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Crowley Maritime Corporation Business Travel Policy and Guide

Travel Safe….Travel Smart

Revised: October 2015

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Table of Contents

Crowley Maritime Corporation .................................................................................................................... 1

Business Travel Policy and Guide Summary ................................................................................................. 3

Travel Reservations ...................................................................................................................................... 4

After Hours Travel Service ........................................................................................................................... 4

Employees Traveling Together ...................................................................................................................... 4

Air Travel ...................................................................................................................................................... 4

Contractor Travel .......................................................................................................................................... 6

Aircraft Charters ........................................................................................................................................... 7

Unused Tickets ............................................................................................................................................. 7

Lodging .......................................................................................................................................................... 8

Ground Transportation ................................................................................................................................ 9

Meeting and Group Travel ......................................................................................................................... 13

Meals .......................................................................................................................................................... 13

Entertainment ............................................................................................................................................ 14

Phone and Data Service when Traveling .................................................................................................... 14

Gratuities .................................................................................................................................................... 14

Other Business Travel Expenses ................................................................................................................. 15

Non-Reimbursable Travel Expenses ........................................................................................................... 16

Reporting and Approval of Expenses ......................................................................................................... 17

Security Advice and Assistance .................................................................................................................. 19

Travelers Medical Assistance Program ....................................................................................................... 20

Addendum I – Key Travel Contacts ............................................................................................................. 23

Addendum II – Preferred Travel Vendors ................................................................................................... 24

Addendum III – Recap: Resources Available to Crowley Travelers ............................................................ 25

Addendum IV – Mobile Apps Available to Crowley Travelers ………………………………………………………………..26

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Business Travel Policy and Guide Summary

Many of you will be required in the course of performing your responsibilities to travel on business or

to entertain customers. The business travel policy was designed keeping the safety and well-being of

all Crowley travelers in mind. Following this policy ensures all appropriate resources will be available

to you in the case of an emergency.

Crowley utilizes the services of the Anvil Group Travel Tracker to track travelers during their trips to

understand and remain apprised of their location and risk exposure. Crowley will communicate with

travelers to keep them notified of the latest medical, travel, and travel security developments in the

areas that they are traveling. The traveler tracker will assist in carrying out assistance should Crowley

travelers be impacted by a major incident.

Crowley expects you to make reasonable efforts to control your travel and entertainment expenses

and to avoid unnecessary costs, as you would if the expenses were your own. There are many

alternatives to travel that may make more economical sense. These include teleconferencing or video

conferencing. Alternatives can save Crowley substantial amounts of money over the course of a year

and should be considered before travel planning begins.

You are expected to adhere to the following:

• Make airline, hotel, and car reservations only through Crowley Travel to ensure Crowley has

significant visibility into your whereabouts in case of an emergency. • Use your corporate credit card whenever possible. • Update the emergency contact information including cell phone number in your HR record. • Review all provided briefings and communications. • Practice situational awareness.

• Make airline reservations early in order to qualify for discounted fares.

• When it makes economic sense, use Crowley’s preferred airlines.

• When it makes economic sense, use Crowley’s preferred hotel partners.

• Dine in moderately priced restaurants.

• Rent cars only if economically justified and refuel rental cars before returning them.

• Only use rental car companies with whom Crowley has agreed rates as the insurance is included in many instances.

• Use Crowley Travel to book all meetings.

• Contact Ovation, Crowley’s mobile phone support vendor, at support@wirelesshelp.com or 904-727-2255 option #2 before traveling internationally to ensure your phone and data plans have been updated to include international service. Be sure to contact Ovation after your trip to turn off the international phone and data plan as those plans are more expensive.

This policy applies to all full-time employees of Crowley and all subsidiaries of Crowley. In addition, any

suppliers or consultants working directly for Crowley are expected to adhere to these guidelines and

utilize preferred discounts when applicable and allowable and when they are the lowest cost

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alternative.

Travel Reservations

All travel arrangements will be made through the dedicated team of travel arrangers at Crowley

Travel . You MUST make all travel arrangements including air, car, and hotel reservations with the

travel department or use the Crowley dedicated online travel reservation system, Concur. Crowley

Travel Services can be reached at 904-727-4210 or travel@crowley.com. Contact

concurquestions@crowley.com to request a login for Concur. You can access Concur via C-Link. Go to

C-Link, Employee Services, and then select either “Book Travel” or “Submit Expense Reports”.

After Hours Travel Service

Crowley provides access to a 24-hour emergency travel service when Crowley Travel is closed. This

service is outsourced and each call incurs a cost. You can utilize this service for emergency in-route

travel needs or for last minute travel arrangements when the regular travel office is closed. This

service has access to existing reservations and travel profiles. All calls are logged and the travel

department will follow-up to ensure all booking and travel policies were maintained. You can reach

Crowley’s emergency travel provider by calling 904-727-4210.

Employees Traveling Together

Crowley Travel enforces the following guidelines when employees are traveling together:

The CEO and EVP cannot travel together

No more than three members of the Leadership Team may travel together

Air Travel

You are required to travel on the lowest cost, coach or economy class ticket for all domestic U.S.

flights including Puerto Rico, Alaska, St. Thomas and Hawaii. International flights must also be

booked coach class. In situations where an individual international flight exceeds eight (8) hours air

time, travel may be booked as business class. Multiple flights to a destination, i.e., San Francisco to

Miami and Miami to Caracas are considered separate flights and may not be added together to meet

the eight (8) hour requirement for business class.

Travelers going to a level 4 or 5 country (the highest risk countries) as defined by the Anvil Group are

required, at a minimum, to:

Download and activate the Anvil Group’s SOS & Locate mobile phone app prior to departure

If travel is booked outside Concur or Crowley Travel, detailed travel itineraries must be provided to Crowley Travel and SSQE for their records in advance of travel

Register travel details with the State Department’s (if US citizen) STEP Program. https://step.state.gov/step/

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Receive a personal security briefing from Anvil, SSQE, or Travel as requested or designated dependent on the traveler’s experience, area of operation and/or threat exposure.

