1. Definitions InthisAgreement,unlessthecontextindicatesthecontrary:1.1. “Act”or“theAct”meanstheNationalCreditAct,No.34of2005,andRegulations,asamendedfromtime

totime.1.2. “Agreement”, “Credit Agreement”, “Credit Facility” or “Facility” means the Credit Agreement between

YouandUsincorporatingthepre-agreementquotationanddisclosurenoticesaswellasthetermsandconditionsoftheCardandCreditFacilityinforcefromtimetotime.

1.3. “Applicant”meansthenaturalpersonsubmittinganApplicationtoUs.1.4. “Application”or“Applying”meanswhenYouapplytoUsforaCreditFacility,either:1.4.1. telephonicallythroughOurcallcentre;or1.4.2. onlinebysubmittinganApplicationelectronicallytoUs;or1.4.3. throughApplicationatoneoftheMerchantsacceptingtheCard.1.5. “Card”means theCTMcreditCard issuedbyUs forYouruse toaccessYourCreditFacilityand“Card

Account”shallmeantheaccountthatiscreatedforYoupursuanttothatCard.1.6. “CardContactDetails”mean:1.6.1. Tel:08616666491.6.2. E-mail:CTMcustserv@rcsgroup.co.za1.6.3. Postaladdress:POBox111,Goodwood74591.7. “InitiationFee”meansafeechargedinrespectofthecostsofinitiatingtheCreditAgreementwhichcost

caneitherbechargedtoYouraccountorpaidbyYouincashuponenteringintotheAgreementorwhenmakingYourfirstpurchase.

1.8. “Merchant”means,jointlyandseverally,ItaltileCeramicsLimited(RegistrationNumber1981/007176/06);tradingasCTM,and/orTopTCeramicsLimited(RegistrationNumber2009/016654/07);tradingasTopT,bothoftheItaltileBuilding,CornerofWilliamNicolDriveandPeterPlaceRoad,Bryanston,2021,oranypersontowhomoneorbothmaytransferanyofitsrightsorobligationsunderthisAgreement.

1.9. “RCS”meansRCSCards(Proprietary)Limited,(RegistrationNumber2000/017891/07);ofGroundFloorLibertyGrandeBuilding,CornerofVoortrekkerRoadandVanguardDrive,Goodwood,7460oranypersontowhomittransfersanyofitsrightsorobligationsunderthisAgreement.

1.10. “RCSHeadOffice”meansGroundFloorLibertyGrandeBuilding,CornerofVoortrekkerRoadandVanguardDrive,Goodwood,7460,postaladdressPOBox111,Goodwood7459.

1.11. “Reference Rate” means the RCS reference rate. Your interest rate will vary in a fixed relationship tovariationsoftheRCSmerchantreferencerate.

1.12. “Regulations”meanstheRegulationsundertheAct.1.13. “ServiceFee”meansafee,chargedatthediscretionofRCSwhichisdebitedtoYourCardAccounteither

monthlyorannuallyfortheadministrationofYouraccount.1.14. “We”,“Us”,“Our”meansRCSwhoisthecreditgrantor,andwhererelevant,Oursubsidiaryandholding

companies,anysubsidiaryofanyofOurholdingcompaniesandanypersontowhomWetransferanyofOurrightsorobligationsunderthisAgreement.

1.15. “You”,“Your”meansthecreditreceiver,beingtheholderoftheCard.2. ApplicationandAgreement2.1. BymakingApplicationtoUs,theApplicantappliesforaCreditFacilityfromRCS.2.2. WehavenoobligationtoapprovetheApplication.AllApplicationsandapprovalswillbemadetoand

agreeduponattheRCSHeadOffice.2.3. AnyApplicationissubjecttoOurcreditapprovalcriteriaandtotheconditionsforgrantingcreditasset

outintheAct.2.4. We have the discretion to decline Your Application at any time, to determine any credit limit or to

decreaseanycreditlimit.2.5. YourApplicationwillbeconsideredontheinformationthatYouprovidetoUs.Allinformationprovidedto

usmustbetruthful,complete,accurateandcorrect.2.6. YoumusthavetherequiredlegalcapacitytoenterintoandbeboundbythisAgreement.Wemayrequire

proofofidentification.2.7. ShouldWeelecttoacceptYourApplicationandgrantYoucredit,thefactthatWehaveenteredintoan

AgreementwithYounow,doesnotmeanthatWewilldosointhefuture.Wehavetherighttorefusetoenter intoanyfurtherAgreementswithYouaswellastherighttowithdrawtheFacilityandclosetheaccount,atanytime.

2.8. Apre-agreementquotationanddisclosurenoticewillbegiventoYoueither:2.8.1. attheMerchantstore;or2.8.2. whenYoutelephoneUs,atwhichtimethedetailsofthesenoticeswillbeexplainedtoYou;thetelephone

callwillberecordedandawrittenAgreementwillbedeliveredtoYoubyfaxorbypost;or2.8.3. forwardedtoYouelectronicallyafterYourwebsiteApplication.2.9. IfanyApplicationhasbeenapproved,thepre-agreementquotationanddisclosurenoticewillbesentto

theApplicantelectronicallyorbytelefaxtogetherwithanoticeconfirmingprovisionalapprovaloftheApplication.

2.10. TheAgreementbetweenUswillbeconcludedeither:2.10.1. attheMerchantstoreandthewrittenAgreementwillbedeliveredtoYou;or2.10.2. viawebsiteApplicationandtheAgreementwillbeforwardedtoYouelectronically,thereafterandassoon

asYoureceivethewrittenAgreementandCard,YoumustsigneachwithaballpointpenandensurethatYoukeepboththeAgreementaswellastheCardinasafeplace.

