cultural intelligence: noi kwanjai phd defence 17 feb 2011
TRANSCRIPT
PhD DEFENSESchool of Business and Economics – 17 February 2010Nantawan Noi Kwanjai –
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A tale of the UnDutchablesin the land of 1001 smiles
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My version of acknowledgements
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My supervisor’s preferred version
I thank the whole world.
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XCQ amid intricate cultural webs
intractably complexnon-deterministic
capability & strategy countless identities constant flux interacting forces
condition & context
Intricate cultural webs
know-how tacit embedded in practice bounded by context
(un)learning-by-doingrecursive-reflexive
XCQdefinition
cross-cultural heuristic
cultivation & assessment of XCQ
to operate & function in …
implications
properties
consequence
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1) Culture is NOT only about “nation”.
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Cultural groups
incidental
biologicalfamilial/clan
ethnicspiritual
social classprofessional
‘community of practice’clique
social ~ labyrinthformalized
globalregional (continental)
nationalregional (provincial)
sectoralindustrial
organizationaldepartmental
team
formal ~ hierarchy
cultural groups
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www.creativethailand.org
2) Content/component v. context/interaction
www.mikkilineni.wordpress.comwww.yokogomi.com
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3) Heuristic to balance formulaic approach
Survey the situation.key competing & congruent meanings,crossing modes & dominant context.
Set situational anchorage.vis-à-vis dominant context,desired crossing mode & resolution.
Apply instrument(s).directing controller,synchronizing mediator,fusing hybridizer,accommodating adaptor
Invoke negative capability.suspension of self & assumptions,deferred judgment & belief/disbelief.
open mind
understanding
benchmark
mechanism
Examples of formulaic approach courtesy of Ramsey et. al (2011)
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4) Two views of cross cultural life*
as a war (~dominant)
Fixated on incompatible differences Fraught with conflicts “Cross” at the fault lines Participants are seen as
opponents, and the goal is to win the battle in the most favourable manner to one side only.
as a dance (~possible?)
Looking for viable complements Aiming at unison “Cross” at the contact lines. Participants are seen as
performers, and the goal is to perform together in a balanced and aesthetically pleasing way.
* Metaphorical analysis based on concept in Lackoff & Jonhson (1980).
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Beyond clashing:
dominant catalyst
predominant interaction
key instrument
steady state resolution
mathematical analogy
difference
conflict
controller
separation, division or
assimilation
1+1 = 1, ½ or 0
mutuality
exchange
mediator
aggregate
1+1 = 2
affinity
hybridization
hybridizer
hybrid
1+1 > 2
empathy
adaptive response
adaptor
chameleon
1+1 = ∞
Modes Of Cross-Cultural Conditionclash reciprocal unification variationKey properties
taxonomy of cultural crossing
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Shall we dance?
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