Follow any guidance provided by Crowley’s SSQE Department

Non-refundable tickets will be purchased whenever possible. Each airline’s policy in regards to non-

refundable tickets may vary slightly. The travel department will advise you of the policies and

penalties of your airline ticket. If your travel plans change within 24 hours from the time your ticket

was issued, the non-refundable ticket may be VOIDED. In order to do so, you must contact the travel

department IMMEDIATELY.

If you cancel or change your non-refundable ticketed reservation, you must do so prior to the

scheduled departure. Failure to do so may result in the forfeiture of the cost of the airline ticket,

which is not cost-effective for Crowley. Canceled tickets that are non-refundable can be used as a

credit toward future travel and will be retained and monitored by the travel department. If you have

a non-refundable credit on file with the travel department, you are expected to try and use that credit

on your next business trip. Generally unused credits expire one year from the date of purchase.

Some considerations and facts when purchasing your airline tickets:

Preferred Airlines: Crowley has negotiated agreements with preferred airlines. These airlines will

be booked when flight schedule and price adhere to policy.

Advance Purchasing: Booking in advance can save you, your budget, and Crowley substantial

amounts of money. When possible, please book at least 7 days or more in advance.

Connection vs. Nonstop: Travelers must take a connection versus non-stop flights when the cost of the

connection is less expensive than non-stop flights. Only one connection is required.

Travel Window: Flights within a 2-hour time window (two hours before and after the requested

departure time) will be reviewed to ensure the lowest airfare is obtained.

Upgrades: Frequent Flyer upgrades are allowed; however, higher fares will not be booked in order to

utilize an upgrade certificate. There are instances when a traveler will be instructed to take an

alternate air carrier on which they may not have upgrade capabilities because of contractual

obligations with our preferred airlines or because of lower fares. Please provide a copy of your

certificate to the travel department to see if it is applicable for use.

Exceptions: When requesting a flight outside of policy, the travel department manager will review the

exception and will send the request to the SVP in your department for further approval.

Internet Airfares: If you find a cheaper fare on the Internet, notify the travel department. The travel

department will book your reservation for you on the Internet to ensure that the travel policy is

followed, the information is included in company reports and the company can locate you in an

emergency situation. Please be aware the Internet fares often carry restrictive change and cancellation

policies. The void and change procedures listed in this policy do not apply to Internet tickets. The travel

department will advise you of the restrictions when the ticket is purchased.

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Frequent Flyer Programs: Participation in frequent flyer programs is permitted. The awards are to

be used at your discretion and for your benefit, but decisions for selecting an air carrier must be

strictly based on the most economical fare and are not to be influenced by the benefits from a

frequent flyer program. Crowley will not reimburse the cost of additional or bonus frequent flyer

miles that are sometimes offered by the airlines.

Baggage Fees: Crowley encourages travelers to pack efficiently to fit their belongings into one

approved sized carry-on bag to save the fees that many airlines are now charging for checked

baggage. Recognizing that this isn't always possible, Crowley will reimburse crew and administrative

employees the fees for checking up to 2 normal sized bags. Crowley will not reimburse for fees

incurred from oversize, overweight, or more than 2 pieces of checked baggage. Oversize baggage is

defined as any single piece over 62 linear inches (total length + width + height). Overweight baggage

is defined as any piece over 50 lbs or 23 kgs.

For ADMIN EMPLOYEES (using CONCUR): Baggage expenses for employees will be reimbursed via the

AIRFARE expense type in CONCUR. For MARINERS (joining vessels): Crewing coordinators will advise

newly joining mariners of their flight arrangements and the expected cost for checked baggage.

Mariners will need to ensure they have a credit card or cash to cover these expenses at the airport.

Crew members will be reimbursed expenses either via Master's Cash (for vessels that carry cash) or

included in their subsequent pay check along with any other travel expenses or via Concur.

Preferred Seat Fees: Crowley only reimburses these fees with supervisor approval.

Contractor Travel

Contractor travel should be booked by a Crowley travel agent. By being responsible for the booking of contractor travel, Crowley Travel will ensure company policies and guidelines are followed. In addition, Crowley Travel will use company approved suppliers to leverage volume, eliminate unnecessary mark-ups, and reduce overall travel related expenses.

The booking process for contractors is significantly different than for Crowley administrative employees. Contractors may only book their travel via contact with a Crowley travel agent. All their travel related expenses will be placed on a direct bill, with the exception of rental cars, and contractors do not have access to Concur for booking or reimbursement purposes.

To book travel for contractors:

1. The Crowley person responsible for payment, should send the initial travel request to

travel@crowley.com and copy in the contractor with the following information:

a. Complete coding as travel expenses for contractors will be direct billed b. The contractor’s legal name as it appears on a government issued id. c. The contractor’s date of birth d. The details of the travel request such as origin and destination airports, dates of

travel, estimated times of travel, and location of the requested hotel if applicable

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2. Due to liability issues, Crowley Travel will not direct bill rental cars for contractors. Contractors will need to pay for rental cars on their own.

3. To avoid duplicate payments and unnecessary mark-ups, the Crowley approver

responsible for the contractor should not approve invoices from the contractor with air and hotel expenses, as those expenses should be booked and paid for by Crowley Travel.

Aircraft Charters

All aircraft charter carriers must be approved for use by providing adequate proof of insurance.

Operations staff may continue to select aircraft charter companies from the approved list provided by

Risk Management; however, all reservations must be made through Crowley Travel. The travel

department will ensure that only approved aircraft charter companies are used and will coordinate

with Risk Management if the charter companies being requested are not on the approved list.

All other aircraft charters must be required to provide Risk Management with evidence of insurance as

outlined above. Certificates of insurance should be sent to:

Crowley Maritime Corporation

Risk Management Department

9487 Regency Square Boulevard

Jacksonville, FL 32225

Fax: 904-805-1639

Email: vendor.insurance@crowley.com

To limit Crowley’s exposures, the company requires all charter carriers to meet these minimum

insurance requirements:

• Workers’ Compensation insurance and Employer’s Liability insurance in an amount of at

least $1,000,000 and (if flying over the Outer Continental Shelf of the U.S., United States

Longshore & Harbor Workers’ Compensation Coverage). The Workers’

Compensation/Employers Liability insurance policy shall be endorsed to waive all rights of

subrogation against Crowley and all subsidiary, affiliated companies, and joint ventures.