2.11. TheAgreementwithRCSwillonlybeenteredintooncetheApplicanthasreceivedandsignedtheCardandthereafteragreestothetermsthereofbyutilisingtheCardtopurchaseattheMerchant.

2.12. YouaretheonlypersonwhomayuseYourCard.Youcannottransferittoanyotherpersonorauthoriseanyotherpersontouseit.

2.13. Wehave the right toamend theAgreementwithoutnotice toYou.SuchamendedAgreementwillnotconstituteanewAgreementandthetermsthereofshallbecomeeffectiveimmediately.

2.14. Our marketing documentation sent to You reflects repayment values that are only illustrative values.Thesevalueshavebeencalculatedasthoughthefullcreditlimitisutilisedondayoneandthenrepaidover12months.ShouldWeenterintoanAgreementwithYou,Youractualmonthlyrepaymentwilldepend

on the outstanding balance on Your account as well as the repayment terms, rates and repaymentperiodsselectedatthetimeofpurchaseandchangedfromtimetotimeintermshereof.

3. Addresses3.1. TheresidentialaddressYougaveUswhencompletingtheApplication(andasitappearsonthewritten

Agreement), is theaddresswhichYouchoosewhere legalnoticesandanyprocessofcourtmaybeservedonYou(Your“domicileaddress”).Yourmailaddress(beitresidential,postalorelectronic)willbeusedto forwardstatements,noticesorothercommunication. IfYoumovetoanother residentialaddress,wishtochangeYourmailaddressorwishtogiveUsanynotice,YoumustinformUsthereofviatheCardContactDetailssetoutinclause1.6above.IfYouchangeYouraddress,thischangewillonlycomeintoeffect7(seven)daysafterWereceiveYournotice.

3.2. OnlyresidentialaddresseswithintheRepublicofSouthAfricamaybeused.3.3. IfWewanttochangeOurdomicile,WewillalsogiveYounotice.4. HowtouseYourCard4.1. BysigningtheCardandactivatingtheCreditFacility,YouacceptallthetermsoftheAgreement.4.2. YoumayuseYourCardtopurchasegoodsorobtainaservicefromtheMerchantandYoumustsign

asalesvouchereachtimeYouuseYourCard.WewillthendebitYourCardAccountwiththevalueofthesepurchases.YoucannotmakepurchasesonYourCardAccountunlessYoupresentYourCardtotheMerchant.WhenYousignthevoucher,Youconfirmreceiptanddeliveryofthepurchasesorservices.

4.3. WewilldebitYourCardAccountwithalltransactionspresentedtoUsunlessYoucanprovethattheMerchant concerned did not have the authority to cause Your Card Account to be debited with theamountsconcerned.

5. PaymenttoMerchants5.1. Wehavetherighttopaythepersonorentityfromwhomgoodswerepurchasedorservicesobtained,

theamountappearingonthevoucherconcerned,whenthevoucherispresentedtoUsforpayment.5.2. ItisYourresponsibilitytocheckYourstatement.UnlessYounotifyUsinwritingwithin30daysofthe

dateofYourstatementthatYoudenyYourliabilityforanydebitappearingonYourstatement,Youwillbedeemedtobeliabletherefor.

5.3. Asaresultofcertainunforeseeablecircumstances,theMerchantmayonlybeabletoadviseRCSofapurchasemadebyYouinthemonth(s)afterthemonthofpurchase.ThiswillresultinRCSeffectingadebittoYourCardAccountassoonasithasreceivedsuchMerchantnotificationandYouherebyagreetosuchdebitbeingrecordedtoYourCardAccount.

6. DisputeswithMerchants6.1. Intermsofsection5(2)(d)oftheConsumerProtectionAct,No.68of2008,asamended,therights

affordedtoYouby theConsumerProtectionActdonotapply tocreditagreements,butdoapply tothegoodspurchasedandservicesobtainedintermsofthatcreditagreement.AdisputethatYouhaveaboutthegoodsand/orservices(includingbutnotlimitedtothereturnofgoodsboughtonYourCardAccount)mustthereforeberesolveddirectlywiththeMerchant.

6.2. IfyouhaveadisputewithaMerchant(includingbutnotlimitedtothereturnofgoodsboughtonYourCardAccount),thatdisputewillnotentitleYouto:

6.2.1. instructUstorefusetopaytheMerchantforgoodspurchasedorservicesobtainedbyYouonYourCard;6.2.2. refusetopayUsforpaymentsalreadymadetotheMerchant,irrespectiveofwhethersuchpayment

wasmadeinrespectofthegoodsthatarethesubjectmatterofadispute;or6.2.3. instructUstodoacharge-backofapaymentalreadymadetotheMerchant.6.3. WewillnotbeliabletoYou:6.3.1. ifanyMerchantrefusestoacceptYourCardaspayment;or6.3.2. foranygoodspurchasedorservicesobtainedwithYourCard;andYouwillnothavetherighttoclaim

anythingfromUsortoinstituteanycounterclaimagainstUsortoapplyset-offagainstUsonthisbasisoranyotherbasis.

