13

CHAPTER 1A Fulfilling Journey

Through the Years:• In the Beginning (1981 – 1985)

� Johor Specialist Hospital� Ipoh Specialist Hospital

• Striving for Progressive Success (1986 – 1990)• Rising Above the Rest (1991 – 1995)

� Listing on the Kuala Lumpur Stock Exchange� Expanding the Family� Upgrading Facilities

• Strengthening the Institution (1996-2000)� Delivering the Best to Patients

• KPJ Healthcare Today (2001 – 2006)� Integrating the Network� Tapping the International Market� Collaborating for Better Services� Enhancing the Infrastructure

Celebration of Achievements• Ensuring Quality and Standards• Towards Management Excellence• Patient Safety and Protection

15

THROUGH THE YEARS

Aseed is planted in the depths of the

soil, watered, fertilised andnurtured. Branches and leaves then

sprout, becoming bigger and stronger, reaching for thesky. Such has been the growth of KPJ HealthcareBerhad. From two hospitals, one each in Johor Bahruand Ipoh, KPJ Healthcare’s network now includeshospitals not only in Malaysia’s cities and towns, butalso beyond the seas. It has blossomed beautifully,making its mark on the stock exchange, adding colourto the communities it serves with better and morecomprehensive facilities and services.

16

Johor Specialist Hospital today.

Johor Specialist Hospital – 1981.

17

In the Beginning (1981-1985)The journey of KPJ Healthcare Berhad’s (KPJ Healthcare) network of hospitals began with a dream by twodifferent groups of doctors in two different cities.

Johor Specialist Hospital

In Johor Bahru, Dato’ Dr Lim Kee Jin had the idea of setting up the first private hospital in the city. In 1974, heapproached Johor Corporation (then known as the Johor State Economic Development Corporation) to join himin this venture and had a number of discussions with Tan Sri Dato’ Basir Ismail, then the CEO of JohorCorporation. But an unexpected recession in the later part of the 1970s put the idea on hold. In 1978, with theworst of the recession over, Dato’ Dr Lim and Tan Sri Dato’ Basir revived the project. A team of specialists wasassembled and, led by Johor Corporation, the plans were put into action.

On 20 February 1979, Johor Specialist Hospital Sdn Bhd was incorporated and construction of the hospital, to becalled Johor Specialist Hospital, began in 1980.The hospital opened its doors to the public on 10 May 1981 with65 beds. It was during this same year that Tan Sri Dato’Muhammad Ali Haji Hashim joined the Board of Directors.Datin Paduka Siti Sa’diah Sheikh Bakir who was then a Director of the Company, supervised the development ofthe hospital with Dato’ Dr Lim as Medical Director and Tuan Haji Ahamad Mohamad as Administrator. Theopening of the Johor Specialist Hospital was the beginning of a continual growth in services and facilities towardsbecoming a hospital of distinction.

Reflections from the Pioneers of Johor Specialist HospitalDATO’ DR LIM KEE JINConsultant Physician"It has been a very satisfactory and rewarding experience to haveinitiated the creation of this hospital, especially in working withJohor Corporation, and tribute should be given to Tan Sri Dato’Basir Ismail who was responsible for bringing in Johor Corporationto sponsor the project."

DR V K RAVINDRANConsultant Otolaryngologist/Ear Nose & Throat Surgeon "We envisioned a hospital that could provide the best services to allcustomers at all times, a place where dedicated and illustriousdoctors … could have a conducive environment to provide ethicaland professional service."

DR ONG AH HOWConsultant Radiologist"In 1981, the Radiology Department started with two rooms doingvery basic x-rays and fluoroscopy…Over the years, the department

has grown. Back in 1981, the department handled about 10 patientsa day. Today, we average about 80-100 patients per day!"

DR MAK KOCK KHENGConsultant Obstetrician & Gynaecologist"The consultants and management were committed to make thehospital a viable venture and a success… The consultants, DatinPaduka Siti Sa’diah and Encik Ahamad (the Administrator) werejointly managing the hospital. The management committee metregularly in the evenings and occasionally at night to thrash outproblems. Slowly but surely, the business grew."

DATO’ DR A R S BHATHALConsultant General Surgeon (Retired)"We, the original pioneer consultants, will always remember the care,dedication and commitment displayed by all members of the nursingand physiotherapy staff to patients under their care… The ‘torch’ hasbeen handed to the new consultants…to ensure that JSH continuesto improve and grow."

Ipoh Specialist Hospital today.

