culture of yes
TRANSCRIPT
Vivek Bhaskaran
IdeaScale
@ideascale
IT Innovation Crisis: Getting to the Culture of Yes
Vivek Bhaskaran
Survey Analytics
@surveyanalytics
About Me
• Founder of Two Companies
• BootStrapped & Profitable & Proud • Use to be an IT/Tech Consultant
Survey Analytics
Lets talk about IT Perception
• Poorly Understood
• COGS - Like Government
• Impedes You
• Geeks
• Wield Power - NO
• Old Fashioned
Are we something like this?
“I don’t have time to see any crazy !salesman, I have a battle to fight.”
Well, maybe… but some Facts
• 75% of CIO’s think they are aligned w/ Biz!
• 43% of Biz think IT is aligned with them!
• Net:Net - ~30% of Companies are clueless!
Source : Vivek’s Napkin Survey…
Now some real facts about IT
• Best Listening Division in the ORG
• Touches almost the entire company
• Has an actual SLA
• The “Yes” is silent - but “No” is amplified
IT is like Customer Support - You don't think about it till you need it!
“All our radical innovations come from people who
are not domain experts.” Orange Telecom
Lets change the Perception!
Culture of YES!!
• Open Innovation
• Listening & Communication Loop
• Perspective
ROI Addiction Vs. New Oppty
“This is one of the innovator’s dilemmas:
Blindly following the maxim that good managers
should keep close to their customers can sometimes
be a fatal mistake.” Innovator’s Dilemma
Communication Loop
“Listen actively, respond quickly.” Steve Jobs
Communication Loop
Be sure to show progress - even when you’re not implementing a solution so that a
community comes to trust you.
Listening = Empathy
• We all feel the need to be listened
• Just the act of asking is noted
• The ability to give feedback!
Perspective
“Our brains are wired to assume that ideas that come
from nearby are more concrete so they’re not
considered as creative as the more abstract concepts
that come from further away.” Shankar Vedantam
Perspective
Approach ideas first for their possibilities
and secondarily for their feasibility.
Share a story of when your company
met one of these challenges. How did
they respond?
IT has some key advantages in the
innovation space. What are they?
Other innovation challenges?
Questions and Answers
EMPOWERINNOVATION
Survey Analytics LISTENINGSYSTEMS
Vivek Bhaskaran
IdeaScale
@ideascale
Vivek Bhaskaran
Survey Analytics
@surveyanalytics