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CS Local Scotland

Job shadowing opportunities for Civil Servants working in Scotland

Opportunities

Opportunity Host Role Grade Dept Location

SM001 Derek Kilday

DWP UC Operations Group Director for Central & West Scotland

SCS1

Dept for Work and Pensions

Glasgow

SM002 Laura Johnston

Director of Legal Services

Band A

Criminal Injuries Compensation Authority

Glasgow – Alexander Bain House

SM003 Kerry Brabender

HR/People Team C1 Ministry of Defence

HMNB Clyde, Faslane

SM004 Sarah Jones Head of Scotland Director’s Office

Health & Safety Executive

107 West Regent Street, Glasgow, G2 2BA

SM005 Craig Mitchell Tax Specialist Programme Trainee

Band T Her Majesty's Revenue and Customs

Glasgow (East Kilbride from January)

SM006 Fiona Wallace

"a) Customer Compliance Manager b) Lead for new HMRC Glasgow Regional centre"

SCS1 Her Majesty's Revenue and Customs

Glasgow

SM007 Yorath Turner Head of Digital Talent

Grade 6 Scottish Government

Edinburgh

SM008 Sarah Matheson

Communications Business Partner for Operational Excellence

G7 Her Majesty's Revenue and Customs

Cotton House, Glasgow

SM009 Susan Duff

Operational Excellence Directorate - Learning Delivery Officer

EO Dept for Work and Pensions

Falkirk CMG Office

SM010 Maureen McGuiness

Operational Excellence Coach

EO Her Majesty’s Passport Office

Glasgow

SM011 Robert Faulds Arrears Caseworker

AO Dept for Work and Pensions

Falkirk CSAC

SM012 Fiona Mcculloch

Head Parliamentary &

SEO Ministry of Defence

Army Personnel

Disclosures Branch, Army Personnel Centre

Centre, MP 527, Kentigern House, 65 Brown St, Glasgow G2 8EX

SM013 Sheila Scobie Director Nations SCS1 Competition and Markets Authority

Edinburgh

SM014 Andrew Crich CS Local Coordinator Scotland

Cabinet Office Band A (Grade 7)

Cabinet Office Throughout Scotland

SM015 Gillian Chalmers

Quality Assurance Analyst


Falkirk

SM016 Isabel Conway Head of Devolution Capability

G7 Cabinet Office Melville Crescent, Edinburgh

SM017 Jane Fielding

Operations Manager within Business, Tax & Customs

HO Her Majesty's Revenue and Customs

Portcullis House, 21 India Street Glasgow

SM018 Graham Mowat Operations Centre, Universal Credit

G6 Dept for Work and Pensions

Bathgate

SM019 Donna Cormie District Business Manager

SEO Dept for Work and Pensions

Dundee

SM020 Mandy Loughin Head of Operations Scotland

G7 Her Majesty’s Passport Office

Glasgow

SM021 Joyce Lawson Project Band O

Her Majesty's Revenue and Customs - Operational Excellence

Portcullis House, Glasgow

SM022 Yvonne Robertson

Independent Tier 2 Assurance Checker


Parklands, Callendar Business Park, Falkirk

SM023 Susan Ward Area Leader, Counter Fraud and Compliance

G7 Dept of Work and Pensions

Kilmarnock

SM024 Linda Russell

Senior Leader Counter Fraud and Compliance Directorate

SEO Dept of Work and Pensions

Bellshill Jobcentre Plus

SM025 Ann Cooper

Lead support for Implementation of the new HMRC Glasgow Regional Centre

G7 Her Majesty's Revenue and Customs

Glasgow

SM026 Andrew Regional Leader G6 Dept of Work Falkirk or

Dunbar (DWP Counter Fraud Operations)

and Pensions Glasgow

SM027 Alistair Hill Policy and Project Officer

HEO Competition and Markets Authority

Edinburgh

SM028 Robert Warrington

Operational Lead - Asylum Safeguarding Hub

G7 Home Office

Festival Court, 200 Brand Street, Glasgow

SM029 Iain Coull

Counter Fraud & Compliance Directorate (CFCD) Senior Leader – North of Scotland

A/SEO Dept of Work and Pensions

Dundee UC Service Centre

SM030 Will Wickman Senior Policy Advisor – Trade & Constitution

Band A / Grade 7

Cabinet Office Edinburgh, Melville Crescent

SM031 Ann Margaret Eadie

Quality & Assurance Tier 2 Checker for Interventions

EO/Band C Dept of Work and Pensions

Hamilton

SM032 Anne Mackie

Business Analyst- Head of Continuous Improvement

C1 (Grade 7 equivalent)

Social Security Scotland

Glasgow or Dundee

SM033 Angela O'Neill

Counter Fraud & Compliance Directorate transformation

G7 currently on TDA to G6

Dept of Work and Pensions

Bellshill JC

SM034 Arlene Sugden Child Support Agency Director (CSA)

SCS1 Department for Work and Pensions

Parklands, Callendar Boulevard, Falkirk

SM035 Julie McHugh Deputy Director, PT Operations Scotland

SCS Her Majesty's Revenue and Customs

Bathgate Pyramids

SM036 Sue Coombes OPERATIONAL MANAGEMENT

SEO Department for Work and Pensions

KILMARNOCK

SM037 Paul Hood Head of Operations

Grade 7 Ministry of Defence

Rosyth

SM038 Audrey Banner Head of Policy and Financial Governance

Grade 7

Department of Business, Energy and Industrial Strategy

Aberdeen

SM039 Eric McLean Senior Operations Manager

SEO Department for Work and Pensions

1 Atlantic Quay, Glasgow

SM040 Janani Senior Policy Grade 7/ Cabinet Office Edinburgh

Paramsothy Advisor, UK Governance and Devolution

Band A

SM041 Lorna Ramsey

Head of Offshore Decommissioning Programme Team

G7

Department of Business, Energy and Industrial Strategy

Aberdeen

SM042 John Cole

Asst Head People & Organisation Development

Grade 7 Ministry of Defence

HMNB Clyde

CS Local Scotland


Return to Opportunities List

Shadowing opportunity offered: SM001

Department: Dept of Work & Pensions

Location: Glasgow

Duration per session: (1 day / ½ day) 1 day

How often would you be prepared to offer this opportunity?