19

Ipoh Specialist Hospital

Up north in Ipoh, a group of private medical specialists wasdriven by a desire to develop a private hospital, owned and runby doctors. A few more specialists were invited to participate inthe venture, leading to the incorporation of Medical AssociatesSdn Bhd (MASB) on 17 May 1978. Construction work on thehospital, to be called the Ipoh Specialist Centre (now known asIpoh Specialist Hospital), began the following year and on 10 October 1981, the hospital was officially opened with 80 beds.From year to year, the hospital expanded its range of facilities andservices to place it amongst the country’s top private hospitals.

Dreams Come True

Two groups of doctors had worked and toiled to make their dream a reality in their respective cities, each groupnot realising as yet that their hospitals, led by Johor Corporation, will eventually become part of one of the largesthealthcare service providers in Malaysia.

Ipoh Specialist Centre before.

Reflections from the Pioneers of Ipoh Specialist HospitalDR CHAKR SRI NA NAGARAConsultant Obstetrician & Gynaecologist"(There was a) singleness of purpose amongst the staff anddoctors in the early years of ISC … Everyone was willing to go theextra mile. Staff worked on plans and committees in the formativeyears, often past midnight with no thought of overtime pay, anddoctors mortgaged the very houses they lived in to raise capital."

DATO’ DR S JENAGARATNAMConsultant Anaesthesiologist"All our surgical instruments had our hospital logo engraved onthem and we felt that was a built-in security measure."

DR F N YOONGResident Consultant Ear Nose & Throat Surgeon"We had many late-night meetings, which never ended beforemidnight and often extended to 2.00am. Fortunately, we weremuch younger then and the late nights did not impair our ability towork the following day."

DR DAVID YEO KEAT HIMConsultant Anaesthesiologist"10 October 1981 … that joyful day was the culmination of aperiod of sheer hard work, toil and sacrifice put in by a smallgroup of pioneering doctors."

DR TEOH SOONG KEEConsultant Obstetrician & Gynaecologist"It helps of course if the partners are amiable and willing to giveand take, without trying to be equal to the last ringgit."

CT Scan.

Haemodialysis Centre.

21

The Malaysian public was beginning to be aware of and appreciate the value of high qualityprofessional healthcare services. Due to strong demand, the two hospitals embarked onexpansion programmes to increase their bed capacity, expand facilities and services, andintroduce state-of-the-art equipment.

At Johor Specialist Hospital, a ComputerisedTomography Scanner (CT Scan) was installed inNovember 1985 to provide more accuratediagnoses of patients’ medical conditions. Itbecame the first hospital in the state of Johor to beequipped with a diagnostic imaging facility. InSeptember 1987, the hospital set up itsHaemodialysis Centre, which will eventually growto become one of the largest centres in the state.Another step forward was made with theintroduction of neurosurgery in January 1989,making Johor Specialist Hospital the first and onlyhospital in Johor to provide this service. Thesetting-up of the Lithotripsy Centre in May 1990was a technological breakthrough for the hospital,enabling the elimination of bladder, kidney and ureter stones without an operation.

Ipoh Specialist Hospital attained a number of distinctions in the second half of the 1980s. Itinstalled the first CT Scan in Perak in October 1986.Another first was scored by the hospitalwhen it opened its Radiotherapy and Oncology Centre in April 1989, which was followed bythe introduction of neurosurgery services in January 1990. The hospital’s consistent drivetowards success led to its acquisition by Johor Corporation. The acquisition was undertakenthrough Johor Corporation’s healthcare subsidiary, Kumpulan Perubatan (Johor) Sdn Bhd(KPJSB), which was under the leadership of Tan Sri Dato’ Muhammad Ali.The subsidiary’s firstChief Executive was Datin Paduka Siti Sa’diah, a position she held since January 1989.

With two progressive hospitals under Johor Corporation’s wing, the foundation was set for thedevelopment of one of the largest healthcare service providers in the country.

Launching of Johor Specialist Hospital’s Lithotripsy Centrein May 1990.

Striving for Progressive Success (1986 – 1990)

22

Evolution of KPJ Logos

Listing of KPJ HealthcareBerhad.

23

Listing on the Kuala Lumpur Stock Exchange

In 1992, preparatory work was underway to list Johor Specialist Hospitaland Ipoh Specialist Hospital on the Main Board of Bursa Malaysia(formerly known as the Kuala Lumpur Stock Exchange). KPJHealthcare was incorporated to act as the listing vehicle.At the helm ofthis new entity was Johor Corporation’s Chief Executive,Tan Sri Dato’Muhammad Ali, who served as Chairman. Assisting him was DatinPaduka Siti Sa’diah as Managing Director. Their dedication and drivingforce continue to guide the growth and development of KPJ Healthcareto this day.