6.4. AnyrefundbyaMerchanttoYoumustbepaidtoUssothatWecancreditYourCardAccount.6.5. WhenWereceiveacreditvoucherissuedbyaMerchantforgoodspurchasedorservicesobtainedby

YouwithYourCard,WewillcreditYourCardAccountwiththeamountofthecreditvoucher.6.6. WewilldeemallpaymentsmadebyYoutobemadepaidonthedatethatWereceivesuchpayment

eitheratOurofficesorattheMerchantandthepaymentsshallbeallocatedinthefollowingorder:6.6.1. Inthepaymentofinterest;andthereafter6.6.2. Inthepaymentoffeesandcharges(includinganyinsuranceproducts);andfinally6.6.3. In the payment of the principal debt, it being agreed that Your oldest debt will be paid first and

accordingtothehierarchyofYourrevolvingcreditbalanceandthereafteraccordingtothesequenceofanyfurtherbudgetplan(ifany)asenteredinto.

6.7. IfyoureceivearefundforanygoodspurchasedorservicesobtainedfromaMerchantonYourCardAccount,youwillremainliableforanyfeesandcoststhatweareentitledtochargeorhavechargedtoYourCardAccountintermsofthisAgreement.

7. CancellationofCard YourCardwillalwaysremainOurpropertyandwithoutOurlosinganyrighttoanyclaimwhichWehave

againstYou,Wehavetheright,atanytime,tocancel,suspend,repealordemandthereturnof YourCard.8. CreditLimitontheCard8.1. YoumaynotpurchaseanygoodsorobtainanyserviceswithYourCard,whichwillcausethecreditlimit

ofYourCardAccounttobeexceeded.8.2. ShouldYouwish toobtaina temporary increase inYourcredit limit,or shouldyourcredit limitbe

temporarily increased to cover any purchases that may exceed Your available credit limit, suchtemporaryincreasewillonlybeforalimitedtimeandafterrepaymentoftheamountinfullandalongwithandinadditiontoYournextmonthlyrepayment,asreflectedonYournextstatement,Yourcreditlimitwillbereducedtowhatitwasbeforethetemporaryincreasewasgranted.

8.3. Wehavetherighttoreduce,changeorcanceltheCreditFacilityand/orbudgetplancreditlimitsofYourCardAccount.

8.4. ShouldYouwishtoreceiveacreditlimitincreaseatanytime(otherthananincreasereferredtoinclause8.2above)YoumayrequestthisinwritingatanytimeandsuchincreasewillbesubjecttotheRCScriteriaandaffordabilitychecksthatwillbemadeatthetimeoftherequest.

RCSCards(Pty)LtdGeneralTermsandConditionsofrevolvingandbudgetcreditfacilities

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Name of account holder:

Monthly payment date: not allowed 11th, 12th, 13th, 14th, 15th Bank name:

Account type: Account No:

Branch name: Branch No:

Signature:FOR DEBIT ORDER PAYMENT OPTION, ALL FIELDS ARE MANDATORY AND MUST BE COMPLETED.M O N T H L Y I N C O M E

Monthly salary before deductions: R

Other Monthly Income: R

(e.g. Secondary jobs, allowances, rental income or any other income)

M O N T H L Y E X P E N S E S

Rent/Bond: Rent: Bond: R

Levy: R Rates / Electricity / Water: R

Maintenance: R Funeral / Retrenchment Policy: R

Insurance: R Prepaid cellular: R

Investment Policies: R (including stokvels, savings plan and other policies)

Transport expenses: R(petrol, diesel, taxi, bus, train)

W O R K D E T A I L S

Occupation / Job:

Company or employer’s name:

Work Tel. No.:Dialling code: No.: Extension:

Employee / clock No.:

Are you a contract worker?

Number of years at present company: At previous company:

Manager / Supervisor’s name:

F A M I L Y D E T A I L SPlease supply details of a family member:

Husband Wife Father Mother Guardian

Mrs / Ms / Mr First name: Surname:

Dialling code: No.: Work Home Cell

Gross monthly income / allowance of husband or wife: R

D E B I T O R D E R

Contract expiry date: (DDMMYY)Y N

Highest level of education:

Home No.: (if no home telephone number, provide alternative contact number):

Dialling code: No.: Home: Alt.:

Cell No.:

E-mail:

Postal address: Home address: (not a box number)

Code: Code:

Home Language:

English Sesotho isiXhosa Tshivenda

Afrikaans Setswana isiZulu Xitsonga

isiNdebele siSwati Sepedi Other

Ethnic group: (Required information for the National Credit Act statistical reporting only)

Credit Card No.:

Expiry date:

Matric or Degree orbelow Certi£ cate Diploma higher other

White Black Coloured Asian I do not wish to answer

Other

No. of years at present address:

Do you live:

In own home

In rented home

In hostel

With parents

With employer

At previous address:

No. of children you support:

Motor Vehicle registration number:

Bank account No.: Years held:

M M Y YM M Y YM M Y YM M Y YM M Y Y

P E R S O N A L D E T A I L S

Eng. Afr.

Mrs / Ms / Mr: Initials: Surname:

First name: Name by which you are known:

Marital status: Married Single Divorced Widowed

South African Identity No: Birthdate: (DDMMYY)

B A N K D E T A I L S

ALL FIELDS ARE MANDATORY AND MUST BE COMPLETED. NOT TO BE COMPLETED BY EXISTING CTM CARDHOLDERS.

Language preferred when we write to you:

P E R S O N A L R E F E R E N C EFriend / relative (not living with you):

Mrs / Ms / Mr First name: Surname:

Dialling code: No.: Work Home Cell

E X T R A S A N D A C K N O W L E D G E M E N T S Legal Requirement: If you are married: • In community of property OR • by customary law (prior to 15/11/2000)then you are required to obtain consent from your spouse to enter into any credit agreement. If so, please con£ rm that you have received your spouse’s consent to enter into this agreement.

