culture mash
TRANSCRIPT
Culture ClashMashLearning & working in a multi-generationalworkplace
Joyce Seitzinger
Faculty of HealthProfessional DayDeakin University
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Get everything at:http://tiny.cc/culturemash
Participate at:http://todaysmeet.com/CultureMash
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Joyce SeitzingerLecturer in Blended LearningHADUDutch/Kiwi living in Oz
1971 Born
1983 1st computer class
1988 1st computer at home
1993 1st personal computer and email
1997 1st job using a computer (Amnesty Intl)
Cc license http://www.flickr.com/photos/ellenm1/4279933435
Joyce Seitzinger
1999 1st e-learning job
(Pretty much the same until)
2004 Masters in EdTech USQ, which used ‘social web’
2006 Master Thesis: Blogs, wikis & podcasts for learning
2007 joined Twitter
And now…
Cc license http://www.flickr.com/photos/pollyann/2102823920
Table Activity
• Large sheet of paper• Markers/Pens• Draw grid – 3 columns: A, B, C – 9 rows 1-9
• For each of the following 8 questions, each participant puts a large dot/star/heart in column corresponding to their own answer
Q1: In the last 24 hrs, have you read a physical newspaper?
A: Yes, I read the newspaper
(almost) every day.
B: Yes, but it’s not a routine.
C: No. I haven’t read a physical
newspaper.
Q2: Do you play video games? (incl Facebook games, app games, etc)
A: No, I never play video
games.
B: I sometimes play video
games.
C: I play a video game at least once a week.
Q3: Do you have an active profile on a social networking site?
A: No, I am not active on a social networking site.
B: I have one or two active
profiles.
C: I have an active profile on 3 or more social networking sites.
Q4: You are organizing a party. To invite people, you…
A: Call people or send invitations to their home.
B: Send an email (possibly with a nice poster/flyer
attached).
C: Set up a Facebook event.
Q5: When you are asleep, your mobile phone is…
A: Not in your bedroom.
B: Sometimes in the bedroom
C: Always in the bedroom
Q6: When you are running late for a meeting, you…
A: I’m never late for a meeting.
B: Email the meeting organizer
C: Text or message one or more people in
the meeting
Q7: When you need to write a document together with others, you…
A: Start by organizing a
meeting.
B: Start a Word document, and
then email others to add their input.
C: Start a collaborative document in
Google Docs, or other tool.
Q8: When do you first access the internet in the morning (includes checking email)?
A: When I get to the office.
B: Not immediately but within an hour of
waking up.
C: Within 10 minutes of waking up.
Q9: To find out what colleagues are working on…
A: Depend on meetings
B: Depend on meetings &
C: Meetings, email & Yammer
(more?)
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Pattern Recognition?
a printing plate that duplicated any typography
StereotypeFrom the Greek, stereos, "firm, solid” and typos "impression,”
hence "solid impression".
http://en.wikipedia.org/wiki/Stereotype#Etymology
Cc license http://w
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stone/3527108666
Clichéa cliché was a printing plate cast from movable type. This is also called a stereotype.
Allegedly, the French word "cliché" comes from the sound made when the molten stereotyping metal is poured onto the matrix to make a printing platehttp://en.wikipedia.org/wiki/Cliche#Origin
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stone/3527108666
FAIR WARNING: THE NEXT 5 MINUTES WILL BE RIFE WITH GENERALISATIONS, STEREOTYPES AND CLICHES.
http://www.dilbert.com/strips/comic/2013-06-29/
http://static2.hbr.org/cs/flatmm/five-gens-cs.jpg
Generation
Years
Events that shaped them
Major invention in their time
Popular Technology
Shaped Them
Traditionalist
Prior to 1946
Hindenberg/WWII/Rise of suburbs
Fax
Radio
Baby boomer
1946-1964
Birth control/ Watergate/
Moon landing
Personal Computer
Television
Gen X
1965-1976
Gulf War/AIDS/Berl
in Wall/Chernoby
l
Mobile phone
Personal Computer
Millennial
1977-1997
Mandela/ Diana/9/11/Gl
obal crisis /Obama
Google/Facebook
The Internet
Generation
Compelling messages in
formative years
Traditionalist
Make do or do without.Stay in line.
Sacrifice.Be heroic.
Consider the common
good.
Baby boomer
Be anything you want to
be.Change the
world.Work well
with others.Live up to
expectation.Duck and
cover.
Gen X
Don’t count on it.
Heroes don’t exist.
Get real.Take care of
yourself.Always ask
“why?”
Millennial
You are special.
Leave no one behind.
Connect 24/7.
Achieve now!
Serve your community.
