cruise weekly for thu 04 jul 2013 - p
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7/28/2019 Cruise Weekly for Thu 04 Jul 2013 - P
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cruise W E E K L Y
Website: www.cruiseweekly.com.au | Phone:1300 799 220 | Fax:1300 799 221 | Email: [email protected] Page 1
Thursday 4 July 2013
A massive issue todayTodaystrade issue ofCWfeatures six jam
packed pages of all the latest cruise news.
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CRUISE LINES INTERNATIONAL ASSOCIATION
P&O expands oshore call centreA decision to increase the
amount of front-line call centre
work for P&O Cruises processed
oshore has resulted in 38 local
sta being made redundant.Carnival Australia has reduced its head
ount at its North Sydney oce following an
operaonal review, with Steller, a Philippines-
based organisaon to take over a larger slice ofP&O Cruises reservaons dues.
The Steller group provides contact centre
ervices in mulple regions across the world,
as well as social media & back oce processes.
Following an extensive review of P&O
Cruises contact centre operaons, the
decision has been made to extend the exisng
agreement with Stellar to take on addional
all capacity for P&O Cruises, P&O Cruises
World Cruising and Cunard, a Carnival
spokesman told Cruise Weeklythis morning.
Steller already handles around half of P&O
Cruises call volumes, with the company saying
that 38 locally based roles will be aected by
the change.
Both part-me and full-me posions will
be aected, with the changes to be fully
implemented from Sep this year.
An addional 22 posions comprising the
companys Customer Relaons, Customer Care,
Groups and Polar Support team members arenot aected and will remain in Sydney.
Call centre operaons for Carnival Australias
other brands represented locally, including
Princess Cruises, Holland America Line and
Seabourn are also not aected in any way,
Carnival Australia said.
Carnival added the expanded delegaon to
Steller will allow P&O Cruises to leverage the
companys global capabilies in both Sydney
and Manila to deliver improved eciency &
customer performance and new technologies.
The extension of Stellars responsibilies
will also allow P&O Cruises to access a rangeof new opons such as extending contact
centre operang hours and introducing new
technologies like web-chat, Carnival said.
P&O Cruises said it had already shared the
news with a number of travel agents, but will
deliver more informaon to the trade closer
to the me, stang that its immediate human
resources focus was on working through the
changes with the team members aected by
the new arrangements.
Industry conference city pushCruise3sixty host city Vancouver has
earmarked a renewed focus on building its
local cruise industry, in which it will connue
aempng to lure new ships.
The citys proximity to Seale, just across the
US border, means the city has to keep on its
toes in order to aract vessels to dock there.
Forecasts for 2013 show eorts are
working, with Downtown Vancouver Business
Improvement Associaon execuve director
Charles Gauthier saying the city has deployed
Downtown Ambassadors to greet passengers
arriving on cruise ships, armed with iPads, topoint out some of the citys local highlights.
The work is now yielding results, with the
Disney Wondercruise ship switching from
Seale to Vancouver and bringing its 75,000
annual passengers along with it.
A chance to learn aboutAstoraHeaD of its arrival into Fremantle forthe rst of at least three summer seasons,
travellers and agents interested in learning
more about Cruise & Marime VoyagesAstor
vessel can aend an informaon session at the
WA port next week.
The free Q&A session will be held next
Wed 10 Jul at Fremantle Passenger Terminal
Lounge, commencing from 6:30pm.
Fieen voyages will be operated by Astor on
the 620-passenger vessel starng from Dec.
Bookings for the ship will not be available
on the night, and representaves will advisepassengers to book through their travel agent.