One off Opportunity Weekly Monthly Other (please specify below)

Monthly

Do you agree for your details to be added to a database of hosts? Yes No

Your details

Name: Derek Kilday

Grade: SCS1

Role: Group Director

No of years in your current role: 1

Brief description of you and your work history

Civil Servant since 1995. Worked in Scottish Prison Service, Scottish Court Service, Scottish Government, Parole Scotland and Police Scotland delivering organisational change and operational leadership roles. Fellow of the Chartered Management Institute and Fellowship of Association Project Management

What would a shadowing/mentoring session with you incorporate?

1-2-1 to decide on desired areas of focus beforehand and shadowing/mentoring during areas of interest. This would be followed by a de-brief and next steps discussion.

What do you think participants may gain from shadowing/mentoring with you?

Insight in to working in different government departments, challenges in a new arena and insight in to delivery of change and operational leadership

CS Local Scotland




Department: Criminal Injuries Compensation Authority

Location: Glasgow – Alexander Bain House

Duration per session: (1 day / ½ day) Either


Other (please specify below)

I could offer shadowing on a one off (or infrequent) basis.

Do you agree for your details to be added to a database of hosts? Yes

Your details

Name: Laura Johnston

Grade: Band A

Role: Director of Legal Services

No of years in your current role: 6 months


I am a lawyer with diverse experience across the Civil Service. In my current role I am the Director of Legal Services and a member of the Executive Management Board.

My career history is:

• 2009-2011: Traineeship with Scottish Government Legal Directorate • 2011-2013: Lawyer at Treasury Solicitor’s Department specialising in judicial review

litigation on behalf of the Home Office in immigration matters • 2013 – 2014: Lawyer at the Office of the Advocate General advising UK Government

Departments on scots law and devolution • 2014 – 2018: Senior Lawyer at Office of Gas and Electricity Markets • 2018 – present: Director of Legal Services at CICA


Shadowing: Opportunity to spend a day with me in the office – attending meetings, having a discussion about the organisation and my role within it, meeting other key members of staff.


An insight into the work of my organisation and that of a government lawyer/member of an Executive Management Board of a relatively small agency of the Ministry of Justice. And, given my diverse background across the UK and Scottish Governments, both central government and agencies, help in considering future career paths and development.

CS Local Scotland




Department: Ministry of Defence

Location: HMNB Clyde, Faslane

Duration per session: (1 day / ½ day) Full Day Shadowing



Flexible subject to work commitments & interest


Your details

Name: Kerry Brabender

Grade: C1

Role: HR/People Team

No of years in your current role: 2 Years


29 years experience working in the Ministry of Defence (MOD) in a variety of roles within the Logistics, Security and HR functions including an Operational Short Tour in the Falkland Islands. Wide experience as a generalist across a number of Departments. Started my career as an Administrative Assistant, steadily progressing to my current C1 grade. 12 years HR experience & 7 years extensive line management and leadership experience having managed a large disparate team of 150 MOD Guard Service (Security Officer) shift working staff.


Opportunity to shadow within the People Team, HMNB Clyde which provides strategic advice and assurance on all ‘People Aspects’ of the business. Exposure to the People related activities including Strategic Workforce Plan, Workforce Capability, Succession & Sustainability, Employee Engagement, Health & Wellbeing, Diversity & Inclusion, Staff Development & Support Networks. Able to offer career & development guidance and advice on staff management/people related issues.


Exposure to a number of People Related activities within MOD, gaining a broader understanding & first- hand experience of how MOD approaches HR policy, strategies and delivery. Opportunity to build wider support network, to learn, share and draw from. Opportunity to challenge own and other’s perceptions, to consider different approaches & develop new relationships and initiatives to take back to the workplace.

CS Local Scotland




Department: Health & Safety Executive

Location: 107 West Regent Street, Glasgow G2 2BA

Duration per session: (1 day / ½ day) ½ day



One off for shadowing.


Your details

Name: Sarah Jones

Grade: 7

Role: Head of Scotland Director’s Office

No of years in your current role: >5 years


Civil service scientist moved into policy. Now in a hybrid role encompassing policy advice, external engagement and people management. Most of my career has been with HSE but I have also worked in the Scottish government and been elected Vice President and lead negotiator for a trade union. Significant experience of management and cross-functional working (I’ve worked in every part of the business.)


Shadowing – eg planning and delivering a stakeholder event.


Understanding of how Civil Service functions fit together: science/evidence to inform policy-making for effective operational delivery to achieve intended outcomes.

Insights into people engagement, management and leadership. Honesty and good fun!

CS Local Scotland




Department: HMRC

Location: Glasgow (East Kilbride from January)




As required


Your details

Name: Craig Mitchell

Grade: Band T

Role: Tax Specialist Programme Trainee



33 years in Inland Revenue/ HMRC. Worked in front line services dealing with customers F2F and on phone for 14 years as a technician and Front Line Manager. Compliance investigator for 6 years dealing with self-employed businesses and companies before moving to Risk & Intelligence Service as a profiler/ manager/ technician for 7 years.

Tax Academy trainer for 5 years before becoming a trainee myself.


Shadowing would show what a graduate trainee does in a normal day. Systems used, work done etc.


An insight into what is required to get through a high pressure and high performance training programme. They could also benefit from the experience of many years working in many and varied locations and businesses.

CS Local Scotland




Department: HMRC

Location: Glasgow

Duration per session: (1 day / ½ day) Flexible



It depends on your need. You can shadow me at one meeting, or for a day


Your details

Name: Fiona Wallace

Grade: SCS1

Role: a) Customer Compliance Manager b) Lead for new HMRC Glasgow Regional centre

No of years in your current role: Less than one


I started out in HMRC as a traditional “tax inspector” doing compliance enquiry work but over the years I've been part of a team which created a blueprint for the first contact centres in Inland Revenue (and also spent some time in Lithuania helping their tax office do the same), was an Area Director in Scotland, overseeing a huge range of compliance operational work and implemented business change in a large directorate. In my last role, I was the Programme Director for the HMRC Compliance Plan Programme, which is taking a transformational approach to the way we tackle our key compliance risks across HMRC. My new job sees me taking responsibility for the tax compliance of a major multinational household name company.