Would you like to receive marketing messages via May we disclose your details to other parties to correspond with you regarding other products that may be of interest to you?For your protection, your CTM Card must include Customer Protection Insurance. RCS Customer Protection Insurance covers the following:• Death Cover (which covers your outstanding balance up to an amount of R10 000);• Permanent Disability (which covers your outstanding balance up to an amount of R10 000);• Temporary Disability (which covers your outstanding balance up to an amount equal to 6 months of your instalments);• Retrenchment (which covers your outstanding balance up to an amount equal to 6 months of your instalments).

I have been informed that I have the right to waive the proposed Customer Protection Insurance policy with Guardrisk and substitute it with a policy of my own choice which covers the same bene£ ts, which must be ceded to RCS with certain written documentation as contemplated in the National Credit Act, No. 34 of 2005

Would you like automatic annual credit limit increases? Signature

BY SIGNING BELOW I ACKNOWLEDGE THAT I HAVE READ, UNDERSTOOD AND ACCEPTED THE RCS TERMS AND CONDITIONS AND WHERE APPLICABLE THE INSURANCE DISCLOSURE NOTICE AND CONFIRM THAT THE INFORMATION PROVIDED HEREIN IS TRUE, COMPLETE AND CORRECT.

Signature: Date:

F O R B R A N C H U S E O N L Y

CTM 001

Sales Consultant’s ID No.:

C A R D I S S U I N G (after approvals only)

BY SIGNING HERE I ACKNOWLEDGE HAVING RECEIVED MY CTM CARD.

Applicant’s signature: Date:

BY SIGNING HERE I ACKNOWLEDGE THAT THE CARDHOLDER HAS SIGNED THE BACK OF THE CTM CARD IN MY PRESENCE.

Merchant’s signature: Date:

Card No.

Branch Number Value of first purchase Checked by (Name)

Y limit increases? SignatureY limit increases? SignatureN limit increases? SignatureN limit increases? Signature

RCS is a registered Credit and Financial Services Provider NCRCP 38. FSP 38911.

E-mail sms Telemarketing

RCSG000333 CTM Launch_Application Form_DL.indd 1 2012/05/14 3:09 PM

8.5. If You wish to be eligible for automatic annual increases of Your credit limit, You must advise Us inwriting.IfYouchoosetoautomaticallyreceiveanannualcreditlimitincrease,WewillcontinuetoreviewYourcreditlimitannuallyandmaygrantYouanannualincreaseinaccordancewiththeAct.

8.6. TheapplicablelimitsfromtimetotimewillbereflectedonYourstatement.8.7. ShouldYourcontractofemploymentcometoanendorexpire(thisrelatestopermanentemploymentor

totheexpirationofafixedtermcontractofemployment)orifthereisanyothermaterialchangeinYourcircumstancesthatmayadverselyaffectYourabilitytomakerepaymentsintermsofthisAgreement,YouarerequiredtoimmediatelynotifyUshereof.RCSinitssoleandabsolutediscretionmayperformacreditassessmentasprovidedforinclause2.3andtakesuchnecessarystepsitdeemsappropriate,includingbutnotlimitedtoblockingYourCreditFacilitysothatYouarenotabletouseYourCard,untilsuchtimeasYouraforementionedcircumstanceschange(tothesatisfactionofRCS).

8.8. NothinginthisAgreementshallpreventRCSfromperformingacreditassessmentatanytimeduringtheCreditFacility.

9. ChangeofConditionsofUse YouherebyconsenttoUschanging,repealing,replacingoraddingtoanyofthesetermsandconditionsof

useassetoutinthisAgreementandifWedoWewillnotifyYouthereofbysendingthechangestoYourmailaddress,before theybecomeeffective. IfYoucontinueusing theCardaftersuchnotice, thenewconditionsofusewillapply.

10. Insurance ForyourprotectionYourCardmustincludeCustomerProtectionInsurance.10.1 RCSCustomerProtectioninsurancecoversthefollowing:10.1.1 DeathcoverorPermanentDisability(whichcoversyouroutstandingbalanceuptoanamountofR10000);

or10.1.2 TemporaryDisabilityorRetrenchment(whichcoversyouroutstandingbalanceuptoanamountequalto

6monthsofyourinstalments).10.2. YouhavetherighttowaivetheproposedCustomerProtectionInsurancewithGuardrisk,thedetailsof

whicharesetoutintheAccountApplicationFormandtheCustomerProtectionInsurancePolicyandtosubstituteitwithapolicyofYourownchoice,whichcoversthesamebenefitsandwhichpolicymustthenbecededtoRCSwithcertainwrittendirectionsascontemplatedintheNationalCreditAct,No.34of2005.

11. LostCardProtection11.1 YouareresponsibleforthesafekeepingandproperuseofYourCardorCardAccountandyoumustseeto

itthatnootherpersonusesYourCardoryourCardAccount.11.2 IfyouloseYourCard,orifitisstolenormisappropriated,youmustimmediatelytellUsbycallingtheCard

ContactDetails;11.3 Youwillnotbeheld liable forpurchasesmadeonYourCardafteryouhavereported itstolen, lostor

fraudulentlyused;11.4 WewillchargeYouanominalfeeforareplacementCard.12. Statement12.1. WewillsendastatementtoYouperiodically,whichwill:12.1.1. showalltransactionsrelatingtoYourCardAccount;12.1.2. showthecurrentamountdue;12.1.3. showallinterestandotherchargesdebitedbyUstoYourCardAccount;12.1.4. showallpaymentsmadeaswellasthebalanceoutstanding;and12.1.5. informYouoftheamountwhichYoumustpaytoUsonorbeforetheduedatestatedonthestatement,for

eachplan.12.2. Intheeventof latenotificationofanydebitorpurchase(asreferredtoinclause5.3above)suchlate

debitentrywillbereflectedonYourCardAccountasandwhentheMerchantadvisedUsthereof, thisnotwithstandingthefactthatYoumayhavetransactedwiththeMerchantatatimeearlierthanthedateonwhichthestatementispresentedtoYou.

