csr / esg report 2020 - aeon mall · 2020. 7. 28. · aeon mall csr / esg report 2020 5. in recent...

Create new values and grasp the futureby reaching out to people in different areas.

CSR / ESG Report 2020

2020.07

AEON MALL Co., Ltd. is ISO 14001 certi�ed, an international standard on environmental management system.

Sharinga sense of

livelyparticipation

142malls

Japan

172malls

Total

as of the end of February 2020

21malls

China

5malls

Vietnam

2malls

Indonesia

2malls

Cambodia

AEON MALL Sen Sok City (Cambodia) AEON MALL Ha Dong (Vietnam) AEON MALL Tan Phu Celadon (Vietnam)

AEON MALL CSR / ESG Report 20202

142malls

Japan

172malls

Total

as of the end of February 2020

21malls

China

5malls

Vietnam

2malls

Indonesia

2malls

Cambodia

Our desire to deliver to people, regions,

and the future will create new value.

AEON MALL does not only provide tangible products and services.

We provide a place for customers to have a great time with their precious family and friends while discovering new interests and delights.We also want the people working in the malls to have a pleasant and fulfilling professional environment.Furthermore, we want people in the community to have a sense of security that AEON MALL is a safe place to be even in the event of a disaster.And here, children who will lead the next generation can find the beauty of nature.

We strive to enrich not only the moments spent at AEON MALL but our daily lives and the bright future as well. Our management philosophy, "Life Design Developer", embodies the desire of each and every one of us.

This report introduces our specific corporate activities and our desire that drives such activities, with a focus on the issue (materiality) that AEON MALL is specifically addressing to become a true life design developer.

AEON MALL ChangShu XinQu (Jiangsu, China) AEON MALL Qingdao Xihaian Xinqu (Shandong, China) AEON MALL Higashiura (Aichi Prefecture)

AEON MALL CSR / ESG Report 2020 3

Basic Philosophy

Management Philosophy

Management Vision

Corporate Slogan

Company Name AEON MALL Co., Ltd.

Date Established November 1911

Capital Stock 42,347 million yen (as of the end of February 2020)

Business Activities Large scale community development and shopping mall development and operation Real estate sales, lease, brokerage [Minister of Land, Infrastructure and Transport (3) No. 7682]

Number of Employees 4,927 (as of the end of February 2020)

Editorial Policy This booklet has been produced for better understanding for our business development with actual case examples. We introduce case examples as specifically as possible from among our corporate activities in FY2019.

Organizations AEON MALL Co., Ltd. Includes group companies and facilities / Regarding Environmental index exclude 58 malls that AEON MALL Co., Ltd. entrusted by AEON Retail Co., Ltd., mozo wondercity, Kobe Harborland umie, QUALITE PRIX, AEON SENRITO SENMONKAN and OPA’s commercial facilities.

Reporting Period From March 1, 2019 to February 29, 2020 Notice shall be given regarding information outside reporting period on each occasion. Positions of employees are as of the end of February 2020.

Publication July 2020

Customer First

Fascinate all 5 billion Asian communities

Our Vision

Company Profile

About this Report

AEON MALL is a Life Design Developer that works with communities and produces ways of living for the future.


6 Message from the President

34 The Latest Domestic and Overseas Mall Trends

8 To Realize Life Design Developer

36 Certification and Evaluation by an External Organization

10 Brand Communication

38 AEON MALL Data

12 Connection with CommunitiesRealizing Commercial Facilities that Make Up Each Person's Life

Continuously Spreading Regional Cultures and Industries

Contributing to the Resolution of Local Community Issues

43 Supplementary Data

18

Providing Safety and Security by Creating Disaster-Resistant Facilities

Providing a More Convenient and Comfortable Living

Local Community Infrastructure Development

28

Achieving Work-Life Balance

Providing a Comfortable Professional Environment

Diversity and Decent Work

22Using Sustainable Resources

Working Towards a Carbon-Free Society

Creating Green and Resource-Circulating Malls

Environment

Contents

SDGs（Sustainable Development Goals）

Along with our ISO26000 CSR (Cor-porate Social Responsibility), we are also working on SDGs (Sustainable Development Goals) which consists of 17 articles for sustainable goals which are described in “Transforming our world: the 2030 Agenda for Sustain-able Development” that was adopted as a development goal of the entire international community at the United Nations Summit held in September 2015.This report introduces AEON MALL's efforts on these development goals with a description of respective marks.

32 Responsible Business PromotionEnsuring Fair Execution of Business Activities


In recent years, our lives and natural environment have become affected by "climate change" on a global scale.The impacts of "climate change" have also begun to emerge in Japan, and a wide range of areas were stricken by large-scale natural disasters last year. Amid this situation, many of AEON MALL’s facilities have made efforts to become a temporary disaster evacuation site for local residents and a base for reconstruction as a local disaster prevention activity base.On the other hand, we will undertake various initiatives to solve the urgent, global plastic marine waste problems with the aim of coexisting with the environmental society.We are adapting the ESG (environment, social and governance) management in order to meet the needs of

customers and society, as well as achieving sustainable growth.

Through our continuous promotion of "Happiness Mall" and as a life design developer, our goal is to make our customers' lives exciting, by capturing changes in social climate and cooperating with our business partners regarding the values we should provide. In all countries where we operate our malls, we bring safety, security, and comfort to the lives of customers and the regional community.In order to put these initiatives into practice, we will pursue further value enhancement of AEON MALL with you by deepening mutual trusts with local regions and business

Message from the President


partners in countries where we operate malls while utilizing the diversity of our employees and creating an environment in which each employee can fulfill his or her potential.

In this report, you will learn much more about how we proceed with our plans accompanied by actual examples and hopefully provide you with our essential principals along the way. We thank you sincerely for your continuous support and understanding.

Yasutsugu IwamuraPresident and CEOAEON MALL CO., LTD.

7


Management Philosophy

Initiatives for material issues (materiality) We are working to improve and solve the 10 items we selected from among various social issues as management issues, which are particularly important to our company and stakeholders, and closely related to our daily business activities.

We respect local cultures and contribute to their develop-ment and succession.In addition, we aim to solve social issues that will arise as we face the problem of a de-clining birthrate and an aging population.

We make local residents’ lives convenient as an infrastruc-ture base and provide safety and security by creating di-saster-resistant facilities.Our desire

10 material issues we address

Cultural preservation and inheritance

Low birth rates, aging society

Develop sustainable and resilient infrastructure

Responsible consumption and production

P12 ~ P18 ~

Connection with local communities

Regional and social infrastructure development

To Realize Life Design Developer



We are working to improve and solve the 10 items we selected from among various social issues as management issues, which are particularly important to our company and stakeholders, and closely related to our daily business activities.

We solve global environmen-tal problems such as climate change and promote town development that is rooted in the community and in harmo-ny with nature.

We are committed to creating a comfortable work environ-ment for a diverse workforce, including staff of specialty stores and our employees, regardless of nationality or gender.

We endorse the realization of a society in various countries and regions where human rights are respected.In addition, we have an audit system in place to strictly handle internal fraudulent acts such as bribery.

Climate change, global warming

Protecting biodiversity, resources

Helthy lives and well-being

Diversity and inclusion, decent work

Human rights

Bribery

P22 ~ P28 ~ P32 ~

Environment Diversity and decent workResponsible business

promotion

“Heartwarming Sustainable” is our initiatives to contribute to and revitalize the local community toward the realization of a sustain-able society as a corporate citizen with the management philos-ophy of Life Design Developer. We are striving to create a better society with customers, local communities, partner companies, shareholders and investors.


"Happiness Mall" that realizes Life Design Developer

The AEON group has been promoting health and wellness initiatives with the aim of contributing to the creation of healthy and fulfilling lives. As a commercial developer, AEON MALL aims to provide values unique to a real mall and nourish a place where customers and local communities can discover “Happiness”.

We are engaged in various forms of brand communication through "Happiness Mall" to realize our philosophy of Life Design Developer. We are also undertaking a wide range of activities as concrete measures to solve the material issues (materiality) shown on the previous page.

Brand Communication

High School “Calligraphy Performance” Grand Prix

We want AEON MALL to be a place where "Happiness"

can be found for customers and the community,

hoping that no matter who, no matter where,

or no matter when, they will be able to lead a fulfilling

and happy life. Our aim is to create “Happiness Mall”

where customers can be "happy" not only through

daily shopping but also through various activities.


4 pillars of the “Happiness Mall” project

We have been engaged in implementing various initiatives at each of our malls based on the 4 pillars of “Health”, “Wellness”, “Community” and “Opportunity”.

Happy mind and healthy body

Exciting and relaxing spaces

Place filled with local

people's smiles

Goods and servicesfor a fruitful life

HEALTH WELLNESS

COMMUNITY OPPORTUNITY

Public viewing AEON MALL de Kabuki

SDGsSustainable

Development Goals


Evolving AEON MALL Walking in collaboration with industry, government and academiaTo support customers' healthy lifestyles, AEON MALL offers AEON MALL Walking at nearly all shopping malls in Japan by setting up a walking course in the building, through which customers can enjoy shopping and physical exercise regardless of the season, weather, or time. In collaboration with Chiba University Preventive Medicine Center, AEON MALL Miyazaki (Miyazaki Prefecture) and AEON MALL Higashiura (Aichi Prefec-ture) are running Spatial Design Program based on zero-order prevention to promote “health awareness”. AEON MALL Miyazaki is also working to raise awareness of health in cooperation with Miyazaki Prefecture’s official walking smartphone application "SALKO" featuring pedometer and ranking functions.

We offer customers a place where they can not only enjoy shopping but also encounter the joys of life such as sports, music, and art.

Realizing Commercial Facilities that Make Up Each Person's Life

Connection with Communities

Step Walking

Spatial Design Program based on zero-order prevention to promote "health awareness"

Climb Walking Balance Walking

This walking activity encourages the active use of stairs to increase phys-ical activity. As you climb up and down, you can enjoy nursery rhymes playing and colorful designs.

As an opportunity to review walk-ing posture, walkways are set up to measure walking age based on walk-ing speed, balance, posture, etc., and feedback is provided.

By walking on the design, you can compare your own stride with the appropriate stride for your age and height.


Creating opportunities for opera viewingIn our pursuit of designing a mall that will become a place of relaxation for local residents, we are offering them the op-portunity to become more familiar with opera by cooperat-ing with The Japan Opera Foundation (The Fujiwara Opera / Japan Opera Association). Opera appreciation events have been very well received since it was first held in 2017, and the number of per-formances to date has reached 132 times. This fiscal year, we've expand-ed the scale and held opera concerts in a total of 28 malls.

AEON MALL's concept of "Happiness Mall" has also spread to our customers. We would like to es-tablish the image of "AEON MALL = Sports" by making efforts to contribute to healthier living, such as further evolution of the AEON MALL Walking program we have been promoting to date. We will continue to provide a setting where customers can have fun while building their physical strength.

Strengthening health awareness by bringing joy to exercise

Town development agreement with SaiseikaiWe have entered into an agreement with the Social Welfare Organization Saiseikai Imperial Gift Foundation which em-bodies social inclusion through the comprehensive provision of medical, health and welfare activities, and are contrib-uting to local town development in which both parties are based. As the first step of our contribution activities, in June 2019, we held AEON MALL Walking and an experience fair re-garding medical field for children at AEON MALL Takaoka (Toyama Prefecture) under the theme of "Health".

As global sports events continue to be held in Ja-pan, we have launched the "Sport in Life" project to realize a society in which as many people as possible can get involved in athletic activities. With the goal of raising adult’s sports participa-tion rate to 65%, the sporting world as well as a broad range of companies and organizations are participating in this project.Sports do not necessarily require special facilities or preparation. We encourage people who have never engaged in sports to incorporate physical

activity habits into their daily lives and continue to enjoy them. Walking activities carried out at AEON MALLs all over the country are an absolutely ideal way for customers to take walks without having to change their clothes, all the while enjoying shop-ping and getting into the habit of exercising.I hope that AEON MALL, as a gathering place for many people, will continue to facilitate interac-tions through sports, and contribute to the real-ization of an inclusive society with parasport as well.

Yoko Fujie Deputy Director General, Japan Sports Agency

Looking forward to AEON MALL’s potential as a place to discover sports

Supporting Japan Sports Agency's Sport in Life projectAEON MALL has been cooperating with the Ministry of Health, Labor and Welfare and Japan Sports Agency in their efforts to improve health. In 2019, we endorsed the new project "Sport in Life" advocated by Japan Sports Agency. For two months from July, we implemented a sports experience project "Mall de Sports" that utilized a cool and comfortable mall environment throughout about 150 malls. Participants were able to expe-rience the fun of moving their bodies while attending sports experience events and shopping.

