curo’s independent livings3-eu-west-1.amazonaws.com/...harriet_b_and...2013.pdf · service won...
TRANSCRIPT
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Curo’s Independent Living
Service
A ‘ ground-breaking’
service
Harriet Bosnell
Jackie Burns
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What’s been said…
“It’s a simple but winning idea. In just 18 months Curo has helped almost 500 people, aged from 23 to 103 to live independently at home” (24Housing)
“ we know from working with residents and community representatives that people want a service that fits around them and not the other way round”
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An Award Winning Service In 2013 our Independent Living Service won three National Housing Federation Community Impact Awards
South West Better Health
Overall South West Winner
Overall National Winner
NHF
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' Absolutely fantastic and
cannot be commended
enough' NHF Judge
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Curo
‘We are a thriving ethical business, with a mission to make a positive and profound contribution to the neighbourhoods we work in – inspiring and empowering people to succeed in life’
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What do we do ?
• We are one of the largest landlords in the West of England, owning more than 12,000 homes across the Bath and Bristol area.
• High quality care and support services
• Supporting around 2,500 people, of all ages
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Our priorities
• Improve the quality of life for our customers
• Reach out to more people who need our support
• Develop new services and inspiring ways to support people
• Financial viability
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Our Care and Support Services
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ILS – Steps to Success
• Build relationships • Customers not clients • Take time to understand and unpick
what people actually want • Offer a flexible, affordable service • Measure what you do (SROI) • Publicity-use your networks;
customers, commissioners, colleagues – ‘Norma & her daughter’
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ILS - Our Offer to people
• You choose what you want from a list or menu of options
• You decide the level of service you have as well as what
• We know that you are an expert in your own support needs
• Support designed by you and people like you, supported by us.
• For funded and private self funded
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Services we would want for people we know
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In relation to the health agenda?
Cost effective support to stay at home
• Prevention
• Enablement
• Personalisation
• Partnership – village agents rural health, Carers Centre, Care
Support for long term conditions –dementia, mental health needs
On platform of telecare/ telehealth
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Key networks/contacts?
• Clinical Commissioners for non-acute and long-term conditions
• Adult Social Care Commissioners
• Forums – affordable warmth, dementia and reablement
• Clinical Commissioning Group – lead GP commissioner
• Health & Wellbeing Board
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Understanding the health agenda
• Locate the health/housing interfaces in your operating locations
• Dementia pathways, reablement, health action groups, LiNK groups for patient representatives
• Working jointly towards shared agendas
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Engaging with health
• Offers to GP surgeries via practice managers – drop-in advice sessions
• Support to dementia clinics – offer to carers
• Home from hospital services plus step-down accommodation
• Access GP education sessions
• Tender for Health and Social Care opportunities
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Evidencing success
Let the results from last year do the talking.. 69 people helped over to prevent residential care – public purse saving of up to £630,000 52 people supported to access aids and adaptations to prevent falls 41 people with dementia supported to live independently at home 12 people to alternative non-hospital bed accommodation
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The path we took to success
• Investing in relationships – with customers, colleagues commissioners
• Customers not clients - we always ask “ what works – what doesn’t work?”
• Measuring what we do in ways that meet the latest care and Support Industry ways ( Social Return On Investment)
• Taking the time to understand and unpick what people actually want
• Making an offer that is flexible, affordable • Getting customers who love us to tell others about us in
every way possible – Norma and her daughter
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More than ILS – continuing to
innovate
• Support to 2,000 people in sheltered
• Independent Living Service
• Step down from hospital
• Rural Dementia Challenge Service
• Teen Parents services
• Floating Support with outreach – Reach
• Specialist Mental Health Service
• Time to Talk - family mediation and schools programme
• Same day access temporary accommodation services
• Supported accommodation services for young people
• 2 x 24 hour complex needs schemes homeless people young people
• Foyer (Training Support Accommodation)
• Consistently high positive outcomes
• 93% successful move-on for homeless and young people
• Sheltered – satisfaction levels of 95% in quarterly surveys
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Want to know more?
I
01225 366167
07773 435556
01225 366240
07983515234
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Award from the Minister!
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Closing thoughts
I can talk properly to someone who
listens. It means I can
cope better with other things
“ ”
“
I get help with paperwork and
money – I feel so much better after
the visits