current updates to...2018/01/17 · wi-fi calling this is believed to be a mobile handset, tablet,...
TRANSCRIPT
Current Updates to Classes of Service Richard Muscat - Bexar Metro 9-1-1
Roger Hixson, ENP - NENA
WELCOME
All attendees are reminded that the SBP is an interactive event. Attendees will be provided opportunities to share their insights, experience, and opinions. For the best results, only one person should speak at a time, everyone should listen fully to what other participants say before responding, and attendees should respect different opinions or perspectives.
Introduction
• Historical
• NENA 02-010
• NG9-1-1 (Data Mapping)
• NEAD • WDL2 • WDL1 • WCVC
• NG9-1-1 Data Flow
Historical
Class of Service (from NENA Master Glossary)
A designation of the type of telephone service, e.g. residential, business, Centrex, coin, PBX, wireless.
Ref: NENA 02-010
Ref: NENA 02-011
Historical
Class of Service (from Virginia Wireless 9-1-1 Call Processing Terms For The Telecommunicator)
A designation of the type of wireless location service. (MOBL, W911, WRLS, WPH1, WPH2)
Historical
Class of Service (from Mid-America Regional Council’s Wireless and VoIP Training Manual) Why do some VoIP 9-1-1 calls look like wireline and others like wireless? A. True VoIP calls have a Class of Service or Type code of VOIP. Some companies sell their service as VoIP, but send 9-1-1 calls through the landline network. These calls will have a Class of Service the same as landline.
Historical
Wireline (e.g., RES, BUS, etc.)
Wireless (e.g., WRLS, WPH2, etc.)
VoIP (e.g. VOIP, etc.)
Historical
Customer Name Field usage
John Smith
AT&T Mobility or Verizon Wireless
Microcell/Femtocell
@Home
Hotspot
Wi-Fi Calling
Historical
Class of Service may be used to provide an indication of:
(1) what type of location information the Telecommunicator and/or the 9-1-1 CPE and Mapping should be expecting (e.g., civic location or x, y coordinates)?
(2) how the Telecommunicator should handle receipt of the 9-1-1 call and dispatch of the 9-1-1 call (e.g., commercial building type vs. single family residence; dispatching for a hang up 9-1-1 call with no answer on callback; rebidding for location)?
(3) expected accuracy level quality of location information (e.g., WPH1 vs. WPH2), and/or whether the caller is believe to be fixed, mobile, or nomadic (e.g., RES, WPH2, VNOM)
NENA 02-010
Last updated in 2006 to additional VoIP Classes of Service
Next Generation 9-1-1
In NG9-1-1 more detailed information may be available, such as:
Service Environment: This element indicates whether a call is from a business or residence. (Required unless the ’Service Type’ value is “wireless”.)
Service Type: This defines the type of service over which the call is placed (similar to the Class of Service delivered with legacy emergency calls in some regions). The implied mobility of this service cannot be relied upon.
Service Mobility: This provides the service provider’s view of the mobility of the caller’s device. As the service provider might not know the characteristics of the actual device or access network used, the value should be treated as advisory and not be relied upon.
NG9-1-1
Data Mapping (Transitional)
NG9-1-1
Data Mapping (Transitional)
National Emergency Address Database (Discussion Proposal)
WDL2 indicates a wireless 9-1-1 call that provides:
- civic oriented data (address and sub-address location [where appropriate]) in addition to
- traditional WPH2 geodetic X, Y and Uncertainty data associated with the caller’s location (where available).
When this CoS is used, it indicates the civic oriented data is expected to meet the highest quality level criteria to be “dispatchable”, and indicates that the sub-address location within the building address is very close to the caller’s location.
National Emergency Address Database (Discussion Proposal)
WDL1 indicates a wireless 9-1-1 call that provides:
- civic oriented data (address and building zone [where appropriate]) in addition to
- traditional WPH2 geodetic X, Y and Uncertainty data associated with the caller’s location (where available).
When this CoS is used, it indicates the civic oriented data is expected to meet the medium-quality level criteria to be “dispatchable” by building zone but also indicates a less detailed location than WDL2.
National Emergency Address Database (Discussion Proposal)
WCVC indicates a wireless 9-1-1 call that provides:
- civic oriented data (address) in addition to
- traditional WPH2 geodetic X, Y and Uncertainty data associated with the caller’s location (where available).
When this CoS is used, it indicates the civic oriented data is not expected to meet the criteria to be “dispatchable” by either building zone (WDL1) or sub-address location (WDL2).