• Aircraft Liability Insurance, with a combined single limit of not less than $5,000,000 each

occurrence covering bodily injury (including passenger liability) and property damage

liability. Policy shall be endorsed to name Crowley and all subsidiary and affiliated

companies as additional insureds and to waive all rights of subrogation against Crowley and

all subsidiaries, affiliated companies, and joint ventures.

Unused Tickets – Changes and Cancellations If you need to make changes to your itinerary or your trip is cancelled, contact Crowley Travel as

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soon as possible.

Unused forfeited tickets, multiple changes to reservations, and lack of advance purchases significantly

increase travel costs for the company. Please plan responsibly.

Unused tickets will be tracked by Crowley Travel.

The following policies apply in order to exchange an unused ticket:

The original reservation must be cancelled prior to your original departing flight.

The same airline must be used.

The passenger’s name must be the same.

The ticket cannot have expired. Most tickets are valid for one year.

Exchange fees vary by airline but a $200 change fee is common.

Lodging

All hotel reservations must be arranged through Crowley Travel.

Crowley has negotiated special discount rates with the preferred hotels in certain locations. In other

locations where a particular hotel has not been specified, “Per Diem Rates” are given. As long as you

stay below the specified per diem rate or at a less expensive property than Crowley’s specified

preferred hotel, you can stay in any hotel of your choice. If you need to book a hotel that exceeds the

per diem rate, please supply the travel department with your reason. After review, the travel

department will advise you if your request was approved or denied.

To help the company control travel costs, ask if there is a lower rate available upon check-in and

review your hotel room charges when checking out. If the charges differ from the rate listed on

your itinerary, please ask the hotel for an explanation.

All rooms should be guaranteed for late arrival. If you have to cancel a reservation, it is your

responsibility to obtain a cancellation number (either from the hotel, in Concur, or from the travel

department) to avoid a no-show fee which will not be reimbursed by the company.

Crowley’s standard hotel class is a limited service hotel. Some examples of a limited service

hotel include Hampton Inn, Hilton Garden Inn, and Fairfield Inn.

All preferred hotel properties and chains are loaded into Concur.

Airbnb and other shared economy lodging providers – While Airbnb and similar providers can seem

to provide an attractive alternative to traditional hotels, they often present safety and security

concerns. Because of these safety concerns, travelers must receive approval from Travel and SSQE

before booking these type of vendors.

If you stay with relatives or friends in lieu of staying at a hotel, you can claim reimbursement of $25

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per night in Concur.

Ground Transportation Employees’ personal vehicles must be utilized for travel to Crowley office/facility locations, customer

locations, vendor locations and any other location that fall within a 200 mile radius. Employees are

only permitted to rent a car for this travel when exceptional circumstances are present and pre-

approval is obtained from senior management. This pertains to all Crowley business units and

administrative staff areas, and standard guidelines for mileage reimbursement should be followed.

Shuttle services and public transportation should be used, where available, instead of taxis and

limousines. Generally speaking, providers like Uber, Lyft, and Hailo should not to be used as they are

typically more expensive than other ground transportation options and there are insurance and safety

issues that have not been appropriately addressed by the vendors.

Rental car arrangements must be made through Crowley Travel which will book car rentals with one

of the company's preferred vendors at our negotiated or lower rates. Typically Crowley’s preferred

rental car providers include LDW (loss damage waiver) coverage at no additional cost to the

company. Intermediate, compact or economy class automobile rental is considered reimbursable.

Car rentals are to be charged to the corporate credit card. Receipts for oil and repairs purchased

during the rental period should be submitted for credit to the car rental agency. Receipts for gasoline

are to be submitted for reimbursement with the expense report.

Non-employee Insurance / Liability regarding Rentals: In the event it is necessary for a consultant engaged by Crowley or an interviewee traveling to a Crowley facility (together, for convenience, referred to as “Consultant”) to use a rental car, it is understood that the auto rental company, Enterprise Holdings, will provide primary automobile liability and physical damage insurance with an aggregate limit of not less than $1,000,000 any one accident or occurrence covering both Crowley and Consultant. Crowley and Consultant intend that they will look first to that insurance to cover liabilities arising from the operation or use of such rental car, including all property damage and bodily injury liability and all risk of loss to such vehicle. Both parties agree to prosecute claims against such insurance to obtain reimbursement for any such loss, damage, injury or death and other liability to the fullest extent possible under the coverage provided. Crowley maintains collision and liability coverage for employees using rented autos on company

business.

Insurance for Domestic U.S. Rentals: For autos rented within the United States or its territories,

Collision and Damage Waiver (CDW) and Personal Accident Insurance (PAI) are to be declined.

Optional insurance coverages are not reimbursable as a business expenses.

Insurance for Central America and International Rentals: When you travel on business outside the

United States and deem it necessary to rent an auto, please rent with full insurance coverage,

including liability, collision, and comprehensive coverages.

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Accidents: Should an accident occur, whether foreign or domestic, you must immediately notify the

rental agency and Crowley’s Risk Management Department.

Refueling Rental Vehicles: At the time of rental, you may be offered a refueling option whereby the

car rental company refuels the car. This offer is to be declined. Gas tanks are to be refilled before the

auto is turned in as this can save as much as 50% of the cost of gasoline. When utilizing the express

return option, please ensure that the appropriate box is checked on the Rental Agreement to indicate

that the car has been refueled.

GPS: GPS units are not a reimbursable expense. The following outlines the procedures to follow when renting a car and what resources are available if you’re involved in an automobile accident while traveling on company business.

If you are renting a car in the course of traveling on Crowley company business:

1. Use your Crowley BBVA card to rent the car. We have coverage through BBVA and any damage to rental cars will be paid by BBVA if it is not already covered by a direct agreement between the rental company and Crowley. However we must notify BBVA within a prescribed period of time about any pending damage claims, so it is imperative that rental car damages be reported to Risk Management as soon as they are discovered.

