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S L I D E /

Key Points

I N T R O D U C T I O N 1 2 3Americans lack confidence in the preparedness of workers and policymakers to adapt to the changing economic landscape• 3 in 4 (73%) are concerned policy

makers do not understand the complexities of the changing economic landscape

• 7 in 10 (71%) worry American workers are not equipped with the new required skills

Overwhelming agreement that developing programs to address the skills gap should be a top or important national priority.• Plurality say private businesses

and government officials should work together to develop these programs

By 18-point margin, adults say the automation of jobs through new technology has done more to hurt American workers, though recognize the employment and educational opportunities it provides.

4 5 6Adults recognize the flexibility the new economy affords workers, though pluralities say these opportunities do not provide job security or employee benefits.

‘New economy’ workers are overwhelmingly satisfied with their experience working in the new economy, with 4 in 5 describing it positively.

Strong majority of workers say they’re likely to pay into employee benefits, such as healthcare and retirement, if offered by new economy companies.

• And, they believe private companies should be most responsible for ensuring such benefits are offered2

AUTOMATION, JOBS AND AMERICAN

WORKERS

S L I D E /

69%

62%

53%

47%

46%

46%

44%

43%

42%

41%

13%

19%

23%

25%

27%

23%

29%

31%

23%

27%

7%

9%

12%

16%

15%

14%

13%

14%

21%

19%

11%

11%

12%

12%

12%

17%

14%

12%

14%

13%

Technology Industry

The cost of living

The U.S. economy

The skills needed for Americans to find employment

The ways Americans earn income

Innovation

The U.S. workforce

The opportunities or jobs available to Americans to earn income

The American dream

The formal education needed for Americans to find employment

Changed a lot Changed a little Stayed about the same Don't Know/No OpinionMore than 3 in 4 adults say range of economic entities have changed over the past ten years, especially related to technology and the cost of living.

4

In thinking about the past ten years, would you say each of the following has changed a lot, changed a little, or stayed about the same?

A U T O M A T I O N , J O B S A N D A M E R I C A N W O R K E R S

S L I D E /

45%

44%

40%

39%

39%

38%

38%

36%

36%

28%

29%

29%

32%

27%

31%

31%

32%

29%

10%

9%

13%

13%

15%

14%

14%

12%

14%

6%

14%

15%

12%

13%

13%

13%

13%

18%

16%

A decline in the middle class

Policymakers not understanding the complexities of a changing economy

The difficulty in achieving the American dream

American workers not being able to develop the skills necessary for a changing economy

Income inequality

Automation replacing jobs previously held by American workers

Lack of access to education and jobs training

Public policy not reflecting the complexities of a changing economy

Government overreach when it comes to regulating American business

Very concerned Somewhat concerned Not too concerned Not concerned at all Don't Know/No OpinionSuch changes are of clear concern to adults: 3 in 4 (73%) are concerned policy makers do not understand the complexities of the changing economic landscape, while 7 in 10 (71%) worry Americanworkers are not equipped with its required skills.

5

How concerned are you with each of the following?A U T O M A T I O N , J O B S A N D A M E R I C A N W O R K E R S

S L I D E /

20% 18%

47%

15%

Don't Know/No OpinionThe number of jobs automation creates will be about equal to the number

of jobs it will eliminate

Automation will create less jobs than it will eliminate

Automation will create more jobs than it will eliminate

Americans generally view automation as detrimental to U.S. job creation. Nearly half (47%) say it will create less jobs than it will eliminate, while one in three (33%) say it will either create more or the same amount.

6

A U T O M A T I O N , J O B S A N D A M E R I C A N W O R K E R S

Which of the following statements do you agree with more, even if none are exactly right?

S L I D E /

Young adults, as well as those highly-educated, are most optimistic about automation.

7

Which of the following statements do you agree with more, even if none are exactly right?

A U T O M A T I O N , J O B S A N D A M E R I C A N W O R K E R S

15%

19%

18%

14%

8%

14%

13%

15%

23%

47%

36%

47%

53%

51%

43%

52%

52%

45%

18%

17%

14%

16%

27%

15%

18%

21%

25%

20%

28%

22%

17%

14%

28%

18%

12%

7%

Adults

Age: 18-29

Age: 30-44

Age: 45-64

Age: 65+

Educ: HS or less

Educ: Some College

Educ: College Grad

Educ: Postgraduate

Automation will create more jobs than it will eliminate

Automation will create less jobs than it will eliminate

The number of jobs automation creates will be about equal to the number of jobs it will eliminate

S L I D E /

21%

7%

18%

36%

17%

Don't Know/No Opinion

Strongly disagreeSomewhat disagreeSomewhat agreeStrongly agree

Despite workforce concerns, twice as many adults say automation affords Americans access to educational and professional opportunities they would not otherwise have.

