CRTC INTERCONNECTION STEERING COMMITTEETASK IDENTIFICATION FORM (TIF)

Date Originated: Oct 12, 2016Date Last Revised: May 10, 2021

WORKING GROUP: Emergency Services [9-1-1] Working Group (ESWG)

TASK #: ESTF0085

FILE ID #: ESTF0085 – NG9-1-1 Transition Considerations and Gateways

TASK TITLE: Assess the Technical and Operational Aspects of the NENA i3 Architecture – Transition Considerations and Gateways

TASK DESCRIPTION:On Nov 30, 2015, CRTC Telecom Decision 2015-531 approved the ESWG Report ESRE0070 recommending the adoption of the NENA i3 Architecture as the foundation for NG9-1-1 in Canada.

As detailed in the Report ESRE0070 at Recommendation #4 there is a list of 12 items that require additional action including:

• Item g – Transition Considerations and Gateways

Specific to this action item, the following tasks need to be undertaken:

1. Develop an overarching Roadmap of high level steps to transition from the current 9-1-1 platform to the future NG9-1-1 platform; with the understanding that the steps will be unique for each major stakeholder i.e. originating providers, legacy 9-1-1 service providers, ESInet provider(s), new Content providers, and Public Safety Answering Points (PSAPs).

2. Propose a timeframe for transitioning to the new NG9-1-1 platform, including end-dating support for the legacy 9-1-1 system (NOTE: per Telecom Regulatory Policy CRTC 2017-182, the transition date is June 30, 2020 and the legacy system end date is June 30, 2023).

3. Establish a NG9-1-1 Communications Sub-Committee (similar to the T9-1-1 process) to develop a Communications Strategy for the initial education of key stakeholders, with a strong focus on Municipal and Provincial partners in terms of new addressing and mapping requirements. (NOTE: Due to the amount of specific coordination and effort required for mapping, a new task ESTF0092 was created in January 2018.)

4. Determine the technical and operational requirements for the following NENA i3 Edge Gateways and Transition Element as well as their placement in the architecture:

a. Legacy Network Gateway (LNG) – aka TSP Gateway after June 30, 2023 (if required)

b. Legacy Selective Router Gateway (LSRG) – ILEC providers are responsible to have the LSRG(s) in place as of June 30, 2020

c. Legacy PSAP Gateway (LPG) – after June 30, 2023 (if required)

This TIF is part of the umbrella task ESTF0080 – Implementing the NENA i3 NG9-1-1 Architecture in Canada.

PRIORITY: Medium CRITICAL PATH: Yes DUE DATE: Nov 30, 2019

CROSS-IMPACTS: ESTF0080 – Umbrella Task to Track and Report on the Progress of the NENA i3 Design and Transition to NG9-1-1 in Canada; plus the ongoing and future NG9-1-1 tasks related to implementation i.e. ESTF0081 to ESTF0083.

WORK PLAN AND TIME FRAMES: Initial TIF approved: Nov 7, 2016 Compile contributions from interested parties until: Mar 31, 2020 (prev. Jun 30, 2019) Develop information package / report by: May 7, 2020 (prev. Oct 31, 2019) Final report WG approval by: May 14, 2020 (prev. Nov 9, 2019) CISC report approval / forward to CRTC: May 15, 2020 (prev. Nov 30, 2019)

CURRENT STATUS: Ongoing

TASK ORIGINATOR:Chris Kellett, ChairCRTC Emergency Services [E9-1-1] Working Group

TASK OWNER:Chris KellettAlberta E9-1-1 Advisory Association (AEAA)250-869-0100Chris.Kellett@ESWG9-1-1.ca

TASK TEAM:ESWG team members (i.e., all members will be invited to participate per the schedule detailed in the work plan and timeframes portion of this TIF).

ACTIVITY DIARY:Serial Date Activity1 2016Oct13 COMPLETED. Present for review and approval by ESWG on the monthly call.

2 2016Oct13 COMPLETED. Agreed to distribute for a final review and feedback, prior to sending to CISC for approval.

3 2016Oct17 Incorporated minor wording edits feedback

4 2016Oct18 Submitted new TIF for CISC approval

5 2016Nov07 TIF approved by CISC, however a decision was made to put this task on hold pending the NG9-1-1 Public Hearing (Jan 2017) and the subsequent decision

6 2017Jun01 CRTC Telecom Regulatory Policy 2017-182 issued

7 2017Jul13 Chris Kellett confirmed he would take on the Owner role for this task

8 2017Aug10 Review and approve the updated work plan time frames; set the first meeting on Thursday, 2017Sep07 from 1-2pm (EDT) to kick-off this task. Also add a 90 minute time slot to the Oct 11-13 face-to-face meeting to work on this task.

9 2017Sep07 The kick-off call for this task was held from 1-2pm Eastern with 33 participants at the start (the attendance list is available upon request).

Noted that the initial meeting invite list included everyone on the current ESWG Participation list. Since the meeting invite was sent, a number of folks have confirmed being added or removed from the list. This list will continue to be updated based on participation on the calls and/or a request to be included in future information sharing.

The first item for review was updating the Task Description at items 2 and 4 to reflect the direction of the Commission in Telecom Regulatory Policy CRTC 2017-182 (link available in Serial 6 above).

A review and discussion with respect to the Work Plan and Time Frames resulted in adding 2 more years to the originally proposed dates for contributions, and the report creation/approvals. These are subject to further review and change if required in the future.

It was also noted that the decision provided very specific direction in terms of our work on Task Description Item 4 - Gateways at paragraph 216: The Commission therefore determines that TSP and PSAP gateways (aka LNG and LPG) do not form part of the NG9-1-1 networks and should not be used as part of their NG9-1-1 implementation plans. Such use should be considered only as a last resort to connect to NG9-1-1 networks. Accordingly, TSPs and PSAPs are responsible for these gateways and for funding them, if required. Further direction was provided at paragraph 217 for ILECs to have Legacy Selective Router Gateways in place by June 30, 2020. It was noted that LNGs will likely be in place past the June 30, 2023 deadline due to the cost and logistics to replace numerous GTD5 and DMS100 landline switches, as well as older wireless networks that can’t deliver Native IP. Lastly, our efforts will need to be focused on preparing PSAPs as early as possible in order to reduce or eliminate the need for LPGs.

The call closed with a reminder that a 90 minute session is scheduled on Oct 12 (Day 2) of our face to face meeting to start a whiteboard discussion on timelines

Serial Date Activityand dependencies. We will also determine next steps and timing for meetings, recognizing we pushed the timelines out by 2 years.

10 2017Oct12 Highlights from the F2F meeting: Bernard Brabant, with support from the Quebec 9-1-1 Agency, put together a comprehensive PowerPoint (34 slides) presentation to review the Architecture and Associated Functions required to get us started on the Roadmap detailed at Task Description item #1. Further follow-up will be required to summarize these details into a concise Roadmap with timelines that can be shared widely with the various NG9-1-1 stakeholders. Further work will be undertaken in the New Year, once we have completed the work on the 6 NG9-1-1 reports that are due by the end of 2017.

NOTE: During this meeting it was noted that Task Description Item #3 specific to educating key stakeholders about addressing and mapping requirements could not be undertaken until ESWG completes an analysis and report. As such, it was agreed that a new task be initiated in 2018 re NG9-1-1 Mapping and Addressing Considerations.

11 2018Jan23 This call was held from 11am to noon Eastern with 52 participants at the start (the attendance list is available upon request).

Serial 10 was reviewed, with no changes to the details. However an additional note was added with respect to NG9-1-1 Mapping & Addressing Considerations (Action Register Item #4), and the creation of a new task ESTF0092.

UPDATE: Chris Kellett noted that after the October 12th face to face meeting, subsequent follow-up had taken place with Toronto Fire participant Tareq Cora, which has resulted in work between them, Toronto Police, Bell, and a few participants from the vendor community. Collectively they are undertaking off-line research, including lab testing, to determine the detailed PSAP Transition Considerations for ESWG. The initial results of these efforts will be reported back on Feb 21st in Toronto at the ESWG face to face meeting.

NG9-1-1 Communications Group: A request for volunteers for this new group resulted in the following volunteers:

Bernard Brabant Chris Holigroski Chris Kellett Dave Hamilton David Yohanna Diane Pelletier Kyla Magee Tamara Chatterton (per Richard Polishak after the call) Tareq Cora Tom Paniak

This new sub-group will meet off-line to develop a terms of reference for review and input from all TIF85 participants. Initial input was sought and provided in terms of immediate areas of focus for this group.

Feb 21st Face to Face Agenda: Reviewed the draft list of activities, which is subject to confirmation on the Feb 8th monthly ESWG meeting.

Schedule next conference call meeting: originally set for Tuesday, Mar 6, but moved to Monday, Mar 12, 2018 from 1-3pm Eastern due to last minute report writing activities.

Serial Date Activity12 2018Feb21 Work continued on this task at the face to face meeting in Mississauga, with the

following agenda items covered:

i3 PSAP – NG9-1-1 Transition Roadmap for Canadian PSAPs [Canadian NG9-1-1 Coalition]: Presentation by Magni Magnuson regarding the Roadmap developed by this volunteer group that was established in 2013 to move NG9-1-1 forward in Canada. The group is chaired by Diane Pelletier and includes many regular ESWG members as well as a Provincial and Territorial government representatives. The document presented was a final draft, and feedback was requested and received for the final version before it is circulated. This document will be available by mid-March and will have an ESCO number assigned so it can be added as a contribution to this task.

i3 PSAP – Toronto Fire Customer Premise Equipment Preparations and Next Steps [Presentation]: Tareq Cora reviewed recent steps taken to prepare Toronto Fire for participation in the TIF88 NG9-1-1 Trial. This was a collaborative effort between Toronto Police and related customer premise equipment and software providers. The specific challenges for Toronto Fire were reviewed and discussion of how these logistics will be helpful for other PSAPs to understand and prepare for the 2020 implementations. The related presentation document has been added to the TIF contribution log and will be circulated for further follow-up on future TIF calls.

i3 PSAP – IPVPN Resiliency Considerations [ESCO0569a]: Rick Kuruliak from SaskTel reviewed the noted contribution, highlighting important considerations for an i3 NG9-1-1 PSAP.

i3 PSAP – Start to develop a Small, Medium, Large PSAP Software and Equipment Lists [i3 PSAP Functional Element Diagram from Toronto Fire]: Chris Kellett utilized Tareq Cora’s diagram to start the discussion on this important topic. The primary focus of this discussion was related to the need for an i3 enabled Computer Telephony Interface (CTI) and the implications across Canada. This will be a significant change for many PSAPs who currently have direct interconnection to the existing 9-1-1 network which includes vital call handling functionality at the network level. It was agreed that we need to develop documentation for PSAPs to start their own evaluation of existing equipment and software (this will be a priority during our next few TIF calls).

The agenda also included starting the work on a TIF85 Communications Plan, however we ran out of time, so it will be addressed moving forward. It was noted that Public Safety Canada does not appear to be interested in the Coordination and Governance role noted at paragraph 52 of CRTC Regulatory Policy 2017-182, therefore ESWG with assistance from the Canadian NG9-1-1 Coalition will attempt to fill this void moving forward.

(REMINDER: next call is Monday, March 12, 2018 from 1-3pm Eastern)

13 2018Mar12 This call was held from 1 to 3pm Eastern with 47 participants at the start (the attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2018Feb21 version of the TIF85 Diary (ESTF0085) – approved as circulated with no changes.

2. Distribute documents from the face to face meeting (NOTE: as applicable, added to the TIF Contribution Log):

Serial Date Activitya. NG9-1-1 Transition Roadmap for Canadian PSAPs (will be

distributed once an ESCO number is assigned)b. SaskTel contribution re: i3 PSAP – IPVPN Resiliency Considerations

(ESCO0569a)c. Toronto Fire i3 PSAP Preparations (PowerPoint)d. Toronto Fire – i3 PSAP Functional Elements Diagram (PDF doc)

3. Communications Plan – initial terms of reference discussion. The following items were suggested as areas of focus in the near term:

Develop documentation for PSAP budget/procurement processes; Summarize key technical details from the TIF 81, 82, & 83 reports; Summarize the initial steps for PSAPs that are interested in future

Trial participation (doesn’t have to be at the start) from details in the TIF 88 report;

Develop a PSAP focused Immediate Action List, including timelines; Create a list of Communications Channels, including who/when they

will receive targeted information.NOTE: We need to set a date for the initial Communications Committee sub-group call. Daniel Mongrain asked to be added to the list.

4. Generic version of the i3 PSAP Functional Elements Diagram (adapt the item 2d document). The remainder of the meeting was spent discussing and updating the Toronto Fire Functional Elements diagram to a generic ‘What you need to be an i3 PSAP’ diagram which will be reviewed and finalized on the next call.

5. TABLED – Equipment and software list for small, medium, large PSAPs – review Toronto Fire – Generic RFP Template (WORD doc)

6. Next steps – Further discussion required. Agreed to circulate and add the Texas NG9-1-1 Transition Plan document provided by Bernard Brabant on the next call agenda.

7. Next meeting – Tuesday, March 26, 2018 from 1-2:30pm Eastern

14 2018Mar27 This call was held from 11 to 12:30pm Eastern with 43 participants at the start (the attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2018Mar12 version of the TIF85 Diary (ESTF0085) – after discussion, approved with some minor edits.

2. Communications Plan – set date for first sub-group call. Confirmed the first call will be on Monday, April 9th from 11am to noon Eastern. Participants will be the ones listed above in Serial 11, as well as Dan Mongrain and Sue Jorgensen.

3. Information Sharing: Texas NG9-1-1 Transition Planning (WORD doc). Reviewed the history in Texas and the author, very good insight re high level logistics. Noted that the Canadian NG9-1-1 Coalition – NG9-1-1 Transition Roadmap for Canadian PSAPs is much more detailed and was recently assigned ESCO0574 and will be posted on the ESWG website shortly.

4. FOLLOW-UP: Generic version of the i3 PSAP Functional Elements Diagram (PDF file) – thanked Tareq Cora for his continued work on the document. We reviewed the revised diagram and discussed a few more updates, as well as the addition of a second page that details the different

Serial Date Activityfunctions / elements including the applicable NENA i3 Architecture v2. Tareq Cora, Tom Paniak, and Dave Yohanna will work on this off-line, including different ways to show functions/elements vs. hardware/software, tools, etc. We will review this again on the next call.

5. Equipment and software list for small, medium, large PSAPs – review Toronto Fire – Generic RFP Template (WORD doc) – started a review of this document from Tareq Cora, noting that this was an end state RFP template. We will need to develop an explanation of how to use this, as well as the minimum required steps to be ready for June 30, 2020 without a forklift upgrade of everything in a PSAP. Work will continue on this document on the next call.

6. Next steps – Start the Communications Committee sub-group work. Contributions? Dan Mongrain will be putting together a contribution on Hosted PSAP Considerations which should be ready by the next call. Continue to identify and work on priority items.

7. Next full meeting: Tuesday, April 17th from 1-3pm Eastern

15 2018Apr09 First meeting of the TIF85 Communications sub-group with the following participants:

Bernard Brabant Chris Holigroski Chris Kellett Daniel Mongrain Dave Hamilton (not available) David Yohanna Diane Pelletier (future – add Melissa Mersereau as well) Kyla Magee Sue Jorgensen Tamara Chatterton Tareq Cora Tom Paniak and Richard Little

We discussed the following items from the initial discussion of activities for this group per the March 12, 2018 (serial 13 TIF diary above):

1. Develop documentation for PSAP budget/procurement processes – this process has started with the creation of the 1-page ‘How to become an i3 PSAP’ document; this is expected to be finalized on the April 17th call. As well, the updated Generic RFP Template will be reviewed further on the same call. We will work together to decide on additional documentation with the focus being on high level documents that are informative for a wide variety of stakeholders and provide direction and/or action plans.

2. Summarize key technical details from the TIF 81, 82, & 83 reports – Tareq Cora agreed to put together a PowerPoint presentation for discussion on our next full TIF85 call.

3. Summarize the initial steps for PSAPs that are interested in future Trial participation (doesn’t have to be at the start) from details in the TIF 88 report – asked Richard Little to have a look at this and provide feedback.

4. Develop a PSAP focused Immediate Action List, including timelines –

Serial Date ActivitySue Jorgensen provided an initial Excel spreadsheet for review on our next Communications call (April 23 from 11 to noon Eastern).

5. Create a list of Communications Channels, including who/when they will receive targeted information – discussed that we have numerous channels available for sharing information, however this is disparate among the different stakeholders and piecemeal in terms of when/how it happens. We agreed to focus on the following:

a. Website – we need to look at something similar to T9-1-1 i.e. a website or a similar tool which is a single location for NG9-1-1 Coordination and Education material. Tom Paniak advised that a part of the Bell Portal has been set-up for National information sharing, so he will check and see if this may be an appropriate future mechanism.

b. Webinars – future NG9-1-1 Governing Authority webinar (target this for the fall timeframe)

c. Other Stakeholders – need to determine the best way to share info with folks that are not regular participants with ESWG.

6. (NEW) Develop a living FAQ document with a section for each major type of stakeholder – noted we have a good start on information for PSAPs, however we need to decide on ways to share with other major stakeholders e.g. 9-1-1 Governing Authorities, Mapping folks, etc.

We also discussed whether this sub-group needs a terms of reference and decided that we do not. We will handle our activities by capturing details in this TIF Activity Diary, so everything is in one place.

Next Communications Sub-Group call is: Monday, April 27 from 11-noon EDT (we will schedule bi-weekly meetings moving forward and adjust as needed).

16 Apr 17, 2018 This call was held from 1 to 3pm Eastern with 46 participants at the start (the attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2018Mar27 version of the TIF85 Diary (ESTF0085) – after discussion, approved with some minor edits.

2. Communications Plan – reviewed the highlights from the first Communications sub-group call (see Serial 15 for details). Next Comms call is Apr 23rd from 11am to noon Eastern.

3. FOLLOW-UP: NENA i3 PSAP Functional Elements Diagram (which has been renamed to: What you need to be a Canadian NENA i3 PSAP). Continued the review and feedback process which resulted in the final updates to the document. Agreed we would confirm the updates on the Apr 23rd Comms call, so it can be included with a package of information for PSAPs and 9-1-1 Governing Authorities.

4. Equipment and Software List for small, medium, large PSAPs – Generic RFP Document – continue review (TABLED).

5. Summary of Key Findings from the TIFs 81, 82, and 83 Reports – started the review and feedback of a summary PowerPoint presentation. Additional

Serial Date Activitywork will be done on the next Comms sub-group call.

Next Full TIF85 Call: Tuesday, May 8th from 1-3pm Eastern.

17 Apr 23, 2018 Communications sub-group call (attendance available upon request)

1. Review the highlights and action items from the April 9th call (Serial 15).

2. Review/edits – PSAP High Level Timelines spreadsheet. Discussed the goal of this document i.e. a simplified Project Plan with 2018 Action Items. Lots of feedback, which resulted in Sue, Tareq, and Melissa agreeing to work off-line to move this forward.

3. Review/edits – NG9-1-1 Call Flow Logistics (PowerPoint presentation). Decided to use this as the introduction to NG9-1-1, including adding the ‘What you need to be a Canadian NENA i3 PSAP’ document and the PSAP High Level Timelines spreadsheet. As well, when it is ready, we can provide the Generic RFP Document at a later date, once we have a chance to review and finalize it.

4. Reviewed and agreed the updates discussed on the April 17th full TIF85 group call look good and we can start using the document as noted above.

NEXT Comms Sub-group Call: Monday, May 7th from 1:30pm to 3pm Eastern.18 May 7, 2018 Communications sub-group call (attendance available upon request)

1. Review the highlights and action items from the April 23rd call (Serial 17).

2. Review/edits – PSAP High Level Timelines spreadsheet. Reviewed and provided feedback to the latest version created by Sue, Tareq, and Melissa.

3. Review/edits – NG9-1-1 Call Flow Logistics (PowerPoint presentation). Continued discussion and updates to the latest version; Tareq will do the updates for review and discussion on tomorrow’s full call.

4. ACTION ITEM: Kyla Magee is working on a 2-page summary of the ESCO0574 – NG9-1-1 Transition Roadmap for Canadian PSAPs document. She needs it for the Peel Regional Police executive, and agreed to share in terms of review and future use for by ESWG. Follow-up and feedback on the next Comms call.

NEXT Comms Sub-group Call: Tuesday, May 22nd rom 11:00am to 12:30pm Eastern.

19 May 8, 2018 This call was held from 1 to 3pm Eastern with 43 participants at the start (the attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2018Apr23 version of the TIF85 Diary (Serials 16 and 17) – after discussion, approved with some minor edits.

2. Communications Plan – verbal review of the highlights of yesterday’s Communications sub-group call (see Serial 18 for details). Next Comms call is May 22nd from 11am to 12:30 Eastern.

3. FOLLOW-UP: NENA i3 PSAP Functional Elements Diagram (which has

Serial Date Activitybeen renamed to: What you need to be a Canadian NENA i3 PSAP). No more feedback received, so this document is ready for distribution once we have the PowerPoint presentation and PSAP Immediate Action List spreadsheet being developed by the Communications sub-group.

4. FOLLOW-UP: Equipment and Software List for small, medium, large PSAPs – Generic RFP Template. Continued the review and edits of this document; noted we will work on this during the May 30th TIF85 agenda item at the face to face meeting.

5. FOLLOW-UP: Summary of Key Findings from the TIFs 81, 82, and 83 Reports – this presentation has been renamed to the: NG9-1-1 Call Flow Summary. Continued the review and feedback; Tareq will incorporate the feedback for review by the Comms sub-group on May 22nd.

NOTE: Dan Mongrain noted the NENA i3 v3 is not expected to be ready for public review until Q4-2018. We will need to keep this in mind in terms of any detailed information we provided to NG9-1-1 stakeholders.

Next Full TIF85 Call: Tuesday, June 5th from 12:30-2pm Eastern.

20 May22, 2018 Communications sub-group call (attendance available upon request)

1. Review the highlights and action items from the May 7th Communications sub-group call (Serial 18).

2. Review/edits – PSAP High Level Timelines spreadsheet. Continued review and edits to the spreadsheet for the majority of the call. Agreed to finalize the updated version for review and input on May 30 at the face to face meeting.

3. Review/edits – NG9-1-1 Call Flow Logistics (PowerPoint presentation). TABLED for further discussion at the face to face meeting.

4. Review/edits – 2 page Summary of ESCO0574 – NG9-1-1 Transition Roadmap for Canadian PSAPs. Arising from Action Item 4 (serial 18), Kyla Magee put together a 2 page summary. This item was TABLED until the next Comms Sub-group call.

NEXT Comms Sub-group Call: Monday, June 4th from 11:00am to 12:30pm Eastern.