12.3. ThefrequencyofstatementswillbeatOurdiscretion,providedthatnomorethanthreemonthsshallpassbetweendeliveryofsuccessivestatementsofaccount.Non-receiptofYourstatementdoesnotfreeYoufromYourobligationtopayanyamountduetoUs,asYoumayobtaininformationwithregardtoYourCardAccountandobligationfromUstelephonically.Astatementofaccountmaynotbedeliveredinrespect

ofYourCardAccountifnoamounthasbeendebitedorcreditedtoYourCardAccountduringthe statementperiod.13. Payment,SettlementandTermination13.1. Youmustpayatleasttheminimumamountpayable,asindicatedonYourstatement,bytheduedate,

whichinstalmentmaybemadeupofthesumoftheinstalmentontherevolvingplan,plusthesumofthefixedrepaymentsonthebudgetplan(s)aswellasanypreviouslyunpaidamounts,feesandcharges.Wehavethediscretiontodecidewhatthisinstalmentis.

13.2. YoumayprepayanyamountowedtoUsatanytime.13.3. YoumayfurnishUswithadebitorderforYourmonthlypaymentsandanyotheramountsthatmaybedue

byYoutoUsintermsofthisAgreement.13.4. Youmayalsopaytheamountsdue:13.4.1. atselectedMerchants;or13.4.2. viaelectronicfundstransfer.13.5. YouarerequiredtoperformYourobligationsintermsofthisAgreementatRCSHeadOffice.It isalso

agreedthatrepaymentsreceivedbyUsshallonlyconstituteperformancewhentheseareeffectedattheRCSHeadOfficeandYoubeartheriskofthepaymentmethodYoumayelecttouse.

13.6. IfYou(r):13.6.1. failtopayanyamountthatisdueontheduedate;or13.6.2. failtocomplywithanyconditionsofYourAgreement;or13.6.3. estateissequestrated;or13.6.4. die;or13.6.5. makeanyuntrueorincorrectstatementorrepresentation;or13.6.6. failtodiscloseinformationregardingthisAgreementorduringYourApplication;or13.6.7. doanythingthatmayprejudiceOurrights;thenallamountsowingbyYouwillbecomedueandpayable

immediatelyandwithoutincurringanyliabilitytherefor,WemaynotifyanyotherpersonwhoWethink

shouldknowthereofandYourCardmaynolongerbeused.13.7. The method of payment that You choose will be at Your risk but any payment shall only be properly

madewhenWereceiveandprocessitandanyamountspaidwillnotautomaticallyincreasetheamountavailableforuse/purchase(“theopentobuy”)onYourCreditFacility.

13.8. YoumayterminatethisAgreementatanytimeandifYouwishtodoso,YoumustgiveUsnoticeinwriting,deliveredtoUsbyhand,fax,e-mailorregisteredmail.IfYouwishtoterminatetheAgreement,YouwillhavetosettlethefulloutstandingamountowingtoUs.

13.9. IfYoufailtocomplywithanyofthetermsandconditionsoftheAgreement,thiswillconstituteabreachof theAgreementandWemayaccordinglyunilaterally terminatethisAgreement immediately,withoutnoticetoYou.

14. InterestandOtherRatesandCosts14.1. AServiceFee,andatOurdiscretion,anInitiationFee,willbechargedfortheadministrationofYourCard

Account.YouconsenttoUschangingthesefeesuponnoticetoYou.14.2. Subject to the provisions of the Act, We will determine the amount of any finance charges and other

charges,whichwillapplytoYourCardAccountfromtimetotimeandshowthisonYourstatement.Wewillbeentitledtolevyinterestatthemaximumannualinterestratepermittedbylawfromtimetotime.

14.3. TheinterestratechargedonYourCreditFacilitybalanceisavariableratethatislinkedtotheReferenceRateandchangestothatratewillresultinchangestotherateatwhichinterestischargedonYourCardAccountbalance.Youwillbeadvised(viaamessageonYourstatement)andonOurwebsiteofchangestotheinterestratewithin30(thirty)daysofthechange.

14.3.1. InterestonYourbudgetplanwillbefixed,attherateapplicableatthetimeofthepurchase,fortheperiodofrepayment.

14.3.2. TheinterestrateapplicabletoeachofYourbudgetplanswillbedeterminedatthetimethatYouenterintoeachseparatebudgetplan.

14.4. IfYoupaytheoutstandingbalanceonYourCardAccountinfullonorbeforetheduedatereflectedonthestatement,Wemaydecidenottochargeinterestinrespectofthetransactionswhichappearforthefirsttimeonthatstatement.IfWedecidenottochargeinterest,thiswillnotmeanthatWehavewaivedOurrighttochargeinterestandWereserveallOurrightstochargeinterestatanytime.

