1. Doreen DAmico

2. In a small word, the philosophy for big change is born. 3. Kaizen is the Japanese word used to symbolize the practice of continuous improvement. 4. Small, steady steps in a process to bring about positive change . . . 5. . . . can have a significant cumulative effect for better outcomes. 6. Eliminate Waste Improve Quality Save Time 7. . . . and combat resistance to large-scale change. 8. asking small questions thinking small thoughts taking small actions that are achievable 9. A focus on small moments that most people ignore can impact . . . a decision a result a path forward