The hard work put into the listing exercise came to fruition, culminating in an announcementon 30 August 1994 that approval for the listing had been received from the SecuritiesCommission. At the same time, KPJ Healthcare unveiled a new logo to mark this veryimportant milestone in its corporate development.

Subscription of the shares was open to the public on 18 October, and it was 88 timesoversubscribed. On 29 November 1994, KPJ Healthcare made an impressive debut on theExchange. KPJ Healthcare thus became the first homegrown subsidiary of Johor Corporationto be listed on Bursa Malaysia, the only healthcare company listed on the Main Board then.The Company has since grown to become a major public-listed entity that is accountable toits stakeholders through its Board of Directors, in particular the Audit Committee, and throughits strong emphasis on corporate governance.

Expanding the Family

In the meantime, KPJSB had been expanding its family of hospitals. It had, in 1988, acquiredTawakal Hospital in Kuala Lumpur.This was followed by the takeover of Kuantan SpecialistHospital in 1990. In 1991, KPJSB invested in the equity of Pusat Pakar Utara (later known asKedah Medical Centre), the first private hospital in the state of Kedah, and was invited tomanage it.The Medical Centre Johor (now called Puteri Specialist Hospital) was acquired in1993.

Rising Above the Rest (1991 – 1995)

Press conference on KPJ Healthcare’s listingon KLSE Main Board.

KPJ Healthcare acquired TawakalHospital in 1988.

Kuantan Specialist Hospital.

24

In 1995, Ampang Puteri Specialist Hospital in Kuala Lumpur became yet another hospital inKPJSB’s network of healthcare facilities. Ampang Puteri Specialist Hospital was initiated,conceptualised and constructed by KPJSB from the outset. During the same year, it acquiredDamansara Specialist Hospital, which was an uncompleted project at that time. Changes wereundertaken to transform it to meet the high standards of a private hospital. KPJSB was alsoinvited at this time to be a partner in Hospital Penawar in Johor.

The expansion trail went beyond the country’s borders intoIndonesia in 1995. Rumah Sakit Selasih in Padang, WestSumatera, was KPJSB’s first international hospital, followed byRumah Sakit Medika Permata Hijau in Jakarta.

In the years ahead, more hospitals would be acquired by KPJSBto further expand its network of hospitals.

Upgrading Facilities

The two pioneer hospitals under KPJ Healthcare continued toupgrade their services and facilities.

Two new disciplines were introduced at Johor Specialist Hospital in 1991 – cardiology andplastic and reconstructive surgery. In 1992, the hospital installed the state-of-the-art MagneticResonance Imaging (MRI) facility, as well as a mammography machine. Services for invasivecardiac procedures as well as percutaneous cardiac therapeutics in Cardiac Cathlab commencedduring the same year.

Ipoh Specialist Hospital introduced in-house cardiology services in June 1994 and set up itsBreast Screening Centre in July of the same year, with the installation of a mammographymachine. In December, the hospital put in place its MRI facility, the first in Ipoh. TheHaemodialysis Centre was renovated and expanded in July 1995 to meet the increasingdemand for haemodialysis services in Ipoh. With 30 machines, the Centre has become thelargest dialysis centre in the private sector.

Puteri Specialist Hospital.

Ampang Puteri Specialist Hospital.

Damansara Specialist Hospital.

Hospital Penawar.

Rumah Sakit Selasih.

RS Medika Permata Hijau.

25

Rumah Sakit Selasih was KPJ Healthcare’s first international hospital. Johor Specialist Hospital continued to upgrade their facilities by installing an MRI together with a mammographymachine in 1992.

Royal seal of approvalin the official launchingof Ipoh SpecialistHospital’s MRI Centreby the Sultan of Perak,DYMM Sultan AzlanMuhibbuddin Shah ibniAlmarhum SultanYussuf Izzuddin ShahShah Ghafarullahu-lah.

26

Briefing guests on the Angiography and Cathetherisation facility during the official opening.

Professional, effective and caring – medical teams work together for the patient’s wellbeing.The success of the Y2K compliance further improved the operations of KPJ Healthcare’s hospitals.

Strategic collaboration of partners in healthcare between KPJSB and Institute Jantung Negara (IJN)in 1994.