14.5. ShouldYourCardAccountbeindebitandshouldYoufailtopaythefulloutstandingbalanceindicatedonYourlateststatementasowingtoUsbytheduedateYouwillpayinterestonthefulloutstandingbalancefromthedateofthetransaction(s),whetherornotYoureceivedthestatement,aswellasinterestonanynewpurchase/transactionuntilsuchtimeasYousettlethefulloutstandingbalance.

14.6. InterestonYourCreditFacilitywillbecalculatedonadailybasisandcompoundedmonthlyonthefulloutstandingbalanceontheduedateoftheinstalmentuntildateofpayment.ThisinterestisthenaddedmonthlytoYouroutstandingbalance.

14.7. IfYougointoarrearsontherepaymentofYourinstalment,additionalarrearinterestonoverdueamountsmaybechargedtoYourCardAccountatthesamerateastheinterestrateapplicabletotheprincipaldebt,oratanyotherrateWemaydeterminethatdoesnotexceedanyprescribedmaximumrate.IfYouarepayingbydebitorder,thisarrearsinterestwillbecollectedwiththenextmonthlydebitorder.

15. LegalandOtherCosts15.1. IfYourCardAccountgoesintoarrears:15.1.1. Youwillbechargedwithdefaultadministrationcost(s)andothercostsandfeesrelatingtodebtcollection

activities,includingachargeforanycorrespondenceandtelephonecallsmadetoYoueachmonththatYourCardAccountremainsinarrears;and

15.1.2. defaultinformationwillbesubmittedtothecreditbureauandthiswillaffectYourabilitytoobtainfurthercredit;and

15.1.3. WemaysuspendYourCreditFacilityandgiveYou10(ten)days’noticebeforeclosingtheCardAccount,andifWeclosetheaccount,YouwillberequiredtorepaytheCardAccountinfull;and

15.1.4. YouraccountmaybehandedovertoadebtcollectionagencyforrecoveryofarrearamountsandYouwillbechargedwiththesecosts.

15.2. IfWehavetoinstitutelegalactionagainstYou(issueasummons),Youwillbeliableforalllegalcosts,whichwillincludebutnotbelimitedto:

15.2.1. legal costs on the scale called “attorney and client scale” (meaning all the expenses incurred by theattorneybriefedbyUs,includingallcostsofanyadvocateinstructedbyhim,asonbrief,andthecostoftheprofessionalservicesrenderedbytheattorneytoUs);

15.2.2. collectionchargesandtracingfees;15.2.3. revenuestampsandsherifffees;15.2.4. value-addedtax(VAT)thereon,whichWemayincurinrecoveringorattemptingtorecovermonieswhich

YouoweUs;and15.2.5. thesecostswillbedebitedtoYourCardAccount.15.3. JudgementmayalsobetakenagainstYou.15.4. WewillnottrytocollectanycostsexceedingthecostsprovidedforintheAct.16. CertificateofIndebtedness AcertificatesignedbyanyofOurmanagers(whoseappointmentandauthorityneednotbeproved)in

whichtheamountofYourindebtednesstoUsandtheinterestrateapplicabletoYourCardAccountisstated,shallbeacceptedassufficientproofofYourindebtednessinanylegalproceedingsandshallberegardedascorrectunlessYouprovethattheamountortheinterestrateisincorrect,subjecttotheAct.

17. ConsenttoJurisdiction Intermsofsection45oftheMagistrates’CourtsAct,32of1944YouherebyconsentthatWemayinstitute

anylegalproceedingsthathavetodowiththisAgreementorYourCardAccountintheMagistrate’sCourt,beinganymagistrate’scourt,whichintermsofsection28oftheMagistrates’CourtsAct,hasjurisdictionoverYou.WecanhoweverchoosetoinstituteactionagainstYouinanyothercourthavingjurisdiction.

18. Waiver18.1. IfforanyreasonorpurposeWedonotimmediatelyenforceorimplementanyofOurrightsintermsofthis

Agreement,itdoesnotmeanthatWehaveabandoned,givenuporwaivedanyofthoserights.18.2. RCSintendscomplyinginfullwiththeAct.SubjecttotheAct, ifanytermorpartofsuchterminthis

Agreementisvoidbyreasonofunlawfulness,thepartiesagreethatsuchtermorpartthereofshallberegardedasinvalidandunenforceableandshallbeseveredfromthisAgreementandtheAgreementthus

constitutedshallbeenforcedexceptwhenthewholeAgreementisvoid,whichwillresultinrestitution.

19. DebitingofCosts WemaychargeanddebittoYourCardAccountsuchotherchargesasWemaydetermineandsuchother

chargesandfeesasprovidedforintheActandstatutoryleviesandtaxes.20. PersonalandConfidentialInformation20.1. InthisAgreement,personalinformationmeans:20.1.1. informationYougiveUsorthatWealreadyholdaboutYouincludinganyphonenumberfromwhichYou

callUs,whichWemayrecord;20.1.2. information We receive from enquiries We make so We can make a decision on Your Application or

Agreement, includinginformationWereceivefromsearchesmadebyUsinYournamewithanycreditbureau;

20.1.3. informationaboutanyaccountorpolicywhichYouholdwithorthroughUs;and20.1.4. informationWereceivefromanyonewhoisallowedtogiveUsinformationaboutYoupursuanttoorin

relationtoYourApplication,CreditFacility,oranycreditlifepolicy.20.2. WewillkeepYourpersonalinformationforonlyaslongasWeneedtoorhavetobylawandthepurpose

forwhichWerecordYourpersonalandconfidentialinformationissetoutinthisclause.20.3. You agree and consent that We may process, record or disclose Your personal information, including

detailsofYourtransactions,to:20.3.1. searchcreditbureaux,creditreferenceandfraudpreventionagencies’recordssoWecanmanageYour