8

A U T O M A T I O N , J O B S A N D A M E R I C A N W O R K E R S

Do you agree or disagree with the following statement: While automation and technological advancements may ultimately replace certain jobs, they also allow Americans access to educational and professional opportunities they would have not been able to afford otherwise.

53% 25%

THE SKILLS AND EDUCATION GAP

S L I D E /

63%

39%

15%

34%

22%

27%

Accessible

Affordable

More Less Don't Know/No OpinionNearly 2 in 3 (63%) say the new economy, defined as an economy increasingly based on innovation and peer-to-peer transactions, makes goods and services more accessible.

1 0

Now, thinking about American consumers, do you believe the new economy makes goods and services more or less:T H E S K I L L S A N D

E D U C A T I O N G A P

S L I D E /

56%

48%

47%

43%

41%

41%

41%

39%

36%

34%

21%

25%

24%

29%

31%

33%

32%

33%

33%

30%

6%

10%

10%

9%

10%

7%

8%

10%

13%

17%

17%

17%

20%

19%

18%

18%

19%

19%

17%

19%

Technology

The cost of living

Innovation

The U.S. economy

The skills needed for Americans to find employment

The opportunities or jobs available to Americans to earn income

The ways Americans earn income

The U.S. workforce

The formal education needed for Americans to find employment

The American dream

Changed a lot Changed a little Stayed about the same Don't Know/No Opinion

And they overwhelmingly recognize economic changes due to its emergence.

1 1

In thinking about the past few years, would you say the new economy has caused each of the following to change a lot, change alittle, or has it not had much impact either way?

T H E S K I L L S A N D E D U C A T I O N G A P

S L I D E /

14%

3%

14%

40%

29%

Don't Know/No Opinion

Not concerned at allNot too concernedSomewhat concernedVery concerned

With such change comes the need for adaptation: 7 in 10 (69%) are concerned Americans will not have the skills necessary to find and keep employment due to automation and innovation.

1 2

T H E S K I L L S A N D E D U C A T I O N G A P

How concerned are you that Americans will not have the skills necessary to find and keep employment due to automation and innovation in technology?

69% 17%

S L I D E /

50%

52%

47%

53%

27%

26%

23%

32%

8%

8%

8%

7%

14%

12%

20%

8%

Adults

PID: Dem (no lean)

PID: Ind (no lean)

PID: Rep (no lean)

A top priority An important but lower priority Not too important a priorityShould not be done Don't Know/No OpinionBipartisan

majorities say developing programs to address the skills gap should be a top or important national priority.

1 3

How important a priority should it be for the United States to develop education programs to teach American workers the skillsnecessary to find and keep employment due to automation and innovation in technology?

T H E S K I L L S A N D E D U C A T I O N G A P

S L I D E /

14%

18%

11%

22%

20%

12%

18%

10%

16%

20%

23%

17%

15%

19%

21%

23%

12%

18%

29%

47%

44%

49%

34%

40%

50%

64%

53%

45%

42%

19%

15%

23%

29%

21%

17%

10%

17%

27%

13%

Adults

Gender: Male

Gender: Female

Age: 18-29

Age: 30-44

Age: 45-64

Age: 65+

PID: Dem (no lean)

PID: Ind (no lean)

PID: Rep (no lean)

Government officials

Private businesses

Government officials and private businesses should be equally responsible

Don't Know/No Opinion

Adults agree businesses and government officials should be equally responsible for ensuring these programs are developed, with a majority of Democrats (53%) and a plurality Republicans (42%) in agreement.

1 4

Who should be most responsible when it comes to developing training programs to teach American workers the skills necessary to find and keep employment due to automation and innovation in technology?

T H E S K I L L S A N D E D U C A T I O N G A P

NEW ECONOMY POLICIES

S L I D E /

28%

14%

58%

Don't Know/No OpinionHarder to operateEasier to operate

Three in five (58%) say government should promote policies that make it easier for new economy businesses to operate in their local area.

