csi group capabilities
TRANSCRIPT
CSI Consulting LTD
Value Proposition
- Siddharth Sen
AGENDA
CSI Consulting Ltd – Corporate Overview
Technology Integration Services Practice• Data Warehousing and Business Intelligence• Enterprise Application Solutions• Strategic Sourcing of IT Professionals
Other SBUs / Practices
Value Proposition
Company Introduction
CSI Consulting (US) is a member of CSI Group headquartered in Toronto, Canada.CSI group companies are heavily diversified into almost all segments of the IT services domain.We are in the business of keeping internal and external customers happy for more than a decade. Some verticals are more than three decades old.CSI Consulting is offering a wide spectrum of IT Services in US, taking all the core competencies of the group companies into consideration.We can offer services in the various areas –• Project Implementation.• Staff Augmentation.
We have a huge global talent pool of 25000 strong with current payroll strength of 1100.
CSI Consulting Ltd –Corporate Overview
Corporate factsEnterprise wide technology partnerDeployed Resources: 1000+ (across locations) Partnerships :• IBM• ORACLE• MICROSOFT• WIPRO
40% CAGRFocused Practices• DW BI• EAS – SAP, P/Soft, Oracle,
Siebel, Ariba• Project Management• IT Security and Governance• Knowledge and Content
Management
North AmericaTorontoOttawaWinnipegColumbus, OHGainesville, FLSacramento, CA
InternationalUK, Mexico, Singapore & India
Business historyHeadquarters: Toronto, CanadaEstablished 1996Global execution capability
• SME
Group Companies
CSI Consulting
Inc
CSI America Inc
(US)
CSIe-Secure
CSI Consulting
Ltd (UK)
Mentor TechSource Knowledge
GenusBates
Project Management
CSI Software Pvt. Ltd(India)
CSI Networks
Group Hierarchy
Ajit SomeshwarPresident CSI Group
Amitabh CDirector - CSI Consulting
Siddharth SenBusiness Head - EU
Matty NarasimhanBusiness Head - CANADA
Charles McDougallBusiness Head - Bates
Wayne KingBusiness Head
– Knowledge Genus
Venkata BasavaiahBusiness Head - India
Michael GroffBusiness Head
- Mentor TechSourceMunjal Kamdar
Business Head- CSI eSecure
OUR VALUES
Local Focus, Global Reach.
Continuous Evolution to exceed customer expectation.
Addressing Tomorrow’s Issues Today !
Credible, Efficiency - Driven Track Record.
Aggressive but Sensitive to Internal and External Clients.
OUR CAPABILITIES
Global delivery model• Talent pool access capability across Americas, Asia and
Europe. Headquartered in Toronto, CanadaGlobal Representation: Americas (Canada, USA and Mexico), Europe (UK), APAC (India, Singapore).Ability to build complete solutions.Ability to provide effective, timely, resource solutions.Industry expertise: BFSI, Energy and Utility, Manufacturing, Pharmaceuticals, Government, Retail.Technology expertise: DW/BI; ERP/SCM/CRM, Testing; Infrastructure, IT Security, Information & Project Management.
CORE COMPETENCIES
TECHNOLOGY INTEGRATION SERVICES PRACTICE:
DW & BI EXPERTISE
BI & DW CAPABILITY
Domains
Services
Data Warehousing
team of 200+
employees and
consultants.
Annual growth is
around 30%.
Over 500 + years of
BIDW experience.
Facets
Differentiators
Dedicated in-house
Competency Center.
Partnered Onsite –
offshore delivery of BIDW
projects ensuring cost
savings of up to 35%
Multiple end to end data
warehousing engagements
with team sizes ranging
between 7 – 25.
Very short ramp up time
frame for highly skilled
resources.
Very competitive onsite
rates.