27

Delivering the Best to Patients

Driven by a vision to be "the highest value healthcare provider in Malaysia and theregion", KPJ Healthcare focused greater attention on patient needs. Initiatives wereundertaken to introduce computerised systems and in 1999, the Patient-care DeliverySystem was implemented in its hospitals, enabling the nursing teams to provideindividual, patient-focused nursing care.

The Company continued with its on-going programme for the latest and besttechnology in medical facilities, spending RM27 million at Johor Specialist Hospitalon a new patient care service, the Oncology Centre. Strategic collaboration betweenJohor Specialist Hospital and Institute Jantung Negara (IJN) to initiate cardiacfacilities and services started in the same year, which continued until these were runtotally by the hospital.

At Ipoh Specialist Hospital, the setting up of a cardiac catheterisation laboratory in1996, the first and only one in Perak, marked a new era for cardiology practice in the state.Thelaboratory was the forerunner to the hospital’s Angiography and Cardiac Catheterisation Unit,which was officially opened on 6 December 1997. In the same year, another discipline –neurology – was introduced to enhance the wide range of specialities offered by the hospital.

Strengthening the Institution (1996 – 2000)

Warm and caring – KPJ Healthcare’sdedicated nurses.

The official opening ofIpoh SpecialistHospital’s Angiographyand Cathetherisationfacility.

28

KPJ – 25 Years of Growth

1981 2005

Companies 1 36

Hospitals 1 15

Beds 70 1,435

Medical Consultants 8 439

Staff 120 4,448

Total Inpatients (‘000) 2 117.5

Total Outpatients (‘000) 40 1,162.3

Turnover (RM million) 10.0 660.1

29

Integrating the Network

In March 2001, a proposal was submitted to the Securities Commission to acquireall hospitals held under Johor Corporation and KPJSB. The Commission’ssubsequent approval paved the way for KPJ Healthcare to position the Company asthe leading private healthcare service provider in the country.

The merger and acquisition exercise was completed in October 2002. With theacquisition of nine hospitals plus other support service companies, all of JohorCorporation’s healthcare activities came under the umbrella of KPJ Healthcare.Thenewly acquired hospitals were:Tawakal Hospital, Ampang Puteri Specialist Hospitaland Damansara Specialist Hospital in Kuala Lumpur/Selangor; Kuantan SpecialistHospital in Pahang; Puteri Specialist Hospital and Penawar Hospital in Johor and Kedah MedicalCentre in Kedah. Bukit Mertajam Specialist Hospital in Penang and Perdana Specialist Hospitalin Kelantan, acquired in 2000 and built in 2002 respectively, were also part of the acquisition.

Also in 2002, Seremban Specialist Hospital and Kuching Specialist Hospital were built and bothwere opened for service in 2005. In the same year, Seremban Specialist Hospital and KuchingSpecialist Hospital joined KPJ Healthcare, with Selangor Medical Centre and Damai SpecialistCentre, Kota Kinabalu being the most recent additions.Today, KPJ Healthcare is represented inmost major cities in the country.

KPJ Healthcare Today (2001 – 2006)

Yang di-Pertuan Besar Negri Sembilan,HRH Tuanku Ja’afar ibni AlmarhumTuanku Abdul Rahman, officially launchedthe Seremban Specialist Hospital.

Seremban Specialist Hospital.

Perdana Specialist Hospital, Kelantan.Sultan of Kelantan, HRH Tuanku Ismail PetraIbni Almarhum Sultan Yahya Petra officiated theopening of Perdana Specialist Hospital.

Bukit Mertajam Specialist Hospital. Kuching Specialist Hospital.

30KPJ Healthcare participated in MATRADE’sSpecialised Healthcare Mission to the Middle East.

Johor Specialist Hospitalcollaboration with IVFConsultancy Sdn Bhd.

Selangor MedicalCentre.

Damai SpecialistCentre, Kota Kinabalu.

Signing of MOU between KPJ Healthcare and PARC Healthcare International, Ireland.

Collaboration agreement with Centre for Severe Obesity Inc, Florida, USA and TycoHealthcare Supplies Sdn Bhd.

United Hospital in Dhaka, Bangladeshis set to open soon.

Rumah Sakit Bumi Serpong Damai isKPJ Healthcare’s third hospital inIndonesia.