21 May30, 2018 Face to face meeting agenda on May 30th in Toronto (100+ in-person and telephone bridge attendees):

TIF 85 – NG9-1-1 Transition Considerations – Agenda Items: i3 PSAP – E9-1-1 to NG9-1-1 Call Flow Logistics – review, discuss, and

update the PowerPoint document (Tareq Cora) i3 PSAP – What you need to be a Canadian NENA i3 PSAP? [PDF

document] – INFO ONLY i3 PSAP – PSAP Immediate High-level Action Plan [Excel spreadsheet]

– review, discuss, and update this spreadsheet (Sue Jorgensen) Equipment and software list for small, medium, large PSAPs – review

Toronto Fire – Generic RFP Template [WORD document] – TABLED PSAP Customer Premise Equipment Options e.g. hosted services?

[Presentation] – presentation and discussion (Dan Mongrain) Communication Plan – Review, Edit, & Update current deliverables for

Serial Date ActivityNG9-1-1 stakeholders – List of Key Activities [ESTF0085] – review the status of our work to date, with the focus on the above PSAP specific deliverables. Have this package ready by the end of June.

22 Jun 4, 2018 Communications sub-group call (attendance available upon request)

1. Review the highlights and action items from the May 22nd Communications sub-group call. Approved serials 18 and 20 with no changes. Noted that Jasmine Bradley from E-Comm911 will be joining the group.

2. Review/edits – PSAP High Level Timelines spreadsheet. Continued review and edits to the spreadsheet for the majority of the call. Integrated feedback from the May 30 F2F discussions, plus further updates from today.

3. Review/edits – NG9-1-1 Call Flow Logistics (PowerPoint presentation). Noted that we had lots of discussions and updates based on the May 30th F2F discussions; these updates have been completed. TABLED – will be discussed on the full TIF85 call on June 5th.

4. Review/edits – 2 page Summary of ESCO0574 – NG9-1-1 Transition Roadmap for Canadian PSAPs. Arising from Action Item 4 (serial 18), Kyla Magee put together a 2 page summary. Initial review and feedback provided to Kyla.

NEXT Comms Sub-group Call: Monday, June 18th from 11:00am to 12:30pm Eastern (this is the week of the NENA conference, so may have to re-schedule).

23 Jun 5, 2018 This call was held from 12:30 to 2pm Eastern with 43 participants at the start (the attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2018Jun04 version of the TIF85 Diary (Serials 20 and 22) – approved as presented.

2. Communications Plan – verbal review of the highlights of June 4th Communications sub-group call (see Serial 22 for details). Tom Paniak highlighted the fact that the Bell Portal has now been adapted to include a National NG9-1-1 Webpage; a process for access to the Portal for areas outside Bell territory will be developed and circulated in the near future. Next Comms call is June 18th from 11am to 12:30 Eastern.

3. FOLLOW-UP: Equipment and Software List for small, medium, large PSAPs – Generic RFP Template – TABLED until next call.

4. FOLLOW-UP: NG9-1-1 Call Flow Summary – Continued the review and feedback; Tareq will incorporate the feedback for final review by the Comms sub-group on Jun 18th.

5. NEW: PSAP Immediate High-level Action Plan – this item was created by the Communications sub-group and further refined based on feedback at the face to face meeting on May 30th. We did a full review and update based on the latest edits to the document and agreed to finalize it on the Jun 18th Comms call.

Next Full TIF85 Call: Tuesday, June 26th from 1-3pm Eastern.

Serial Date Activity24 Jun 18, 2018 Communications sub-group call (attendance available upon request)

1. Review the highlights and action items from the Jun 4th Communications sub-group call (serial #22)

2. Review/edits – PSAP High Level Timelines spreadsheet. Completed the final review; the spreadsheet is ready for adding to the PSAP Communications package we are targeting for the end of June.

3. Review/edits – NG9-1-1 Call Flow Logistics (PowerPoint presentation). Continued the review and edits for this presentation; need to rename this before we distribute it. We will look at combining this presentation with the new info provided by Avaya as detailed at item #5 below.

4. Review/edits – 2 page Summary of ESCO0574 – NG9-1-1 Transition Roadmap for Canadian PSAPs. [Kyla not available – TABLED]

5. NEW: Review/discussion – Avaya Presentation re NG9-1-1 Transition in Canada (PDF file). Reviewed and discussed this presentation; need to follow-up with Allan Mendelsohn regarding pulling the info into our item #3 PowerPoint.

NEXT Comms Sub-group Call: Tuesday, July 3rd from 1-2 pm Eastern

25 Jun 26, 2018 This call was held from 1 to 3pm Eastern with 50 participants at the start (the attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2018Jun18 version of the TIF diary (Serials 21, 23, and 24) – approved with a couple of minor updates.

IMPORTANT INFO: The Bell 9-1-1 Flex Portal is now ready with a new National Communications tab with a NG9-1-1 webpage for posting all the TIF85 approved documents. Everyone in Bell territory has access to the portal; however other NG9-1-1 stakeholders in Canada do not currently have access. As noted on this call, if you want access to this Portal, please email Chris Kellett to facilitate this through Bell.

2. FINAL: PSAP Immediate High-level Action Plan – circulated as info only; this document is ready for posting on the new National Communications website.

3. FOLLOW-UP: NG9-1-1 Call Flow Summary Presentation – Continued the review and feedback; Tareq, Allan, and Chris will incorporate the feedback regarding the item #3 and #4 combined presentations for final review by the Comms sub-group on Jul 3rd.

4. NEW: Follow-up from Comms call – Avaya NG9-1-1 presentation – contents integrated into the item #3 PowerPoint.

5. FOLLOW-UP: Equipment and Software List for small, medium, large PSAPs – Generic RFP Template – continued the review and feedback for this document. It will not be ready for the initial posting of documents.

Next Full TIF85 Call: Tuesday, July 17th from 1-3pm Eastern.

Serial Date Activity26 Jul 3, 2018 Communications sub-group call (attendance available upon request)

1. Review the Comms highlights at serial #24 from the Jun 18, 2018 TIF diary – follow-up as noted below.

2. Review/edits – NG9-1-1 PSAP Overview Presentation – draft 4. Reviewed the current status and noted the fact we need to finalize this document by the end of this week for posting on the new National Communications webpage ASAP. Tareq, Allan, and Chris will integrate the feedback and share for final comments from the Comms sub-group participants.

3. INFO ONLY – PSAP High Level Timelines spreadsheet. Ready for posting!

4. Next Steps? – 2 page Summary of ESCO0574 – NG9-1-1 Transition Roadmap for Canadian PSAPs. Decided that this document is for specific use cases, not widespread use, so no further action will be taken with it.

5. NEW: New Brunswick PowerPoint for other stakeholders – discuss timing? This will be ready for the next Comms call.

IMPORTANT: Noted that the focus of the item #2 presentation is for PSAP management, operational, and technical folks. We will look at using the New Brunswick PowerPoint as a more concise version for Governing Authorities and other high-level stakeholders.

NEXT Comms Sub-group Call: Wednesday, July 18th from 1-2 pm Eastern. (add Sep 12th Bell Webinar logistics, and CACP Liaison to next Comms agenda)

27 Jul 17, 2018 This call was held from 1 to 3pm Eastern with 46 participants at the start (the attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2018Jul03 version of the TIF diary (Serials 25 and 26) – approved as circulated.

IMPORTANT REMINDER: The Bell 9-1-1 Flex Portal is available; it has a new National Communications tab with a NG9-1-1 webpage for posting all the TIF85 approved documents. Everyone in Bell territory has access to the portal; however other NG9-1-1 stakeholders in Canada do not currently have access. As noted on the Jun 26th call, if you are outside of the Bell serving territory or are not a PSAP and want access to this Portal, please email Chris Kellett who will facilitate this through Bell.

2. INFO ONLY – Initial PSAP Information Package sent for posting on the 9-1-1 FLEX Portal (NOTE: info posted on Jul 17th). Arising from this, two additional items were discussed:

Tom Paniak advised that Bulletin #166 has been issued to announce the new info on the Portal; Chris Kellett will share the Bulletin with SaskTel & TELUS to facilitate distribution in their 9-1-1 serving areas.

Next Area of Focus for the Comms Sub-group? Create a new working document with select reference links to key reference data i.e. NENA i3v2, NENA NG9-1-1 PSAP (in-progress), key CRTC decisions, etc. Create an Info document for PSAPs re AML offerings like Apple/RapidSOS and Carbyne location software and steps been taken in Canada by TIF69. Take to Comms sub-group for follow-up.

Serial Date Activity3. FOLLOW-UP: Equipment and Software List for small, medium, large

PSAPs – Generic RFP Template – continued the review and feedback for this document; got to the end of Section 5 (continue on next call).

Next Full TIF85 Call: Tuesday, August 7th from 1-3pm Eastern.

28 Jul 18, 2018 Communications sub-group call (attendance available upon request)

1. Review the Comms highlights at serial #26 from the July 3, 2018 TIF diary – follow-up as noted below.

2. INFO ONLY – Initial PSAP Information package sent for posting on the 9-1-1 FLEX Portal (info posted on Jul 17th). NOTE: Bell Bulletin #166 (English) and #13 (French)

3. NEW: New Brunswick PowerPoint for other stakeholders. Initial review and feedback provided (follow-up next call)

4. NEW: Bell Webinar for 9-1-1 Governing Authorities – Logistics discussion. Larry Breen is coordinating the Sep 12th National Webinar (English; French version TBD). Tom and Larry provided an outline of the expected agenda and logistics; further discussion on the next call.

5. [TABLE] NEW: Apple/RapidSOS – develop 1-page info sheet re approach in Canada vs the US

NEXT Comms Sub-group Call: Tuesday, July 31st from 11-12:30 pm Eastern. (Next Agenda: Living Q&A document for different stakeholders; Key Contact Management List(s); PSAP Collaboration site?

29 Jul 31, 2018 Communications sub-group call (attendance available upon request)

1. Review the Comms highlights at serial #28 from the July 18, 2018 TIF diary – follow-up as noted below.

2. FOLLOW-UP: New Brunswick PowerPoint for other Stakeholders. Continued the review and edits to this presentation; should be ready to finalize on the next Comms sub-group call.

3. FOLLOW-UP: Bell National Webinar for 9-1-1 Governing Authorities – Logistics discussion with Larry Breen and Tom Paniak re the draft agenda for the Sep 12th Webinar (English); timing for the French Webinar is TBD.

4. [TABLE] NEW: Apple/RapidSOS – develop 1-page info sheet re approach in Canada vs the US

5. [TABLE] NEW: Additional Items to Develop – Living Q&A document for different stakeholders; Key Contact Management List(s); PSAP Collaboration site?

NEXT Comms Sub-group Call: Tuesday, August 21st from 11-12:30 pm EDT.30 Aug 7, 2018 This call was held from 1 to 2:30pm Eastern with 38 participants at the start (the

attendance list is available upon request). The following agenda items were covered:

Serial Date Activity1. Review & approve the 2018Jul18 version of the TIF diary (Serials 27, 28,

and 29) – approved as circulated.

IMPORTANT REMINDER: The Bell 9-1-1 Flex Portal is available; it has a new National Communications tab with a NG9-1-1 webpage for posting all the TIF85 approved documents. Everyone in Bell territory has access to the portal; however other NG9-1-1 stakeholders in Canada do not currently have access. If you are outside of the Bell serving territory or are not a PSAP and want access to this Portal, please email Chris Kellett who will facilitate this through Bell.

2. FOLLOW-UP: Equipment and Software List for small, medium, large PSAPs – Generic RFP Template – continued the review and feedback for this document; got to the end of Section 12 (continue on next call). Tareq Cora will provide the updated version 8 for the next call.

NOTE: We need to follow-up with the TIF 81 and 83 Owners to determine a PSAP specification for OSP to PSAP equipment/software at a SIP and voice audio level (Chris Kellett)

Next Full TIF85 Call: Tuesday, August 28th from 1-2:30pm Eastern.

31 Aug 21, 2018 Communications sub-group call (attendance available upon request)

1. Review the Comms highlights at serial #29 from the July 31, 2018 TIF diary – follow-up as noted below.

2. FOLLOW-UP: New Brunswick PowerPoint for other Stakeholders. Continued the review and edits to this presentation. Will take to the Aug 28th full call to get final feedback and finalize on the next Comms sub-group call.

3. FOLLOW-UP: Bell National Webinar for 9-1-1 Governing Authorities – continued the logistics discussion with Larry Breen and Tom Paniak re the agenda for the Sep 12th Webinar (English); already have 130 registered, with limited notice provided in Alberta and BC (which is currently being addressed). Noted that timing for the French Webinar is still TBD.

4. [TABLE] NEW: Apple/RapidSOS – develop 1-page info sheet re approach in Canada vs the US

5. [TABLE] NEW: Additional Items to Develop – Living Q&A document for different stakeholders; Key Contact Management List(s); PSAP Collaboration site?

NEXT Comms Sub-group Call: Wednesday, August 29 from 12:30 to 2 pm EDT

32 Aug 28, 2018 This call was held from 1 to 2:30pm Eastern with 42 participants at the start (the attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2018Aug21 version of the TIF diary (Serials 30, and 31) – approved as circulated.

IMPORTANT ONGOING REMINDER: The Bell 9-1-1 Flex Portal is available; it has a new National Communications tab with a NG9-1-1 webpage for posting all the TIF85 approved documents. Everyone in Bell territory has access to the portal; however other NG9-1-1 stakeholders in

Serial Date ActivityCanada do not currently have access. If you are outside of the Bell serving territory or are not a PSAP and want access to this Portal, please email Chris Kellett who will facilitate this through Bell.

2. NEW: Review & Feedback re the PowerPoint for PSAP Governing Authorities – This presentation was developed by the Comms sub-group. Extensive review and feedback was provided for the whole meeting. This will go back to the Comms sub-group for continued work tomorrow.

3. [Tabled] FOLLOW-UP: Equipment and Software List for small, medium, large PSAPs – Generic RFP Template.

4. INFO ONLY: National NG9-1-1 Webinar for Governing Authorities. Circulated the notices from Bell and TELUS and requested follow-up across the country to ensure good participation. French Webinar timing TBC.

Next Full TIF85 Call: Tuesday, September 18th from 1-2:30pm Eastern.

33 Aug 29, 2018 Communications sub-group call (attendance available upon request)

1. Review the Comms highlights at serial #31 from the August 21, 2018 TIF diary – follow-up as noted below.

2. FOLLOW-UP: PowerPoint for PSAP Governing Authorities. Continued the review and edits to this presentation based on the extensive feedback provided on yesterday’s full group call. We will continue email review and feedback between now and the next meeting.

3. FOLLOW-UP: Bell National Webinar for 9-1-1 Governing Authorities – Larry Breen provided an update for the Sep 12 (English) Webinar – 236 registered as of Aug 28. Confirmed the French Webinar will be hosted on Wed, Sep 26 at 9am Eastern. Not just for Quebec, for anyone that wants to participate (Diane confirmed it will be shared widely in New Brunswick).

4. NEW: Apple/RapidSOS – develop 1-page info sheet re approach in Canada vs the US. Noted that there is a lot of new sessions and webinars being hosted by NENA, APCO, Hexagon, Motorola, Carbyne, etc. related to handset based location being delivered to PSAPs. Kyla Magee and Chris Kellett will work off-line on a 1-pager for Canadian PSAP awareness.

5. [TABLE] NEW: Additional Items to Develop – Living Q&A document for different stakeholders; Key Contact Management List(s); PSAP Collaboration site?

NEXT Comms Sub-group Call: Monday, Sept 10 from 1:30 to 3 pm EDT

34 Sep 10, 2018 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #32 from the August 29, 2018 TIF diary – follow-up as noted below.

2. FOLLOW-UP: PowerPoint for PSAP Governing Authorities. Final review and edits; ready for full call on Sep 18.

3. FOLLOW-UP: Bell National Webinar for 9-1-1 Governing Authorities – Larry

Serial Date ActivityBreen provided an update for the Sep 12 (English) Webinar: 400+ registered as of today. Reminder the French Webinar will be hosted on Wed, Sep 26 at 9am Eastern. Not just for Quebec, for anyone that wants to participate.

4. NEW: Handset-based Location – review 1-page info sheet re approach in Canada vs the US. Kyla Magee developed the initial draft for input which was circulated for review and feedback from Comms sub-group members by end of day on Aug 12. This will be circulated for review/approval on Sep 18.

5. [TABLE] NEW: Additional Items to Develop – Living Q&A document for different stakeholders; Key Contact Management List(s); PSAP Collaboration site?

NEXT Comms Sub-group Call: Wednesday, Oct 10th from 1:30 to 3 pm EDT

35 Sep 18, 2018 This call was held from 1 to 2:30pm Eastern with 41 participants at the start (the attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2018Sep10 version of the TIF diary (Serials 32, 33, and 34) – approved as circulated.

IMPORTANT ONGOING REMINDER: The Bell 9-1-1 Flex Portal is available; it has a new National Communications tab with a NG9-1-1 webpage for posting all the TIF85 approved documents. Everyone in Bell territory has access to the portal; however other NG9-1-1 stakeholders in Canada do not currently have access. If you are outside of the Bell serving territory or are not a PSAP and want access to this Portal, please email Chris Kellett who will facilitate this through Bell.

2. FOLLOW-UP: Review & Final Feedback re the PowerPoint for PSAP Governing Authorities – Final input provided on the call; this will go to the face to face meeting for review on Oct 3rd. Send for posting on the National NG9-1-1 website thereafter.

3. FOLLOW-UP: Equipment and Software List for small, medium, large PSAPs – Generic RFP Template. Continued review, feedback, & updates.

4. NEW: Review and feedback re PSAP CPE Budget Estimates – Ray Vilis from Solacom reviewed and explained his 3-page estimate. Several updates were provided. Agreed to review on Oct 3rd at the face to face meeting.

5. NEW: PSAP Info re Improving Wireless Handset and Device Location Accuracy – review and feedback. Approved with minor changes; Chris Kellett will distribute to the National PSAP group with a request for further distribution to all PSAPs in Canada.

6. NEW: ESWG NG9-1-1 Tasks and Description Overview – review and feedback. Discussed a document put together by Diane Pelletier to assist with a concise summary of all current ESWG NG9-1-1 tasks. Feedback provided for updates which will be completed before sending it for posting on the National NG9-1-1 website.

7. INFO ONLY: National NG9-1-1 Webinar for 9-1-1 Governing Authorities – shared a PDF of the September 12th English Webinar presentation.

Serial Date ActivityNext Full TIF85 Call: Wednesday, October 17th from 1-2:30pm Eastern.

36 Oct 3, 2018 These agenda items were covered during Day 2 at the face to face meeting in Gatineau (100+ in-person and phone participants; attendance list available upon request).

1. FOLLOW-UP: PowerPoint for PSAP Governing Authorities. Noted that this presentation was reviewed and approved by TIF85 participants, however it was reviewed for information today. Got feedback on changing the slide banner from CRTC ESWG to CISC ESWG, and one wording change on slide 8. Both will be completed prior to it being sent for posting on the National NG9-1-1 Website hosted on the Bell Portal (reminder provider re Portal access logistics).

2. NEW: Canadian PSAP Collaboration Event: Tareq Cora (Toronto Fire) and Ed Antecol (NGA911) reviewed the initial planning for a PSAP / Vendor collaboration event with a targeted timeframe of May 2019. Good feedback for consideration from participants, more work will continue on this off-line activity (not tied directly to current NG9-1-1 tasks), with a goal of engaging more NG9-1-1 Stakeholder partners by the time this starts next year. Any interested participants should reach out to Tareq and Ed.

3. FOLLOW-UP: PSAP Procurement Considerations for NG9-1-1 (formerly call the Generic RFP Template): Tareq Cora (Toronto Fire) reviewed version 10 of this document; feedback was provided that will be incorporated into the next version for review on the TIF85 full call on Oct 17th.

4. FOLLOW-UP: Equipment and Software List for Small, Medium, Large PSAPs: Ray Vilis (Solacom) and Mike Webb (E-Comm911) reviewed PSAP NG9-1-1 Equipment/Software estimates for small, medium, as well as a large PSAP with the capacity for providing services for other primary and secondary PSAPs. Noted we also need additional input re: Hosted and/or Managed Services, which is currently in the works. All this information will be brought back to TIF85 Comms to determine how to provide a concise summary for future budgeting purposes.

5. Legacy Selective Router Gateway (LSRG) Considerations: Noted that Bell, SaskTel, and TELUS ESInet providers are mandated to have an LSRG in place from Jul 1, 2020 to Jun 30, 2023. However, it was highlighted that we need to understand how calls processed through an LSRG will impact what is received and displayed at PSAPs. Further follow-up must occur between TIFs 81, 82, and 83 re call processing impacts, and TIF 88 re Test Cases required to ensure this functionality works for all the different types of calls that are not IP end to end.

NOTE: 2 additional items were scheduled: Living Q&A Document; Review of TIF85 Communications Plan. Both will be moved back to the regular TIF85 agenda, since we ran out of time to review these at the face to face meeting.

NEXT CALLS: Communications sub-group call on Wed, Oct 10th from 11:00am to 12:30pm EDT; Full group call on Tuesday, Oct 17th from 1-2:30pm EDT.

37 Oct 10, 2018 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #34 from the September 10, 2018 TIF diary – follow-up as noted below.

Serial Date Activity

2. FOLLOW-UP: PSAP CPE Budget Estimates. Reviewed the information from Solacom and E-Comm911 at the face to face (see item #4 above). Also noted that 911.gov in the US filed a report to congress in early October re the estimated NG9-1-1 implementation cost across the US (from this point forward). Noted that there is a significant difference between the US logistics and Canadian logistics, so much of the information does not apply here. Agreed that the diagram shown on page 158, and the table on pages 294-297 could both be adapted for use by the TIF85 group moving forward. Recommended we use all 3 sources, plus the pending document on Hosted and/or Managed PSAP equipment/services, to create a summary of the applicable budgetary material for availability in the November timeframe.

3. NEW: Additional Items to Develop – Living Q&A Document for different stakeholders; Key Contact Management List(s); PSAP Collaboration site? Chris Kellett will follow-up with Sue Jorgensen and Tareq Cora the week of Oct 15th (later in the week) to start the Q&A document process.

NEXT Comms Sub-group Call: Tuesday, Oct 23rd from 11 to 12:30 pm EDT38 Oct 17, 2018 This call was held from 1 to 2:30pm Eastern with 45 participants at the start (the

attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2018Oct10 version of the TIF diary (Serials 35, 36, and 37) – a few minor wording edits were made, approved as amended.

IMPORTANT ONGOING REMINDER: The Bell 9-1-1 Flex Portal is available; it has a new National Communications tab with a NG9-1-1 webpage for posting all the TIF85 approved documents. Everyone in Bell territory has access to the portal; however other NG9-1-1 stakeholders in Canada do not currently have access. If you are outside of the Bell serving territory or are not a PSAP and want access to this Portal, please email Chris Kellett who will facilitate this through Bell.

2. FOLLOW-UP: Equipment and software list for small, medium, large PSAPs – final review of the Procurement Considerations for NG9-1-1 – Spent the majority of the call reviewing and editing this document with Tareq Cora. The document was updated after the call, and then re-circulated to the full TIF85 distribution list by email for final feedback by Oct 22. It will go to the Oct 23rd and Oct 30th Comms Sub-group calls for continued review and edits.