2. If traveling inside the United States, decline insurance offered by the rental company since coverage will be provided by Crowley. If traveling outside the United States, it is important that you have evidence of locally required insurance coverage in the event of an accident, so you should purchase full insurance coverage from the rental car company including liability, collision, and comprehensive coverage.

3. Thoroughly inspect the car for any damage and bring to the attention of the rental company before

driving away. If possible, take a picture of the damage with your phone and have the date/time stamp feature enabled in case there are questions later. If you accept a car without making report of existing damages, you can be held responsible for the damages when you turn the car back in.

In the United States – If you have an accident while driving a rental car on company business:

1. IF THERE ARE ANY INJURIES, CALL "911" IMMEDIATELY AND WAIT FOR THE POLICE.

2. Contact the police and ask the other party to show a current insurance card, valid registration or driver's license. Take pictures with your cell phone if allowed.

3. Crowley’s Unites States auto liability insurance carrier is Travelers Indemnity Company of

Connecticut. The policy number is HC2E-CAP-476M551-6-TCT-15. Give this information to the investigating officer, but advise that Joy Sargent-Smith at Crowley’s Jacksonville, FL office should be the contact. (904-727-2691 eastern time).

4. Obtain the names, addresses, and phone numbers of the driver and all passengers in the

third party vehicle as well as the name, address, and policy number of the insurer of the third party vehicle.

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5. Obtain the names, addresses, and phone numbers of any witnesses.

6. If possible take pictures of the damaged vehicle, weather conditions, etc. Most cell phones have this capability.

7. Take note of the make, model, license number, and state of registration of the third party vehicle.

8. If damage is done to property or an unoccupied parked vehicle, attempt to notify the owner or leave a note.

9. Do not admit responsibility or fault for the accident at the scene. Do not argue fault at the scene.

Discuss the facts of the accident only with the police, company personnel, or the company’s claims adjuster. After the accident, do not sign any statement or consent to an interview with the opposing party’s insurance company or attorney without first notifying Joy Sargent-Smith or Steve Ficon of the Risk Management Department in Jacksonville. FL. Counsel may be appointed by Crowley to defend and protect the interests of you and the company.

10. In the United States, comply with applicable law by filing any required Motor Vehicle Accident

Report. DMV Accident Report forms and instructions for completing them are available at the DMV websites of most states. Please send a copy of this report to Joy Sargent-Smith/JAX. Failure to file this report could lead to the suspension of your license.

11. DURING REGULAR BUSINESS HOURS contact Joy Sargent-Smith or Steve Ficon at the following

telephone numbers if you are in an accident involving injuries, damage to a third party vehicle or property, pollution or discharge of hazardous materials or where the damage to your vehicle exceeds $500.00.

Joy Sargent- Smith Office: (904) 727-2691 Cell: (904) 728-1388 Email: joy.sargent-smith@crowley.com or RiskManagement@crowley.com

Steve Ficon Office: (904) 727-2568 Cell: (904) 610-2070 Email: steve.ficon@crowley.com or RiskManagement@crowley.com

12. OUTSIDE REGULAR BUSINESS HOURS & WITHIN THE UNITED STATES, please make direct contact with Broadspire, and they will assign an adjuster to the claim. Broadspire Teleplus - 24 hour hotline (800) 753-6737. Be prepared to provide the Broadspire call center dispatcher the following information:

a) Your name, that you are an employee of a business unit that is part of Crowley Holdings, that

you had an accident involving another vehicle while driving a rental car on company business and provide the name of your business unit.

b) Provide Crowley’s Program Number: 19378

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c) Give them information regarding your rental car, your location, a brief summary of the accident and your contact information/cell number.

13. Report accident to Joy Sargent-Smith in Risk as soon as possible thereafter.

If the accident takes place during normal business hours and results in a fatality, serious injury requiring medical care in excess of first aid, and/or property damage in excess of $500.00; a urine, blood or breath analysis is required in accordance with Procedure and Guideline HR IV.3, Drug and Alcohol Procedure. Your supervisor or manager should be advised immediately of any such accidents, so that the required analysis can be arranged. If you have an accident outside of the United States while driving a rental car on company business:

1. Follow the accident reporting instructions provided by the rental car company at the time that the car was rented and the insurance coverages offered by the rental car company were accepted.

2. Do not admit responsibility or fault for the accident at the scene. Do not argue fault at the scene. Discuss the facts of the accident only with the police, company personnel, or appointed representative. After the accident, do not sign any statement or consent to an interview with the opposing party’s insurance company or attorney without first notifying Joy Sargent-Smith or Steve Ficon (see contact info below) of the Risk Management Department in Jacksonville, FL. Counsel may be appointed by Crowley to defend and protect the interest of you and the company.

3. DURING REGULAR BUSINESS HOURS (8am to 5pm eastern time) contact Joy Sargent-Smith or Steve Ficon at the following telephone numbers if you are in an accident involving injuries, damage to a third party vehicle or property, pollution, or discharge of hazardous materials or where the damage to your vehicle exceeds $500.00.