BFSI
Energy & Utility
Retail, CPG, FMCG
Manufacturing
Telecom
Healthcare
Government
Transportation &
Logistics
Pharmaceuticals & Bio
Technologies
Industry Solutions
Enterprise BI
Consulting
Project Staff
Augmentation
Managed Services
BI & DW SERVICES PORTFOLIO
Consult Architect Integrate Manage
BI & DW Solution Framework
Business & Information Analysis
Roadmap for Implementation
DW Project Management
Data Modeling
DWH Application
ETL Architecture
Technical Architecture
Metadata Management
Tool Evaluation
Proof of Concept
Design Implementation
Development & Deployment
Data Warehouse Administration
Capacity Planning
Data Warehouse Audit
Performance Tuning
Data Warehouse Maintenance
Managed DW Services
BI & DW TECHNOLOGY EXPERTISE
ETL &DATA CLEANSING
DATASTORAGE
SOURCE SYSTEMS
DATA ANALYSIS & REPORTING
M E T A D A T A
ERP
CRM
SCM
LegacySystems
Web Data
External Data
ExtractExtractTransformTransformLoadLoad
STAGING
AREA
EnterpriseData
Warehouse
HR
Sales
HR Sales Mktg
DATA MARTS
ODS
EnterpriseData
Warehouse
HR
Sales
HR Sales Mktg
DATA MARTS
EnterpriseData
Warehouse
HR
Sales
ODS
Data Visualization
OLAP Reports
Data Mining
Data Visualization
OLAP Reports
Data Mining
Informatica
Constellar
Cognos Decision Stream
MS DTS
Datastage
SAS
Oracle Warehouse
Builder
Informatica
Constellar
Cognos Decision Stream
MS DTS
Datastage
SAS
Oracle Warehouse
Builder
PowersoftWarehouse Architect
ERWINOracle Designer
DATA MODELLING
DATA MANAGEMENT
OracleSybase
SQL ServerTeradataSybase
DB2Informix
OLAP
EssBaseBusiness Objects
CognosBrio
MicroStrategyMS OLAP
Seagate Holos/InfoOracle Express
SAS E-MinerBusiness Miner
SPSS ClementineIBM Intelligent Miner
SGI MinesetCognos Scenario
DATA MINING
Oracle DM Suite SAP BW IBM Visual WarehouseOracle DM Suite SAP BW IBM Visual WarehouseDW/DM SUITES
SAS Platinum Repository PrismSAS Platinum Repository PrismMETA DATA
BI & DW RESOURCE DISTRIBUTION
6%15% 4%
37%34%
4%
BI/DW Project Management
BI/DW Architects
Business Analysts
ETL Consultants
OLAP Consultants
Data Quality Consultants
12%
16% 36%
24% 5%7%
Informatica
Cognos DecisionStream
MS DTS
Ascential Data Stage
Oracle Warehouse Builder
Others
24%
30%13%
9%
7%
5%4%
8%
CognosBusiness ObjectsMicrostrategyOracle BrioActuateHyperionCrystal
Growth in BI & DW Consultants
Total Resources
OLAP Resources ETL Resources
2560
125160
210225
0
50
100
150
200
250
2002-03 2003-04 2004-05 2005-06 2006-07 2007-08
BI & DW – Clients (Direct and Partnered)
BFSI Retail & Utility Manufacturing Healthcare & Pharma
Nationwide Insurance
Statestreet
Citigroup
Capital One
Cadbury Schweppes
HE Butt
Best Buy
Colgate-Palmolive
Pepsi
Anheuser-Busch
Albertsons
Reliant Energy
Cooper Industries
Brady Corp.