3. FOLLOW-UP: PSAP CPE Budget Estimates from Solacom and E-Comm911 – Chris reviewed the Oct 10 Comms Sub-group activities detailed in serial #37 at item 2. Once this info is ready from the sub-group, it will be brought back to the full group for further input.

4. INFO ONLY: Newly posted items on the National NG9-1-1 website – confirmed that the documents approved in serial #35 at items 2 & 6, were posted on Oct 15th. The final versions of both documents were circulated for info only today.

Next Full TIF85 Call: Wednesday, November 14th from 1-2:30pm Eastern.

39 Oct 23, 2018 Communications sub-group call (attendance available upon request):

Serial Date Activity1. Review the Comms highlights at serial #37 from the October 10, 2018 TIF

diary – applicable follow-up as noted below.

2. FINAL REVIEW: Procurement Considerations for PSAPs – this item was moved from the full call on Oct 17 for continued work and finalization on today’s call. Review and discussion including adds, edits, and deletes took place for the majority of this call. Did not quite finish this, so moved to the next call to complete the work.

3. [TABLED] FOLLOW-UP: PSAP CPE Budget Estimates – review 911.gov Diagram and Cost Element table. Initial documents were circulated, however they have not been reviewed yet for use in Canada.

4. [TABLED] NEW: Additional Items to Develop – Living Q&A Document for different stakeholders; Key Contact Management List(s); PSAP Collaboration site? NOTE: still looking to collaborate on the FAQs off-line with Sue Jorgensen and Tareq Cora, however it will be delayed until item #2 is completed.

NEXT Comms Sub-group Call: Tuesday, Oct 30th from 2 to 3:30 pm EDT40 Oct 30, 2018 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #39 from the October 23, 2018 TIF diary – applicable follow-up as noted below.

2. FINAL REVIEW: Procurement Considerations for PSAPs – continued work and on todays call. Review and discussion including adds, edits, and deletes took place for the majority of this call. Did not quite finish this, so it was moved to the next call full call on Nov 14th.

3. [TABLED] FOLLOW-UP: PSAP CPE Budget Estimates – review 911.gov Diagram and Cost Element table. Initial documents were circulated, however they have not been reviewed yet for use in Canada.

4. [TABLED] NEW: Additional Items to Develop – Living Q&A Document for different stakeholders; Key Contact Management List(s); PSAP Collaboration site? NOTE: still looking to collaborate on the FAQs off-line with Sue Jorgensen and Tareq Cora, however it will be delayed until item #2 is completed.

NEXT Comms Sub-group Call: Will be scheduled as needed.41 Nov 14, 2018 This call was held from 1 to 2:30pm Eastern with 50 participants at the start (the

attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2018Oct10 version of the TIF diary (Serials 38, 39, and 40) – a few minor wording edits were made, approved as amended.

2. FOLLOW-UP: Equipment and software list for small, medium, large PSAPs – final review (cont’d) of the Procurement Considerations for NG9-1-1 – continued review and edits; will take back to the next Comms sub-group call, and finish on the Dec 11th call.

Next Full TIF85 Call: Tuesday, December 11th from 1-2:30pm Eastern.

Serial Date Activity42 Dec 11, 2018 This call was held from 1 to 2:30pm Eastern with 40 participants at the start (the

attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2018Nov14 version of the TIF diary (Serial 41) – approved as circulated.

2. FOLLOW-UP: Equipment and software list for small, medium, large PSAPs – final review (cont’d) of the Procurement Considerations for NG9-1-1 – continued review and edits; completed everything except the last 3 sections, plus we agree to add an additional section. The document will be email circulated by mid-December to get off-line feedback, with the goal to complete and circulate the document by January 9, 2019.

NOTE: Due to numerous other activities, the Communications sub-group will not be hosting meetings in November or December, work will continue in January.

Next Full TIF85 Call: Tuesday, January 8, 2019 from 11-12:30pm Eastern.

43 Jan 8, 2019 This call was held from 11 to 12:30pm Eastern with 55 participants at the start (the attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2018Dec11 version of the TIF diary (Serial 42) – minor update, approved as revised.

2. FOLLOW-UP: Equipment and software list for small, medium, large PSAPs – final review (cont’d) of the Procurement Considerations for NG9-1-1 – continued review and edits to this document. Most of the call was spent on the new MIS section, and we did not complete the document. In order to complete this document ASAP, we set a 2-hour call for next week.

Next Full TIF85 Call: Monday, January 14, 2019 from 1-3 pm Eastern.

44 Jan 14, 2019 This call was held from 1 to 2:45pm Eastern with 45 participants at the start (the attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2019Jan08 version of the TIF diary (Serial 43) – approved as circulated.

2. FOLLOW-UP: Equipment and software list for small, medium, large PSAPs – final review (cont’d) of the Procurement Considerations for NG9-1-1 – continued review and edits to this document. Final full call review and edits to this document; agreed to circulate after the call for 1 last on-line review with feedback by January 21st. The document will be finalized and sent out for info, as well as posting on the NG9-1-1 website thereafter.

Next Communications sub-group call: Tuesday, January 29, 2019 from 11 to 12:30pm Eastern

Next Full TIF85 Call: Monday, February 4, 2019 from 1-2 pm Eastern; with the focus on preparations for the February 13th face to face agenda activities.

Serial Date Activity45 Jan 29, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #40 from the October 30, 2018 TIF diary – applicable follow-up as noted below.

2. REVIEW: PSAP Procurement Considerations for NG9-1-1. Reviewed the tracked changes version of the document circulated to the full TIF85 list on Jan 22nd. Also circulated a new Appendix A diagram received on Jan 25th. Made final adjustments based on feedback from this call. Will send for posting on the NG9-1-1 website as the 6th document created by this group.

3. FOLLOW-UP: PSAP CPE Budget Estimates – Next Steps – reminder that we have to review the excerpts from the 911.gov Costs Study, specifically the Diagram and Cost Element table. Initial documents have been circulated, however they have not been reviewed yet for use in Canada (Chris will follow-up for the next call).

4. FOLLOW-UP: Initial Review of the first FAQ ‘draft’ document. Sue Jorgensen will make the updates and circulate for use as a working document on the Feb 13th face to face agenda.

5. [TABLED] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Key Contact Management List(s); PSAP Collaboration site; Other ideas?

NEXT Comms Sub-group Call: Tuesday, February 19th from 11-12:30pm Eastern

46 Feb 04, 2019 This call was held from 1 to 2pm Eastern with 43 participants at the start (the attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2019Jan29 version of the TIF diary (Serials 44 and 45) – approved as circulated.

2. FINAL FOLLOW-UP: PSAP Procurement Considerations for NG9-1-1 [3 WORD documents – tracked changes version; clean version; updated version with new Appendix ‘A’ diagram] – Completed the final review and edits to this document; sent to Tom Paniak for posting on the NG9-1-1 website on February 5th.NOTE: this is a working document and changes are expected in the future based on feedback from ongoing TIF work, as well as the Trial results.

3. Discussion: Communications sub-group: next steps update (see Serial #45 for details)

4. Discussion: Preparations for the February 13th face to face agenda – reviewed the ‘draft’ face to face agenda for the morning of February 13.

Next Full TIF85 Call: Monday, February 25, 2019 from 1-2:30 pm Eastern.

47 Feb 13, 2019 ESWG F2F Meeting in Mississauga (Feb 14, 2019 – morning agenda items):

1. Initial List of FAQs for the Transition Process: Circulated and quickly

Serial Date Activityreviewed the initial draft of 4 documents – FAQ Overview document, and the 3 related FAQs with questions and answers focused on the technical, operational, and governing authority stakeholders. Received feedback that we should also create a new FAQ – What do PSAPs have to do now? (Follow-up with the Comms sub-group to continue developing these)

2. Review Estimated PSAP Logistics & Costs: Circulated and quickly reviewed both documents: ESCO0606 – Canadian NG9-1-1 Reference Architecture Diagram, and a Cost Element Structure table (from a detailed US Cost Study).

3. NG9-1-1 Website – latest adds (reminder re access process): Provided an on-line demo of the site, including a review of existing documentation and highlighting the newly added document: PSAP Procurement Considerations for NG9-1-1. Tom Paniak suggested re-organizing the NG9-1-1 Comms tab to include direct access to related Webinars and Bulletins (he will take the necessary steps to do this update). Suggested that we add ESCO0606 to the list of documents (Chris Kellett will follow-up to get this posted).

4. Communication Plan Logistics – next steps: Reviewed the list of recent activities and asked for anything we need to add. Suggested we need to review and update ESRE0049 regarding call behaviour for various NG9-1-1 scenarios. This will be added to a future meeting agenda.

5. Key Contact Management List: Noted we have a pending action item to create a list of key contacts for stakeholders. Bell 9-1-1 representatives noted they already have a list for PSAPs with voice and data contacts that we could use as a starting point. Chris Kellett will download this spreadsheet and provide as a future agenda item for review and update.

6. PSAP Collaboration and Information Sharing: Kyla Magee provided an explanation of a current site used for a CAD PSAP Users Group. Allan Mendelsohn (AVAYA) offered the use of Workspaces and will coordinate with Kyla to form a group to move an NG9-1-1 PSAP group forward.

7. Coordinated Rollout Schedule: Very good discussion regarding the logistics associated with this undertaking. The ESInet Providers (Bell, SaskTel, and TELUS) process will be a hands-on collaborative process to assist every PSAP connecting to their applicable ESInet. Noted that we really need the PSAP On-Boarding document from the ESInet providers to start formulating the province by province rollout schedule (like the one created and executed for the E9-1-1 Phase II Location rollout). Assuming the IP Voice and RTT Trials go well in 2019, it is hoped these documents will be available January 1, 2020. Based on this info, we will need to start this work on this task in late 2019.

NOTE: These items will be reviewed and approved on the next full meeting of the TIF85 group - February 25, 2019 at 1pm Eastern.

48 Feb 19, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #45 from the Feb 4, 2019 TIF diary – applicable follow-up as noted below.

2. FOLLOW-UP: PSAP CPE Budget Estimates – ESCO0606 Canadian

Serial Date ActivityNG9-1-1 Reference Architecture Diagram – discussed and confirmed we will use this as the visual basis of our costing work moving forward. Also reviewed the Cost Element Structure Table (from the 911.gov NG9-1-1 Cost Estimate Report) – good starting discussion on how to structure and edit the document for further review on the next call.

3. FOLLOW-UP: Continued Review of the first FAQ ‘draft’ documents. Noted that we have separated the original document into 3 additional documents for the governance, technical, and operation audiences. Each document was assigned for off-line update and further discussion on our next call.

4. FOLLOW-UP: As noted above in Serial 47: Key Contact Management List will start based on an existing document Bell has for Voice & Data vendor contacts – it will be circulated for input from the whole TIF85 group; PSAP Collaboration Site – waiting for the initial group to be set-up.

5. NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Other ideas?

NEXT Comms Sub-group Call: Monday, March 4th from 1:00-2:30pm Eastern (set a recurring call every 2nd Monday from this date to May 27, 2019)

49 Feb 25, 2019 This call was held from 11am to 12:30pm Eastern with 57 participants at the start (the attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2019Feb19 version of the TIF diary (Serials 46, 47, and 48) – approved with a couple minor wording updates.

2. Discussion: Communications sub-group: next steps update (see Serial #48 for details)

3. FOLLOW-UP: FAQ Documents – continued review and updates. Circulated 4 WORD documents, an FAQ Overview document with the list of questions compiled to date, plus 3 different FAQ documents for governance, operational, and technical stakeholders. Did review/edits to the technical stakeholders document. Will continue working on these on the March 4th Communications sub-group call.

Next Full TIF85 Call: Monday, April 8, 2019 from 1:00 to 2:30 pm Eastern (NOTE: re-scheduled from March 18 – call cancelled)

50 Mar 4, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #48 from the Feb 19, 2019 TIF diary – applicable follow-up as noted below.

2. FOLLOW-UP: PSAP CPE Budget Estimates – Cost Element Structure (Revised for Canada): noted that ESCO0606 Diagram will be used moving forward, with a focus on NG9-1-1 PSAP components. Circulated the initial update to the 911.gov Table re Cost Element Structure – the review and updates are pending.

3. FOLLOW-UP: Continued Review of the FAQ documents. Focused on the

Serial Date ActivityOperations FAQ for most of this call; feedback provided, updates will be reviewed on the next call.

4. FOLLOW-UP: Key Management Contact List – initial document review [Excel spreadsheet]: Circulated the list from the Bell Portal – follow-up on the next call re initial feedback.

5. [TABLE] FOLLOW-UP: PSAP Collaboration site – Update from Kyla Magee re coordination with Avaya / next steps

6. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Other ideas?

NEXT Comms Sub-group Call: Monday, March 18th from 1:00-2:30pm Eastern

51 Mar 18, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #50 from the Mar 4, 2019 TIF diary – applicable follow-up as noted below.

2. FOLLOW-UP: PSAP CPE Budget Estimates – Cost Element Structure (Revised for Canada): noted that ESCO0606 Diagram will be used moving forward, with a focus on NG9-1-1 PSAP components. Reviewed the updated 911.gov Table re Cost Element Structure and made minor updates for further review on the next call.

3. FOLLOW-UP: Continued Review of the FAQ documents. Focused on the Governance FAQ for most of this call; feedback provided, updates will be reviewed on the next call.

4. FOLLOW-UP: Key Management Contact List – initial document review [Excel spreadsheet]: Circulated the list from the Bell Portal – reviewed the document and determined it will not serve our purposes; sub-group members will check other sources and look to propose an alternative.

5. FOLLOW-UP: PSAP Collaboration site – Update from Kyla Magee re coordination with Avaya / next steps. Kyla provided a comparison document between Avaya, Yahoo, and Confluence. Tareq will explore a different option we could consider hosting our own tool called Matter Most. More follow-up and discussions on our next call.

6. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Other ideas? Discussed the following additional Communications considerations:

• Explanatory videos re NENA i3 implications for stakeholders (get assistance from APCO Canada and/or NENA Canada)

• Lessons Learned from the Trials & Implementation – provide Advisories and Webinars to deliver this information in a timely fashion

• More follow-up required on both items above in terms of logistics!

NEXT Comms Sub-group Call: Monday, April 1st from 1:00-2:30pm Eastern

52 Apr 01, 2019 Communications sub-group call (attendance available upon request):

Serial Date Activity

1. Review the Comms highlights at serial #51 from the Mar 18, 2019 TIF diary – applicable follow-up as noted below.

2. FOLLOW-UP: PSAP CPE Budget Estimates – Cost Element Structure (Revised for Canada): reminder that ESCO0606 Diagram will be used moving forward, with a focus on NG9-1-1 PSAP components. Spent most of the call reviewing and updating the ‘revised’ 911.gov Table re Cost Element Structure; continue this work on the next call.

3. [TABLE] FOLLOW-UP: Continued Review of the FAQ documents. Focused on the Governance FAQ for most of this call; feedback provided, updates will be reviewed on the next call.

4. FOLLOW-UP: Key NG9-1-1 Contacts List – requested that each sub-group participant look at existing resources that could be utilized to pull together this list. Updated the name of this item and agreed that the Bell spreadsheet format would be good, and we should focus on building a ‘Canadian’ vendor list for NG9-1-1. Further follow-up required.

5. [TABLE] FOLLOW-UP: PSAP Collaboration site – Looking at options available to host this tool; Kyla and Tareq were not available, so tabled until next call to continue the March 18th discussion.

6. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Other ideas? Discussed the following additional Communications considerations:

• Explanatory videos re NENA i3 implications for stakeholders (get assistance from APCO Canada and/or NENA Canada)

• Lessons Learned from the Trials & Implementation – provide Advisories and Webinars to deliver this information in a timely fashion

• More follow-up required on both items above in terms of logistics!

NEXT Comms Sub-group Call: Monday, April 29th from 1:00-2:30pm Eastern (cancelled the April 15 call because Chris Kellett is at AEAA meetings)

53 Apr 08, 2019 This call was held from 1 to 2:30pm Eastern with 51 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2019Apr01 version of the TIF diary (Serials 49, 50, 51, and 52) – approved with a minor wording update.

2. Discussion: Communications sub-group: next steps update (see Serials #50, 51, and 52 for details).Business Arising: Key NG9-1-1 Contacts List logistics: asked ILECs if they have an existing list of E9-1-1 providers that they keep in relation to PSAPs; all confirmed they do not. We will need to build the Canadian list based on input from PSAPs using a similar format to the Bell E9-1-1 vendor document; suggested we look at a PSAP survey, possibly using the new PSAP Collaboration Tool (further follow-up by the Comms sub-group).

3. FOLLOW-UP: Estimated PSAP Budgeting Costs – next steps. Based on follow-up since the preliminary estimate documents provided by Solacom

Serial Date Activityand E-Comm911, we have continued discussions and follow-up with PSAPs and industry experts. Chris Kellett advised he is working with the Canadian Association of Chiefs of Police – NG9-1-1 sub-committee who were looking for budgeting numbers for a concise NG9-1-1 Notice document for all police agencies in Canada. The suggested amounts are $50,000 per PSAP position capital and $25,000 operating? We discussed whether these are good rough order of magnitude numbers:

Important to provide context for these amounts – this would cover a new customer premise multi-media call handling system with a contracted real-time monitoring service; if PSAPs go for a hosted solution, then the numbers would likely be reversed.

For small/medium PSAPs, 2 to 10 seats, this is representative of estimates to date, though it was felt the capital number may be low and possibly something closer to $75K would be better.

Discussed whether this is realistic for large PSAPs or is there a savings in terms of volume. Based on recent work, several suggested that it may need to be higher for capital and operating for large PSAPs with a multi-site configuration.

We will continue these discussions at upcoming provincial meetings in Alberta and BC, as well as the May face to face meetings in Vancouver.

4. FOLLOW-UP: FAQ Documents – continued review and updates. Using WebEx, we reviewed and edited Master FAQ spreadsheet, and the Operational FAQ. Will continue working on these on the April 29th Comms sub-group call.

Next Full TIF85 Call: Monday, May 6, 2019 from 1:00 to 2:30 pm Eastern

54 Apr 29, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #52 from the April 1, 2019 TIF diary – applicable follow-up as noted below.

2. [TABLE] FOLLOW-UP: PSAP CPE Budget Estimates – Cost Element Structure (Revised for Canada)

3. FOLLOW-UP: Continued Review of the FAQ documents. Focused on the Operations FAQ for most of this call; feedback provided; updates will be reviewed on the next call.

4. [TABLE] FOLLOW-UP: Key NG9-1-1 Contacts List – Determine other options?

5. [TABLE] FOLLOW-UP: PSAP Collaboration site – Review findings and options based on the latest feedback.

6. FOLLOW-UP: PSAP Procurement Considerations for NG9-1-1 – Feedback from John Middleton for consideration re the posted version. Discussed and reviewed a number of key comments; asked John to go provide a tracked changes version with proposed wording changes for review on the next call.

7. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

Serial Date Activity

NEXT Comms Sub-group Call: Monday, June 3rd from 1:00-2:30pm EDT (this was re-scheduled from the cancelled May 22nd call)

55 May 6, 2019 This call was held from 1 to 1:45pm Eastern with 47 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2019Apr29 version of the TIF diary (Serials 53 and 54) – approved with a minor wording update.

2. Discussion: Communications sub-group: next steps update (see Serial 54 for details).

3. FOLLOW-UP: Estimated PSAP Budgeting Costs – follow-up discussion from our April 8th call. Highlighted the change from our last call from 50K capital to 65K capital

for one-time expenses per position Discussed the term ‘position’ and after input decided we should update it

to ‘calltaker/dispatcher seat’ to avoid the confusion between staff positions and physical seats in the PSAP

Noted that the 25K operating per calltaker/dispatcher seat is still the same, however this is for customer premise install of an i3 multi-media call handling system, not a hosted system

Hosted systems could be reversed i.e. 25K capital (one-time) and 65K for operating (annual) per calltaker/ dispatcher seat

Highlighted that the pace of change for an i3 multi-media call handling system will be much more frequent than the old analog systems that changed 4 or so times in 20 years; especially as we evolve from NENA i3 v2 to v3, etc., plus the addition of new data about the call, the caller, and the location and how it is processed, received, and displayed

Also need to factor in a computer hardware/software replacement cycle i.e. evergreen program, which average between 3-5 years (except network components which are usually 7-year cycles)

Another factor is how seats are equipped between primary, secondary (if applicable), and backup site seats; the days of having a telephone only type backup site are no longer viable

Suggested we review Appendix C of ESRE0080 to understand the list of PSAP activities required for a typical onboarding process (next call). Noted we need to focus on the Day 1 activities to ensure we get that right first.

4. Review: May 15th face to face agenda items – adjust as needed? Reviewed the current draft agenda items, updated one and added a new one per feedback on the call. Sue Jorgensen will call after the meeting to discuss the logistics for the FAQ agenda item.

5. [TABLE] FOLLOW-UP: FAQ Documents – continued review and updates

Next Full TIF85 Call: Monday, June 10, 2019 from 1:00 to 2:30 pm Eastern (Moved from the suggested date of June 3 which was used for a Comms call.)

56 May15, 2019 ESWG F2F Meeting in Vancouver: May 15, 2019 from 9:15am to 11:30am PST (110 in-person attendees and 42 phone participants):

Serial Date Activity

1. NG9-1-1 Website: Using WebEx, logged onto the National NG9-1-1 website (hosted on the Bell Portal) and provided a quick tour and reminder in terms of how to get credentials if your new or haven’t got them yet. Also reviewed the 6 documents that are currently posted and noted that we are working on an updated version of the PSAP Procurement Considerations for NG9-1-1 which will be posted in the late June timeframe.

2. PSAP Collaboration and Information Sharing: Highlighted the work to date to look at different collaboration tools, including the fact we have settled on the use of the free Yahoo Groups tools going forward. More will be shared once is set-up and ready for use. A big thanks to Kyla Magee from Peel Regional who is the lead on this item.

3. TIF92 Education: Holly Barkwell and Darrin Williams introduced a brand-new campaign to support the NG9-1-1 mapping and common addressing for Canada TIF work. They reviewed a PowerPoint presentation that highlighted the efforts to date and plans moving forward. This presentation will be shared on the next full TIF85 call as information.

4. Estimated PSAP Budgeting Costs: Reviewed the work on this item to date, noting the recent work with the Canadian Association of Chiefs of Police NG9-1-1 sub-committee. Discussed the $65,000 one-time capital cost per seat, and the $25,000 annual operating per seat. Noted this estimate would likely be reversed if you were looking at a hosted PSAP solution. Advised this estimate includes redundant firewalls, session border controllers, network routers/switches, call handling equipment for voice and data, long and short-term recording, and a basic management information system with real-time monitoring and reporting. Noted that there are 280+ different PSAP configurations that are at various states of readiness, so this is looking at it being a full replacement. The only way to get an accurate estimate is to do a review of existing PSAP infrastructure and determine a roadmap forward which could be done in stages to spread the costs out over several years by using middleware to interface with legacy systems (which can be replaced or updated following existing evergreen cycles). For a full replacement system, the option exists for a customer premise solution, a hosted solution, or a hybrid of both. Bottom line, we will likely not be able provide much more detail than this for PSAPs moving forward.