Joy Sargent- Smith Office: (904) 727-2691 Cell: (904) 728-1388 Email: joy.sargent-smith@crowley.com or RiskManagement@crowley.com

Steve Ficon Office: (904) 727-2568 Cell: (904) 610-2070 Email: steve.ficon@crowley.com or RiskManagement@crowley.com

DRIVING YOUR PERSONAL AUTOMOBILE ON CROWLEY BUSINESS INTO MEXICO When driving your personal automobile from the United States into Mexico, please know that Mexican auto insurance is required. U.S. and Canadian auto insurance is not recognized by Mexican authorities. If you do not have Mexican Liability insurance, you may be prevented from departing the country even if you require lifesaving medical care, and you could possibly be put in jail. Also, U.S. or Canadian insurance does not cover theft or physical damage to your vehicle while in Mexico. For these reasons, it is strongly recommended that you always purchase a Mexico auto insurance policy prior to entering

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Mexico with your vehicle. The same rules apply when you are driving your personal automobile from a Central American country into Mexico. Mexican auto insurance is required if you are driving in Mexico. This can be obtained through your insurance representative, or you may contact the insurance agency, Lorant Seguros y Fianzas, associated with Crowley’s agent in the U.S., Wortham. For assistance: www.lorantmms.com. Individuals might include: Israel Reyes, Director División Internacional; 90 00 00 00 Ext. 2752; ireyesf@lorantmms.com, and, Marcos Uribe, Ejecutivo de Cuenta, División Internacional, 90 00 00 00 Ext. 2773, muribem@lorantmms.com

Meeting and Group Travel

All meetings with Crowley employees attending which require air travel or overnight accommodations

must be booked with Crowley Travel. Examples include, but are not limited to: sales, staff,

management, training meetings, educational meetings, dinners, trade shows, recognition/incentive

programs, and customer events.

By being responsible for arranging meetings, Crowley Travel will ensure meeting attendees follow

company safety and well-being policies and guidelines. In addition, Crowley Travel will minimize

financial risk and utilize company-approved meeting properties to leverage volume and reduce

overall meeting-related expenses.

Some steps you are expected to take when planning meetings:

Use the services of Crowley’s professional meeting planner.

Have all agreements/contracts reviewed by Crowley Travel, Crowley’s Legal

Department, and Crowley’s Risk Management Department.

Take Crowley supplied equipment (proxima or LCD, flipchart paper, markers, power

strips) to the venue to save on excessive charges.

Arrange healthy meals for participants in conjunction with Crowley’s wellness initiative.

Arrange meetings using sustainable practices in conjunction with Crowley’s

environmental stewardship policy.

Provide a complete attendee roster to Crowley Travel to facilitate employee safety and

security monitoring.

Meeting requests should be sent to meetings@crowley.com. A meeting request form is also

available on C-Link.

Meals

Meals qualify under IRS regulations as a business expense, when they either occur during an out-of-

town business trip or if a substantial business discussion takes place before, during, or after the meal.

During travel, you are expected to keep your meal expenses reasonable and appropriate. Daily meal

costs of $75 or more are considered unreasonable although in the case of very expensive locations

supervisors have the ability to approve daily meal costs in excess of $75. All attendees must be

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detailed.

Meal expenses for company employees not traveling are generally discouraged, but the senior

employee may pay for one or more employees' meals if warranted for business reasons. This will

ensure approval of the expenses by the next level of management independent of the activity.

Economical restaurants should be chosen for such occasions.

Entertainment

The Senior Vice President & General Manager of the business unit of each company issues the

guidelines for customer entertainment.

The IRS defines entertainment expenses as cost of amusement or recreation, including entertainment at

nightclubs, cocktail lounges, country clubs and sporting events. Crowley's policy is not to solicit business

through lavish entertainment. Employees responsible for sales may provide customer entertainment in

accordance with the guidelines set by the Sr. Vice President & General Manager.

Some entertainment such as season tickets for sporting or cultural events is sponsored and paid for

by the company. Approval is required by a higher management level not attending these events.

Employees dispensing tickets are required to maintain a log which includes the attendees and their

business relationship, date, business purpose, cost, subjects discussed, and benefits derived.

Phone and Data Service when Traveling

Long distance calls should be made from the Crowley office at your destination whenever possible and

practical.

Mobile Services: When traveling internationally, please contact Ovation, Crowley’s mobile phone support vendor, at support@wirelesshelp.com or 904-727-2255 option #2 to ensure your phone and data plans have been updated to include international service. Be sure to contact Ovation after your trip to turn off the international phone and data plan as those plans are more expensive.

Gratuities Gratuities and tips should be included with the associated expense. If the tip is not directly related to

another expense, the tip should be listed separately on the expense report. Gratuities for services

such as those listed below will be reimbursed as appropriate:

Airport Skycap Porter / Bell Service Porter - $1 per bag

Valet Parking - $1/$2

Housekeeping - $1/$2 per day

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Taxi – 15% of total bill

Wait Staff – 15% - 20% of total bill

Excessive tips will not be reimbursed

Other Business Travel Expenses

Airport Shuttle Services: A shuttle service may be used to provide transportation to/from your home

airport in lieu of mileage and parking. The cost of the shuttle service should be equal to or less than the

mileage and parking expense combined.

Tolls: Reasonable bridge and highway tolls will be reimbursed. Airport Parking: When parking at the airport the following guidelines should be followed to qualify for

reimbursement. You will only be reimbursed up to the maximum amount listed. If your city is not listed

below, you must park in either long-term airport parking or off-airport economy lots.

Crowley has a nationwide airport parking program with the Park ‘N Fly Network.

These rates do not include taxes:

Jacksonville: Up to $8.50 per 24 hour period

Present business card for negotiated rates at WallyPark.

Seattle: Up to $10.00 per 24 hour period

Present business card for negotiated rates at WallyPark.

Houston: Up to $9.00 per 24 hour period

Weehawken: Long-term/off-airport lot of your choice up to $24.00 per 24 hour period

Miami/Ft. Lauderdale: Long-term/off-airport lot of your choice up to $12.00 per 24 hour period

Mileage: Employees using their own personal automobile on business will be reimbursed at the

mileage rate set annually by the IRS for the miles traveled on business by filing an expense report. The

published mileage rate is intended by the IRS to cover all costs of owning and operating the car, (for

the miles traveled on Crowley business), including those costs for fuel, repairs, tires, maintenance,

gas, oil and depreciation, as well as a component for insurance. Note that because you are being

reimbursed at this mileage rate which is inclusive of fuel costs, you are also not allowed to submit

fuel expenses for reimbursement for the same trip. Any comprehensive, collision, or liability claim

should be covered by your own insurance, and you should look to your own insurance on your

personal automobiles for protection. Current IRS mileage rates can be found http://www.irs.gov/Tax-

Professionals/Standard-Mileage-Rates.