SDGsSustainable

Development Goals

Akio MishimaManaging Director and General Manager of Sales Division


Contestants made an "empty can copter" by cutting, bending and glu-ing empty cans (up to 500ml), and dropped it from the second floor onto the designated area, competing to see how long it would stay in the air. Until last time, only com-panies and schools involved in manufacturing participated. This time, we recruited participants from the general public as well, and 34 groups including children faced off against each other.

Nine people working at manufacturing sites in Niihama City and Saijo City served as models, and each per-son's work scene was displayed along with the coor-dinated outfits select-ed by each specialty store. Visitors enjoyed the big difference in the contestants’ ap-pearances.

AEON MALL Niihama (Ehime Prefecture)

AEON MALL Niihama (Ehime Prefecture)

We have built relationships of trust with local residents by contributing to the cultural development through our consistent efforts to broadly spread the charms of the region.

Continuously Spreading Regional Cultures and Industries


"Ultimate localization" to increase the charms of the regionIn order to achieve one of our management visions, "We work with our partners to take on the challenge of ultimate localization that continues to enhance the charms of the region", we are soliciting unique plans, mainly from young employees, to promote the charms of the region. This year, our fifth year, we received 297 proposals from malls across the country.

Strengthening relationships of trust with the local community by making continuous regional contributions"Toyo Monozukuri Festival 2019" is an event held with the aim of conveying the high level of manufacturing technology and the fun of manufacturing to the locals. This event has been held since it was selected for the "Ultimate localization" project in 2017. At this year marked the third festival, we deepened further cooperation by organizing an executive committee with governments, local companies, and colleges of technology, and realized a more advanced project than that of the first year.

Amazing manufacturing skill competition (Empty can copter flight duration competition)

Working men’s and women’s coordinated outfit collection


One of the projects in the regional promotion event held jointly by three cities including Niihama City was also carried out at the Toyo Monozukuri Festival. Since many customers come to AEON MALL for shopping, even those who are not usually interested in manufacturing participated in this event.Because the executive committee of "Toyo Monozukuri Festival" that has been organized by AEON MALL was launched this time, I feel that an organizational structure was established for participating or-ganizations. We were able to create events together by pro-actively taking part in planning and operation while exchang-ing opinions.We would like to work with AEON MALL to solve various problems confronting Niihama City including the shortage of human resources in the manu-facturing industry.

As this is our third year cooperating in this event, we have built a better rapport with AEON MALL. Wishing to broaden the appeal of the manufacturing industry by continuing this project, we launched an executive com-mittee to create a public environment all citizens can easily participate in.The “Empty can copter flight duration competition” is useful not only for companies to earn recognition by showing off their high technical skills, but also for uniting our employees to achieve their shared goals.By recruiting a wide range of participants from various fields not limited to the manufactur-ing sector, many people were able to experience the fun of industrial production.In the future, we would like to help solve the workforce short-age in the manufacturing in-dustry by promoting the Toyo Monozukuri Festival throughout the 77 cooperatives, as well as by putting more efforts into pub-lic relations activities.

As the "Ultimate localization" project, I proposed "Toyo Monozukuri Festival" in 2017, my first year after joining the company.The festival has been getting more exciting year by year, and the third festival has evolved into a project that everyone can enjoy. In order to ensure future continuity, the Executive Committee that was formed this time shares operation know-how with manufacturing companies and governments."Working Men's and Women's Coordinated Outfit Collection", which has been held since the first event, exhibited coordinated outfits for a certain period using panels by changing the convention-

al method. In addition to reducing the burden on participants, which has been an issue for a long time, this year's exhibition was well received by apparel specialty stores, commenting that "Cus-tomers can view our clothes for an extensive pe-riod."I feel that we are strengthening our ties with the local community by continuing the exhibition and consulting with the authorities about other mat-ters not relating to the event as well. As for the future, I would like to keep developing myself so that I can fulfill customers' expectations as an employee of AEON MALL.

Evolving into a project to further revitalize the region

Building a relationship that allows us to share our city's challenges

Executive Committee launched to hold continuous events

The number of project proposals in 2019 increased by about 1.5 times since we launched the "Ultimate localization" project in 2015. Many of them were diligently formulated by our young employees and locally based part-time staff to boost each region. Projects that are more rooted in the local community and receiving high hopes from the authority have been increasing in recent years. In addition to having the person in charge of the best project give a presentation at our headquarters, since the year before last , we have been holding training sessions where leaders of successful cases could share their experiences and their struggles as a learning opportunity and self-development facilitator for young employees selected from all over the country. As this project leads to a chance for staff to realize their visions, I look forward to seeing more of our employees' free ideas in the future.

Creating self-development opportunities for employees while revitalizing the region

SDGsSustainable

Development Goals

Toru IshikawaDeputy Section ManagerIndustry Promotion Section, Economic Affairs Department Niihama City

Hiroshi FujikawaSecretary GeneralNiihama Machine Industry Cooperative

Miho NagashimaSales staff, AEON MALL Niihama

(Akio Mishima: Managing Director and General Manager of Sales Division)


Dementia supporter training course FY2019 fundraising activity results

AEON Happy Yellow Receipt campaign

In February 2020, AEON MALL Shimotsuma (Ibaraki Pre-fecture), in cooperation with Shimotsuma City and related organizations, held a dementia supporter training course for customers. There, participants learned about dementia and cautionary advices when communicating with people who have dementia, as well as doing exercises that stimulate and activate the brains. Simultaneously with such courses across malls in Japan, we also hold further training lectures for staff of our company and specialty stores to learn how to approach customers with dementia.

As part of the AEON group's social contribution activities, we receive a lot of support every year from customers for our fundraising activities held at our malls.

Yellow receipts are issued for purchases made on the 11th of each month. If you put your receipts in special boxes with respective local welfare organization names on it, we will do-nate AEON gift cards equivalent to 1% of the total revenue shown on the receipts to the charity named. AEON MALL's total donation amount in FY2019 was 36,519,447 yen.

●Tohoku disabled person manufacturing support fund Feb. 9 - Mar. 10, 2019

●Myanmar school construction support fundraising Apr. 1 - May 26, 2019

●24-hour TV program charity fundraising Jun. 15 - Sep. 1, 2019

● AEON UNICEF safe water campaign fundraisingSep. 14 - Oct. 13, 2019

●2019 August heavy rain disaster emergency support fundraising Sep. 10 - Sep. 23, 2019

● 2019 Typhoon No.15 emergency support fundraisingSep. 15 - Oct. 15, 2019

● 2019 Typhoon No.19 emergency support fundraisingOct. 14 - Oct. 31, 2019

● 2019 Typhoon No.19 etc. emergency support fundraising Nov. 1 - Nov. 17, 2019

● Shurijo Castle support fundraising Nov. 1 - Nov. 30, 2019

● Asian disabled person support fundraisingDec. 1 - Dec. 15, 2019

JPY 3,857,879

JPY 6,936,570

JPY 30,072,260

JPY 451,688

JPY 2,318,779

JPY 390,900

JPY 3,684,866

JPY 11,556,452

JPY 6,803,695

JPY 12,434,709

JPY 2,832,150

Total JPY 81,339,948

(AEON MALLs throughout Japan)

We seek to make a better society a reality by deepening our relationships with local communities and other organizations, such as solving issues associated with a declining birthrate and an aging population and working on refugee support.

Contributing to the Resolution of Local Community Issues

AEON MALL Shimotsuma (Ibaraki Prefecture)


● 2018 July heavy rain (Hiroshima, Okayama, Ehime) disaster emergency support fundraising Jun. 20 - Jul. 21, 2019


As an opportunity to deepen our understanding of refugees around the world, we conducted the campaign in collaboration with the UNHCR Association, the official support agency of UNHCR (UN High Commissioner for Refugees), in the period be-fore and after World Refugee Day (on June 20) which was enacted by the United Nations General Assembly. Having a support booth at 29 malls to provide information about materials on refugees, etc. and serve as a fundraising window, we invited a lecturer to give a speech at AEON MALL Kyoto Katsuragawa (Kyoto Prefecture) and AEON MALL Tamadairanomori (Tokyo).

Since 2010, we have been supporting the Japan Commit-tee for UNICEF, which has a cooperation agreement with UNICEF (United Nations Children's Fund) to protect the lives and rights of children. We provided space to solicit partici-pation in our fundraising program at our 77 malls in FY2019.In addition, AEON MALL Funabashi (Chiba Prefecture) held a walking event where visitors could visit museums and other places to experience the local culture and donated participa-tion fees to the Ja-pan Committee for UNICEF.

By providing blood donation venues at our malls across the country, we received cooperation from 196,431 people throughout the nation in FY2019. AEON MALL Hiroshima Gion (Hiroshima Prefecture) and AEON MALL Natori (Miy-agi Prefecture) held events for parents and children so that the children can become interested in blood donation from a young age. In De-cember, student vol-unteers took the lead at our 35 malls in calling for blood donations especially from the same gen-eration.

Taking advantage of malls' characteristics as a place visited by many in China and ASEAN countries, we provide a plat-form for local governments and various companies to pro-mote the charms of Japanese industry and culture to the lo-cal people. As a hosting venue for various events from sales channel development of Nara Prefecture's premium lumber to cultural cuisine festival, AEON MALL has become a hub connecting Japan and overseas customers.

Supporting refugee aid activities

Supporting children around the world Cooperating in blood donation activities

Cooperating with local governments and companies as a place to appeal our attractiveness to the world

Japan for UNHCR

Japan Committee for UNICEF Japanese Red Cross Society

SDGsSustainable

Development Goals


Disaster response in the 2019 Boso Peninsula Typhoon

Cooperation with Kisarazu City

Main damage situation in Chiba Prefecture

A huge typhoon that landed in the Kanto region from September 9th to 10th, 2019 caused extensive damage, including prolonged power and water outages, and destruction of houses in Chiba Prefecture. AEON MALL Kisarazu acted as a regional infrastructure and played the role of a reconstruction base.

Under the partnership agreement signed in September 2014 between Kisarazu City and AEON Co., Ltd. prior to the opening of AEON MALL Kisarazu, both parties had joined hands to offer support to disaster-stricken citizens, providing food through the AEON Kisarazu store and operating special shuttle buses.

Maximum instantaneous wind speed: 57.5 m/s / Damage to housing (completely destroyed, half destroyed, partially damaged, inundation above the floor, inundation below the floor): 67,369 houses / Power transmission tower: 2 towers collapsed / Utility pole: 1,750 poles damaged / Power outage: about 640,000 houses / Water outage: about 89,000 houses

AEON MALL Kisarazu (Chiba Prefecture)

AEON MALL Kisarazu (Chiba Prefecture)

We take every possible disaster measure while always prioritizing the safety and security of our customers, and also serve as a regional reconstruction base in case of an emergency.

Providing Safety and Security by Creating Disaster-Resistant Facilities

Three days after the typhoon made landfall, we consulted with AEON MALL amidst a food short-age chaos even at convenience stores. Thanks to AEON MALL's rapid procurement of rice balls, we could then provide them to people seeking refuge at the community center due to housing damage and blackouts. In December, we held "Kisarazu Disas-ter Prevention Festa" at the mall in cooperation with

the Self-Defense Forces and related authorities. Through this event, we were able to reinforce the importance of disaster prevention in the mind of many residents. I would like to further strengthen our city's disaster prevention system by deepen-ing cooperation with related organizations.


Tetsuya SekiguchiSection Manager, Crisis Management Section,

General Affairs Department, Kisarazu City


We installed an emergency outlet in the mall’s water tank and provided drinking water to local residents affected by the water outages. Since we checked the water quality every day, we were able to smoothly notify the city and the public health center.

We would like to express our gratitude to AEON MALL Kisarazu for their great cooperation as a base for recov-ery from this disaster the scale of which we had nev-er experienced before. The agreement we signed with AEON Co., Ltd. a few months ago worked effectively. When a large-scale power outage occurred on the 9th, we contacted AEON headquarters with a request for 800 car parking slots. Our application was swiftly commu-nicated to the site and we received prompt cooperation from AEON MALL Kisarazu. Even when our recovery efforts were taking lon-ger than expected, they were very kind, saying "Don't hesitate to use the parking space" and also helped us procure various supplies.

Tokyo Electric Power Company and nine electric pow-er companies from all over Japan came to AEON MALL Kisarazu. The parking lot and the conference room were used effectively because it was efficient to convey infor-mation to many workers assembled in one place. Unlike using a park or a schoolyard, it was easy for the workers to buy food and supplies at AEON MALL Kisarazu, so I think their burden was greatly reduced. The staff at the office always treated us with kindness and the staff at the restaurants also extended a warm welcome to us, for which I would like to thank everybody on behalf of the on-site workers.

In consultation with Kisarazu City, for three days from the 16th, we operated special shuttle buses that looped around between four evacuation centers in the city and the mall. We responded to the needs of elderly people who were unable to go shopping and children who wanted to play and exercise in a wide-open space.