General Motors
Weyerhaeuser
Sony
Daimler-Chrysler
Cardinal
Medtronic
Eli Lilly
Healthways
BlueCross BlueShield
GSK
Eli Lily
Pfizer
Janssen Ortho
Data Organization
• Staging• Cleansing• De-duping• Obfuscation• Certification• Governance• Standards
Enterprise Data WarehouseData MartsMOLAP / ROLAPCubes
ODSTDS
CDI Hubs
• Security• Metadata• Standards• Audit &Control• Data Validation
• Compliance
Data Enrichment
• Data Mining• Aggregates• Pre-calculations• Summarization
Portals,DashboardsKPI,EPM Scorecards
External Data FeedsAdvanced Analytics
Information Dissemination
Data Acquisition Data Quality
Infrastructure Compliance
REPORT MANAGEMENT
TECHNOLOGY INTEGRATION SERVICES PRACTICE:
ENTERPRISE APPS. SOLUTIONS
EAS: SKILLS MATRIX
Front OfficeBack Office
Decision Support
Core ERP Customer Relationship
Supply Chain
SAP SIEBELSAP CRM
i2
PeopleSoft
SAP APOAriba
Oracle
EAS Competency
Ons
ite
/ O
ffsi
te
GLO
BAL
DEL
IVER
Y
BFSI Hi Tech & Discrete
Consumer Products/Retail
PublicSectorLife Sciences
Logistics Practice
Tools and Services
Financial and Corporate Practice
Technology Practice
Enterprise Portal, Process Integration (XI,BPM), Data Unification (MDM), Custom Development,Duet, Service Enabled Solutions, BASIS, mySAP Component Administration, Upgrader.
Financial Accounting & Controlling, Financial Supply Chain Management, Corporate GovernanceHuman Capital Management, Strategic Enterprise Mgmt, Business Intelligence, EPM
Supply Chain Management, Supplier relationship management, Global Trade ServicesCustomer Relationship Management, Logistics Execution, Product Lifecycle Management
Upgrade Uptimizer, Hot Pack Analyzer, ArchievePac, SPEED, PMT, Synergy
EAS Practice – Services Portfolio
Core Services• Implementation• Offsite Development• Staff augmentation• Support Services • Post Go-Live Support
Extended Services• Custom Enhancements• New Roll Outs • Offshore Functional
and Technical support• Support for onsite
training and documentation
• Tools deployment
Advanced Services• Planning for ERP II,
Upgrades • ERP II Implementations• Global Roll outs• Platform Migration• Technology Roadmaps• Optimization Services• Best practices
Strategic Services• Application Mgmt Services• Continuous Business Improvements• Compliance Services• Process Optimizations• Spot Assessments, Functional &
Technical
EAS RESOURCE DISTRIBUTION
5%18%
27%
14%24%
12%
Project Managers
Tech Arch / Security / BASIS
Functional Consultants
New Dimension Products
Technical (RICEF)
Applications DBAs/QA
22%
17%
13%
11%
17%
20%DW/BI 7
EPM
NetWeaver
SRM/MDM
Oracle R12
Others
37%
24%
21%
7%
7%2% %
SAPOracle e-BizPeopleSoftJD EdwardsAribaMicrosoftBiz One
Growth in EAS Consultants Total Resources
Skills Matrix
80130
190250
390425
0
100
200
300
400
500
2002-03 2003-04 2004-05 2005-06 2006-07 2007-08
Skills Matrix by Business Area
EAS PRACTICE: BENEFITS TO CLIENTS
• Cost effective outsourcing model – In-House Employees and External Consultants.
• CSI Pricing Model ensures that Onsite Consultant prove Cost Effective -Relocation as opposed to Telecommuting.
• Ability to Ramp Up / Down as per Project Needs.• Highly skilled operations team to Pre-Screen candidates.• Over 60% Consultants are Certified in different modules.• Offsite center for providing remote maintenance and support.• Attrition managed through optimum Backup Resources and Retraining
Procedures.• Knowledge Retention - Maintain critical Project Resources for re-use by client.
Value for money services to Clients
EAS – Clients (Direct and Partnered)
BFSI Retail & Utility Manufacturing Healthcare & Pharma
Canada Life
Great West Life
Charles Schwab
State Street Bank
Nationwide
Zurich North America
Capital One
Cadbury Schweppes
Colgate-Palmolive
Anheuser-Busch
Albertsons
Reliant Energy
Convergys (Dupont)
AT&T
Pitney Bowes
E-Bay
Suncor Energy
Level 3
Ontario Power
Iron Ore Co.
KennaMetal
AMAT
Brady Corp.