Fitness Facilities: Most of Crowley’s preferred hotels offer the use of fitness centers at no charge.

However, if a property charges a fee to use the fitness center, you can be reimbursed up to $20 per day.

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Personal Travel: The excess cost of circuitous or side trips or the extension of a business trip for

personal reasons is not reimbursable. Crowley’s responsibility for employees’ safety and security

ends when the business portion of the trip has concluded.

Spouse’s or Recognized Domestic Partner’s Travel: Crowley will not reimburse you for airfare, meal,

lodging or other expenses of an accompanying spouse or recognized domestic partner unless the

Chairman, President & CEO gives prior approval. Crowley Travel will not be allowed to ticket a spouse

or recognized domestic partner until the Travel Manager has approval from the Chairman, President

& CEO.

Internet Fees: Reasonable fees to access internet are a reimbursable business expense.

Other Typical Business Travel Expenses: Travel expenses for visas, foreign currency conversion, and

special vaccinations are considered reimbursable. If you are asked to travel internationally for

business, Crowley will reimburse the cost of getting a passport. If you travel internationally more

than six times per year, Crowley will reimburse the fee to join the U.S. Customs and Border

Protection’s Global Entry or TSA’s Pre-Check program. For more information on the Global Entry

program, go to http://www.globalentry.gov. For more information on TSA’s Pre-Check program, go

to http://www.tsa.gov/tsa-precheck.

Non-Reimbursable Business Expenses

Non-reimbursable items include but are not limited to:

• Trip insurance

• Child care fees

• Pet boarding fees

• Personal items (clothes, toiletries, medicine, cigars, cigarettes, etc.)

• Personal services (e.g., barbering or shoe shine)

• Gifts or holiday cards

• Luggage, luggage lost or stolen and its contents

• VIP and/or airline clubs

• Cakes and parties • Personal entertainment such as movies, magazines, and newspapers

• Traffic tickets on a personal, rented, or company- leased vehicle and towage charges

due to parking violations

• Fines, credit card late fees, and other penalty charges

• Donations and contributions unless approved in advance by the Corporate Contribution

Committee, SVP and General Manager, or President, Chairman and CEO, as defined by the

company’s Charitable Contributions and Donations Policy No. GAD-ALL-03. All donations

and contributions regardless of amount must be documented with appropriate receipts.

• No-show fees for hotels

• Paper ticket fee

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• Lost ticket replacement fee

• Fees for oversize baggage, overweight baggage, or fees from checking more than 2 bags.

• Souvenirs

• Life insurance premiums

• Purchase or rental of formal wear

• Excess gratuities

• Snow removal or lawn care

• GPS

Reporting and Approval of Expenses Responsibilities

• Employee: You, as an employee, are responsible for complying with this procedure and for

the correct reporting of all reimbursable business expenses incurred by you.

• Supervisor: The primary responsibility for the review and approval of your expense

reports rests with your Supervisor. He/she is responsible for the expenses approved by

him/her.

• Controllership: Expense reports will be reviewed in detail. Expenses not meeting the

guidelines will be rejected. In addition, the controllership will verify spending by reviewing

the corporate charge card reports.

• Travel Manager: The Travel Manager will enforce all travel policies and guidelines for

travel reservations and report exceptions to senior management.

• Corporate Purchasing: The Corporate Purchasing department is responsible for periodically

re-negotiating contracts and rates for car rentals.

Reporting of Expenses

You must report all reimbursable expenses for travel and entertainment using Concur, Crowley’s

automated expense reporting tool.

Attendee detail must be captured within Concur for all meal expenses.

All out-of-pocket (cash or those not placed on Crowley’s corporate card provider) expenses that are

$75 or more must be supported by a valid receipt. The exception is when the expense is re-billable to

a Crowley customer, and the customer has a different receipt standard. In those cases, the

customer’s standard should be followed. Most travel expenses incurred by US administrative

employees, with the exception of the Government Services group, when using a corporate credit card

do not require a receipt. The exceptions are listed below.

Receipts will still be required in the following instances:

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All hotel charges All gym reimbursements Any transaction with merchant category code 5942 (bookstores, Amazon, etc.) Out-of-pocket (i.e. cash) expenses equal to or greater than $75 When expenses are rebillable and the customer requires a receipt For crew members For Central American employees For Government Services employees

Concur will prompt you when a receipt is needed with the exception of rebillable transactions. If you see the yellow icon pictured below next to the expense transaction, a receipt is required. If no yellow receipt icon appears, you do not need to attach a receipt.

The reimbursement of travel expenses does not constitute employment.

Corporate Charge Card

If you travel at least three times a year, entertain customers on a regular basis, or spend more than $1,000 on reimbursable expenses in a year, you are required to apply and use a company-sponsored BBVA Mastercard. (Applications and guidelines for the BBVA Mastercard can be found on C-Link (C-Link, Forms, Accounts Payable, T-Card Agreement or Travel Card Application) or requested from the Accounts Payable Department in Jacksonville at CRWCCA@crowley.com).

Features the BBVA Mastercard offers you:

• $1,000,000 common carrier insurance when you purchase your tickets through a common

carrier and charge them on your BBVA Mastercard,

• Up to $1,000 for lost luggage insurance at no cost to you, and

• Primary coverage up to the full value for most rental cars for damage or theft.

The card must be used for reimbursable business expenses. It should not be used for personal expenses or cash. You are responsible for all charges made on the card. Payment will be automatically sent to BBVA on your behalf after your Concur expense report has been submitted and approved. Crowley will pay BBVA for any personal charges on your card and then will invoice you directly. If an expense is personal, use the expense type of personal liability to report the credit card transaction. A report will be run from Concur on a monthly basis. This report will have all charges marked using personal liability in Concur.

AR will issue each employee an invoice for the personal charges

Employees to make their payments directly to CROWLEY MARITIME CORP in the form of check or money order.

Payment is due to Crowley upon receipt of the invoice.

Cash Advances

Cash advances should be avoided as much as possible. If you have been issued the corporate-

sponsored charge card, you should normally have no need for cash advances. When cash advances

are required, they should be requested via the Travel Advance form. The form is available on C-Link.

