CULTURAL INTERACTIONS INSTITUTE - 101Christina Eaton, MPH

Ryan White All Grantees Meeting

November 28th 2012

Disclosures

This continuing education activity is managed and accredited by Professional Education Service Group. The information presented in this activity represents the opinion of the author(s) or faculty. Neither PESG, nor any accrediting organization endorses any commercial products displayed or mentioned in conjunction with this activity.

Commercial support was not received for this activity

I did not write the Cultural Interactions series but have used it to provide cultural sensitivity training to individuals serving HIV+ patients.

Disclosures

Christina Eaton, MPH Has no financial interest or relationships to disclose

CME Staff Disclosures Professional Education Services Group staff have no

financial interest or relationships to disclose

Objectives

At the conclusion of this activity, the participant will be able to:

1. Recognize that concepts such as self-awareness and empathy which are thought to be personality traits can be developed through active learning

2. Create or adapt an interactive workshop using the training units from the Cultural Interactions series for various organizational settings

3. Apply the workshops by assisting those organizations trained in making necessary structural changes to achieve cultural awareness

CULTURAL INTERACTIONS TRAINING OF TRAINERSOrganization

Name/Title

Cultural Interactions Unit 1

Goal To gain an understanding of culture and

the impact it has on quality of care for the patient and the organization environment

Cultural Interactions Unit 1

Objectives Define Culture

Define Cultural Awareness vs. Cultural Competence

Identify personal cultural composition

Identify 2 +/- beliefs participant has about Cultural Awareness

Identify 2 assumptions about participants’ patient/client that affect their interactions in a positive way affect their interactions in a negative way

Define culture of participants’ organization

Create a plan to reinforce the defined culture

Why do we work in Healthcare? I want you to write down why you

decided to enter this line of work.

Consensus?

6 principles for implementing Cultural Awareness1. Community representation and feedback at all stages of

implementation2. Cultural competency integrated into all systems of the health

care organization particularly quality improvement efforts3. Ensuring that changes made are manageable, measurable,

and sustainable 4. Making the business case for implementation of cultural

competency polices5. Commitment from leadership6. Staff training on an ongoing basis7. Creating a workgroup

TAKING CULTURAL COMPETENCY FROM THEORY TO ACTIONEllen Wu and Martin Martinez California Pan-Ethnic Health Network October 2006

Cornerstones of Cultural Awareness Self Awareness Reducing Stigma Empathy Ask Questions Communications Skills

Cultural Awareness

Refers to an ability to interact effectively with people of different cultures.

Being open to the idea of changing cultural attitudes.

Cultural Competence

Culture is learned behaviors, beliefs and attitudes

Why is the title of this presentation cultural interactions?

What are some examples of different cultures that you encounter in your daily life?

What cultural identities do you have?

Pie Chart

My first day on the job

1 2 3

33% 33%33%

1. I knew exactly where and what I should be doing

2. I felt unsure of exactly where I should be and what I should be doing but was confident I would learn what was expected

3. I felt terrified and knew I would never get it

Patients without Health Insurance1. Prioritize their health but do not have the

means to pay for healthcare2. Do not prioritize their health by choosing

to spend their money on other things

Charades

I want you to use your face and your body for each emotion

How did you know who to ask for assistance in your first few weeks on the job?

How do we become self-aware? List 2 positive and 2 negative

assumptions you have about Cultural Awareness

List 2 assumptions about your patients/clients that affect your interactions in a positive and negative way

Why is it important to know this? If we don’t know what we believe or

what prejudices we have we cannot manage our response

What is our organization culture?

Create a Plan

Putting it into Practice

Questions to guide you:1. What is our organization’s culture?2. What do we want for our organization?3. Do we want to be seen as going the extra mile to help our

patients?4. Why are we here?5. What is the result of providing better services?6. How are we going to actively change our culture?

If you would like to receive continuing education credit for this activity, please visit:

http://www.pesgce.com/RyanWhite2012

Obtaining CME/CE Credit