Honda
Weyerhaeuser
Sony
Daimler-Chrysler
Sony Electronics
Cardinal
Medtronic
Eli Lilly
Pfizer
VALUE PROPOSITION
Domain Capabilities± BFSI
± Strong understanding of Banking and Financial Services business process
± Business Analysts and SME deployment.
± Packaged Solutions: ERP/SCM/CRM; DW/BI; Testing Services; Infrastructure
± IT Security± Microsoft, IBM product suite.± Technology Infrastructure services.
■Technology Capabilities
± End to End services± Flexible global staffing model± Flexible global delivery models± Time tested Methodologies± Quality Management
■Service Capabilities± Onsite Presence± Off-Shore staffing models and
co-sourcing model results in cost reduction
± Multi skilled resources± Customer Satisfaction Survey
■Customer Satisfaction
A Unique Value Proposition for the BFSI vertical
TECHNOLOGY INTEGRATION SERVICES PRACTICE:
STRATEGIC RESOURCING
STRATEGIC STAFFING MODEL
Understanding of client’s Business and IT Requirements.
We spend time to get an accurate description of the requirement before commencing our search.
Highly Skilled Operations Team to ensure the right fit. Most of the team members have been in CSI for over 5 years with at least 8 years in the IT Industry.
Access to an extensive Database of IT professionals. This is ourProprietary Database and not limited to search engines like Dice/ Workopolis/Monster.
Excellent Consultant-2-Consultant Networking to provide the best fit at short notice. This comes with years of experience in this Industry.
Use of Advanced Pre-Screening Methods for initial selection.
RECRUITMENT PROCESS - SCHEMATIC
Client
ClientInterview
AccountManager
AccountManager
TechnicalRecruiter
Practice Mgr.VP Technology
HumanResources
Candidate 1 Candidate 2
Consultant commences
work with client
•Technical skills•Client Environment•Specific requirements•Resource Re-usability•Client Project Resource Plan
Pre-submittal review
Approved
•Mapping client tech requirements vis-à-vis qualifications & experience•Telephonic Screening•Written Test / Computer Based Test (CBT)•Technical Interview•Evaluation of Projects executed•Profile of clients•Analysis of Technical fit•Methodology for addressing client project resource augment plans vis-à-vis bench plan•Status Check & Security Clearance•Suitability to client work environment•Communication & Presentation•Immigration & Visa•Time Sheets & other documents
Reference Check
VALUED ADDED SERVICES
Quality Resources at extremely competitive prices
Access to Consultants with specialized skills.Advantage of low overheads at CSI is passed on to our Clients.
Detailed Assessment of Candidates
At all 3 levels - Operations, Practice/Account and HR.Candidates for critical positions are met personally to ensure right fit.
Consulting Support and Assistance to Candidates and Clients
Customized interviews to assess and prepare candidates.
Job Description assistance
Job description fine tuned collectively with client.
VALUE ADDED SERVICES
Specialized Recruitment TeamTeam has a wide network of specialists not found on job boardsExcellent soft skills and negotiation skills
Consultative Market IntelligenceSometimes there is a mismatch between client and candidate expectations regarding skill-sets and salary. We provide information to correct that imbalance.
Extensive Database of Specialized CandidatesCSI has a proprietary database of 25,000 candidates
Background CheckSometimes required to be conducted by clients in regulated business pr federal government. CSI retains the services of Cluso or Backcheck for the same.
WHAT MAKES CSI UNIQUE?
• Understanding the Client’s Environment & Business Dynamics
• Personalized Service is our Principal Core Value
• Competitive Pricing
• International Presence and Global Delivery
• Attrition Management
• Knowledge Retention
OUTSOURCING PRACTICE
OUTSOURCING SOLUTIONS
Devised outsourcing solutions tailor-made to provide value added services to clients.Engagement Models:
• Project/Deliverable based outsourcing: ON/OFF model (IT Security, EAS, DW/BI and Testing)
• Offshore outsourcing for T&M based skills delivery (recruitment and sourcing from India).
• Participation in large outsourcing deals (partnered with Wipro or Infosys – management and staffing for onsite and SMEs).