The Cosmo Oil sales station operating on the mall premises resumed business on the 11th. A lot of customers in dire need of refuel came to the station. Our employees cooperat-ed to offer help such as guiding the cars.

AEON MALL Kisarazu suspended business on September 9th and 10th to confirm the safety of the staff of specialty stores.After confirming the facility's safeness, the mall resumed business operation from the 11th to continue providing food and daily necessities while also serving as a recovery base to ease the burden of various regional infrastructures.

Serving as a base for power restoration

Serving as a base for local infrastructures support

Under the “Mutual Assistance Agreement in Event of Disasters” signed in June 2019 by Tokyo Electric Power Company Hold-ings, Inc. and AEON Co., Ltd., we provided parking spaces at the mall (for up to 1,000 cars) to Tokyo Electric Power Company and other electric power companies in Japan, as well as a conference room in the building.

We installed temporary charging stations (for up to 46 phones at a time) for customers whose smartphones became unus-able due to prolonged power outages in some areas. These stations operated almost full-time and were effectively used.

Drinking water

Mobile phone charging stations

Transportation

Gasoline

SDGsSustainable

Development Goals

Teruhiro YataDeputy Director, Disaster Prevention Department, General & Legal Affairs Office, Management Planning Unit, Tokyo Electric Power Company Holdings, Inc.

Akihiro TakimotoManager, Kisarazu Area Power Distribution Construction GroupKisarazu BranchTEPCO Power Grid, Incorporated


Our initiatives to realize "Smart Mall”

We aspire to realize “Smart Mall” where digital technology enhances convenience for shopping customers. Positioning AEON MALL Makuhari New City (Chiba Prefecture) as a pilot mall, we are promoting the installation of various cutting-edge technologies.

Shopping mobility Mini AI information terminal Shopping navigation

Information terminals are installed at numerous locations within the mall. Activated either by touching the screen or voice commands, they help customers navigate the mall facilities, specialty stores of their choice, duty free shops, bus timeta-bles, etc. Besides Japanese, the ter-minal’s language is also available in English, Chinese, and Korean.

We have introduced a system that al-lows customers to search for specif-ic products across specialty stores and compare them without having to move around the mall. Customers can use this system to search items not only by categor ies or entering keywords , but they can also use photos on hand to look for similar products.

In response to the needs of seniors who want to enjoy shopping with-out getting fatigued, we rent out motorized wheelchair carts to help them move around the building. The carts come equipped with baskets that can hold large items and have well-designed handlebars for safe operation, which makes it easier for the seniors to use the cart.

We are striving to develop malls that intertwine more closely with people's lives through various ventures such as introducing the latest digital equipment and improving social infrastructure.

Providing a More Convenient and Comfortable Living



AEON MALL is working on continuous improvement by in-troducing quality universal design for our customers to lead a comfortable life and by listening to our customers such as conducting surveys periodically.

Since 2008, AEON MALL has been advancing the installation of electric vehicle (EV) chargers at each mall to promote the spread of CO2 emission-free electric vehicles and plug-in hybrid vehicles, with the aim of preserving the global environment and realizing a sustainable society. As of the end of February 2020, we have established a network of 1,837 chargers at 138 malls in Japan, and also installed 564 EV chargers at 14 malls in China and 3 EV chargers at 2 malls in the ASEAN region.Furthermore, we have installed 20 chargers for EV motorcycles at AEON MALL Ha Dong (Vietnam).

Some of our shopping malls within walking distance of sta-tions are rewarding customers who visit malls by train. Also, we are working with railroad companies and transportation bureaus to create a better environment where customers can visit the malls by using public trans-portation including shuttle buses, we operate to connect the mall and station or the mall and air-port.

We will be setting up polling stations when an election is held to improve the living ser-vices of local residents. We provided a convenient voting environment not only for cus-tomers but also for employees working at our malls with easy access to buses stopping at the mall or to the large parking lot for those coming by car. In the 25th ordinary elec-tion for the House of Councilors held in July 2019, we set up early polling stations (including same-day polling stations) at 56 AEON MALLs and AEON shopping centers nationwide.

Universal design

Promoting the popularization and use of EV

Promoting the use of public transportation

Installation of polling station

AEON MALL Musashi Murayama (Tokyo) AEON MALL Ha Dong (Vietnam)

SDGsSustainable

Development Goals


Elimination of disposable plastic products starting with promoting plastic-free straws at all malls

In recent years, there has been an accelerating trend worldwide to reduce the use of plastic products which are found to affect the ecosystems such as marine organisms. AEON MALL has also been proactively promoting activities such as recycling 94.9% of plastic wastes (FY2019) to realize sus-tainable malls and preserve the global environment. In addition, with our future goal of eliminating disposable plastic products, all our malls stopped offering plastic straws at food and drink specialty stores (excluding some stores) on March 16, 2020. Environmentally friendly alternatives such as paper straws are available to customers who require them. We will continue to reduce the use of plastics by holding discussions with tenant companies.

We called for understanding and cooperation from customers by installing posters and leaflets in the building.

Environment

We are promoting environmental activities in cooperation with many specialty stores by taking steps to reduce the use of plastic.

Using Sustainable Resources


We reached out to owners of food and beverage stores operating at our malls to explain and call for the removal of plastic straws. A majority of them has given us their understanding and cooperation for which we are ex-tremely thankful. Although it may take some time for some companies to roll out the changes due to a number of reasons, they have agreed with our proposal in princi-ple. Rather than just switching from plastic straws to pa-per ones, we want to reduce the use of straws altogether by offering customers the choice to opt out.Going forward, we intend to share our policies and deep-en relationships and help specialty stores face environ-mental issues through different efforts such as asking for the understanding and cooperation of food and drink specialty stores scheduled to open regarding elim-ination of plastic straws. Since international sports competitions and other global events are set to be held in the future, we will reduce the use of plastic prod-ucts in our malls, with an eye on the growing global envi-ronmental awareness reflect-ed in domestic consumption trends.

Our company has stores such as "Fresh Juice Bar Karin" offering juice made from ripe fruits in about 90 AEON MALLs. As we deal with fruits that are heavily depen-

dent on the weather, we have long had a great interest in environmental issues, a shared awareness even within our company. Around the autumn of 2019, we were approached by AEON MALL about eliminating plastic straws. We immediately agreed with this request because we were also considering the introduction of paper straws.Operations for the staff working at our store in the pilot mall proceeded without any problems, and I feel that our customers have accepted our transition smoothly. For the sake of a sustainable society, we will continue to pursue further waste reduction.

Accelerating the elimination of plastic straws at overseas malls

Vietnam ranks 17th out of 109 countries in the world in terms of annual plastic waste emissions. It is estimated that the average weekly use of plastic shopping bags is 35 pieces per household, and about 938 million bags are used in the entire country.In order to reduce plastics usage, since World Environment Day on June 5, 2019, AEON MALL Binh Tan has been hold-ing "Non-Plastic Straw Day" on the 5th and 20th of each month, dedicated to the use of alternatives to plastic straws. Six stores in the food court are now offering rice straws to customers. All 5 malls in Vietnam are undertaking the initia-tive as they gradually adopt plastic alternatives.

Endorsing the "plastic-free straws" concept as a specialty store

New challenges to make our malls even more environmental friendly

SDGsSustainable

Development Goals

Takeshi WatanabeManaging Director General Manager Fruit Bar Sales DivisionFruit Aoki Co., Ltd.

Mitsuhiro FujikiManaging DirectorExecutive General Manager Leasing Division


Promoting energy conservation efforts

82% of all our employees have passed the Eco Test

AEON MALL is striving to achieve a “50% reduction in ener-gy consumption compared to FY2010”, which was set as a goal to be achieved by 2020 under the "AEON eco Project" launched in 2012. Furthermore, under the “AEON Decarbon-ation Vision 2050” announced in March 2018, we aim to realize a “carbon-free society” by 2050 as a new challenge for the AEON group through various activities such as utilization of renewable energy and promotion of energy saving. At the mo-

ment, there are 13 outlets of "Smart AEON" (12 of which un-der AEON MALL's management) representing an eco-friendly model store we have been working on. We are also engag-ing in the development of a more advanced “Next-generation Smart AEON” from a decarbonization perspective, and AEON MALL Zama (Kanagawa Prefecture) significantly reduced CO2 emissions compared to AEON's typical stores.

We have been encouraging our employees across Japan to acquire Eco Test certification in order to raise awareness and pro-mote efforts for environmental protection, and 1,327 employees, which is about 82% of 1,619 eligible employees, have passed the Eco Test.

We are working to create environmentally friendly malls by introducing the latest technologies to reduce carbon dioxide emissions and promoting the use of natural energy.

Working Towards a Carbon-Free Society

Solar walls (AEON MALL Zama)

Environment


Ahead of other commercial facilities, we have installed solar power generators at 71 malls in Japan and 17 malls overseas. Some of them have adopted a system capable of generating electricity even during a power failure. AEON MALL Sen Sok City (Cambodia) has 1 MW class solar power generation facilities and high efficiency chiller installed on the rooftop, with the aim of achieving a significant CO2 reduction of approximately 1,564 tons per year.

We have introduced a PPA model in which an electric power company installs solar panels on the premises or roofs of electricity consumers and the consumers purchase the generated elec-tricity. AEON Fujiidera Shopping Center (Osaka Prefecture) has solar power generators installed on the rooftop that generate output equivalent to the annual usage of about 30 ordinary households and uses it to power a part of the mall. AEON MALL Matsumoto (Nagano Prefecture) and AEON MALL Tsu Minami (Mie Prefecture) are scheduled to start in-troducing this mod-el in June 2020.

The AEON group seeks to expand the use of renewable energy in co-operation with Chubu Electric Power Co., Inc. Chubu Electric Power collects the surplus electricity generated by home-based solar power generation and gives WAON points in proportion to the amount of elec-tricity customers provide. The collected power is used to assist CO2 emissions reduction measures at AEON MALL Nagoya Chaya, AEON MALL Nagakute, and AEON MALL Okazaki in Aichi Prefecture.In April 2019, these 3 malls began receiving electricity generated by renewable energy plants that do not produce CO2. About 6,700 tons of CO2 were cut down in 9 months from April to December 2019.We plan to undertake similar approach with electric power companies in other regions.

Utilizing solar power generation

Verification test to utilize electricity stored in electric vehicles at a mall

V2H (Vehicle to Home) effectively utilizes electricity stored in the batter-ies of electric vehicles (EVs) by providing (discharging) the electricity to homes or other facilities. Kansai Electric Power Co., Inc., Enegate Co., Ltd., Sakai City (Osaka Prefecture), AEON Co., Ltd. and AEON MALL are conducting tests using this V2H at AEON MALL Sakai Teppocho.In this test, we forecast time zones where electricity demand will in-crease in the mall, and request the monitoring customers who own an EV to cooperate with us.Electricity discharged from individual EVs are used in the building and WAON points are awarded to customers who cooperate with us.This test is attracting attention as an attempt, which will lead to the RE100 and EV100, to put the "virtual power plant" to practical use, in which multiple EVs are collectively controlled and used like a single power plant in order to balance the supply and demand of electricity.

200331_ 制作

Customer

Chubu Electric Power

Surplus electricity

WAON point

AEONAEON Fujiidera Shopping Center

(Osaka Prefecture)

AEON MALL Sakai Teppocho (Osaka Prefecture)

Adoption of a solar power generation system at all 88 malls

Introduction of PPA (Power Purchase Agreement) model

Effective use of surplus household electricity

SDGsSustainable

Development Goals


AEON Hometown Forests Program

Promoting eco-activities at environmental events

“AEON Hometown Forests Program” started in 1991 in Malaysia. The AEON group conducts tree-planting activities to realize the basic prin-ciple of “dedication to the pursuit of peace, respect for human digni-ty and contribution to local communities by focusing on customers”. When opening a new mall in Japan and overseas, we hold a tree-plant-ing ceremony where we plant trees that are maximally suited to the region's natural environment with our customers. In FY2019, AEON MALL planted about 28,700 trees at 4 newly opened malls in Japan and overseas. The cumulative number of planted trees of our group reached about 12,120 thousand as of the end of February 2020.

In support of the Ministry of the Environment's initiatives to promote the 3Rs (Reduce, Reuse, Recycle), we held "Re-Style FES!" at AEON MALL Makuhari New City (Chiba Prefecture). We also held educational, enjoyable workshops, and exhibitions for chil-dren to raise their awareness of AEON MALL's plastic-free initiatives.

Tree-nursing festivals (AEON MALL Matsumoto)

We have been promoting town development in harmony with nature by creating opportunities for everyone to interact with the environment and ensuring thorough waste management.

