current company overview
TRANSCRIPT
Experience, Technology and Focus in Mid Market CRM
Soffront– Company Overview
www.soffront.com
Testimonial
“Utilizing Soffront’s web-based solution, information is immediately viewable by every sales representative, client service specialist, and manager. Leads assigned through Soffront are automatically sent to reps, instead of languishing in the system. Using Soffront, we have saved a considerable amount of time, and the dollar amount saved is immeasurable ”
Sharon Bingham, Champion Logistics Groups
www.soffront.com
• Pioneer in CRM Market• Established in 1992• Headquarters in the Bay Area• Development center in India
Quick Facts
•More than 16 years of experience•Consistent growth and profitability•Over 45 resellers worldwide•Over 2,500 CRM installations worldwide
www.soffront.com
Quick Facts
• Small to Mid-size companies • Departments of Fortune 1000 companies• Federal, State and Local Government agencies
Focus
www.soffront.com
www.soffront.com
Customers
www.soffront.com
• Understand Your Business • Understand Your Needs• Understand Your Process• Define Your Deliverable• Implement Your Solution
Experience…
CRM Process
www.soffront.com
Key Differentiators
• Zero foot-print web client• Integrated CRM spanning Marketing, Sales and Support• Fastest ROI and lowest total cost of ownership• Unmatched adaptability – “Built to Adapt”• Rapid deployment – Up and running in days and weeks!• Flexible and affordable licensing plan
www.soffront.com
Soffront CRM Solution
• Soffront CRM is Modular.• Applications work seamlessly
together as a complete solution. • Modules can easily adapt to work
with your existing technologies and processes.
Sales Automation
Key Features• Gathering Leads• Managing Leads, Accounts and Contacts• Scheduling Activities• Managing Opportunities• Generating Quotes and reports• Customization
www.soffront.com
www.soffront.com
Marketing Automation
Key Features:• Managing Multi-channel campaigns• Planning campaign with configurable workflow • Managing campaign collateral centrally • Segmenting and targeting to optimize marketing strategy • Capturing and assigning leads automatically
www.soffront.com
Customer Support
Key Features:• Configuring workflow to match your support process • Assigning tickets automatically • Auditing trail of tickets • Comprehensive reporting and querying • Supporting multiple support group
Key Features:• Managing support issues from submission to resolution• Defining support process• Improving support teams’ effectiveness• Tracking both IT and fixed assets• Generating automatic surveys
Employee Support
www.soffront.com
Key Features:• Automatic assignment of defects and bugs • Manage test cases • Time/Cost tracking • Comprehensive reporting and querying • Online and Email defect submission• Support multiple product groups
Defect Tracking
www.soffront.com
www.soffront.com
Knowledge Management
Key Features:• Multi-media knowledge base • Attachments to knowledge base articles • Configurable workflow to build knowledge • WYSIWIG HTML interface to create knowledge base articles • Built-in reports
Key Features:• Add and Clone tables • Add and modify fields • Drag and drop form designer to create and modify forms • Tracking both IT and fixed assets• 1-click web form generation • Multiple controls including drop down box, text box, list box,
buddy buttons
API and Web Services
www.soffront.com
Key Features:• Enter and update account/contact information • Assign new leads • Plan activities • Manage opportunities • Receive and send emails • Query the database and run reports
Mobile CRM
www.soffront.com
www.soffront.com
Key Features:• Fully automated sales order processing • Sales commission calculation and profitability analysis • Order delivery and shipment tracking • Real-time Inventory support • Multi-Currency support • Integrated with external back office systems
Order Processing
Benefits
www.soffront.com
• Enhance customer retention• Increase revenue• Forecast better• Improve ROI from marketing campaign• Reduce support cost• Improve sales and support productivity
Summary
• Soffront CRM offers the perfect combination of
Experience, Technology and Focus for the Mid Market
• Large number of long term customers
• End-to-end CRM solution that is “Built to Adapt”
www.soffront.com
For more information, please contact Soffront at:
USA: 1-510-413-9000
Email: [email protected]
Web: www.soffront.com
Contact Information
http://www.soffront.com