Tapping the International Market

KPJ Healthcare has established its presence on the international front in hospital managementand nursing services. Having attained its premier position in Malaysia’s healthcare industry, itbegan to look abroad for greater business opportunities. Exploratory visits were made toneighbouring countries including Indonesia, Brunei,Vietnam, Myanmar, China, the MiddleEast, India and Pakistan. In Malaysia, KPJ Healthcare participated in international-levelexhibitions, such as the OIC EXPO and a health tourism event.

The Middle East was seen as a market with great potential for Malaysian healthcare services.Ateam from KPJ Healthcare joined selected MATRADE programmes to the United ArabEmirates (UAE), Bahrain, Saudi Arabia, Dubai in UAE and Muscat in Oman.

KPJ Healthcare’s interest in overseas markets led it to Bangladesh. A healthcare technical andconsultancy services agreement with United Group Ltd of Bangladesh for technicalconsultation and commissioning services to Dhaka’s United Hospital was signed in 2004.Thiswas followed by another agreement to manage the hospital when it opens for business, atestimony of KPJ Healthcare’s expertise to export healthcare services. In 2005, Rumah SakitBumi Serpong Damai, Jakarta was acquired from Johor Corporation making it the thirdhospital in Indonesia for KPJ Healthcare.

Collaborating for Better Services

In the past, collaboration had been carried out to help build expertise in hospital planning andmanagement, technical and education. International partnerships were formed with Irish,American, Australian and other Asia Pacific concerns, an example of which was with PARCHealthcare International, Ireland, on healthcare consultation and education.

Collaboration with other organisations helped to provide greater depth to the services givenby KPJ Healthcare’s hospitals.Two examples of such collaboration were undertaken in 2004,one with StemLife Sdn Bhd in regard to cord blood collection and storage and the other withIVF Consultancy Sdn Bhd, a company specialising in running fertility centres.

In 2006, a collaboration agreement was signed between the Centre for Severe Obesity Inc,Florida, USA and Tyco Healthcare Supplies Sdn Bhd. This initiative aims to establish a clinical-based treatment for obesity and weight management problems.

31

32

Enhancing the Infrastructure

To accommodate the growing number of patients as well as to provide these patients withquality care, KPJ Healthcare continually expanded the facilities and extended the range ofservices of its hospitals. One area of development was information technology, as exemplifiedby the implementation of a home-grown Hospital Information Technology System (HITS) atDamansara Specialist Hospital in 1997.

Johor Specialist Hospital’s new PhysicianConsulting Block, which started construction in1999, commenced operations on 28 December2001.This facility became the hub for the hospital’soutpatient treatment services. Ipoh SpecialistHospital would also see an extension of its facilitiesupon completion of a new block adjacent to theexisting hospital; the ground-breaking ceremonywas held in 2004. Kedah Medical Centre’s new ten-storey building was officially launched in June 2004to meet the community’s increasing demand forprivate healthcare services.

The provision of state-of-the-art equipmentcontinued to be a priority for the various hospitals

under the Company. At Ipoh Specialist Hospital, the CardiothoracicCentre was officially launched in January 2001, and made its mark as acentre of excellence.The Centre was the first in Perak to offer open-heart surgery. At Damansara Specialist Hospital, the range of serviceswas similarly enhanced with the completion of its Cardiac Centre in2002. On 31 December 2002, Johor Specialist Hospital’s Radiotherapyand Oncology Centre was officially opened together with the PhysicianConsulting Block. In early 2003, Ampang Puteri Specialist Hospitalopened its Sea World concept Paediatric Ward. A cheerful-futuristicpaediatric ward, it is equipped with a High Dependency Unit and E-learning Centre cum-playroom.

The Sultan of Kedah, HRH Tunku Alhaj Abdul HalimMu’adzam Shah ibni Almarhum Sultan Badlishah,launching Kedah Medical Centre’s new 10-storey buildingin June 2004.

Kedah Medical Centre.

Ipoh Specialist Hospital’s new blockground breaking ceremony waslaunched by the Menteri Besar ofPerak,YAB Dato’ Dr DiRaja TajolRosli Ghazali in February 2004.

Official launch of CardiothoracicCentre in Ipoh Specialist Hospitalby the Menteri Besar of Perak.

YAB Dato’ Haji Abdul Ghani Othman atthe official opening of Johor SpecialistHospital’s new Physician Consulting Blockin December 2001.

34

35

CELEBRATION OF ACHIEVEMENTS

Aplant that has been lovingly

nurtured with care grows strong andbeautiful, attracting admiration and

applause.As KPJ Healthcare develops, much attentionis devoted to ensure that it maintains high standardsand provides quality services.This dedication is wellacknowledged with awards and accolades from withinthe country as well as abroad.