As Regional implementation Lead for Glasgow, I am responsible for overseeing the transition of 3000 staff from our 5 main offices into a brand new building in Glasgow. Interesting stuff!


That really depends what you need. We can arrange for you to attend one of my meetings to learn a bit more about HMRC or we can agree a mentoring arrangement where I can help use my experience to help you develop your career.


An insight into 31 years of experience working in lots of different environments with a whole variety of stakeholders delivering both front facing customer services and the blunter end of compliance activities. An insight into how senior leaders operate and an opportunity to observe my leadership style A challenging but supportive approach to your career plans and aspirations

CS Local Scotland




Department: Scottish Government

Location: Edinburgh

Duration per session: (1 day / ½ day) either




Your details

Name: Yorath Turner

Grade: Grade 6

Role: Head of Digital Talent

No of years in your current role: Just started


I am an HR professional with experience in a number of UK government departments as well as a number of years in private sector. I have lived in Edinburgh for 13 years and have based myself here whilst working in a variety of UK locations. Over the last few years I have been responsible for leading the delivery the workforce strategy for BEIS and more recently been a Change HR Business Partner within HMRC EU Exit & Transformation. I have now moved into Scottish Government to lead the Digital Talent team who are responsible for the Digital, Data & Technology profession across SG and building digital capability across the Scottish public sector.


Shadowing – attending meetings, observing, networking, meet the team and key stakeholders


Shadowing - Insight into how SG or Digital works and what it’s like to lead a team. Exposure to senior stakeholders across the business. Insight into how the department is approaching digital transformation and professional development.

CS Local Scotland




Department: HMRC

Location: Cotton House, Glasgow

Duration per session: (1 day / ½ day) Shadowing ½ day



Shadowing quarterly


Your details

Name: Sarah Matheson

Grade: G7

Role: Communications Business Partner for Operational Excellence



I have worked in communications for HMRC for 8 years and have led on both internal and external work for Fraud Investigation, Wealthy and Mid-sized Businesses and EU Exit for Customer Compliance Group and now Operational Excellence in Customer Services Group.


It would depend on the person. I would want to have an initial meeting with someone to understand what they want to achieve and then we could tailor sessions to meet their needs. This may include joining calls with Senior Leaders in HMRC, working with me on external work or analysing communications to determine the best way to communicate internally.


If communications is an area they are interested in then this will give them an opportunity to see how things work within HMRC. If they only have internal or external experience then I can give them insight into the other area and mentor them to help them develop their skills.

CS Local Scotland



Please refrain from using jargon and abbre


Department: Operational Excellence Directorate (OED)

Location: Falkirk CMG Office




Quarterly to begin with but may be able to move to more frequent depending on interest


Your details

Name: Susan

Grade: Duff

Role: OED Learning Delivery Officer

No of years in your current role: 6 years


I currently work in OED as a Learning Delivery Officer based in Falkirk. I previously worked for CMG in a number of different roles, latterly Training before moving to OED. I deliver training on behalf of OED for DWP which can include Universal Credit, Child Maintenance Group (CMG) New Entrant etc,. I am currently delivering New Entrant training for CMG in Falkirk, this is a 5 week course which covers the whole range of processes.


Shadowing would include prepping material for delivery, preparing classrooms and paperwork. Observing how delivery is structured and how we work to a training architecture, planning and organising skills. It could also include any other activities outwith the training area that I am involved in.


An insight into a different type of job. A better understanding about how training is planned and delivered. A better understanding on presentation skills.

CS Local Scotland




Department: Her Majesty’s Passport Office

Location: Glasgow

Duration per session: (1 day / ½ day) Both



Monthly


Your details

Name: Maureen McGuinness

Grade: EO

Role: Operational Excellence Coach

No of years in your current role: 11 years in HMPO but one year in this role


I have worked with various employers Clydesdale Bank and then I lived abroad for 12 years on my return to Scotland I was employed with DWP then Glasgow City Council before joining HMPO. I like engaging with people and in my current role I have empowered staff to become Leaders


Watching me deliver presentations to staff on how to become Leaders and how being a coach in HMPO I have been able to change the culture in the way we work through our transformation. I also volunteer once a week to mentor a pupil in a high school in Glasgow.


I will be able to pass on my knowledge and explain how you can empower staff and how to they can become Leaders.

CS Local Scotland





Department: DWP

Location: Falkirk CSAC

Duration per session: (1 day / ½ day) 1 day or ½ day



I am happy to do this on a weekly basis


Your details

Name: Robert Faulds

Grade: AO

Role: Arrears Caseworker

No of years in your current role: 1.5


I joined Child Maintenance Group (CMG) in DWP 3.5 years ago. I started with processing new cases then moved to arrears and from there into a specialised team dealing with arrears that have come on from an older system.

I have consolidated a number of new entrant classes and have given presentations to other Civil Service departments on the role of CMG.


Job shadowing with me would mostly be spent speaking to clients on the telephone, negotiating debt, putting payment plans into place, enforcing payments using CMG’s statutory powers or initiating court action.


Participants would get an understanding of the role of CMG. How difficult it is to keep both parties (Mother and Father) happy. The way CMG trace people, how effective the enforcement powers we have are and how we are working to ensure compliance is gained as quickly as possible.

CS Local Scotland





Location: Glasgow





Your details

Name: Fiona McCulloch

Grade: SEO

Role: Head Parliamentary & Disclosures Branch, Army Personnel Centre



Joined CS as EO in 1987 working originally for DSS (now DWP) in Newcastle. I transferred to MOD working in the Army Pensions Office. I promoted to HEO and worked in procurement for several years in Glasgow and Andover. I moved back to Glasgow in 1998 and worked in the Secretariat Branch as HEO, dealing with Ministerial Correspondence. I promoted to SEO in 2003 and am responsible for Parliamentary Business, Press Enquiries, Data Protection (DPA) and Freedom of Information (FOI) requests. I manage a team of 54 staff.