5. Master list of FAQs & the Operations FAQ: Using WebEx, Sue Jorgensen reviewed the status of the master list of questions, and then did a high-level review of the current Operations FAQ. Feedback was incorporated and further work will be done by the Comms sub-group moving forward. Noted that we are also getting assistance from the NG9-1-1 Coalition, who are working on the Governance FAQ. The Technical FAQ is also being worked through, with the goal to have the Governance FAQ ready for the mid to late June timeframe and the others thereafter.

6. Communications Plan Logistics: Reviewed the list of TIF85 activities that are still outstanding, and reminded folks of the work done to date, which is covered in the items above.

7. Timing for a Legacy Selective Router Gateway (LSRG) contribution? Discussed the need to understand potential impacts in terms of call display at PSAPs based on different Use Cases. The NG9-1-1 network providers noted that they do not plan to provide a contribution, instead they requested

Serial Date Activitythat Bernard Brabant prepare a contribution outlining the specific PSAP use cases that need to be reviewed and understood.

57 Jun 3, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #54 from the Apr29, 2019 TIF diary – follow-up as noted below.

2. [TABLE] FOLLOW-UP: PSAP CPE Budget Estimates – Cost Element Structure – Revised for Canada (NOTE: see serials 55 and 56, items 3 and 4 [respectively] for important discussion/notes re PSAP cost estimates)

3. FOLLOW-UP: Continued Review of the ‘draft’ FAQ documents. Focused on the Governance FAQ for most of this call; feedback provided; updates will be reviewed on the next call.

4. [TABLE] FOLLOW-UP: Key NG9-1-1 Contacts List – Determine other options?

5. [TABLE] FOLLOW-UP: PSAP Collaboration site – Initial review of the Yahoo Groups collaboration tool [WebEx review]. Kyla not available, tabled.

6. FOLLOW-UP: PSAP Procurement Considerations for NG9-1-1 – Feedback from John Middleton for consideration re the posted version. Reviewed the proposed changes, noting that many are important considerations for preparing and/or evaluating responses. Decided Sue Jorgensen will work off-line to integrate this information using text boxes, for review on our next call.

7. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: Monday, June 17th from 1:00-2:30pm EDT

58 Jun 10, 2019 This call was held from 1 to 2:30pm Eastern with 47 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2019Jun03 version of the TIF diary (Serials 55, 56, and 57) – approved with a minor wording update.

2. Discussion: Communications sub-group: next steps update (see Serial 57 for details).

3. FOLLOW-UP: Proposed updates to the 2019Feb03 version of the PSAP Procurement Considerations for NG9-1-1 document – used WebEx to review substantive edits in numerous key areas of the document. New add of NOTES to prompt the reader for procurement preparations and evaluation of responses. Got through most of the changes and agreed to circulate the updated document for additional feedback by June 14th. Follow-up and finalize the document on the June 17th Comms sub-group call.

4. FOLLOW-UP: Governance FAQ – final review and feedback – Did not

Serial Date Activityhave an opportunity to review in detail, however agreed to circulate the document for final feedback by June 14th. Follow-up and finalize the document on the June 17th Comms sub-group call.

NOTE: We have set a recurring meeting every 4 weeks on Monday from 1-2:30pm Eastern (except for holidays when we will move another day that instance).

Next Full TIF85 Call: Monday, July 8, 2019 from 1:00 to 2:30 pm Eastern

59 Jun 17, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #57 from the Jun 3, 2019 TIF diary – follow-up as noted below.

2. [TABLE] FOLLOW-UP: PSAP CPE Budget Estimates – Cost Element Structure – Revised for Canada (NOTE: see serials 55 and 56, items 3 and 4 [respectively] for important discussion/notes re PSAP cost estimates)

3. FOLLOW-UP: Continued Review of the ‘draft’ FAQ documents. Focused on the Governance FAQ for most of this call; feedback provided; final review with NG9-1-1 Coalition and TIF85 full group prior to posting on Jun 25th.

4. [TABLE] FOLLOW-UP: Key NG9-1-1 Contacts List – Determine other options?

5. [TABLE] FOLLOW-UP: PSAP Collaboration site – Initial review of the Yahoo Groups collaboration tool [WebEx review]. Kyla not available, tabled.

6. FOLLOW-UP: PSAP Procurement Considerations for NG9-1-1 – Final review based on feedback from the full call on Jun 10, as well as ongoing off-line feedback. Looking to finalize the week of Jun 24th.

7. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: Wednesday, July 3rd from 1:00-2:30pm EDT [Moved from Monday due to July 1st holiday]

60 Jul 3, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #59 from the Jun 17, 2019 TIF diary – follow-up as noted below.

2. [TABLE] FOLLOW-UP: PSAP CPE Budget Estimates – Cost Element Structure – Revised for Canada (NOTE: see serials 55 and 56, items 3 and 4 [respectively] for important discussion/notes re PSAP cost estimates)

3. FOLLOW-UP: Continued Review of the ‘draft’ FAQ documents. Focus on the Governance and Funding FAQ – noted the follow-up since our Jun 17th call with the NG9-1-1 Coalition, along with several other off-line input, which has resulted in a significant change since our last review. The document will be circulated for the full TIF85 call on July 8th, with a request to provide any last-

Serial Date Activityminute input prior to the call. Final circulation will be to the full ESWG group for the Jul 11th monthly call.

4. FOLLOW-UP: Key NG9-1-1 Contacts List – Determine other options? Discussed how to move forward OR do we just drop this item given all the other work we have? Move to full call on Jul 8th for a decision.

5. FOLLOW-UP: PSAP Collaboration site – Initial review of the Yahoo Groups collaboration tool [WebEx review]. Kyla updated us on the creation of the Yahoo Group site and the fact it is ready to go. She asked for assistance in terms of site moderators – Tareq Cora volunteering, as well she noted Diana Vessel (OPP) who help set-up the site, will also assist her. We will ask for 1 or 2 more volunteers on the Jul 8th full call and look to announce the site using the ESWG National PSAP distribution list the week of Jul 15th.

6. FOLLOW-UP: PSAP Procurement Considerations for NG9-1-1 – Noted we are working on version 4 of this document (version 3 is posted already). Significant off-line feedback has been provided since the June reviews by the full group and Comms sub-group. Reviewed the latest substantive changes and comments that require discussion and reconciliation. Got half way through the document; move to full call on Jul 8th for continued review.

7. NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc. Reviewed this list and requested that Tareq Cora and Kyla Magee look at the creation of a Trial video specific to the efforts of Toronto Fire. To avoid it being an advertising video for vendors, it will be done with respect to core component considerations and shared on the PSAP Collaboration site vs. posted on the National NG9-1-1 website. No other immediate action items were identified.

NEXT Comms Sub-group Call: Monday, July 15th from 1:00-2:30pm EDT [NOTE: back on regular 2-week intervals]

61 Jul 8, 2019 This call was held from 1 to 2:30pm Eastern with 47 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2019Jul03 version of the TIF diary (Serials 58, 59, and 60) – approved with a minor wording update.

2. Discussion: Communications sub-group: next steps update (see Serials 59 and 60 for details). Noted that we had made very little progress on the PSAP CPE Budget Estimates; this is primarily because there are numerous PSAP equipment/software configurations that need to evolve to NG9-1-1. Furthermore, NG9-1-1 provides significantly more options for CPE, hosted, and hybrid solutions. Based on this reality, it was suggested that we look at creating a new FAQ on NG9-1-1 PSAP Costing starting with the information collected to date. This will be brought back to the Comms group to action.

3. FOLLOW-UP: Proposed updates to the 2019Feb03 version of the PSAP Procurement Considerations for NG9-1-1 document – used WebEx to quickly review recent feedback for this document, asked that participants provide there feedback prior to the July 15th Comms call where we will continue the follow-up to create version 4 of this document.

Serial Date Activity

4. FOLLOW-UP: Governance and Funding FAQ document – last review and feedback by the full group: Spend most of the call doing edits to this document. Agreed to circulate for final feedback by the end of the week. We will take back to the July 15th Comms call to finalize the document before posting.

5. REMINDER: recurring meeting is every 4 weeks on Monday from 1-2:30pm Eastern (except for holidays when move to another day that week)

62 Jul 15, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #60 from the Jul 3, 2019 TIF diary – follow-up as noted below.

2. FOLLOW-UP: PSAP CPE Budget Estimates – Noted the discussion from our Jul 8 full call re creating a new FAQ to address the different options available for NG9-1-1 PSAP Costing. We can look at this in August once we finalize the other 3 FAQs.

3. FOLLOW-UP: Continued Review of the ‘draft’ FAQ documents. Focused on the Governance and Funding FAQ for most of this call; despite trying to complete this in late June, substantive feedback was provided, so we spent most of the call finalizing this document.

4. FOLLOW-UP: Key NG9-1-1 Contacts List – Determine other options? This was discussed on the full call in terms of a champion for creating this list. No one stepped forward, and it was decided that it would take more work to create and maintain then it was worth from a TIF85 perspective. With the PSAP collaboration site starting very soon, it was agreed that it could be used as the tool moving forward. Remove item from future agendas.

5. FOLLOW-UP: PSAP Collaboration site – Status update re the Yahoo Groups collaboration tool. Kyla confirmed everything was up and running, and she would have an email ready for sharing soon to introduce the tool to the ESWG National PSAP participants.

6. [TABLE] FOLLOW-UP: PSAP Procurement Considerations for NG9-1-1 – Continue our review based on feedback from the full calls on Jun 10 and Jul 8, as well as ongoing off-line feedback.

7. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: Monday, July 15th from 1:00-2:30pm EDT

63 Jul 29, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #62 from the Jul 15, 2019 TIF diary – follow-up as noted below.

2. FOLLOW-UP: PSAP CPE Budget Estimates – Noted the discussion from our Jul 8 full call and our Jul 15 Comms call re creating a new FAQ to address

Serial Date Activitythe different options available for NG9-1-1 PSAP Costing. We can look at this in August once we finalize the other 3 FAQs.

3. FOLLOW-UP: Continued Review of the ‘draft’ FAQ documents. Noted that the Governance & Funding FAQ was completed and posted on Jul 18th. The Operational FAQ is being worked on by the NG9-1-1 Coalition and will be brought back on our next call. We started the review of the updated Technical FAQ, with edits to question 1.

4. FOLLOW-UP: PSAP Collaboration site – Status update re the Yahoo Groups collaboration tool. This site is up and running with several new posts and new additions to the group over the last week.

5. FOLLOW-UP: PSAP Procurement Considerations for NG9-1-1 – Allan Mendelsohn assisted with a review and reconcile of his input and comments. Significant updates were started, and work will continue on the next full call (Aug 7) and the Comms call (Aug 12).

6. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: Monday, August 12th from 1:00-2:30pm EDT

64 Aug 7, 2019 This call was held from 1 to 2:30pm Eastern with 32 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2019Jul29 version of the TIF diary (Serials 61, 62, and 63) – approved with a minor wording update.

2. Discussion: Communications sub-group: next steps update (see Serials 62 and 63 for details). The PSAP Collaboration site, hosted on Yahoo, is up and running with 21 participants currently signed up; several items already posted for sharing. Noted that we will start the work on the new NG9-1-1 PSAP Cost Estimates FAQ later in August.

3. FOLLOW-UP: NG9-1-1 PSAP Operations FAQ – A big thanks to Diane Pelletier and Holly Barkwell (on behalf of the NG9-1-1 Coalition) for their efforts to get the document to the current form. Spent the majority of the call reviewing and editing pages 1-4 of the FAQ. Continue work on the Aug 12 th Comms sub-group call.

4. [TABLE] FOLLOW-UP: PSAP Procurement Considerations for NG9-1-1: proposed edits to the currently posted V3 of the document.

NEXT FULL GROUP CALL: Wednesday, September 4, 2019 from 1-2:30pm EDT (changed from the regular Monday call every 4 weeks due to the holiday)

65 Aug 12, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #63 from the Jul 29, 2019 TIF diary – follow-up as noted below.

2. [TABLE] FOLLOW-UP: PSAP CPE Budget Estimates – Create a new FAQ

Serial Date Activityto cover the different PSAP configurations and new choices i.e. CPE, hosted, or hybrid (on hold until we finish the Operations & Technical FAQs)

3. FOLLOW-UP: Continued Review of the ‘draft’ FAQ documents. Continued work on the Operations FAQ (reviewed pages 4 to 7; finalize on next call). The Technical FAQ is pending.

4. FOLLOW-UP: PSAP Collaboration site – Status update re the Yahoo Groups collaboration tool. Kyla advised there are 29 users signed up so far, and that she going to re-distribute the instructions this month and in September.

5. FOLLOW-UP: PSAP Procurement Considerations for NG9-1-1. Completed the review and finalized version 4; Chris will send to Bell to replace version 3

6. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: Monday, August 26th from 1:00-2:30pm EDT (CANCELLED) – next call is Monday, September 9 from 1:00-2:30pm)

66 Sep 4, 2019 This call was held from 1 to 2:30pm Eastern with 41 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2019Aug12 Version of the TIF Diary – serials 64 and 65 [WORD doc] – approved with one minor change

2. Review: Communications sub-group: recent activities update / next steps – advised that the pending PSAP NG9-1-1 Cost Considerations FAQ will be moved forward with the help of the NG9-1-1 Coalition.

3. FOLLOW-UP: NG9-1-1 PSAP Operations FAQ – final review and feedback [WORD doc] – reviewed and edited the latest version. Sent out after the call for feedback by the end of day Sep 6th so we have it for a final review on the Sep 9 bi-weekly Communications sub-group call.

4. INFO ONLY: New V4 of the PSAP Procurement Considerations for NG9-1-1 document [WORD doc]

5. NEXT MEETING: Wednesday, October 2nd, from 9:15 to noon Eastern (The monthly call will be held as part of the face to face meeting agenda in Gatineau): reviewed & updated the face to face meeting agenda.

67 Sep 9, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #65 from the Aug 12, 2019 TIF diary – follow-up as noted below. (NOTE: Aug 26 call cancelled due to holidays)

2. FOLLOW-UP: PSAP CPE Budget Estimates – Create a new FAQ to cover the different PSAP configurations and new choices i.e. CPE, hosted, or hybrid. Noted that this item has been moved to the NG9-1-1 Coalition to move it forward (follow-up when a draft is ready in early November or sooner).

3. FOLLOW-UP: Continued Review of the ‘draft’ FAQ documents. Finish the

Serial Date ActivityOperational FAQ and distribute by late September. The Technical FAQ is pending.

4. FOLLOW-UP: PSAP Collaboration site – Status update re the Yahoo Groups collaboration tool. Kyla advised there are 40+ users signed up so far. Confirmed the sign-up instructions are posted on the National NG9-1-1 website (hosted on the Bell Portal)

5. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: next call is Monday, October 7 from 1:00 to 2:30pm (NOTE: Sep 23 call cancelled due to NENA Ontario)

68 Oct 2, 2019 ESWG F2F Meeting in Gatineau: Oct 2, 2019 from 9:15am to 11:50am EDT (105 in-person attendees and 29 phone participants):

1. Review of Posted/Pending Documents on the NG9-1-1 Website: Using WebEx, logged onto the National NG9-1-1 website (hosted on the Bell Portal) and provided a refresher tour and reminder in terms of how to get credentials if your new or haven’t got them yet. Reviewed the NG9-1-1 Governance and Funding FAQ, the PSAP Procurement Considerations for NG9-1-1 (version 4); and provided an update on the progress on the NG9-1-1 Operations FAQ (ready at the end of October) and the Technical FAQ (ready by year-end). Also reviewed the What you need to be a Canadian NENA i3 PSAP document, to remind PSAPs that they should actively be looking at vendor options to meet these requirements. Lastly, requested suggestions on future work we should consider for FAQs: input received re looking at PSAP impacts on call handling, interagency collaboration, and management information systems.

2. PSAP NG9-1-1 Costing Considerations FAQ: Noted that we have requested assistance from the NG9-1-1 Coalition to move this FAQ forward; this is being led by Holly Barkwell with help from others. Expect to get this back in November for finalization by ESWG.

3. PSAP Collaboration Site Logistics: Provided an update on the current activities, including the details captured below in serial 69 at item 4.

4. PSAP Operational Impacts: WebEx review of ESRE0088 with a focus on the early requirements provided for PSAPs in order to prepare for the upcoming release of User to Network Interface (UNI) from the NG9-1-1 network providers on Jan 6, 2020.

5. LSRG Call Processing Considerations: Reviewed and discussed a proposed submission, however it was decided that specific Use Cases would serve our purposes better moving forward. Reminder that specific end to end LSRG testing is already part of the Trial and Implementation test cases.

6. Coordinated Rollout Schedule / Tracking Tool – logistics? This item was tabled due to the addition of the next item.

7. Anatomy of an NG9-1-1 SIP Session (Allan Mendelsohn): Based on discussions from Day 1 and the afternoon TIF93/89 session, Allan provided

Serial Date Activityan impromptu presentation to help attendees understand the specifics of how a voice, text, and streaming video session would work in a single SIP session. Agreed that this should be turned into a contribution for formal review on a future TIF85 call.

69 Oct 7, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #67 from the Sep 9, 2019 TIF diary – follow-up as noted below. (NOTE: Sep 23 call cancelled due to NENA Ontario conference)

2. FOLLOW-UP: PSAP NG9-1-1 Cost Considerations – Status Update: the NG9-1-1 Coalition is working on this and will have it back to us by late October / early November to finalize. It will become a new FAQ.

3. FOLLOW-UP: Continued Review of the ‘draft’ FAQ documents: Operations FAQ: received final review edits which were reviewed on

today’s call; we will finish these edits on the next call. Technical FAQ: on-hold pending completion of other work. [NEW] Simplified Timeline Chart for use in updating the current FAQs

and use moving forward was tabled. It was reviewed with edits made; final review and feedback on the next call.

4. FOLLOW-UP: PSAP Collaboration site – Status update re the Yahoo Groups collaboration tool. Kyla advised there are 52 users signed up so far. Reminder that the sign-up instructions are posted on the National NG9-1-1 website (hosted on the Bell Portal). Noted that E-Comm911 (Mike Webb and Roy Artin) reached out to PSAPs in September to coordinate the first NG9-1-1 PSAP Forum call on Sep 26. It is expected that the Yahoo Group and the Forum group will work hand and glove on collaboration moving forward.

5. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: next call is Monday, October 21 from 1:00 to 2:30pm

70 Oct 21, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #69 from the Oct 7, 2019 TIF diary – follow-up as noted below.

2. FOLLOW-UP: PSAP NG9-1-1 Cost Considerations – Status Update: the NG9-1-1 Coalition is working on this and will have it back to us in November to finalize. It will become a new FAQ.

3. FOLLOW-UP: Continued Review of the ‘draft’ FAQ documents: Operations FAQ: received final review edits which were reviewed on

today’s call; edits completed, send for Oct 28 full meeting final input. Technical FAQ: on-hold pending completion of other work. Simplified Timeline Chart for use in updating the current FAQs and use

moving forward. Reviewed and finalized, send for TIF85 full call on Oct 28.

Serial Date Activity

4. FOLLOW-UP: PSAP Collaboration site – Status update re the Yahoo Groups collaboration tool. Kyla advised that Yahoo sent notification today that Yahoo Groups prime functionality will be shutdown in December. She has already started follow-up to determine an alternative collaboration site and will provide an options pros/cons summary when further details are available. The 52 members of the current Yahoo Group will be notified shortly.

5. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: next call is Monday, November 4th from 1:00 to 2:30pm

71 Oct 28, 2019 This call was held from 1 to 2:30pm Eastern with 50 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2019Oct21 Version of the TIF Diary – serials 67, 68, 69, and 70 [WORD doc] – approved with a couple minor edits. Detailed review of the Oct 2 face to face discussions and results (serial 68).

2. Review: Communications sub-group: recent activities update / next steps – reviewed the activities details in serials 69 and 70. Did the last draft updates to the Operations FAQ which was circulated for final review today. PSAP Yahoo Groups collaboration site update re changes announced by Yahoo; Kyla Magee, Tareq Cora, and Diana Vessel will be looking at other options and will bring them back to the Comms sub-group for further input before changing platforms.

3. FOLLOW-UP:a. NG9-1-1 PSAP Operations FAQ – final review and feedback

[WORD doc] – a final review resulted in several important edits to finalize the document for posting on the National NG9-1-1 website.

b. Simplified Timeline Chart – using WebEx, reviewed an updated timeline for use moving forward. Lots of discussion and feedback which lead to us looking at a previous timeline version used by the CRTC. Holly Barkwell will coordinate off-line with a few others to bring back a new version for consideration.

4. INFO ONLY: ESRE0088 for posting on the National NG9-1-1 website [PDF file] – send for posting!

NEXT MEETING: Monday, November 25th, from 1:00 to 2:30pm Eastern

72 Nov 4, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #70 from the Oct 21, 2019 TIF diary – follow-up as noted below.

2. FOLLOW-UP Action Items:a. Restart the review of the Technical FAQ. After a review and discussion

of the latest version of the document, it was decided that the format

Serial Date Activityused for the Governance and Operations FAQs will not meet our needs for this FAQ. Based on feedback from the group, Tareq will re-work into a new format for initial review and feedback on our next call.

b. Latest review of the Simplified Timeline diagram. Reviewed and approved the latest version. Chris will send for posting on the National NG9-1-1 website on Nov 6th.

c. PSAP Cost Considerations FAQ – Status Update? The NG9-1-1 Coalition, lead by Holly Barkwell, are currently working on this document and should have something back to us later in November for review, updates, and finalization.

3. FOLLOW-UP: PSAP Collaboration site – After follow-up by Kyla and Tareq they have moved from the Yahoo Groups to the Groups.io platform. An updated instruction sheet for PSAPs will be sent shortly for updating the document posted on the National NG9-1-1 website. The site and existing Yahoo Group participants will be notified and transitioned over the next month or so.

4. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: next call is Monday, November 18th from 1:00 to 2:30pm

73 Nov 18, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #72 from the Nov 4, 2019 TIF diary – follow-up as noted below.

2. FOLLOW-UP Action Items:a. Continue review of the Technical FAQ. Reviewed and edited this

document for most of the call.

b. [INFO ONLY] Posted version of the Simplified Timeline diagram was circulated.

c. PSAP Cost Considerations FAQ – Status Update? The NG9-1-1 Coalition, lead by Holly Barkwell, continue to work on this and plan to have it back to us for our Dec 2nd Comms call.

3. FOLLOW-UP: PSAP Collaboration site – Slowly transitioning users from the old Yahoo site to the new Group.io site. Kyla will be sending the new instruction sheet to the National PSAP distribution list later this week.

4. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: next call is Monday, December 2nd from 1:00 to 2:30pm

74 Nov 25, 2019 This call was held from 1 to 2:30pm Eastern with 50 participants (the WebEx attendance list is available upon request). The following agenda items were

Serial Date Activitycovered:

1. Review & approve the 2019Nov18 Version of the TIF Diary – serials 71, 72, and 73 [WORD doc] – approved with a couple minor edits.

2. Review: Communications sub-group: recent activities update / next steps – reviewed the activities details in serials 72 and 73.

3. FOLLOW-UP:a. NG9-1-1 Technical FAQ – final review and feedback [WORD doc]

– TABLED due to the time taken for the New Business item.b. [INFO ONLY] Simplified Timeline Chart – circulated the posted

version and requested it be shared widely for use immediately.

4. NEW BUSINESS: What do we need from the CRTC in terms of National Communications for NG9-1-1 voice and text? Extensive discussion and input regarding a comprehensive Communications Plan for the launch of voice and RTT. Noted the ESWG is already dealing with providing 9-1-1 stakeholders, especially PSAPs, with current technical and operational information. We need assistance from the CRTC on items that require National coverage, especially reaching the public. Agreed to take the input from today and start a Working Document to detail ESWG Input re CRTC NG9-1-1 Communications. As well, we need to provide a media template for municipal, regional, and provincial stakeholder announcements, especially related to RTT.

NEXT MEETING: Monday, December 16, from 1:00 to 2:30pm Eastern [NOTE: this is normally the TIF85 Comms time slot; however, we will use it for the last full meeting of the year.]

75 Dec 2, 2019 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #73 from the Nov 18, 2019 TIF diary – follow-up as noted below.

2. FOLLOW-UP Action Items:a. [TABLED] Continue review of the Technical FAQ.

b. [INFO ONLY] Posted version of the Simplified Timeline diagram was circulated.

c. PSAP Cost Considerations FAQ – Status Update? The NG9-1-1 Coalition, lead by Holly Barkwell, continue to work on this and plan to have it back to us for our Dec 16th full call.

3. FOLLOW-UP: PSAP Collaboration site – Transiton process from Yahoo to Group.io is going well; more than half the participants have been converted.

4. [NEW] ESWG Input re CRTC National Communications for NG9-1-1 – Based on feedback from the Nov 25th full call, Chris Kellett created an initial working document that was updated extensively during the call. The latest version will be circulated for review and finalization on the Dec 16th full call.

5. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

Serial Date Activity

NEXT Comms Sub-group Call: next call will be in 2020, schedule to be determined.

76 Dec 16, 2019 This call was held a week early due to holidays from 1 to 2:30pm Eastern with 48 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2019Dec02 Version of the TIF Diary – serials 74 and 75 [WORD doc] – approved as circulated. Also approved the adjusted dates detailed in Work Plan and Time Frames section on page 2, based on the approved extension request for filing the TIF85 report (per Action Register Item #17).

2. Review: Communications sub-group: recent activities update / next steps – highlighted the updated and new documents posted on the National NG9-1-1 website hosted on the secure Bell 9-1-1 Portal.

3. FOLLOW-UP:a. What do we need from the CRTC in terms of National

Communications for NG9-1-1 voice and text availability? [WORD doc] – Spent most of the call working on adds, edits, and deletes to version 2 of this document.

b. PSAP NG9-1-1 Cost Considerations FAQ – circulated a draft version of the document the NG9-1-1 Coalition is updating on our behalf and requested feedback to Holly Barkwell and Diane Pelletier.

c. [TABLE] NG9-1-1 Technical FAQ – final review and feedback [WORD doc] – TABLED due to the time taken for item 3a.

4. NEW BUSINESS:a. Enhanced Community Notification Service (TD 2007-13 and TD

2008-37) – Bell raised the issue that the move to NG9-1-1 network will effectively break the availability of this mandated service. This impacts 10+ PSAPs that provide eCNS service to over 2000 communities across Canada. This was flagged for further follow-up off-line to determine next steps to address this issue.

NEXT MEETING: A recurring meeting will be scheduled every 4 weeks starting in late January, timing to be confirmed. [NOTE: This recurring meeting every 4 weeks was subsequently set to start on Thursday, 30 January 2020, from 11am to 12:30pm Eastern]

77 Jan 6, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #75 from the Dec 2, 2019 TIF diary – follow-up as noted below.

2. FOLLOW-UP Action Items:a. [TABLED] Continue review of the Technical FAQ.b. PSAP Cost Considerations FAQ – Status Update? The NG9-1-1

Coalition, lead by Holly Barkwell, received off-line feedback in December and are continuing to work on this document. Expect to have it back in late January so it is ready for review and discussion as part of the February 5th face to face TIF85 agenda.

c. ESWG Input re CRTC National Communications for NG9-1-1 [WORD

Serial Date Activitydoc] – reviewed and updated the latest version of this document. Agreed that more work is required on the RTT section, however the document is ready for use by the CRTC staff in terms of their internal follow-up.

3. FOLLOW-UP: PSAP Collaboration site – Transition process from Yahoo to Group.io is going well; most participants have been converted. Expect to start using this PSAP tool soon.

4. [NEW] Public NG9-1-1 Messaging – Input from E-Comm911 [email file] – Jasmine and Kaila noted they have been working on a simplified message for the Public that they plan to use for BC. This was reviewed briefly, and some minor feedback was incorporated from the perspective of turning it into a National document for use by ESWG.

5. [NEW / TABLED] TIF92 Mapping (GIS) and Common Addressing FAQs [email file] – circulate for info, follow-up on the next call.

6. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: Regular bi-weekly calls started today and will be adjusted as needed based on other activities. Next Comms call is Monday, January 20, 2020 from 2-3:30pm Eastern.

78 Jan 20, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #77 from the Jan 6, 2020 TIF diary – follow-up as noted below.

2. FOLLOW-UP Action Items:a. [TABLED] Continue review of the Technical FAQ.b. PSAP Cost Considerations FAQ – Status Update? The NG9-1-1

Coalition, lead by Holly Barkwell, received off-line feedback in December and are continuing to work on this document. Confirmed it will be available for our full call on January 30th and the February 5th face to face TIF85 agenda item.

c. ESWG Input re CRTC National Communications for NG9-1-1 [WORD doc] – continued review and updates to the latest version of this document.

3. FOLLOW-UP: PSAP Collaboration site – Transition process from Yahoo to Group.io is going well; most participants have been converted and it is starting to be used on a more regular basis.

4. Public NG9-1-1 Messaging – Input from E-Comm911 [WORD doc] – Continued review and feedback on a new version of this document which is intended for national use. Bring back to our full call on January 30th and for further review at the face to face meeting on February 5th.

5. [NEW] TIF92 Mapping (GIS) and Common Addressing FAQs [email file] – reviewed the email info and agreed to develop a new FAQ specific to mapping and addressing based on this excellent feedback.

Serial Date Activity6. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for

different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: next Comms call is Monday, February 17, 2020 (cancelled due to Family Day holiday) Monday, March 2, 2020 from 2 to 3:30pm Eastern. NOTE: We will cover the cancelled February 3rd call as part of the face to face agenda on February 5th.

79 Jan 30, 2020 This call was held from 11:00am to 12:30pm Eastern with 51 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2020Jan20 Version of the TIF Diary – serials 76, 77, and 78 [WORD doc] – approved with a couple minor edits.

2. Review: Communications sub-group: recent activities update / next steps – reviewed the activities detailed in serials 77 and 78.

3. FOLLOW-UP:a. What do we need from the CRTC in terms of National

Communications for NG9-1-1 voice and text availability? [WORD doc] – Spent most of the call working on adds, edits, and deletes to RTT portion of this document.

b. [TABLED] PSAP NG9-1-1 Cost Considerations FAQ – this was tabled for review on Feb 5th at the F2F.

c. Enhanced Community Notification Service (TD 2007-13 and TD 2008-37) – reviewed the latest off-line work that has been undertaken to determine who is impacted by this and what steps are required to address it.

d. [TABLED] NG9-1-1 Technical FAQ – final review and feedback [WORD doc] – TABLED due to the time taken for item 3a.

4. NEW BUSINESS:a. [TABLED] NG9-1-1 Key Messages for the Public – new single page

document will be circulated for the F2F meeting on Feb 5th.b. [TABLED] Mapping (GIS) and Common Addressing FAQ – questions

that have arisen during the GIS education work across Canada. For circulation and discussion at the F2F on Feb 5th.

c. [TABLED] Logistics for the Onboarding of SILECs and RILECs (Tracking Tool)? – for review and discussion as part of our Feb 5th F2F meeting.

d. Finalize the F2F Agenda Items – reviewed and adjusted the agenda based on today’s call and input from participants.

NEXT FULL MEETING (every 4 weeks): Thursday, February 27 from 11:00am to 12:30pm Eastern

80 Feb 5, 2020 The following TIF85 agenda items (full and Comms related) were covered at the face to face meeting in Mississauga (125 in-person participants and 50 phone participants).

1. Review of posted presentation, etc. on the National NG9-1-1 website: Chris Kellett logged into the Bell Portal and navigated to our NG9-1-1 pages. He reviewed the layout of the site and provided a reminder for anyone that

Serial Date Activitydoes not currently have access. Requested that we consider translating a couple key items to French for the Canadian PSAPs that work predominantly in that language. Darin Williams from esri Canada agreed to work off-line with the Quebec 9-1-1 folks to determine the logistics for translating documents; once ready, they will be posted on this site.Ongoing Reminder: the documents on this site will be updated regularly and new ones added when they are ready!

2. PSAP NG9-1-1 Cost and Funding Considerations FAQ: Holly Barkwell lead the group thru a review of this FAQ. She received good feedback that will be integrated into the next version of the document and brought back to the full TIF85 call on February 27th for a final review and feedback. Chris Kellett thanked Holly and the NG9-1-1 Coalition participants (especially Greg Boone and Diane Pelletier) for their work to get the document almost complete.

3. Mapping (GIS) and Common Addressing FAQ: Chris Kellett reviewed a new document that has been created based on feedback during education sessions to GIS stakeholders across the country. In addition, he reviewed a typical email question regarding the timelines associated with setting the standard and using it in the future. This information will be integrated into this FAQ framework working document which will be actioned on the next Comms call (March 2) and future NG9-1-1 Coalition calls as needed.

4. NG9-1-1 Implementation Communications Plan Logistics: CRTC Communications Assistance Outline – Chris Kellett reviewed the

latest version of our request to the CRTC for a National Communications plan. Suggested changes were integrated into the latest version of the document which will go back to the next Comms call (March 2).

NG9-1-1 Key Messages for the Public – Circulated for info and review only. Requested feedback by our next monthly call (Feb 27).

PSAP Collaboration Site Update – Verbal update provided, including logistics for PSAPs to participate moving forward.

5. Coordinated Rollout Schedule / Tracking Tool – Logistics? The CRTC staff followed up with the NG9-1-1 service providers and

confirmed that the majority of RILECs and SILECs will be contracting to use the ILECs NGCS (this was confirmed by Jonathan Holmes from ITPA). Follow-up is required with Tbaytel and Eastlink to determine if they are doing the same or building their own NGCS.

Confirmed a coordinated rollout schedule is NOT required for the NG9-1-1 Voice implementations.

A coordinated RTT rollout schedule was discussed, however it was noted that RTT to TTY may be available from the NGCS which would assist Primaries, but likely not Secondaries, since most do not support TTY. Further follow-up requested from TIF93 to determine whether RTT to TTY conversion is practical from a technical and operational perspective.

FOLLOW-UP required on several items as noted above! Next full call is Thursday, February 27 at 11am Eastern and Comms call is Monday, March 2 at 2pm Eastern.

81 Feb 27, 2020 This call was held from 11:00am to 12:30pm Eastern with 51 participants (the WebEx attendance list is available upon request). The following agenda items

Serial Date Activitywere covered:1. Review & approve the Jan 20th full meeting and Feb 5th face to face

meeting TIF Diaries – serials 79 and 80 [WORD doc] – approved with a couple minor edits.

2. Review: Communications sub-group: recent activities update / next steps – reviewed the activities detailed in serial 78.

3. FOLLOW-UP:a. [TABLED] What do we need from the CRTC in terms of National

Communications for NG9-1-1 voice and text? [WORD doc]b. PSAP NG9-1-1 Cost Considerations FAQ – Spent most of the call

doing edits to this document. Continue working on the March Comms calls.

c. [TABLED] NG9-1-1 Key Messages for the Public – TABLED due to the time taken for item 3b. Review on Mar 2nd Comms call.

d. Mapping (GIS) and Common Addressing FAQ – next steps? Sent to the NG9-1-1 Coalition to get their assistance with the initial draft.

e. [TABLED] NG9-1-1 Technical FAQ – final review and feedback [WORD doc] – TABLED due to the time taken for item 3b.

f. Enhanced Community Notification Service (TD 2007-13 and TD 2008-37) – Off-line follow-up is continuing, no further action required at this time.

4. NEW BUSINESS:a. None

NEXT FULL MEETING (every 4 weeks): Thursday, March 26 from 11:00am to 12:30pm Eastern

82 Mar 2, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #78 from the Jan 20, 2020 TIF diary – follow-up as noted below.

2. FOLLOW-UP Action Items:a. [TABLED] PSAP Cost Considerations FAQ – Reviews and edits based

on feedback? Tabled due to work on item 2b.b. Public NG9-1-1 Messaging – final review and input. Spent most of the

meeting reviewing this item. Bring final version back to our Mar 16th call for a last review before sending to be posted.

c. [TABLED] ESWG Input re CRTC National Communications for NG9-1-1. Tabled due to work on item 2b.

d. TIF92 Mapping (GIS) and Common Addressing FAQ – status update? Sent to the NG9-1-1 Coalition for their assistance.

e. [TABLED] Continue review of the Technical FAQ. Tabled due to work on item 2b.

3. FOLLOW-UP: PSAP Collaboration site – nothing of note!

4. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: next Comms call is Monday, March 2, 2020

Serial Date Activityfrom 2 to 3:30pm Eastern.

83 Mar 16, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #82 from the Mar 2, 2020 TIF diary – follow-up as noted below.

2. FOLLOW-UP Action Items:a. PSAP Cost Considerations FAQ – Reviews and edits based on

feedback? Reviewed tracked changes input from 2 sources and completed edits based on feedback on the call. Distributed for 2 days to the Comms committee for final feedback before sending for posting on the National NG9-1-1 Portal.

b. Public NG9-1-1 Messaging – finalize for posting. Made some minor final updates and confirmed for posting on the National NG9-1-1 Portal.

c. [TABLED] ESWG Input re CRTC National Communications for NG9-1-1. Tabled due to work on items 2a and 2b.

d. TIF92 Mapping (GIS) and Common Addressing FAQ – status update? Pending return from the NG9-1-1 Coalition referral. Noted we need to update the Coalition regarding the new NENA Canadian CLDXF group.

e. [On-Hold] Continue review of the Technical FAQ.

3. FOLLOW-UP: PSAP Collaboration site – Status Update. Have 74 members now and seeing regular activity. Confirmed we can remove this item from the next Comms agenda, no longer need to track it.

4. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

5. Other Business: COVID-19 Impacts: Discussed if ESWG, through TIF85, needs to take an active role in

education for this? Decided NO for now, since the Federal, Provincial, Territorial, and many Municipalities, as well as NENA are already providing Source information for all stakeholders including 9-1-1.

Impact on the NG9-1-1 Implementation Timelines? Noted this should go to the TIF88 call on Mar 25th for discussion, since we should know more by then.

NEXT Comms Sub-group Call: next Comms call is Monday, March 30, 2020 from 2 to 3:30pm Eastern.

84 Mar 26, 2020 This call was held from 11:00am to 12:30pm Eastern with 66 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2020Mar16 version of the TIF diaries – serials 82, 82, and 83 [WORD doc] – approved as circulated. Also approved the TIF Action Register item #18, and the Contribution Log – Education Plan items.

2. Review: Communications sub-group: recent activities update / next steps – reviewed the activities detailed in serial 82 and 83.

3. FOLLOW-UP:a. [INFO ONLY] New documents posted on the National NG9-1-1

Portal:

Serial Date Activity NG9-1-1 Key Messages for the Public. Noted this document is

for all stakeholders that need to educate the public or provide a summary for authorities that are not aware of NG9-1-1. Feedback is welcome based on results with the noted target audience.

CODECs Reference Chart for PSAPs. Discussed the fact this was provided as an Interim reference document to transition between the ESWG approved list in ESRE0088 (approved in Telecom Decision CRTC 2019-353) and the newly developed list that will not be formalized until we file our Joint TIFs follow-up report and it is approved (likely in the Q4-2020 timeframe). Noted that it is important for the current RFP and implementation work taking place at PSAPs across Canada.

PSAP NG9-1-1 Cost Considerations FAQ. Highlighted that this is the long-awaited document to assist PSAPs and 9-1-1 Authorities with budgeting and planning purposes. Noted that it is specific to Call Handling acquisitions and implementations for Customer Premise Equipment (CPE). The funding information can be adapted based on RFI and RFQ processes.

b. [TABLED] What do we need from the CRTC in terms of National Communications for NG9-1-1 voice and text? [WORD doc]

c. Mapping (GIS) and Common Addressing FAQ – Status Update? Diane confirmed that key participants are currently tied up with COVID-19 commitments, however she will reach out to get this moving soon.

d. [PENDING] NG9-1-1 Technical FAQ – final review and feedback [WORD doc]

e. Enhanced Community Notification Service (TD 2007-13 and TD 2008-37) – Status Update. Nothing new.

4. NEW BUSINESS:a. COVID-19 Crisis and the Impact on Stakeholders Implementing

NG9-1-1? Chris Kellett provided an overview of the recent activities of the

ESWG COVID-19 Task Force with select representation from Provincial PSAPs groups (except Ontario), NG9-1-1 network providers, and Originating Service Providers. Noting that most stakeholders have had staff diverted to this crisis and NG9-1-1 is either stopped or is in question due to the lockdown at most locations and/or the restrictions on related services.

Noted that estimates are this lockdown will continue for at least another 2 months or longer, which will have a significant negative impact on our ability to complete the Trials and meet the mandated June 30, 2020 IP Voice network availability. Chris reminded that ESWG is an advisory body and we need to provide this information to the CRTC (using this TIF diary) so they can answer the question that many stakeholders are asking: Will the mandated dates for IP Voice, RTT, and Decommissioning be changed?

This same resource impact is also restricting many regular ESWG participants from being available for current and upcoming TIF calls.

Roundtable input was sought from PSAPs, TSPs, vendors, and the CRTC staff re:o COVID-19 impacts on NG9-1-1 work?o Should we curtail ESWG activity to priority items only?

Serial Date Activity

o Representative PSAPs Input

Province StatusNew Brunswick

NG9-1-1 project is not a priority – staff working behind the scene, time permitting.

Nova Scotia Lab work – lot of unknowns – delays expected for procurement.

Quebec Issue raised with ACUQ – COVID-19 and Trial activities slow. Wondering if June 30, 2020 is too soon and if June 30, 2023 is even achievable i.e. we can’t compress the 3-year timeframe.

Ontario OPP doing testing, but encountering availability/logistics issues and delays, having general concerns with June 30, 2020.

Peel, many staff redeployed to prioritize COVID-19.

Northern911, would be great to have extension, every day is focused on COVID-19, no time to work on NG9-1-1.

Saskatchewan PSAP are overwhelmed with COVID issuesAlberta AEAA very active with COVID-19 – Calgary

operating over two sites and staff stretched, cannot do NG9-1-1 tasks for now.

British Columbia

E-Comm911 not different from anyone else. Still working on trying to complete the Trial ESInet connection. Do lots of work with other BC agencies, especially Health.

o NG9-1-1 network providers

Bell Working on general network running first Monitoring 9-1-1 traffic patterns 9-1-1 Control Centre fully operational ESWG participation limited and based on priority

TELUS Network running is priority NG91-1 staff redeployed to active and critical

operationsSaskTel Number of projects were postponed

NG9-1-1 still a go for now Focus on ESWG priorities makes sense

o Originating Service Provider Status

o Vendors Status

Komutel Added staff to support PSAPs and Legacy and

Rogers NG9-1-1 project slowdown Pulling staff to critical activities ESWG participation limited and targeted

Serial Date ActivityNG9-1-1 activities remotely

Motorola Most resources are reassigned to work from home Continue participation to NG9-1-1 industry

operational activitieso CRTC status

CRTC Understand the concerns and are working on a few strategies – will share details when available.

Discussion re ESWG focus on priority items for the foreseeable future? We received feedback ranging from requests that we cancel everything for a month or longer, through to continuing to run calls if participants are available. The CISC guidelines require that we provide opportunity for participation and input from our stakeholder group, however it is clear at this point that many are not able to do this because the key ESWG participants are engaged in COVID-19 activities. Based on this information, I have proposed the following changes for TIF activities:o March 30 to April 10 – cancel all regular TIF calls except

essential work on the following TIFs: Joint TIFs (April 1), TIF83 CAD sub-group (April 2), and TIF88 (April 8)

o March 30 ongoing – continue off-line work on TIF89 re RTT (with IETF), and TIF92 re NENA Canadian CLDFX

o April 9 – Monthly ESWG Call – do a status check and determine if we need to cancel the next 2 weeks of non-essential TIF calls

o April 23 – TIF85 – if we agree to cancel the April 13 to April 24 calls on the monthly meeting, we will make a decision on this call to delay a further 2 weeks or longer

Chris Kellett noted he has already been working with the TIF owners on the ESWG Priority Action List. He will follow-up with an email after this call to finalize the list of key priority items we need to continue working on and adjust the TIF schedule accordingly.

NEXT FULL MEETING (every 4 weeks): Thursday, April 23 from 11:00am to 12:30pm Eastern

85 Apr 23, 2020 This call was held from 11:00am to 12:00pm Eastern with 62 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2020Mar26 version of the TIF diaries – serial 84: approved as circulated.

2. Review: Communications sub-group: recent activities update / next steps – ON-HOLD due to COVID-19 impacts. Restart on May 11th in the regular bi-weekly time slot.

3. FOLLOW-UP:a. [TABLED] What do we need from the CRTC in terms of National

Communications for NG9-1-1 voice and text? [WORD doc]b. Mapping (GIS) and Common Addressing FAQ – Status Update?

Diane confirmed that key participants are still tied up with COVID-19 commitments, however she expects to get this moving in May.

c. NG9-1-1 Technical FAQ – decide whether this FAQ is required or

Serial Date Activitynot? After discussion, it was agreed that there are so many different technical items to cover for an FAQ, that the reports and targeted work e.g. Joint TIFs and TIF83, are more likely to get the results we need then trying to build an FAQ which keeps would continue to change. As such it was decided that pending feedback from Tareq Cora (the lead on this item), we should focus our efforts elsewhere.

d. COVID-19 Crisis and the Impact on Stakeholders Implementing NG9-1-1? – Restart regular ESWG activities the week of May 4th? After discussion, the restart was confirmed, with a note that we would likely have to move slowly, depending on the availability of regular TIF participants for the various activities.