Creating Green and Resource-Circulating Malls

200413_ 制作Total number of trees planted (as of the end of February 2020): 12,121,780 trees

2019

12,120thousand trees

2013

10,000thousand trees

2004

5,000thousand trees

1991(Year)

130thousand trees

Environment


16,060t

23,262t

23,110t

3,543t

106t

606t

367t

606t

132t

Garbage

Cardboard

Miscellaneous refuse

Waste plastic

Waste plastic (valuable)

Plastic bottle

Other bottles

Can

Expanded polystyrene

1

2

3

4

5

6

7

8

9

Amount of waste discharge and recycling rate

91.9%

100.0%

74.8%

94.9%

100.0%

100.0%

97.5%

100.0%

100.0%

2,167t

2,433t

216t

1,399t

17t

16t

115t

17t

5,321t

Waste oil

Paper

Bulky refuse

Other non-combustible refuses

Fluorescent lamp

Waste battery

Disposable chopsticks

Waste alkali / peeling liquid

Sludge

10

11

12

13

14

15

16

17

18

100.0%

100.0%

92.7%

61.6%

91.9%

87.6%

97.0%

23.0%

90.4%

Waste is separated at each specialty store and then kept temporarily at a waste collection point. Processing of recyclable waste is outsourced to an NGO. We contribute to improving the recycling rate by ensuring thorough management, for example, by having cleaning staff check that waste is properly separated by type. Because the practice of properly disposing of waste has not yet taken root in our daily lives, we are trying to share AEON MALL's awareness of the environment by ed-ucating the staff of specialty stores through new employee training, and by providing them with monthly guidance. We are also promoting the reduction of resource use in our office and trying to reduce the amount of waste by re-viewing the use of supplies. By continuing to educate the staff, I would like to reinforce the importance of recycling and help raise environmental awareness throughout the country.

Regarding the reduction of waste discharged from the mall, it is important to have specialty stores cooperate with us to clarify "what, where, and how much waste is disposed" and have them become aware of the problems. At every mall, a system has been introduced to classify waste into 18 basic items and weigh separately. After weighing each item, specialty stores put a sticker on it to indicate that it has been weighed. The waste will then be disposed of at each item's designated area. The mall recycles as much separated waste as possible and calculates the recycling rate for each item.

Waste reduction and recycling

Total amount of waste discharge and recycling rate in FY2019Directly managed domestic mall recycling rate (including thermal recycling)

Along with the rapid economic growth, the increase of waste has become a social problem in Cambodia. More than 2,500 tons of waste is discharged every day in the urban areas of Phnom Penh. Among other problems, it is pointed out that 80% of the waste is landfilled without being properly treated. Under such circumstances, AEON MALL has taken the initiative to create environmentally friendly malls, and AEON MALL Sen Sok City was awarded by the Minister of the Environment as an exemplary shopping mall committed to environmental protection.

Efforts to classify waste in Cambodia

Specialty stores are also cooperating

Building a recycling system through comprehensive management

SDGsSustainable

Development Goals

Im Vibolka Administration ManagerAEON MALL Sen Sok City

Seat KakadaCustomer ServiceKrispy Kreme Doughnuts

The waste collection point is very easy to use because it is kept clean and tidy. Recyclable wastes such as alu-minum cans and plastic bottles are properly re-used, and I feel that AEON MALL's envi-ronmental initiatives and principles are wonderful.

89.4%


Expansion of “AEON Yume-mirai Nursery School”As of the end of February 2020, there are 30 AEON Yume-mi-rai (Dreams for the Future) Nursery Schools nationwide in the AEON group, which support employees with small children. 20 of them are operated within AEON MALL’s commercial facil-ities, and are open to employees of AEON group companies, staff of specialty stores as well as local residents. The nursery schools are open 24 hours every day of the year, in princi-ple, according to the business hours of each mall. The nursery

school system helps facilitate an environment where specialty stores can employ staff who need childcare while at work and encourage them to continue working on a long term basis. By holding events that can only be done at a nursery inside a mall such as "Sport day" unaffected by the weather in AEON Hall, or events that amplify the region's characteristics, we are providing opportunities for children to develop both mentally and physically.

Alongside with having a system allowing all employees to work in a way that suits their life stage, we are also striving to establish a work environment where such systems can easily be used.

Achieving Work-Life Balance

AEON Yume-mirai Nursery School (AEON MALL Iwaki Onahama)

Diversity promotion is very significant to our AEON MALL business. To reflect our funda-mental philosophy "Customer First" at our malls where a variety of customers frequent, it is desirable to have a diverse range of workforce as the active exchange of opin-ions from different perspectives will lead to creative ideas. The number of female manag-ers increased from 115 (13.2%) at the end of FY2016 to 155 (17.4%) at the end of FY2019, and there has been a noticeable increase of female employees who are strongly motivated to take on the challenge of higher-level po-sitions. We were named "Nadeshiko Brand" which the Ministry of Economy, Trade and In-

dustry and the Tokyo Stock Exchange jointly select from among outstanding listed compa-nies that promote women's empowerment in the workplace. Such accolades from external sources have contributed to enhancing our corporate brand value as well as to attracting excellent talents to our company. Regardless of gender, we have flexible options so that our employees can work comfortably even when their life stage changes, such as childcare and nursing care, and we are working to lay a foundation for career development by creating a professional environment that makes these systems more accessible.

Leveraging our diverse workforce as a corporate strength


Masahiko OkamotoDirectorExecutive General Manager, Administration Division


Lively leave systemAEON MALL is encouraging employees to value time spent with their family by introducing “Lively leave system” for employees to be able to take a maximum of 2-day leaves per year due to family care, childcare, anniversary, birthday, school or community event, homecoming and other purposes.

AEON MALL has various systems in place to support the balance between childbirth, childcare and work, and is working to create a workplace environment where it is easy to use these systems. Here are some voices from male employees who have taken childcare leave.

Voices from male employees who have taken childcare leave

Effective use in combination with other vacationsAs my third child was born in July 2019 when I was a member of the Shutoken Business Department, I took childcare leave to look after my two older children. Although I initially planned to take only 5 days off using regular holidays and annual long vacation, I combined those with childcare leave after considering the recommendation from Personnel Department.After the birth of the baby, I was strongly impressed by the kindness of our neighbors, the help of the grandparents, and the way our old-er kids were so happy and excited to have a younger brother. I learned many institutional benefits that I did not know before, such as exemption from social insurance premiums if I take childcare leave at the end of month, so I would like to actively share such information with the ju-nior staff in the future. As an initiative for our company collectively, I hope that longer childcare leave for male employees will become the norm.

Advance preparations are important at work and at homeWith the birth of my eldest daughter, I took childcare leave for 42 days from Novem-ber 2019. It was an important time for me to interact with my children and become closer to my wife. Before taking childcare leave, I had many discussions with my supervisor and colleagues about the or-ganization and work during my absence. In order to encourage the use of childcare leave in the future, I think it is important to not only exercise one's rights but also to consider the state of the company and gain the understanding from people around you during the leave period.Because I was approached by some members of the company telling me "Take it easy!”, I sometimes felt that they did not really comprehend what I was doing at home during my childcare leave. Even at home, my wife made me realize that it is important for us parents to talk about our roles during my childcare leave beforehand. I hope that male employ-ees taking childcare leave will become common corporate practice for this is an important period in which the bonds be-tween parents and children, husband and wife, and family members become stron-ger.

Valuable experience with many new discoveriesAs my wife and I live away from our parents' homes, I took 14 days off including childcare leave when our second child was born. Our work-place atmosphere that emphasizes work-life balance has been a source of encouragement for my decision. At the start of my leave, I realized that my wife not only cares for our baby, but also has obligations that I usually do not notice, for example, arranging family celebrations and taking care of paperwork.During this period, I gained many ex-periences that will be useful for my future work, such as understanding the hardships of flexible employees (part-timers) who work while being parents, as well as learning what families raising kids look for in a mall.I would like to create an atmosphere in each workplace to make it easier for more employees to use this sys-tem and ask our company to support this movement.

SDGsSustainable

Development Goals

Shuntaro AzumaGeneral ManagerAEON MALL Kahoku

Hiroyuki SuematsuManager, Finance Group, Finance Department, Finance & Accounting Management Department

Toshiya Suzuki Operation ManagerAEON MALL Kobe Minami


Overseas malls creating opportunities to thrive

Since opening our first overseas mall in Beijing in 2008, we have opened a total of 21 malls in China and 9 malls in Indonesia, Vietnam and Cambodia. The basic policy with our overseas malls is to have our local recruits with understanding of our philosophy be in charge of management. In every country, we are actively promoting local staff to ex-ecutive positions while focusing on workforce development. In China, there are 7 malls that have local staff who are responsible for the malls as General Managers.

Promoting renovation projects as an executive officer of the mall

I joined the company in 2014 after working for another Japanese organization. Through train-ings and other occasions at the beginning, I was able to absorb our "Customer First" phi-losophy. Building on what I learned, I have been working to create a better mall as a man-ager, for example, by planning and holding events tailored to customer characteristics, and enhancing disaster prevention facilities in the building to improve the safety of the mall. Although my opinions differed from my Japa-nese supervisor at times, we exchanged ideas and worked together to create facilities that would satisfy our customers.

In recognition of these efforts, I was appointed General Manager in charge of the mall in 2017. I believe that the strength of local staff is that they can operate with a deep understanding of customers’ habits and consumption trends.We are currently undergoing a large-scale ren-ovation for floor expansion, aiming to create a mall that will be even more supported by customers. There are policies in place at our company to help local employees to grow and develop their careers. In the future, I would like to take on the challenge of becoming General Manager of a new mall.

We will promote the appointment of local staff to executive positions at our overseas malls, and pursue an environment where employees of our company and the staff of specialty stores can work comfortably on a long term basis.

Providing a Comfortable Professional Environment


Zhang ManGeneral ManagerAEON MALL Wuhan Jinyintan (Hubei, China)


Our initiatives for specialty stores

We have begun the adoption of "AEON MALL Works", a tablet for business use, to reduce the workload of specialty stores’ staff and save labor. This tablet allows the staff of specialty stores to reduce the time it takes to visit the mall office by submitting periodic paperwork using the tablet. The de-vice also allows them to send out questionnaires and notifications from the mall, and hold training sessions for the staff at any time. It is equipped with features such as user-friendly interface, translator func-tion, and a security measure that turns off the power when taken outside the mall. This device has been put to use in 79 malls across Japan.

As labor shortages are a social issue, we see it as one of our responsibilities as a devel-oper to improve ES (employee satisfaction) by improving our work environment where employees for specialty stores that open in AEON MALL’s commercial facilities can play an active part for a long time. Among ES im-provement measures on which each mall is working, we give awards to excellent case examples as the "Best Practice" and expand them horizontally.

In order to motivate the staff of spe-cialty stores, AEON MALL Shijonawa-te has been making efforts since 2017 to let customers leave their “compliments” on message cards. This fiscal year, we expanded the break room for the staff, conducted health checkups, and held employee social gatherings twice a year, all of which have been well received by the staff of specialty stores.

With the aim of raising awareness of customer service, we hold the "Customer service role playing contest" in which the staff of specialty stores compete using the techniques they have cultivated on a daily basis, not only in Japan but overseas as well. The 4th national contest in China was held with approximately 50,000 eligible contestants working at around 3,700 stores across a total of 19 malls. We are also accelerating our efforts by holding the contest in Cambodia, Vietnam and Indonesia.

Example of Best PracticeAEON MALL Shijonawate (Osaka Prefecture)

Customer service role playing contest (Vietnam)

Adopting digital technology to improve efficiency

Creating a comfortable work environment for specialty store employees

Aiming to improve customer service skills

SDGsSustainable

Development Goals


Discuss important management matters, submit opinions and submit reports to the President

Conduct continuous activities to analyze the status of risks and avoid such risks, submit opinions to the President, and discuss risk management policies　

Grasp the legal compliance penetration state, exchange information, and submit reports and policies to the President

Business Execution Organization

Election / Dismissal Accounting audit

Determination of appointment / dismissal

/ remuneration

(Cooperation)

Determination of appointment / dismissal

/ remuneration

Report

Audit / report

RequestReport

ReportInstruction

Audit

Discussion / report of important matters

Appointment / dismissal / supervision

Report

Internal audit

Shareholders M

eeting

14 directors (including 2 outside directors)

Board of Directors

4 auditors(including 3 outside auditors)

Auditor / Audit & Supervisory Board

Accounting Auditor

President

Nomination / Remuneration Advisory Committee

Give advice and submit reports in response to requests from the President regarding the policy for nominating candidate for directors and auditors and development planning, and remuneration for directors.