20180516-Fiona_Bio.docx


I can give an overview of my responsibilities and what my teams are responsible for. Insight into working with the military.


Insight into Secretariat work, DPA and FOI requests for information. The challenges of dealing with huge volumes of work with limited resource. Insight into MOD and Army ways of working.

CS Local Scotland




Department: Competition and Markets Authority

Location: Edinburgh




Shadowing – couple of times a year


Your details

Name: Sheila Scobie

Grade: SCS1

Role: Director Nations



I have been a civil servant for 15 years, working first in the Scottish Government as a direct-entrant G7 Head of Rural Policy. I then moved to the Scotland Office to head two functions: electoral policy and Home & Social policy. I spent 2 years in London working for the Cabinet Secretariat supporting cross-departmental negotiation and decision-making in Cabinet Committees. I returned to Edinburgh as Head of the CMA’s Devolved Nations team in 2014.


Shadowing: likely to be a number of meetings with internal and external stakeholders; build awareness of working in a small office in a leadership position; cross-site working approaches; insight into planning and activity that goes into building a new office/new team


Shadowing: as above

CS Local Scotland




Department: Cabinet Office

Location: Throughout Scotland

Duration per session: (1 day / ½ day) Either depending on my travel




Your details

Name: Andrew Crich

Grade: Cabinet Office Band A (Grade 7)

Role: CS Local Scotland Co-ordinator

No of years in your current role: 0 (7 months)


Career Civil Servant with experience through the grades from Casual AA, in different professions and good overview across all Departments through my role with CS Local.


Shadowing – a cross-government experience, usually in a different location every day. A mix of meetings with senior leaders, to team meetings, to sessions with staff from all Departments / all grades.


Broad understanding of the Civil Service as an entity, A chance to see how CS Local put people at the heart of everything we do and in pursuit of the A Brilliant Civil Service vision.

CS Local Scotland





Department: DWP, Quality Assurance for Child Maintenenace

Location: Falkirk



One off Opportunity Weekly Monthly x Other (please specify below)


Your details

Name: Gillian Chalmers

Grade: EO

Role: Quality Assurance Analyst

No of years in your current role: 2 and a half


I have worked within the Child Support Agency since 1996. I have been a caseworker, team leader and technical assurance officer during my time with the Agency. Now I work within Quality Assurance (Tier 2 Checking) and assure cases for the Child Maintenance Service on their new computer system and new legislation that has been in place since 2012.


An overview of my job. I would assure a case completed on Child Maintenance System and show colleagues the computer systems and legislation/policy I use to do this.


An understanding of Child Maintenance. How this is calculated, and why quality assurance carries out checks of this work.

CS Local Scotland





Location: Melville Crescent, Edinburgh

Duration per session: (1 day / ½ day) 1 day (shadowing), w/2 day (mentoring)




Your details

Name: Isabel Conway

Grade: 7

Role: Head of Devolution Capability



I’ve worked at Cabinet Office for five years, joining from the Metropolitan Police where I worked in intelligence analysis for policing in London and across the UK. On joining Cabinet Office I worked on constitution and devolution policy, including the 2014 referendum on Scottish independence. I moved to Edinburgh in 2015 to run the secretariat to the British-Irish Council and in November 2017 returned to Cabinet Office to lead the devolution capability programme.


For shadowing, they could sit in on my meetings and calls with stakeholders across all of the civil service, both UK Government and the devolved administrations. Every day is very different, busy and exciting…


An opportunity to see how Cabinet Office works at the heart of government and the opportunities available to work for Cabinet Office in Scotland. The chance to talk about your career and test ideas, objectives, plans, barriers.

CS Local Scotland




Department: HMRC

Location: Portcullis House, 21 India Street Glasgow




6 – 8 weekly

Do you agree for your details to be added to a database of hosts? Yes X No

Your details

Name: Jane Fielding

Grade: HO

Role: Operations Manager within Business, Tax & Customs



I Joined HMRC on 10/10/16 on promotion as an HO Operations manager within Business, Tax & Customs. Prior to this I worked for DWP for 26 years with the last 10 years being based in Airdrie Jobcentreplus office. I had various roles within DWP, with the majority of them having line management responsibility.


Shadowing me would allow the participant to get an ideal of the variety of tasks involved in the role of an Operations manager and how people focused it needs to be. I can show how we engage with staff with the various schemes we have in place. For mentoring, I have experience in attendance management, poor performance, grievances and recruitment sifts and panels.


It would give participants an insight into the role of an operations manager and the way I have to manage my day depending on issues that may arise. I am not in a customer facing environment so will give a perspective of the difference in work priorities and the different stakeholders and customers that we deal with.

CS Local Scotland




Department: DWP

Location: Bathgate




Every two months


Your details

Name: Graham Mowat

Grade: G6

Role: Operations Centre, Universal Credit



Over 30 years in DWP working mainly in change and projects, operations delivery and operations support. Started as a direct entrant EO in Peterhead in 85. Moved to Edinburgh on a Management Development Programme. Spent 18 months on secondment in third sector. Worked in major projects in DWP for next 20 years including Jobcentre Plus, establishing the Pension Service, Pension Credit and now Universal Credit. Now leading on Security, Fraud, Error and Debt for UC Operations.


Joining me for a day. Intro chat – discussion re what shadowee wants to get out of the day, attending all meetings or Telekits that day, de-brief at the end of the day and agreeing any next steps


• Exposure to national level senior operational issues and discussion • Observation of my leadership style, • First hand experience of “how we do things round here”

CS Local Scotland




Department: Work and Pensions

Location: Dundee

Duration per session: (1 day / ½ day) 1 day job shadow / any time for mentor


One off Opportunity Weekly Monthly Other (please specify below) Could organise various job shadowing across Service Centres and Jobcentres over a period of time


Your details

Name: Donna Cormie

Grade: SEO

Role: District Business Manager



I started in Pension Service in February 2002 as an AO processor. I have since worked in Contact Centre and now One Service working my way to currently District Business Manager. I have previously been the Continuous Improvement Manager and Work Coach Team Leader for various Jobcentres. I also lead 2 projects: the first is the Remote Claimants Project which looks to support those living in rural communities to use Skype to see their work coach face to face. This is currently piloting with Wick JC and is proving very successful. I also lead the Shared Living project looking to allow customers to share social housing.


