cultural change - the challenges
TRANSCRIPT
Cultural Change
“Change is the only constant in the universe”- Stephen Walters, 2012
The Changing Face of Change
• Business Demands– Market forces– Market access
• The pace of development– Mobility– eCommerce
• Globalisation– Multi-cultural business– Competition expansion
Reasons for Resistance• Perspectives
– “Wow, your baby is ugly!”– “When I were a lad”– “What’s in it for me?”
• Ways of Working– Serial vs Parallel– Traditional vs Modern– Safety vs Danger
• Trends– Problem/Solution– “Because we can and because it worked for everyone else”
• Communications Breakdown!!!
Conflict Resolution: The Wrong Ways
• Autocracy– “Resistance is Futile”– “JFDI”
• Appeasement– “Pleasing all of the people all
of the time”– “Yes”
• Doing nothing– “La la la la la la la la la la”
Conflict Resolution: The Right Ways
• Basis of Fact• Know & Target Benefits• Talk, Observe & Listen• Leadership• Flexibility (Change)• Be Decisive• Follow Through• Know the Rules• Expect the Unexpected
QUESTIONS?