4. NEW BUSINESS:a. COVID-19 CRTC Letter re Suspension of NG9-1-1 Dates – Review

implications for our overall work, and the impact on existing posted documents?

Reviewed and discussed the details from the Commission Letter Decision issued on April 8th.o Highlighted these are proposed dates; their will be a public

process so stakeholders can provide input in term of agreement or suggested changes (timing is likely in the Fall).

o Noted that the change to the RTT start date, means that we have 2 years, not 2 ½ years to complete this work. Many already feel this compressed timeframe is too short.

o Mylene reviewed and explained the importance of the new “In-Service Dates” for voice and RTT. ESWG will need to determine which primary and secondary PSAP is ready in each ESInet area in order to provide a specific date [FUTURE ACTION ITEM for TIF85]

Used WebEx to do a live review of the TIF85 documents posted on the National NG9-1-1 Portal (hosted by Bell). Agreed that most documents will need to be updated to reflect the new dates. This work will start on the TIF85 Comms call on May 11th.

NEXT FULL MEETING (every 4 weeks): UPDATED - Thursday, June 18 from 11:00am to 12:30pm Eastern [NOTE: Cancelled the May 21st call pending Comms follow-up work on numerous posted documents!]

86 May11, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #83 from the Apr 23, 2020 TIF diary – follow-up as detailed below. [NOTE: Several Comms calls were cancelled during the reduction of calls due to the pandemic!]

2. FOLLOW-UP Action Items:a. ESWG Input re CRTC National Communications for NG9-1-1 – When

will we have the RTT answers? Updates due to date changes? Discussed that the RTT answers are still months away and

dependent on the TIFs 89 & 93 work; noted we need to provide specific details when we are ready, not interim details.

Agreed we would update this document on a future call, and that our priority will be on updates to the NG9-1-1 site documents.

b. TIF92 Mapping (GIS) and Common Addressing FAQ – status update? Pending return from the NG9-1-1 Coalition referral.

c. Technical FAQ – need to confirm closer with Tareq Cora – based on

Serial Date Activityour recent agreement on the full TIF85 call.

3. CRTC Date Change Implications – Reviewed each document and assigned follow-up on applicable documents (Chris will send a detailed follow-up email with specifics in terms of which documents to update and who will be looking after each). Goal is to have them all ready for the May 25th call for review and approval for re-posting the updated versions shortly thereafter.

4. [TABLE] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: next Comms call is Monday, May 25, 2020 from 2 to 3:30pm Eastern.

87 May25, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #86 from the May 11, 2020 TIF diary – follow-up as detailed below.

2. FOLLOW-UP Action Items:a. [TABLED] ESWG Input re CRTC National Communications for

NG9-1-1 – When will we have the RTT answers, change to dates impacts?

b. TIF92 Mapping (GIS) and Common Addressing FAQs – Status Update? Should have the document back from the NG9-1-1 Coalition folks before our next Comms call.

c. Technical FAQ – follow-up re closing this task? Confirmed for closer!

d. CRTC Date Change Implications on the documents posted on the National NG9-1-1 website – review the 6 updated documents, plus 1 new Date Change summary document. Spent the call reviewing and updating these documents. Further work required off-line on these documents in order to bring back for finalizing on our June 8th Comms call.NOTE: Also flagged the following documents for future work re the timelines or updated specs: What you need to be a NENA i3 PSAP, PSAP Procurement, and High-Level Action Plan.

3. [TABLED] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: next Comms call is Monday, June 8, 2020 from 2 to 3:30pm Eastern.

88 Jun 8, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #87 from the May 25, 2020 TIF diary – follow-up as detailed below.

2. FOLLOW-UP Action Items:a. [TABLED] ESWG Input re CRTC National Communications for

NG9-1-1 – When will we have the RTT answers, change to dates

Serial Date Activityimpacts?

b. TIF92 Mapping (GIS) and Common Addressing FAQs – Status Update? Noted we need to pass on a big thanks to Holly Barkwell, Diane Pelletier and Greg Boone for their work getting the document to current state. Turned back over to TIF85 now for final review and feedback. Had time to completed review and updates for the first 3 Q/A’s; start at Q4 on the June 18th full call.

c. CRTC Date Change Implications on the documents posted on the National NG9-1-1 website – review and finalize each of the updated documents. Reviewed and completed final June 11th versions for 8 of the posted documents, including adding a 2nd page to the Timeline Chart that shows the change in milestone dates. Chris will send these to the Bell Portal staff for updating this week; we will also review them on the June 11th ESWG monthly call.

3. [TABLED] NEW: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

NEXT Comms Sub-group Call: next Comms call is Monday, June 22, 2020 from 2 to 3:30pm Eastern.

89 Jun 18, 2020 This call was held from 11:00am to 12:30pm Eastern with 47 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2020Jun08 version of the TIF diaries – serials 85, 86, 87, and 88: approved with a couple of minor updates.

2. Review: Communications sub-group: recent activities update / next steps – noted the sub-group was very busy over 3 calls updating the numerous documents posted on the National NG9-1-1 website (per serials 86, 87, and 88).

3. FOLLOW-UP:a. [TABLED] What do we need from the CRTC in terms of National

Communications for NG9-1-1 voice and text?b. National NG9-1-1 Website Updates – WebEx review of the 7 updated

documents. Also noted the 3 documents that still require further work.c. Mapping (GIS) and Common Addressing FAQ – initial review of this

document started on the June 8th Comms sub-group call. Spent the meeting working through the document and doing updates based on the feedback received.

4. New Business: None

NEXT FULL MEETING (every 4 weeks): NEW Date and Time - Tuesday, July 14 from 1:00pm to 2:30pm Eastern

90 Jun 22, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #88 from the Jun 8, 2020 TIF diary – follow-up as detailed below.

Serial Date Activity

2. FOLLOW-UP Action Items:a. [TABLED] ESWG Input re CRTC National Communications for

NG9-1-1 – When will we have the RTT answers, change to dates impacts?

b. TIF92 Mapping (GIS) and Common Addressing FAQs – Continue review of this document (follow-up from our Jun 18th full call work). Do updates based on feedback. Bring back to the Jul 6th call to complete.

c. CRTC Date Change Implications / Website Documents – discuss timing for updating the Action Plan, i3 PSAP, and Procurement documents? Action Plan will need to be re-done, big job, start after we finish item ‘b’ above. i3 PSAP will have to wait until the next Public review for NENA i3v3 (expected soon). Procurement will be worked on over the next couple of months to create a version 5.

3. [TABLED] PENDING: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business: Creation of a new NG9-1-1 Public Communications sub-group led by E-Comm911: Noted that E-Comm911 is going to form a parallel sub-group with key Corporate Communications folks from across the country. They are working on a terms of reference. Discussed a draft participants list and updated it based on feedback. This new group will assist and supplement the work of this sub-group. More to come as we progress.

NEXT Comms Sub-group Call: next Comms call is Monday, July 6, 2020 from 2 to 3:30pm Eastern.

91 Jul 6, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #90 from the Jun 22, 2020 TIF diary – follow-up as detailed below.

2. FOLLOW-UP Action Items:a. [TABLED] ESWG Input re CRTC National Communications for

NG9-1-1 – When will we have the RTT answers, change to dates impacts? [Mylene asked that we bring this back for review on our next TIF85 call]

b. TIF92 Mapping (GIS) and Common Addressing FAQs – Final review and edits; distribute for review on the July 9th monthly ESWG call (provide a week for feedback; if minor address and submit for posting, if significant, bring back to the Jul 20th Comms call to complete).

c. CRTC Date Change Implications / Website Documents – discuss timing for updating the Action Plan, i3 PSAP, and Procurement documents? No volunteers for the Action Plan; i3 PSAP is pending the NENA i3v3 second public review process (soon?); and Procurement will be handled by Chris, Tareq, and Roberta.

d. Creation of a new NG9-1-1 Public Communications sub-group led by E-Comm911 – Status Update? Creating a terms of reference, once ready, it will be distributed to the initial corporate communications distribution list to start this process.

Serial Date Activity

3. [TABLED] PENDING: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. ESWG to create a list of Primary and Secondary PSAPs and report to

the Commission (per Telecom Decision CRTC 2018-188 para. 59). TIF85 can take the lead on this deliverable; need to action this now; follow-up with a request to ILECs to provide a current list of E9-1-1 interconnected PSAPs.NOTE: This was due June 30, 2020 to support the implementation process; need to confirm it is also changed to March 30, 2021.

b. Start a new RTT FAQ? A couple of things to consider: What mandates Secondaries to implement RTT? Highlight operational implications of not being ready for NG9-1-1 voice and RTT to the inability to meet NENA-STA-020.1-2020 and NFPA 1221 (2019 version) – Standard for 9-1-1 Call Processing.

NEXT Comms Sub-group Call: next Comms call is Monday, July 20, 2020 from 2 to 3:30pm Eastern.

92 Jul 14, 2020 This call was held from 1:00pm to 2:30pm Eastern with 52 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2020Jul06 version of the TIF diaries – serials 89, 90, and 91: approved with a minor change.

2. Review: Communications sub-group: recent activities update / next steps – noted the sub-group was focused on completing the GIS and Common Addressing FAQ (per serials 90 and 91).

3. FOLLOW-UP:a. What do we need from the CRTC in terms of National

Communications for NG9-1-1 voice and text? – Review the RTT section and do edits based on feedback.

b. [TABLE] National NG9-1-1 Website Updates – Items still requiring follow-up: Action Plan dates, i3 PSAP 1-pager, and the Procurement document.

c. Mapping (GIS) and Common Addressing FAQ – noted that feedback is pending from a couple folks; this will be reviewed on the July 20th Comms call.

4. New Business:a. ESWG to create a list of Primary and Secondary PSAPs and report

to the Commission (per Telecom Decision CRTC 2018-188 para. 59). TIF85 can take the lead on this deliverable; need to action this now; follow-up with a request to ILECs to provide a current list of E9-1-1 interconnected PSAPs.NOTE: This was due June 30, 2020 to support the implementation process; need to confirm it is also changed to March 30, 2021. The CRTC staff provided the background and reason for this

request. Discussed the initial content and format. Chris Kellett will create an

Serial Date Activityinitial template for feedback from the ILECs before formally requesting them to add the content to the document for ESWG. Need to consider confidentiality as part of this process.

Will there be an expectation that ILECs will need to make decisions in terms of who and who is not a PSAP? No, however noted that NG9-1-1 really expands the scope of information available and so the stakeholder group will increase, therefore a Trusted Entities approach will likely be needed to address this moving forward (NOTE: this is in scope for the current TIF91 activities and can be explored further as part of that ongoing work).

b. Start a new RTT FAQ? A couple of things to consider: What mandates Secondaries to implement RTT? Highlight operational implications of not being ready for NG9-1-1 voice and RTT to the inability to meet NENA-STA-020.1-2020 and NFPA 1221 (2019 version) – Standard for 9-1-1 Call Processing. Add to the July 20th Comms agenda for future follow-up.

NEXT FULL MEETING (every 4 weeks): Tuesday, August 11 from 1:00pm to 2:30pm Eastern

93 Jul 20, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #90 from the Jun 22, 2020 TIF diary – follow-up as detailed below.

2. FOLLOW-UP Action Items:a. ESWG Input re CRTC National Communications for NG9-1-1 –

Follow-up from the work done on the full call on July 14th. Continued the review and edits, including identifying a couple of follow-up items in the document.

b. TIF92 Mapping (GIS) and Common Addressing FAQs – Review and incorporate the latest edits based on really good feedback from Joel McGrath and Guy Caron. Chris will send out for final input by July 24th; if minor, the changes will be made and the document posed July 25th, if more substantive, then will circulate for final review on the August 11th full TIF85 call.

c. [TABLE] CRTC Date Change Implications / Website Documents – discuss timing for updating the Action Plan, i3 PSAP, and Procurement documents?

d. Creation of a new NG9-1-1 Public Communications sub-group led by E-Comm911 – Status Update? Terms of reference is being finalized and will be circulated along with the initial meeting invite in August (timing not set yet).

e. [PENDING] Draft a list of Primary and Secondary PSAPs – Develop initial Excel template to compile info.

f. [PENDING] Draft a new RTT FAQ – Start an initial list of questions.

3. PENDING: Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business: None

Serial Date Activity

NEXT Comms Sub-group Call: next Comms call is Monday, August 17, 2020 from 2 to 3:30pm Eastern. [NOTE: no call on August 3rd due to the holiday.]

94 Aug 11, 2020 This call was held from 1:00pm to 2:30pm Eastern with 43 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2020Jul20 version of the TIF diaries – serials 92 and 93: approved as circulated.

2. Review: Communications sub-group: recent activities update / next steps – noted the sub-group was focused on completing the GIS and Common Addressing FAQ (per serial 93; no call on the Aug 3rd holiday).

3. FOLLOW-UP:a. What do we need from the CRTC in terms of National

Communications for NG9-1-1 voice and text? – Continue with the review and edits. Move back to the Aug 17th Comms call to finalize this version of the working document, including the next action steps.

b. [Comms] National NG9-1-1 Website Updates – Items still requiring follow-up: Action Plan dates, i3 PSAP 1-pager, and the Procurement document.

c. Mapping (GIS) and Common Addressing FAQ – Complete the final review and edits. Send for posting on the National NG9-1-1 Portal.

d. [Comms] New NG9-1-1 Public Communications sub-group: Noted the reason for E-Comm 9-1-1 creating this new group. Circulated and reviewed the Terms of Reference for information. This sub-group will start the 3rd Wednesday of September (16th). We will coordinate activities between them and our TIF85 Comms sub-group.

e. [PENDING] ESWG to Create a List of Primary & Secondary PSAPs: Reminder of the reason for this; template creation is pending to facilitate the initial follow-up with Bell, SaskTel, and TELUS.

f. Create a new RTT FAQ: Started to document an initial list of questions, including the target audience(s).

4. New Business:a. NONE

NEXT FULL MEETING (every 4 weeks): Tuesday, September 8th from 1:00pm to 2:30pm Eastern

95 Aug 17, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights at serial #93 from the Jul 20, 2020 TIF diary – follow-up as detailed below.

2. FOLLOW-UP Action Items:a. ESWG Input re CRTC National Communications for NG9-1-1 –

Made one minor change and agreed the next step is for the CRTC staff to follow-up internally to get feedback from their Communications staff. Chris Kellett will liaise with Mylene Germain in early September to follow-up with Ursula Grant (CWTA) re an RTT site equivalent to the

Serial Date ActivityT9-1-1 site?

b. [INFO ONLY] TIF92 Mapping (GIS) and Common Addressing FAQs – Circulated the final posted version for info. Item concluded for now.

c. [TABLE] CRTC Date Change Implications / Website Documents – Pending follow-up re the Action Plan, i3 PSAP, and Procurement documents.

d. Creation of a new NG9-1-1 Public Communications sub-group led by E-Comm911 – Status Update? Kaila reviewed the approved Terms of Reference, the initial participants, and the first monthly meeting on Sep 16th (third Wednesday of each month).

e. Draft a list of Primary and Secondary PSAPs – Discussed and agreed on the following initial headings:

PSAP Name (use the ILEC names) PSAP Location (location; not a street address) Type of PSAP (Primary, Secondary, Backup, or combination) Affiliation (Police, Fire, EMS, Private, or combination) Status (B9-1-1, E9-1-1, or NG9-1-1) Change Date (when applicable) The list should be by Province/Territory; sorted alphabetically

f. Draft a new RTT FAQ – Continue updates to the document based on the initial work on the Aug 11th full call. Add more questions and circulate to the TIF85 Comms for further input before our next call.

3. [PENDING] Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. Esri Canada communications links (email): Circulated for info; initial

review/feedback on our next call.

NEXT Comms Sub-group Call: next Comms call is Monday, August 31, 2020 from 2 to 3:30pm Eastern.

96 Aug 31, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the August 17, 2020 TIF Diary – serial #95; follow-up as detailed below.

2. FOLLOW-UP Action Items:a. [PENDING] ESWG Input re CRTC National Communications for

NG9-1-1 – Chris and Mylene confirmed the CRTC and CWTA off-line follow-up will occur in September once folks are back from holidays.

b. [TABLE] CRTC Date Change Implications / Website Documents – Pending follow-up re the Action Plan, i3 PSAP, and Procurement documents.

c. [PENDING] NG9-1-1 Public Communications sub-group led by E-Comm911 – next status update after the Sep 16th kick-off meeting.

d. List of Primary and Secondary PSAPs – Chris did a WebEx review of the initial ‘draft’ spreadsheet based on feedback from our Aug 17th call.

Serial Date ActivityVery good input resulted in changes during and after the call; thereafter it will go to the NG9-1-1 providers for their input prior to circulating for final review and feedback.

e. RTT FAQ – Chris thanked Tareq for providing numerous initial answers for us to review and edit. Started the process and will continue on the next full call on Sep 8th.

f. Esri Communications Links – Chris did an initial review of the WebEx links and asked that sub-group members take the time to watch the 3 related videos and advise if they have any feedback. Input was provided re the splash page for the first link, which Chris will follow-up and provide to the esri folks.

3. [PENDING] Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. NONE

NEXT Comms Sub-group Call: next Comms call is Monday, September 14, 2020 from 2 to 3:30pm Eastern.

97 Sep 8, 2020 This call was held from 1:00pm to 2:30pm Eastern with 59 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2020Aug31 version of the TIF diaries – serials 94, 95, and 96: approved as circulated.

2. Review: Communications sub-group: recent activities update / next steps – list of activities detailed above in serials 95 and 96.

3. FOLLOW-UP:a. What do we need from the CRTC in terms of National

Communications for NG9-1-1 voice and text? – Chris and Mylene confirmed the CRTC and CWTA off-line follow-up will occur in September once folks are back from holidays.

b. [Comms] National NG9-1-1 Website Updates – Items still requiring follow-up: Action Plan dates, i3 PSAP 1-pager, and the Procurement document.

c. Mapping (GIS) and Common Addressing FAQ – Complete v2 updates based on feedback from the Sep 1 feedback from the TIF92 participants. Send for re-posting on the National NG9-1-1 Portal.

d. List of Primary and Secondary PSAPs for Tracking NG9-1-1 Progress: Reminder of the reason for this request. Chris did a WebEx review of the current version (follow-up on feedback). Additional updates will be done before the follow-up with Bell, SaskTel, and TELUS to populate the list of interconnected Secondaries and Backups.

e. RTT FAQ – Continue review and updates. Completed answers for questions 1 to 3; start on question 4 on the Sep 14th Comms call.

4. New Business:

Serial Date Activitya. NONE

NEXT FULL MEETING (every 4 weeks): Tuesday, October 6th from 1:00pm to 2:30pm Eastern

98 Sep 14, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the September 8, 2020 TIF Diary – serial #96; follow-up as detailed below.

2. FOLLOW-UP Action Items:a. [PENDING] ESWG Input re CRTC National Communications for

NG9-1-1 – September follow-up with the CRTC and CWTA.

b. CRTC Date Change Implications / Website Documents – Follow-up re the Action Plan, i3 PSAP, and Procurement documents? Initial review to highlight the areas of the Procurement (v4) document that require updating. Initial review and feedback provided. Comments added and document sent to Tareq, Roberta, and Greg for further off-line review and edits before bringing back for further input.

c. [PENDING] NG9-1-1 Public Communications sub-group led by E-Comm911 – next status update after the Sep 16th kick-off meeting.

d. List of Primary and Secondary PSAPs – Chris did a WebEx review of the current spreadsheet and will take the feedback back to the ILECs as the review and finalize this for completion by them. Noted that we are going to evolve this into an NG9-1-1 Implementation tracking tool.

e. RTT FAQ – Continue to develop the list of questions and answers. Received email input regarding an additional question which was added to the document. Review and edits completed for questions 1 to 4; work will continue on the next call.

3. [ONGOING] Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. ESCO0661 re NG9-1-1 Trials and Lessons Learned – Should we

replace the Action Plan (Item 2b) with a condensed version of this contribution? Agreed we should use this contribution to replace the 2-year old Action Plan. Chris will cut and paste out of the contribution to create a new ‘PSAP Implementation Logistics’ document.

NEXT Comms Sub-group Call: next Comms call is Monday, September 28, 2020 from 2 to 3:30pm Eastern.

99 Sep 28, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the September 14, 2020 TIF Diary – serial #98; follow-up as detailed below.

2. FOLLOW-UP Action Items:a. [PENDING] ESWG Input re CRTC National Communications for

Serial Date ActivityNG9-1-1 – September follow-up with the CRTC and CWTA.

b. CRTC Date Change Implications / Website Documents – Follow-up re the Action Plan, i3 PSAP, and Procurement documents?

[PENDING] Follow-up Procurement Plan updates status [PENDING] Initial review of the PSAP Implementation Logistics

document to replace the old Action Plan

c. [PENDING] NG9-1-1 Public Communications sub-group led by E-Comm911 – next status update after the re-scheduled Oct 21st kick-off meeting.

d. [PENDING] List of Primary and Secondary PSAPs (latest version) – Status Update

e. RTT FAQ – Continue to develop the list of questions and answers. Worked most of the call discussing and updating this document. Some items will require clarification from the WSPs. Continue work on the monthly call.

3. [ONGOING] Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. NONE

NEXT Comms Sub-group Call: next Comms call is Tuesday, October 13, 2020 from 2 to 3:30pm Eastern (changed by 1 day due to the Oct 12th holiday).

100 Oct 6, 2020 This call was held from 1:00pm to 2:30pm Eastern, however the list of participants (for this call only) is not available due the transition between WebEx platforms. The following agenda items were covered:

1. Review & approve the 2020Sep28 version of the TIF diaries – serials 97, 98, and 99: approved with a couple minor wording updates.

2. Review: Communications sub-group: recent activities update / next steps – list of activities detailed above in serials 98 and 99.

3. FOLLOW-UP:a. [INFO] What do we need from the CRTC in terms of National

Communications for NG9-1-1 voice and text? – Status Update on the follow-up items. Etienne Robelin provided an update in terms of the internal follow-up with the CRTC Communications team; noting we need to do more work on the RTT component. Chris Kellett noted the follow-up with the CWTA is still pending due to the uncertainty with RTT timing.

b. [Comms] National NG9-1-1 Website Updates – Items still requiring follow-up: Action Plan dates, i3 PSAP 1-pager, and the Procurement document. Chris Kellett reviewed the 2018 version of the Action Plan, noting it would take too much work to change all the spreadsheet dates (potentially twice, depending on the current notice of consultation process 2020-326 results). We decided to replace this Action Plan with a new document for all stakeholders with the key items for getting ready for implementation, using ESCO0661 as the starting point. Initial review

Serial Date Activityof the document will start on the Oct 13th TIF85 Communications sub-group call.

c. Mapping (GIS) and Common Addressing FAQ – Review potential timeline confusion and fix wording. Based on recent feedback during the use of the FAQ, we did numerous updates, including add a highlights section at the front, removing 2 questions, and re-wording another. A final review will occur on the Oct 13th Comms call, then Chris will re-send this FAQ to the TIF92 folks and have the updated version 3 posted on the National NG9-1-1 website (hosted on the secure Bell portal).

d. [PENDING] List of Primary and Secondary PSAPs for Tracking NG9-1-1 Progress: Off-line work is proceeding well; this will be brought back for further review and feedback in late October.

e. RTT FAQ – Continue review and updates. Continued to work on updates to this document. Asked WSPs to follow-up regarding the type of plan required for RTT to work e.g. is a voice plan required, or will a data only plan be sufficient (may be too early to determine this, until the compatible devices and testing can be completed).

