culture and cognition lisaallisonaronya harpermenjivar waller
TRANSCRIPT
Outline
• Introduction• Background research• Social and business implications• Design considerations (mock-up)• Take-aways
Culture
• Culture: A dominant symbolic meaning system (e.g., worldview) sustained and transmitted over generations by members of a given society, which then shape the members psychological processes.
Masuda, 2005
Analytic vs Holistic Cognition
• “Cognitive practices may be highly stable because of their embeddedness in larger systems of beliefs and social practices”
Nisbett, Peng, Choi, & Norenzayan, 2001
Worldview: Things exist by themselves and can be defined by their attributes (context independent, object-oriented).
Worldview: Things are inter-related. Various factors are involved in an event (context dependent, context-sensitive
Father
Self
Mother
SiblingFriend
Co-workerFriend
Self
Mother
SiblingFriend
Co-workerFriend
Father
Systematic Cultural Variability?
Graphic from: http://martinrohwedder.fastpage.name/highandlowcontextculture/
LOW HIGH
GermanyScandinavia
Latin AmericaAsiaAfrica
United States
GreeceFranceItalySpainMiddle East
Importance
• Perception / Attention• Semantic and pragmatic meaning• Trust and credibility• Esthetics
Hofstede’s Cultural Framework
1. Power Distance2. Individualism vs.
Collectivism3. Masculinity vs.
Femininity4. Uncertainty Avoidance5. Long Term Orientation
Cultural Variation in Socio-Cognitive Processes
North Americans East Asians
Concept of SelfMarkus & Kitayama,
1991
Independent – self is detached from others
and context
Interdependent – relational and
contextual existence
Thinking Style & Emotion
Nisbett, Choi, Peng, Norenzayan, 2001;
Nisbett 2003
Analytic – centric Holistic – influenced by changes in context and background
EstheticsMasuda, Gonzalez,
Kwan, Nisbett, 2008
Object-Oriented(Western
Perspectives,Portraits)
Context-Oriented(East Asian
Perspectives,Portraits with
context)
Causal Attribution
Nisbett & Masuda, 2003
Focus on internal factors
Focus on both internal and external
factors
We “think” differently across cultures
Hall “contexting”
Hofstede values
Hall “contexting”
Kitayama & Park, 2010
Our Study
• Web site homepage for a multi-national corporation
• Three localized versions– North American– Latin American (Mexican)– East Asian (Chinese)
Cultural Characteristics
North America Latin America Asia
Communication • Direct • Eye contact• Organized/Analytical
• Indirect• May avoid eye contact• Holistic view, context important• Harmonious, non-confrontational
• Holistic view• Harmonious, non-confrontational
Motivation • Individualistic• Independent• Comfortable with uncertainty• Respect is earned
• Family/group oriented• Teamwork• Uncomfortable with uncertainty• Respect very important
• Minimize social friction• Desire to maintain harmonious relations
Cultural Characteristics (cont.)
North America Latin America Asia
View of Authority • Equal • Unequal• Expected to be knowledgeable
• Collectivist; complex, hierarchical
View of Time • Deadline-driven (monochronic)
• Things happen when they are supposed to (polychronic)
• Cyclic (polychronic)
Imagery & Color • Less important to the message• Often considered decorative
• Integral part of the context• Some preference to imagery over text.
• Background context important to meaning
Costs of Localization• Translation by “someone who speaks the language” is not enough• Need native speaker with knowledge of cultural nuances• Research local users
• Test with local users
• Training delivered by a local or native-speaker• Sun saved money by hiring local trainers
Bottom line: Localization is not cheap, but doing it properly saves money by making employees more productive and loyal to the company.
Is Online Training Alone Enough? Who is your audience?
• Family/Group oriented cultures are not motivated by directives to “go online and take training”• Message should be delivered in how training benefits the group.• Include social or interactive elements in the training.