Management Auditing Department

Business Division / Management Division / Consolidated Subsidiary

Research and evaluate the efficiency and validity of internal control functions over the entire business

Management Conference

Risk ManagementCommittee

ComplianceCommittee

・Activities contributing to the local community・Fund-raising activities・Volunteer activities・Social welfare activities

President and CEO

Risk Management CommitteeAEON MALL CSR Council Compliance Committee

Environmental Preservation

Personal Information ProtectionSocial Contribution

・Forestation activities・Promotion of ISO 14001・Carbon-free・Plastic-free

Internal Audit Report

・Privacy mark promotion

・Promotion of compliance・AEON code of conduct

・Risk information analysis・Continuous activities for avoiding a risk・Submitting opinions to the President・Deliberation on the risk management policy

By establishing a "Compliance Committee" chaired by the General Manager of Administration Division, we report the minutes of the committee to the Management Meeting and report important matters to the Board of Directors. We also establish a help line AEON MALL “Personnel Dial 110” (“Workers’ Union Dial 110” in the Workers’ Union of AEON MALL) as an internal whistle blowing contact point to prevent whistleblowers from being put at a disad-vantage. Upon receipt of any report or notification, the department in charge will carefully examine the contents and take necessary measures based on our internal rules to assess if there is an act of violation, formulate measures to prevent a recurrence and report them to the "Compliance Committee".

Pointing out and improving problems

We will endeavor to reduce risks and by formulating “Business Risk Management Regulations” to prevent crises and minimize damage in the event of a crisis. If an urgent and serious loss risk occurs, we will accurately handle the loss through appropriate transmission of information and decision-making based on these regulations.

Risk management

Having the Management Council in place to serve as an advisory body for the president and CEO, AEON MALL is working on strengthening business strategy functions and ensuring a more efficient decision-making process. In addition, we bolster manage-ment and supervisory functions by holding at least one board of directors’ meeting per month, chaired by the president and CEO.

(as of February 29, 2020)Corporate Governance Organization Chart

Management structure

Business execution organization

We store and manage documents such as settlement documents and meeting minutes in a highly retrievable state which is appropriate and secure in accordance with the storage medium, maintain the browsability state as necessary, and take precautions that the relevant department specified in the “Document Management Regulations” prevents leakage outside the company.

Information storage and management

Internal control system (part of important matters)

We pay sufficient consideration to the human rights of all stakeholders involved in AEON MALL by strengthening our governance and raising employees' awareness of compliance.

Ensuring Fair Execution of Business Activities

Responsible Business Promotion

Hold meetings of the Board of Directors chaired by the President at least once a month to strengthen the management oversight function, with the attendance of auditors. (2 directors and 2 auditors are independent directors)

Board of Directors Audit & Supervisory BoardExchange information and opinions with the accounting auditors and the Management Auditing Department which is an internal audit department to raise efficiency and effectiveness of audits.


Entering into fair contracts for the construction of malls (ASEAN)

Initiatives to strengthen compliance (China)

AEON MALL exercises consideration for the human rights and occupational health and safety of all stakeholders. When we develop malls in ASEAN, we attach great importance to the degree of contribution towards region-al development as criteria for general contractor selection, such as active recruitment of local workers and environment preservation measures. We maintain a high degree of fairness by entering into an agreement between AEON MALL which is the ordering party, and the contractor to share the risk equally. We also ensure human rights protection by managing IDs of people entering and exiting the site, preventing child labor and illegal employment, and conducting health checkups for workers.

The Compliance Department was established in 2017 in China with the purpose of investigating and responding to fraudulent acts as well as conducting ongoing em-ployee education to prevent such acts. The department is currently staffed by four people. We hold training once a year at every mall and office to help participants gain compliance knowledge and make sound judgments. In these trainings, we encourage active participation by in-viting staff to raise questions. In addition to interviewing

employees of new malls and investigating cases reported through AEON 110, we have also established a whistleblowing system for specialty stores. When we receive a report, we carefully check the facts and take corrective action while managing the confidential information.In Chinese society, where lawsuits are frequently filed, there are many occasions when an emer-gency response is required because laws and legal regulations differ depending on the province or city, so our company (just under 800 employees) has 5 employees, including myself, who are qualified as lawyers, to take prompt action in the event of an emergency. In order to reduce fraudulent acts committed by employees, it is important for us to continue these initiatives and steadily disseminate them to all parties involved. I think the level of awareness has improved compared to when the Compliance Department was first established. We will strive to create a better work environment for all employees to comply with our company rules and philosophies.

Strengthening compliance by establishing specialized department

Compliance trainings Interviews with new mall employees

Setting up whistle blowing hotline for specialty stores

We conduct executive training and general training for about 800 AEON MALL employees working in China, once a year at each mall and office. We share information about compli-ance we learned in basic education and actual cases of fraud, based on laws, legal regulations, and company rules.

Because about two-thirds of employ-ees are newly hired employees at a new mall, we carry out early-phase employee education within a year of opening the mall by conducting ac-tivities such as individual interviews to foster compliance awareness.

If someone at a specialty store or an outside contractor is harassed or mistreated, he or she can directly contact the Compliance Department by email or phone.

SDGsSustainable

Development Goals

Yang MinManager Compliance Department AEON MALL (China) Co., Ltd.


AEON MALL is developing malls in Japan, China and ASEAN to meet the needs of the local community.In FY2019, along with opening 4 new malls in Japan and overseas, we have assertively conducted floor expansion and renovation of our existing malls.

New opening

Opened in June 2019, AEON MALL ChangShu XinQu became our 20th mall in China. We have a signage display system installed where cus-tomers can use a smartphone app to virtually try on clothes from several specialty stores without having to move around the mall. Furthermore, we provide a new shopping mall experience that inte-grates the latest digital technology. For instance, we have introduced functions utilizing face-recog-nition, including lockers that open and close by au-thenticating the user's face, and robots equipped with artificial intelligence that memorize customers' names along with the stores they have visited be-fore to suggest services tailored to each customer.

The Latest Domestic and Overseas Mall Trends

AEON MALL ChangShu XinQu (Jiangsu, China)

The latest digital technology improves convenience in the mall

AEON MALL Fujiidera, which was closed in 2014, was reborn in September 2019. We have created a new bustling destination, in response to the expectations of local residents as a state-of-the-art commercial facility that offers overwhelming convenience, a rich variety of food, and the fun of having a wide range of choices in their everyday lives.

AEON Fujiidera Shopping Center (Osaka Prefecture)Birth of a local-oriented community center

AEON MALL Qingdao Xihaian Xinqu opened in Qingdao, a city of international coastal resorts, in November 2019. We provide a highly entertaining mall environment by making full use of digital technology, such as creating a sense of season with a huge 700-inch, see-through LED vision, and creating three-dimensional images with fog and light. In addition, our company in China is the first among our business to intro-duce a state-of-the-art facial recognition payment system, allowing customers to enjoy shopping without carrying a wallet or smartphone.

In December 2019, we opened a mall that proposes a life-style coexisting with nature in Vietnam where there has been an increased environ-mental awareness. Plants are decorat-ed at locations inside and outside the mall and vine tunnel pergolas are installed along the passage leading to the mall.We also propose an eco-friendly lifestyle in consideration of the envi-ronment, for example, reducing power consumption by introducing an air conditioning chiller that can be operat-ed in response to air condi-tioning fluctuations.

AEON MALL Qingdao Xihaian Xinqu (Shandong, China) AEON MALL Ha Dong (Vietnam)Using digital technology to create new values for malls Birth of a nature-friendly, green eco-mall


AEON MALL Takaoka renovated about 50% of the overall facility, including the construction of a new expanded wing, with the target of becoming a hub for exchange in the Hida, Echchu and Noto areas.We have prepared a diversity of amusement fa-cilities, including the world's first “FUN VILLAGE with TOMICA”, a large indoor playground facility featuring a 3D maze slider that children can enjoy.

Floor expansions / Renovations

AEON MALL Takaoka (Toyama Prefecture)

Other malls renovated in FY2019Japan AEON MALL Morioka Minami (Iwate Prefecture) / AEON MALL Mikawa (Yamagata Prefecture) / AEON MALL Mito Uchihara (Ibaraki Prefecture) / AEON MALL

Tsukuba (Ibaraki Prefecture) / AEON MALL Hanyu (Saitama Prefecture) / AEON MALL Kasukabe (Saitama Prefecture) / AEON MALL Urawa Misono (Saitama Prefecture) / AEON MALL Narita (Chiba Prefecture) / AEON MALL Musashi Murayama (Tokyo) / AEON MALL Atsuta (Aichi Prefecture) / AEON MALL Meiwa (Mie Prefecture) / AEON MALL Sakai Teppocho (Osaka Prefecture) / AEON MALL Kobe Kita (Hyogo Prefecture) / Kobe Harborland umie (Hyogo Prefecture) / AEON MALL Hiroshima Fuchu (Hiroshima Prefecture) / AEON MALL Fukuoka (Fukuoka Prefecture) / AEON MALL Okinawa Rycom (Okinawa Prefecture)

China AEON MALL Suzhou Wuzhong (Jiangsu) / AEON MALL Suzhou Xinqu (Jiangsu) / AEON MALL Hangzhou Liangzhu Xincheng (Zhejiang) / AEON MALL Wuhan Jingkai (Hubei) / AEON MALL Guangzhou Panyu Square (Guangdong)

Vietnam AEON MALL Tan Phu Celadon / AEON MALL Binh Tan

Birth of the largest entertainment mall in Hokuriku

AEON MALL Higashiura expanded a new wing on the east-ern site that was previously used as a parking lot. 122 spe-cialty stores including 7 stores that opened in the Tokai re-gion for the first time were renovated to offer more colorful daily lifestyles. We have constructed the largest kids and baby zone in the area as a mall where three generations of families can appreciate.

AEON MALL Natori built a new three-story expansion build-ing and carried out a large-scale renovation of the existing wing. We have installed an open ceiling space "Mori no Ter-race" (Forest Terrace) with dine and drink places such as locally popular cafes and restaurants on the second floor where the expanded wing and the station are directly con-nected.

AEON MALL Higashiura (Aichi Prefecture) AEON MALL Natori (Miyagi Prefecture)Evolving into the largest shopping mall in TohokuCreating a space friendly for the parenting generation

SDGsSustainable

Development Goals


External ratings

In March 2019, AEON MALL Kofu Showa (Yamanashi Prefecture) acquired the S-rank, the highest rank in the five-grade evaluation of CASBEE for Real Estate. The CASBEE is comprehensive evaluation sys-tem, widely recognized as an index for the environmental performance of a building, including the re-duction of environmental burden such as energy saving, re-source saving, and recycling performance as well as the conservation of landscapes.

We have made advanced efforts from both tangible and intangible ways for the “creation of a shopping mall designed for people and with the environment in mind". This fiscal year we have received high evaluations again from certification organizations inside and outside of Japan.

Certification and Evaluation by an External Organization

Global Real Estate Sustainability Benchmark (GRESB) is an international benchmark for measuring environmental, social and governance considerations for real assets including the real estate portfolio and infrastructure. AEON MALL earned the rating of "Green Star" as a result of our activities con-cerning environmental consideration and sustainability which were highly evaluated for excellence in both “Management and Policy” and “Implementation and Measurement”. We obtained 84 points (the average among participating companies being 72 points)., We also received the highest evaluation “A” in the “GRESB disclosure evaluation (ESG information disclosure level)” which is rated based on the disclosed information.

Earned the rating of "Green Star" from GRESB Survey

CDP is an international environment evaluation NGO that investigates climate change measures and promotes the disclosure of corporate environmental information. Due to our efforts in climate change and information disclosure thereof, we were given the third highest grade “Score B” on an eight-grade evaluation by CDP.

Acquired Score B from CDP

• MSCI Japan ESG Select Leaders Index• Select Leaders Index • MSCI Japan Empowering Women Index• Nadeshiko Brand 2020

(selected 4 years in a row)• S&P / JPX Carbon Efficient Index

The criteria to judge corporate value for “ESG investment” purposes is made based not only on financial information but also on the efforts for solving environmental, social, and governance issues (non-fi-nancial information). As this investment method rapidly expands, AEON MALL has been selected as a composite of various indexes calculated after the selection of companies with a high ESG evaluation by the institution providing investment information for institutional investors.

Selected as a stock price index constituent for ESG investment

"Heart barrier-free" is a practice in which people with diverse ideas and different physical and mental characteristics can communicate and support each other to deepen mutual understanding. The Tokyo Metropolitan Government is promoting the initiatives by registering awareness-building companies as a “Heart barrier-free” supporter company. Among them, AEON MALL was selected as one of the most outstanding companies in the "Heart barrier-free" category. We were highly evaluated for our activities in universal design and LGBT topics related trainings for our employees and the staff of specialty stores, in addition to holding events related to health and welfare at each mall.

Registered as an excellent "Heart barrier-free" practice company in Tokyo

Acquired the S-rank of CASBEE for Real Estate


Acquired certifications

In August 2019, AEON MALL Zama (Kanagawa Prefecture) was certified as an "environmentally friendly city development project" in recognition of its efforts to reduce environmental impact by installing solar panels on the rooftop and walls, improve boarding environment of the local bus and Zama City com-munity bus in the facility, and serve as a disaster pre-vention base in the event of a disaster. Kanagawa Prefecture certifies projects that contribute to the promotion of eco-friendly city development, based on the “Guidelines for promoting environmentally friendly model city development in the central prefec-ture and Shonan urban areas”.