• Co-sourcing solutions (to manage client expectations in retaining specific business skills)
TRANSITION DURATION & RESOURCE REQUIREMENT
Continuous Improvement
Pre -Knowledge Acquisition Phase
Knowledge Acquisition Phase(KAP)
CSI Training, Pilot Phase(Transition)
Steady State
1-2 weeks 6 - 12 weeks 2 - 4 weeks Ongoing
Customer team involvement across
different phases
Application Outsourcing Setup
TeamClient Team§ Program Manager§ Project Manager§ Application
Owner/s
CSI Team§ Program/Delivery
Manager§ Project Manager§ Team Members
TeamClient Team§ Application
Owner/s§ SMEs§ Team Members§ Project Manager/s§ Business Users
CSI Team§ Project Manager§ Project Manager/s§ Team Members
TeamClient Team§ Project Manager/s
CSI Team§ Program/Delivery
Manager§ Project Manager/s§ Team Members
TeamClient Team§ Application Owners§ SME’s§ Business Users
CSI Team§ Program/Delivery Manager§ Project Manager/s§ Team Members
PROCESS – DEVELOPMENT PROJECTS
Phase Deliverables Activities
Decide/Define Estimates Project Plans Participate in JAD sessionsUnderstand requirements
Design Prototype/POCHigh level DesignDetailed Design
Technical SpecificationsUnit Test Plan
Develop Unit tested CodeStatus ReportsReview Check lists
Development of code (JSP/ASP, beans, components, HTML, XML)Clarifying issues with business/Functional analysts Format code using coding standards specified.Run the code through a static analyzer which points out the
potential problem areas in the code.Unit testing of all components ( test plan will be generated with
technical spec)Integration testing - with all modulesAnalyze and evaluate Change Requests. Code walk thru/ reviews
Test System test plans/CasesSystem tested code User accepted code ( ready
for prod move)Load/Performance
Plan/Tests
Create system test plansQA Check listsCode move to Q/A regionAddress Q/A issues/ bugs Evaluate Change Requests
Deliver Code move to Production Turnover co-ordinationProduction Implementation
To RTB/Support
PROCESS – SUPPORT PROJECTS
Call reported at Help desk.
Help Desk pages for Support on call
Help desk assigns ticket to appropriate queue & Status is
changed to REPORTED
Phone Call/Mail
Page/Call from users
Consultant understands the problem & provides final
resolution (best case)
Consultant needs more information from user to provide
final solution (Other scenario)
Scenario C - New Development
HELP
DESK
Consultant sends the initial response to the user with the
estimated time to provide resolution
Scenario B-Change to Existing code base
Scenario A -Configuration Change
Initial Triage
Help Desk closes theCall
Knowledgebase is updated
PROCESS – SUPPORT PROJECTS
A - Configuration Change
DO impact analysis for configchange
Implement Change
Test change
Approval from Q/A team
Users approval
Transport to Staging (Testing & Approval)
Implement to PRD
Knowledgebase is updated
User confirms the closure to Helpdesk / Consultant
Helpdesk closes the call
PROCESS – SUPPORT PROJECTS
C - New Development
In scope Time & cost estimate
Get business approval
B - Change to Existing Code
Reverse eng. code & understand the
logic
Functional /Technical specs is
built
N
Y
N
Y
Knowledgebase is updated
Q/A Testing & Approval
Business analyst provides Specifications to
Developer
Code Development
Testing
Code walk through by Developer
Transportation to PRD
Tech Specs create/ review
User confirms the closure to Help Desk / Consultant
Specs exists
Update Specs
TYPICAL PROJECT ORGANIZATION
Offshore Project Manager
Technical Lead
Developer
Module Lead
Application Support/Development
SQA
Developers Testers
Onsite Project Lead/Manager
Module Lead
Onsite Developers
Client Managers Business Analysts
Others
Sourcing team (offshore)
INFORMATION AND PROJECT MANAGEMENT PRACTICE
AREAS OF EXPERTISE
Business and Information Technology Management.• Content Management.• Document and Records Management.• Business Intelligence.