The amount of the advance should not exceed the total of the projected cash requirement for the

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business trip. Any unused portion of the cash advance must be returned within five days after the

end of the trip.

Foreign Exchange

You will adjust expenses incurred outside your home country using the exchange rate actually

received. If the exchange rate cannot be determined at the time the expense report is submitted, you

should make an estimate based on a third party source such as the Wall Street Journal or website

such as http://www.xe.com/ucc/ . The exchange rate used must be specifically shown on the

expense report, along with a description of the source where the rate was obtained. As soon as the

"actual" exchange rate can be determined, you are required to submit an additional expense report

to adjust for the difference between the estimate and the actual cost, attaching the credit card

statement verifying the actual exchange rate. This applies to out-of-pocket expenses as credit card

expenses are automatically converted by BBVA.

Security Advice and Assistance Crowley has contracted with The Anvil Group, an internationally renowned security organization specializing in travel risk management and risk avoidance, to help support the security needs of Crowley’s international business travelers.

All Crowley employees and contractors have access to this service when traveling internationally. Please contact Crowley Travel in Jacksonville for an Anvil identification card before beginning your international travel. You can also download an electronic version from Travel’s SharePoint site accessible from C-Link.

The purpose of the Anvil Group’s security assistance program is to make traveling overseas easier and safer.

If security advice or assistance is needed, the Anvil Group may be contacted 24/7/365. Crowley’s membership number is 11BMMS000035.

Phone: 877-863-2569 or 305-662-0664

Email: crowleysupport@anvilgroup.com for non-urgent assistance

The ANVIL Group provides the following types of services:

Assisting travelers gain in-depth knowledge about their destination

Assisting travelers who have been victims of crime

Assisting travelers who have been detained or arrested

Assisting travelers when they feel at risk or vulnerable

Assisting travelers who have been caught up in civil unrest or terrorist incidents

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When to contact the Anvil Group:

1. For pre-trip information – Access Anvil’s Travel Risk Intelligence Service to learn about -

Country Risk Levels

General Travel Advice

Vaccinations

Hospitals

Embassies

Airline Safety

Business and Social Etiquette

Crime

Adverse Weather

Strikes

Social Unrest

Transportation Disruption

2. During your trip –

a. Whenever you have a security issue (minor or serious), the Assistance Helpline is

available to help b. Security experts will provide qualified advice on security related matters for

every country worldwide

3. In an emergency –

a. Emergency response teams are on standby to assist with security evacuations

b. Crisis management specialists will coordinate all necessary resources to ensure your protection in a volatile security situation or scene of natural disaster

Travelers Medical Assistance Program

Crowley has contracted with International SOS to help support the medical needs of

Crowley’s international business travelers. International SOS was selected because of its

comprehensive, responsive, and preventively oriented services.

All Crowley administrative employees while traveling internationally, except to Puerto Rico, or those

who are on assignment to a foreign country, are eligible for this program. Please contact the Benefits

Department in Jacksonville for an ISOS identification card before you begin your international travel.

Also if you have any questions about the International SOS coverage please contact the Benefits

Department in Jacksonville.

The purpose of ISOS’s Travelers Medical Assistance Program is to make traveling overseas easier

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and safer. When medical or health related problems arise while you are away from home, ISOS

can help resolve them.

ISOS will arrange and pay for air or surface transportation for medical transport for you to the

nearest, most appropriate medical facility. ISOS will contact Crowley to coordinate this service.

ISOS has “24-hour Alarm Centers”, which are staffed with multilingual coordinators and with

physicians who are trained in emergency and travel medicine. You may speak directly with a

physician 24 hours a day. You should always try calling the Alarm Center in your geographic region

first, but you may call collect to any Alarm Center from anywhere in the world.

North, Central and South America (1) (215) 245-4707

Europe/Africa/Middle East (44) 208-762-8008

Asia/Australia/Pacific Rim (65) 338-7800

When you call the Alarm Center, give the operator your name, tell him/her that you are an employee

of Crowley Maritime and give your phone number in case you get disconnected. Crowley’s

membership number is 11BMMS000035. International SOS will contact Crowley for authorization.

Payment for actual medical care received will be guaranteed and paid by International SOS and will

be reimbursed by Crowley. Crowley will then bill you for your portion of the claim (copay and

deductible, if not met) that is your responsibility.

Some additional benefits of this program:

Medical Assistance Services:

• International SOS has a 24-hour access to physicians who provide emergency and routine medical advice.

• 24-hour access to International SOS Alarm Centers for medical information, referrals

and emergency assistance.

• Medical and dental referrals.

• Inpatient and outpatient case management and medical monitoring services.

• Inpatient and outpatient medical expense guarantee and payment.

• Arrange accommodations and ground transportation for accompanying family members.

• Assistance with documentation for insurance claims.

• Emergency medical evacuation.

• Medically supervised repatriation.

• Repatriation of mortal remains.

• Dispatch of prescription medication and medical equipment.

Personal and Travel Assistance:

• Legal referrals.

• Emergency message transmission.

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• Lost document advice and assistance.

• Advance of emergency personal cash.

• Emergency translation services.

• Return of minors.

International SOS provides only medical assistance for business travelers. All non-medical

business related travel inquiries (airline, hotel, car rental, etc) should be handled by Crowley

Travel.