Certified by Kanagawa Prefecture as an "environmentally friendly city development project"

"DBJ Green Building Certification" is granted by the Development Bank of Japan (DBJ) based on a comprehensive evaluation system that includes environmental performance of the target property, as well as its response to social demands from varied stakeholders surrounding the property. In March 2019, AEON MALL Suzuka (Mie Prefecture), AEON MALL Ota (Gunma Prefecture), AEON MALL Hie-zu (Tottori Prefecture), and AEON MALL Ayagawa (Kagawa Prefecture) received the 4-star rating and AEON MALL Kyoto Gojo (Kyoto Prefecture) received the 3-star rating. In August 2019, AEON LakeTown kaze and AEON LakeTown mori in Saitama Prefecture earned the 5-star rating, the highest rank in the five-grade evaluation. As follows, we have acquired certifications on a total of 15 properties.

Seven malls newly acquired “DBJ Green Building Certification”

In March 2020, AEON MALL was among "The 2020 Certified Health & Productivity Management Outstanding Organizations (Large enterprises category)". The outstanding health and productiv-ity management recognition program is a system in place to award corporations that are prac-ticing excellent health and productivity management based on local health issues and health ad-vancement initiatives promoted by the Japan Health Council, which is sponsored by the Ministry of Economy, Trade and Industry and the Japan Health Conference.

“The 2020 Certified Health & Productivity Management Outstanding Organizations Recognition Program” (Large enterprise category)

In April 2019, AEON MALL Tendo (Yamagata Prefecture) and AEON MALL Kurashiki (Okayama Prefecture) received the "Regional Contribution Award" at the 6th Regional Contribution Awards.The award is granted to shopping centers that participate substantially in regional revitalization while establishing a vital position as the core of the community within the lives of local residents, in accordance with regional contribution guidelines by the Japan Council of Shopping Centers.

Two malls received the "Regional Contribution Award"

SDGsSustainable

Development Goals


Opening day

Gross leasable area (m2)

Parking (cars)

Planted trees

Mall employees

Disaster prevention agreement

AEDinstallations

Blood donors

Disabled parking lot

Solar panel capacity

(kw)

Air-condition ventilation en-

ergy-saving

Normal charger

(EV)

Quick charger

(EV)

18. AEON MALL Mito Uchihara Nov. 2005 78,000 4,100 49,000 3,600 Aug. 2006 4 1,512 11 131 ― 25 ―

19. AEON MALL Tsukuba Mar. 2013 64,000 4,000 15,000 2,700 Apr. 2012 6 526 15 460 17 1

20. AEON MALL Shimotsuma Nov. 1997 36,000 3,100 16,500 1,300 Sep. 2006 2 216 14 65 ― 14 1

21. AEON MALL Tsuchiura May 2009 58,000 3,300 20,000 2,100 Jun. 2009 2 1,279 20 130 ― 10 1

22. AEON MALL Oyama Apr. 1997 30,000 1,900 19,500 1,000 Jul. 2006 3 1,396 ― 50 11 1

23. AEON MALL Sano Shintoshi Apr. 2003 32,000 2,300 11,800 1,200 Jul. 2006 4 1,708 12 ― ― 11 1

24. AEON MALL Ota Dec. 2003 62,000 4,200 54,000 2,400 Jul. 2006 5 643 14 ― 13 1

25. AEON MALL Takasaki Oct. 2006 59,000 3,700 50,000 2,400 Nov. 2007 4 1,792 12 ― 12 ―

26. AEON MALL Kawaguchi Maekawa Nov. 2000 66,000 2,400 20,000 2,900 Nov. 2006 4 129 ― ― ― 11 1

27. AEON MALL Hanyu Nov. 2007 75,000 5,000 17,100 3,400 Oct. 2007 7 2,083 21 100 21 1

28. AEON LakeTown kaze Oct. 2008 61,000 2,300 28,000 3,500 Feb. 2012 5 ― 16 253 14 1

29. AEON LakeTown mori Sep. 2008 99,000 6,100 50,000 7,200 Aug. 2006 6 30,815 20 241 ― 22 2

30. AEON LakeTown outlet Apr. 2011 23,000 1,100 1,000 1,000 Aug. 2006 1 ― 10 10 ― 15 1

31. AEON MALL Kasukabe Mar. 2013 56,000 2,900 20,400 2,600 Aug. 2006 6 1,128 17 203 13 1

32. AEON MALL Kita Toda Nov. 2004 44,000 2,600 12,600 2,400 Jul. 2006 3 ― 7 ― ― 8 1

33. AEON MALL Yono Dec. 2004 41,000 3,000 16,400 2,300 Aug. 2006 3 438 6 ― ― 12 1

34. AEON MALL Urawa Misono Apr. 2006 62,000 3,000 25,600 3,500 Aug. 2006 4 159 16 100 ― 10 1

35. AEON MALL Futtsu Sep. 1993 28,000 1,000 32,000 700 Aug. 2006 4 140 20 ― ― 16 1

36. AEON MALL Narita Mar. 2000 65,000 4,000 46,600 2,500 Aug. 2006 3 3,382 16 ― 17 1

37. AEON MALL Chiba NEW TOWN Apr. 2006 79,000 4,000 14,000 3,100 Mar. 2007 4 2,218 ― ― 20 1

38. AEON MALL Makuhari New City Dec. 2013 128,000 7,300 50,000 4,400 Oct. 2005 18 182 43 1,798 35 4

39. AEON MALL Kisarazu Oct. 2014 84,000 4,000 30,000 2,500 Jun. 2015 3 2,059 11 1,334 17 2

40. AEON MALL Tsudanuma Sep. 2003 27,000 1,300 1,500 2,000 Jul. 2006 2 ― 9 ― ― 8 1

Opening day


Parking (cars)

Planted trees

Mall employees


AEDinstallations

Blood donors



(kw)


ergy-saving

Normal charger

(EV)

Quick charger

(EV)

3. AEON MALL Tsugaru Kashiwa Nov. 1992 40,000 2,600 72,000 800 Aug. 2006 3 604 ― ― ― 12 1

4. AEON MALL Shimoda Apr. 1995 59,000 4,000 50,000 1,500 Jul. 2006 4 1,032 ― ― 17 1

5. AEON MALL Morioka Aug. 2003 52,000 2,600 26,000 1,800 Aug. 2006 4 479 ― ― 12 1

6. AEON MALL Morioka Minami Sep. 2006 42,000 2,400 17,000 1,800 Aug. 2006 3 606 ― ― ― 8 1

7. AEON MALL Natori Feb. 2007 80,000 4,500 49,900 3,300 Jan. 2007 6 2,099 25 460 ― 10 2

8. AEON MALL Rifu Apr. 2000 33,000 3,000 25,000 1,200 Aug. 2006 2 522 21 ― ― 12 1

9. AEON MALL Tomiya Mar. 2003 28,000 2,400 8,600 1,100 Jun. 2006 4 862 ― ― ― 13 1

10. AEON MALL Ishinomaki Mar. 2007 40,000 2,600 19,200 1,600 Nov. 2006 3 1,940 16 50 ― 9 1

11. AEON MALL Akita Sep. 1993 58,000 3,200 43,000 2,100 May 2006 6 617 54 ― ― 16 1

12. AEON MALL Omagari Oct. 2008 48,000 2,900 15,200 900 Oct. 2008 1 808 12 ― ― 1 1

13. AEON MALL Tendo Mar. 2014 47,000 3,000 15,000 1,800 Jun. 2015 4 1,251 17 ― ― 12 2

14. AEON MALL Yamagata Minami Nov. 2000 26,000 1,700 21,000 800 Oct. 2010 2 205 ― ― ― 7 1

15. AEON MALL Mikawa Jul. 2001 40,000 3,300 27,700 600 Jul. 2006 3 883 ― ― ― 11 1

16. AEON MALL Iwaki Onahama Jun. 2018 50,000 1,300 7,000 1,600 Jun. 2018 4 95 8 ― ― 10 2

17. Shopping Mall FESTA Apr. 1996 32,000 3,800 26,000 900 May 2006 3 ― ― ― ― ― ―

Tohoku

Opening day


Parking (cars)

Planted trees

Mall employees


AEDinstallations

Blood donors



(kw)


ergy-saving

Normal charger

(EV)

Quick charger

(EV)

1. AEON MALL Asahikawa Ekimae Mar. 2015 29,000 900 400 1,800 Jan. 2015 3 18,697 6 ― 5 ―

2. QUALITE PRIX Dec. 2016 13,000 1,800 ― 700 Jan. 2015 2 ― ― ― ― ― ―

Subtotal 42,000 2,700 400 2,500 2 5 18,697 6 ― 1 5 ―

Subtotal 675,000 43,300 422,600 21,800 15 52 12,003 153 510 2 150 17

Kanto

Hokkaido

AEON MALL Data (as of the end of February 2020)Note: Comprehensive partnership agreements and mutual cooperation partnership agreements AEON Co., Ltd.

has concluded are included in the disaster-prevention agreement column.


Opening day


Parking (cars)

Planted trees

Mall employees


AEDinstallations

Blood donors



(kw)


ergy-saving

Normal charger

(EV)

Quick charger

(EV)

41. AEON MALL Yachiyo Midorigaoka Mar. 2005 42,000 2,500 11,500 2,200 Jul. 2006 3 606 ― 50 ― 11 1

42. AEON MALL Kashiwa May 2006 30,000 2,000 7,900 1,400 Aug. 2006 2 ― ― 12 ― 6 1

43. AEON MALL Choshi Mar. 2010 31,000 3,200 35,000 1,000 Mar. 2010 2 1,340 11 20 9 1

44. AEON MALL Funabashi Apr. 2012 36,000 2,300 17,300 2,300 Mar. 2012 2 80 20 100 ― 8 2

45. AEON MALL Musashi Murayama Nov. 2006 78,000 4,000 45,000 4,400 Sep. 2006 6 928 49 ― 20 1

46. AEON MALL Hinode Nov. 2007 64,000 3,600 58,400 2,700 Nov. 2007 4 1,302 39 100 15 1

47. AEON MALL Tamadairanomori Nov. 2014 24,000 1,000 600 1,900 Sep. 2014 3 387 9 ― 10 1

48. AEON MALL Higashi Kurume Apr. 2013 31,000 1,700 20,000 1,800 Apr. 2013 4 528 9 10 ― 14 ―

49. AEON MALL Zama Mar. 2018 50,000 2,500 25,600 3,100 Feb. 2018 4 143 8 1,001 ― 8 2

50. AEON MALL Yamato Dec. 2001 35,000 1,900 20,000 1,900 Apr. 2006 4 2,891 ― ― 12 1

Opening day


Parking (cars)

Planted trees

Mall employees


AEDinstallations

Blood donors



(kw)


ergy-saving

Normal charger

(EV)

Quick charger

(EV)