36

Ampang Puteri Specialist Hospital received its Malaysian Society for Quality in Health (MSQH) accreditation in 2002. Present at theaward ceremony was YB Dato’ Chua Jui Meng, then Minister of Health.

At the QMEA award ceremony in 2004with YB Dato’ Seri Rafidah Aziz (far left)and YABhgTun Dr Mahathir Mohamad(third from left).

37

Ensuring Quality and StandardsKPJ Healthcare places a high priority on quality initiatives, leading its hospitals to embark oninternational quality certification and accreditation programmes. Patients are therefore assuredthat the services provided by these hospitals meet world-class benchmarks and are therefore of anexcellent standard.

The first certification of a KPJ Healthcare hospital was in 1997 when Johor Specialist Hospitalattained its ISO 9002:1994, which was upgraded to ISO 9001:2000 in 2003. Other hospitalswithin the Company have taken a similar path in their certification and as at end-2004, ninehospitals have been likewise certified.

Four hospitals have achieved a three-year accreditation certificate, awarded by the MalaysianSociety for Quality in Health – Ampang Puteri Specialist Hospital, Ipoh Specialist Hospital,Damansara Specialist Hospital and Johor Specialist Hospital.

In 2000, Ampang Puteri Specialist Hospital was the first private hospital in Malaysia to beawarded the full three-year accreditation. Another quality milestone was achieved when thehospital became the first hospital in the Asian region to receive an Integrated ManagementSystem Certification conforming to three standards – ISO 9001:2000, OHSAS 18001:1999and ISO 14001:1996 – awarded by TUV Rhienland of Germany in 2004.

Recognising the importance of being halal-certified, six hospitals under the Group havereceived their Halal Food Certification from JAKIM for their food services, and initiatives arealready underway to obtain such certification for the other hospitals.

MS ISO 9001 : 2000 REG. NO. AR 0966

38

Towards Management ExcellenceKPJ Healthcare takes pride in the recognition the Group has received with regard tomanagement and performance excellence. In 2000 and 2003, Ipoh Specialist Hospital receivedthe Quality Management Excellence Award (QMEA) in the service sector in an event jointlyorganised by the Ministry of International Trade and Industry (MITI) and the NationalProductivity Corporation (NPC).

The year 2004 was a fruitful year for KPJ Healthcare. Its hospitals won a number of placingsin the Enterprise 50 Awards organised by the Small and Medium Industries DevelopmentCorporation and MITI. Tawakal Hospital won the National Human Resource ExcellenceAward presented by the Malaysian Institute of Human Resource Management and ASPACExecutive Search Sdn Bhd. In an event organised by the Department of Safety and Health andthe Ministry of Human Resources, Johor Specialist Hospital was the Service Category winnerof the Occupational, Health and Safety Management Excellence Award.

In 2005, Ipoh Specialist Hospital won the Best Solution Award at the National Awards forManagement Accounting (NAFMA) and ranked top five for the prestigious Prime Minister’sAward. While Kuantan Specialist Hospital won the Menteri Besar Pahang Quality Award,Puteri Specialist Hospital won the service category for the OHSAS Excellence Award and alsothe QMEA. Most recently, Damansara Specialist Hospital won the NPC Productivity Award2005 in the services category.

At the international level, Ampang Puteri Specialist Hospital won the Asian HospitalManagement Award – in 2002 for Human Resource and in 2003 for PR Marketing.

Patient Safety and ProtectionSafety and security issues are of paramount importance at all KPJ Healthcare hospitals, particularlyin regard to the safety and protection of patients. Ipoh Specialist Hospital led the way by beingthe first healthcare institution in Malaysia to be awarded the Occupational Health and SafetyAssessment Series 18001 by SIRIM in 2002, which has been re-certified every year since then.In 2004, the hospital was also recognised as a Baby-Friendly Initiative Hospital by the Ministryof Health, a recognition that has been attained by other KPJ Healthcare hospitals as well.

39Ipoh Specialist Hospital was the first healthcare institution to receive OHSAS 18001: 1999 Certification.

More achievements at theEnterprise 50 AwardsCeremony 2004.Ipoh SpecialistHospital - 5th placeJohor Specialist

Hospital - 6th placeAmpang Puteri SpecialistHospital -13th place.

KPJ Healthcare is frequentlyrecognised for its qualitymanagement intiatives and amongstthem is the prestigious IndustryExcellence Awards in 2004.

40