1 11 22
S2- 10 ESN=287 52
(210) 805-9949 15:21 08/18/2014
1101
TMOBILE-SE SECTOR-QF 616C5
(830) 511-6523 WRLS
WIRELESS-SAN ANTONIO TX
TMOBILE WIRELESS
ALT#= TELCO=TMOB
X= -98.46522 CNF=000
Y= 29.4092132 UNC=0
WIRELESS CALLER
VERIFY CALLERS NUMBER
VERIFY CALLERS LOCATION
WIRELESS PHONE PHASE I ANI/ALI
1 11 22
S2- 10 ESN=287 52
(210) 805-9949 15:21 08/18/2014
1234
Austin St
(830) 511-6523 WDL2
WIRELESS-SAN ANTONIO TX
TMOBILE WIRELESS w Civic Location
ALT#= TELCO=TMOB
X= -98.4972167 CNF=090
Y= 29.41387665 UNC=98
WIRELESS CALLER
VERIFY CALLERS NUMBER
VERIFY CALLERS LOCATION
WIRELESS ANI/ALI for Dispatchable Location
Location
Name
City, State
CoS
Address Address
Rm 541 BT=MTM
1 11 22
S2- 10 ESN=287 52
(210) 805-9949 15:21 08/18/2014
1234
Austin St
(830) 511-6523 WDL2
WIRELESS-SAN ANTONIO TX
TMOBILE WIRELESS w Civic Location
ALT#= TELCO=TMOB
X= -98.4972167 CNF=090
Y= 29.41387665 UNC=98
WIRELESS CALLER
VERIFY CALLERS NUMBER
VERIFY CALLERS LOCATION
WIRELESS ANI/ALI for Dispatchable Location WDL2 case
Location
Name
City, State
CoS
Address Address
Rm 541 BT=MTM
Includes geodetic est location as well, with UNC
1 11 22
S2- 10 ESN=287 52
(210) 805-9949 15:21 08/18/2014
1234
Austin St
(830) 511-6523 WDL1
WIRELESS-SAN ANTONIO TX
TMOBILE WIRELESS w Civic Location
ALT#= TELCO=TMOB
X= -98.4972167 CNF=090
Y= 29.41387665 UNC=98
WIRELESS CALLER
VERIFY CALLERS NUMBER
VERIFY CALLERS LOCATION
WIRELESS ANI/ALI for Dispatchable Location WDL1 case
Location (plus/minus one floor and floor quadrant)
Name
City, State
CoS
Address Address
Fl 5 NW Zone BT=MTM
Includes geodetic est location as well, with UNC
1 11 22
S2- 10 ESN=287 52
(210) 805-9949 15:21 08/18/2014
1234
Austin St (est)
(830) 511-6523 WCVC
WIRELESS-SAN ANTONIO TX
TMOBILE WIRELESS w Civic Location
ALT#= TELCO=TMOB
X= -98.4972167 CNF=090
Y= 29.41387665 UNC=98
WIRELESS CALLER
VERIFY CALLERS NUMBER
VERIFY CALLERS LOCATION
WIRELESS ANI/ALI for WCVC case (estimated address but no detailed location)
Location field including Building Type
Name
City, State
CoS
Address Address
BT=MTM
Includes geodetic est location as well, with UNC
DRAFT EXHIBIT 19 Code Name of Service Commonly Used (4 char) CoS
Codes
NENA Recommended (4 char) CoS Codes
Related ATIS J-STD-036-C-1 Position
Source Codes
1 Residence RESD RESD
2 Business BUSN BUSN
3 Residence PBX PBXR PBXR
4 Business PBX PBXB PBXB
5 Centrex CNTX CNTX
6 Coin 1 Way PAY$, COIN PAY$
7 Coin 2 Way COIN, PAY$ COIN
8 Mobile MOBL, WRLS MOBL
9 Residence OPX RSDX, RESX RSDX
0 Business OPX BSNX, BUSX BSNX
A Customer Owned Coin Telephone COCT COCT
B COS Not Available NA NA 48
C VoIP Residence VRES VRES
D VoIP Business VBUS VBUS
E VoIP Coin/Pay Phone VPAY VPAY
F Other Mobile OMBL OMBL
G Wireless Phase I WRLS / WPH1 WRLS 49
H Wireless Phase II WPH2 WPH2 1-5, 8-47, 51
I Wireless Phase II with Phase I Information P2P1, WPH1 WPH1 0, 6, 7, 50
J VoIP Nomadic VNOM VNOM
K VoIP Enterprise Services - Centrex & PBX VENT VENT
DRAFT EXHIBIT 19 (continued)
L Semi-Static, Small Coverage Cell * 53
M Static Wireless Device * 54
N Text Message Sent to 911 TEXT TEXT** 52**
O Wireless E911
Civic Address
WCVC 55
P Wireless E911
Dispatchable Location 1
WDL1 56
Q Wireless E911
Dispatchable Location 2
WDL2 57
R Supplemental Geodetic Location from Third-Party SDXY ***
S Available
T Telematics TLMA, TELM TLMA
U Available
V VoIP Services Default COS VOIP VOIP
W Available WRLS
X Available CELL
Y Available
Z Available
DRAFT EXHIBIT 20 Usual End State CoS Recommended Service
Description
Telecommunicator Clue Purpose Primary Related ATIS J-STD-036-C-1
Position Source Codes
Primary ALI
WPH2 FEMTOCELL Also pay attention to any presented fixed civic address information in addition to the x, y
coordinates
51 x, y coordinates
WPH2 INDOOR SMCELL/DAS HEAD The civic address may be highly accurate because it should be a static device with a very small coverage area. Also pay attention to any presented fixed civic
address information in addition to the x, y coordinates