CardAccountwithUsandmakedecisionsaboutcredit,includingwhethertomakecreditavailableortocontinueortoextendYourexistingcredit;

20.3.2. assessanyApplicationforcreditorotherfinancialservicesYouoranymemberofYourhouseholdmakes(Wewillsometimesuseastandardcredit-scoringorotherautomateddecision-makingsystemtodothis);

20.3.3. manageYourCreditFacility(andpolicies,ifany),andmakedecisionsonquestionsaboutanyApplication,AgreementorcorrespondencewhichYoumayhavewithUs;

20.3.4. carryout,monitorandanalyseOurbusiness;20.3.5. contactYoubypost,byphone,bye-mail,bysmsorotherelectronicmeansorinanyotherwayaboutother

productsandserviceswhichWeconsidermayinterestYou,unlessYoutellUsthatYouwouldprefernottoreceivesuchoffers;and

20.3.6. complywithanylawsorregulations.20.4. YouagreeandconsentthatWemaydiscloseYourpersonalinformationto:20.4.1. anypersonworkingforUs;20.4.2. ifYouarrangeinsurancethroughUs,tothatinsurer;20.4.3. anyorganisationwhichunderwritesorsupportsanyofOurproductswhichYouhold;20.4.4. anyguarantorofYourobligationsunderthisAgreement;20.4.5. anypaymentsystemunderorthroughwhichYourCardAccountispaid;20.4.6. anypersontowhomWetransferanyofOurrightsorobligationsunderthisAgreement;20.4.7. any businesses or company including any direct marketing companies or businesses with whom We

interactinordertosupplytoYou,orprovidetoYouormarkettoYouanyproductorservice thatWebelieveYoumaybeinterestedin,

20.4.8. anythirdpartydebtcollectionagencyorattorneyappointedtocollectanymoniesYouoweUs;and20.4.9. anyoneYouauthoriseUstogivepersonalinformationto.20.5. TotheextentlawfulWemaytransfer,licenceorotherwiseauthorisetheuseofanyofYourpersonaldata

andinformation.21. ConsumerCreditInformationandCreditBureaux21.1. YouconsenttoandagreethatWemay:21.1.1. makeenquiriestoconfirmanyinformationprovidedbyYouinYourApplicationoratanytimeduringthe

CardprocessorAgreement;21.1.2. submit to any credit bureau or third party (with whom You have financial relations at any time) any

informationaboutorascontainedorprovidedtoUsbyYouinYourApplicationorabouttheApplication,openingandclosingofthisAgreementandCardAccount;

21.1.3. seek,verifyandreceiveinformationfromanycreditbureauorthirdparty(withwhomYouhavefinancialrelationsatanytime)whenassessingYourApplicationorYourcreditworthiness,andalsoatanytimeduringtheexistenceofYourCardAccount;

21.1.4. provide,discloseandregistertheexistenceofthisAgreementandanypersonalinformation,anddetailsrelating thereto, to any credit bureau or third party (with whom You have financial relations at anytime) sharingpositiveandnegative informationaboutYouorYour creditaccount, includinganynon-compliancewiththetermsandconditionsofthisAgreement.

21.2. YouacknowledgeandunderstandthatacreditbureauwillprovideUswithcreditprofileinformationandpossiblyacreditscorereflectingYourcreditworthiness.

21.3. SubjecttotheprovisionsoftheAct,Wewillbeentitledtoobtainanddisclosetheaboveinformation:21.3.1. ifWethinkitisnecessaryormaybeofbenefittoYou;21.3.2. whereWearelegallycompelledtodoso;21.3.3. whereitisinthepublicinteresttodisclose;or21.3.4. whereOurinterestsrequiredisclosure.21.4. YouhaveagreedthatthepersonalinformationprovidedbyYouwhenmakingYourApplicationorwhen

entering intotheAgreementwithUs,maybeusedbyUsforancillarypurposesreasonably inkeepingwiththenatureofOurbusinessaswellasformarketingandrelatedpurposes.ShouldYounotwishUstoutiliseYourinformationforthispurpose,YoumustadviseUsthereofinwritingortelephoneUssothatYourchoicecanberecordedandthereafterconfirmedinwriting.

21.5. Youconfirmthat the informationYouwillprovide toUsorhaveprovided toUs is true,completeandcorrect.

21.6. YouwaiveanyrightsorclaimsYoumayhaveagainstUsrelatingtotheprovisionofinformationbyortoUsintermsofthisAgreement.

21.7. WewillgiveYou20(twenty)days’writtennoticebeforesendinganyadverseinformationaboutYoutotheCreditBureau.

21.8. YouhavetherighttochallengeinformationreflectedattheCreditBureau.Youhavetherighttocontact

theCreditBureau,haveYourcreditrecorddisclosedtoYouandtohaveinaccurateinformationcorrected.21.9. The Credit Bureau can be contacted at: Transunion Credit Bureau, Wanderers Office Park, 52 Corlett

Drive; Illovo,Tel0112146000;Experian,ExperianHouse,BallyoaksOfficePark,35BallyclareDrive,Bryanston,Tel: 011 799 3400;Compuscan,CompuscanHouse,3NeutronAve,TechnoPark,Stellenbosch,Tel: 021 888 6000; XDS, 11-13 St. Andrews Street, Oakhurst Building, Parktown, Johannesburg,Tel: 0116459100.