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Addendum I – Key Travel Contacts Crowley Travel Services – Jacksonville, Florida

On-site Staff

Crowley Travel is staffed:

Mon - Fri 6:00 AM to 11:00 PM ET

Sat - 12:30 PM to 4:30 PM ET

Contact:

Email: travel@crowley.com

Telephone: 904.727.4210

Director: Jeannie Eisenhart

904.727.2215 (work)

904.206.1254 (mobile)

Manager: Joanna Engle

904.727.4211 (work)

904.515.8186 (mobile)

Agents: Jim Black

904.727.4210 (work)

Lockie Robbins

904.727.4210 (work)

Bev Lamke

904.727.4210 (work)

Maribel Torres

904.727.4210 (work)

Contractor/Temp: Karen Alvarado

904.727.4210 (work)

Veena Thomas

904.727.2511 (work)

Meeting Planner: Becky Kelly

904.727.4213 (work)

904.610.7360 (mobile)

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meetings@crowley.com

Accounting: Jacqui Brady

904.727.4217 (work)

concurquestions@crowley.com

Addendum II – Preferred Travel Vendors

Preferred Airlines

Alaska Airlines

Delta Air Lines

JetBlue Airlines

Southwest Airlines

Avianca Airlines

Silver Airways

Preferred Car Rental Agencies

Primary – Budget Rental Car – Corporate Discount ID: X791300

Secondary – National Car Rental – Corporate Discount ID: XZ43146

Secondary – Avis Car Rental – Corporate Discount ID: A886800

Preferred Hotels

Choice Hotels – National Agreement

LaQuinta Properties – National Agreement

Best Western – International Agreement

InterContinental Hotels Group (IHG) – National Agreement

Standard Hotel Per Diem Rate: $150 (Some exceptions apply)

A complete listing of Crowley’s preferred hotels and rates can be found in Concur or from a Crowley travel agent.

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Addendum III – Recap: Resources Available to Crowley Travelers

This addendum outlines the safety and security resources that are available to business travelers. Resources Available to International Travelers:

1. Travel Intelligence: Country Briefings – Detailed country specific information including risk and threats, vaccinations, hospitals, embassies, airline safety, social etiquette and travel advice.

2. Travel Intelligence: Security Briefings – Professional security consultants developed country specific travel security briefs to provide enhanced knowledge of destinations and security issues.

3. InternationalSOS Medical Coverage and Advice – Crowley has contracted with InternationalSOS to help support the medical needs of Crowley’s international business travelers. For more information please contact the HR Benefits Department in Jacksonville @ (904) 727-2492.

4. International Security Assistance – Crowley has contracted with the Anvil Group to help support the security needs of Crowley’s international business travelers. For more information please contact Crowley Travel @ (904) 727-4210.

5. 24/7/365 Travel Assistance from Professional Travel Consultants* – Email: Travel@Crowley.com or phone: (904) 727-4210.

6. Employee Travel Monitoring System – A managed monitoring and tracking service so Crowley is able to respond appropriately and efficiently in times of need.

7. Disaster Information Hotline - Through Crowley’s HR Dept. (800) 583-4980 8. $1,000,000 Travel Accident Insurance Coverage via BBVA Corporate Card** 9. $1,000 Common Carrier Baggage Insurance Coverage via BBVA Corporate Card** 10. Automobile Insurance – Provided by international rental car companies. U.S. based employees

should always accept the collision and liability insurance provided by the international rental car agency as the primary insurance when traveling outside of the U.S.

11. Insurance Coverage when traveling for business – Basic Life Insurance/AD&D Insurance for all Bands; Supplemental Life/AD&D for Bands 1-2-3; Travel Accident for Bands 4-5

Resources Available to Domestic Travelers:

1. 24/7/365 Travel Assistance from Professional Travel Consultants* - Email: travel@crowley.com or phone: (904) 727-4210

2. Employee Travel Monitoring System which provides a managed monitoring and tracking service so Crowley is able to respond appropriately and efficiently in times of need

3. Disaster Information Hotline through Crowley’s HR Dept (800) 583-4980 4. $1,000,000 Travel Accident Insurance Coverage via BBVA Corporate Card** 5. $1,000 Common Carrier Baggage Insurance Coverage via BBVA Corporate Card** 6. Automobile Insurance - U.S. employees should refuse rental car coverage when renting a vehicle

for business travel within the United States. Crowley is self-insured in the U.S. for U.S. based employees.

7. Insurance Coverage when traveling for business –– Basic Life Insurance/AD&D Insurance for all Bands; Supplemental Life/AD&D for Bands 1-2-3; Travel Accident for Bands 4-5

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8. Important notes:

*A fee applies if travel arrangements are made outside of Crowley Travel’s normal business hours **Travel must be paid for with a Crowley BBVA Corporate Credit Card – Contact Crowley Travel for a summary of these BBVA plans.

Every effort has been made to achieve accuracy but Crowley reserves the right to correct any errors that may be discovered. Although Crowley intends to continue the services and coverage listed above, all are subject to change and/or discontinuance.

Addendum IV – Mobile Apps Available to Crowley Travelers

1. Concur Mobile:

What is it used for – Manage trips and expenses similar to the web version. Take pictures of receipts with the camera on your phone.

Recommended for – All travelers

Download – Look for Concur Mobile in the App Store or Play Store

Credentials – Use your Crowley credentials after entering the company code of NV2XJH

2. TripIt Pro:

What is it used for – Organize travel plans, get real-time flight alerts, & find alternative flights

Recommended for – All travelers

Download – Look for TripIt (the free version) in the App Store or Play Store

Credentials – Use your Crowley email address and create a password

3. ExpenseIt:

What is it used for – Creates expense entries from pictures taken of receipts

Recommended for – Any travelers without a corporate card

Download – Look for ExpenseIt from Concur in the App Store or Play Store

Credentials – Use your Crowley email address and create a mobile pin. Mobile pins are created or changed under Profile when logged into Concur on a desktop computer.

4. International SOS Membership App:

What is it used for – It provides an easy way to seek medical assistance from International SOS while traveling internationally. It provides the latest medical and security alerts to travelers letting them know what’s going in their location

Recommended for – Any international travelers

Download – Use this link - http://app.internationalsos.com

Credentials – Crowley’s membership number is 11BMMS000035

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5. Anvil’s SOS & Locate:

What is it used for – It is an additional layer of employee monitoring technology. This security app works by monitoring smartphones anywhere in the world by utilizing the GPS network and the device’s own internal GPS signal and transmitter.

Recommended for – International travelers going to high risk destinations. High risk is defined as level 4 and 5 countries as defined by the Anvil Group.

Download – Look for Anvil SOS & Locate in the App Store or Play Store

Credentials – Contact Jeannie Eisenhart or Ed Alford for your credentials