I would be able to give an overview of DWP work within Jobcentres and Service Centres who support customer on Universal Credit. This is a diverse customer base with numerous strands to support those customers. I can also support understanding of the external agenda with MP / MSPs.


I currently mentor staff from across the business and can provide insight into a wide range of opportunities as well as the experience I have gained through my career journey which has been varied, exciting and diverse to say the least!

CS Local Scotland




Department: HMPO

Location: Glasgow



One off Opportunity Weekly Monthly x Other (please specify below)

Do you agree for your details to be added to a database of hosts? Yes x No

Your details

Name: Mandy Loughlin

Grade: G7

Role: Head of Operations Scotland



Mandy’s career has spanned across almost 3 decades in numerous job roles across a number of Departments.

Starting as a casual AA in the Police Authority in Northern Ireland before moving to Scotland in 1990 and taking up post initially in Bathgate Benefits Agency (now DWP) she has progressed to G7 having worked in various job roles in Operations and Project Implementation environments. Mandy has a keen passion for digital transformation and leads on Social Mobility.


Overview of Operational leadership in HMPO whilst also providing insight into the Social Mobility agenda and Young Persons Agenda in Scotland.


An overview of HMPO and the job role of Head of Operations. The importance of building and sustaining personal networks in your career and delivering at your best.

CS Local Scotland




Department: HMRC - Operational Excellence

Location: Portcullis House, Glasgow

Duration per session: (1 day / ½ day) Half day or full day


One off Opportunity Weekly Monthly X Other (please specify below)


Your details

Name: Joyce Lawson

Grade: Band O

Role: Project

No of years in your current role: Few weeks but 25 years in PA/Management Roles


I have worked in the Department for 25 years in International Trade/Corporation Tax and Management roles. I have been a PA for G6 over the last 18 months. I came to work in Glasgow after my office in Dundee was closed as part of the Building our Future programme.


With a bit of notice, I could organise for the person to come along to a team meeting/listen in to calls and get a feel for what is happening on the Making Tax Digital programme within HMRC.


Shadowing would bring a person closer to project working in Making Tax Digital for Business and seeing what happens “in the background” before making big changes for our customers.

CS Local Scotland

Job shadowing / Mentoring opportunities for Civil Servants working in Scotland



Department: DWP

Location: Falkirk





Your details

Name: Yvonne Robertson

Grade: EO

Role: Independent Tier 2 Assurance Checker



I began working in Civil Service in 1995 as a casual AA and like many have just never left since. I have worked as a processor for Income Support in Inverness before moving to Falkirk and becoming a Team Leader for Child Support Agency. I have had various roles within CSA before moving into Tier 2 Assurance of Child Maintenance products as a remote checker. This is where I got my first experience of managing people remotely before moving into a Business Partner role, working with various stakeholders, internal and external. My current role has moved away from Child Maintenance and I now do assurance of Universal Credit.


Attending meetings via telekit and seeing what is involved in the assurance process, including seeing how we feed into getting amendments to instructions


I can give an insight into the importance of making sure that all customers are given the same level of service and what can happen when things go wrong

CS Local Scotland




Department: DWP – Counter Fraud and Compliance

Location: Kilmarnock

Duration per session: (1 day / ½ day) 1/2 day mentor, ½ day job shadow



Monthly/Quarterly

Do you agree for your details to be added to a database of hosts? Yes Your details

Name: Susan Ward

Grade: G7

Role: Area Leader, Counter Fraud and Compliance

No of years in your current role: 1 Brief description of you and your work history

I am passionate about people and opportunities, encouraging people to think about their career within the Civil Service. Having worked in DWP since 2001, I have progressed from AO to my acting G7 role, working in different operational teams across DWP. I have been able to benefit from various learning opportunities, and like to see teams and individuals being able to do the same, investing time in something that helps them personally or improves customer service. It isn’t always about progression, but more about keeping people engaged in their work.


My day to day role in CFCD, observing me working with my teams attending meetings, telekits.


I can share my own career experience about the various roles that I have had, and what I have learned along the way. It will give participants the opportunity to see a different part of the Civil Service to the one that they work in, and increase their network. It will also give me the opportunity to increase my own Network and learn from others that I meet.

CS Local Scotland





Department: DWP

Location: Bellshill Jobcentre Plus




Bi - monthly


Your details

Name: Linda Russell

Grade: SEO

Role: Senior Leader Counter Fraud and Compliance Directorate

No of years in your current role: 6 years


Started work when we were known as DHSS, then DSS followed by BA then DWP. I have worked as Administrative Officer upwards and in various locations and functions across DWP. I was part of an ‘in house’ team at one point in my career managing and leading the Royal Mail 1.4 million contract for DWP Scotland, building relationships both internally and externally. I currently lead Fraud teams across West of Scotland whilst collaborating and partnering.


Visiting Fraud teams from various areas from case prep to criminal investigation. Listening to telephone conferences, attending meetings, dealing with e mails. Leading on CFCD values and behaviours whilst engaging with our people.


An insight into DWP operations and leadership. Sharing DWP values and behaviours towards making DWP a brilliant place to work within the Civil Service. Understanding of the work of Counter Fraud and Compliance Directorate and their partners.

CS Local Scotland




Department: HMRC

Location: Glasgow

Duration per session: (1 day / ½ day) Flexible


One off Opportunity Weekly Monthly Other (please specify below) Subject to the need of the individual. Happy for shadowing at one meeting or to spend a day in the life of.


Your details

Name: Ann Cooper

Grade: G7

Role: Lead support for Implementation of the new HMRC Glasgow Regional Centre



I have 34 years’ experience with HMRC having worked my way up through the grades in various roles. I’ve held managerial posts but most of my recent career have been spent in project work. I spent several years working for Digital Transformation. Very exciting to be part of the department’s digital evolution. My current role sees HMRC’s exciting transformation programme to become a smaller, yet more highly skilled department, based in 13 modernised Regional Centres – my role is to help lead the implementation of the Glasgow Regional Centre. I am responsible for helping to oversee the transition of 5500 staff from our 5 main offices into the new building. This is a fast paced environment with many challenges but equally rewarding to be part of the biggest change HMRC will ever implement.