To aend the session, send an RSVP email to
http://www.cruiseweekly.com.au/click?http://www.traveltheworld.com.au/Tours/Tauck-Australian-Brochure-2014.html?utm_source=traveldaily&utm_medium=ad&utm_campaign=TAU-AU-Brochurehttp://www.cruiseweekly.com.au/click?http://www.traveltheworld.com.au/Tours/Tauck-Australian-Brochure-2014.html?utm_source=traveldaily&utm_medium=ad&utm_campaign=TAU-AU-Brochurehttp://www.cruiseweekly.com.au/click?http://www.traveltheworld.com.au/Tours/Tauck-Australian-Brochure-2014.html?utm_source=traveldaily&utm_medium=ad&utm_campaign=TAU-AU-Brochurehttp://www.cruiseweekly.com.au/click?http://www.traveltheworld.com.au/Tours/Tauck-Australian-Brochure-2014.html?utm_source=traveldaily&utm_medium=ad&utm_campaign=TAU-AU-Brochurehttp://www.cruiseweekly.com.au/click?http://www.traveltheworld.com.au/Tours/Tauck-Australian-Brochure-2014.html?utm_source=traveldaily&utm_medium=ad&utm_campaign=TAU-AU-Brochurehttp://www.cruiseweekly.com.au/click?http://www.traveltheworld.com.au/Tours/Tauck-Australian-Brochure-2014.html?utm_source=traveldaily&utm_medium=ad&utm_campaign=TAU-AU-Brochurehttp://www.cruiseweekly.com.au/click?http://www.traveltheworld.com.au/Tours/Tauck-Australian-Brochure-2014.html?utm_source=traveldaily&utm_medium=ad&utm_campaign=TAU-AU-Brochurehttp://www.cruiseweekly.com.au/click?http://www.traveltheworld.com.au/Tours/Tauck-Australian-Brochure-2014.html?utm_source=traveldaily&utm_medium=ad&utm_campaign=TAU-AU-Brochurehttp://www.cruiseweekly.com.au/click?http://www.traveltheworld.com.au/Tours/Tauck-Australian-Brochure-2014.html?utm_source=traveldaily&utm_medium=ad&utm_campaign=TAU-AU-Brochurehttp://www.cruiseweekly.com.au/click?http://www.traveltheworld.com.au/Tours/Tauck-Australian-Brochure-2014.html?utm_source=traveldaily&utm_medium=ad&utm_campaign=TAU-AU-Brochurehttp://www.cruiseweekly.com.au/click?http://www.traveltheworld.com.au/Tours/Tauck-Australian-Brochure-2014.html?utm_source=traveldaily&utm_medium=ad&utm_campaign=TAU-AU-Brochurehttp://www.cruiseweekly.com.au/click?http://www.traveltheworld.com.au/Tours/Tauck-Australian-Brochure-2014.html?utm_source=traveldaily&utm_medium=ad&utm_campaign=TAU-AU-Brochurehttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-link-page.pdfhttp://www.cruiseweekly.com.au/wp-content/uploads/2013/07/CLIA-l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Website: www.cruiseweekly.com.au | Phone:1300 799 220 | Fax:1300 799 221 | Email: [email protected] Page 2
JMAK= : ( ( . / <
ZZZFUXLVHZHHNO\FRPDXThursday 4 July 2013
Cruise News
& Views...Brett Jardine - General Manager
National Cruise WeekMANY of you will be aware that
September 2nd to 9th has been declared
National Cruise Week.Associations representing dierent
industries all over the world each havea role in raising the awareness of theirparticular industry or cause. A great
example of this is the work that is done bythe Cancer Council in aligning themselvesto dierent events.
For the Cruise Industry, we are proud to
have all our Member Cruise Lines pullingtogether to raise the awareness of cruisingduring this one special week.
For National Cruise Week to be a ragingsuccess for the cruise industry, the criticalingredient is going to be pro-activeparticipation at a retail level. This means
co-ordinating your own local promotionsand activities in conjunction with the widernational promotion.
There are many clichs that capture thespirit of such an event probably the best
example I can think of is the power ofone! For us this means one industry, onevoice so lets all get talking about cruiseand make National Cruise Week the biggestweek of the year.
If each of us can just talk to a handful ofprospective new cruise clients over thisweek, just imagine how far our reach willextend!
Participation in National Cruise Week
is open to all retail travel agents but youmust be a member of CLIA to accessany Member Cruise Line oers. We will
certainly welcome all enquiries we receiveonline at www.cruising.org.au (click onthe membership icon) or give a call to
enquire about our special membership oeravailable between now and 31 July.
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