51. AEON MALL Shibata Apr. 2005 33,000 1,700 14,200 1,000 Jul. 2006 3 441 10 ― ― 11 1

52. AEON MALL Niigata Minami Oct. 2007 51,000 4,000 30,400 2,500 Jul. 2008 6 843 14 ― ― 11 1

53. AEON MALL Takaoka Sep. 2002 82,000 4,400 44,000 2,800 Dec. 2007 6 2,664 ― ― 15 1

54. AEON MALL Tonami Jul. 2015 33,000 1,800 7,000 1,000 Jun. 2015 2 ― ― ― ― 12 2

55. AEON MALL Kahoku Oct. 2008 62,000 3,300 29,400 1,500 Oct. 2008 2 267 12 73 ― 11 1

56. AEON MALL Shinkomatsu Mar. 2017 63,000 3,400 10,000 2,300 Mar. 2017 5 459 16 ― ― 20 1

57. AEON MALL Kofu Showa Mar. 2011 70,000 3,500 20,800 2,700 Feb. 2011 5 971 17 ― 16 2

58. AEON MALL Sakudaira Apr. 1999 25,000 2,000 17,900 1,000 Sep. 2011 2 1,082 ― ― 13 1

59. AEON MALL Matsumoto Sep. 2017 49,000 2,300 6,800 2,500 Feb. 2008 4 ― 11 ― ― 12 2

60. AEON MALL Ogaki Apr. 2007 43,000 2,500 29,300 1,500 Mar. 2007 3 1,713 10 50 11 1

61. AEON MALL Kakamigahara Jul. 2007 77,000 5,500 62,600 4,100 Jul. 2007 3 3,011 20 80 ― 9 1

62. AEON MALL Hamamatsu Shitoro Aug. 2004 65,000 3,500 38,000 2,200 Sep. 2006 5 511 19 91 ― 15 1

63. AEON MALL Fujinomiya Dec. 2001 40,000 2,500 24,200 1,800 Sep. 2006 3 1,580 45 ― ― 11 1

64. AEON MALL Hamamatsu Ichino Jun. 2005 63,000 4,000 19,300 2,800 Sep. 2006 3 1,111 73 50 ― 11 1

65. AEON MALL Okazaki Sep. 2000 80,000 4,300 48,100 3,900 Mar. 2007 4 1,051 20 ― ― 13 1

66. AEON MALL Higashiura Jul. 2001 75,000 4,600 25,000 3,300 Jul. 2006 5 376 ― ― ― 10 ―

67. AEON MALL Kisogawa Jun. 2004 66,000 4,400 15,000 3,000 Sep. 2014 2 2,227 16 ― ― 17 1

68. AEON MALL Aratamabashi Mar. 2010 38,000 1,700 5,000 1,900 Mar. 2010 6 45 22 69 18 ―

69. AEON MALL Nagoya Chaya Jun. 2014 75,000 4,100 20,000 2,500 Jun. 2014 5 1,043 8 266 15 2

70. AEON MALL Tokoname Dec. 2015 87,000 4,000 12,000 2,600 Nov. 2015 5 1,521 20 98 17 2

71. AEON MALL Nagakute Dec. 2016 59,000 2,600 8,000 3,200 Dec. 2016 7 360 13 362 ― 12 2

72. AEON MALL Nagoya Minato Nov. 1999 44,000 3,000 36,500 1,000 Oct. 2006 2 67 ― ― ― 11 1

73. AEON MALL Atsuta Jul. 2003 47,000 3,800 12,300 2,700 Jul. 2006 4 484 ― ― ― 11 1

74. AEON MALL Fuso Aug. 2003 34,000 2,800 17,900 1,400 Jul. 2006 3 278 31 50 11 1

75. AEON MALL Nagoya Dome Mae Mar. 2006 48,000 2,800 12,700 3,200 May 2009 3 ― 16 ― ― 11 1

76. AEON MALL Odaka Mar. 2008 65,000 4,000 25,000 3,500 Feb. 2008 2 1,770 12 50 ― 21 1

77. mozo wondercity Apr. 2009 101,000 5,000 35,200 4,700 ― 4 372 14 ― ― 1 1

78. AEON MALL Suzuka Nov. 1996 70,000 4,200 36,000 2,400 Aug. 2006 4 2,340 17 ― ― 20 1

79. AEON MALL Toin Nov. 2013 58,000 3,500 15,000 2,300 Oct. 2013 3 81 15 322 15 2

80. AEON MALL Yokkaichi Kita Jan. 2001 42,000 3,000 38,500 1,300 Aug. 2008 2 570 26 50 ― 1 1

81. AEON MALL Meiwa Jul. 2001 34,000 3,100 39,500 1,100 Mar. 2012 2 31 52 50 ― 10 ―

82. AEON MALL Kuwana Mar. 1995 38,000 4,000 ― 1,400 Mar. 2004 5 133 12 ― ― 11 ―

83. AEON MALL Tsu Minami Nov. 2018 60,000 3,400 10,000 2,400 Oct. 2018 4 843 13 ― ― 9 2

Kanto (Continued)

Chubu

Subtotal 1,778,000 101,300 842,300 83,400 33 137 60,010 455 6,168 17 465 37

Subtotal 1,877,000 112,700 765,600 77,500 32 124 28,245 554 1,661 9 412 37


Opening day


Parking (cars)

Planted trees

Mall employees


AEDinstallations

Blood donors



(kw)


ergy-saving

Normal charger

(EV)

Quick charger

(EV)

84. AEON MALL Kusatsu Nov. 2008 78,000 4,500 68,600 3,600 Oct. 2008 5 1,865 48 200 18 2

85. AEON MALL Kyoto Gojo Mar. 2004 36,000 1,700 11,000 2,300 Sep. 2010 4 1,028 ― ― ― 9 1

86. AEON MALL KYOTO Jun. 2010 51,000 1,100 ― 2,800 Sep. 2011 5 1,107 ― ― 10 1

87. AEON MALL Kyoto Katsuragawa Oct. 2014 77,000 3,100 10,600 4,700 Oct. 2014 5 1,994 23 339 13 4

88. AEON MALL Kumiyama Jun. 1999 29,000 2,500 22,200 1,600 Sep. 2011 2 584 7 30 ― 1 1

89. AEON MALL Takanohara May 2007 44,000 2,100 17,200 2,500 Sep. 2011 KyotoMar. 2011 Nara 4 321 15 100 ― ― 1

90. AEON MALL Sakai Kitahanada Oct. 2004 72,000 2,800 6,000 3,600 Jan. 2015 4 1,146 6 50 ― 16 1

91. AEON MALL Rinku Sennan Nov. 2004 76,000 4,300 66,000 3,100 Sep. 2005 5 2,372 ― 83 11 2

92. AEON MALL Tsurumi Ryokuchi Nov. 2006 54,000 2,200 12,000 2,400 Jun. 2010 5 529 ― ― ― 10 1

93. AEON MALL Shijonawate Oct. 2015 75,000 4,300 20,000 3,400 Oct. 2015 6 1,185 13 815 ― 17 2

94. AEON MALL Sakai Teppocho Mar. 2016 56,000 2,600 10,000 2,700 Mar. 2016 4 86 13 473 10 2

95. AEON MALL Hineno Apr. 1995 29,000 2,000 32,800 1,300 Apr. 2011 2 397 42 ― ― 10 1

96. AEON MALL Dainichi Sep. 2006 56,000 2,400 15,400 3,800 Aug. 2008 1 685 16 14 ― 11 2

97. AEON MALL Osaka Dome City May 2013 34,000 700 4,200 1,700 Jan. 2014 5 ― 16 54 ― 4 ―

98. AEON MALL Ibaraki Jan. 2001 46,000 2,000 ― 2,600 Sep. 2008 4 807 36 ― ― 11 1

99. AEON Fujiidera SC Sep. 2019 15,000 470 5,900 1,100 Sep. 2019 2 266 ― 100 ― 1 1

100. AEON SENRITO Senmonkan Apr. 2017 9,000 400 ― 500 ― 2 ― ― ― ― ― ―

101. AEON MALL Itami Oct. 2002 57,000 2,800 30,000 3,000 Feb. 2012 4 ― ― 102 ― 13 1

102. AEON MALL Kobe Kita Nov. 2006 55,000 4,000 56,000 2,900 Oct. 2006 7 2,035 40 ― 17 1

103. AEON MALL Kobe Minami Sep. 2017 39,000 1,400 4,000 1,600 Sep. 2017 4 67 14 ― ― 18 2

104. AEON MALL Himeji River City Nov. 1993 36,000 2,600 11,800 1,700 Mar. 2013 2 670 32 ― ― 11 1

105. AEON MALL Inagawa Apr. 1998 29,000 2,000 38,800 1,300 Feb. 2012 2 210 9 ― ― 1 1

106. AEON MALL Himeji Otsu Dec. 2004 34,000 2,600 16,200 1,700 Feb. 2012 2 1,254 35 100 ― 11 1

107. AEON MALL Kasai Hojo Nov. 2008 33,000 2,100 11,900 1,000 Feb. 2012 4 510 14 55 ― 8 1

108. AEON MALL Itami Koya Mar. 2011 48,000 2,400 10,300 2,600 Feb. 2012 6 730 23 1,160 ― 14 1

109. AEON Akashi SC Oct. 1997 58,000 3,500 ― 1,600 Feb. 2012 2 371 ― ― ― 8 ―

110. Kobe Harborland umie Apr. 2013 85,000 3,000 ― 6,000 ― 4 ― ― ― ― ― 2

111. AEON MALL Kashihara Apr. 2004 80,000 5,000 25,000 3,600 Nov. 2010 5 6,991 15 59 22 1

112. AEON MALL Yamato Koriyama Mar. 2010 67,000 4,100 20,000 2,600 Mar. 2010 6 701 11 ― 18 1

113. AEON MALL Nara Tomigaoka Jul. 2006 31,000 1,300 15,100 1,300 Jun. 2007 2 805 16 ― ― 11 1

114. AEON MALL Wakayama Mar. 2014 69,000 3,500 52,900 3,000 Mar. 2014 5 2,523 17 454 ― 12 4

Kinki

Chugoku – Shikoku Opening day


Parking (cars)

Planted trees

Mall employees


AEDinstallations

Blood donors



(kw)


ergy-saving

Normal charger

(EV)

Quick charger

(EV)

115. AEON MALL Hiezu Mar. 1999 47,000 2,900 25,500 1,500 Aug. 2006 2 10,068 55 100 ― 1 1

116. AEON MALL Tottori Kita Apr. 2000 48,000 3,100 9,000 1,200 Mar. 2007 2 573 10 ― ― 17 1

117. AEON MALL Izumo May 2016 32,000 2,000 9,000 1,000 Jan. 2009 2 783 14 50 ― 11 2

118. AEON MALL Kurashiki Sep. 1999 83,000 4,700 70,000 3,300 Aug. 2006 7 11,853 29 20 ― 16 4

119. AEON MALL Okayama Dec. 2014 92,000 2,500 7,900 7,100 Mar. 2014 5 235 12 306 9 2

120. AEON MALL Tsuyama Dec. 1996 30,000 2,000 18,700 1,000 Mar. 1998 2 1,182 10 ― ― 1 1

121. AEON MALL Hiroshima Fuchu Mar. 2004 98,000 5,000 6,400 5,000 Apr. 2007 7 1,117 7 519 ― 21 2

122. AEON MALL Hiroshima Gion Apr. 2009 50,000 2,800 20,000 2,300 Sep. 2009 6 634 14 68 ― 13 1

123. Hiroshima Danbara SC Sep. 2011 24,000 800 ― 600 Oct. 2012 2 ― ― ― ― ― ―

124. THE OUTLETS HIROSHIMA Apr. 2018 53,000 4,000 9,300 2,900 Oct. 2012 5 ― 24 ― ― 14 4

125. AEON MALL Tokushima Apr. 2017 50,000 3,100 3,600 2,100 Jan. 2016 5 ― 5 ― ― 11 2

Subtotal 1,558,000 79,470 593,900 77,600 29 120 31,239 461 4,188 8 316 41


Opening day


Parking (cars)

Planted trees

Mall employees


AEDinstallations

Blood donors



(kw)


ergy-saving

Normal charger

(EV)

Quick charger

(EV)

143. AEON MALL Beijing International Mall

144. AEON MALL Beijing Fengtai

145. AEON MALL Tianjin TEDA

146. AEON MALL Tianjin Zhongbei

147. AEON MALL Tianjin Meijiang

148. AEON MALL Tianjin Jinnan

149. AEON MALL Yantai Jinshatan

150. AEON MALL Qingdao Xihaian Xinqu

151. AEON MALL Hebei Yanjiao

152. AEON MALL Suzhou Wuzhong

153. AEON MALL Suzhou Yuanqu Hudong

154. AEON MALL Suzhou Xinqu

155. AEON MALL Nantong Xinghu

156. AEON MALL ChangShu XinQu

157. AEON MALL Hangzhou Liangzhu Xincheng

158. AEON MALL Wuhan Jinyintan

159. AEON MALL Wuhan Jinqiao

160. AEON MALL Wuhan Jingkai

161. AEON MALL Guangzhou Panyu Square

162. AEONMALL Guangzhou Jinsha

163. AEON MALL Foshan Dali

Opening day


Parking (cars)

Planted trees

Mall employees


AEDinstallations

Blood donors



(kw)


ergy-saving

Normal charger

(EV)

Quick charger

(EV)

131. AEON MALL Fukuoka Jun. 2004 90,000 5,300 14,000 3,800 Apr. 2012 6 930 21 ― ― 22 1

132. AEON MALL Nogata Apr. 2005 58,000 3,400 39,000 2,200 Dec. 2017 3 649 20 ― 14 1

133. AEON MALL Chikushino Dec. 2008 80,000 3,800 20,000 3,300 Apr. 2009 6 4,136 17 110 16 1

134. AEON MALL Omuta Mar. 2011 57,000 4,800 20,000 1,700 Sep. 2011 3 1,855 16 590 ― 11 ―

135. AEON MALL Fukutsu Apr. 2012 63,000 3,500 27,000 2,500 Mar. 2012 4 1,201 25 250 12 ―

136. AEON MALL Yahata Higashi Nov. 2006 48,000 2,000 19,200 1,900 Aug. 2007 3 430 10 204 ― 2 ―

137. AEON MALL Uki Nov. 1997 63,000 3,300 50,000 900 Dec. 2019 3 35 32 1,409 ― 10 ―

138. AEON MALL Kumamoto Oct. 2005 84,000 5,000 27,000 2,900 Oct. 2006 4 1,951 20 ― ― 12 ―

139. AEON MALL Sanko Dec. 1996 40,000 2,500 36,000 800 Feb. 2006 3 805 ― ― ― 11 1

140. AEON MALL Miyazaki May 2005 84,000 4,300 25,000 2,900 Sep. 2006 5 707 12 50 11 ―

141. AEON MALL Miyakonojo Ekimae Dec. 2008 28,000 1,700 8,000 900 Nov. 2008 3 956 ― 90 ― 18 1

142. AEON MALL Okinawa Rycom Apr. 2015 86,000 4,000 8,300 3,600 Jun. 2016 7 763 ― 259 ― 14 4

Opening day


Parking (cars)

