cto: client use case - op
TRANSCRIPT
CTO were engaged to provide expert advice, manage the build, and run all the
company technical infrastructure
Requirements gathering, documentation and specification: business system functionality
and business processes engineering
Project planning and management: build schedules, budget planning, test planning, management reporting
Architecture authority: quality control and quality assurance for the design of the
business system (built by web development company)
Business process systems design, commission, configuration and integration: document
management systems, email, CRM, security, backup and redundancy etc
Operational management: systems issue management, 3rd party SLA management, system monitoring, advice, configuration
Bespoke built systems: business website, disaster recovery system, test/demo
system, content management system all hosted and backup using a cloud hosting
company
Software as a service SaaS: email, document management, customer
relationship management, marketing, issue management systems all commissioned from
trusted vendors as a service e.g. company domain gmail
Platform and Infrastructure as a Service PaaS/IaaS: firewall - network
and website security and redundancy, system monitoring and analytics, website payment platform, data backups, remote desktop e.g.
data backups to Amazon Web Services
Exceptions: accountancy software and middleware data flow management software
are ‘in-house’ bought software – to make them ‘cloud’ CTO install and run them on a remote desktop so that they are seen as a
‘cloud’ like services to the client
Extracts customer information from the website an feeds it automatically to the CRM
system and the accountancy system…
Payment System APIs: the business website uses trusted payment platforms for customer payment details and processing –
the website uses the payment system APIs for instant processing
Integrated SaaS: CRM system and marketing systems chosen due to their compatibility and automatic integration
Security: website firewall – encrypted connections, browser checks, IP checks, malware checks, denial of service attack
defence etc
Security: password management by CTO by running all your SaaS accounts, configuring and monitoring the servers and employing strong secure and safely stored encrypted
passwords
Security: all customer payment details are stored and processed by an accredited
payment platform and not managed by OP or CTO e.g. paypal
Redundancy: data backed up by webhost, data also backed up via middleware to
Amazon Web Services (AWS) for archive e.g. fast recovery and slow recovery
Redundancy: daily accountancy interface files stored at AWS for full back-
up and recovery of accountancy data
Redundancy concerns: currently trusting the SaaS providers of the email,
document management, issue management and CRM systems to safely manage the
redundancy of the data
OP run a fully functioning business and do not own or run any hardware or
software – outside of employee laptops with the basic apple or windows
operating systems
Can CTO help? Contact CTO for a free consultation.
tel: 0044 (0)20 3478 9049