That really depends what you need. We can arrange for you to attend one of my meetings to learn a bit more about HMRC or we can agree a mentoring arrangement where I can help use my experience to help you develop your career.


An insight into 34 years of experience working in lots of different environments with a whole variety of stakeholders delivering both front facing customer services and considering the huge people impacts of transforming a department within budgetary constrictions. An insight into how senior grades operate and an opportunity to observe my leadership style Am honest supportive approach to your career plans and aspirations from my perspective.

CS Local Scotland





Department: Department for Work & Pensions

Location: Falkirk or Glasgow (but other sites possible)

Duration per session: (1 day / ½ day) Flexible (1 day shadowing)


Aim for monthly depending on business pressures


Your details

Name: Andrew Dunbar

Grade: Grade 6

Role: Regional Leader (DWP Counter Fraud Operations)

No of years in your current role: 1 Year


Career Civil Servant of 31 years with half of that in senior roles across operational delivery, programme management and finance all within Department for Work & Pensions. Recognised for my customer centred and people focused approaches. Genuine interest in helping talented aspiring colleagues reach their potential through coaching and mentoring.


Shadowing – joining me for a day/half day to experience the demands of multiple leadership meetings across a range of subjects whilst handling competing pressures


Insight to leading large operational delivery teams (c 700 – 1,600 people) through complex transformation programmes with a lens on people engagement and customer service Experienced mentoring to help achieve personal goals(repeated success in helping junior grades reach senior leadership roles in under 5 years)

CS Local Scotland





Department: CMA

Location: Edinburgh





Your details

Name: Alistair Hill

Grade: HEO

Role: Policy and Project Officer

No of years in your current role: 1 year


I joined the CMA over a year ago taking up a key role working on our expansion project in Scotland which has facilitated wider organisation transformation within the CMA. I’m currently advising the Scottish Government on competition and consumer policy issues relating to the Transport (Scotland) Bill 2018. More recently I have promoted our Stop Cartels campaign and I have lead our engagement with Scottish universities.


My role is typically split between our policy, advocacy and stakeholder engagement and working on our project to grow in the Devolved Nations. I am happy to discuss either aspect of my role in more detail.


Shadowing me would be the chance to find out more about the role of the CMA. My experiences of working with colleagues cross location in London and in the Devolved Nations. I’m also happy to offer my experience working on an organisational change project.

CS Local Scotland




Department: Home Office

Location: Festival Court, 200 Brand Street, Glasgow




Monthly


Your details

Name: Robert Warrington

Grade: G7

Role: Operational Lead - Asylum Safeguarding Hub



I am a Civil Servant with 30+ years’ service and have worked in multiple customer facing teams at all levels of the organisation. I’m a good communicator, an empathetic listener and skilled problem solver. I am experienced in leading teams and individuals through change by supporting them to develop and enhance capability for moving forward effectively.


When shadowing I am happy to adapt any session to meet the needs of the individual. When mentoring I like to get to know the individual and understand their challenges. I am open in my dealings and flexible in my approach and will work towards the goals that the individual identifies as important to them.


I focus my energies on developing staff and myself for future team and career challenges and

seek out activities that add value. I believe that I can assist participants to look at things from a different angle which can often help when working towards goals.

CS Local Scotland





Department: Counter Fraud & Compliance Directorate (CFCD)

Location: Dundee UC Service Centre




Once every 2-3 months


Your details

Name: Iain Coull

Grade: A/SEO

Role: Senior Leader – North of Scotland



I joined DWP in 1979 as a casual Clerical Assistant, progressing through the grades to HEO and am currently employed in a long term TDA opportunity to SEO. The majority of my 39 years in the Department have been spent in criminal fraud investigation, working as an Investigator or Manager


I could provide a detailed overview of CFCD, its various functions along with my own role and how it fits into the overall structure. I could also describe the current aims and objectives for my part of the business, the direction in which we’re travelling and my personal view on the benefits that this has delivered. If desired, I could also provide short sessions from a Fraud Investigator, Admin staff and Surveillance Operatives who could provide a first-hand account of their various roles.


A good overall knowledge of CFCD and its purpose. An insight into how the business is currently run, the strong emphasis placed on quality of customer service and our relationships with DWP partners as well as other Government organisations

CS Local Scotland




Department: Cabinet Office, Constitution Group

Location: Edinburgh, Melville Crescent





Your details

Name: Will Wickman

Grade: Band A / Grade 7

Role: Senior Policy Advisor – Trade & Constitution

No of years in your current role: 0.1 Brief description of you and your work history

• MSc. International Relations & History • Civil Servant of 4 years • Spent 3 years on the CS Fast Stream, in roles ranging from: Job Centre manager,

international energy policy advisor, strategy advisor for dept. health, planning and analysis advisor at DExEU

• Having spent 2 years of my career working on a broad range of issues at DExEU, I am now working on the constitutional implications of EU exit for trade policy, and ensuring UKG trade policy fully reflects the interests of the four nations of the UK


• Discussing complex policy / constitutional issues and joining high level calls / meetings in an observer capacity

• Brainstorming strategic approaches • Learning about effective working at the heart of Whitehall – across CO, DIT & DEXEU • Career advice and remote working approaches


• Policy experience • Strategic thinking experience • Effective collaborative working • Output driven approaches • Career progression advice

CS Local Scotland





Department: Department for Work and Pensions

Location: Hamilton





Your details

Name: Ann-Margaret Eadie

Grade: EO/Band C

Role: Quality & Assurance Tier 2 Checker for Interventions



I have over 25 years of experience within various directorates/job roles within the Department of Work and Pensions. Including Working in a front line environment, processing benefits, Analytical and MI reporting roles to my current role in assurance the work that interventions staff complete is in line with our current customer journey, identifying errors and feeding back to operations to improve performance and reducing fraud and error. I graduated in 2014 with a BSc


This can be tailored to the individual, from an overview of DWP roles or more job specific and how I utilise IT in my day to day work.