51 x, y coordinates
WPH2, VOIP*, OMBL, SDXY
WI-FI CALLING This is believed to be a mobile handset, tablet, or other device using WI-FI connectivity, and
disconnection may result if caller were to become mobile
Not Applicable Either x, y coordinates or Civic Address, and such may vary by either certain circumstances or
service provider
WDL2 WIRELESS W/ CIVIC ADDRESS (SPECIFIC)
Also pay attention to presented x, y coordinates information in addition to the civic address. The
caller is likely indoors, but may not have ability to be mobile (e.g., wireless broadband vs. Wi-Fi access
point)
57 Civic Address
DRAFT EXHIBIT 20 (continued)
WDL1 WIRELESS W/ CIVIC ADDRESS (ZONE)
Also pay attention to presented x, y coordinates information in addition to the civic address. The
caller is likely indoors, but may not have ability to be mobile (e.g., wireless broadband vs. Wi-Fi access
point)
56 Civic Address
WCVC WIRELESS W/ CIVIC ADDRESS (RANGE)
Also pay attention to presented x, y coordinates information in addition to the civic address. The
caller is likely indoors, but may not have ability to be mobile (e.g., wireless broadband vs. Wi-Fi access
point)
55 Civic Address
WPH2, VOIP* NON-MOBILE PHONE While caller may be using wireless network connectivity, this device is NOT believed to be a mobile handset, and disconnection may result if
caller were to become mobile.
51, 55, 56, or Not Applicable (VOIP)
(1) x, y coordinates when WPH2 is the CoS
(2) Wireless Civic Address when either WDL2 or WDL1 is
presented
(3) VoIP Civic Address when a VOIP CoS is presented
NG9-1-1 Data Flow
NG9-1-1 Data Flow WG has been formed to address clearly defined recommended structure and minimum content of NG9-1-1 data and presentation in order for it to be effective as the replacement and expansion of traditional ALI.
For example with regard NG9-1-1 design, there is no single data item equivalent to CoS; instead there are potentially three different items of data that may be used in combination to provide the same or more information.
NG9-1-1 Data Flow (continued) Similar to as was the case in E9-1-1, in NG9-1-1 what a PSAP is willing to display on the call-taking screen may impact data flow and its importance, and there are various data flow alternates and related potential timing issues and combinations.
While NG9-1-1 was designed to support either data by value or keys for acquiring data by reference, making best use of this capability to improve call management during the call processing within the NG9-1-1 system are issues for the WG to address.
NG9-1-1 Data Flow (continued)
#1 goal/objective/deliverable: Define structure and minimum content of ALI equivalent data to be delivered on initial display at PSAP, including identifying possible by-value data items that should be considered as essential data for inclusion in the call stream, where those by-value data items are obtained, and for what purposes are they of use within the core NG9-1-1 system and/or the PSAPs.
#2 goal/objective/deliverable: Define structure and content of expanded data to be delivered upon initial and subsequent inquiry.
#3 goal/objective/deliverable: Transitional plan for ALI equivalent data to NG9-1-1 information and how to structure other related data.
Closing Summary
• NEAD
• WDL2
• WDL1
• WCVC
• NG9-1-1 (Data Mapping)
• NG9-1-1 Data Flow
Join a NENA WG
http://www.nena.org/?page=DevelopmentGroup
• Select committee name to see a list of active WGs and a link to join the WG
• NG9-1-1 Data Flow (Co-Chairs: Richard Muscat, Amy McDowell ENP)
• 20161215-2_ISF NG9-1-1 Data Flow_ChrtrUpdtAppvd20171012
Presenter’s Contact Info
Richard Muscat
(210) 408-3911
Roger Hixson
(202) 618-4405
NENA and the NENA Development Group thank you for participating in this session and for sharing your experience, knowledge, and opinions with your fellow attendees and the session facilitators. This event succeeds because of you!