1 6

N E W E C O N O M Y P O L I C I E S

Generally, do you believe government should promote policies that make it harder or easier for new economy businesses to operatein your local area?

S L I D E /

19%

13%

11%

32%

19%

22%

19%

26%

29%

19%

17%

25%

22%

22%

Current public policy reflects an economy increasingly based on technology and automation

Policymakers in Washington have the expertise to develop laws governing an economy increasingly

based on technology and automation

Policymakers in Washington understand an economy increasingly based on technology and automation

Very confident Somewhat confident Not too confidentNot confident at all Don't Know/No Opinion

Nearly half of adults lack confidence that Washington policymakers understand or have the expertise to develop laws governing the new economy.

1 7

N E W E C O N O M Y P O L I C I E S

How confident are you in each of the following?

Total Not Confident

(Not too+ not at all)

24%

45%

46%

S L I D E /

61%

55%

53%

49%

14%

17%

18%

20%

25%

28%

29%

31%

Work with businesses that operate in the new economy

Draft legislation that considers the impact the new economy has on consumers and workers

Draft legislation that considers the impact of technology on the economy

Work with businesses in the technology industry but let the private sector drive the solution

Yes, they should No, they should not Don't Know/No Opinion

And majorities support public-private collaboration when it comes to drafting legislation that governs the changing economic landscape.

1 8

N E W E C O N O M Y P O L I C I E S

When it comes to writing rules and regulation, do you believe policymakers should:

NEW ECONOMY EMPLOYMENT

S L I D E /

29%

55%

16%

Don't Know/No OpinionThey are independent contractors who work for themselves and use the service or app to connect to potential

customers

They are employees who work directly for the company

Strong majority of adults say new economy workers are independent contractors, rather than company employees.

2 0

N E W E C O N O M Y E M P L O Y M E N T

Which statement best describes your view of the people who work for a new economy company such as Lyft, Uber, HomeAway,VRBO, Airbnb, Postmates, Instacart, or TaskRabbit?

S L I D E /

58%

58%

57%

57%

55%

52%

52%

21%

21%

19%

20%

22%

26%

24%

21%

21%

23%

22%

23%

22%

24%

Students in need of income

Unable to find traditional employment

Needing to earn income quickly

Looking to supplement their income

Wanting to be self-employed

Part-time workers in need of extra-income

Looking for work with flexible hours

Positive impact Negative impact Don't Know/No OpinionAdults overwhelmingly recognize the positive impact new economy employment has on workers in need of a flexible environment.

2 1

Now, thinking about American workers, do you believe the new economy has a positive or negative impact on each of the following? Individuals who are:

N E W E C O N O M Y E M P L O Y M E N T

S L I D E /

31%

15%

54%

Don't Know/No OpinionNo, they do notYes, they do

And, job opportunities in the new economy are overwhelmingly seen as a social safety net that allows individuals to earn income when they are in need.

2 2

N E W E C O N O M Y E M P L O Y M E N T

Do you believe job opportunities in the new economy provide an additional social safety net that allows individuals to earn income when they are in need, or not?

S L I D E /

56%

41%

38%

32%

27%

24%

20%

15%

19%

23%

25%

30%

41%

42%

29%

41%

39%

43%

43%

36%

37%

Workers who work for new economy companies have the flexibility to work as much or as little as they would like

The new economy provides workers with a positive experience

Services provided by new economy companies are reliable

New economy companies are trustworthy

New economy companies care about their workers

Workers that work for new economy companies have strong job-security

The new economy provides workers with the same health care and other benefits as a traditional job

Yes No Don't Know/No Opinion

Despite recognition of flexibility and positive work experiences, pluralities say these work opportunities do not provide job security or employee benefits.

2 3

Thinking more about the new economy, do you think the following statements describe the industry well or not?N E W E C O N O M Y

E M P L O Y M E N T

S L I D E /

16%

17%

9%

7%

3%

2%

24%

23%

5% more

10% more

25% more

50% more

75% more

100% more

I would not be willing to pay any more

Don't Know/No Opinion

1 in 3 (33%) say they’re willing to pay at least 10% more for a company’s service in order to provide workplace benefits, though 1 in 4 (24%) would not be willing to pay more at all.

