public accountability processes -> government reputation increase -> potentially increased access to funding
› Project monitoring cheaper, broader & real time
› Synergies with other government – donor cooperation programs
For the beneficiaries:
› Enhanced transparency of public services & increased opportunities for participation
› Direct beneficiary feedback / dialogue
› Improved management of linkage / referral / follow up services by different actors
Opportunities
In General:
› Politically sensitive areas / Conflict potential
› Design flaws -> Cost explosions
› WeakLeadership -> Project failure
› Often: underestimated needs for capacity development
› Flawed process-/communication design -> Potential benefits cannot be leveraged
For the beneficiaries:
› Digital Divide
› IT-security and data recovery
› Privacy & Mobbing
Risks
Pilot initiatives under preparation
Pilot initiatives under preparation
Togo: Establishment of mobile-enhanced e-accountability monitoring-system by citizensfor three secondary cities as part of a new decentralisatzion / city development projectStatus: feasibility study
13
Rwanda: Establishment of mobile-enhanced decentralization project progress monitoring-system by citizens as part of an existing decentralisatzion projectStatus: project preparation ongoing
Benin: Feasibility Study on potential establishment of mobile-enhanced governance monitoring-system by citizensStatus: feasibility study
E-Governance contact at KfW:
LAa2Maja BottSenior EconomistSector and Policy Division Governance
KfW BankengruppePalmengartenstrasse 5–960325 Frankfurt am MainTelefon/Phone +49 69 7431 - 4410Telefax/Fax +49 69 7431 - [email protected]
Bank aus Verantwortung
Thank you!
Disclaimer
This document is provided for information purposes only. This document may not bereproduced either in full or in part, nor may it be passed on to another party. Itconstitutes neither an offer nor an invitation to subscribe or to purchase securities, nor isthis document or the information contained herein meant to serve as a basis for any kindof obligation, contractual or otherwise. In all legal systems this document may only bedistributed in compliance with the respective applicable law, and persons obtainingpossession of this document should familiarise themselves with and adhere to therelevant applicable legal provisions. A breach of these restrictions may constitute aviolation of US securities law regulations or of the law applicable in other legal systems.The information contained in this document is historical and speaks only as of its date.KfW disclaims any intention or obligation to update or revise the information contained inthis document. By accessing this document you acknowledge acceptance of these terms.