22. ReleasingInformationtotheCreditBureauandAgencies22.1. YouagreeandconsentthatWewillreleasesomepersonalinformationaboutYoutotheCreditBureau

whenWesearchtheirrecordsaboutYou.TheywillrecorddetailsofOursearches.WewillalsoreleaseinformationtothemaboutanyaccountthatYouholdwithUs,includinginformationaboutanypaymentsYouhavemissed.InformationheldbythemmaybelinkedtootherpeoplewithwhomYouhaveafinancialassociation.IfYougiveUsfalseorinaccurateinformationandWesuspectfraud,Wewilltellthemthereof.

22.2. TheCreditBureauwillsharesearchdetailsandaccountinformationwithUsandotherorganisationssothatWeandtheymight:

22.2.1. assessApplicationsforcreditandrelatedservices,andmanageaccountsandinsurancepolicieswithYouormembersofYourhousehold;

22.2.2. checkYouridentitytopreventmoneylaundering(passingmoneythroughaccountssothatthesourceofthefundscannotbetraced);

22.2.3. prevent,detectorprosecutefraudandothercrimes;and22.2.4. recoverandtracedebts.22.3. TheCreditBureauwillsharerecordswithotherorganisationstohelpmakedecisionsonproposalsfor

and claims against, motor, household, credit, life and other insurance, for You and members of Yourhousehold.

22.4. TheCreditBureauwillalsousepersonalinformationforstatisticalanalysisaboutcreditandinsurancefraud.22.5. IntheeventthatWehandYourCreditFacilityovertoadebtcollectionagencyoranattorneyfor

collectionorlegalaction,YouagreeandconsentthatWewillreleasesomepersonalinformationaboutYoutosuchthirdparty.

22.6. WecannotbeheldresponsibleforanylossthatYoumaysufferordamagethatYoumayincurasaresultofanymalfunctionbyanycreditbureauoragency.

23. General23.1. WewillmonitorandrecordallphonecallsandotherinteractionswithYou.23.2. Youconfirmthatthetermsandconditions,themeaningandconsequencesofthisAgreementhavebeen

presentedandexplainedtoYouinalanguagethatYouunderstand.TherisksrelatingtotheAgreement,aswellasYourrightsandobligationshavealsobeenexplainedtoYou.

23.3. ShouldYouwishtoreceivecopiesofdocumentsrelatingtoYourCardAccount,YoumustadviseUsofthemannerinwhichYouwantthesetobedeliveredtoYou(providedWehavetheabilitytoeffectthedeliveryYouchoose).Incertaininstances,Weareentitledtochargeafeeforsuchcopies.

23.4. Wemaycede,assignortransferanyofOurrightsorobligationsunderthisAgreementorarrangeforanyotherpersontocarryoutanyofOurrightsorobligationsunderthisAgreementwithoutYourconsentandwithoutnoticetoYou.

23.5. WewillnotbeliableforanythingoutsideofOurreasonablecontrol(forexample,afailureofcomputersystems,orpowerfailureswhichhappenforreasonsoutsideOurreasonablecontrol)oranyindustrialaction,orpoliticalunrest,war,ifthispreventsUsfromprovidingOurusualservice.

23.6. WewillnotbeheldliableforanylossordamagesustainedbyYouorathirdpartyregardingeithertheApplicationforcreditorregardingthisAgreement.

23.7. WecandelayenforcingOurrightsunderthisAgreementwithoutlosingthem.23.8. IfWecannotenforceanyconditionunderthisAgreement,itwillnotaffectanyoftheotherconditionsin

thisAgreement.23.9. Inordertobevalidandbinding,andunlesssuchamendmentiseffectedinaccordancewiththeActor

thisAgreement,anychangesoramendments,notprovidedforherein,tothisAgreementmusteitherbe:23.9.1. recordedbyUstelephonicallyandthereafterbeverifiedbyUsinwriting;or23.9.2. mustbemadeinwriting.23.10. WemayhoweveratanytimeamendorreplacethesetermsandconditionsofthisAgreementandifWe

doso,itdoesnotmeananovationoftheAgreementoranytransactionorindebtedness(meaningthatanewAgreementdoesnotautomaticallycomeintoplace).

23.11. Eachandeveryundertakingandclauseascontainedhereinshallbecapableofindependentenforcement,thusenablinganycourtorothercompetenttribunaltoenforcetheremainderofthisAgreementshoulditadjudgeanyparticularundertakingorportionorclausethereoftobeinvalid.

23.12. Youhavetherighttoresolveacomplaintbywayofalternativedisputeresolution.23.13. YoucanfileanycomplaintswiththeNationalCreditRegulator(contactnumber0860627627)ormake

ApplicationtotheNationalCreditTribunal.23.14. Youhavetherighttoapplytoadebtcounsellorfordebtreviewortobedeclaredover-indebted.Inthis

regard,theNationalCreditRegulatorcanbecontactedfordebtcounsellor’sdetailson0860627627.23.15. Thepre-agreementquotationanddisclosurenoticesandtheAgreement,includingthesetermsand

conditions,formsthewholeAgreementbetweenYouandUsregardingYourCreditAgreementandCardAccount,whicharegovernedbyandinterpretedinaccordancewiththelawsoftheRepublicofSouthAfrica.

RCSisaregisteredCreditandauthorisedFinancialServicesProviderNCRCP38.FSP38911.

RCSG000333 CTM Launch_Application Form_DL.indd 2 2012/05/14 3:09 PM