An insight how we monitor our process to ensure we are providing the best service to our customers while reducing fraud and error within DWP.

CS Local Scotland





Department: Social Security Scotland- Scottish Government

Location: Glasgow or Dundee

Duration per session: (1 day / ½ day) flexible



Happy to tailor the opportunity to meet the needs of the participant (s).


Your details

Name: Anne Mackie

Grade: C1 (Grade 7 equivalent)

Role: Business Analyst- Head of Continuous Improvement

No of years in your current role: 4 months with SG


I have been working in a change role for more than 15 years now in a variety of different roles and in different organisations. Although new to Scottish Government, I worked in DFID as a Business Analyst/Service owner for one of their main corporate tools and with HMRC as a Senior PaceSetter Practitioner and also as a Project manager. With a keen awareness of the impact of change, I am passionate about helping people understand/embrace change.


My current role cuts across all areas of Social Security Scotland. This is an exciting time for the Agency as once fully operational we will be responsible for delivering 11 benefits to 1.4 million people who rely on them. So you could be helping me develop/deliver training material, facilitate workshops or supporting After Action reviews and Lesson learned events.


I have a broad knowledge of a wide range of Business Analyst and Continuous Improvement (CI) techniques and practical experience in engaging people in the use of these. For anyone interested in CI and change, I would hope that they would learn more about techniques, facilitation skills while also finding out about the new Social Security Scotland Agency.

CS Local Scotland





Department: Counter Fraud & Compliance Directorate -CFCD

Location: Bellshill JC

Duration per session: (1 day / ½ day) Could be either ½ or full day



One of opportunity


Your details

Name: Angela O’Neill

Grade: G7 currently on TDA to G6

Role: CFCD transformation

No of years in your current role: 1 month


I have 31 years experience within DWP, and I’m still enjoying my career. My experiences has ranged from working in the “Broo”, Jobcentre and various operational roles within the Fraud and Error arena. My passion is people and I’ve lead the CFCD national people forum. I have experience of leading national initiatives, this involved migrating 32 Scottish Local Authorities into DWP. A focus on people as well as performance was essential. Recently, I’ve been involved in the CFCD restructure of job roles.


An insight into how CFCD has transformed into a new directorate and how it has involved everyone by them having the opportunity to participate. I’m responsible for the CFCD change advocates, so how we have used this group of people to change the culture and land change better into the business.


This opportunity will be different depending on the individual and their current role and responsibility. Hopefully people will gain an understanding of how we involve staff including the advantages and tensions this brings. It will provide an understanding of the big picture and the importance of collaborating with key stakeholders.

CS Local Scotland





Department:

Child Maintenance Group, Department for Work and Pensions

Location: Parklands, Callendar Boulevard, Falkirk

Duration per session: (1 day / ½ day) One hour sessions



Monthly or on an adhoc basis on request – by telephone or face to face


Your details

Name: Arlene Sugden

Grade: SCS1

Role: Child Support Agency Director (CSA)



I have significant experience in leading large functions and transformational change agendas. I’m extremely passionate about continuous personal development, growing my own mind and helping others achieve their own potential. I’m an experienced CSL mentor and coach. I joined the Inland Revenue as an AA in 1984 spending my first 6 years as a Debt Collector before moving into Facilities Management. I’m a qualified HR Professional with a 13 year career in HR, largely in HR Operations & Advice and Senior HR Business Partnering. I’ve led HR Shared Services transformation from poor performance benchmarks to become an award winning Organisation as a result I was appointed OBE in the 2013 Queens Birthday Honours. I’m an experienced Lean/Continuous Improvement Practitioner having spent 3 years working with Unipart Expert Practices rolling out lean/CI within HMRC Corporate Functions. I work in DWP as CSA Director accountable for closing down the Child Support Agency after a legacy of 25 years. A challenging role moving customers to the new Child Maintenance Services, finding future roles for colleagues across 21 locations, delivering legislation to handle legacy unpaid maintenance and ensuring 3 IT systems are cleansed, archived and closed. Additionally I am Operational Leadership Team lead for Child Maintenance Group’s People Strategy and Chair of the DWP Network, Scotland.


Confidential conversations that provide clarity on performance and/or development goals; support and coaching on options; clear contract in expectations and how we work together.


Goal setting; genuine interest in you; open honesty; shared knowledge and life experience; guidance and advice; direction on options and resources; insight into senior/corporate culture; networking opportunities and introduction to contacts. Encouragement to achieve.

CS Local Scotland




Department: HMRC

Location: Bathgate Pyramids





Your details

Name: Julie McHugh

Grade: SCS

Role: Deputy Director, PT Operations Scotland



I am a career Civil Servant, starting as an AO in Debt Management before taking time out to raise my family and gain a first class honours degree in Psychology. In 2005, I joined the fast track Inspector Development Programme in HMRC Compliance and completed my training as a tax professional in 2009, majoring on Corporation Tax. In 2010, I moved to Large Business Services where I led tax specialist teams in Scotland and Northern Ireland and I was also lead tax specialist for a number of household name customers in the Alcohol & Tobacco and Manufacturing industries. During my time in Large Business I worked on a wide range of tax specialisms, including Corporation Tax, Employment Tax, Excise, Stamp Duty and VAT. I first came to the Operational Delivery Profession in September 2012 when I joined PT Operations and I have held several posts, including Deputy Director for the Contact Centres, before joining Customer Products and Processes as the PT lead for the Making Tax Digital Programme for eight months in 2015. I returned to PT Ops in June 2016, taking up the post of Deputy Director for Scotland. I am also the Building our Future Regional Implementation Lead for Edinburgh region. I live just outside Glasgow with my husband Martin, two daughters, and my incredibly spoiled dog, Shane, a very lively Lhasa Apso puppy.


A shadowing session could involve an invite to my Senior Leadership Meeting, or a staff forum or a visit to one of my 5 sites in Scotland (East Kilbride, Bathgate, Dundee or Glasgow).