Portfolio / Project Management.Portal & Web Strategy.• Deployment.
• Integration.Advanced Collaboration & Messaging.• Corporate social networking.
Governance and compliance management toolseLearning.
OUR SKILLS AND KNOWLEDGE
Enterprise & Application Architects- Enterprise and application design, assessment and deployment
services.
Business Information / Technology Analysts- Expertise in a variety of business areas and solutions.
Application Developers- Application developers, system administrators and configuration experts.
Portfolio & Project Management- Skilled project managers, and coordinators
SOLUTION APPROACH
PM SERVICES AND PRODUCTS
Bates Project Management Methodology
PM T
raining
Consulting &
A
ssessment Servic es
Pr oje ct P lan nin g &
Deliv ery Ser vic es
Client Requirements
EFFECTIVE PROJECT MANAGEMENT
Senior ManagementSupport and Direction
Human Considerations
Leadership Skills
Education &Certification
Project Management
Systems & Tools
Project Management Organization
Business & Technology Processes & Methodology
Project Project Management Management MethodologyMethodology
PROJECT MANAGEMENT METHODOLOGY
Universal and scalable.Integrates with technical life cycle methodologies.Framework “What to Do” and “How to Do”.Earned value integrated into the planning, control and execution.Project selection, planning, control and execution.Project risk, quality and procurement management Communications, team building, conflict managementComplies with PMI’s PMBOKIntegrates with IBM’s Rational Portfolio Manager, RPM.
GOVERNANCE, RISK & COMPLIANCEPRACTICE
CAPABILITY OVERVIEW
Services Offered• Consulting• Advisory Services• Compliance• Process Controls
Assurance • COSO• COBIT
Compliance• SOX/Bill 198• HIPAA• PIPEDA
IT Security• Applications• Platform• Network
Consulting team certifications to complement their CA / CPA / CIA
• CISA -Certified Information System Auditor• CISSP -Certified Information System Security
Professionals• CISM -Certified Information Security Manager • BS 7799 -Certified Lead Auditor• ISO 27001 / 2 -Certified Lead Auditors• ITIL -ITIL Certified• CCSA -Checkpoint Certified Security
Administrator• CCNP -Cisco Certified Network Professionals• PKI -Entrusted PKI Certified
CISA
CISSP
BS 7799Entrust PKI
Certified
CCNA / CCNP
CCSA / CCSESun Certified
10% 75%
12%
19%10%
19%
10%
Core Consulting Team
CSI eSECURE – SERVICE PORTFOLIO
• Expert Domain Knowledge
• Global Reach
• Industry Experience
• Multiple Qualifications
• Live Project Experience
Core Capabilities
of Consultants
COMPLIANCE CONVERGENCE
INTEGRATED APPROACH
•Identify similarities and duplications in the•current models and structures
•Build company wide framework andplatform
•Develop a centralised core team
•Continuous training andeducation platform
Corporate Governance Risk Assessment Risk Management
Polices and proceduresMonitoring / Auditing
ReportingDocumentation
Record RetentionInternal Controls
CertificationBusiness Continuity
Regulatory Penalties & Fines
Sarbanes Oxley ActC-SOX (Bill 198)
Basel IIPCI-VISA / MasterCard
AMLBroker Dealer Act
OSFI B-10
GLBAPIPEDAUK DPA
EU Privacy Guidelines OPA
1974 Privacy Acts & Amendments
OperationalRisk
IT Controls
Privacy
FRAMEWORKSCOSOCOBIT
BS 7799ITIL
SAS 70GASSP
IETF Security-Handbook
WRAP UP
CSI Consulting “ a better way” to meet your needs
Next Steps• How can we engage with you ?
Thank you
CONTACT INFORMATION
CSI Consulting Ltd:
• Siddharth SenBusiness Head EU
Tel: +44 1189 072 535 X 6007 (UK/EU)+1 416 847 0742 (US/Canada)
E-Mail: [email protected]