5. New Business:a. NONE

NEXT FULL MEETING (every 4 weeks): Tuesday, November 3rd from 1:00pm to 2:30pm Eastern

101 Oct 13, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the September 28, 2020 TIF Diary – serial #99; follow-up as detailed below.

2. FOLLOW-UP Action Items:a. [PENDING] ESWG Input re CRTC National Communications for

NG9-1-1 – CRTC follow-up completed, including CRTC feedback to this document that will be integrated in the next version. CWTA follow-up is still pending.

b. CRTC Date Change Implications / Website Documents – Follow-up re the Action Plan, i3 PSAP, and Procurement documents?

Follow-up Procurement Plan updates status? Roberta advised that work continues off-line with Tareq and Greg. Will likely take until early November before the document is ready to come back for further review and input.

Initial review of the PSAP Implementation Logistics document to replace the old Action Plan. Started the review and edits to this new document (which was started from the details in ESCO0661). Lots more work to get this document ready.

c. [PENDING] NG9-1-1 Public Communications sub-group led by E-Comm911 – next status update after the re-scheduled Oct 21st kick-off meeting.

d. [PENDING] List of Primary and Secondary PSAPs (latest version) – Status Update

e. [TABLED] RTT FAQ – Continue to develop the list of questions and answers.

Serial Date Activity3. [ONGOING] Additional Items to Develop – Other Q&A documents for

different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. NONE

NEXT Comms Sub-group Call: next Comms call is Monday, October 26, 2020 from 2 to 3:30pm Eastern.

102 Oct 26, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the October 13, 2020 TIF Diary – serial #101; follow-up as detailed below.

2. FOLLOW-UP Action Items:a. [PENDING] ESWG Input re CRTC National Communications for

NG9-1-1 – CRTC follow-up completed, including CRTC feedback to this document that will be integrated in the next version. CWTA follow-up is still pending.

b. CRTC Date Change Implications / Website Documents – Follow-up re the Action Plan, i3 PSAP, and Procurement documents?

Follow-up Procurement Plan updates status? Will be returned by Greg, Roberta, and Tareq when ready in November.

Initial review of the PSAP Implementation Logistics document to replace the old Action Plan. Continued working on adds and edits to this document for most of the call. Still needs at least a couple more Comms calls to get it ready. Target returning for the Dec 1st full TIF85 call.

c. NG9-1-1 Public Communications sub-group led by E-Comm911 – Status Update. The first meeting on Oct 21st went well; confirmed the participants, reviewed the terms of reference, and started to look at the items that need to be actioned moving forward. Next call is Nov 18th.

d. [PENDING] List of Primary and Secondary PSAPs (latest version) – Status Update

e. [TABLED] RTT FAQ – Continue to develop the list of questions and answers.

3. [ONGOING] Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. NONE

NEXT Comms Sub-group Call: next Comms call is Monday, November 9, 2020 from 2 to 3:30pm Eastern.

103 Nov 3, 2020 This call was held from 1:00pm to 2:20pm Eastern with 55 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

Serial Date Activity

1. Review & approve the 2020Oct26 version of the TIF diaries – serials 100, 101, and 102: approved with one minor wording update.

2. Review: Communications sub-group: recent activities update / next steps – list of activities detailed above in serials 101 and 102.

3. FOLLOW-UP:a. [INFO] What do we need from the CRTC in terms of National

Communications for NG9-1-1 voice and text? – Chris Kellett noted the follow-up with the CWTA is still pending due to the uncertainty with RTT timing.

b. [Comms] National NG9-1-1 Website Updates – Items still requiring follow-up: Action Plan dates, i3 PSAP 1-pager (on hold until NENA i3v3 is approved), and the Procurement document. Reminder that the Action Plan will be replaced by a new document for all stakeholders with the key items for getting ready for implementation, using ESCO0661 as the starting point. A small sub-group is working on updates for the Procurement document. Both documents are expected to be available for review and feedback on the Dec 1st full call.

c. List of Primary and Secondary PSAPs for Tracking NG9-1-1 Progress: Chris Kellett thanked the Bell team for their assistance to get the ‘draft’ spreadsheet and proposed dashboards ready for today. The following items were discussed: Due to the confidential nature of the spreadsheet, a review was done

over WebEx to highlight all the changes from our starting version. Good feedback was provided and will be integrated into the next version of the spreadsheet.

The proposed new Dashboard reporting was reviewed with no input in terms of changes.

Next step is for Chris Kellett to take the revised ‘draft’ spreadsheet and work with SaskTel and TELUS off-line to populate the Secondary and Backup data in the spreadsheet for SK, AB, and BC.

As well, TIF85 Comms needs to develop a 1-pager to communicate the 3 initial dates for NG9-1-1 Voice implementation and the request to ILECs and PSAPs to jointly own the responsibility for providing this information. The initial focus will be to determine the 6-month windows of time (i.e. Jun or Dec 2021, 2022, or 2023) that PSAPs are targeting to have their NG9-1-1 Call Handling Solution in place. Once we see that data, it will be clear if everyone is aiming for the last 6-month window of December 2023, that we are going to have to discuss the resourcing implications and possible mitigation strategies.

d. [TABLED] RTT FAQ – Continue review and updates. Reminder that we are waiting to hear back from WSPs regarding the type of plan users need to use RTT e.g. voice, texting, data, or a combination?

4. New Business:a. ESCO0662c re PSAP Interaction Types and End to End Handling

Considerations – review highlights and discuss how we should communicate and follow-up on this info? Needs to be posted as an information document for PSAPs and

vendors on the National NG9-1-1 Portal (Chris will look after this). Noted follow-up is already underway for the following related items:

TIFs 81/82 are looking at Callbacks; TIFs 82/91 are handling Promoted Calls; TIF83 participants need to review the importance of

Serial Date ActivityLAN design/capacity, and local data handling polices; and TIF91 is working on Additional Data Repository implications.

NEXT FULL MEETING (every 4 weeks): Tuesday, December 1st from 1:00pm to 2:30pm Eastern

104 Nov 9, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the October 26, 2020 TIF Diary – serial #102; follow-up as detailed below.

2. FOLLOW-UP Action Items:a. [PENDING] ESWG Input re CRTC National Communications for

NG9-1-1 – CRTC follow-up completed, including CRTC feedback to this document that will be integrated in the next version. CWTA follow-up is still pending.

b. CRTC Date Change Implications / Website Documents – Follow-up re the Action Plan, i3 PSAP, and Procurement documents?

Follow-up Procurement Plan updates status? Will be returned by Greg, Roberta, and Tareq when ready in late November.

Continue review of the PSAP Implementation Logistics document to replace the old Action Plan. Continued working on adds and edits to this document for most of the call. Still needs at least a couple more Comms calls to get it ready. Target returning for the Dec 1st full TIF85 call.

c. NG9-1-1 Public Communications sub-group led by E-Comm911 – Status Update. Next call is Nov 18th.

d. [PENDING] List of Primary and Secondary PSAPs (latest version) – Status Update. Need to create a new 1-pager for all PSAPs to confirm they know about the requirement for a new NG9-1-1 Call Handling Solution, and the estimated 6-month window for implementation i.e. June or December 2021, 2022, or 2023.

e. [TABLED] RTT FAQ – Continue to develop the list of questions and answers. Waiting for more info to complete the remaining items.

3. [ONGOING] Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. TIF83 PSAP reference documents re RTT Wait Treatment and Policy

Routing Rules – for review and input. Completed final edits; both documents ready for posting on the National NG9-1-1 website.

b. TIF92 Comms – NG9-1-1 GIS video link -for review and input. Noted the Social Media graphics at 2:13 into the video could be confusing for the public. Chris Kellett will follow-up with the esri folks.

c. [ADD NEW] Decided we need to create a new summary document of the technical specification decisions in Canada that are included in ESRE0088 and the December 2019 letter to the CRTC re NENA i3v2 to i3v3 specifications that impact the Canadian implementation. Add to the next Comms call agenda.

Serial Date ActivityNEXT Comms Sub-group Call: next Comms call is Monday, November 9, 2020 from 2 to 3:30pm Eastern.

Serial Date Activity105 Nov 23, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the November 9th, 2020 TIF Diary – serial #104; follow-up as detailed below.

2. FOLLOW-UP Action Items:a. [PENDING] ESWG Input re CRTC National Communications for

NG9-1-1 – CRTC follow-up completed, including CRTC feedback to this document that will be integrated in the next version. CWTA follow-up is still pending (confirmed we will be asking for their help with RTT when we are ready).

b. CRTC Date Change Implications / Website Documents – Follow-up re the Action Plan, i3 PSAP, and Procurement documents?

Follow-up Procurement Plan updates status? Will be returned by Greg, Roberta, &Tareq when ready in early December (updated).

[TABLE] Continue review of the PSAP Implementation Logistics document to replace the old Action Plan. Continued working on adds and edits to this document for most of the call. Still needs at least a couple more Comms calls to get it ready. Target for completion has been updated to early January.

c. NG9-1-1 Public Communications sub-group led by E-Comm911 – Status Update. Kaila Butler advised the Nov 18th call was well attended and resulted in a good discussion on future communication tools, including a SharePoint site facilitate collaboration (E-Comm will be developing this site for this sub-group). No call in December, next call is January 20th.

d. List of Primary and Secondary PSAPs (latest version) – Status Update. The confidential spreadsheet is ready for follow-up with SaskTel and TELUS to fill in their respective secondaries/backups. We conducted a WebEx session to start the creation of a 1-pager for all PSAPs to confirm they know about the requirement for a new NG9-1-1 Call Handling Solution, and the estimated 6-month window for implementation i.e. June or December 2021, 2022, or 2023. When we are ready, suggested we look at using Survey Monkey to ask these both these questions (Chris will work off-line with Roberta when we are ready to take this step).

e. [ON-HOLD] RTT FAQ – Continue to develop the list of questions and answers. Waiting for more info to complete the remaining items.

3. [ONGOING] Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. TIF83 PSAP reference documents re RTT Wait Treatment and Policy

Routing Rules – for review and input. Completed final edits; both documents ready for posting on the National NG9-1-1 website.

b. Create a Technical Summary document using ESRE0088 and the December 2019 letter to the CRTC re NENA i3v2 to i3v3 specifications that impact the Canadian implementation. Started the work on this new document, including a deciding not to use the letter, since the details provided are implementation details to be handled between a PSAP and their Call Handling Solution vendor.

Serial Date Activity

NEXT Comms Sub-group Call: next Comms call is Monday, December 7, 2020 from 2 to 3:30pm Eastern.

106 Dec 1, 2020 This call was held from 1:00pm to 2:30pm Eastern with 60 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2020Nov23 version of the TIF diaries – serials 103, 104, and 105: approved as circulated.

2. Review: Communications sub-group: recent activities update / next steps – list of activities detailed above in serials 104 and 105.

3. FOLLOW-UP:a. [TABLED] What do we need from the CRTC in terms of National

Communications for NG9-1-1 voice and text? – Chris Kellett noted the follow-up with the CWTA is still pending due to the uncertainty with RTT timing.

b. [Comms] National NG9-1-1 Website Updates – Items still requiring follow-up: Action Plan dates, i3 PSAP 1-pager (on hold until NENA i3v3 is approved), and the Procurement document. Reminder that the Action Plan will be replaced by a new document for all stakeholders with the key items for getting ready for implementation, using ESCO0661 as the starting point. A small sub-group is working on updates for the Procurement document. Both documents are expected to be available for review and feedback in February 2021.

c. List of Primary and Secondary PSAPs and reporting to the Commission – review and edit new document re National Readiness to facilitate responses from the PSAPs re the 2 key questions. Worked on updates to this new document and discussed how we survey the PSAPs to ensure they ALL respond? Final review on the next call, including deciding on specific next steps.

d. [TABLED] RTT FAQ – Continue review and updates. Reminder that we are waiting to hear back from WSPs regarding the type of plan users need to use RTT e.g. voice, texting, data, or a combination?

4. New Business:a. TIF83 Best Practices documents re RTT Wait Treatment, and Policy

Routing Rules: Did edits to both based on review and feedback. Finalize and send for posting on the National NG9-1-1 website.

b. Checklist of Canadian PSAP Specifications – new summary document to capture and share key Canadian configuration decisions: Started a review and agreed to take it back to TIF85 Comms for further work.

NEXT FULL MEETING (every 4 weeks): Tuesday, January 26, 2021 from 1:00pm to 2:30pm Eastern [NOTE: Cancelled the December 29th meeting]

107 Dec 7, 2020 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the November 23, 2020 TIF Diary – serial #105; follow-up as detailed below.

Serial Date Activity

2. FOLLOW-UP Action Items:a. [PENDING] ESWG Input re CRTC National Communications for

NG9-1-1 – CRTC follow-up completed, including CRTC feedback to this document that will be integrated in the next version. CWTA follow-up is still pending (confirmed we will be asking for their help with RTT when we are ready).

b. CRTC Date Change Implications / Website Documents – Follow-up re the Action Plan, i3 PSAP, and Procurement documents?

Follow-up Procurement Plan updates status? Will be returned by Greg, Roberta, &Tareq when ready in February (updated).

PSAP Implementation Logistics document (new) to replace the old Action Plan. Continued working on adds/edits to this document, decided to add Item 2f re Technical Summary document, as an appendix to this document (so we have a combined document vs two new ones).

c. NG9-1-1 Public Communications sub-group led by E-Comm911 – Status Update. No call in December, next call is January 20th.

d. [TABLED] List of Primary and Secondary PSAPs (latest version) – Status Update.

e. [ON-HOLD] RTT FAQ – Continue to develop the list of questions and answers. Waiting for more info to complete the remaining items.

f. Create a Technical Summary Document using ESRE0088 as a starting point (NOTE: Decided to combine this with the Item 2b logistics document).

3. [ONGOING] Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. ESCO0662c re Call Types Supported by PSAPs and End to End

Handling Considerations? Kyla Magee advised that Peel Regional is collaborating with Avaya and will bring back a summary document for review and use for TIF85 purposes. Look at a PSAP Advisory document when it is ready.

NEXT Comms Sub-group Call: next Comms call is Monday, January 18, 2021 from 2 to 3:30pm Eastern. [NOTE: No calls on Dec 21 or Jan 4]

108 Jan 18, 2021 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the December 7th call; follow-up as detailed below.

2. FOLLOW-UP Action Items:a. [PENDING] ESWG Input re CRTC National Communications for

NG9-1-1 – CRTC follow-up completed, including CRTC feedback to this document that will be integrated in the next version. CWTA follow-up is still pending (confirmed we will be asking for their help with RTT when we are ready).

Serial Date Activityb. CRTC Date Change Implications / Website Documents – Follow-up

re the Action Plan, i3 PSAP, and Procurement documents? Follow-up Procurement Plan updates status? Will be returned by

Greg, Roberta, &Tareq when ready in February (updated). PSAP High Level Logistics document including key technical

guidance. Continued working on adds/edits to this document.

c. NG9-1-1 Public Communications sub-group led by E-Comm911 – Status Update. No call in December, next call is January 20th.

d. List of Primary and Secondary PSAPs (latest version) – Status Update. Arranged follow-up with SaskTel and TELUS over the next 2 weeks to complete the spreadsheet.

e. [ON-HOLD] RTT FAQ – Continue to develop the list of questions and answers. Waiting for more info to complete the remaining items.

f. ESCO0662c re Call Types Supported by PSAPs and End to End Handling Considerations? Awaiting follow-up from Peel Regional.

3. [ONGOING] Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. Comparison between a CPE vs Hosted Call Handling Solution for

PSAPs: Initial review of this new document; good feedback; finalize on the next call.

NEXT Comms Sub-group Call: next Comms call is Monday, February 1, 2021 from 2 to 3:30pm Eastern.

109 Jan 26, 2021 This call was held from 1:00pm to 1:45pm Eastern with 52 participants (the WebEx attendance list is available upon request). NOTE: Shortened call due to the availability of TIF owner to host. The following agenda items were covered:

1. Review & approve the 2021Jan18 version of the TIF diaries – serials 106, 107, and 108: approved with minor wording edits.

2. Review: Communications sub-group: recent activities update / next steps – list of activities detailed above in serials 107 and 108.

3. FOLLOW-UP:a. [TABLED] What do we need from the CRTC in terms of National

Communications for NG9-1-1 voice and text? – Chris Kellett noted the follow-up with the CWTA is still pending due to the uncertainty with RTT timing.

b. [Comms] National NG9-1-1 Website Updates – Items still requiring follow-up: Action Plan dates, i3 PSAP 1-pager (on hold until NENA i3v3 is approved), and the Procurement document. Reminder that the Action Plan will be replaced by a new document (per item 3e below) for all stakeholders with the key items for getting ready for implementation, using ESCO0661 as the starting point. A small sub-group is working on updates for the Procurement document. Both documents are expected to be available for review and feedback in February 2021.

c. List of Primary and Secondary PSAPs and NG9-1-1 Status

Serial Date ActivityReporting – Status Update; Continue review and edits to the survey document re National Readiness to facilitate responses from the PSAPs re the 2 key questions. Continued working on updates to this document and discussed the January 25th Bell Bulletin to officially survey all their PSAPs regarding readiness (follow-up on next full call re status update). Holly Barkwell, Richard Little, and Tareq Cora volunteered to work off-line to take the Bell Bulletin and re-work it into a new version of our survey questionnaire.

d. [ON-HOLD] RTT FAQ – Continue review and updates. Reminder that we are waiting to hear back from WSPs regarding the type of plan users need to use RTT e.g. voice, texting, data, or a combination?

e. [TABLED] PSAP High Level Logistics document including key technical guidance – review and edits.

4. New Business:a. [TABLED] PSAP CPE vs Hosted Call Handling Solutions – Key

Differences: for review and input.

NEXT FULL MEETING (every 4 weeks): Tuesday, February 23rd, 2021 from 1:00pm to 2:30pm Eastern

110 Feb 1, 2021 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the Jan 18, 2021 call – serial 108. Follow-up as detailed below.

2. FOLLOW-UP Action Items:a. [PENDING] ESWG Input re CRTC National Communications for

NG9-1-1 – Follow-up with the CWTA re future RTT support?

b. CRTC Date Change Implications / Website Documents – Follow-up re the Action Plan, i3 PSAP, and Procurement documents?

Follow-up Procurement Plan updates status? Will be ready for review and input on the February 23rd full call.

PSAP High Level Logistics document including key technical guidance. Continued working on adds/edits to this document.

c. NG9-1-1 Public Communications sub-group led by E-Comm911 – Status Update. Worked on the framework for future professional Comms work; need the new timelines to formalize a schedule of activities.

d. List of Primary and Secondary PSAPs (latest version) – Status Update. Discussed the Readiness Survey document and confirmed it would be replaced by an updated version using the January 25th Bell Bulletin as the starting template. Did updates to the future distribution list. Holly Barkwell noted that the NG9-1-1 Coalition has committed to doing a late April/early May NG9-1-1 Webinar in both English and French to update key stakeholders across Canada (once the new timelines are established).

e. [ON-HOLD] RTT FAQ – Continue to develop the list of questions and answers. Waiting for more info to complete the remaining items.

f. [PENDING] ESCO0662c re Call Types Supported by PSAPs and End to End Handling Considerations? Awaiting follow-up from Peel Regional.

Serial Date Activity

3. [ONGOING] Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. None

NEXT Comms Sub-group Call: next Comms call is Monday, March 1, 2021 from 2 to 3:30pm Eastern. [NOTE: the February 15th meeting is cancelled due to Family Day in most places in Canada.]

111 Feb 23, 2021 This call was held from 1:00pm to 2:30pm Eastern with 44 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2021Feb01 version of the TIF diaries – serials 109, and 110: approved as circulated.

2. Review: Communications sub-group: recent activities update / next steps – list of activities detailed above in serials 107 and 108.

3. FOLLOW-UP:a. What do we need from the CRTC in terms of National

Communications for NG9-1-1 voice and text? – Chris Kellett noted the follow-up discussion with the CWTA (Ursula Grant) has started. The CWTA has agreed to assist with the communications related to the T9-1-1 transition to RTT. They will need to understand further, both the logistics and costs associated with the RTT launch (e.g. educational videos, etc.), before they can determine whether they can support that phase. NEXT STEP: Chris Kellett will follow-up with an invite for the CWTA to participate with the National NG9-1-1 Communications sub-group first, to start the process.

b. [Comms] National NG9-1-1 Website Updates – Items requiring follow-up: Action Plan dates, i3 PSAP 1-pager (on hold until NENA i3v3 is approved), and the Procurement document. Thanks to the efforts of the small sub-group (Holly, Roberta, Tareq), the initial review and edits for version 5 were covered for most of the call today. Review finished up to page 8; continue review on the Mar 1st Comms call.

c. List of Primary and Secondary PSAPs and NG9-1-1 Status Reporting – Status Update. The draft survey questionnaire has been moved to a sub-group for drafting (using the Bell Bulletin as a template). It will be brought back for final review and input on an upcoming call. Bell provided a brief update on the results of a survey of all the PSAPs they serve in 7 provinces; initial feedback is quite positive; full results are expected by mid-March.

d. [ON-HOLD] RTT FAQ – Continue review and updates. Reminder that we are waiting to hear back from WSPs regarding the type of plan users need to use RTT e.g. voice, texting, data, or a combination?

e. PSAP High Level Logistics document including key technical guidance – brief review and edits only on today’s call.

4. New Business:a. PSAP CPE vs Hosted Call Handling Solutions – Key Differences:

Serial Date Activityfor review and input. Review and edits completed; send for final email input prior to posting on the National NG9-1-1 webpage (hosted on the Bell Portal).

NEXT FULL MEETING (every 4 weeks): Tuesday, March 23rd, 2021 from 1:00pm to 2:30pm Eastern

112 Mar 1, 2021 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the Feb 1, 2021 call – serial 110. Follow-up as detailed below.

2. FOLLOW-UP Action Items:a. ESWG Input re CRTC National Communications for NG9-1-1 –

Follow-up with the CWTA re future RTT support? Discussed the CWTA commitment noted on our Feb 23rd full call. Still need to sort out what the CRTC does in terms of media releases related to the mandated timelines, versus the T9-1-1 to RTT transition (CWTA), and then the detailed RTT how-to educational requirements (not sure who is going to do this yet).

b. CRTC Date Change Implications / Website Documents – Follow-up re the Action Plan, i3 PSAP, and Procurement documents?

Follow-up Procurement Plan updates status? Continue review and edits to this document on todays call. Further follow-up for the upcoming Comms and Full calls.