• Direct access to a Senior Leader in a very busy operation area • An insight into strategic leadership • Mentoring advice

CS Local Scotland





Department: DWP

Location: KILMARNOCK

Duration per session: (1 day / ½ day) 0.5 DAY



I AM HAPPY TO TAYLOR TO INDIVIDUAL REQUIREMENTS


Your details

Name: SUE COOMBES

Grade: SEO

Role: OPERATIONAL MANAGEMENT



Previously in CCIIS, managing DWP Internet Desk for on-line surveillance. Also managed IGOs (information Gathering Officers) who performed financial checks on suspected fraud cases. Responsibility for Incident Managers, who managed cases on FRAIMs to ensure correct routing for Investigation or Compliance activity. Currently manage 15 sites with 258 staff across CFCD Interventions and Case Preparation as well as Local Service Admin. Interventions Operational Management involves ordering rules for case management to ensure over or underpayments of benefit are detected and the case is correct going forward. Case Preparation assesses and routes cases via FRAIMs for Compliance or Investigation. Managing a large work force with diverse responsibilities.


I feel that would be a joint decision between myself and the individual.


Experience of Operational Management in a multi discipline area.

CS Local Scotland





Location: Rosyth




As often as they want


Your details

Name: Paul Hood

Grade: Grade 7

Role: Head of Operations



My whole career has been in the MOD. Starting in 2006 at Defence Science and Technology Laboratory in Hampshire, I then did a few roles in MOD Whitehall as a Counter Fraud Specialist, Intelligence Analyst & Team Leader, IT and Operating Model Transformation Manager, Comms Lead and other bits-and-bobs. Moving back to Scotland in 2018 I am now the Head of Operations for the MOD’s Security Services Group.


The opportunity to attend an Security Services Group’s (SGG) Executive Committee and/or Operations Board; engage in my regional performance and finance reviews and engage in the activities of SSG’s 2020 Vision such as developing new business processes. I would share my views and insights on career progression, offering advice and support on an enduring basis – not just for one day.


Guidance, advice and personal opinions on how to reach Grade 7, ongoing and enduring support and advice, access to MOD contacts across various professions, a friendly face in an otherwise daunting and complicated organisation, support with job applications and L&D advice.

CS Local Scotland





Department: Department of Business, Energy and Industrial Strategy

Location: Aberdeen




Monthly


Your details

Name: Audrey Banner

Grade: Grade 7

Role: Head of Policy and Financial Governance



I have been in the civil service for over 30 years, working in BEIS (previously DTI and DECC) for 12 years and previously in DWP. Working in public facing roles in early career more recently briefing, speechwriting, policy development and financial governance.


It would depend on the person, but happy to share my knowledge of work areas and progression through grades.


I have a very broad experience, working with Ministers and complex policy development, they could gain an insight into other areas of government through to handling difficult situations.

CS Local Scotland





Department: DWP CFCD NINO

Location: 1 Atlantic Quay, Glasgow

Duration per session: (1 day / ½ day)


One off Opportunity Weekly Monthly✓ Other (please specify below)

Do you agree for your details to be added to a database of hosts? Yes✓ No

Your details

Name: Eric McLean

Grade: SEO

Role: Senior Operations Manager



I have gained considerable experience during my time in DWP leading teams which have included Counter Fraud teams, Benefit Offices and Centres, Job Centres and NINO interview and Decision making sites. I also have keen interest in continuous improvement (Lean) which I have practiced in the work streams/site that I have lead


Share my experience in leading teams and how I have utilised Continuous Improvement tools in the business plus how I have encouraged and engaged my people to be leaders, generate ideas and become more involved in the decision making. I would also tell the NINo story and how that has developed over the years and working with OGDs sharing knowledge and information that enhance the customer journey.


What we do in CFCD NINO, share my leadership experience and the benefits of working with OGDs

CS Local Scotland






Location: Edinburgh

Duration per session: (1 day / ½ day) shadowing ½ day




Your details

Name: Janani Paramsothy

Grade: Grade 7/ Band A

Role: Senior Policy Advisor, UK Governance and Devolution

No of years in your current role: Less than one year


I am currently based in Edinburgh primarily working on EU Exit and Union issues. Part of my role is also about the Cabinet Office’s agenda to grow UKG presence in the devolved nations. Prior to this, I ran our Director General's office (UKGG) managing policy across the constitutional and devolution space. I came to the civil service straight from university and have worked in a range of policy areas, primary in constitution and health.


Shadowing will largely depend on the day – my main meetings are London based and I often travel down. Someone is welcome to join me on one of those days if they can! Otherwise I have a series of meetings usually via the phone, and lots of coordinating advice/ writing it.


Exposure to the centre and EU Exit work, tips on core civil service work.

CS Local Scotland





Department: Business, Energy & Industrial Strategy

Location: Aberdeen





Your details

Name: Lorna Ramsey

Grade: G7

Role: Head of Offshore Decommissioning Programme Team



My background is in Physics which enabled me to join the Civil Service in 2007 as an operational research analyst. I spent 10 years in Whitehall before transferring to Aberdeen. I’ve had a range of roles starting as an analyst looking at the impact of school funding policies before moving into corporate functions, finance roles then business manager in school funding then nuclear energy. I now work in offshore decommissioning, back in my home city of Aberdeen.


Background on different Civil Service career paths based on Whitehall experience. Overview of operational delivery in a regulatory body.


Awareness of different Civil Service career paths. Insight of operational delivery and policy interactions by a regulatory body.

CS Local Scotland





Department: MOD

Location: HMNB Clyde

Duration per session: (1 day / ½ day) As required



Weekly or as required


Your details

Name: John Cole

Grade: Grade 7

Role: Asst Head People & Organisation Development



My post is responsible for Organisational Capability, ensuring that we have the right number of people with the right skills to deliver our outputs. . I have worked in a numbers of posts but my career background is mainly in HR with experience in roles such as HRBP, Case Advisory and other People related role and projects. I have also worked in ACAS as a Senior Adviser/Conciliator. I have benefitted throughout my career by being both mentor/mentee


No fixed format and we could agree based on and specific targets for the shadowing. Could focus on post activity or wider Departmental activity.


Broader opportunity to understand how HR can actively support the business in an operational and reactive environment as well as an understanding of how MOD operates, including Engagement and Trade Union partnership.

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