Planted trees

Mall employees


AEDinstallations

Blood donors



(kw)


ergy-saving

Normal charger

(EV)

Quick charger

(EV)

126. AEON MALL Takamatsu Apr. 2007 47,000 3,000 12,500 1,100 Jun. 2007 2 357 16 50 ― 9 1

127. AEON MALL Ayagawa Jul. 2008 57,000 4,000 49,000 1,700 Jun. 2008 3 1,141 16 140 ― 8 1

128. AEON MALL Niihama Jun. 2001 66,000 3,500 35,000 1,600 Jun. 2006 6 1,088 21 30 16 1

129. AEON MALL Imabari Shintoshi Apr. 2016 54,000 2,900 10,000 1,400 Jul. 2017 5 838 9 ― ― 12 2

130. AEON MALL Kochi Dec. 2000 57,000 2,800 23,000 2,100 Sep. 2007 6 1,950 ― 109 10 1

Chugoku – Shikoku (Continued)

Kyusyu – Okinawa

China

Subtotal 888,000 49,100 308,900 35,900 16 67 31,819 242 1,392 3 169 26

Subtotal 781,000 43,600 293,500 27,400 12 50 14,418 173 2,962 4 153 9

Domestic Mall Total 7,599,000 432,170 3,227,200 326,100 139 555 196,431 2,044 16,881 44 1,670 167

China Total 1,440,000 59,600 115,600 39,000 2,034 20 15 19 7 14 564 10 11

Opening day

Gross leasable area

(m2)

Parking (cars)

Planted trees

Mall employ-

ees

Solar power(kw)

Auto control (electricity /

air-condition)

Freezer inverter control

Curtain wall shading / heat

shield filmBiotop

Gray water usage(Green zone

watering)

EV charge station

Two star green building

(Design)

Automatic exhausted oil smoke control

Nov. 2008 54,000 3,000 8,000 1,500 ― ― ― ― ― ― ― ―

Sep. 2015 62,000 2,500 4,000 1,600 65 ― 16 ―

Oct. 2010 55,000 2,500 8,000 1,000 ― ― ― 60 ― ―

Apr. 2012 65,000 3,900 10,000 2,500 ― ― ― 4 ― ―

Jan. 2014 62,000 2,400 10,000 3,800 ― ― ― ― ―

Oct. 2017 70,000 2,600 6,000 2,200 85 ― 75 ―

May 2018 72,000 2,700 2,500 1,300 320 ― 22

Nov. 2019 70,000 2,600 8,000 1,500 ― ― ―

Nov. 2016 70,000 2,700 6,000 1,100 85 ― 98 ―

Apr. 2014 75,000 3,100 6,000 2,200 50 ― ― ―

May 2015 75,000 3,000 3,300 1,800 43 8 ―

Jan. 2016 74,000 3,300 3,800 1,800 60 132

Dec. 2017 77,000 3,000 6,000 1,600 360 60

Jun. 2019 63,000 3,800 6,000 2,100 226 ― ―

Nov. 2015 68,000 2,500 4,000 1,300 30 ―

Dec. 2014 74,000 3,000 3,000 1,600 ― ― ― ― ― ― ―

Dec. 2017 55,000 1,700 2,500 1,700 ― ― 12 ―

Dec. 2015 101,000 4,000 5,000 3,100 520 ― ― ― 20 ―

Dec. 2015 64,000 1,600 3,500 2,200 ― ― ― ― 17 ―

Nov. 2018 65,000 3,000 6,000 1,600 ― ― 20 ―

Dec. 2017 69,000 2,700 4,000 1,500 190 ― ― ― 20 ― ―


Opening day


Parking (cars)

Planted trees

Mall employees


AEDinstallations

Blood donors



(kw)


ergy-saving

Normal charger

(EV)

Quick charger

(EV)

173. AKITA OPA

174. MITO OPA

175. TAKASAKI OPA

176. SEISEKISAKURAGAOKA OPA

177. HACHIOJI OPA

178. SHINYURIGAOKA OPA

179. SHONAN FUJISAWA OPA

180. NAGOYA mozo OPA

181. KAWARAMACHI OPA

182. UMEDA OPA

183.

184. SANNOMIYA

185. SANNOMIYA OPA2

186. CANALCITY OPA

187. OITA OPA

188. NAHA OPA

189. VIVRE GENE LakeTown

190. YOKOHAMA VIVRE

191. WORLD PORTERS VIVRE

192. KITAOJI VIVRE

193. AKASHI VIVRE

194. SENDAI FORUS

195. KANAZAWA FORUS

Opening day Gross leasable area (m2)

Parking (cars)

Site area (m2)

Total floor area (m2)

Number of employees

Oct. 2017 11,100 3,000 2,800 20,000 200

Mar. 2017 12,100 1,500 3,500 25,500 400

Oct. 2017 25,600 7,000 7,400 41,700 1,200

Sep. 1999 16,000 400 8,700 23,400 600

Nov. 2018 6,100 1,300 4,000 10,100 400

Nov. 1997 12,700 100 5,000 22,300 1,100

Mar. 1996 9,500 800 2,000 19,000 500

Apr. 2009 3,200 ― ― 3,500 100

Nov. 1998 9,700 ― 2,700 18,800 300

Apr. 2013 2,700 ― ― 3,200 100

Nov. 1994 11,200 ― 2,800 27,000 800

Aug. 1998 2,300 ― 1,000 4,900 70

Nov. 1969 5,500 ― 1,500 10,300 200

Feb. 2017 11,700 1,700 4,700 17,600 500

Apr. 1996 15,300 1,300 38,500 25,900 1,000

Jun. 2019 3,800 1,600 2,400 7,500 300

Oct. 2018 5,200 450 12,800 7,600 200

Sep. 2008 2,900 8,300 ― 4,300 100

Apr. 1985 18,500 100 6,000 44,800 1,000

Sep. 1999 17,900 1,000 20,000 35,300 900

Mar. 1995 22,800 500 17,600 49,300 600

Oct. 1997 18,100 700 11,700 29,600 600

Nov. 1984 14,500 4,500 4,300 32,400 400

Nov. 2006 26,100 4,300 100,300 45,800 1,800

OPA Total 284,500 38,550 259,700 529,800 13,370

Opening day


Parking (cars)

Planted trees

Mall employees


AEDinstallations

Blood donors



(kw)


ergy-saving

Normal charger

(EV)

Quick charger

(EV)

171. AEON MALL BSD CITY

172. AEON MALL Jakarta Garden City

Opening day


Parking (cars)

Planted trees

Mall employees


AEDinstallations

Blood donors



(kw)


ergy-saving

Normal charger

(EV)

Quick charger

(EV)

169. AEON MALL Phnom Penh

170. AEON MALL Sen Sok City

Opening day


Parking (cars)

Planted trees

Mall employees


AEDinstallations

Blood donors



(kw)


ergy-saving

Normal charger

(EV)

Quick charger

(EV)

164. AEON MALL Tan Phu Celadon

165. AEON MALL Binh Tan

166. AEON MALL Binh Duong Canary

167. AEON MALL Long Bien

168. AEON MALL Ha Dong

Vietnam

Cambodia

Indonesia

OPA

Vietnam Total 339,000 Motorcycle 40,000Car 7,600 50,200 17,500 56 320 3 3 5 1 5 2

SHINSAIBASHI OPA SHINSAIBASHI OPA KIREIKAN

Cambodia Total 153,000 Motorcycle 4,600Car 4,600 22,000 8,600 18 1,262 2 2 2 2 2 1

Indonesia Total 140,000 Motorcycle 3,700Car 5,100 28,000 8,000 20 534 1 2 2 1 2 ―

Opening day

Gross leasable area

(m2)

Parking (cars)

Planted trees

Mall employees

Disabled parking

lot


(kw)

High-efficiency air-conditioner

Human sensor lightning on /

off control

Automatic esca-lator operation

control

Murmuring river

Wastewater purification

facility

EV charge station

May 2015 77,000 Motorcycle 2,300Car 2,100 20,000 5,600 ― 24 ― ―

Sep. 2017 63,000 Motorcycle 1,400Car 3,000 8,000 2,400 20 510 ― ―

Opening day

Gross leasable area

(m2)

Parking (cars)

Planted trees

Mall employees

Disabled parking

lot


(kw)



off control


control

Murmuring river


facility

EV charge station

Jan. 2014 84,000 Motorcycle 11,000Car 2,000 10,000 4,700 25 ― ― ― ― ―

Jul. 2016 60,000 Motorcycle 4,000Car 1,500 10,000 2,600 17 320 ― ―

Nov. 2014 49,000 Motorcycle 6,000Car 1,000 10,000 2,600 ― ― ― ― ― ―

Oct. 2015 72,000 Motorcycle 10,000Car 1,000 11,300 3,400 8 ― ―

Dec. 2019 74,000 Motorcycle 9,000Car 2,100 8,900 4,200 6 ― ― 2

Opening day

Gross leasable area

(m2)

Parking (cars)

Planted trees

Mall employees

Disabled parking

lot


(kw)



off control


control

Murmuring river


facility

EV charge station

Jun. 2014 68,000 Motorcycle 1,600Car 2,300 10,000 4,200 9 225 ―

May 2018 85,000 Motorcycle 3,000Car 2,300 12,000 4,400 9 1,037 1


3,303(1,554)

3,447(1,480)

FY2018 FY2019

Number of employees(Number of part-timers)

excluded from above

China 737 766

FY2018 FY2019

1,227 1,288Total

490 522ASEAN

Employees who have received childcare leave(Male employees included above)

DirectorsWomen among the above

ManagersWomen among the above

New employees (male / female)

Number of employees (Number of part-timers)

excluded from above(1) Male(2) Female

FY2018 FY2019

(1) 1,191 ( 173)(2) 601 (1,169)

1,792（1,342） 1,788 (1,284)

(1) 1,168 ( 154)(2) 620 (1,130)

110(49 / 61)

100(57 / 43)

926148 (16.0%)

891155 (17.4%)

174 (23.5%)

174 (23.5%)

44(3)

54(15)

Employee data: Consolidated (as of the end of February 2020)

Employee data: Non-consolidated (as of the end of February 2020)

FY2019 Inputs / Outputs (79 malls in Japan)

Supplementary Data

INPUT

Business activities

OUTPUT

Energy

Water resources

Paper

9,969,000 m³(99.6%)

Water

19,196,000 sheets(109.5%)

Copy paper1,472,520,000 kWh

(98.9%)

Electricity606 kl

(94.1%)

Heavy oil

OIL

1,392,000 m³(95.7%)

LPG

LPG

11,194,000 m³(92.1%)

City gas

Mall planning& design

Mall operations

Office activities

465,000 m³(105.4%)

Gray water usage

857,667 t-CO₂(92.0%)

79,492 t(100.2%)

89.4% (Including thermal recycling)

8,799,000 m³(101.3%)

CO2 emissions

Wastes

Recycling rate

Wastewater

Promoting plantingactivities

FY2019: approx. 28,000 treesTotal number of planted trees: approx. 3,496,000 trees

Absorbing CO2 and heat, and keeping moisture

Thank you for reading our report.Information on our CSR activities will be uploaded on our website in a timely manner. Please access the information whenever required.

https://www.aeonmall.com/csr/

Number of local staff members in overseas subsidiaries(as of the end of February 2020)


Note 1: For the whole mall including common use spaces, AEON and speciality stores. However, waste and the recycling rate apply to speciality stores and AEON MALL office, and copy paper applies to AEON MALL office only.

Note 2: Figures in parentheses are percentages over the previous year.

Create new values and grasp the futureby reaching out to people in different areas.

CSR / ESG Report 2020

2020.07

AEON MALL Co., Ltd. is ISO 14001 certi�ed, an international standard on environmental management system.

Sharinga sense of

livelyparticipation

1-5-1 Nakase, Mihama-ku, Chiba-shi, Chiba 261-8539, JapanTEL:+81-(43)-212-6348 FAX:+81-(43)-212-6779https://www.aeonmall.com

csr / esg report 2020 - aeon mall · 2020. 7. 28. · aeon mall csr / esg report 2020 5. in recent...

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