[TABLE] PSAP High Level Logistics document including key technical guidance.

c. NG9-1-1 Public Communications sub-group led by E-Comm911 – Status Update. Reviewed the highlights from their Feb 17th call. Still early stages, lots to sort out, including connecting them with the CWTA.

d. List of Primary and Secondary PSAPs (latest version) – Status Update. Bell survey results – very good response rate, just reaching out to the ones that haven’t responded yet. We will formally review these results on the March 23rd full TIF85 call. Questionnaire document will be ready later this month for review and feedback.

e. [ON-HOLD] RTT FAQ – Continue to develop the list of questions and answers. Waiting for more info to complete the remaining items.

f. [PENDING] ESCO0662c re Call Types Supported by PSAPs and End to End Handling Considerations? Awaiting follow-up from Peel Regional.

g. Comparison between CPE vs Hosted Call Handling Solution for PSAPs – Finalize for posting: Did updates and formatting; ready for posting.

3. [ONGOING] Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. CODECs Chart for PSAP Procurement Information – review

updates to the latest version; confirmed and ready for posting.b. NG9-1-1 Coalition help with PSAP Readiness Awareness – planned

English and French webinars once the new CRTC dates are set. Info

Serial Date Activityonly, follow-up when needed as the timing and content are being developed.

NEXT Comms Sub-group Call: next Comms call is Monday, March 15, 2021 from 2 to 3:30pm Eastern.

113 Mar 15, 2021 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the Mar 1, 2021 call – serial 112. Follow-up as detailed below.

2. FOLLOW-UP Action Items:a. ESWG Input re CRTC National Communications for NG9-1-1 –

Status Update? Noted we will need to update the ESWG request to the CRTC re National Communications once the decision on new dates is issued. Next steps re: working with the CWTA are pending more work by the NG9-1-1 Public Communications sub-group (per Item 2c below).

b. CRTC Date Change Implications / Website Documents – Follow-up re the Action Plan, i3 PSAP, and Procurement documents?

[TABLE] Follow-up Procurement Plan: continue review and feedback.

[TABLE] PSAP High Level Logistics document: continue review and feedback.

c. NG9-1-1 Public Communications sub-group led by E-Comm911 – Status Update. March meeting cancelled due to Spring break; next call is April 21st.

d. List of Primary and Secondary PSAPs (latest version) – Status update; Review/edits to the new survey document from the sub-group. Spent most the call updating the draft for final review and logistics discussions on the March 23rd full call.

e. [ON-HOLD] RTT FAQ – Continue to develop the list of questions and answers. Waiting for more info to complete the remaining items.

f. [PENDING] ESCO0662c re Call Types Supported by PSAPs and End to End Handling Considerations? Awaiting follow-up from Peel Regional.

3. [ONGOING] Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. None

NEXT Comms Sub-group Call: next Comms call is Monday, March 29, 2021 from 2 to 3:30pm Eastern.

114 Mar 23, 2021 This call was held from 1:00pm to 2:30pm Eastern with 45 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2021Mar15 version of the TIF diaries – serials 111, 112, and 113: approved with a couple minor edits.

Serial Date Activity

2. Review: Communications sub-group: recent activities update / next steps – list of activities detailed above in serials 112 and 113.

3. FOLLOW-UP:a. What do we need from the CRTC in terms of National

Communications for NG9-1-1 voice and text? – Status Update re CWTA as detailed in the Mar 1st Comms highlights. Noted we will need to re-work our request to the CRTC once we have the new dates from the 2020-326 Notice of Consultation process.

b. [Comms] National NG9-1-1 Website – Documents still requiring follow-up: Action Plan dates, i3 PSAP 1-pager (on hold until NENA i3v3 is approved), and the Procurement document. Reviewed the draft version 5 of the Procurement Template; lots of good input and edits. Continue working on the upcoming Comms calls.

c. List of Primary and Secondary PSAPs and NG9-1-1 Status Reporting – Status update regarding the Tracking spreadsheet; Review of the Survey document & logistics: WebEx review of the tracking spreadsheet. Noted that Bell, SaskTel,

and TELUS have all confirmed the existing E9-1-1 interconnection to Primary, Secondary, and Backup sites. Discussed the addition of B9-1-1 PSAPs so we can track their progress as well. Received additional feedback which will be integrated where it works for the planned tracking process.

SaskTel and TELUS confirmed they will undertake a survey of their respective PSAPs to confirm they are aware of the NG9-1-1 requirements, and to get a rough estimate of timing for the install of NG9-1-1 Call Handling Solutions.

Reviewed and edited our planned National Survey of all PSAPs; discussed issuing after the new dates are mandated. More work on the survey and distribution timing will be handled by the Comms sub-group.

d. [ON-HOLD] RTT FAQ – Continue review and updates. Reminder that we are waiting to hear back from WSPs regarding the type of plan users need to use RTT e.g. voice, texting, data, or a combination?

e. [TABLE] PSAP High Level Logistics document including key technical guidance – review and edits.

4. New Business:a. None

NEXT FULL MEETING (every 4 weeks): Monday, April 19th, 2021 from 1:00pm to 2:30pm Eastern [1-day early due to availability of the TIF Owner]

115 Mar 29, 2021 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the Mar 15, 2021 call – serial 113. Follow-up as detailed below.

2. FOLLOW-UP Action Items:a. ESWG Input re CRTC National Communications for NG9-1-1 –

Status Update? See March 1st and 15th TIF diary notes for recent updates; nothing new today.

b. CRTC Date Change Implications / Website Documents – Follow-up

Serial Date Activityre the Action Plan, i3 PSAP, and Procurement documents?

[TABLE] Follow-up Procurement Plan: continue review and feedback.

PSAP High Level Logistics document: Spent most of the call working on this document.

c. NG9-1-1 Public Communications sub-group led by E-Comm911 – Status Update. March meeting cancelled due to Spring break; next call is April 21st.

d. List of Primary and Secondary PSAPs (latest version) – Discussed the verbal and email input received on and shortly after the last call regarding updates to the Tracking spreadsheet; returned to Bell for applicable review and updates. Reviewed the survey document and made minor adjustments to the wording. Confirmed that we will follow-up further once the new dates are set.

e. [ON-HOLD] RTT FAQ – Continue to develop the list of questions and answers. Waiting for more info to complete the remaining items.

f. [PENDING] ESCO0662c re Call Types Supported by PSAPs and End to End Handling Considerations? Awaiting follow-up from Peel Regional.

3. [ONGOING] Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. None

NEXT Comms Sub-group Call: next Comms call is Monday, April 12th, 2021 from 2 to 3:30pm Eastern.

116 Apr 12, 2021 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the Mar 29, 2021 call – serial 115. Follow-up as detailed below.

2. FOLLOW-UP Action Items:a. ESWG Input re CRTC National Communications for NG9-1-1 –

Status Update? See March 1st and 15th TIF diary notes for recent updates; nothing new today.

b. CRTC Date Change Implications / Website Documents – Follow-up re the Action Plan, i3 PSAP, and Procurement documents?

Follow-up Procurement Plan: Spent half the call doing review and edits to this document.

[TABLE] PSAP High Level Logistics document: continue review and feedback.

c. [PENDING] NG9-1-1 Public Communications sub-group led by E-Comm911 – Status Update. March meeting cancelled due to Spring break; next call is April 21st.

d. List of Primary and Secondary PSAPs (latest version) – WebEx review of the current draft: Noted we are waiting for the results of the SaskTel and TELUS

Serial Date Activitysurveys to populate the NG9-1-1 Target Ready date (column F).

We need to add the B9-1-1 PSAPs in Canada for tracking purposes.

Discussed the reason why the ‘Status’ of backups is n/a; agreed to update this to NG9-1-1 and fill in the Voice Ready date when applicable i.e. many will create test/lab environments at their backups before moving them into the ‘live’ PSAP environment.

Noted it would be nice to track more detailed items e.g. CPE vs Hosted vs Hybrid deployments, however that level of detail is outside the scope of this activity. The ILECs will review other suggested changes and provide an updated version of the spreadsheet when it is ready.

e. [ON-HOLD] RTT FAQ – Continue to develop the list of questions and answers. Waiting for more info to complete the remaining items.

f. [PENDING] ESCO0662c re Call Types Supported by PSAPs and End to End Handling Considerations? Awaiting follow-up from Peel Regional.

3. [ONGOING] Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc.

4. New Business:a. US News re PSAP Telecommunicator Education: Roberta shared

this Naylor publication which was release today. Reviewed & discussed if it was usable in Canada? Agreed the diagram on pages 8 & 9 would be useful to add as a new appendix to our existing PSAP FAQ. Roberta will follow-up to get permission. Also noted that without context re timing and logistics, the old concerns about real world impacts on Telecommunicators is likely to arise again, so we will not adopt other info out of this publication since we have already addressed it in our FAQ.

NEXT Comms Sub-group Call: next Comms call is Monday, April 26th, 2021 from 2 to 3:30pm Eastern.

117 Apr 19, 2021 This call was held one day earlier than usual from 1:00pm to 2:20pm Eastern with 39 participants (the WebEx attendance list is available upon request). The following agenda items were covered:

1. Review & approve the 2021Apr12 version of the TIF diaries – serials 114, 115, and 116: approved with a minor wording edit.

2. Review: Communications sub-group: recent activities update / next steps – list of activities detailed above in serials 115 and 116.

3. FOLLOW-UP:a. What do we need from the CRTC in terms of National

Communications for NG9-1-1 voice and text? – On hold pending the CRTC NOC decision on dates.

b. [Comms] National NG9-1-1 Website – Documents still requiring follow-up: Action Plan dates, i3 PSAP 1-pager (on hold until NENA i3v3 is approved), and the Procurement document. Distributed the revised procurement document, however tabled for today due to other work.

Serial Date Activityc. List of Primary and Secondary PSAPs and NG9-1-1 Status

Reporting – Status update regarding the Tracking spreadsheet; Quick review of the Survey document & logistics: Quick review of the survey document (no changes) and heads-up re

the follow-up logistics once the CRTC NOC decision on dates is released.

d. [ON-HOLD] RTT FAQ – Continue review and updates. Reminder that we are waiting to hear back from WSPs regarding the type of plan users need to use RTT e.g. voice, texting, data, or a combination?

e. PSAP High Level Logistics document including key technical guidance – Completed the review and edits to the last few pages of the document. Distribute for feedback by April 23rd so we can do a final review on the April 26th Comms call before posting it on the National NG9-1-1 website.

5. New Business:a. Alberta 9-1-1 Standards – provided for information; noted that it will be

distributed for the TIF83 call on April 21st. Asked that if there was any feedback, we can discuss on our next TIF85 full call.

NEXT FULL MEETING (every 4 weeks): Tuesday, May 18th, 2021 from 1:00pm to 2:30pm Eastern

118 Apr 26, 2021 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the April 16, 2021 call – serial 116. Follow-up as detailed below.

2. FOLLOW-UP Action Items:a. [TABLE] ESWG Input re CRTC National Communications for

NG9-1-1 – Status Update? See March 1st and 15th TIF diary notes for recent updates; nothing new today.

b. CRTC Date Change Implications / Website Documents – Follow-up re the Action Plan, i3 PSAP, and Procurement documents?

[TABLE] Follow-up Procurement Plan: continue review and feedback.

PSAP High Level Logistics document: Spent most of the call doing review and edits to this document. Ready for posting on the National NG9-1-1 website, and direct distribution for TIF83.

c. [NG9-1-1 Public Communications sub-group led by E-Comm911 – Status Update. Held a productive call on April 21st regarding the following: E-Comm911 is working with UBC to create a public survey, similar

to the Red Cross version many years ago, to understand 9-1-1 awareness. Other provinces are also interested in this survey.

Also reviewed the recent results from the CACP ICT survey of police chiefs. Low response rate; clearly more work needs to be done to educate and get PSAPs moving.

National NG9-1-1 Website for all stakeholders and the public. Included Ursula Grant from the CWTA in this discussion; they can help with the T9-1-1 to RTT transition, however the need to communicate much more often and broadly will require a separate website (further research is underway).

Funding? Confirmed that there is no federal funding for this like in

Serial Date Activitythe US. Will be a municipal, regional, provincial responsibility when the time comes.

d. [ON HOLD] List of Primary and Secondary PSAPs (latest version) – Tracking spreadsheet and Survey document. Reviewed the April 19th call notes. Awaiting the CRTC decision on dates before next steps.

e. [ON-HOLD] RTT FAQ – Continue to develop the list of questions and answers. Waiting for more info to complete the remaining items.

f. [PENDING] ESCO0662c re Call Types Supported by PSAPs and End to End Handling Considerations? Awaiting follow-up from Peel Regional.

g. 911.gov PSAP Telecommunicator Education Information – Follow-up form our April 12th call? TABLE – Roberta not available.

3. Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc. Kyla Magee confirmed follow-up is continuing; check the next call for progress.

4. New Business:a. None

NEXT Comms Sub-group Call: next Comms call is Monday, May 10, 2021 from 2 to 3:30pm Eastern.

119 May10, 2021 Communications sub-group call (attendance available upon request):

1. Review the Comms highlights from the April 26, 2021 call – serial 118. Follow-up as detailed below.

2. FOLLOW-UP Action Items:a. [TABLE] ESWG Input re CRTC National Communications for

NG9-1-1 – Status Update? See March 1st and 15th TIF diary notes for recent updates; nothing new today.

b. CRTC Date Change Implications / Website Documents – Follow-up re the Action Plan, i3 PSAP, and Procurement documents?

Follow-up Procurement Plan: continue review and feedback. Spent the majority of the call working on review and updates to this document.

PSAP High Level Logistics document follow-up: Completed and approved by TIF85 in late April; on the May 19th TIF83 agenda for review and discussion before being finalized and posted on the National NG9-1-1 website.

c. NG9-1-1 Public Communications sub-group led by E-Comm911 – Status Update. Next call is May 19th.

d. [ON HOLD] List of Primary and Secondary PSAPs (latest version) – Tracking spreadsheet and Survey document. Awaiting the CRTC decision on dates before next steps.

e. [ON-HOLD] RTT FAQ – Continue to develop the list of questions and answers. Waiting for more info to complete the remaining items.

f. [PENDING] ESCO0662c re Call Types Supported by PSAPs and End

Serial Date Activityto End Handling Considerations? Awaiting follow-up from Peel Regional.

g. 911.gov PSAP Telecommunicator Education Information – Follow-up form our April 12th call? Awaiting an answer from Naylor (Roberta will advise).

3. Additional Items to Develop – Other Q&A documents for different stakeholders; Explanatory Videos; Advisory Documents; Future Webinars; etc. Kyla Magee confirmed follow-up is continuing; check the next call for progress.

4. New Business:a. Info only from Roberta Fox re the Public Health Agency of Canada RFP

release for the governance and structure to deliver a future national Distress Centre.

NEXT Comms Sub-group Call: next Comms call is Monday, June 7th, 2021 from 2 to 3:30pm Eastern. NOTE: Cancelled May 24th due to holiday!

ACTION REGISTER:Serial Action Prime Due Date Status1 CISC Approval Process Chris Kellett 2016Oct18 Submitted to CISC for approval.

2 TIF approved by CISC Chris Kellett 2016Nov07 COMPLETED

3 New owner assigned and started task

Chris Kellett 2017Jul13 COMPLETED

4 Develop a new TIF re NG9-1-1 Addressing & Mapping Considerations

Chris Kellett 2018Jan11 COMPLETED; initial draft circulated on Jan 11th, final review & approval of ESTF0092 occurred on the Feb 8th

ESWG call. CISC approval was Feb 20th.

5 Develop a comprehensive Communications Plan and related material for distribution

Chris Kellett 2018Jun29 ONGOING; volunteers for this new sub-group were identified on Jan 23. Work on the plan and output started on the Mar 12, 2018 call.

6 Send initial package of material for posting on the 9-1-1 Flex Portal National Communications NG9-1-1 webpage

Chris Kellett / Tom Paniak

2018Jul11 Sent 3 PSAP specific documents as follows: PowerPoint presentation, Action Plan / Checklist, and 1-page snapshot of technical requirements

7 Send new information approved in Serial 35 for posting on NG9-1-1 site

Chris Kellett / Tom Paniak

2018Oct15 NG9-1-1 Presentation for 9-1-1 Governing Authorities, and ESWG NG9-1-1 Task Summary

8 Post the new document: NG9-1-1 Procurement Considerations for PSAPs

Chris Kellett / Tom Paniak

2019Feb05 Send the 6th document for posting on the NG9-1-1 website (hosted on the Bell Portal)

Serial Action Prime Due Date Status9 Post ESCO0606 on the

NG9-1-1 WebsiteChris Kellett / Tom Paniak

2019Feb25 Add the ‘ESCO0606 – Canadian NG9-1-1 Reference Architecture Diagram’ for all stakeholders.

10 Update the NG9-1-1 Website

Tom Paniak 2019Mar01 Add links to NG9-1-1 Webinars and Bulletins to the main documents page.

11 Review and update ESRE0049 re NG9-1-1 Call Behaviours

Chris Kellett 2019Sep17 (start)

Need to review E9-1-1 Call Types to determine how they will work in an NG9-1-1 environment (FUTURE)

12 Develop the NG9-1-1 Coordinated PSAP Rollout Schedule

Chris Kellett 2019Nov05(start)

Pending the availability of the PSAP On-boarding Process/Checklist from the ESInet providers (Jan 1, 2020?)

13 Post the new document: NG9-1-1 Governance and Fund FAQ

Chris Kellett/ Tom Paniak

2019Jul18 Completed

14 Create and maintain a PSAP Collaboration tool (Private)

Kyla Magee 2019Jul22 Completed; new Yahoo collaboration site created. PSAPs on the ESWG distribution list were notified to join.

15 Post the updated PSAP Procurement document (version 4)

Chris Kellett/ Tom Paniak

2019Aug12 COMPLETED

16 Post the instructions for PSAPs to join the Yahoo collaboration group

Chris Kellett/ Tom Paniak

2019Sep04 COMPLETED; Note: Collaboration site changed in November from Yahoo to Groups.io; updated instructions re-posted on Nov 7th.

17 ESWG Chair to submit an extension request letter to move our Nov 30, 2019 report deadline to May 15, 2020

Chris Kellett 2019Oct24 COMPLETED. Extension request approved per CRTC Secretary General letter issued on Oct 30, 2019. Page 2 timelines adjusted accordingly.

18 Send 3 new documents for posting on the National NG9-1-1 Portal

Chris Kellett 2020Mar18 COMPLETED. NG9-1-1 Messaging for the Public; CODEC Chart for PSAPs; and NG9-1-1 Costing Considerations for PSAPs.

19 Revise all applicable posted documents on the National NG9-1-1 Portal

Chris KellettKyla MageeRoberta Fox

2020Jun08 COMPLETED, between May 11 and June 8 we reviewed and finalized updates to 7 posted documents, and 1 new document.

20 Send new TIF92 FAQ for posting

Chris Kellett 2020Aug14 COMPLETED.

21 Develop a new NG9-1-1 Implementation Tracking spreadsheet

Chris Kellett 2020Aug17 IN-PROGRESS. Work with Bell, SaskTel, and TELUS to design and fill in a list of all primary/secondary PSAPs based on the current E9-1-1 interconnection.

Serial Action Prime Due Date Status22 Send version 2 of the

TIF92 FAQ for postingChris Kellett 2020Sep11 COMPLETED.

23 Create a new PSAP Implementation Logistics document to replace the current Action Plan

Chris Kellett 2020Sep14 IN-PROGRESS. Use ESCO0661 to form the basis for this new document.

24 Send the new TIF83 documents for posting on the NG9-1-1 website

Chris Kellett 2020Oct26 COMPLETED on 2020Dec01. Add new RTT Wait Treatment best practices, and Policy Routing Rules considerations documents. Posted to NG9-1-1 website.

25 Create a new 1-pager to collect PSAP readiness data the new tracking tool

TIF85 Comms

2020Oct26 IN-PROGRESS. Develop a survey or similar document to facilitate the capture of PSAP readiness data for our new NG9-1-1 Implementation tracking spreadsheet

26 Create a new reference summary document of all technical specifications

TIF85 Comms

2020Oct26 IN-PROGRESS. Using ESRE0088 and the Dec2019 ESWG letter re NENA i3v2 to i3v3 for the initial list

27 Send noted documents for posting on the NG9-1-1 website.

TIF85 2021Mar01 [COMPLETED on March 30th.] Comparison between CPE vs Hosted Call Handling Solution for PSAPs [NEW], and CODECs list for PSAPs [UPDATED].

TIF CONTRIBUTION REGISTER:ID # Date Originator Description

N/A 2017Oct12 Bernard Brabant PowerPoint re Implementing the NENA i3 NG9-1-1 Architecture in Canada: Review of the Architecture and Associated Functions (TIFs 80 & 85)

N/A 2018Feb21 Tareq Cora PowerPoint re Toronto Fire preparation logistics to be ready for the TIF88 Trial process.

ESCO0569a 2018Feb21 Rick Kuruliak SaskTel contribution re: i3 PSAP – IPVPN Resiliency Considerations. Reviewed for info at the F2F meeting.

ID # Date Originator DescriptionESCO0574 2018Mar12 Canadian

NG9-1-1 CoalitionImportant document: NG9-1-1 Transition Roadmap for Canadian PSAPs. Reviewed the draft on Feb 21, the final version was received on Mar 11 and the noted ESCO number assigned. The document will be translated to French by the NB911.

N/A 2018Mar27 Tareq Cora Generic RFP Document (renamed to ‘Procurement Considerations for NG9-1-1’).

N/A 2018Jun18 Allan Mendelsohn PowerPoint from Avaya re NG9-1-1 Overview for Canada. This presentation was integrated into the Action Register Item #6 material.

N/A 2018Sep18 Ray Vilis NG9-1-1 Customer Premise Equipment (CPE) / Software estimate for PSAPs (WORD doc)

N/A 2018Oct03 Mike Webb NG9-1-1 CPE and Software for a Large PSAP, including a possible shared services model (PowerPoint)

N/A 2019May 15 Holly Barkwell / Darin Williams

Education plan for TIF92 – NG9-1-1 Mapping and Common Addressing for Canada (PowerPoint) – Initial Introduction

N/A 2019Oct03 Holly Barkwell / Darin Williams

Education plan for TIF92 – NG9-1-1 Mapping and Common Addressing for Canada (PowerPoint) – UPDATE #1

N/A 2020Feb06 Holly Barkwell / Darin Williams

Education plan for TIF92 – NG9-1-1 Mapping and Common Addressing for Canada (PowerPoint) – UPDATE #2

ESCO0661 2020Jul23 Trial Participants (as listed)

Contribution for ESWG re NG9-1-1 Voice Trial Lessons Learned

ESCO0662c 2020Oct18 Allan Mendelsohn Contribution for ESWG re PSAP Interaction Types and End to End Handling Considerations. Reviewed on the Nov 3rd full call (see TIF Diary #103).

TIF REPORT REGISTER:Report # Date WG

ApprovalDate SCApproval

Date CRTCApproval

Title Description