culture meets self-organization-jordan
TRANSCRIPT
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Company & Culture Alignment
We wanted a list of committable core
values that we were willing to hire and fire
on. If we weren’t willing to do that, Then they weren’t
really “values.”-Tony Hsieh
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Zappos Core Values1. Deliver WOW Through Service2. Embrace and Drive Change3. Create Fun and a Little Weirdness4. Be Adventurous, Creative, and
Open-Minded5. Pursue Growth and Learning6. Build Open and Honest
Relationships With Communication7. Build a Positive Team and Family
Spirit8. Do More with Less9. Be Passionate and Determined10. Be Humble
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Culture is Everyone’s Job
Annual Z60
Reviews:
100% based
on culture fit
Everyone’s job is to embrace and drive the culture
Employees
are
empowered
to make the
right
decisions
Trust people to do the right thing
Holacracy
HIGH SCHOOL
UNIVERSITY
Key Elements of HolacracyOrganizational StructureOrganizing the Work, Not the People
Governance ProcessWorking on the structure of the organizationTensions Drive ChangeOperationsTactical Meetings to get work done in the organization
“Take a long time to hire and a short time to fire. Most
companies do it the other way around.”
– Tony Hsieh, CEO | Zappos.com
If you get the culture
right, everything else will
naturally follow.
In order to get the right culture, you need the
right people.
We believe:
What are we looking for?
Technical Fit the skills
&Cultural Fitvalue alignment
Holacracy Behaviors
Comfort with ambiguitySense of curiositySelf-management
WholenessEvolutionary purpose
Comfort with ambiguity
Sense of curiosity
Self-management
Evolutionary purpose Wholeness
Be adventurous, creative and open minded
Be passionate and determined
Pursue growth and learning
Create fun and a little weirdness
Do we need to change our values?
Day @ Zappos
Core Value AssessmentCore Value #1DELIVER WOW THROUGH SERVICE
Behaviors seeking / listen for:• Helps even when it “isn’t their job”• Wows everyone, everywhere• Actually makes me say “wow”• Delivers wow to customers while
keeping in mind Zappos' best interests• Creates personal connections• Unconventional thinking, find ways to
say YES
Day @ Zappos
Core Value AssessmentCore Value #1DELIVER WOW THROUGH SERVICE
Sample Questions:• What does amazing customer service
mean to you?• What is the best work related
compliment you’ve received?• Tell me a time when you delivered great
service.• And now, tell me about a time you
failed to deliver great service.
Cultural Assessment
Not Just an Interview
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With OtherZapponians
& Recruiters
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The interview doesn’t stop when you get
hired.
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