Generation
Major trait
Other traits
Traditionalist
Loyalty
Sacrifice, discipline, respect for authority
Baby boomer
Competition
Competitive, hard work, long hours
Gen X
Self-reliance
Eclectic, self-reliance,
free agent, work/life balance
Millennial
Immediacy
Community services,
collectivism, confidence, tolerance,
cyberliteracy
Generation
Motivated
Motivating messages
Traditionalist
When managers
connect their actions to the overall good
of the organization.
“Your perseve-rance is
valued and will be
rewarded.”
Baby boomer
By leaders who get them involved and
show how they can make a difference.
“Your opinion is valued.”“You can
work as long as you want
to.”
Gen X
When allowed to get the job done on their
own (what might seem unorthodox)
schedule.
“Do it your way.”
Millennial
When their managers connect
their actions to their
personal and career goals.
“You will be working
with other bright,
creative people.”
Is it really generational?
33CRICOS Provider Code: 00113B
Parcel pickup
Hotel expectations
Meet in cafes
Use a common screen/backchann
el in a meeting
Regular meetings? Really?!?
Check mobile device during
meal
Email lists are the worst…
Prefer public transport so I can work & connect
Work best in the evening
All my stuff is openly
available.
Digital visitors to Digital Residents a spectrum
Visitor
Residen
t
The internet is…
A too
l
A space
http://techknow
tools.files.wordpress.com
/2009/11/visitor-vs-resident1.png?w=640
“Social media is like Pandora’s Box” – Prof. Grainne Conole
Hyperconnected employees customers, markets and institutions…“push the demands on some fundamental capabilities in an organization: the ability of individuals and teams to connect and communicate across the organization, reshape teams, workgroups, organizational units, processes and models, and learn and respond to changing needs.”
“to keep up with the demands of business, we (all generations) would need to become used to working in this way.”
http://www.forbes.com/sites/rawnshah/2011/04/20/working-with-five-generations-in-the-workplace/2/
cc licensed flickr photo by Will Lion: http://flickr.com/photos/will-lion/2595497078/
Not just information, technology too…
The two feed on each other…
cc licensed flickr photo by courosa: http://flickr.com/photos/courosa/2922421696/
My personal learning network (PLN) was my filter and my lifeline
about the tools
Blog. Cc license Martin Weller http://nogoodreason.typepad.co.uk/no_good_reason/2007/12/my-personal-wor.html
about the people
cc licensed flickr photo by shareski: http://flickr.com/photos/shareski/465487261/
about the people
You have the building blocks…
Flickr cc license by fragmented http://www.flickr.com/photos/fragmented/2645000094/
…how will you arrange them?
Flickr cc license by fragmented http://www.flickr.com/photos/fragmented/2645000094/
• Low Profile• Low
Communication• In your own time
• High Profile• Low
Communication• In your own time
• Low Profile• Low
Communication• In your own time
• High Profile• High
Communication• Streamed
Staff Room
Filing Cabinet
MagazinePortfolio
Design your PLN. Build your filter.
You
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asnz/7089515065/
Connected employees and colleagues need to be aligned with each other, and with the organisational goals.
Harold Jarche www.jarche.com
“Organizations need to extend the notion of work beyond collaboration, beyond teams, and beyond the corporate fire wall. They need to make social networks, communities of practice, and narrative part of the work.”
Communities of Practice
High touch Low touch
Personal Personal coaching/conversationsAid in growing PLN
Provide resources/self help guides
Team Assist them with projects, provide team wide training
Design templates to support processes, design & development.
Create checklists and other support materials.
Community of Practice Facilitate meetings, webinars, etcCommunity management
Curate and informMicrolearningRun short courses/miniMOOCsProvide the community habitat
Network Broker relationships with experts
Microlearning,Identify MOOCs, external resources, OERs,
High touch Low touch
Personal Personal coaching/conversationsAid in growing PLN
Provide resources/self help guides
Team Assist them with projects, provide team wide training
Design templates to support processes, design & development.
Create checklists and other support materials.
Community of Practice Facilitate meetings, webinars, etcCommunity management
Curate and informMicrolearningRun short courses/miniMOOCsProvide the community habitat
Network Broker relationships with experts
MicrolearningIdentify MOOCs, external resources, OERs,
Maybe this approach can work
beyond learning?
We have a lot of different shaped potatoes. What mash are we gonna make?
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Scenario?
You’re organising a learning event for a mixed group of 80 colleagues…How would you tweak it so it worked for every one?– Traditionalist– Baby boomer– Gen X– Millenial– Digital visitors– Digital residents
http://todaysmeet.com/CultureMash
Hope I’ve given you enoughingredientsto make a tasty mash.Joyce Seitzinger@catspyjamasnz@netpraxFacebook: Netprax pageYammer: #[email protected]
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