2 4

If companies in the new economy, did expand worker benefits, how much more would you be willing to pay for that company’ s service? For example, how much more would you pay to ride in an Uber or accept a food delivery if that driver or delivery person were offered health insurance or workplace classification?

N E W E C O N O M Y E M P L O Y M E N T

NEW ECONOMYWORKERS IN THEIR

OWN WORDS

S L I D E /

6% 5% 10%

41% 38%

Don't Know/No Opinion

Very negativeSomewhat negativeSomewhat positiveVery positive

Workers are overwhelmingly satisfied with their experience; 4 in 5 (79%) describe working in the new economy positively.

2 6

I N T H E I R O W N W O R D S

79% 15%

How would you describe your experience working for companies in the new economy?

S L I D E /

Three in 4 (72%) say their financial situation has improved since working in the new economy, even among workers who do not earn a large share of their income through these means.

2 7

Compared to when you started working in the new economy, would you say your financial situation has gotten...I N T H E I R

O W N W O R D S

32%

33%

28%

51%

31%

7%

40%

42%

29%

30%

43%

61%

12%

11%

22%

12%

12%

12%

6%

5%

11%

5%

7%

8%

6%

6%

5%

6%

12%

4%

5%

New economy workers

Has health insurance

No health insurance

All/most income from new economy

Half income from new economy

Not much income from new economy

Much better Somewhat better Somewhat worseMuch worse Stayed about the same Don't Know/No Opinion

S L I D E /

66%

59%

59%

58%

53%

50%

44%

24%

27%

29%

29%

33%

38%

39%

10%

15%

12%

13%

13%

12%

16%

Workers who work for new economy companies have the flexibility to work as much or as little as they would like

New economy companies are trustworthy

The new economy provides workers with a positive experience

Services provided by new economy companies are reliable

New economy companies care about their workers

Workers that work for new economy companies have strong job-security

The new economy provides workers with the same health care and other benefits as a traditional job

Yes No Don't Know/No OpinionAnd, 3 in 5 (59%) describe new economy companies as trustworthy. A majority (53%) say they care about their workers.

2 8

Thinking more about the new economy, do you think the following statements describe the industry well or not?I N T H E I R

O W N W O R D S

S L I D E /

43%

57%

46%

23%

50%

39%

45%

67%

8%

9%

10%

New economy workers

All/most income from new economy

Half income from new economy

Not much income from new economy

Yes No Don't Know/No OpinionWhile strong majority of adults do not consider new economy workers to be company employees, workers themselves are more divided on the matter- depending on how much of their income is earned on these platforms.

2 9

I N T H E I R O W N W O R D S

Do you consider yourself an employee of [the new economy company you earn income through]?

S L I D E /

39%

41%

28%

49%

36%

28%

36%

37%

32%

35%

42%

39%

12%

12%

16%

10%

12%

18%

6%

5%

15%

5%

8%

8%

7%

6%

9%

7%

New economy workers

Has health insurance

No health insurance

All/most income from new economy

Half income from new economy

Not much income from new economy

Very likely Somewhat likely Not too likely Not likely at all Don't Know/No OpinionOverwhelmingly, workers say they’re likely to pay into employee benefits, such as healthcare and retirement, if offered by new economy companies.

3 0

If the new economy company you earn income through offered a way for you to pay into benefits, such as healthcare, retirement savings, sick days, etc., how likely are you to take advantage of that opportunity?

I N T H E I R O W N W O R D S

S L I D E /

15%

23%

35%

26%

Don't Know/No OpinionGovernment officials and private businesses should

be equally responsible

Private businessesGovernment officials

And a plurality say private businesses should be most responsible for ensuring workers do have access to benefits.

3 1

I N T H E I R O W N W O R D S

Who should be most responsible when it comes to ensuring workers in the new economy have access to benefits, such as healthcare, retirement savings, sick days, etc.?

S L I D E /

Morning Consult, on behalf of the Chamber Technology Engagement Center, conducted a national survey of 2,201 adults from February 08 – 12, 2018. The interviews were conducted online and the data were weighted to approximate a target sample of adults based on age, race/ethnicity, gender, educational attainment, and region. Results from the full survey have a margin of error of plus or minus 2 percentage points.

Morning Consult, on behalf of the Chamber Technology Engagement Center, conducted an online survey of 480 new economy workers from February 08– 12, 2018. Results from the full survey have a margin of error of +/- 4%.

Methodology

3 2

M E T H O D O L O G Y